Contact Days Inn Corporate

Stayed from Thur 9/3- Sat 9/5. Have stayed before. Stayed at 127 Ontario Dr, Mt. Hope, WV

I am staying here for work reasons and need a daily shower of course. I have stayed before with this same problem. They pick up the dirty towels but DO NOT leave any clean towels. This happened both on Fri and again on Sat. I can't tell you how aggravating it is to need to shower and not have a towel. They often only leave the nearly empty toliet paper roll with no extra. Which of course you always run out in the middle of the night.

On the night of Sat 9/5 there was a group outside partying (has happened before too). Tried to ignore and go to sleep but around 3 am tried and tried to call the front desk with no answer. Then, I called from my cell and the night worker immediately answered and it was obvious that he was with the pary. Loud music same on phone as out the window. The volume never lowered.

At 6am when I got up to head back to NC, the night clerk was passed out on the couch for all to see.

Not acceptable! I stay at many different Days Inn. There is always similar problems here.

You should not ignore this email but instead use it to improve your business. I am sure the owner would like to know.

Was a guest at Days Inn at 169000 block of South Halsted in Chicago Illinois,was given a room on third floor..Horrible!.. First room given had a leaking ceiling above bed and Mold is overpowering,I am entitled to a refund which the proper paperwork was given to me,but this was a horrible experience for me and need this remedied as soon as possible this is a building code issue in a most severe form,so this needs some major attention

My daughter was denied access because of her service dog. She tried speaking with a supervisor who continued to discriminate. When she requested names, both the hostess and supervisor refused to give their names. She recorded part of the hostile, discriminatory episode. I called the hotel, hoping to get names, but the manager cussed at me, refused to give a name, and threatened violence. This is also recorded.

The manager should be fired immediately. Are managers not trained in customer service? This was the Mt. Hope, WV location on July 13, 2020.

On Monday, June 1, 2020, we checked into the hotel and after dissatisfaction with the room, I went back to the desk to report unimaginable inhabitable conditions. The person working the desk did not want to come from the back. I knocked on the desk numerous times as well as the sound alert kept going off to alert them their was/were customers at the desk. I stood at the desk a total of 10-15 minutes, before the person cleaning the rooms came through a side door to let the person know to go to the counter.

I used to work at day inn in san carlos park and there is a laundry lady is my supervisor and she very rude and disrespectful and they day inn need stop give her chance and fired because I got fired for ask her to walk away and she wont leave so I don't be rude and mean but she need to go I got tired of it for 2 year and I can do her job I been doing her for 2 year and I get sick of it I want my job back

We stayed at Days Inn in Norman, Oklahoma on Saturday, Nov. 23 2019. Reservation R1753475618, Conf # R1753475618, Booking Reference # 83882EC035548. Date: Saturday, November 23rd, 2019
The room 144 was gross!
Why would Wyndam hotels or Days Inn put their name on this building? I've travelled a lot for business and have NEVER stayed in any hotel like this.
The blanket on the bed had stains on it. The walls were disgusting. The furniture was dirty and stained. The refrigerator had rust on it. The curtains we gross. The doors were dirty. (I wrote hi in water on the back of the bathroom door). The phone was dirty. We had no choice but to stay as all of the hotels were full.
The new blanket that the office gave us obviously had the edges cut off.
You attention to this matter is sincerely appreciated. Feel free to contact Jim or me via email or phone.
Please see the attached photos

I came to CA due to my son’s death and I stayed at hotel on Tuesday November 6th 2019 at the one in 901 w Manchester blvd. Inglewood CA. I accidentally left my coach watch on bed and when I realized it I immediately call the hotel and the front desk told me they would send the head maid to check. Well the gentleman called me back and said it wasn’t there. I know it was left there and I am very disappointed with the service. The trust is no longer there for me and I will never stay at another days inn hotel.

On 01.10.2019 called into Days Inn Stevenage North looking for room. Were quoted over £100.00 for 2 people room.

Thought walk in price would be cheaper than this so declined. Got home and phoned one of many numbers given to find out why we were quoted this high price. Now phone bill has come and it appears this call was to USA and we have been charged £10.00 for this.

Rang a number for refunds but they are not taking calls! Another line I rang was answered by very American sounding person so put the phone down quickly.

How do I get my refund for this call???

W e came into town looking for a vacancy having driven from Sheridan,Wy. It was late July 15. We were grateful that they had a room with 2 beds as my companion had had knee surgery in February and is still recovering. The beds were average as we expected. The breakfast was mediocre as expected for the price. As grateful as we were for the room, our complaint is about the condition of the room. It reeked of an awful stench of mold and piss. It was so strong I went to the Casey's convenience store across the street and bought Fabrese to cover up the stench. Even that didn't work so I put some Aspercreme under my nose on my lip so I could fall asleep. Had we not been so tired we would have tried for another room but we were exhausted. When we left the next morning I asked for a copy of a receipt but was told they were out of ink so they wanted my Email and would Email it to me. I don't do that. I have COPD so a room without mold is important to me. I will think twice before staying at another DaysInn.
this is their Room 103. My experience rate is zero.

I was on vacation with my two grandkids and rented a room at Days inn by Wyndham 818 Real Road Bakersfield ca
This place is very dirty infested with cockroaches/ huge water bugs the pool is filthy I took my grandkids to the pool and their were people having sex in the pool yuck
Very load heavy traffic all night
As well I witnessed some older man pushing what looked like young prositutes on to the property yelling and screaming at them he put his hands on the back of the girls necks and said let’s go to the car

prostitution/ crime and there is no house lights on the property
The front desk staff are friendly however they do not answer the phone no security
Dirty and scary place
My plan is to report to the police health department and mayor because this place is a absolute public nuisance and health risk maybe the authorities will locate missing girls being trafficked in this hotel
Days inn Wyndham motels site 818 Real road Bakersfield ca 93309
should be should be shut down and fined for this public health nuisance

My husband and I made advance reservations for the Days Inn for June 22. Knowing it was in a tourist beautiful area, we thought it would be a great place. Upon arriving to check in we waited behind several younger couples who were all giving the first floor. When we got up to check in , the lady said, I guess you have will have to take the second floor, although we are seniors and the second floor was ok , it was just we were not even asked.
When going through the area to get to the stairs , all was very dirty, then the stairs very dirty, with cigerette butts all over. The room, well the window so dirty could not see out of it and all so outdated. Bed was ok . The bathroom floor in back and side of toilet very dirty.Again we really didnot expect this from the area we were in
I feel the corporate office in not aware of this hotel situation.We have stayed at other Days Inn while traveling and this was the worst. Maybe your office can now do something about this
Thank you for Listening
Ruby Hass

I wouldn't give this place one star. The room was filthy, The paper in the lobby was peeling, The light in the only elevator that told the floor was burned out. The floor in the room had not been vacuumed, the chrome in the shower was not cleaned, the nightstand was covered in a dirty sticky substance, The blankets were torn and had holes in them, There were no drinking glasses in the room. The nightstand light was so dirty I didn't want to touch it. In short it was the dirtiest, filthiest room I have ever seen and had I had another option I would have left and demanded my money back. Absolutely shameful.

I had cleaning man peeking through my door twice my husband woke up and caught him with door open ran him off hotel already knew about there employee doing these things

Sheets were not clean, many hairs found when bed was turned down.

Towel rack was broken.

Carpet used as a base board had come unglued and was just laying on the floor by the bed.

Few if any electrical outlets for device charging (it is 2019)

Shower head was faulty.

This was the case in room 208 in McPherson Kansas on the night of May 4, 2019. I also had room 210 that night with similar problems.

Not pleased with stay. Definitely not a $95 plus $25 fees ($120) room. Maybe $45 with no fees!!

During the Easter weekend we stayed at the Days Inn in Vernon Texas I have stayed there many times and it seems to being going downhill first the door card took several tries just to get in the room then the room had electricity plugs they were 10 feet from the bottom of the bed then if you get in bed the mini fridg would come on sounded like a car in the room with you then I got back to my room Saturday night one of the beds was not made and the bedspread was missing the room had a new heat and air unit took me 2 days to get it set where I would be comforbale I wont be staying with the Days Inn ever again.

Non smoking room is extremely unclean . Cigarette Burns on the bedspread and blanket . On the carpeted floor cigarette butts, food ,trash old batteries etc.
U nder the sink in the bathroom is filthy ,top of the refrigerator is disgusting inside the microwave also disgusting. Called up reviews and complaints on this hotel .
.Days Inn in Ukiah California
there's way too many complaint bad reviews to count if I would have checked that first I would have never booked here. How and why is the manager of this facility not held accountable ?
Why would this company allow this hotel in Ukiah California Days Inn why would they allow their reputation to be tarnished in roomed with a manager that does not rectified or correct nor compensate any of the people that have not got what they paid for?

Recently stayed at the Holiday inn suites in Richfield, Ohio..when we first arrived it looked like it was going to be an amazing time..after my 3 year old daughter went swimming she went over to the slide but slid and hit her head because the slides were super wet from all the kids going swimming and then heading to the slides..one kid I seen hurt his ankle as well..Later that night I put my daughter to bed around 9 PM..I knew it was going to be loud still in the hallway because pool is open til 11 so i.knew kids would be running back and forth from their room to the pull..Now we were not by the pool we were on the other side of the hotel. around 1115 when the pool was closed there was a burning smell coming into my room and it the hallway with 10 kids yelling and screaming outside of there room as they burnt pizza in the microwave..let it be known that this has woken up my 3 year old..the kids are screaming and yelling in the hallway and the room is smoking and it's going into the hallway and other rooms..these kids also left the door latch open so as they are running in and out of the room the door is slamming every time they open the door and go in and out..after 2 calls down to front desk they finally come up and check out the situation..by this time it is 1145..10.mins later around 1155 the kids are in the hallway laughing and yelling again..my fiance goes into the hallway to ask them to please be quiet..5 mins later at 12:00 Midinght there is a pounding on our door ( waking my daughter up again) it is the kids mom saying why did. you tell my kid to shut up, we told the mother that we told the kid to please be quiet it was late and people were trying to sleep..we shut the door and that finally ended the evening..

First time here and we can not believe the terrible experience that we had..please email me back or give me a call at 216 394 4779..I hope you can make this right.

Thanks,
Presley Calogeras

Been staying here for a week and a half. 1st night, bathroom flooded from upstairs bathroom leaking. Damaged brand new iPhone beyond repair. Front desk did nothing to compensate but move us to another room. Was told we would be moved to a room with a single bed because we are paying full price for a double. Still have not been moved. Internet does not connect. When it rarely does, it does not stay connected. So we have not been able to work from hotel room. We have to go across he street to a coffee shop and spend even more money to use the internet to work. No hot water for 3 days now, and we were told we would get a discount for next night because of this. Went in to pay for the room and the girl at the counter did not know how to apply discount. Paid anyway and tried to get discount the next night. Front desk refuses to apply discount because they insisted we got it the night before when we did not. Maids never come at the same time of day to clean. Some days they come at 7am even though we have a ‘do not disturb’ sign on the door, some days they don’t come until 4pm. Some days they don’t come at all. Staff and maintenance will knock on door unannounced, at any given time of day, even though there is a phone in the room to call us on. Still paying full price for a double after a week and a half.

I Made reservations for my son and granddaughter not knowing the area I ask for hotel near universal and with shuttles to universal the reservation desk assured me the hotel had what I wanted near everything . When they arrived they were near the airport not universal nothing near by and no shuttle to universal I spent a lot of money on hotel I even called the hotel to be switched to another hotel for them and they would not do anything for me we travel a lot and always need a hotel I guess days inn won't be on my list the worst part was I didn't even get a apology
My reservation #17026869319 march 10th 2019
CathyCoughlin

We booked a last minute vacation to Universal Studio's in Orlando Florida over Christmas. We had 7 guests that included my parents and my 3 children, so I needed to book two rooms. We chose Days inn because it is a National Chain and most everywhere else in the area was booked. While, I understood that this hotel did not provide the amenities my family is used to, I still expected it to be clean and safe! I cried myself to sleep each night of the stay, horrified and embarrassed that my children had to sleep in the room and that my parents had to sleep in the other room. The rooms were deplorable and unsafe. There was extensive water damage to the walls and ceiling. Light fixtures missing, the carpet was torn throughout the room, the plastic baseboards were pulled from the walls throughout the room, where large screws were exposed and crumbling plaster from the wall where there was apparent water damage. The furniture was so severely stained my mother had to cover the chair with towels to use. the chair in our room was splattered with what appeared to be blood or dark stain. The doors on the inside were absolutely filthy and had large gaps around the door that we had to shove towels in at night. I am demanding a refund for my stay. I will attach the photos to this complaint, and will turn these photos over to the Better Business Bureau if I do not receive a refund. Absolutely horrible. This hotel should be shut down and repaired before any other rooms are rented out. I am only able to post 5 photos, however I have many more than that!

Front desk girl was terrible. Rude, arrogant, racist, unhelpful all describe Anna in Fresno.

We stayed in the hotel last Saturday 3rf November for one night, the room was clean then around 10pm we heard banging from room above this went on till around 12 then we heard dogs they settled down but at 4am they started again pounding about and barking by this time we were wide awake and not in a good mood as we had a good drive to get home ,I went to reception at 7am but was locked up by 9 we had had enough so went back to reception and it was still locked the cleaner told us it didn't open till 3pm so we posted our key back and she gave us a number to call, that afternoon after a long drive home I rang and complained she told me she would refund half the money which I agreed to ,then today I went onto my bank and money had been taken out I phoned my bank and they told me days Inn had taken 38 out of my account instead of refunding it so now they owe me 76 I am very angry as I didn't give them permission to take money out of my account and now have to wait another 4-5days for the refund I rang hotel got no apology at all . This is the first time we have stayed in a days Inn and it was not a great experience at all .

I came into the days in at 7280 Lundy Lane Niagara falls Ont. late one night
Was given a price for the room. When I got to the room there was a large fan going, heat was on full, carpet was wet and room smelt!
I called the office and was told someone would come, she came and said "fan too noisy" I said yes and floor was wet, office gave no excuse, room change, anything!
When we checked in there were 2 people at the desk, it took more than 15 minutes to check in!
When we left there was one person on desk, line up of more than 5 guest rooms.
Person in front of me was complaining about charges different than his on line booking, girl at desk asked him to step aside so she could deal with others, she just dismissed him!
My turn came and again I complained about the bill. (as well as the room, I was dismissed about both) I was charged for the room, HST and a DMF charge, also a Facility Fee with HST and DMF charge , and parking, with HST and DMF charges
The parking was bad, no lights at the back very unsafe to walk in dark and uneven pavement.
I am very surprised with the service and condition of this establishment. Very disapointed, will never stay there again.
Please respond

To Whom It May Concern,
Arrived at your Mission Valley Days Inn at 5343 Adobe Falls Rd SanDiego,late at nite to find bugs in the bathroom and a mold smell in bathroom also.
Traveled all day so addressed problem with front desk next morning. Staff was very nice and showed us new room which had same issues as first room.
Checked out to find new place to stay.
Looking for refund on nite we stayed,would have stayed three additional nites but conditions not good.
Ronda French

Big 21/07 £83
We were put in a disabled room great big bar across bath disabled pulls everywhere also it was advertised as having a TV which wasn't working. We had been out all day and wanted a rest watching Tele in the evening it ruined our stay and I would like re-imbursement. Just to say staff were very kind.
Regards
Linda oliver

To whom it may concern:
Days Inn & Suites by Wyndham Tahlequah
701 Holiday Drive
Tahlequah, Okla. 74464

Let me just say that my experience with Days Inn was horrible. I made my reservation 2 weeks in advance. Through booking.com for July 15th - July 21st. 2018. Upon arrival at 5pm they could not find my reservation. It took them 35 min. and said they could not find my reservation. I had noticed that the pool was covered in slim and was a dark green. So I asked about the pool and was told if I wanted to swim I would have to go to one of the other hotels in the area and use theirs that theirs was closed. So I asked them if I could cancel the rest of my reservation for the rest of the week. Was told I had 5 min to do so, at this point that's what I did. But I had to stay that night, and laundry wasn't done that if our room didn't have towels let them know. Then when entering the room the smell of dog piss and mold was awful. But we had a smoking room so I assumed it was a heavy smoke smell. I was tired from traveling 650 miles 10 hr. trip to visit my sister who is dying from a brain tumor. We took our luggage in on a cart and never unpacked or checked the room because I wanted to get to my sister and on the way out I looked to see if we had towels to let her know and I seen we had no towels. So on our way out to see my sister I told them we had no towels. Was told laundry wasn't done and they would put some in our room. (Fine) so upon returning to hotel at 11 pm tired worn out and emotional we still had no towels. So I went to front desk to let them know. They were hateful and I was told there were towels in room, and then I proceed to let them know there was not. So I was given a few towels. Girl at front desk said (well the girl cleaning that room walked out today) Went back to room got ready for bed, turned down sheets and the sheets and bed felt damp and there were no pillow cases on the pillows. So I proceed back to the front desk in my night gown pissed to let them know we had no pillow cases. Was told again (well the girl cleaning that room walked out today) so I proceeded to tell her that the room smelled like dog piss, the floor had not been vacuumed the room had not been cleaned, that the air conditioner was leaking water and the floor from the air conditioner to the bed and dresser was soaked in water and our beds were damp. That I did not travel 650 miles to be their housekeeper. Her response was she handed me the pillow cases and said sorry. So I proceeded back to the room made my bed sprayed some air freshener that I bought and tried to get some rest. Woke up around 7am next morning to get out, luggage still on cart and went to front desk, same girl still there and ask to speak to manager to see about getting my room discounted or comped and was told there was not one on site. So I asked for their name and was told they could not give out that information. I asked if they could call the manager or if I could have his number so I could speak with them to explain the situation. I was again told they could not give out that information. She would call him at 10:30 and get back to me. So I asked her what her name was and she said all I can tell you is that it is Rebecca. So I proceed to tell her was it not proitcall to call a manager if a situation arrived. Was told she couldn't because he was a sleep. So she took out a folder with complaint forms in it and there was I know 10 forms on top that had our date on it that was turned in for the same night as mine. She wrote air conditioner leaking, wet floor. I said is that all you are going to write or do I need to finish it and sign it. She said no that's all she needed. I told her that the room needs to be cleaned from top to bottom before the rented it again and she told me that they were taking it and putting it out of order because of the air conditioner. So I then ask her what the room charge was, she then told me that the receipt was put under my door. I told her it was not because if it had been I would not be asking for the room charge. So she proceeds to print my receipt and charged me full price. I said so you are not going to give me a discount and she said I will call the manager at 10:30 and call me back to see if they could. By 1pm I still had not heard from them so I called the hotel back and still no manager on site. I proceeded to tell her who I was and if she had spoke with the manager. Was told all he could do was take off $13.00. I could not believe it. They still have not refunded my money to me. I will not recommend this hotel to anyone. Needless to say I did fine another hotel for the rest of the week.

Sincerely:
Mrs. Bonnie Stilger 8707 Brown Austin Rd. Fairdale, Ky. 40118

I stayed at a Days Inn at 943 East Commerce Street Hernando, Ms. on 7-10-18. Upon arrival I found my room flooded. I called the front desk to inform them of the problem. The girl at the front desk brought me a mop and asked me to clean it up. She also brought me towels to lay down on the floor. I checked out the next morning. Later I found out I needed to stay another couple of nights. I called and made a reservation on 7-12-18. I arrived at 3:00 only to be turned away. The clerk said my dog shed too much and the room was too hard to clean up the dog hair. The floor was linoleum not carpet. How hard is it to run a vacuum over the floor. I do it every day in my own home. It should not of been a problem. I also paid 15 dollars extra for this nasty pet room that I stayed in. Maybe they need a new maid, (someone who wants to do their job). I will never stay in a Days Inn as long as I can help it again. I ended up having to stay in a super 8.

I have NEVER experienced such deplorable conditions as my room here in Days Inn Dover. The shower fixtures are broke and came in my hand while turning the shower on. The walls and door in the bathroom has brown questionable streaks running down. The towels were old and dingy. The coffee pot is broken and looks like it's never been cleaned. The bed is nothing but springs and material. The curtains at the window are hanging off. The couch is filthy. The phone was so dirty I had to call the front desk on my cell phone. The air conditioner sounded like a motor boat running all niight. If I did not live 4 hours away from here, I would have turned back immediately and being that mostly all hotels were booked left me no choice but to stay here and sleep in a chair. I am totally disgusted with this place. I have too many pictures to attach images but I will send them to you at your request.

DISAPPOINTED AND FEELING DISRESPECTED, BECAUSE OF A DESK CLERK WHOSE NAME IS SANYA, APOLOGIZE IF THIS IS NOT THE CORRECT SPELLING. I AM SURE YOU CAN VERIFY WHO WAS AT THE DESK DURING MY TIME OF STAY.
THE DAY I SIGNED IN I WAS TOLD I COULD NOT GET A HANDICAPPED ROOM, WHICH I HAD ASKED FOR WHEN I RESERVED THE ROOM, I WALK WITH A CANE AND AM A SEVERE DIABETIC, SO SOME THINGS ARE DIFFICULT FOR ME TO DO IN A REGULAR BATHROOM. I RESERVED TWO ROOMS, ONE FOR ME ONE FOR MY 19YR OLD GRANDSON. THE CLEANING LADY TOLD THE FRONT DESK THAT A MAN ANSWERED MY DOOR, AND THAT THEIR WERE TWO PEOPLE IN THE ROOM, WHEN I STATED ONLY ONE WOULD BE THERE. A COMPLETE LIE. THE ROOM NEVER GOT CLEANED, AND SINCE I WAS ALREADY THERE TIRED FROM DRIVING FROM PHILADELPHIA, I CLEANED THE BATHROOM MYSELF.
AS I WAS LEAVING AND DISCUSSING THE PROBLEMS I EXPERIENCED, THE GENTLEMAN ACCUSED ME OF BEING A VERY LOUD WOMAN, I NEVER RAISED MY VOICE, AND THEN HE STATED, I HAD A PROBLEM WITH BEFORE LAST YEAR, I WAS NEVER THERE LAST YEAR, SO I FELT HE WAS STEREOTYPING ME AS AN AFRICAN WOMAN, THAT WE ALL LOOK ALIKE, WHICH IS NOT THE CASE, DISRESPECTED TO THE HIGHEST.
I SPENT $322.12 IN THIS ESTABLISHMENT, AND NOW I WILL BE NOT USING DAYS INN AGAIN, WHICH HAS BEEN OUR FAMILY PLACE TO STAY FOR MANY YEARS.
DAYS INN ONLEY GETS A MINUS 10 RATING FROM ME, AND I WILL FACEBOOK MY FAMILY AND FRIENDS TO LET THEM KNOW, I FELT RACISM AND DISRESPECT FROM THIS STAFF DURING MY WHOLE STAY, I WILL ALSO BEING GETTING IN TOUCH WITH THE NAACP IN VIRGINIA SO OTHERS WILL BE AWARE OF HIS ACTIONS.

THANK-YOU,
EDNA GREGG

Checked into the Days Inn Motel in Fresno on 03/27/2018. Although the overall room was neat and clean, we found that the toilet was plugged up. We immediately reported the problem to the front desk. Ultimately, it took about 3 hours for someone to come to our room with a plunger. During this time, we had to use the employee bathrooms, which were down stairs. We found that there was not sufficient staff to handle motel related problems. Frustrating customer services.

We stopped in to rest from a very long day on the road and the room we were given was unacceptable. The dead bugs and trails of ant made for very little sleep. The attendant showed us the room next to us but was just as bad. I was very disappointed because we pay to stop and get some sleep but that’s impossible in such a dirty room.

Called the Days Inn reservation number 1-800-329-7466 to try and modify my reservations at the Greeley Colorado Days Inn. He asked for my confirmation number, which I explained to him was a Travelocity confirmation number as that is who I originally book the room. He input that number and replied that he did not have a reservation under that confirmation number, at which time I again explained to him that it was a Travelocity confirmation number. He then asked for my phone number THREE different times before telling me he had no reservation under my name, He then asked for my home address which I again had to provide THREE times before he finally told me that I had a reservation for 2 nights checking in on January 30, 2018. I explained that I did not have a reservation ANYWHERE on January 30th, and that I was worried about identity theft and asked for the Greeley Days Inn direct number. He stated that he could not give out that information, and that I needed to contact expedia for my concerns. I explained that I do not do business with expedia, only Travelocity which AGAIN I explained to him was how I booked the room in the first place. I could here someone in the background talking to him in between his talking to me, (which is totally unprofessional) so I asked to speak to his supervisor. He told me a supervisor was not available and that he did not know when a supervisor would be there. REALLY??? He again told me that I needed to contact expedia, to which I asked him several times (at least 4) to explain to me how expedia was going to help me with my Travelocity reservation. Instead of telling me that expedia and Travelocity are now partner companies, which I have later found out on my own, he just insisted that I had to call expedia. All of this extended conversation (nearly 18 minutes!!!) could have been avoided had he done 1 of 2 things. 1. He could have and should have known that expedia and Travelocity were partners and explained that to me, or 2. He could have gotten the OLD reservation date correct which was the 13th of January not the 30th at a different property!!!!!! I asked him for his first name and or his operator number, because as I explained to him earlier, I was afraid there may be identity theft taking place. He told me that he was not only not allowed to give me the direct number to the Days Inn in Greeley Colorado, but that he was not allowed to give me his first name or operator number.

I found 2 local Days Inn Greeley numbers on my own, and have been trying to call them to no avail just rings forever and then hangs up on me. I Rarely stay or deal with Days Inn, and am now leery of the room and service I may or may not receive while staying with your establishment. If it was up to me, I would just stay at a different hotel, but dates are booked.

I have worked in the hospitality industry, and sincerely hope that this issue is properly addressed and not brushed aside as so many issues are these days.
I plan on doing a follow up letter addressed to the corporate office should a satisfactory resolution not be found.

Sincerely

Steve Barry
UPS
719-406-6028
belle406@aol.com

Angela and Tom Zimmerlink
Wyndham Rewards 144472143G
Confirmation 94512721
check in 10/9/17 check out 10/11/17
Room 237
Days Inn Silver Spring MD

Hello Complaint Dept:
On October 13, 2017 I sent the below message to daysinn6309gm@baywoodhotels.com and because I have not heard from them I am now sending this to you on Nov 10, 2017. We are Wyndham Rewards customers and we frequent Days Inn. Our experience overall has been good however this past one in Silver Spring MD was not. I can live without TV in a hotel room, however, to not even receive a response is not good customer service.

This is the email I sent on Oct 13th.
I am sending this as another follow up to our recent stay. The room was clean. The check in/out process fine. However, the TV was not operable. I called the front desk on check in day a few hours after checking in when I used remote and found not working. The front desk female said she could send a person the next day because it was too late to send on Monday. I went without the use of a TV on Monday. I called Tues early morning and a front desk female told me perhaps someone could be there by 9 am. I waited in my room on Tues until 11 am but no one came. I had to leave for an appointment.

Upon check out Wed morning I told the front desk (this time a male) that I was without TV my 2-day stay. He apologized for the inconvenience. I said I called twice to the front desk. He apologized again. I then asked for a discount and he said he was not the manager. I asked that he have the manager call me on my cell. I then signed the charges and checked out early Wed 10/11/17 morning.

I have not heard from anyone since. Please respond. Thank You.

Complaint number 3932813
The place was disgustingly dirty it looked like mice JUST up
Bloody finger prints I have other pictures of other filth

I am being charged for a reservation that was cancelled! This is absolutely ridiculous. Despite having a cancellation confirmation and also informing the hotel six times that the reservation was cancelled I am being charged. They kept telling me I had to cancel it online and I kept telling them I already did. So they didn't cancel it at the hotel. And now I'm told to call another number. When the original block reservation for eight rooms was cancelled, they were rebooked by the individuals and kept and paid for. What is wrong with you people? Please confirm that there will be no charge for this.

I had a crew working in Sulphur Springs from October 3 - October 14, 2016. I booked the Days Inn in Sulphur Springs and paid with my debit card. It wasn't until almost 4 weeks later I receive a call from Sonny Patel stating that I owed him $644 (8 rooms @ $80.50 each) because he had been back charged by my bank because the charges were disputed. He kept telling me that I sent him authorization forms for 10/12/16 & 10/13/16 which is true, I did. I told him I would look into the matter.

To my own fault I let this issue slip my mind until yesterday, Thursday 11/17/16 at which I called him to apologize. He explained the issue again but it didn't seem clear to me what he was actually being charged for and why. I asked him to send me the card number and I would look into. He texted me the last 4 numbers and it was in fact my Wells Fargo card. At 10:00 pm Thursday evening I was on the phone with WF when I received another text from him saying "Hey, I want an answer!"

My bank told me that my card had not been declined and that all charges for Days Inn had been paid. This supported my account activity that I had printed out and reviewed prior to me calling the bank to verify that I wasn't missing something. I told Mr. Patel that I would pay for any charges that was owed to him and I would do so using my debit card. It was then when he said, "Oh, would you mind paying him with a check instead of a debit card?" I found this request odd.

I also requested the documentation from the institution that was imposing the back charges. He stated that he couldn't provide me with such information because it had their account information on it. Again, odd that you cant provide supporting documentation for your request. Needless to say, I will not provide a check for any charges that can not be verified as valid. This leads me to think that Mr. Patel could be trying to get $644 out of me thinking I am just going to hand it over therefor let this by my complaint against Sonny Patel and the Days Inn Sulphur Springs Hotel.

Dear Days Inn Corporate, I cannot reach your 1-800 so I will leave my complaint here. I booked a room at the Days Inn of Ruston, La 71270, 1801 North Service Road East the weekend of Sept 29th 2016. We arrived late Thursday night after a nine hour drive to visit LaTech University. Upon check-in at 11pm we were exhausted so we unpacked and entered the room, it was myself, my daughter, and my daughter-in law, we showered and went to bed.

My daughter in law woke me around 2am complaining of something biting her in her bed. Upon inspecting the bed we found a couple small bugs and she was covered in bites all over her legs and up her back and side. She showered a second time and climbed into bed with my daughter and myself. We had to be at our scheduled appointment Friday morning however on our return to the room that night my daughter began composing of something biting her.

I called the front desk to formally complain at which point the young man moved us immediately and told me the manager would be notified and he would contact me. It was 1am when we were moved to another room with no contact from the manger. Saturday morning I stopped in the office to speak with manager and show him the damage done to my daughters bodies however there was still no manager. We drove to Walmart where we purchased creams for the bites and headed out for our University Apartments. Upset and disgusted I tried once more to make contact with the manager and had no luck. We traveled 9 hours and spent $298 on our room which was charged to our credit card the night of check-in.

The trip was not a cheap one so staying somewhere else in a college town with a home Football game was not possible. I feel that a discount or even a full refund for accommodations should have been discussed. 3 women 9hrs from home visiting a college where my daughter is being recruited and no solution other than moving us with no concern for our health is unacceptable. I am attaching pictures of the bites, the bug, and the maids throwing everything in the garbage from our room.

I will post our review along with pics and the hotel information on the web for everyone to view if we can't get some kind of contact and some sort of resolution that satisfies us all. I am also not interested in staying at this Hotel on my next visit. It's a shame that after this stay none of us want to stay in any of your hotels. I am also hoping that no medical appointments will be needed considering I am almost positive we were in a room with a bed bug infestation.

I stay at the days inn for two nights and then checked out the following morning. I had a housekeeper and did a complete walk through of the room and it looked ok. I turned in my room card the next day and about three hours later my bank account had a zero balance. It was obvious there was a billing department problem so I called Days Inn customer service and discovered the truth. They said I had smoked in the room and that I had to pay for the entire thing. I told them I am disabled and that's impossible, but they lied and illegally took all my money.

Worst hotel ever. Days inn Hinton. Staff are rude. Rooms are falling apart and dirty. Charged way too much for the room I received. Never staying here again.