Contact Red Roof Inn Corporate

Stayed at red roof inn harris burg north Harrisburg pa dirty room garbage in hallway smelled bad told manager still there when I left. Tv did not work first night stay here twice a. Year for last two years never a problem now terrible 238 for two nights will not rebook 4079248839

The first room we got the air didn't work the filter to the air was extremely caked with lint or dust or whaterever so we switched rooms and the shower would not drain in the 2nd room and so my wife took her small screwdriver and put down the drain to see if it was clogged and u would not believe all the hair and other nasty stuff she pulled out it was extremely disgusting we both were trying to hold back from vomiting that's how nasty it was I have pics and a video of it

I stayed at the Red Roof Inn in Lexington on Haggard Lane about a week. It was Thursday July 12, a lady named Kim came to my room and said I need to pay for my room. I said okay so after she left it started raining and thundering i called the front desk to see how much I owed she said you have to check out by noon tomorrow I guess there was a special event I did't know about, I thought about it and thought I need to find a hotel where I can stay longer she came back to my door and said I am giving you 10 min I said I am putting things in my car now she came back and said Im giving you 5 min and Im calling the police She called the police,. I paid 500.00 for a week here and they are treating me like a criminal. If I knew there was a special event and the rates would go up I would have known way before I wouldnt have stayed and would have been packed already. I am 62 years old and was going as fast as i could go.They were sitting on the steps watching me. I never felt so uncomfortable. She said you will not be able to come back to Red Roof again.The police came. She just kept coming in there She made me loose my patience. I have stayed at Red Roof for years I am a redi card member I have never got a complaint I never complained I couldnt believe how this lady Kim was acting. When i got away from the property I called Wendy and told her about this lady Kim I mean she yelled at me you would have thought I was a criminal and the other guests that stayed there too. I told Wendy I wanted a refund. I paid 500.00 for a week ( I think I was over charged ) and was treated and yelled at like that .also the police was called on me while I was getting my things out.I do want a refund I will not return to the property I dont know if this women Has a medical condition (dimentia) but i don't deserved to be yelled and harrassed just because of a late check out there are a lot of worse things than that. Sincerely Sharon Brickey aka Lewis tel 859-475-2331

I recently stayed at the red roof inn's Hometowne Suites in Springfield Oregon. I stayed there for a long extended stay and was continuously shocked by the poor management and frankly illegal activity I witnessed. I believe the victimized us and others in a variety of unprofessional, unethical and in some cases illegal ways.
I have worked as a banquet captain for an industry leading hotel chain in the recent past so I have some insider understanding of the day to day.
My phone never worked. I inquired politely on no less than 15 occasions . And was consistently treated rudely and unprofessionally . It was then suggested by the manager there that I should write a glowing review for her on yelp and things would get fixed faster. I was desperate to resolve the phone issue along with some other inconveniences so I got on yelp and lied like a rug. I feel terrible about that. Unfortunately it did not resolve any issue. It was about this time that several other unethical practices were being practiced by workers and management alike. Thing she like allowing shady characters to stay free in rooms from after dark to before dawn. The manager Angel is rude and demeaning and has almost zero customer service skills. As a cherry on the top she cheated me out of my $50 deposit the day I left. She lied and cheated me out of my deposit. I am filing a complaint with the better buisiness borough as well as alerting the Springfield police about what is happening with drug distribution and prostion. I have never been treated so badly in a customer service environment and am considering getting legal council regarding the money I was cheated. I would hope that you would find a way to make it right but this is happening right under your noses so I'm not too hopeful.
Sincerely
Jacob Pruzynski

We were told we had 6500 points for free room. Never receiving 7000 points promised if stay two nights from June until end of summer which we did 6/3 and 6/12. We were choosing to use free night on 6/13 (stuck in Laredo another day-love it here-work brings us) and couldn’t use it. We ended up paying. Not cool. Very upset. Front desk couldn’t help but really tried and we were told to contact you. Please correct this. Our work has agreement with RR and we enjoy our stay here. Please get back with me. Thank you.

Talk about nasty.

Door to room needed painting.
Floor was unswept. Noticed it in daytime when we opened the door and saw all the dust on the floor.
Only one chair in the room.
No personal safe.
No folding luggage stand.
No clock radio (or Gideon Bible and area directory)
No iron.
No ironing board.
No Kleenix.
No plug for sink.
No plug for bathtub.
Wall molding coming off.
Toilet was not clean. Urine on bowl from previous occupant.
Toilet paper left unflushed by previous occupant.
Bathroom door needs painting.
No breakfast.
No lids for coffee cups.
Coffee was colored water.
No ice bucket
No ice..
Handrailing on second floor needs repair.
Walkwak is dirty.

Do you have standards? The only good thing is that we didn't get bedbugs.

Checked in Friday the seventh of June no tv the whole time I stayed. The hotel workers were hostel whenever I needed help. For example the manager threw the remote at us after they said it was fixed. We had multiple issues with the tv and had a woman come in the morning to try fix the tv while I was on the phone with one of your people in corporate. She was being rude and throwing an attitude. Was stating that we can not do anything and the woman from corporate heard the whole conversation. After the woman came into the room she realized corporate was on the phone and changed her attitude. There are people drinking, blasting music and singing at the top of their lungs next door. We were told to call the front desk if they are too loud and we did. The response was “no one else is complaining”. However it is almost 12 am and still the people next door are being obnoxiously loud. One of the workers at the hotel mentioned that this particular room has had problems with the tv since 3 days ago which was before we checked in. They would not move our room due to the circumstances we were under. The worker who mentioned this room having tv issues stated that there were only two rooms available and stated that he can not move our room. I honestly do not think this kind of treatment is Acceptable and refuse to stay at another red roof due to this kind of treatment. Due to the treatment I received, I feel I was discriminated against, also feel violated. There are 8 people sitting outside of the room next to ours and still are playing loud music while drinking.

Your Colorado Springs location has become an EYE SORE to our community. It's infested with drug addict, broken down cars, homeless people. The grass is never cut, trashy parking lot. Why are you all allowing this property to disgrace our neighborhood. It's unsafe for our children to play in the Park on afternoon circle. Please take care of your BUSINESS MESS ASAP! I WILL TAKE A PICTURE OF THIS MESS TOMORROW.

This place was like watts ghetto. To include loud ass people ,yelling being loud at all times if the night and morning and passing drugs from one end of this shit hole to the other. A body was taken by coroner wagon and scene covered with cops,in room next to mine. This is at red roof inn St Charles mo off zumbehl Rd. Additionally when I went to office to extend my stay , when I went to OFFICE door people blowing weed right there . With out care. Then I go inside there were people not in uniform so I assume the one in uniform was only one that should be hanging in the office. While. Waiting one of these people obviously stoned and holding a plate of ribs was directky in back of. Me. I was pissed this dude was close and invading g my space, I asked am I I. Your way or something he nodded no and kept eating then ,my back turned again people were laughing and trying to intimidate . I'm a desert Storm vet and disabled and I will spread the word believe me on this trap house . Also they are dam lucky I didn't throw thier asses out windows. , LITTLE HINT OK? WHEN TRAVELERS COME THEY WANT A DECENT PLACE TO REST,WITHOUT NOISE ,DRUGS AND BULLSHIT THIS IS WHY ,YOU RED ROOF HERE HAS PITIFUL TWO STAR RATING

First I have broken glass under my bed and the water is not hot Luke warm is not hot and when I called they said at front desk give it 10 to 15 minutes I let it run and I only got Luke warm if I pay for hotel I should have hot water in 30 seconds not wait 10 15 minutes for it to get Luke warm and I don't need broken glass under my bed that's a real law suit if I got cut I'm at redroof inn in Jackson Mississippi on high street room 208 may 24 2019

I wouldn't even give this place a 1, they let my dog got out of the room Friday night when we stripped out for dinner then I ask why they done it and they just laughed at you .They let people smoke pot outside their doors out was coming into our room we do not smoke there was a used condom outside our door on the ground. We asked for extra towels and they would not let us have even one extra towel the staff is rude the smoke pot cleaning room they were laughing at is has were packing to go home I hope this goes down and closes off this how they are going to year people this place is so shaddy theirs alot that goes on at this hotel. They told me my dog opened the door of the room that's crazy when we asked to see the video of our dog getting let out they would not let us see it....The police were called and they would not let them see the video either. Redroof inn Arlington Tx Watson road

I would habe rated it higher except for the way we were treated by staff the manager Linda Stykes and her front desk emoliyee who butted in during.our discussion. Karen was very disrespectful toward me and my friend. We have stayed several nights with Red Roof Inn on meridian inn oklahoma City. I am trying to find a pllace to rent more permantly meanwhile I am forced to stay at motel / hotels. I really lime Red Roof Inn except for the manager Karen Stykes I realize she has lomg term employment at this location but I have to say this lady needs to educate heraelf on how customer service works because I am 57 yrs old and out of all the many motels I have stayed I have never ever been treated in such a manner as I was at this location by Ms Stykes she is hateful rude all for reasons I woke after checkout houra because I work nights she was threatening to have the police come force us out i heard her. Say this on the housekeepers walkie talkie . when my frie s went to oay after paying cash for several nights Ms Stykes decided we needed to oay 40 dollar cash with rent so my friend came to room stating this i gave her a 100 dollar bill and before she got the room paid the clerk at the frint desk spoke up saying my friend wasnt the registered customer for the room si Karen said then you need to just leave since she didnt have an id . I have not ever heard if anyone denying someone to pay fir someines room whether or not they are the name on the roo. It doeany mattwr who pays it it i ly matters they not be ginmven a room key once paid but to oay aline is crazy obsurd why they did not let her make my payment for me and then to kick us out for this reason is unheard of and I reaent her behaviour she is a manager she may treat her staff like this but she has no right to treat me or my friend in this mamner whatsoever we have caused her no priblems no one i always have cleaned my room Uoon my departure . She crossed the line behaving in the manmer in which she did bottomline kicking usnout for no good solid reason more less threatening calling the police on us it was unreal . She is a employed by you therwfore. She should represent herself with more Care in customer service. Vs giving your company a bad name and I am one of those people because her behaviour was poorer then poor just so uncalled for and extremely unprofessional ! Prior to leaving from our room she was talking on the walkie talkie. again while we were trying to get all of our things packed and put in my car to the housekeeper saying are they out of the room and in there car gone yet? It was the worst experience ever treating us like hardened criminals she is so out of line. She needs reprimanded and. or major training how to treat customers especially those that do not deaerve to be treated so very poorly! I am going to write a honest review as well as my friend . I am so very upset and unhappy over this unnecessary mistreatment by management! Thank you for your time and would appreciate something be done with her horrible managing skills in customer service. Please advise me of any thoughts by you Red roof inn! Thanks again!
Regrets,
Lana Tite

Carpet needs shampooed feet were black after walking on carpet floor was sticky had to were shoes when walking in room. Lafayette la please fix laundry room. Priced right. For night but uncleaned room office door stays locked have to call to get service

We stayed in Maryland Heights, MO. Sunday 4-28 thru Wednesday May 1st. We had difficulty with our room key card - EVERY DAY! ! It had to be re-set every time we went out. The woman (day shift) was VERY RUDE when we went to the lobby to get it fixed. When I checked out on Wednesday - she wouldn't even speak to me. I find this very inappropriate! ! !

Bed bug : During stay on 26th April 2019, my son got bitten multiple time by bed bug. When contacted hotel staff they refused to share manager or management's contact details. When contacted corporate office they closed my complaint immediately stating Las Vegas location is franchise owned so only local staff could help. Contacted franchise director and she too refused to help stating they can;t do anything except to offer one free night stay. I wish their family suffers the same...

I am writing this complaint as I want it documented in the event something happens to my wife, dogs or me. I chose Red roof inn in Jacksonville FL. Orange Park, as it is the only hotel in the area that at the time would accommodate my two dogs. This hotel is infested with drug dealers, prostitution and drug addicts. They are constantly arresting someone for selling drugs on the premises. The dealers live in the hotel. Why anyone has not done anything about this is unacceptable. The living environment is dangerous and unsafe. The house keeping is unprofessional they wear no shoes when cleaning rooms in which they do a poor job of that. As the rooms are not thoroughly clean. I will not recommend this facility to anyone. My wife with 30 years of military service and still serving in the military, took this hotel off the list with her command for military soldiers to stay at. (It was deemed unsafe) I have traveled all over the US after retiring from 27 years of military service. I would like to say I have never stayed nor seen an establishment of such poor and unsafe practices. I strongly recommend before a lawsuit is rendered that a team is dispatched, without announcing themselves and observe the day to day occurrences of this establishment. Thank You. Unanimous

The dresser top in the room was not clean. There were white particles which looked like drugs to me left behind. There was a party going on over my head until 3:30 am! The bathroom was not clean. The guy at the front desk appeared to hate his job. It was an uncomfortable experience altogether. The woman who checked us out didn't ask if we enjoyed our stay, and appeared to care less.

When I called hometowne Studios in Independence mlssouri Kelly the manager answered and I asked her if she could match a competiters price she said yes if it could be verified. One of her employees said something differant and then she said we dont want to rent to you ... Goodby and hung up the phone.

1) Dead big in between the sheets.
2) sheets never change from the previous people.. Thank god there two beds.

3) pillow smells like ladies perfume on one .
4) Floors never washed coffee spilled on floors.
5) toilet seat broken . Walls in the whole place filthy especially bathroom .

I stayed at Red Roof Inn the 15th of February to the 24th of February loureda's management call the police any dick at me I have been fighting a lot of medical problems just had surgery 38 operation one in Cleveland 37 in Minnesota Rochester Mayo Clinic I had all the life-support in there and a lot of my things and I paid $550 I didn't even get a chance to get my stuff out of there cuz she called the police she only gave me 30 minutes to get out I mean they said they did they have a right to keep your personal belongings but long has R I ended up in the hospital that same day the 24th St Luke Hospital with pneumonia keep in mind and had 38 operations I'm disappointed in the system until you guys three times to customer care service everybody keep saying always contact 48 Hours you know how many $40 is going to take to complete this one hear this 12th of March and no one contacted me yeah I'm staying at the Quality Inn now I'm paying $80 a month and you guys was cheaper just service suck that particular Brent 1570 South Reynolds Road Maumee Ohio Lori the manager she's a liar and she's undercover type of person that I really don't like to use this name that title but she profiled me and all I did was pay I did not appreciate how they stoled everything from me she have told you a bunch of lies and yes I put it out there in social media I told her not to play with me that my life is precious but I wanted my things back all my stuff was stolen from her just don't like about 3/4 of the stuff but the important stuff like a diamond mean a stereo we won't talk about my perishable food I can sell Coca-Cola to earpieces that goes in my cell phone and a lot of other things DVDs as well clothing to as she told everybody that I had a little attitude no I had a attitude about the poor treatment that I got the unprofessionals I'll ask her if she let me to get the mail to come to that address which had my other credit card at which they did get and I did read pick up from that address but when I get all my stuff out of there I thought that I had it all nope housekeeping's do whoever packed it up took what they want and left me what was left I want my money back I want did they use at least 600 if not more my stereo and everything they stole it out of there I gave a list to the guests services Tony is one of them bob is another lady that works for you at customer service Lori the manager is a liar I put it out there in social media cuz I ain't got none of my money back or my stuff back I want with belong to me it is sad the jackass unprofessional managers that work for your company they said that they can do it because they said they would private on I said well you shouldn't have had Red Roof name connected to it cuz I'm telling contact number is 507 602-0232 I'm staying at the Quality Inn in Toledo Ohio will 115 said this sucks the treatment that I gave me from that particular Branch they only did time and I want my money or my things is bad this time I know you can't come up with the things so give me some money and do please don't tell me peanuts thank you in advance looking forward to resolving this issue so I can continue to travel the world like I do and use your services again but not at that particular branch I like my lesson

my husband,daughter and myself come to San Antonio for the weekend of march 1, 2019 through March 3. we booked the hotel for three days and two nights at 6880 Northwest Loop 410.
I have a couple of different complaints about this establishment. The first one being that the elevator did not work properly. After we checked in we went to get into the elevator to go to our room on the second floor the door would close but it never would go anywhere after 4 temps of trying to get to our hotel by elevator a man came over and told us that after the door closes on the inside you have to help it finish closing and then it would take you up to the next floor. The second one is my daughter dropped her toy and it went under the bed I got down on the floor to get her toy from under the bed and discovered that there was a dirty bloody pad left under the bed. The second thing that I noticed the sink to wash your hands had hair all in the sink that was not properly wiped out or washed away. Third the toilet would not flush. So I called down and told them what was going on that the toilet was not working and they gave us another room we moved to room 312. After getting to this room we could put them to unload our drinks and some food to put in the refrigerator there was food left over from the previous guest in the refrigerator. We also found used shampoo and conditioner bottle in the drawers along with dirty use Q-tips. The people that cleaned these two rooms did not do a very good job in my opinion. On our second day after we had been on our sight seeing your we came back to our room to find the maid did not clean our room nor make the bed. Just put fresh towels by the sink. Trash cans still full and bed not made. Of all the times staying at Red Roof Inn this was the worse. I took a few pics of the first room. I did not do this with the 2nd room. Wish I would of to show proof.

I made a reservation through Booking.com and arrived with a front desk manager informing me that I had no reservation. Then she asked what company did I use, I told her Booking.com and she snickered. I found nothing funny when it was a snow storm, I had a crying infant and traveled from New York. I then got a mysterious letter via email from Red Roof accepting full responsibility for the cancellation, then, the front desk manager claimed the Booking.com sent a cancellation list with my name on it twice. Also stating that "Booking does this all the time." I was highly upset and asked if she could accommodate us since it was a storm and I had an infant -she said she will see what can do. In all, we were accommodated but this was abhorrent circumstances with different pointing the blame away from themselves.
Furthermore, the room was hardly appealing, as I could hear the guests next door in the bathroom and sleeping through a connecting door when I requested specifically a suite to accommodate 2 adults and an infant. The room was never serviced after three days/nights. The doors on the side of the building do not work with a key. There were many stragglers hanging around harassing guests. The breakfast on neither days were tended to. It was a struggle to get clean towels/cloths. I was placed by a meeting room that had a ceiling leak near an exit door at the end if the first floor hall with an infant in the freezing cold. Just HORRIBLE! This is the first and last experience I will have with Red Roof and Booking.com

The red roof on the 47 in Rio grande nj the dumpst is not fenced in looks like shit ilve rght acoss the Street the fence is knocked down stuff all ove The. Place not write can someone have a talk with them thanks,

Red Roof Inns/Six Flags Atlanta Georgia/ November 30th 2018 / The condition of the Inn
The Red Roof Inn Six Flags in Atlanta Georgia has boarded up windows, debris everywhere outside including discarded mattresses and broken furniture . We honestly thought it was closed and we should be at a different one- one that had been built in its place. When we saw someone come out. we went inside to inquire. To our amazement we were in the right place. The inside smells foul ( some perfume spray to mask odors) and it is dark and gloomy. Asked to see our room which was the worst. One bed in a two bedroom room so half of the room was literally bare. There were two pieces of furniture, a bureau and a piece which would have held a refrigerator if one had been there. The furniture was peeling its top layer. The linoleum on floor cracked and dirty. There were no chairs or table. Would/could not stay. Got this awful feeling that it wasn't safe to be there . Just wanted to leave. Think the desk knew this was no place for us. We always encourage dog friends to use Red Roofs, always happy but not this time. Wonder what kind of quality control you have. Someone in your organization needs to see this place. I think you would be embarrassed to have this one in your chain. It is in your Red Roof book which lists all the wonderful amenities one gets at your Inns. Trust me- not this one. This is not so much a complaint as providing your company with much needed info. I have never been afraid to book at your Red Roof Inns based on what we always received in the past. Now I am slightly more leery as this was a real shock when we pulled up to this one. I must say that the staff were polite if not embarrassed. They let us cancel without a penalty. Thank you your time.
Deborah Stewart account 6004135854 dstewart1@xplornet.ca

Red Roof Inns/Six Flags Atlanta Georgia/ November 30th 2018 / The condition of the Inn
The Red Roof Inn Six Flags in Atlanta Georgia has boarded up windows, debris everywhere outside including discarded mattresses and broken furniture . We honestly thought it was closed and we should be at a different one- one that had been built in its place. When we saw someone come out. we went inside to inquire. To our amazement we were in the right place. The inside smells foul ( some perfume spray to mask odors) and it is dark and gloomy. Asked to see our room which was the worst. One bed in a two bedroom room so half of the room was literally bare. There were two pieces of furniture, a bureau and a piece which would have held a refrigerator if one had been there. The furniture was peeling its top layer. The linoleum on floor cracked and dirty. There were no chairs or table. Would/could not stay. Got this awful feeling that it wasn't safe to be there . Just wanted to leave. Think the desk knew this was no place for us. We always encourage dog friends to use Red Roofs, always happy but not this time. Wonder what kind of quality control you have. Someone in your organization needs to see this place. I think you would be embarrassed to have this one in your chain. It is in your Red Roof book which lists all the wonderful amenities one gets at your Inns. Trust me- not this one. This is not so much a complaint as providing your company with much needed info. I have never been afraid to book at your Red Roof Inns based on what we always received in the past. Now I am slightly more leery as this was a real shock when we pulled up to this one. I must say that the staff were polite if not embarrassed. They let us cancel without a penalty. Thank you your time.
Deborah Stewart account 6004135854 dstewart1@xplornet.ca

Checked in found a marijuana joint in the bathroom. Enough said

Hello
I checked into your Lanham Maryland location my confirmation number was 132-689494 check in date was 10/25/2018 staying a total of 16 nights I had two rooms Kendra Ellis and Sharon Ellis. Rooms 105 and 107. Each room was a total of $1406.88 each. In room 105 the smoke detector was not in the room the phone in the room did not work and the water in the shower came out extremely hot I reported this to the front desk and nothing was ever done. On Sunday 11/04 I was woken by 2 mice running around in the room the staff at the front desk at 6:15am did not assist me he said he would come to my room and never showed up I had to wait till another staff member arrived to work to try and assist me. Around 8:30am -9:00am Manager Chris arrived on site and provided me a mouse trap I don't feel that this is my job to catch the mouse but again this is what happen. By this time the mice has been on my childs bed because it was mouse dropping on each bed and on food that was on the counter in a box. Chris moved me into another room room 106. Tuesday 11/06/2018 evening it was another mouse in the new room I was moved to another room 329 that night and did not take any items with me nothing and it was mice in that room as well. I spoke to other people that stayed on the property and they was dealing with the mice. I have stayed in Red Roof Inn before and never had this problem. I have pictures of the droppings if need be. They don't do a good job cleaning the rooms never can get clean towels or toilet paper after all this has happen the manager asked me if I knew of anyone looking to clean rooms at this location on the weekends. I was only comp one night this was a very big inconvenience for myself and my family I had to up and find another location to move my family to while we was waiting on our home to be ready.

This all started the end of Aug 2018. The pet policy is a lie they manipulate the whole policy to turn away guests and keep their money. My brother who is disabled and has service dogs one for his seizure alert dog and a barrier dog. As well as we had a pet they were made full aware of this but then denied it. I was at work my brother calls me hysterical and distraught the owner of the franchise in South Tulsa in Oklahoma. I guess he came up brother while her was taking a service/barrier dog to go the the restroom. He began screaming at him saying we are pulling a fast one and that our maid has to service your room RIGHT NOW. My brother in tears lets them into the room as requested and the wife of the owner goes into the room and starts talking to her husband in whatever language they speak. She comes out of the room says GROSS in English. The maids who cleaned or room 2 days earlier said there was nothing wrong with our room because we mop and sweep our own room and that she always over reacts. Then the husband owner comers over to brother yelling at him again waving his hands and his barrier animal started to do the flight task to try and get my brother away from him. Then yells at my brother again to put the service animal in the car. My brother does so and then continues to beat down my brother verbally then tells him we have to be out tomorrow morning. For lying, uncontrollable animal and not checking out by 11. They also made another clerical error in the beginning I said I needed to be paid up until the morning of Tuesday well the did it to Monday.

I since then have reported this to RedRoof in guest relations and there never has been any resolution. I am now currently in the process of submitting a review to every where i can. Also submitting a BBB Claim.

During my travel from Baltimore, MD to Freehold, NJ, I stopped to visit my Mom, because it was en route to the motel. Approximately, 10:30 PM, I received an e-mail message from the front desk at Red Roof Inn (RR) that my confirmed room had been cancelled. I called the front desk to check on the problem. The attendant told me that my room had been cancelled and they had no more room. I gave my confirmation number and asked him to look at the RR message from Booking.com that to give your credit card information when you get to the motel. I told home my phone information was posted in my confirmation, aren't you supposed to check with the customer before cancelling the room? I told him that I drove from Baltimore, MD to Freehold, NJ, I'm tired and I need my room. I had to give him my credit card # over the phone. He said no problem, you will have the room you requested when you get here. That statement was not completely true. I had requested a room on the first floor because my friend and I are disabled and it's easy access to the parking lot to walk my pet. I had the last room on the second floor Room 225. There were no table and chairs. One wash cloth and 2 face towels. Plenty of coffee and no coffee pot. No fire exit diagram, state approved documentation, hours of operation, and safety lock on the door. The phone was disconnected. No carpet on the floor. The room was not ready for service. I have stayed at many RRs, but I have never had a bad service experience like the one I had on this trip. Photographs (images) are available on demand. Thanks for your time and consideration in handling this matter. Respectfully, Rodney C. Howard

The Red Roof Inn located in Kingsland, Georgia, as portrayed on the Internet is not and was not a true representation of the condition of that motel's accommodations. False advertisement is the basis of my complaint. The motel's rooms had an overpowering smell of black mold and black mold was in fact present in the room. The plumbing (the toilet specifically) was broken. The carpeting was wet and a dehumidifier was running in the room in an attempt to reduce the humidity. "All New Mattresses" was being advertised, suggestive of a bedbug problem. .Had I known the motel was in such putrid disarray, a reservation certainly would not have been made. These rooms were booked for a wedding party. I was the only party to book through Reservations.com All other parties booked this motel through the motel directly and all others were successful in canceling their respective reservations with full refunds. Because of my use of a third-party I was advised that I would need to cancel my reservation through Reservations.com Thus the following issues have arisen as a result of Reservations.com non-cancellation policy and I have written the following email to Reservations.com Customer Service Department after having been advised that a full refund would be made, to-wit:

Dear Mira
Customer Service Department Reservations.com:

It was my understanding in speaking with your representative Monday afternoon, 06/25/18, that a full refund of the amount charged for a room not fit for occupation at the Red Roof Inn in Kingsland, Georgia, would be made. As is apparently your practice, I have once again been mislead. I have a witness who is willing to sign an Affidavit attesting to the fact that your representative advised me that a full refund would be made within 7 to 10 days. Now this communication!!

Furthermore, I have witnesses who are willing to sign Affidavits attesting to the condition of their rooms at the time of check-in at the Red Roof Inn in Kingsland, Georgia, on Monday, June 25, 2018. The advertisement portrayed at Reservations.com was not a true representation of the motel's actual environment.

Be advised that unless a full refund of the amount paid by me to you for accommodations that, as it turns out were grossly putrid, within the time your representative specified, I will be contacting not only my attorney, but the Camden County Health Department, Camden County Environmental Health Department, Health Department for the State of Georgia, Environmental Health Department for the State of Georgia, Georgia Better Business Bureau, and the Marine Headquarters in Kings Bay, Georgia, and advising them of the condition of the motel located at 1363 Highway 40 East, Kingsland, Georgia.

While I understand that you are a third-party provider, you have a duty to provide honest information to the public-at-large. You failed in this duty. I sincerely believe a full refund is in the best interest of everyone involved.

By copy of this correspondence I am filing a complaint with the corporate office of the Red Roof Inn.

You have my contact information.

Sincerely,

Janie S. Patten

Hello,To whom. It may concern,this would be the second time I am month that I have stayed at the red roof inn,well the first one,was a Sunday afternoon and she told me she didn't take cash on weekends,I always book my reservation through Priceline or one of the other discount things,I always do the pay when you get there because,we travel for work and we don't have the money on our debt card,till we get to our destination,so we pay on cash when we arrive,so my complaint is for Sunday March 18th,in Augusta GA, so she told me that I had to pay cash and I couldn't find a place to add money to my prepaid debit card,so we went next door,I then email y'all a few times that day, And never got a response, which is not very professional,I have stayed at red roof inn,many times because I like them, however I'm starting to not like it and that means you will loose business because I will give bad review,and today I wanted to use the safe but it was locked and I couldn't get into it,and why are we being charged 1:50 to use the safe that's crazy,or no fridge or microwave without paying extra,now that is a little much, so my point is you need to respond to customer complaints because I like y'all hotels,I even had one those rewards card ,I would like to have an apology for inconvenience or comp my best room, because we are going to be going to Atlanta soon and we'll I'm going to need a place to stay,I'm sorry for complaing but we spend alot of money at hotels,but because your doesn't have a fridge or microwave I will stay somewhere else, thanks please respond

I stayed at the red roof inn in Florence KY and it was under construction. First off my room door was hard to even get open due to the carpet blocking it. They put me next to the vending machines to witch every time someone opened the door which was all night it made this awful screeching sound. I got very little rest and the construction crew began bright and early at like 6 am. It was an awful stay.

Terrible place. Dirty, no toilet paper, ice machine broke, bath door won't close, cold breakfast, room half finished. See the pics and the bill was outrageous for the service. Maids don't speak English. No pull knobs on drawers, clock broken, sink leaking, exposed wires.Never stay at a roof again. I want some of my money back.

I asked for a room they put us on 2nd floor. I went to change the room the girl said no 2 bed rooms avaiable. The maids heard us complaining they went to the desk to help us. My husband nearly fell trying to climb the steps. We had had no trouble before there. We were a repeat customer this 9-15-17 wasl15)lllthis year. I was exteremly dissapointed with the service of the desk staff. I dont know if i will return or not just not sure. I have never had a place with such a disagreeable attitude .before.

I am emailing you about the Red Roof Inn Springfield Ohio I had a reservation through Expedia for Friday and Saturday of this week I cancelled the reservation on Thursday thinking that everything was taken care of evidently the cancelled did not go through and I was charged $225 on my credit card I am currently in New Albany Indiana and never checked into the hotel I called the hotel explain the situation they refused to give me the money back I called Expedia Expedia talk to them and got me one night back but set up still be charged for Friday night even though I went ahead and cancelled it through Expedia and it didn't cancel I like to see how I can get my money back for not staying there I'm sure this is not how Red Roof Inn wants to be known as doing business.

Rebecca

We stayed in arcata. The motel was ran down, the management and owner man was rude and the front desk told me she k out was at noon if I join the club and the owner/man knocked at 1@ and argued with me that checkout was at 11 and was resistant and rude therefore forcing me to stay another night in that dump. Earlier that morning at 8:15 when my daughter and husband went to get breakfast their was another guest walking down the hall with a stack of doughnuts and when my disabled husband got down their the waffle batter was all gone and there wasn't anything to eat. There was pot smoke from the room next door and also what seemed to be seeping in my room from just outside the entrance and from next door.

The Jacuzzi was dirty the first day and the water was at least changed the next but with a 3 hour wait. I really want my money back from at least one of the nights because if I wasn't harassed that morning about QuickTime time I would have if any way possible ,I would have checked out and done somewhere else. Also when I asked for clean pool towels I was told that I had to go all the way to the front desk when I was dripping wet and some towels were at hand there in the laundry room where I asked him. it was not even a half of star in my opinion and I will never ever stay there again. May husband has a picture of what we think may be mice poop that was seen on the base of our tub. I want a full refund and I demand it because we are not lowlife like the people that stated at the scummy motel.

I made a reservation for yesterday didn't make it to Red Roof Inn until 9 p.m. yesterday. Just had got off the Greyhound go straight to sleep woke up in the heat don't work at 2 in the morning Monday so I called to the front desk because the sheets were dirty. I just got a real bad car accident so as to get moved to the lower level floor and could I check out for my inconvenience at a later time. So I asked him let me speak to a supervisor or management he said they will be here today. I asked him what time he said he don't know because I want it for my inconvenience either my money back. Caught me another room or just give me later to check out for today at less until 5:00pm.

Horrible experience stay. The toilet would not flush could not get no one to come fix it the shower head did not work properly the sink leaked the blow dryer didn't work. The floor needed vacuuming. When I spoke to someone the desk about it he didn't even reply just stood there looking thru paperwork. I called the 1-800 Red Roof service number and they said they will send me back 50% of what I paid but I'm still not happy. Me and my boyfriend were trying to have a relaxing night but couldn't.

Called an made reservations for our crew working the Storm in Florida. After working 16 hours and being really tired there were many problems. There was no door knobs on any of their rooms, so we can't leave room one key for all their rooms. Guess what? We have to leave doors open to go smoke. These are filthy rude people, and will never recommend or ever stay at red roof again. These men deserve better accommodations after 2 weeks of helping the state of Florida after a hurricane! Just Not Right.

We booked into this Red Roof Inn, and were not informed of the extra charge for the Labor Day Weekend. We were there Friday and Saturday nights and got charged a lot for Friday and Saturday. It was not the rate on the computer for those nights. No mention of this until we just happened to go to the lobby desk and told them our stay was completed and we would not need the room for longer. Then we got charged for 9/2/2016, $85.10 + $16.07 Tax and $148.10 + $24.26 Tax for 9/3/2016. The clerk said it was Labor Day Weekend and over-charged us without any previous knowledge of this increase. We are also military/seniors and felt that this was a raw deal. Do we have any recourse to get some of our money back?

Is the Red Roof Inn corporate office so use to complaints that you just continue to except them and don't do anything about it? I just check out of the St. Pete Clearwater airport property. Trying to sleep with kids running in the corridors and dogs barking until late was totally inexcusable. Your front desk people should take classes in guest relations. Your front desk person Scott personality truly sucks he shouldn't be at your desk, and you have the nerve to have an envelope in the room asking to tip your housekeepers, what are you doing to correct all of these issues. We are your customers and we have choices to stay with your competitors, that's what I will do in the further.

I would like to express my frustration with your current promotion “Spring stay 2 get one free”. This promotion is false and contradiction. Its say if I stay 2 nights I get one free well, I stayed 2 nights and now I’m being told I have to stay another night separate to receive my points/free stay so that means I have to stay 3 nights to get one free. This is clearly false advertisement on your website. As a redicard member I find this very disturbing that your promotions are under false pretenses. As a redicard member that has stayed at the Red Roof Inn on several occasions, I will be sure to look elsewhere before booking with Red Roof for my next stay.

Jon at the front desk was very rude said the key wouldn't work because I was a idiot and told me i would have to wait my turn and shut up. I complained to customer service at Red Roof corporate and they told me not to raise my voice when I never did raise it at all.

On July 5, 2015 I took my children to the Red Roof Inn at 5215 W Willetta St, Phoenix, AZ 85043. We were getting ready for bed when my young daughter turned down the bed and found yellow stains on the sheets besides the ones that were on the comforter. I complained to the office and they asked if I wanted a new room. I agreed to move to a different room. The next room was a wreck. This one had light fixtures missing the protective covers in the bathroom.

The lights were over the sink. This is totally unsafe. The walls had black marks on them and the bed again had black stains and marks on the comforter and on the sheets. I went back to the office again. We were fed up with the rooms and the service. I decided to try a different motel. The office at the Red Roof would not refund my money. I ended up moving my family late at night to another motel and now I had to pay for 2 rooms! I want a refund for all the the trouble, wasted time, and danger to my children.