Contact Delta Airlines Corporate

My wife and I were flying Delta airlines flight #1252 out of Atlanta, on February 15 2020, this trip began in Tampa, changing planes in Atlanta, then on to Sacramento California, the flight out of Tampa was flight #2912.

It is the flight out of Atlanta #1252 that is my complaint, about one hour out of Atlanta the pilot announced that the plane was experiencing a mechanical problem, the flight was diverted to Memphis, where the problem was worked on while the passengers remained on the plane, until it was determined that the passengers needed to deplane taking all of their carry on luggage.

It took a little over two hours to make the necessary repairs to get the plane airborne. During our time on the ground myself as well as others from the flight tried to find out when we be getting to our final destination, there were two Delta employees at the gate we came through after leaving the plane. I was very surprised how I was treated by a flight the attendant at the gate Susan.

I want to know how my wife and I are going to be reimbursed, we arrived in Sacramento two hours past the posted arrival time, this was a business trip for myself, this delay caused issues for the reason's my wife and I were going to Sacramento.
Louis & Sue Dyson

What is the FAA regulation regarding the amount of baggage passengers are permitted to bring on the aircraft? Who is monitoring the baggage being brought on the aircraft. I am seeing passengers bringing large suitcases, more than one, along with a backpacks on board. I thought the rule was one regulation size bag, and one that fits under the seat in front of you(which does not allow a large bag, as space is limited) Why is this being allowed? It is not only dangerous but inconvenient to other passengers who follow the rules. I realize Delta is reducing the number of baggage handlers to cut cost and penalizing passengers who check their bag. Poor policy. Start charging for bringing bags on board! I will follow this with a written complaint to your CEO, and a letter to the FAA regarding this matter. It is getting out of control with bags, dogs, etc.

I took a flight from Atlanta G.A on May 16,2019 Due to flight delays in Detroit, and fort Lauderdale my luggage was left in Atlanta for my trip I was upset to the point of my illness Guillian- Barr flaring up. I had to take more medication. The stress of having to return to the airport to pick up my luggage. I was attending the wedding of my daughter. I had no clothes to ware I had to Pay $100.00 US funds because we were informed that my luggage was going to be there in punta cana DR I didn't get my luggage until my son returned on Sunday. Also I feel that because of these problems Delta should reimburse me the funds children had to pay to get to Punta Cana.
Thank You for your consideration dissatisfied customer Deborah Coby

No matter day or night the flights from DTW to TVC....are delayed getting to the gate after they land....ground personnel or gate blocked...for the past three years without fail
......really makes everything else that goes well look bad....it’s an everyday occurrence you can count on without exception
May 5, 3019 @ 1705 est

I purchased 6 tickets to Hawaii Jan. 3, 2019, paid a premium price for just one layover in Atlanta, did this with a Delta Agent by phone. Picked flights, layover time, connecting flights to destination and got seat assignments in the comfort section that we wanted. Received confirmation #GJRHLL by email within minutes of making reservations. First flight update came in Jan. 19, 2019 with just a few minutes changed on flight times.
April 22 while discussing trip with family I looked up flight info under MY TRIPS on Delta app. and I noticed that our connecting flight had been changed to two layovers and our layover time in Atlanta had been cut substantially. We where meeting people also flying into the Atlanta airport, which we had discussed with the agent when setting up the trip initially. I called Delta April 23 to resolve this situation. I was told that a computer had changed reservations to expedite our trip and reduce our layover time! I explained that we had set this up with an Agent to begin with and that we wanted to be put back on flight we where BUMPED FROM, ALONG WITH OUR SEAT ASSIGMENTS! Delta stated, they had sent us an email with changes on April 19 (ALL my emails are saved and in the cloud, NONE RECEIVED!) Delta also said they were sending vouchers to compensate for us having to call Delta. I NEVER RECEIVED any emails regarding the changes in flights or the vouchers! I spoke with two different supervisors and received no satisfaction at all. It is AMAZING HOW DELTA GOT BACK to us ON FLIGHT WITH NEW SEAT ASSIGNMENTS, in an EMAIL TO US during this PHONE CONVERSATION. BUT we never GOT THE OTHER EMAIL or the VOUCHER EMAIL they said they sent TO US!
Supervisors made all kinds of excuses for why and how they could do what Delta did by rearranging our Flights without regard to our plans made with one of Delta's agents concerning layover times and only one connecting flight. We should have been called or at least received and email requiring a response before DELTA took it upon themselves to BUMP US FROM A FLIGHT THAT WAS NOT CANCELLED AND GIVE AWAY OUR SEATS AND change OUR LAYOVER TIME... NO CONCIDERATION AT ALL FOR CUSTOMER!
Delta has always been our and FIRST choice, we are extremely disappointed! I attempted to complete your phone survey at the conclusion of my conversation with SUPERVISOR MARK REUBEN. After 3 attempts, the system would not accept a poor rating.
I am requesting a response from a Manager above Supervisor level, I can not get anything accomplished in the DELTA PHONE LOOP provided for reservations and complaints, it is one big circle going back to each department again and again with no results.

Respectfully,
Robert Stubblefield
rstubblefield1@live.com
cell #757-572-1950

I traveled on Delta flight DL685 from Atlanta to Port-au-Prince, Haiti yesterday, Sunday April 21, 2019. I have to report that reaching home while unpacking my luggage few items listed below were stolen from my luggage:
2 perfumes
6 dresses for my toddler
3 pair of shoes for my toddler
1 pair of jeans for adult
1 pair of tennis shoes for man
1 bottle of wine
Estimated cost $700 USD

I tired to cancel a fight today April 17. The guys name was Alex Jones. I called him at the phone number 833 789 8999. He said I couldn't get a refund because it was a special flight. Then he offered a plan by buying Google Play card and getting my refund that way. After 1500 dollars and no refund I a emailing you because this seems like a scam. I really need some answers and refund since these guys were representing Delta Airlines. Please call the number above too. This may help you track down these guys. The other guy name is Matthew John. My wife and I are loyal customers and need to get our money back. My attempted cancellation flight confirmation number is HCM8YQ, under Richard Brown. I have never experience anything like this in my life.

My number is 206 948 9939. Please call or email. me ASAP. I have more information on this awful experience.

Re Confirmation # H5RF89: On Monday, April 8, 2019, at approximately 5 PM EST, my son-in-law, Fred Pomerantz, and I, spoke with a Delta agent by phone to purchase a ticket for me and my brother, William Last, to fly on DAL 816 from LAX to JFK on Wednesday, April 10, 2019. The purchase was done by phone. During the call, we wanted to order special (i.e., kosher) meals for the flight. Our tickets were first class tickets that cost, in total, $3316. At the time of the call there were more than 24 hours before flight time. The agent advised, erroneously as it turned out, that it was too soon to order special meals during the call. We relied on the agent's representation. (He also incorrectly advised us that we had to pay to check in luggage, even though we were first class passengers. We held off on the luggage for that reason. On Tuesday, April 9, 2019 at around 5 PM ET, my son-in-law, Fred Pomerantz made a second call on our behalf to discuss checked luggage and to order kosher meals). This agent, a different one from the first agent, told Fred it was TOO LATE and the reservation system could not accept orders for special meals less than 24 hours prior to the flight. Impossible. That was a shock and we were deeply offended and inconvenienced. We had no meal in first class. We are both 85+ years old and had to bring our own food in first class. We would expect more professionalism from a Delta phone reservation agent than the first one we dealt with, causing us to lose the opportunity to order a special meal required by our Orthodox Jewish religion. We would expect an apology, at the very least. Please reply to my son-in-law at pomerantzf35@GMAIL.COM. Thank you Shirley Siegel (SHIRLSIE@AOL.COM)

On Feb 20th my flight from Chattanooga was delayed, for about 2hrs due to weather. I asked gate attendant warring all red if the flight connecting to Little Rock would still be there and I was told yes "no flight have gone out all are delayed". When I got to Atlanta I found that the flight had already left and I ended up spending the night in the airport. I had a 7:30am apt with my Dad at the “Carti Cancer center “ that I was unable to make due to choices made for me by the airline. If I would have been told before leaving Chattanooga I could have rented a car and still made the apt. As a sky miles member I did not feel that I was properly informed by the attendant and I was not communicated to truthfully. I waited to voice my displeasure with my travel experience so that I could get over the disappointment of not being there with my Dad during his life altering visit and evaluation. It’s hard to be a loyal customer when you don’t feel valued by the business. I used 30,000 sky miles to not make my Dad’s Doctors appointment.
Ticket#0062359390513

Thanks
Michael Lacy

I booked a trip and two months prior I needed to cancel. I was told my "over a thousand dollar" airline ticket purchase is nonrefundable. I wasn't told my ticket was nonrefundable when I went to cancel. This is very poor business practice. I am very upset to lose over a thousand dollars. I will no longer be using Delta Airlines. I will be telling all my family and friends to not book with Delta Airlines. I personally feel betrayed and also feel like I have been robbed of my money. You can bet my congress person(s) will be contacted with this complaint!

Poorer than poor customer service. Absolutely no concern for customers and agents taking no responsibility for flight delays due to Delta. Recommending to my company to not use Delta for corporate travel.
Flight scheduled Memphis-Atlanta-Greensboro the morning of Mar 19, 2019 with return at 6:30pm, same day, from Greensboro was delayed on the return with obvious mechanical failure. As I sat in the airport I was concerned that I would miss my connection. Not one gate agent offered to assist or even suggest we call Delta. When I finally realized I had to call, I had my partner call from home. She spoke with Delta agent Ivy offered to accommodate me and told her she had re-booked me on Flt 1958 (Atlanta/Memphis) on last seat out but not to worry, it was done. When my partner asked to speak with a supervisor to confirm and ask why we had not been offered assistance in Greensboro, she was informed (Srephanie -ATL) that they had no way of offering assistance. She was told that I should have gone to the agent or call reservation and make my own changes, they weren't responsible, but the seat had been re-booked on Flight 1958.
Arriving in Atlanta after a 6 am flight that morning and finding no seat on the flight but rescheduled for 8:20 the next morning,, phone dead, charger not working, long lines, turned away at counter and no one assisting, I was IRATE. H8DWAH
Is this how Delta does customers?

Marlo Travel
1083 Springfield Avenue
Irvington, NJ 07111
973-375-1146
Email: wamarlotravel@hotmail.com

Delta Airlines
1030 Delta Blvd
Atlanta, GA 30354
01/22/2019

Dear Delta Representative,

This letter is on the behalf Duane Coombs who departed from KIN on January 16, 2019. His flight details are as follows: JJUZIW/Ticket # 0067229948720

DL 2841 10 JAN JFKKIN 7:30A 11:39AM
DL 2843 16 JAN KINJFK 8:00A 11:37AM

Flight 2843 was scheduled to leave KIN at 8:00AM, my client was boarded at 7:00A but didn’t leave till after 12PM. He is diabetic and was subjected to seating in an enclosed aircraft for five hours with only a meagre combination of coffee and peanuts which did nothing to satisfy his hunger and could have sent him into a diabetic coma.

To add insult to injury the flight attendants were unapproachable and didn’t seem to care about the passengers’ wellbeing. On departing at 2PM, the flight was consequently diverted to Atlanta where my client had to disembark, clear his luggage but didn’t leave till 7PM. He does acknowledge that the flight attendants in Atlanta were more accommodating.

The disappointment and undue stress continued when my client did not receive his luggage when he landed in New York. He got the luggage after 10PM but to this day no apologies have been forth coming for the overall harrowing experience he was subjected to.
In light of the above ordeal, the inconvenience, lack of professional, lack of communication, poor customer service relations skills and the emotional and mental distress that he was exposed to; I therefore request a full refund for the ticket paid from KINJFK. In my opinion this is a minor request compared to the agony my client was put through.

It is my hope that this request meets your approval and look forward to hearing from you in a timely manner.

Yours respectfully,

Winsome Angus
Manager Marlo Travel

I have reservations for first class on March 30, 2019. My brother just passed away and I tried to change my flight to January 14, and I was told by representative, who didn't speak English clearly. I did understand that the reservation I already have I lose the money. That is completely unsatisfactory this is really messed up. I am a 100 % disabled veteran from Vietnam and I thought that I would be treated like a human being by Delta. I obviously am not, I will never fly Delta again. My confirmation # HQOD3Z

FIRST I TOOK DELTA AIRLINES TO VEGAS FROM TULSA OK BUT VIA MINNEAPOLIS AND ON TO VEGAS THAT WASNT TO BAD BUT THEY WOULDN'T GIVE US OUR ITINERARY FOR THE ENTIRE TRIP,THEN ON THE WAY BACK IT WENT DOWN HILL FAST LEAVING VEGAS THE WOMEN AT OUR GATE WAS ONE BITCH UNCARING AND RUDE WE DIDN'T HAVE OUR SEAT LOCATION ON OUR BOARDING PASS AND WHEN I ASKED TO SET WITH MY WIFE I WAS DENIED .I BOUGHT THE TICKETS IN OCTOBER AND THIS WAS DEC AND WHEN WE GOT TO OHIO THEY WERE EVEN MORE RUDE AT GATE F14 THE MAN WAS THE WORST AND WOULDN'T HELP US AT ALL WE HAD TO WAIT FOR SOMEONE ELSE NOT EVEN A SIMPLE QUESTION SO WE FINALY GET ON THE PLANE AFTER ALL THE CRAP AND NO AC HOT LEFT US SETTING FOR THIRTY MIN AT LEAST AND DIDNT GIVE US SEAT TOGETHER AGAIN I WAS SETTING NEXT TO A BIG GUY HE WAS SWEATING AND WAS NOT HAPPY EITHER THE AC NEVER CAME ON THE ENTIRE TRIP I HAVE TO SAY DELTA COULD CARE LESS ABOUT THERE CUSTOMERS AND THATS A FACT.NEVER AGAIN WILL I FLY DELTA.

I bought a ticket to Atlanta on flight Dl 2035 tus,512pm arrive in Atlanta at 845pm my baggage was not on that flight I went to the lost and found dept I was told to leave a phone number and address and some one would deliver my baggage to the address where I was visiting. I was there in Atlanta because my daughter was having a operation,( my baggage never arrived) I had to get my daughter to drive from Kennsaw Georgia to delta air-line to get my belonging. she did't know her way around Atlanta we went to the wrong parking lot,we had take a light blue bus to Delta baggage Dept,their and back.I had to pay )2) two hour parking. when we got back to kennsaw, visiting hour was over, I had to wear my same cloth for (24) twenty hours. I hope and pray that I will never have to flay Delta air line never again.(THANKS FOR NOTHING) EDWARD

My family and I had a delta flight on August 11, 2018 flight #2324 from New York, JFK to Ft Lauderdale, Fl. Our departure time was suppose to be 8:05am we got to the airport at 6:00am and was not notify prior to our arrival that the flight would be over three hours delay. the flight was actually over four hours delay. My family and I was headed for a family reunion with Carnival cruise. We got to the airport after 4pm at Ft Lauderdale and the ship sailed without us. Because of the delay from the pilot. we was told that he was late and we ended up missing the ship. We ended up missing a very important first day with all the family together taking pictures and etc...My family and I had to find somewhere to sleep that night and eat. We then had to fly to the next port which was Nassau, Bahamas this whole experience was very costly. We also had to check in our luggage twice which was also costly. I would like to know what Delta Airline could do about this situation that was costly to my family and I

Sincerely yours
Angela A. Matthew

I filed a complaint five days ago and haven’t heard a word. I submitted supporting documents with my complaint. Imagine that! If we ignore him he’ll go away. NOT A CHANCE!

insufficient people to serve customers at Bergstrom intl Airport Austin tx. I am age 82 and fly first class sky priority...came in on 28 june to abia
a crappy airport for service support flight 1333 slc to aus...requested wheel chair and one was never found...as a cripple with brief case I hobbled to the pick up area....legs cramped and lame for 3 days after arrival.....I have made this flight dozens of times but each time the jet way has increased to one Heck of a Distance for a crippled senior to hobble out of....my boarding pass for FIRST CLASS SKY PRIORITY CLEARLY SHOWS WHEEL CHAIR REQUESTED....AUSTIN BERGSTROM IS A CRAPPY AIRPORT FOR SERVICE AND GETTING WORSE EVERY WEEK-MONTH-YEAR.
DELTA NEEDS MORE PEOPLE / EMPLOYEES TO SERVICE YOUR FLIGHTS WHICH HAVE TRIPLED OVER THE PAST 2 YEARS. I GO BACK OUT TO SLC ONN TUESDAY...HOPE YOU CAN FIX THIS SCREW UP WITHOUT THE HOBBLE HIKE KILLING ME.
JAMES GORDON JENSEN RET USAF/DAV

My friends and I were in wine country, CA. We were scheduled to fly home Monday, June 25th. 3 of us had bought the 4th friend's ticket for her due to her financial situation. She had purchased insurance on the ticket due to her brother's health situation. Early morning onJune 25th she got a phone call that her brother would most likely not last through the day. As we were not scheduled to fly out until 5:40 PM, she called and was told (after many tears and arguments) that she would be charged $2000.00 from San Francisco to Tampa, through Atlanta!!!! When she asked what the insurance was for, she was told IT WAS ONLY FOR THINGS THAT HAPPENED WHILE THE PLANE WAS IN THE AIR!!!! The representative had an Indian accent but told her his name was "Bruce"!

She was already distraught and emotional and hysterical at this point. She was speaking calmly and respectably, even while crying, We packed up and hurried the 2 hours to San Francisco to try to see if an agent at the airport would actually know what they were doing, One friend, who works for Delta, went in with her and they were able to reroute her for the $100.00 change fee. We were all very upset.

I do not understand what flight insurance covers, or why there is not any exception to flight changes for family emergencies. As we had all paid for her ticket, this impacted all of us.

I would like to here what the policy is and why the customer service agent named "Bruce" told her what he did?

In 2016 we have the first vacation after more than 12 years.Coming back from Asked me how many bday I have?...Hello?
Me and my wife didn't pay attention to that anomaly.The next thing I know is hearing
her saying you are not boarding this flight...Your wife can go,you are staying 'til the emigration will check you out.Make the story short...We spend the night in the airport not knowing if we ever get home?
Its was something about my name... my name is Hassane...I lost a day job and our luggage showed up 10 days later.

Dear Sir

I have worked with many of your employees over the last 10 days who have gone over and beyond the call of duty. My brother Robert Bihl was to fly to Richmond Virginia November 22 1017 confirmation number JQM467 flight number 1161 from Dayton Ohio. We had a problem trying to retrieve a boarding pass from our computer so after again one of your employees tried for almost an hour and the he just told us to get pass in Dayton. This is what I did. Esther was our help at Dayton. Robert has a traumatic head injury so I am taking care of business. I tell her where Bob is and she goes over and spends time with him to make sure we are getting assistances and wheel chair. I have tried to cover everything that might come up on this trip-with name tag with all information he needed to go from Dayton to Richmond, a shoulder bag that was not to be taken of his person until in Richmond, envelopes with iterinary and boarding pass for each departure, ect ect
Now we have a small luggage and not heavy with clothes for 5 days and a winter coat. I have discussed with different employees on the phone if I should check or carry luggage. Again this was a discussion we had with Esther and it was decided because Robert was being assisted his luggage would make it to Richmond without any problems. Well guess what, he is in Charlotteville Virginia with out any clothes except what he wore. Where did your employees and I break down? This was probably in Atlanta because I was allowed to go to gate in Dayton Ohio, so I know that luggage was on it way to Richmond via Atlanta. Thank you for listening to me vent, but this was first time since his head injury for my brother to go see his friends and I put a lot a time and money and thought into this trip--and so did so many of your employees. I Am very disappointed that after all the work put in to it, he still did not have an easy relaxing trip. I expected the hostess who put him on the plane in Dayton with his luggage to make sure that it was with him when he exited the plane and was taken to the next gate. Again, We discussed checking the bag at the check in counter with your representative but after discussing it, we all felt it would be better to have him carry on the luggage with the hostess.
Now he is in Charollettesville with no clothes and w dare still waiting to hear where his luggage has ended up.
We are looking forward to this issue being resolved so that we can all enjoy our Thanksgivings.

Thank you again
Mary Jo Stubenrauch on behalf of
Robert Henry Bihl

I am NOT a frenquent flyer, I am 70yrs old, checked my send bag for $25 dollars then asked where to go she said Section C4, I MISSED THE PLANE BECAUSE NO ONE TOLD ME IT WAS CHANGED TO SECTION C8. Then I had to pay $75 to go on ANOTHER PLANE hours later! The girl never gave me back my original ticket with my LUGGAGE PICKUP TAG!!!!! She was so RUDE I guess she tore it up!!!!!!! So my luggage went to Minnesota hours before me then I DID NOT HAVE A CLAIM TAG AND COULDN'T GET MY LUGGAGE! But 1st, the plane was still there for 15minutes it was sitting out the window, but she would not let me on my original plane and I had to pay $75 she said to get another TICKET!!! The girl was so rude and ignorant to me she made me cry!!!!! I just got home from Minnesota and the plane was 20 minutes late leaving, no one gave me $75 dollars. Oh on my ORIGINAL PLANE, THEY SOLD MY TICKET TO SOMEONE ELSE, YOU MADE A LOTA MONEY NOT LETTING ME GET ON MY ORIGINAL FLIGHT!!! And she TORE UP MY LUGGAGE CLAIM TICKET!!! Sincerely, Lori Slagel please call me 412-559-1111

The bursar Marguarite on flight 226 from glasgow to NY on august 18,2017 I am a senior citizen, retired BS RN, and this person was absolutely the worst person I have ever encountered on any flight. As a representative of Delta Airlines she failed miserably to make a passenger comfortable; on the contrary she was threatening, intimidating and bullying. I was unable to say anything for fear she would have me removed from the flight or as she said "I do not want any issues with you at 30,00 feet or trust me I will have the authorities waiting for you when we arrive in NY and you will be detained and arrested" When one is bullied and fearful that this person would wield her power and make up a story that would place me in jeopardy, then perhaps you can understand why I could not speak.. I am no longer afraid of this person and I completely detailed the experience in my notes on the flight home. If you are interested please contact me with your e-mail and I will forward them to you. I intend to publish this information any place i can.. thank you

At your curbside baggage/check in counter this morning, after they checked in my bag and went to hand me my boarding pass, he held it tight in his hand whereas not to allow me to take it at first, and said to me instead " we work for tips" with a unprofessional/rude attitude. I am sure they don't work for tips the way a waitress does(2.30 an hour) there are no signs saying anything like " tips are appreciated" so i assume this practice is not mandated by Delta even though he tried to rudely imply that by holding on to my boarding pass. I am disgusted by your employees methods and will not tolerate it again. Someone needs to have a talk with curbside check-in employees or i think Delta will loose customers due to there unscrupulous methods. not to mention the guy is a fool to think he would even get any kind of tip after doing that.

On June 23 we booked a flight from MSP to LAX FLIGHT DL311, Ticket # 0062342036338 and # 0062342036337 Seats: First Class 1A and 1B. Well, Seat # 1 A-- Aisle seat was like sitting in the kitchen..as the seat is virtually ..looking directly into the kitchen where the crew was serving the guests.

My legs are long and I basically reached into their area..It was unbelievable that as a First Class paying customer I had to sit there for 3 1/2 hours upon arriving in LA.We fly quite often to other cities in the USA including Europe. There was no other seat available so I had to sit there uncomfortably for all these hours. By the way the food was unacceptable and the flight for me was torture. Delta Airline should assure each passenger a secure and comfortably seat on any of their Airplanes.

On the way back I sat in seat 3 A but legroom has been an issue with Airliner,who keep changing seats..and that leaves us,the passenger with few choices. I also witnessed a passenger brought a dog right into the toilet ( First Class ) and later I noticed what appeared to be water on the corner of the floor. I can`t be sure that was left by the dog. I like some of my money returned as that was not what you call " First class seating ".

April 15th / Delta Flight 5200 / Taking off at 7:15 A. M. On our arrival to Cleveland Airport, we found our flight to be delayed to mechanical problems. Flight wouldn't take off until 9:15 or 2 hours later, making us miss the connecting flight. The airline put us on another flight to Atlanta 2 ours later. (11:15 A.M.) We then went to Mexico City and then on to Puerto Vallarta. arriving after midnight. By the time we took a taxi to our resort, we got in after 1 A.M. in the morning. We got up at 3 A.M. to get our 7:15 flight which would put us into Puerto Vallarta at 2: 30 in the afternoon. We spent practically a whole day in airports. A whole day was wasted from our vacation.

We are over 65 and were celebrating our anniversary. Very disappointed the way Delta handled their problem. We had a 7 day vacation turn into a 6 day vacation. We were very tired after spending a whole day messing around in the airports. Delta offered us a $200.00 voucher. BIG DEAL. My time on vacation was worth so much more. I am thinking about getting rid of my Delta American Express Card. There are other cards out their with better deals. (other airlines). Please respond. We expect more from Delta.

Me and my wife arrived at the airport 3 hrs early from Pit to NYC checked in and got boarding passes. The said to go to gate D80 I went to D80 over an hr early. They keep announcing not enough room for carry on luggage need people to check it in. Then they said everyone sing happy birthday to a delta employee! Mean while take off is coming and still no boarding. I went to supervisor and she had bad attitude and said they changed gates two hrs ago and I missed my flight.

She said oh well everyone else heard it but you. Never announced our names or anything. Missed an important and expensive conference. The got us out on a later flight to a different airport. Luggage went to JFK and we went to Laguardia airport. Luggage took 12 hr to arrive at hotel. I want a complete refund. Delta was supposed to have me in NYC at 12 noon not 3 PM. I went to the gate that was on my boarding pass how wrong was that? For $1340 in two tickets $600 in missed conference fees, delta was an complete failure.

Delta has consistently provided poor customer service, today in Boston after being delayed for 4 hours for a 30 minute flight I was actually told by the Delta Red Coat I should have taken Amtrak! Delta then cancelled. My flight so I bought an American ticket because Delta wanted to put me on a flight at 9pm which would have been. 6 hour delay, so much for Chuck Schumer's passenger bill of rights. Delta is dreadful, Richard Anderson their CEO is a poor excuse of a leader as his employees have no desire to service their customers!

Having been a Platinum Medallion Member for many years and having flown almost a million miles with Delta the manner in which they treat their employees is a disgrace. It is sad that it is this way with them as they were once a great company. Richard Anderson has ruined them and their unions make it worse with their lack of customer service and their poor attitude. Good Bye Delta I've taken my last flight with you.

Our flight delta 4686 on jan 14th was cancelled due to mechanical problems. Without asking us, we were automatically rebooked for the next day, so we had to lug our luggage out & make a fairly long drive home & return the following day. Lots of standing in line time later, we were given the absolute worst seats against the bathrooms. I feel we deserve some compensation for our inconvenience. We have been loyal customers.

My wife and I were delayed at Gulfport airport, in May, the beginning of our journey to the UK 9 hours missing our connection on a Virgin Atlantic flight to Manchester in Atlanta, Gulfport, Atlanta is a 55 minute flight. ( by road about 5 hours) We did arrive early to ensure we would be checked in well before the schedule departure.

The Delta flight was continually delayed due to a cargo door problem they could not fix. They finally sent a plane from Atlanta at 9 pm which was further delayed in Gulfport as the plane was to small to carry the number of passengers who were trying to connect to Atlanta! After a considerable delay where Delta asked passengers to stay overnight in Gulfport the plane Captain informed us the refueling truck (millionaire Services) had not been arranged so we waited a further 40 minutes to refuel the airplane. We finally arrived in Atlanta at past 12. Mid night!

As the airport was closing down there was no where to eat and we were directed with other passengers to a desk that was about a 20 minutes walk. This was not only daunting as we were exhausted but my wife suffers from a form of arthritic feet. She suffered this walk. I am 65 my wife 62. We were finally at the desk booked on the same Virgin flight to Manchester we were trying to make, the next day. The hotel we were booked into by the Delta desk after a shuttle bus trip was fully booked. 1. 45 am. The desk clerk kindly booked us with a few other passengers into another hotel and when we arrived on the shuttle we finally got to our room at 3am! Exhausted, hungry but no food in the hotel or room available!

When we got up at 9.30 am and went to the hotel breakfast area ....all was finished and cleared away. We decided to return to the Atlanta airport & wait for our evening flight where we used the solitary meal coupon we had been given the day before .. We don't know how long Delta airlines expected us to survive on Pretzels & bottled water. The Virgin Atlantic flight that evening was on time , the cabin crew were excellent. We lost a full day of our 14 day vacation back to the UK (home) for the first time in 10 years. Which led to a lot of rescheduling of our plans to see relatives, old friends, hotel room etc. At no time did a Delta agent ask if we needed to contact people waiting for us in the UK .

Our frustration now is following three letters to Delta. They have been offered us a coupon for Bed Bath & Beyond followed up by a further two flippant poorly written replies to our request for a fair equatable compensation for at least Gulfport -Atlanta tickets the coupon remains their offer! We are appalled at the total lack of sensativity and sence of customer compensentation. Totally frustrated! We intend to continue our just complaint.

I was promised a 50.00 gift card never received but my husband did.But really didn't have a good flight with this airlines delayed for 6hrs missed a wedding rehearsal lost our luggage and this is all we get for the horrible day we had. I was supposed to land in New York at 10.30 and instead landed at 330 then go to baggage and find out it went to Carolina. Which i had no coat and no change of clothes and never arrived to our Hotel until 630 that night. Really will never fly Delta again. Our flight number was DL2464 Date was Sat Nov28 Depart Time was suppose to be 8oclcok and arrive at 10.37 Plus we were there an 1hr1/2 before time so tell me do you think fifty dollars is enough for all that aggravation. I am sure you would of been expecting a lot more please get back to me with a response from corporate.

I purchased two first class tickets for Atlanta to San Diego 11-21 7:30 PM flight and return on 11-28 7:30 AM flight. The service we received going to San Diego was like flying coach. We were never asked once if we wanted a drink or wine with our meal. The service on our return flight was what you would expect in first class. We were offered drinks and or wine with our meal and during the remaining flight. We could not of asked for better service on our 11-28 flight to Atlanta would rate 5 Stars. Thanks for listening.

The flight was late leaving Chicago 2 hours! Got off the flight and went straight to the other flight and the gate was closed! I've never had this happened going for 1 flight to the other! I missed a hole day where I was supposed to be! I had a limo waiting for me! I need to talk to someone to resolve this please. Not happy at all with Delta customer service. Looking forward to hearing you. Thank you

After four flights from Orlando (MCO) to Flint, Mich I have a series of observations. Flight DL 1469 seat #43F was badly "stuffed" I would not like to sit on it from MCO to Detroit. It needs a new surface. All the flight attends. et al were kind and attentive but the system you are using to transmit messages is defective. All the participants were reading notices and spoke too quickly to be understood. In the airports and inside the planes all of them simply read the announcement and didn't really give a damn whether we heard or not. I know that this will mean money to fix but it is really necessary.

My Delta Airlines complaint is that my luggage was ripped and I had to replace it in New Conway after my flight to Vermont. This happened on 10/12/2015 Flight #4895 landing in Burlington, Vermont. with Delta. I had to purchase another bag to continue my trip. There was a rip where the handle was and I could see my clothes in the bag from the hole. I use Spiriva with inhaler and another Aero Chamber with 80 mg inhalation Aerosol. I was surprised that they weren't crushed but they were shatter all over my bag. I would like to be reimbursed for paying $99.00 for my luggage which even Tape couldn't cover the hole. I also have a picture of the luggage because I had to throw it away at The Hampton Inn, North Conway, N.H.

In May, I purchased a ticket for $1,480 to Naples, Italy because it had one stop and a short flight. The night before departure,I was called and that my itinerary was changed and I needed to leave 7 hrs earlier.. In May, I could have bought a ticket for $900. if I wanted a long flight. I feel that I should be reimbursed for such a time difference. Thank you for listening.

I boarded Delta Airlines DL1800 from Atlanta to BWI. My luggage did not arrive as scheduled. Now I am left with none of my personal belongings and other essential items. when I called customer service, I was told that my 3 luggage will probably arrive tomorrow at 3:45pm. This is absolutely unacceptable. How does an airline think this is ok. To be without my luggage for 2 days, when I have travelled from a foreign country is unbelievable. I deserve to be compensated for this. No amount of money can make up for this. I was told by the customer service representative that nothing can be done for me except to lodge a complaint online.

I have flown with Delta airlines for over 30 years since 1983. I like using them as they always have a high standard of flying and amazing customer service. Most airlines are going down the drain these days, but Delta is not...or so I thought.

They are no longer crediting mileage flown but instead, dollars spent on the tickets!! This is extremely disturbing since I have flown thousands of miles over the years and can no longer get credit for that. As soon as I cash in my miles, I will NEVER fly with Delta again!!!

I have always flown with Delta and prefer to spend my money on a US airlines, but that will no longer be the case. There are too many Asian carriers out there with newer planes and competitive pricing.

Delta is putting itself out of business by lowering their quality of service, customer satisfaction, and changing policies that end up screwing the customer. Terribly upset about their lack of service. They no longer have me or my good money backing them anymore!!

My wife and I recently used your airlines to fly first class on a trip to the French West Indies for her 60th birthday and to also celebrate our anniversary. This is a list of our experiences on your airline. Our confirmation code is GKRXWX. We left on April 13th out of Seattle: SEA to SLC Flight 2150. This was our shortest leg and also happened to be our best. We were treated as valuable passengers and the crew was very attentive, and it was a great start for our vacation. SLC to ATL Fight 1881: There were many issues on this leg. First, we were reassigned seating putting us up against the bulkhead which on this plane removed the one thing I need – the extra legroom. You needed to use an older plane which happens, I understand that, but to relocate us from the third row up to a seat that has not even the leg room as some coach seats was inexcusable. At 6’3” I have long legs, bad knees and a variety of other issues that come from being “seasoned” which is the main reason we fly first class.

We were not even informed at the gate of this reassignment of seating. When we discovered our new seats, at first I was more than a little surprised but assumed it was OK until I sat down. No leg room at all. When I expressed my dissatisfaction with this, I was rudely told that they could not do anything for me, and if I had an issue with this I could take my problem out to the gate. The steward then proceeded to insist my wife store her bag in the overhead compartment since there was no seat in front of her to stow it under. She understands this and had no issue with doing it before takeoff, but he got in her face and was imperative that she do it right then. I had gone out to the gate when this confrontation occurred but his rudeness was confirmed by other passengers who had witnessed this when I returned.

At the gate I was told they could do nothing and that if I had an issue with the new seating arrangement that they could get us on another flight the next day. We had a connecting flight to take us to St Maartin and ferry reservations already in place so this was not an option. The gate did finally get seats in another row by moving two passengers who had upgraded at the gate to first class. I booked this trip last November to make absolute sure that we had good seats and that it would be the trip of a lifetime to commiserate my wife’s 60th. We have never been treated so poorly by an airline. We are frequent flyers and are appalled by this incident. Pretty much thought all was well but we were wrong . Flight crew came though the cabin, offered a beverage and the choice of some peanuts or pretzels, picked things up and disappeared until around 5 or 6. Do not sleep on flights. When they did appear we were offered more peanuts or pretzels but nothing more.

I asked if there was anything as they had announced that food was available to coach passengers for purchase. I asked if there was anything for first class upon which the steward, begrudgingly, went and got one of the snack packages which he gave us which the other first class passengers looked at with envy. The snack packs basically contained items which you have in your board room at the airport which we had eaten before we took off.

Flight 908 from ATL to SXM: This leg had no first class available so we booked coach. Very few passengers were on the flight. We had chosen seats that did not recline but were not too worried due to the fact that there were so many other seats available.We knew from past experience flying we could move to another seat once we were at cruising altitude. Not the case with your airline it appears as it was like pulling teeth to get to move. You also had seats right behind first class with lots of legroom which all were vacant but nobody was allowed to sit in. All in all neither my wife or I have never experienced treatment like this. What should have been a wonderful start of our dream trip was disastrous. I expressed my dissatisfaction but was told basically that this is what it is.

In all my years this is the first time I have ever written a Delta Airlines complaint about treatment received. I am very easy going and do not get in peoples face as I know it is a losing battle to push someone into a corner as that is the last thing you do to get things done. It is extremely disappointing to receive such treatment, and I will more than likely tell colleagues to never fly Delta in the future due to this experience. I thought you should know of this as hopefully you had no knowledge that this was going on.

On 3/21/15 I tried to buy in the internet a flying ticket to Atlanta, Georgia, using my master card expedite from Caribe Federal in Puerto Rico. When I tried make a payment and conclude the transaction, the electronic system refused the transaction. I bought the tickets using the Eduardo Aria's credit card, who authorized the transaction via phone. My actual credit card statement includes the total amount of $585.60 from Delta Airlines, for the transaction that was not concluded by me on 3/21/15. The transaction reference is: MT 150830089000010000085. I need a refund for this transaction that was not bought by me.

The first bad sign happened when I recieved two different Txt messages and told me that my flight # 5764 will be delayed for two hours and my flight # 5824 was 45minutes to one hour delayed in Los Angeles to go to San Diego, here is the worst and my main complait, while we all waiting for Flight # 5824 to go to San Diego, the Delta airline employee by name Rosemary was asking over the loud speaker if some one can give up his seat and recieved $600,00 vaucher, motel for the night and fly the next day which is Saturday morning at 8:00am, I told Rosemary that i was willing to do that, she said ok and told me to go a head and seat and would call me, after every one boarded and kept calling couple of names that I beleave she could not find them, she finaly called my name and told me straight for ward <I need you to board> and I said I already cancel every thing I was supposed to do in San Diego at that night included my ride, she did not care all she was saying was < I need you to board now> eventhough I calmly tried to express my idea and feeling, Rosemary did not seem to listen any of my wards, I finaly board to the flight sadly. So this was my worst experience ever. I will eagerly wait for response.

Sat. 4/4/15 flight #1775 ALT - SFO. Confirm/ # G9U987. Row 27, seat A. Malfunction…heating cooling system (only in thise area….Rows 26,27,28 (that I know of). The air condition or some source (system) had a malfunction - COLD air was constantly blowing on my row the entire flight (5 hours and 40 minutes). Of course it was not the flight crews or the pilots problem. Turning the temp. system to warmer….only overheated the passenger in the front cabin-especially first class. I was given a blanket and I and others around me wore jackets and hooded sweatshirts. I was literally shaking. The head flight attendant in the main cabin felt my hands and nose and was somewhat apologetic, but nothing could be done. I communicated this information to the pilot after landing, and he had been notified by the crew in the cabin and a work order was to be in place.

Now one should have to endure this experience on any airlines. I was returning from an emergency situation where my sister had died, and yes, my anger is heighten. If this was a minor issue for me, I would not be taking the time and energy to file this complaint this morning. I am a school teacher and have to return to work tomorrow….hoping feeling better than today with a cold and sore throat. I truly feel that I should be compensated for this problem, and would appreciated your feedback/communication regarding my information given. If needed, contact the pilot and or flight crew. The next complaint is minor, but the pilot & head attend. were aware of the coffee cups left in my seat upon boarding with spilled coffee in my seat. I can overlook with those situations…the ground maintenance supervisor should be aware of it.

March 28, 2015 before 7 pm I missed my connecting flight. My plane was late arriving at JKF, shuttle van was late, and other passengers and I faced a door that seemed to be locked. When the door to my flight was basically shut in my face, I knocked on the door for help. Delta employee Erick Avlaya (sp?) came over to tell me that the flight had finished boarding, thus I had missed my flight. He said it with a smile on face as if he were enjoying my $200 misfortune. So much for “Delta’s Rules of the Road.”

I book a ticket on delta air lines from dubai to atlanta on 14/3/2015, when i arrive the plain i sit ( my seat # 49C ) and before plain take off a lady ask me to change my seat with her, because her seat was between to mens ( her seat #48B), i agree with her and I change the seats ( as the lady muslim And i, I respect her request ), the problem is my TV devic was not working, I ask for help from the ladies who work on the airplain twic but there was no response, I spent 16 hours without watching or using my devic, it was boring I feel bad and uncomfortable all the trip, I pay for this devic and I need indemnity on what happened to me, I am going back to Dubai on this coming friday ( 20/3/2015 ) on delta airline, what i am asking for eather retain my money or give me a seat on business class

I used your airline to travel to Atlanta (US) on 13th February, 2014 and returned on 3rd March, 2014. my flight number was 38. my e-ticket number was 0064399697632. on my way back , I sat on a middle seat 39F. we all ordered the same meal and was surprised to be told that there was no food for me and yet there was food for 39E and 39G. I was the only black and felt discriminated as the passengers before me and past me, both white had hot meals. I was offered cold salad instead which I declined. your crew had no name tags and the white lady, probably in her 40’s, with a slim build was very rude when I asked her how she came to the decision that I was the one to have cold salad.

I felt humiliated and discriminated and got here very hungry after almost ten hours without a meal. after that, when the drinks came, she only wanted to know whether I was ok to which I replied that I was not ok. she did not bother to find out what was wrong and continued her work like I did not exist. I do not understand how an airline as big as delta cannot have enough hot meals for the passengers and why they think the blacks should have cold salad. this is discrimination. all the passengers should be treated equally and if this is the trend, then I do not intend to use your flights again and will also advice my friends to be on guard when using you.

I mailed the below letter on the date indicated (October 13, 2012). Delta sent me a form letter stating they would get back with me. However, I have never received the follow-up letter. Air France never responded to my letter. I am disappointed with both airlines. I simply believe they should respond to inquiries by customers. To Whom It May Concern:

On the above date, I emailed Delta Airlines the following note: On October 13, 2012, I made reservations online for my spouse, Cynthy Bissell, and myself to fly from Monroe, Louisiana to Lisbon, Portugal. I was able to select seating for the flights with the exception of the Air France portion of the flight between CDG and LIS and the return flight. The Delta operator advised in order to select seats for these two flights I would need to contact Air France with the following Confirmation Number 6WBJ6D. I contacted Air France and was advised I could not select the seats as they would be selected by Air France at check in. I have flown on other airlines and was provided the same explanation. However, after contacting the airlines, as I am doing now, I was given a subsequent Confirmation Number that enabled me to make the requested seat selection. The seat selection is one of the main reasons I made and paid for my reservations so far in advance. Bottom line – I would very much appreciate being able to select the seats for these two flights.

On the same date, Delta emailed me the following response: My research indicates that your flights are operated by Air France. Currently, we are unable to view, assign or change seats for your flights at www.delta.com. Please contact Air France directly to request pre-reserved seats on this portion of your journey.

I understand for the passenger with a flight originating in Paris with a destination of Lisbon the seat selection isn’t really an issue. However, our total travel time from Monroe to Lisbon is approximately 17 hours with the same time length for the return trip. These are long periods of time for anyone to travel and under these circumstances customers should be afforded the opportunity to secure their desired seats. As I stated in my note to Delta Airlines “The seat selection is one of the main reasons I made and paid for my reservations so far in advance.” Also, during the purchase of the tickets it states on the Delta Web Site that prior to the purchase of the tickets one can select seats. However, prior to purchasing the tickets the site did state it was unable to assign seats for these two flights as they had no seating diagram for the aircraft. In conclusion, I would very much like to have the opportunity to select our seats on these two flights. All that I am looking for on these two flights are two aisle seats across from one another. Thank you for any assistance you may be able to render. CC: Delta Airlines Corporate Office/Headquarters.P.O. Box 20706 Atlanta, GA 30320

On Sat. Mar. 23, I started my flight journey to my daughter and her family out in New Jersey. My first delay was at the Cedar Rapids airport. We boarded and then captain announced that we would have to get off, was a mechanical problem. Captain also informed us that there were no mechanics at the airport and we would have to wait for help to arrive. Was told “hopefully” be back on board in a hour or so.

Which 1 hour turned into 3 1/2 hours. Missed my connecting flight in Detroit, but was scheduled for a later flight. Upon my arrival into Detroit I immediately went to my next gate for my departure to Newark, shortly after I got there the gate attendant announced there would be a delay. First told mechanical problems…then told we had to wait for a crew to arrive. Really??!! Also, told it would be a 2 hour delay which that ended up to be 3 1/2 – 4 hours by the time we boarded.

This caused a huge inconvenience for myself and for my daughter and family. Her husband came down with the flu that night before and was still sick. My daughter had plans to pick me up with there baby, until it became later and later with my arrival time in Newark. So, she ended up paying for a car service to pick me up. I ended up arriving at my daughter’s house at midnight.

I did contact Delta by phone which they offered me a $100.00 voucher for my next travel. Sorry, I don’t mean to sound ungrateful but, I do not feel that amount is adequate. Between my 2 flights that day I ended up waiting close to 8 hours at the airports plus, the huge inconvenience and additional money my daughter had to spend to arrange picking me up at the airport!!

Thank you for your time and look forward to hearing from you.

Delta Airlines is a partner with Visa for air miles. So,it is to Visa’s interest that their partners treat customers with integrity. Right? I recently booked a round-trip flight for my wife and I using air miles accumulated while flying Northwest. Because of scheduling changes, we had to change the flight to an earlier date. Easy task? Probably just a computer keystroke and a mouse click. But wow! The charge from Delta was $300. Does that seem fair? Maybe you should find another partner. We’ll never ever fly Delta again and we going to switch to MasterCard. And we’ll tell two people and then they’ll two people, etc. Facebook seems like a good place to start.