Contact Army Exchange Corporate

I placed an order online for 3 pair of men's athletic shoes. I received 2 pair in one shipment (one of the pairs was the wrong size). The status, after two weeks, stated the order for the third pair was "processing order". I emailed customer service concerning the status of the order. No reply. After several more days, I emailed them again, and again, no reply. It wasn't until I had called customer service and spoke to a "manager" that I finally received an email saying that the order had been cancelled. No reason given - just that it had been cancelled.

Meanwhile, I had placed another order for a Safari Hat. I received a package with a different type of hat. I was told to return it. I paid $13.05 to have it returned to Texas. I contacted customer service for the status of the order. They told me that the returned hat had been received, that I needed to submit a receipt for the shipping cost and if I still wanted the Safari Hat, that I needed to re-order it. Unfortunately, I hadn't saved the receipt. That's when I called and spoke to the "manager" named Crystal (mentioned previously).

Crystal had promised me that she would check into the order for the shoes and that she would re-order the Safari Hat herself, waive the shipping cost, and give me a discount on the cost of the hat to offset my loss (return shipping cost). A few days later, I got the email saying the shoe order had been cancelled and I received the exact same hat that I had gotten the first time, with a copy of the invoice from the first shipment. All they had done was to take the correct sticker from a Safari Hat and attach it to the wrong type of hat and sent it right back. There was no discount applied.

I am not foolish enough to spend another $13.05 to return the hat again, nor will I re-order the correct hat for the third time. I've already paid for a pair of shoes that are too small, paid $13.05 out of my pocket to return their mistake, and suffered the inconvenience and aggravation of receiving the wrong shipment twice. And I've been charged $25 for a hat that I never received.

It took just under a month to receive the cancellation notice for the shoe order, and that was only after I had made several inquiries. It has been over a week since I notified them of the second delivery of the wrong item. I called customer service to speak with Crystal and was told that she was very busy and would call me back. I knew that there wouldn't be any such call.

I've been cheated out of nearly $40, with no explanation or even an acknowledgment of my requests for satisfaction. I am a veteran living on a fixed income. I deserve better than that...... everyone deserves better than that.