Contact Louis Vuitton Corporate

Not only have I not received my order after 6 days of placing it. When I called customer service I was on hold for almost 45 minutes only to be put on hold again by the representative. I still have no idea what is going on with my order. I was told they would investigate my order. It says order in preparation on website but never changed from that status. I payed $2000 for my purse not $200. Other places like Coach have way better customer service. Will never order from LV again.

My husband and I went in store and asked associate for the LV Georges MM she said she had sold last bag and said it was discontinued, she left to help other costumers.I looked around, went with second choice Surène MM, then asked to have tag with initials, she told us it would take two days and she would call us when ready.A week went by and went to store to ask if my tag was there, waited 10 min. Or so, mind you my 4 year old was with me, employee came back and no tag! A week and a half later I stopped by again just to check and tag was there! Ofcourse waited for a while again with my son, Only to realize the purse I had asked for was there! GeorgesMM,
Proceeded to ask employee about that bag and asked if it was discontinued or not and she said it was a returned bag and probably that's what it was, instead of her confirming or checking she just assumed proceeded to give me tag and left!* I didn't have my LV since I wanted to wear it until the tag was on the purse) she didn't even put the tag in a bag or anything, at that point I felt dissatisfied and mostly disappointed and sad. I left store and called to check if George's MM was discontinued and long and behold it is Not! Went home placed tag in my purse and the Letters were placed wrong! LC was back wards. Again went back to the store this time asked for manager, and no manager was there, employee took my information and said he would call next day, and no call at all. At this point I don't want bag I feel almost discriminated, and it's my first time buying bag. I want to return since it's still on the first month and receipt is there along with a never worn purse and girl said most likely that can't be, because of the tag, but I no longer want to wait another 2 weeks, and do notwant to deal with anyone for that matter from that store!!!!!!

On my last visit to the King of Prussia Louis Vuitton, my feelings was hurt and I feel like the customer service was not to the highest level as it should of been working at a high end designer store. I was put on the list to see a sales associate I was waiting for almost 20 mins just to be skipped and had to wait an additional 15 min to be assisted. I was not offered any refreshments such as water, champagne and/or cookies. But someone Caucasian walked in and was offered refreshments immediately. I am not sure if this was intentional but as a valued customer with Louis Vuitton I do not feel like this is how you guys go about your business. This is my first time at this specific location but all the other locations always went the extra mile to make sure I was comfortable and needed for nothing while I waited. After the Sales associate was finish wrapping my things it looked like it was a rush job my box was not all the way closed and the ribbon was not secured. I am totally disgusted with the service I received because I have been in different locations and the service was impeccable so for this location to do any different i'm in utter disbelief.

I don’t like going into the store because they don’t have good customer service skills , I ordered items on line with the advisor ,she put my order in then couple hours later I called to find out why my card did not go through ,because the young lady that was helping me charge my card three times . I never got my order straight . I had settle and I am not the type of person like to settle I like to buy my items and enjoy them .

Hello, my crossbody bag has cracked where the fold occurs. I was informed there was nothing LV can do to repair my bag. In July 2013 ( year of purchase) i worked hard to treat myself to a designer bag. Thanks hope we can resolve and please respond

Hello,

My Name is Giuseppina Dasilva and my daughters name is Bianca Dasilva. Bianca Dasilva Purchased a bag NEVERF MM in October 2, 2014 at Bloomingdales in White Plains New York which she’s love the bag. Then she went in February to Purchase the Z. Wallet at the same location.
Bianca also bought a lovely mens wallet at the same place in March 21,2016.The Z.Wallet has been a night mare they had two repair this wallet twice already. I took the Z.wallet back in December of 2017 at Bloomingdales and the gentleman told me that is not normal to have the wallet repair twice he did take photos and email the corprate office. I never heard back from the store at Bloomingdales to let me know what is going on with the Z wallet. I went back into the store on January 6, 2018 to check up on the Z. wallet and they gentleman told me that he is really sorry with the holiday its been crazy but not to worry someone will contact you the next day. As of January 30, 2018 no-one contacted me…. I wide up going back the third time into the store at Bloomingdales.At this point I was lived. I did speak to a lovely lady name Kritina Ciuti at the store and she did email someone in front of me and told me and my daughter to return in 15 minute she will have an answer for me if they are going to replace the wallet or fix it. After returning to the sore the answer was they are going to fix it. I am so disappointing after spending almost $3000 for all of the items. How can they not replace a new wallet having it repair three times is not acceptable? I just keep getting the running around. I also spoke to three mangers they promise me they will call me back and never did. If I do not feel satisfied with your company at the end of our correspondence, I will be forced to take further action. I hope that you can redeem yourself as a company because as of right now I would not recommend you to a friend.