Contact Pottery Barn Corporate

I ordered what Pottery Barn calls the Loralie spindle arm chair. I ordered it in white. Before ordering I had viewed similar chairs on Birch Lane and Wayfair. They also called the chairs White. Having had issues before, I asked them to verify the color. They were all off white/cream. I then found this same style chair offered at Pottery Barn. I called to verify the wood color and ordered fabric samples. Supposedly you don't have outside vendors so I trusted your customer service when they assured me the wood was indeed WHITE. I was VERY specific. You supposedly record calls, so please look up the multiple calls I made.

The chair I received is not even "off White", it is at best, Antique White but closer to TAN. It is not returnable. This is OUTRAGEOUS, LAZY and SHAMEFUL on their part. White comes in many shades and so does Off White/Cream/Tan. They are NEVER interchangeable. I called customer service and the best they would do is a stock 15% percent off. But, wait. They didn't even refund this amount...they sent me gift card for their own store! I have NO USE for this. I WANT SATISFACTION. It is the companies responsibility to represent the product honestly and accurately. NO BS about camera, lighting and monitor screens. I worked in sales, advertising, marketing and print media. This is a bogus excuse!!!!

I returned two sets of silverware on July 2, 2019 two days after receiving them and asked that they be credited back to my pottery barn charge account. Yesterday, I received my bill and NO CREDIT was issued. After calling customer service three times last night and being hung up on or disconnected three times. I use to love Pottery Barn but the Customer Service just isn't there any longer and it is truly sad. I will go all the way to the CEO of the company to receive my $360 credit for the two sets of eight piece silverware!!! Totally Unprofessional!!!!!!!!!!!

I’m a 45 yr old African American woman and each time (3x’s) I’ve been completely ignored when I’ve shopped at the Pottery Barn East Cobb Marietta Ga.
Twice, I’ve made purchases in spite of the treatment, however today, it was blatant and I decided to call the saleswoman out on her oversight of me and approaching a Caucasian woman.
She stated that she didn’t see me; which is far fetch, you would have to be blind

I decided that enough was enough and left & I will not be returning and will be sure to inform my social circle of the treatment.

It is clear that this particular store can use some training.

My complaint is too long to explain. However I will let you know that I have been in customer service for the past 20 years and I have never experienced such a lack of customer service in my life. I would like to speak to someone who can assist me

My husband and I bought a bed from Pottery Barn and Pottery Barn required that we also purchase the setup and delivery service. Later, upon taking the bed apart and attempting to reassemble it, we realized that the entire bed has a severe flaw! The place where the bolts connect the frame to the headboard are placed in drastically different positions on each side of the headboard, which means that the bed will always be extremely crooked and never level. Also, instead of two bolts holding that part of the frame to the headboard, only one bolt can be used, otherwise the bed is extremely unlevel and therefore unusable. The delivery service obviously knew that the bed was defective when they set it up, and they knowingly assembled it incorrectly to minimize the unevenness, but they failed to tell us the bed was defective! We paid full price for a bed that we can never sell, because no one would knowingly buy a crooked and defective bed. PB was notified of this problem in May and still has not resolved this issue. They sold us a bad bed, and because they required us to pay an additional fee for delivery and set up, we did not know, and now two months after we contacted them they still have not fixed the bed or allowed us to return it. Dealing with them has been very frustrating! Each week they tell us something new and no one has taken care of this! Be very wary of Pottery Barn! They do not stand behind their products and their customer service is very bad!

I am so sad and disappointed! I just got off the phone with Christina in CUSTOMER service ,regarding an issue on over a $11,000.00 dollar order for furniture that I had placed a few Months ago for our new build home. I have been decorating our new build home around these furniture selections from Pottery Barn . The Leather sectional and the other furniture that I had ordered was a special order which I was told would take 8 to 12 weeks to get in .
I received a phone call last Month from Pottery Barn delivery stating my furniture was ready for delivery. I explained that my house that’s being built will be ready in a few weeks time. The delivery person said, this is no problem at all! They would hold the delivery till the end of June . She asked that I call in the middle of June to give them a delivery date.
So I call today,June 13th to make a delivery date. They tell me they returned all the furniture and sent me some gift cards to go to Pottery barn to re-select furniture !
I am so overwhelmed ,yet I stayed calm and pleasant hoping to resolve this and get help from customer service.
I spoke with Christina who after several times putting me on hold asks what would I like ?
Do I want to take the gift cards and make a new selection to what’s available? Lol! Really? This furniture was all special orders because of the colors that I chose. I explained to her that I charged all this furniture on my Pottery barn credit card with the 0 % interest . I started getting billed for this furniture two weeks after I ordered it !!!
I have been making large payments to Commenity bank/ Pottery barn card for a few Months now even though I didn’t have any furniture!!
I told Christina from customer service to just cancel my gift cards they sent me and since my order was not available credit my payments in a check to me. She said, she would do that . I then asked her if she could send me an email with the outline of what we discussed on the phone just Incase I don’t hear back from anyone and this way I wouldn’t have to go over this all over again. Christina told me absolutely not she is not allowed to send emails out and she stated” I just spent 39 minutes on the phone with you explaining everything and my supervisor only allows 4 minutes per customer!
Omg! Are you kidding me?! What planet am I on?!
I reminded her that it is her JOB to help when there is a problem, and this was sure a problem! I am the customer and I feel it was her job to insure me that I would get a check in the mail for the money I have paid that Pottery barn returned WITHOUT notice of an email a text or a call to me. I told her I just would like an email outlining our conversation and the outcome. So now I wait to see if I get my $1,000
Dollars I paid to them for NO FURNITURE!
I am so so disappointed! I had my whole open concept house planned out with Pottery barn furniture and was going to order a lot more.
I would never shop with Pottery Barn again! There is too many places on the internet and all around to shop with and who would appreciate my business and give better customer service.I truly hope I won’t have to call my Attorney !

I am LIVID! I just got off the phone with your "supervisor" in customet service in the Las Vegas (?) office. His name is Richard. He would not give me his employee ID. He would not let me escalate this matter to a higher level. He told me point blank, "I do not report to anyone." I said, so you're autonomous there? You report to NO ONE?" He said, "Correct."

I am an extremely angry customer of Pottery Barn. Not only do you have FALSE ADVERTISING on your site, your site is poorly managed and not navigable. I tried getting help from your customer serivice online today! Horrible service. I spent literally 6 hours trying to track my items down! Then, after making at least 10 phone calls to different stores, I finally reach the northern VA store and the woman graciously told me the item I wanted (sale item) did not exist in ANY STORE!!! I wasted an entire day. I called customer service tonight to get them to honor the sale price in a different color (that had not been on sale, and a color not as attractive, but something was better than nothing for these gifts I wanted to buy.

Keep in mind, retail is at an all time low. There are sales ALL OVER THE INTERNET. I did NOT need to stop at Pottery Barn. But there was FALSE ADVERTISING which sent me on a wild goose chase.

After spending 50 minutes on with this guy tonight (before transferring me to "Richard" the supervisor who was cocky and sounded like he was on drugs -- way too mellow and cocky for business!!! he finally said he wasn't going to honor the sale price at all, after I just finished giving him 6 items to be monogrammed, going over all the monogramming initials etc. The fact is, the guy before Richard (the one who switched me to him) just finished telling me, "We want to help you and we will see about honoring your sale price." But he led me on and in the end he said, "our policy says we can't do it, sorry!" This is insane! And it's a disgrace! I have given more money to Williams Sonoma. You just lost me as a customer -- and all our bridal business, if you cannot honor this sale price for my items. I am livid and plan on writing a letter directly to the CEO.

Jessie Wilcox
828.772.4446

I purchased merchandise online and returned some items to the store. Their return policy for a refund is 30 days. I returned the items in less than 30 days. They processed my return, and I didn't realize they were giving me a merchandise credit at the time for part of my return, until I received the merchandise credit card in the mail. I tried several times to resolve it on the phone with customer service, but they wrongly insist that I did not return the items within 30 days, and therefore only qualify for a merchandise credit, and not tender-for tender. I DO NOT WANT A MERCHANDISE CREDIT. I WANT MY MONEY BACK, REFUNDED ON THE CREDIT CARD I ORIGINALLY PAID WITH. I don't know what else to do. It is for almost $500. They are in the wrong. I am ready to get an attorney and to to the media. They are crooks!

I purchased outdoor furniture on May 27, 2019. The items were excluded from sale I had a promo code written down on a piece of paper but could not locate it. I called May 28 to use and was told I could not because the order was processed. The items have not been shipped and cushions still have to be made. This order was close to 5,500. I am extremely disappointed and I am hoping this can be resolved. I am planning on purchasing 4 counter stools but I am hesitant. Thanks you kindly.

Order # 391473429259

Promo code- D3GW-ZMQ3-HJ4Q

THE MOST HORRIBLE EXPERIENCE I HAVE EVER HAD! ORDERED $3300 WORTH OF PLANTERS, THE DELIVERY DATE WAS PUSHED BACK 4 TIMES, NO ONE AT CUSTOMER SERVICE WAS ABLE TO HELP ME - TELL ME WHERE THE PLANTERS WERE, WHEN THEY MIGHT BE DELIVERED, WHERE THEY ARE ETC. THEY CLAIM WE CANT RETURN THEM, THAT THEY CAN'T GET IN TOUCH WITH THEIR VENDER MAKING THEM. UNBELIEVABLE HEADACHE. ABSOLUTELY AWFUL EXPERIENCE

I placed an order on 24 May to be shipped to store. 30 minutes later I cancelled in the store. Later I called customer service to confirm cancellation but was told I would be liable for shipping charges when the item was not even on the truck. Today I received an email with order confirmation and tracking. It clearly shows that the item has been ordered but NOT in transit. Please confirm I will not be charged for shipping. Thank you.

I have ordered a bathroom vanity mirror online and never been notified it was back ordered. 3 weeks in and the contractors that have been already paid to install it will leave without having what to install. When ai tried to talk to a customer service I was put on hold and transferred for hours then promised a manager will call me but nobody called. Next day after other hours on the phone I finally got to talk to the rudest manager possible telling me she is the higher authority and there is no one else I can talk to, that there is nothing to be done and that I won’t even receive my money back if I cancel even if other operators told me I would. They also told me they have the mirror in a store but won’t shipp it to me. It was unbelievable.

Pottery Barn trade account.
1)My most recent experience is one of passing the buck and not listening. I returned a set of silverware for a Client because of poor quality in December of 2018. After a dozen phone calls I was promised I could order $400 in alternative merchandise. Heather in customer service emailed to email her new order or call 800 number. After an additional dozen phone calls same results with customer service personnel with attitudes. Especially Greg. Bottom line no one was understanding.

2) So previous order for bedroom set. Two orders of headboard came.Along with dresser and 2 nightstands. Driver showed client Trade invoice on his iPad in discussing double headboard order!
3) Order before that for wall of bookshelves and lower cabinets. Wrong tops sent (3) times and we paid for the first incorrect top change just to get clients office done. Took 5 months to get it right. If the third order wasn't correct our client (of many years) was going to have you return everything! Fortunately 3rd time was a charm. No apology from sales via phone. Very kind delivery guys from Kc were very apologetic. Wasn't their fault customer service couldn't get the order right!

I've been in my own interior design business for 30 years. I have never had a company so consistently have horrible customer service. My business is all about customer service and I have years of repeat business with the same customers and their families.
And my daughter worked for Pottery barn kids in Omaha Nebraska and saw first hand the poor customer service.
I plan on using my last gift cards and never doing business with pottery barn again. Yep, I'm that upset and stubborn. You have burned me and tarnished my customer record with my clients and that cannot to tolerated for the health and longevity of my company.
I hope for your company's sake you get your act together.

I placed my order on February 14. It is now April and I have still not received my order and no one seems to know anything about it. I can be reached at 2019705205

Canceled or didn’t show up for delivery on 3 separate dates after I rearranged my entire schedule based upon Pottery Barn’s representations about dates / times deliveries were arriving. Was told a supervisor would be calling me for the last 3 days - no one called. Hours on phone with customer service trying to reschedule deliveries only to have them canceled. Absolute nightmare of a company to work with. Will never shop here again.

Never experience such a useless customer support team before. The worst in centuries. Lost orders, delayed confirmation, system errors.. on and on.

Ordered two wall lights. Arrived as 2 boxes packed in one larger box. Opened first box, all is well. Opened second box to find foam packing missing, plastic from glass shade removed and wadded up in the box, inspection tag torn into shreds and instructions wadded up in a ball. Clearly this was a return and it was shipped out as new. When I order product, I expect new product not a repackaged return. If this is how Pottery Barn chooses to do business I doubt I will order from them again

I purchased a rug at the Alpharetta Georgia store. The rug was not available so they ordered it online to have it sent to the store. We were moving and the rug was not in yet so I requested that the rug be canceled. I never received the rug and was told I would receive a credit on my credit card as that it the way I paid. A few weeks later I received a gift card for $591. I called the store and told them of the error. They said they hate when the system does that instead of issuing a credit card refund but told me they would have the credit applied to my visa. I have never received a credit card refund and now have called into your customer service line 4 times trying to get my refund. Then today I spoke with “Richard” employee # 704095 who told me the rug was a final sale. I was never told this by anyone before. Not at the time I ordered the rug, not when I called and asked that the credit be applied to my card, never. He said he would not issue a credit on my card because of this. In fact every other time I called the employee told me they would correct the problem. I asked for a manager over Richard and he said there was no one else that could help me. It has been an aweful experience with your customer service and I just ordered another rug from my new local pottery barn that I have not received yet. I would have never ordered this second rug if I would have known all the hassle I was having trying to get this money back on a product that I NEVER received. Please help! I am very disappointed in the service and lack of inconsistent information I have received from your company.

Have been on hold w/ consumer rep for 45 minutes!

Apparently she was unable to investigate my query?

585 288 0636

Horrible Co to do business with.
Ordered chairs, cancelled order within a couple of weeks due to a previous order that Customer service could not resolve in a timely professional manner. Cancelled pottery barn cc. Was
Charged for chairs that I did not receive.Here it is 8 months later and pottery barn is still charging
Me interest on the chairs . My 800+ credit rating ruined . Issue still not resolved.Do not do business with PB. I wish 60 minutes would investigate. Unethical company. Read reviews all over internet. Run from pottery barn. Never open a cc from them.

I should have checked here before purchasing a $3000 couch from Pottery Barn! I dont have anything new to add as it seems that PB is up to the same tricks for all of their customers! Bought a couch, arrived late with no explanation, had to call the phone tree from hell and the couch arrived damaged. Went through multiple customer service reps on the West coast until getting someone on the East coast where I'm located. This order was placed in August and still no satisfaction! The supervisor Courtney Randolph is useless.

I ordered a bar stool on "Black Friday", I was sent the wrong size, then the second one came right size but busted up, then the 3rd came wrong size AGAIN! In the last (3.5) weeks I have spent countless hours on hold (one night 2.5 hrs going through their on hold system 5X that evening!! Every night I was on the phone with PB, Three times a supervisor was suppose to return my call & NEVER did! I was NEVER allowed to speak with a supervisor on any of my calls even after demanding to. I was denied & told I could not as PB runs their business like that-WTH? Then why was I lied to on several occasions that they would call me back? Two times it was a "he said she said" game with the phone person going between me & this "so called secret supervisor, craziest thing repeating my story to the middle man who couldn't repeat the story-talk about pulling your hair out! This is NOT the way to run a business & to be denied for higher help caused you to loose a long time customer. I will spend my hard earned money elsewhere. I was told by multiple phone people @ PB that the person who last helped me was new & didn't know what they were doing, oh so sorry, here let me help you & SAME BS now I have (3) wrong chairs waiting to be picked up & a 4th on it's way! PB was suppose to notify me to the UPS pick-up of the (3) chairs-guess what.... they never did so I missed the pick-up ( I was at work) which caused me another hour on the phone only to hear AGAIN... oh so sorry, let me issue another pick-up slip. This happened to me 2X I still have (3) god damn chairs in my garage weeks later! I have a new car that due to PB's F-UPS these 3 huge boxes in my single car garage leaves my new car out side-SUPER FURIOUS!! My last few calls to PB have been with me screaming/swearing/crying-pure exhaustion dealing with these jerks on the other end. PB suggested I bring them all back to the store or take them down to UPS myself REALLY. is that fair to me & my time. You have already robbed me of countless hours & stress. ..I would need to rent a damn U-HAUL which cost more than the stupid bar stool. I have spent thousands of dollars over the years, no matter how bad I want something it will NOT come from PB! I now have a 4th chair coming (who knows what size) they can cram it up their ass, it is apparent I was not meant to have this bar stool! I have been charged 2X now for the same damn chair, causeing my account to go on over-draft. They did a credit & a charge at the same time; but they said it takes up to 3 days for a credit-thanks so much you guys the lady today could care a less. I have had these chairs for weeks there was no need to credit & charge as I am not suppose to be charged for a replacement. With the over draft of my account this morning I was screaming to cancel the gad damn 4 chair comin -I can't deal with PB anymore. Now looking for 2 credits & (4) chairs to be picked up. Someone was going to credit me 40 big bucks for all my frustration & time REALLY THAT IS A JOKE!! I should charge YOU my hourly pay rate!! Worst customer service ever, PB YOU SUCK!!

Going on three weeks missing half my order and three days hours of waiting on line to no resolve. Even the corporate office has a voice message!

Store clerk promised white glove delivery of two custom made dining chairs. UPS dumped two crushed boxes on my doorstep today and left. I called customer service who did nothing to help. They told me to call the store. The store picked up the boxes because I was not going to be responsible for any damages. They said they needed two days to check out the chairs?! Then, I found out the chairs had to be assembled! I paid over $1,000.00 for two chairs and I have to put them together? I want my money back because I now have no chairs and no trust whatsoever in Pottery Barn.

Let me preface this by saying this is the first time I have ever written an online complaint.

Is there anything less than one star? The worst customer service I have ever experienced. NUMEROUS calls to resolve my issues (notice plural). Endless hours on hold, I was told a supervisor would call me, who never did, I asked to hold for a supervisor, and was put on hold for an hour or more only to be connected with another "Customer Service Agent," or cut off. I was finally told tonight by a Customer Service Agent, that it is impossible to connect you to a supervisor, all they can do is send a message for a supervisor to call you, haha jokes on me.

First, there was a "Rewards" Certificate credit on a purchase made in July, that was just resolved last week, then a furniture delivery which was scheduled for delivery on Sept. 28, 2018. That morning I received a message saying they could not find part of my order so it would not be delivered that day. I called the next day to get an update and was on hold forever. I was told they could not figure out what was going on and they messaged the warehouse to contact me for an update. No word from Pottery Barn, SUPRISE. I called the next week and told them if they could not deliver by that Friday, to cancel the order. Online the order status is "Return in Process or already returned." I called after holding for an hour or more explained the problem, was put on hold and disconnected. I finally, filed a dispute for the purchase on my Pottery Barn Credit Card. Today I received a letter from Pottery Barn Credit Card (Comenity Bank) asking for additional missing information which I already provided over the phone, to process the dispute.

Two days ago I received a call to schedule the delivery?

Shame on you Pottery Barn!!!! I am a single mother of two and have previously loved decorating my home with your beautiful items. I have been a faithful customer until this recent experience where I have been treated so poorly I don’t plan to work with you again.

On August 31st I decided to move forward with the purchase of two Irving Leather Armchairs. According to the website with the Quick Ship option that I chose I would receive the chairs in 2-4 weeks. I bought them on the “Buy More Save More” promotion and as with any new purchase couldn’t wait to get them in my house to see how they looked. Let me preface this by saying that I have LOVED Pottery Barn! Pull up my account, right now, my living room, my kitchen, my home office, and my bedroom are all decorated in Pottery Barn – I have spent tens of thousands on your furniture and always found the quality to be high and worth the price tag. Our relationship has always been positive with the deliveries on-time and friendly service. But my latest experience has been a disaster - the delivery service - horrendous.

My first delivery for these chairs was scheduled to take place on Monday, September 10. I scheduled time off from work in order to be home to meet the delivery. On Saturday the 8th (on the weekend when it’s too late to change your Monday work schedule) I received a phone call from the Pottery Barn delivery service that my delivery was postponed because the chairs didn’t get shipped up from North Carolina. I was disappointed having already scheduled my time off from work but understand things happen.

My delivery was rescheduled for Saturday, September 15th. My daughter had a soccer game, so my timing for the delivery window was tight but I had a kind neighbor next door who was willing to help and be at the house. When I called to find out when they would arrive they told me they had already been there and that they took pictures of my house. I asked why they didn’t call me and was told that they had phoned me. I NEVER received any call. Again, I asked what number they called and they gave me the correct cell number but my phone NEVER received any call from PB or their delivery company.

My delivery was then rescheduled for Wednesday, September 19, between 1:00 and 3:00 pm. I took the afternoon off from work to ensure that there was no miscommunication. I was so excited to get the chairs and see how they looked in the house. At 3:00 after not hearing anything from Pottery Barn, I called the delivery company to inquire about the delay and I was told that they had been forced to cancel my delivery because trailer with the chairs coming up from the south had been delayed. My response: that can’t be correct because the chairs were allegedly here this past Saturday. The woman on the phone told me that they had sent me an email and called me to tell me about the delay. I NEVER received any sort of communication!!!! I told the service representative that I hadn’t received anything from Pottery Barn and she told me I needed to look in my junk email and that something must be wrong with my phone. (There was nothing in my Inbox – junk or otherwise and my phone is working perfectly). I have received all my other emails regarding Pottery Barn and deliveries with no issues.

The woman on the phone offered to reschedule this delivery yet again for two weeks from now telling me that they were still within their 4-week delivery deadline, so I had no reason to complain. When I mentioned that I have now taken two afternoons off from work to be home for the delivery and I would now be forced to take more time off from work she could have cared less.

Sorry Pottery Barn but this is disrespectful and unacceptable and terrible customer service. Buying new furniture should be a positive, exciting experience. However, somehow in this process, you have made it frustrating, stressful, and I have now lost a full work day waiting for items that were never coming. There has been poor communication and honestly, when I finally get someone on the line, they could care less about my customer satisfaction.

I notice that Ralph Lauren has leather chairs that are just as nice and according to their website can be delivered in a timely fashion. This situation with Pottery Barn has been wrought with horrible communication and disrespectful employees and not something that I will be coming back to experience again. I don’t need to be treated poorly and lose money by missing work when I am paying over $1,800., for a chair and ironically $229 is for the shipping which has been the point of contention.

I went through all of my records and know unequivocally that I never received any notification either in email or phone (as I was told I should have by this unhelpful customer service woman). I was left to wait for a delivery that was never coming. I took time off from work to be home TWICE and never had the courtesy of being told that I wouldn’t be getting a delivery. If I treated my clients the way I have been treated by Pottery Barn and their delivery company I would be broke. To be so cavalier with a customer and treat them so poorly is a headscratcher and bad business. For future purchases, I am definitely going to look elsewhere and advise my friends to do the same.

- Tiffany Eddy

My complaint is about a product and a customer service as well. I have purchased a PB Comfort Square Armchair Sleeper a little over two months ago. I had my son sleeping on it for 3 weeks in June. On July 3 I flipped the mattress over to only find out it's all molded, the cover, the mattress and the base. I called customer service right away and sent them a few pictures of my discovery. I requested a removal of this whole Armchair Sleeper. Haven't heard from PB since. I keep calling their customer service that takes up to 30 min wait time. Then I get told the supervisor will be calling me back in the next 24 to 72 hrs. What is with PB customer service? How hard is it for a supervisor to call back and schedule a pick up? Not only do they sell toxic Chinese made components, but they also do not provide any help when they have to. I say improve your customer service before you go out of business.

I have spent hours on the telephone with your company returning a coat rack. UPS picked it up at my house the day after your representative called to say you were picking it up. Now you say you don’t have and want me to pay for it.

I have purchased thousands of dollars of furniture from PB, all of which I paid for promptly. I don’t need to steal your ugly coat rack. And that is what you are accusing me of and I am furious.

I will never shop with you again, no matter how badly I want or need it. I will share on every social media I can find that if you return something to PB, you should jump on the UPS truck and ride to PB to be sure it gets there. Or be prepared to be accused of thievery.

This is the most time consuming, insulting, disgusting customer service I have ever heard of. I am going to pay for something I do not have or want to keep you from comprising my excellent credit rating. That is blackmail in my eyes.

Olivia Flanagan.
P.S. your automated telephone systems does an excellent job of keeping your customers from easily speaking to a human. Now I know why.

I have been a loyal Pottery Barn customer for 15+ years. I have purchased thousands of dollars of furniture and bedding from PB. I wanted to let you know about the WORST customer service I have ever received from a retail brand.

I ordered the Chatham Outdoor sectional – Order number 081287554152. This morning they delivered the sectional WITHOUT the cushion set The cushion set is sitting in the warehouse and could have been delivered with my sectional. However, they told me the truck was full so I had to wait to receive the cushions until 6/27.

I have my sons’ graduation party tomorrow night and have no cushions to place on my furniture. I will be sure to tell every person that asks about the poor customer service experience I have experienced with Pottery Barn.

When I was talking to the service rep from PB she said that this was my fault as I should not have scheduled the party – and that PB was not at fault. Please feel free to pull the call and listen to it. It was the worst example of customer service I have experienced in my 50 years.

I know PB has deliveries on Saturday and the cushions COULD be delivered tomorrow (or overnighted). But the customer service reps said that they could not make that happen.

Therefore, I will continue to spread the word about the service I have received on Twitter, Facebook and Instagram.

Lisa Wittenberg
404-218-2415

To whom it may concern, 

Earlier today I visited the Pottery Barn in your Danbury CT location ready to purchase the Banks Dining Room Table (link at bottom of email).

I walked in with my husband and my 2 children waiting for someone to assist me. After about which seemed longer than 20 minutes of associates passing me and not awknoledging me, I walked up to the register to ask for help and the associate said "I'll be right with you".

Another 10 minutes go by of no one helping me, meanwhile my two kids are playing with their own stuffed animals not even touching anything in the store just minding their own business. I was SHOCKED to see an associate at checkout eye me across the room and told me to shush my kids waving her hands up and down RUDLEY and extremely unprofessional. 

All I came in to do was ready and willing to purchase this table and be in and out. I'm extremely appalled and in disbelief that no one offered to help me and literally scolded me kids.

I have been a loyal customer to pottery barn since I started a family and this experience in this location has greatly altered my view of the brand. I want to have someone aware of this incident as it is unacceptable.

Regards,

Victoria 

Banks Extending Pedestal Dining Table, Grey Wash

https://www.potterybarn.com/m/products/banks-pedestal-table/?pkey=e%7Cba...

Used the online Pottery Barn and ordered a light scone. At the delivery page, it listed one page delivery and stated it would be delivered the next day if ordered by 6 p.m. I then received an email indicating it would take 2 days to receive the item. When I contacted customer service I was informed there was not next day delivery available and only two day delivery. If I selected and paid for next day, I expected to receive next day. Pottery Barn is engaging in deceptive practices on their intent site. Here is information from webpage:

Shipping Method, View Shipping and Processing Charges - Standard, Next Day (+$17.50)

- Orders placed before 6pm PT Monday–Friday will arrive next business day.
- Orders placed from 6pm PT on Friday–Sunday will arrive on Tues.
- Gift card orders placed before 9am PT Monday–Friday will arrive next business day.
- Monogrammed items take additional days.

Ordered furniture online. Delivery email sent. On hold 28 minutes to set up delivery date. No luck. Called Pottery Barn customer service and got date. Date cancelled and rescheduled by email date and time to be delivered. Received email confirm of date and time. No delivery at appointed time. Customer service said delivery was cancelled. No one notified me. Now, customer service trying to figure out what is going on.

I ordered a headboard with BP in the Pottery Barn store. The delivery date was set for a month later. I had to call and change the shipment address and that changed the date of delivery. On the new delivery date the dispatch sent the truck to the wrong address. When the doorman called, I spoke to the driver who was beyond clueless and then customer service called to say that they messed up and did not give dispatch the correct address. They offered me any day I wanted for a new delivery date so I picked the following Tuesday. On that date, the truck never arrived and I never received a phone call (despite the fact that I confirmed it with them the day before). It was not until I called them that they admitted that the headboard was never put on the manifest for delivery. I asked to speak to a supervisor and they put me on hold for 10 minutes only to return and say that the supervisor was going to a meeting (I guess there is only one) and would have to call me back. That was over an hour ago and still no call back. Their customer service is terrible. Very disappointed in Pottery Barn's customer service.