Contact Ann Taylor Corporate

was in line waiting last night (12/19) to ask price on a pair of pants. When the sales person engaged me she abruptly stopped what shew was doing for me , logged her terminal to the punch out for an associate to punch out and decided to have a conversation with that associate about what to bring in for food today. this went on for 3-4 mins. no apology of anything to me, it was like i wasn't there, and maybe it was in my mind that i was holding a pair of $100 pair of pants in my hand. When she finally finished the conversation she then took the pants to check the price while i got the stink eye look as i was bothering her. so I hung them back up and left. went down 2 stores and bought what i was going to purchase $600 worth of clothes at your store to H&M. the person that I was buying these for asked me to go back and purchase the pants because you are the only store she checked that had them in her size. so this time i get associate 6770502 who's is chewing gum like a cow chews its cud. Really, i thought that was not allowed at "Ann Taylor Stores", when i purchased the pants she had to go to the ground to count my cash. Not sure if she was scanning my money or not, but it made me very uncomfortable, this took 2-3 min before she entered in the money so that i could get my change. i am still feeling remorseful that i had to endure this and dont worry i wont recommend this place to any of my professional friends. with the way the economy is you would think my experience would have been better. ps I have been a long time customer with AT, but my money can be used a other places . all this for $56.00 pants. you can all me 925.875.8135. i doubt anyone will

I always loved shopping at the Loft and Ann Taylor. Over the years, it has become difficult to shop at these stores as they have closed. I've made purchases on line and have had to travel to a store for returns and exchanges. The closet store is on Montague Street, which is never easy to get to with travel, traffic and parking. My most recent experiences with the Loft have me so turned off by the quality, or lack thereof, of customer service. The "team" including the manager at the Montague Street store could really use some training on customer service and how to talk to customers. Anyway, the purpose of my visit to the store was to make exchanges. I shopped, tried on, and exchanged, and paid. The store wasn't busy and many team members were around in the store. Not one team member offered any help, not even in the fitting room where I needed help retrieving different sizes. I came out several times looking for help and in a quiet store with nearly no one in it snot 1 team member helped. Next, I get to the register to exchange and pay (my purchases exceeded the dollar amount of my exchange), the cashier Jennifer was abrupt, rude and impatient. She also said she could not take back one of the dresses because it was mail return only, which wasn't indicated anywhere on my packing slip. I bought several things that day and she packed them in 1 bag like rags in tissue paper. Clearly, I needed a second bag and she needed to fold my purchases, which looked like garbage when I took them out of the bag later at home. Next, I needed to exchange 3 of those items for sizes and so I returned 2 weeks later yet again to make exchanges. On this particular day, desk associate 467858 (her name is not on receipt) was also rude and abrupt and didn't seem to know what she was doing. She rang in 3 separate exchange transactions for the current selling prices, which.l were less than what I paid. Hmm, I had a receipt and I had my loft card, which I used for the purchase transaction. So she had to void out the transactions and so them over. Had she just listened instead of having a rude attitude, she could have saved herself the extra work and went back to doing nothing much sooner. One other thing is that, again the store was not busy and I waited a long time for a cashier because someone was checking out ahead of me and there was only 1 cashier while several others stood around and did nothing. To add onsikt to injury, the worst thing about that is as I was walking to cashier another woman came out of left field and the associate took her items without acknowledging that I was waiting on the line and clearly next. I said, "Excuse me, I've been standing here and I'm next." I got no response from the cashier and a nasty look from the customer who disregarded that I was next. That's when sales associate 467858 said she would ring me up and was visibly annoyed that she had to. Really? This is ridiculous. The team at this store is in need of training on customer service, people skills and common sense. Thanks for your time.

I went to the Ann Taylor store in Towson last Saturday to return a pair of earrings I bought online. I had the receipt, but I did not have the card that the earrings are attached to. The woman at the cashier told me I could not return them because they needed to be attached to the card. I ask her why, and she said " Would you buy a pair of earrings that was not attached to anything." She was so rude, and embarrassed me. I was so upset because I have an Ann Taylor Card, and I spend a lot of money with Ann Taylor. If I was able able to return them I would of spent more money.