Contact British Airways Corporate

Dear sir/madam, I am writing to yoy as I am seeking compensation for a delayed flight, the details are as follows; My husband and I flew back from Dubai international airport on 19-11-2018 and our final destination was Manchester airport - we should have arrived at Heathrow at 14-10 and boarded a flight to Manchester which was scheduled to leave at 15-15. We headed to the Manchester flight with another couple who were booked on the same flight but when we got to the boarding desk the other couple were allowed through but we were sent somewhere else to arrange an alternative flight, as the other couple were allowed through it was obvious that our seats had been re-sold. We were told we would have to stay in a hotel overnight and pick up a flight the next day - this was dependent on seats being available. This proposal was not suitable as I had an important appointment the following morning and also my husband who is blind was in distress (he is 78 and I am 73). Eventually we were told there was another flight that evening which was booked up but if we waited in the airport for a few hours they may fit us on that flight. We waited and were allowed onto that flight which made us over 3 hours late. I ask why you sold our seats on the strength of our Dubai flight being late - when the time of the late arrival still gave us time to board the connecting flight. We were booked on a train from Manchester to Liverpool which we obviously missed and because of this we had to take a taxi from Manchester to Liverpool. Yours faithfully Barbara Smith

I recently flew from Seville Spain to London Gatwick date 15th November 2017. I feeling must complain and express my disappointment with the crew and service.

The crew were discourteous during the flight and the delayed service was appalling they finally arrived at my row justaz the plane was landing. I had been desperate for a drink but only managed to buy two bottles of water one each for my daughter and myself and the white wine was not what I asked for there was no apologies from the crew only indignation that they had to deal with us. I have never in forty years of flying with British Airways experienced anything like it. BA used to be a proud airline but it looks as though they are employing just anybody now.
There was always a first class standard with the crew in appearance and conduct but that's all changed. I hate to complain but after my experience I thought it best you know.

My son (Marcello de Sousa Hardman) has been delayed from a flight originally purchased at the end of 2015. He has been in Ireland studying hard for 6 months but has had his flight delayed from Sunday to Monday and now to Tuesday. Whilst given adequate hotel accommodation he has been informed of a definite flight on Monday via Casablanca which turned out to be a lie. It was purely a tentative possibility! No attempt has been made to upgrade him or to find space on any other flight and the staff have been shown to be confused and tempting to "reduce costs" rather than being preoccupied by his need to return to his family.

I am currently (his father) in the UK resolving an emergency with my mother who is in hospital. I also travelled with BA from Brazil. This will not happen again unless I receive on behalf of Marcello who will return to the UK in September adequate compensation and explication.

My formal comments which cannot be uploaded are as follows. I am writing to you in connection with the above flight on which my son was booked to travel on Sunday 24th July. The flight was supposed to depart from Dublin at 19.25, but was delayed by one and a half hours and he missed his connection. To compound the problem, he was not able to fly on the same day with the same or any other airline. He was then promised a following day flight via Casablanca but later discovered there was inadequate space. He then was put on the list for another flight but was not allocated seats. He is now sleeping for a second night and will hopefully fly to Rio and then on to Sao Paulo. He has in effect lost 48 hours which was planned to be with family in Sao Paulo after more than 6 months in Ireland studying.

I am therefore requesting a response from BA regarding an adequate compensation for the loss of 48 hours of his time and I look forward to receiving a response from you within the next 14 days before any other actions are considered.

I write with great disappointment to draw your attention on the unpleasant events during my travel with British Airway from Manchester to Kuala Lumpur on the 26 January 2016. UNPLEASANT EVENTS : 1) one of my bag which was checked-in as luggage was broken upon arrival at the KLIA in Malaysia [ attachment A ] 2) one of my bag which was also checked-in as luggage was delayed and I only received it two days later ( 29 January 2016 ) [ attachment B ] and 3) my wife & I were given seats away from each other despite me requesting for seats together due to medical reasons. I seek an explanation and compensation from British Airways on these matters.

We took flight number BA2203 from England at 11:30 arriving to Cancun at 3:30 Mexico time. With seats 17D and E on the 29th of July. First of all I would like to say that we were offered seats with space in front as my son needs wheelchair access but when we arrived they were full. The seats we where given were the two seats in the middle which made me very complicated to change his stomach bag as he is incontinent, I had lo leap over his legs to get to the toilet as the person on the other side was asleep. I can´t complain about flight attendance, as they were as helpful as they could have been. On arrival to Cancun we where the last people to get off the plain as we had to wait for the wheelchair to arrive. As we where waiting for a taxi to arrive we where looking for money to tip the boy helping us with the cases through migration and realized that my son Jason Zarzoza didn´t have his bag.

The young man offered to go and look for it as I wasn´t allowed, and came back without any luck. When he returned I mentioned that the bag was over the top of the seats it was a small brown leather bag ( 25 cms long and 15 wide ) with all my son´s debit cards which have all been canceled already but his registration card for wheelchair racing and his travel insurance numbers where also there and all his Mexican currency ( around $5,000 pesos) the boy said he would go and look at the overhead luggage compartments which most have been there as we where the last ones out, but he came back again and said it was nothing there ( which I find hard to believe ). I feel very frustrated as I wasn´t allowed to go and look my self. I would much appreciate it if this matter could be look into. I could not do this any sooner as I didn´t have any wifi and they would´nt let be back in.

Over the last year myself and my partner have been flying with BA and their partner airlines and collecting Avios in the process. I also have Avios though various other sources and have recently been trying to consolidate all my points to book further flights with BA. Unfortunately after spending just over 30 minutes on hold (after many failed attempts), from Belize, which cost has cost me a fair amount (after the web site had said I needed to contact BA via telephone) I was greeted by a rather unhelpful rep who informed me that none of the things I wished to do was possible. I was told that I wouldn't be able to merge the points for 6 months,which would make them worthless after April 28th. I was also informed that I couldn't merge points from a family account,even though I had been told previously (and since then) from members of BA staff that I can.

I have since spoken to a very helpful rep at Avios,filled out some forms and achieved what I set out too,albeit with out any help from BA. I decided the customer service I received was not good enough and so wrote a complaint e-mail which I sent to the official address at BA. Initially it was responded to quickly,but after reading the email it became clear that the complaint wasn't taken seriously and had just been responded to with a generic cut and paste response,which didn't really answer any of my questions/issues. I have since replied to this email on two separate occasions,both of which were over two weeks ago and still find myself waiting for ANY kind of response. The initial email was from: Cynthia with the incident number: 150409-000016.

We missed out flight by 3 minutes and thanks for their "policy" We had to pay £120 to book another flight. When we go ton the other flight it was half empty, so the didn't "need" the seat which was the reason why they told us we needed to pay the extra fee. As a result, we had a 5 hour delay flight home which in turn caused us to miss the train since we prepaid. British Airways did not offer to help with our hotel (which we needed due to delay), the car rental (which we needed to get due to the delay), and the train tickets that we prepaid so we had to pay again! British Airways was EXPENSIVE AND BAD CUSTOMER SERVICE. DO NOT USE

I traveled from London to Mumbai, India with my spouse and a 10 month old daughter in 1st week of Jan/15. All of my checked in baggage got delayed. For more than a week they could not track where it is. Finally, after 8 days they found one bag and delivered to me. Yes, only one out of 4 baggage. Every time I call the customer service, they feel so rushed and could not provide me any satisfactory answer. Didn't even show any empathy or politeness in their voice. I received the last baggage after 15 days of arrival, which I believe is extremely long time.

Now its been over 2 months since than and I am still waiting for the baggage delay insurance claim. I have submitted all the receipts twice already. When you call customer service they say it's a different department and they could not provide any updates on it. When you email them they don't reply for 10-15 days. When they reply they send the same email over and over again asking for copy of receipts which I have already provided twice. Fed of emailing them and following up with them. I guess it's their strategy to take extremely long time and the customers will give up. Will never travel again with BA, neither will recommend it to anyone. Worst experience. Worst airline. Worst customer service among-st all airlines.