Contact Spirit Air Corporate

I was booking a flight for a friend of my brother. I searched through Google for the cheapest flight. I found Spirit Airlines to be the cheapest by about $200 from the competitors. I began to book the flight and it asked me if I wanted to join their $9 Fare Club and I could save more money. The cost for a membership was $59.99 and it would save me $93 for a total savings of $33. I figured I could save the money and cancel before it auto renewed in a year. As it turns out, you can't purchase tickets for another person through this program. So, I went to the customer service page and attempted to get a refund, as it had only been less than 15 minutes since joining. After not finding any help online, I attempted to find help on Twitter and still didn't get a response. So, I tried to call the customer service line and after stumbling and bumbling through the hurdles and obstacles they set up for you, I contacted a human.

They said that I couldn't get a refund and asked if I read the fine print, I asked to speak to a manager. I speak to another person and they say the same thing and I say the same thing. The guy gets back on and says that a mangers isn't able to come to the phone and he wants a call back number for me as well as a good time to call me. He then tells me that I may not hear back tonight or the next day. I asked for his name and ID number (Robert #29690) and for the manager that he talked to. He refused to give me that managers name and said that his manager may not call me back, it might be someone else in the office. Still haven't heard back from anyone at Spirit Airlines but my advice to my friends, family, and anyone who will listen is, "Stay Far Away From These Con Artists!".

Spirit canceled my flight when I was at the airport and told me another one was not going out of that Philadelphia airport for another 2 days, un-acceptable. I had to be in Ft. Lauderdale that night. They did not care at all. They could care less about their customers. I don't think they had a plane available for us. I said I need another flight tonight. I had to book through AA. No planes were delayed. Since they could not accommodate me, I would like the money I lost to rebook due to them. I had never experience such poor customer service in my life. Then when you call you get the run around and no one can help you. You get Idiots on the phone, and when you ask to talk to someone higher up they won't let you. You never get a call back if you leave a message. I guess they feel like if they ignore you then you will go away, WRONG. I need someone to get in touch with me to resolve this matter.

I was traveling with my team to Myrtle Beach and Spirit Airlines was the only airline with a direct flight. Money wasn't really a concern, but the cost seemed to be lower, which I didn't mind. However, this was my biggest regret. There are hidden fees everywhere. $15 to choose a seat, $40 for a carry on or checked bag, and $10 to print out my boarding pass at the terminal. What a rip off. At the gate, some people needed to pay $100 for their carry on or they would have to leave their bags at the airport. It ended up adding to more than a regular airline ticket. On the way there, our flight was delayed by 2.5 hours. A girl was sick and needed to get off the plane, which required for us to get clearance to go back to the gate. This took up to 2 hours. Then we found out the plane needed more fuel. It was an absolute nightmare. Throughout all of this, the flight attendants were nowhere to be found. They refused to give any information on what was happening. The plane was dirty. The seats were narrow, uncomfortable, and did not recline. There was no foot room or space to put my carry on bag. The plane did not have full sized tray tables and the bathrooms desperately needed to be cleaned. I have never experienced so much turbulence on a plane in all of my traveling experiences. They also lost our luggage along with 20 other people on our flight. It was a flight from hell.