Contact Kmart Corporate

To Whom It May Concern;
My only contact with KMart was the two times in which I transferred money through the company.
They took back then my phone number (which does not exist anymore), and other data.

I used to live in the States, but since Nov' 2018 I've been teaching outside of the States and intend to return to my home in TX in a year.
Apparently, KMart has created a membership card or a credit card on my name, during the time I haven't lived in the States.

I received a request to pay for some shopping I did not do. I informed my USA bank not to ever pay for it and investigate what was going on.

I also receive very frequently different promotions with regard to my fake card. (account 7081-2475-5703-2913)

A screenshot of my so-called account is attached hereby.
Please cancel the card and stop contacting me in regard to this account.

Sincerely-
Shoshana Brand

SINCE 6/3/3019 KMRT HAS FAILED AND REFUSED TO SEND EMAIL CONFIRMATION OF MY 6/3/2019 & IT REFUSES TO ANSWER PHONE FOR ME TO SPEAK TO A REP...I WANT TO CANCEL ORDER AND I WANT ANY KMART CHARGES TO MY VISA REFUNDED
I DO NOT WANT ANY EMAILS FROM KMART..
UNSUBCRIBE ME ADAP.

are you aware that chopping boards you sell are not a good idea, hardwood deforestation from India, should be from sustainable source. BAD

Hi I just wanted to tell you that Kmart messed up my order. They send me the wrong product and also they cancelled one of my other orders, I really don’t know what’s going on but Kmart needs to more alert on what they are doing.

The treatment my son received on 2/14/19 was unacceptable, unprofessional, rude, and accused him of stealing! He is hespanic and I have logged a complaint with customer solutions case ID # 6218174. On two occasions he has been denied Kmarts return policy. He had a receipt and wanted to get either a refund or exchange and both requests were denied by a clerk and supervisor Terri. HE HAD A RECEIPT!!! He was treated disrespectfully and treated as if he had done something wrong, in an accusing manner..."retrieved the item and receipt from the trash." I contacted Jared today and I was treated with the same disrespect!, He never took my name, my phone number, nothing, he does not care!!! He was not interested, rude, unprofessional, he has no business handling customers, I can't believe he was whom I had to deal with, to no avail! My son and I have been shopping at this Kmart for 4 decades, but NO MORE, never again and I will tell anyone who listens to me not to shop at your store. I can't believe you are treating customers like this....ecommerce is effecting the brick and morter stores so you would think they would be nice, nope not there. No help from Jared...and Terri, the supervisor that denied my son a refund with a RECEIPT. I want an apology from Jared for his rudeness, he took my call personally, not in a customer service manner like he should have. If he does not contact me, it just confirms who he is as a manager, not interested in his customers. (Maybe he owns this store) I just can't believe a refund or exchange would not be granted, per your policy, WITH A RECIEPT!!! I have also logged a complaint with ACLU, potential discrimination??? and with the BBB, everyone needs to know who you are, how you are dealing with loyal customers. Hopefully you won't get away with this......Margaret Shaw 760 363-6237

I purchased the 6 cube storage unit in white last week- Dec.20,2018. #0-03866785-3. 816742020639. I have been trying to put this together & pieces are missing. Please send me 3 large dowels; # 8 shelf; #1 shelf.
Thank you.
Hope to hear from you soon.

I went into my local store to day to pick up an online order. The lady at the customer service desk was rude to everyone. I believe she was a supervisor because she was going back and forth trying to manage the customer service desk by herself as well as answer the phone and help cashiers with overrides etc. She was clearly overwhelmed and reacted to all questions with either a nasty look or a rude comment. When I got to the desk to pick up my item she doesn't ask for my ID. She demands it. I told her I have the email with the barcode and she said she doesn't care, she just wants my ID. I asked her why she was being rude and she screamed at me. She told me to get out of her line. She refuses to help me, continues yelling at me to get out of her line embarrassing me in front of everyone. I left without my items that I already paid for. She has no right refusing to give me the items that I have already purchased. I waited in the customer service line for 30 minutes only to be screamed at and embarrassed. The store was packed with people and the lines were a mile long with limited employees. I am furious right now and may never shop in this store again.

This is a update on my last one this morning have no idea if you are getting this cause I have so little faith in kmart I purchase a cubby house from top Ryde on Thursday last week was told will be delivered on Monday of cause didn't come so I rang first thing Tuesday morning at opening hours 8.00am wait for over 20 mins for someone to answer the phone found that service is very poor as well. Anyway I was told I will get cubby house first thing Wednesday morning at 8.00am guess what that didn't happen was also told I will get a 50 dollars voucher which I did not received so disappointing to treat your customers like this so very poor and so curl to put people throw this very bad service my star rating for you is zero you tell people lies. I will tell everyone about this very poor service then again I don't seem to be the only person who is complaining about you I don't even think this email well even make me fell any better such a sham. I will never deal with top Ryde kmart again. this has spoiled my Christmas had so much to do but I couldn't because I had to wait 3 days for one item really thanks for the very poor service kmart. Julie

Westfield Kotara Kmart really needs some serious help in so many ways as it is such a horrible shopping experience firstly the store was extremely warm I was sweating quite badly that I ended up having to leave.The customer service was absolute disappointment not just for one particular area but five different floor staff I asked for assistants one of them was on there game and actually was of assistants the first girl I approached and asked if there were xmas shirts said I not sure don’t know and kept doing really not much other than look like she was doing something the next person pointed me to the Xmas section saying probably there then walked off so again asked someone else after wondering round the Xmas section which was a waste of time they passed me to another person cluelessly who had no idea was frustrating me so I walked off then finally found someone who was able to help me.Unfortunately it weren’t the end to such appalling service between sweating as the store was so hot and the service really horrible I just wanted to get out of there I went to the self service and it came up on register assistants so I look around no one I had to go find someone to help me as she got to the register she bumped into her friend and started chatting away while I’m standing there waiting I ended up walking over to a operated checkout after all that the person checking goods and dockets on the way out was a total waste of time having there as they couldn’t careless what there was or didn’t even bother looking at the receipts at all so it is what shoplifters look for sadly most kmarts are getting a good reputation for being great for shoplifting and it isn’t hard to see why it’s too easy to walk out with things and yet nothing is done in fixing it I don’t get it .

I ordered an item, a Christmas present, online and changed both the billing and shipping address during the order process. The correct address showed on the confirmation page. However, the item was shipped and delivered to the wrong address. I called when I realized I should've received the item and haven't yet received it. I was told that they would send UPS to pick up the item, if it was still there, and deliver it to the correct address. About a week later I received an email stating that since the item had already been delivered, they could not proceed with the replacement/refund procedure, and that I attempt to pick up item from where it was delivered. It is 500 miles from where the item was supposed to be delivered to where it actually was delivered. At this point I was extremely disappointed and frustrated. It was nothing that I had done, it was their system that defaulted the address to the address linked to my card, regardless of the fact that I changed that address during the checkout process. For all they know I could've been delivering the item as a gift to a family member I would not get to see at Christmas. To top it all off, I looked at my points and after my initial call, they took the points I had earned from the transaction but didn't refund the money paid. Then I called after receiving the email stating that they wouldn't proceed with replacement/refund process because the item was already delivered and they were going to refund my money. This whole situation totally explains why Kmart and Sears keep closing stores. I dont think I'll ever shop at either one again.

I was checking out at your store #3438 Avenel New Jersey k mart. One of your cashiers was and is always very nasty attitude and face ..Horrible Horrible person ..Cashier CARMELLA...She checked me out and threw my bags at me..Never says Thank you ..Threw my change on the table .I can’t believe You would let a aka person work as customer service anywhere...I am very upset and might never shop there again...

My fiance and I were at Kmart in Warren, Michigan (10 mile & Dequindre) I was finishing up my purchase with a cashier and my fiance was waiting for me in the next checkout lane over. The security guard for the store was standing at the end of the checkout line and said to my fiance..if he touched something it was damaged goods and he would have to buy it. My fiance was looking at a small object that looked like a back scratcher(mini). He went to go put it down and the man said No bring it to me..The man was intimidating and humiliated my fiance. My fiance said.. I dont want to buy it, the guard said then why are you touching it? Next time you will pay for it. My fiance apologized. I am unaware of any policy that says you cannot touch something in a store. We were the only Caucasian people in the store at the time and the other employees looked on snickering. I am appalled this went on in my hometown as im making a purchase for my child. We were afraid to go back at that time due to the security guard that made these comments holding the door open and staring at my fiance as we exited the store. I tried to call the store after we left to make a complaint and there was no answer. This happened at approx. 10:00 as store was closing tonight 11-7-2018. This is bullying of customers and intimidation tactics used by this security guard.

I was thinking of ordering a bike online at Kmart, Kmart of Toms River on Rte 37 is closest to my home. Before I ordered online I called the store to see how long it would take to assemble the bike, the associate said the man who assembles bikes is here every Monday. I thought ok at best it would take only a week to assemble the bike when it arrived. I ordered the bike and it came in on a Monday Oct 15th 2018. I saw a manager a man in a blue shirt and asked if the man who assembles bikes is in today. He said no there are no bikes to assemble. I said that's not true my bike just came in today. I said I was told the assembler comes in every Monday. He said oh no he'll only come in if there are 15 bikes to assemble. WOW bait and switch. And the customer service person I called to see when the assembler comes in didn't know this, Misinforming customers and promising service. I asked the manager when can I expect it to be assembled he said " I don't know when there are 15 bikes to be assembled. After promised the assembler comes in every Monday, now they don't know when he will come in until they have 15 bikes to assemble. Lied to or misinformed and I get the runaround.

To Whom it May Concern,

I have been trying to speak with someone for over an hour now (spoke with 4 different people). No one could find my past order (Garden Oasis 5 piece outdoor bar set). I purchased it in 2014 or 2015 and the entire thing is rusted. I have attached some pictures. It should have lasted much longer then this has. I wanted to get someone to my house to look at it but everyone I spoke with kept transferring me and not helping. It's terrible to be transferred as many times as I have explaining the same story. Can you help me? No one can find the receipt via their database. My phone number is 516-221-1908 or 516-457-8983. you can even look through your database via my email address as you replaced 2 chairs that were damaged a few months after I purchased the set. Looking forward to hearing from someone that can help with this matter.

Jill Ryder

I can't cash my checks because ur computers are OUT OF DATE and cannot read checks properly

I just tried to return 2 items to the K-Mart at Lee & Oakton Sts in Des Plaines, Il. Due to circumstances in my life (a time spent out of the country and a husband hospitalized), I was not able to return these items in your time frame. I certainly understand your rules of time, but to not even give a customer a credit for future use is unacceptable to me. This was a credit card purchase so it would have been a credit to my card which would certainly have been proper. Judging by the amount of people in the store I would think you would do whatever necessary to be accommodating. This was not the case. Unfortunate!

I purchased a purse on 12-6-17 while Christmas shopping, at the end of my shopping day I noticed the faux leather handles got so cold in the car they almost snapped and I could not give this as a gift. I went to the store on 1-6-18 to return purse unused with receipt and all tags and was told by the lady at the desk I could not return it because it was past 30 days. I said I would accept a store credit she said no, it's past the 30 calendar days no store credit, no returns accepted. . When I questioned because of the brutal weather they can't make a 1 day exception she said no. She stated I was pretty much stuck with it.

Well I checked the receipt it said within 30 days for most returns & exchanges, see service desk of Kmart .com for complete policy. Kmart.com says 28 days, receipt says 30 days and in the store I didn't notice any specific info at the registers stating no returns after 30 days. It appears to be a subjective hidden policy that customers are not informed of until they are affected by it.

This is wrong and I want my money back for my defective item.

Where to begin???? I am a former employee that is finally fed up with the abuse given to all of us here at the Mahopac, store. Not a day went by prior to Lori, the new Store Manager, replacing the former Store Manager, that we, all employees, loved coming into work. We where all treated with the utmost respect no matter what their job title was. Lori on the other hand is the exact opposite. God forbid you do or say anything that she just didn't like, your hours would be cut and the verbal abuse and lack of unprofessional-ism would go unseen and not handled the way it should have been. If an employee tried to speak with Human Resources about the verbal abuse and hours being cut by Lori, we where told that we either took it out of context, or she didn't mean it that way. Its not only sad that Human Resources wouldn't do anything about it, but the treatment by Lori would only get worse.. The word "Please" and "Thank you" is definitely not a part of her vocabulary. All she knows how to say is "Do".

When you have customers saying "I would NEVER wanna work for someone like that. And they are talking about Lori, a store manager. Customers would make comments about how rude she is and that her actions weren't necessary. She has been seen and heard speaking to customers nasty as well. I spoke to our District Manager, who will remain nameless. Forget that. All I know is his first name is Steve. He rarely came to the Kmart in Mahopac and was very surprise as to what I was telling him. He said he was unaware. Which I figured was the case because we all knew that Human Resources wasn't go to report it. They are all buddy buddy. Well, like I said, I am a former employee who quit just today when I was told that my hours where cut. What a coincidence that my hours where cut the day after I spoke with Steve and made a complaint about Lori that then my hours where cut. The original work week schedule had me scheduled for 3 days and the "NEW" schedule 2 days. I had an entire shift cut. Well, I needed to tell people and let it be known that Kmart in Mahopac NY 10512 is obviously NOT "AN EQUAL OPPORTUNITY" BUSINESS ESTABLISHMENT.:.ALL THANKS TO THE NEW STORE MANAGER LORI. THANK YOU FOR SHOPPING AT KMART. WE HOPE YOU HAD A LORI FREE SHOPPING EXPERIENCE. ENJOY THE REST OF YOUR DAY.

I ordered a beach towel online and got an email that it was ready for pickup. I go to the service desk at Kmart on Patrick street Charleston WV at exactly 4:30pm. The lady running the service desk asks my name then my number, which I didn't remember off hand. She rolled her eyes and took a big breath. I said I can give you my email and she took yet another deep breath and rudly said, "well what is it?". After she typed it in she said there is nothing under that name, I showed her my 2 emails with my order number, what I ordered and when I ordered it, etc. She showed no customer service at all up to this point. She repeated again there is nothing under that name, I said ok what about my points that I used for the order? She rolled her eyes (again) and said let me see your little email (from kmart) and she looked at it and made a phone call and walked to one of the cashier lanes and walked backed with my beach towel. She was rude, showed absolutely no customer service and treated me and made me feel like a burden that I was trying to pickup my merchandise. I will not shop Kmart again if the matter isn't taken care of or better yet contact my sister in law from news channel 13. Thank you for your time and hearing my complaint. It takes alot for me to become upset like this and after my encounter with her I felt so horrible.

I purchased curtains from the store in Pike Creek which is located in Wilmington, Delaware. I went to return the
curtains yesterday with the receipt and they would not take them back because it was over 30 days. I wanted to exchange them or receive a
store credit and they would do neither. I am looking for another type of curtain that I purchased from Kmart which are called Lindley because I just want to exchange the four curtains that I had for two packs of those (they come as a set). I need them to hang in my front window.

Is there anything you can do to help me? I can't even find the Lindley curtains online to purchase. The ones I was returning were on sale when I bought them I paid $12.74 a piece for them. I don't even want the money back I just want to exchange them for the two sets of Lindley curtains which are 63 inches long so my windows match in my house!

Please let me know how you can help.
Diane M. Ryan

Yesterday (Thursday) I went to the Kmart at Lafayette - E 8th St in NYC. A cashier told me that the student discount is going to end on the coming Monday and she suggested me to buy whatever I need ASAP. So today I went to the same Kmart and got $60 of supplies when I was checking out, I asked another cashier about the student discount and he said there is no discount so I thought I might remembered a wrong date. The cashier refused to print a paper receipt for me and said I would get an email with the receipt. However when my friend was checking out with the same cashier, my friend asked him if he was sure about that and the cashier said the student discount has ended couple of weeks ago but school actually has only started for less than a week. Then I told the cashier that I was there yesterday and got the discount. He finally gave the discount to my friend. I asked him to do something with my order but he said he couldn't do anything (without even saying a sorry) and I had to get the customer service. And the customer service woman was on her phone for 10 mins while I was waiting. I told her about my situation and she said "It's too late, you can't get your discount." I asked her if she can get my stuff refunded. She said no because I didn't have a receipt and the emailed receipt has not been sent to my inbox yet. Nobody was trying to help me at all even though it was their fault at the first place.

I order a 3 tier plant stand & when I received it was the wrong item. I returned and you received it back on 11/28/2016. but as of 12/9/16 I still had not received my credit on my bank card so I called This had been approximately 10 working days. After talking with your representative I received an e mail stating my reimbursement would show up on my card in another 7 to 10 days. This is ridiculous for it to take 20 days for my refund after you received my return on 11/28/16.

I do not understand the hold up and why you could charge my card on the day the package was shipped but even after return was okayed it still takes another 7 to 10 days for my refund. You say refunds will be returned in approximately 5 to 7 days mine is taking 20 days. I am very unhappy with and can tell you I will not order any more form Kmart or Sears if this is the way returns are handled.

Black Friday posting are still posted on Saturday at 3:30 pm for GE lights at $7.99 attached & taken to front for their viewing however manager says she will only honor one box asked why if there is no limit on posting said because she is making the limit not the posting. Very rude manager, didn't get full name only first Maria at Kmart on McRae. Stores almost always honor there mistakes much less have a manager say she's making the limit not the posting. She needs some training.

I have never complained about anything, but I just have to speak my mind. First off, let me say the cashier was sweet and trying her best. Its concerning this so called rewards program you have. Its ridicules! In spite of having to deal with no one to help you in the store, and putting up with only a few lines open, I've dealt with it and have done more shopping there, because of the rewards points. Let me say, no more. Its not worth it, and they can never be applied at checkout.

It was all a big waste of time for me. If this has happened just this once, I wouldn't say anything, but this is the second time they couldn't be applied. I learned a lesson and there wont be a third. It seems like I am not the only customer having this problem. Its sad when you cant fix your system especially during the holiday season. I will shop at Walmart from now on, where I should have been shopping instead. But I choose kmart for the rewards. I am very disappointed and exhausted from all the wasted time I put in this. I know you probably aren't bothered by this, but I just had to express my felling's and let you know, I wont spend another dime in your store. .

I purchased a halloween costume and I was never informed that the costume has a no return policy. This made for a very poor customer service experience and really makes me not want to shop there anymore. If I would have known that it's a no return policy on costumes then I would have never bought it from there. That needed to be discovered at the time of purchase instead of when I attempted to return it. Like I said before I'm not happy with the customer service and I may not shop there anymore.

I have been trying to apply for a job here at Kmart and submitted several applications. However, every time I called to see if my application was reviewed the hiring manager was not available or they weren't working. Not one person reviewed my application even though they say they are hiring. I have been trying to apply for the last 3 months.

Having problems using coupons at Kmart in Caguas, PR, Rafael Cordero Ave. Store. It's so annoying to use manufacturer coupons there. They always give any excuse for not accept them. Almost always I end not buying the item and so ashamed because people in line hear all the cashier and supervisor complaint with the coupons and have to wait so much for pay. The more recent incident was today. Daisy disposable 5 count razors were on sale at 2.99, I had a 3.00 coupon for one 4 count or larger one.

The cashier start reading and then talked to a supervisor, they just say that coupon was not for that item without scanning it. I told them that if the coupon is an incorrect one it. Will not be accepted when scanned and that it was not the first time I use one of that coupons for that item without problem. They just gave me the coupon back and didn't try to verify. They never scanned it. I opted for not buy the item. Almost every time I bring coupons to that Kmart is the same situation. They need a training for coupon transactions.

Purchased a pair of men's jeans in Clarksville Tennessee on 9/29/16 at a store that was just starting a going out of business sale and I specifically upon checking out if they didn't fit could they be returned to another store that was still in business. I was told that I could. Well you can guess what happen upon taken them to a Kmart in Hopkinsville KY." I'm sorry but we can't refund them because they don't have a bar code on the receipt from the store going out of business. Is it know wonder that K-Marts are closing? Poor polices, poor poor customer service, they give customers the run around. The money I spent on the jeans isn't going to break me,but the fact that I was told I could return them if they didn't fit and the other store said I couldn't. Just turns me off forever to never shop another Kmart again.

I am very upset that I can't allow my 2 year old to watch Pooh Bear on nickelodeon without hearing the words "Shut up" shouted twice in the Kmart commercial. Very disappointed that this company would find those kinds of words appropriate for a kid channel. Way to go Kmart for setting a good example. I will never be returning to one of their local stores.

Because of the new return policy I will not be shopping at Kmart ever again. I have a set of sheets that was a gift, never opened it even has the Kmart label and bar code on it. Now when I try to return it for a store credit I was told no, that the policy has changed and I cannot even get store credit without a receipt.

So I placed a Kmart order online as I typically do. Got email to pick up package. Went to customer service where the attendant Megan t was totally rude. Got home opened package and it was only one part of my order. Went into Kmart the next day to let them know what happened where once again was greeted by the rude attendant who argues w me about my package. I tell her that maybe my other package had been misplaced and she gets even ruder. With a store w not much traffic, you'd think they'd want nice employees, guess not.

Upon speaking to manager she said she would check into and call me. Received a call, saying package was picked up in the morning.. Which no it wasn't. Okay peoplel it's a 6.49 swimming trunks for our sons vacation seriously. So now we have our daughters which was picked up and now have no idea where our sons is at. Umm so someone made a mistake it's a 6.49 fix refund our money we obviously won't have the trunks in time now

i went into Kmart on 5/12/16 to buy a gift card for the playstation. When I was rung up they said there was 3.00 tax that needed to be paid, I have never had to pay tax on a gift card ever. it's always the amount of the gift card period. I asked for the front end manager and she did not help me, I then asked for a store manager which, I believe was Dave he arrived he said he knew nothing about it and would have to check with corporate which would take a couple of days. He would not remove the 3.00 so I then went to Walmart and bought the same gift certificate for the amount on the card which was 50.00 period.

I always shop in the Hazleton Kmart and because he would not remove 3.00 you just lost a customer of about 10 or more years. The only thing I will ever purchase again are for my prescriptions. I hope 3.00 was worth losing a customer forever. If I shop at any Kmart again it will not be the above mentioned store. I worked in Management for 15 years and yes, retail management and would never want to lose a customer over three dollars when I knew I was right.

My local kmart pharmacy has changed their hours. We can now pick up our scripts mon.-fri. from 10-6. I would like to know whose idea this was ? I'd guess some peanut counter who has no idea how a pharmacy is run or it's purpose is. MOST people are working those hours, and would have to have someone else pick their scripts up. Or go to another pharmacy. So it's a great idea if you want to put them out.

But I've been going to my kmart pharmacy for years, and don't want to change! Carla, Kevin & Janet know my allergies and habits. One of the few things they have right, and now they're going to change that. I tell you. It's a bean counter making the decisions because management is out of ideas. Do not listen to cfo or money people. they only see the bottom line. Ask us, we will be happy to tell you way to improve business.

I picked up an item on clearance that had a sign stating it was half of the current price but it didn't ring that way. After calling the department the service desk girl went to check came back And said I was wrong I asked to speak to the manager Angie said "sure will just give shit away" and walked to the service desk to call after a few minutes she came back and said Susan said she could change the price when I said I still would like to see the manager she said she had already fixed the problem and it would be 10 to 15 minutes before the manager could come.

I chose to wait and about 10 minutes later Susan came listened and apologized for your employees action and went on her way. I'm not sure I spoke with a manager as she had no name tag. Neither did Angie I wouldn't have known her name except another employee said it while I waited. Very few of your employees had name tags. I realize your people are upset about your store closing but I don't think that gives him the right to treat people in this manner.

I bought a Christmas tree yesterday and decided to take it back today, it has not even been opened. when I went to the service desk the lady got another lady and she told me I could not return it. She got the policy out and read it to me. it was not where anybody could read it and it is not posted on the clearance items and it is not on the receipts. So my problem is if I take this prelit tree out and the lights don't work I am out $150.00.

After trying to purchase a 31" batman figure over a three day period, I elected to speak with someone in Kmart customer service. Big mistake on my part. The figure went off sale even though it was advertised on the web sights for $19.99. The agent would not match the price, ask to speak to a supervisor who was every rude. I ask to speak to her supervisor and was informed she did not have one. She does need one. I will never attempt to purchase again from the Kmart website and will send my complaint to the Kmart corporate office next.

I went to the only K Mart located in Orangeburg SC 29115 to purchase a refrigerator that was on sale for $499.00 plus tax on 11/11/2015 talked to the young man in charge of the appliance dept ask if it was in stock He told me to wait n he would go in the back n check He never came back up front I waited 30 minutes n left.I went back this morning same experience waited 30 minutes ask for the store manager She never came to talk to me etc etc I talked to her on the store phone n she said she would come up front She never came. I got frustrated n left K Mart. I guess K Mart does not need my business.

Kmart ran an ad today for a small electric fireplace for $119.00. I went to the store at 10:30a.m. and was told they only got 2 in. One already sold and the other was the display model. The service desk clerk showed it to me and I asked that it be turned on I could see it actually work. Had it been accomplished I would've bought the display. However I was told there was no power source hooked up to turn it on. I do believe if a customer is willing to put out $120.00 for an item they should at least see it operate. Therefore Kmart lost a $120.00 sale which I'm sure means nothing to you but I'm letting you know anyway through this complaint. I have been a Sears and K-Mart customer for many, many years however I may find it not so necessary to shop there now.