Contact Davids Bridal Corporate

On November 23, 2019 my bridal party purchased 6 dresses after our bridesmaid appointment. All of the sizes we requested were available for purchase. We chose the long strapless chiffon dress in chianti and plum. Our stylist ensured that they had all of the dresses in the sizes we needed. Then today, 11/26 my bridesmaid received a call that the size was no longer available in her size, even though it was already purchased. The person she spoke to on the phone was not helpful at all. Now, all of my 6 bridesmaids have to change their dresses and cancel the purchases they already made. We specifically made an appointment and came to the store so we could avoid any issues. Now I do not know what colors I can use, because of a mistake made on your company's part. You also have a 0 cancellation policy, which I now have a problem with, since your company created this issue. Each one of my bridesmaids should be able to cancel their orders because of your mistake.

I bought a dress a few days ago. It was ordered, then later found out it was discontinued. I came in to get a refund, only to find out EVERYTHING IS FINAL SALE. NO REFUND ONLY EXCHANGES. WHAT A RIPOFF!!!

Rude employees and customer service is is poor, attached to my David’s Bridal experience. I’d hoped for more. I’d recommend going somewhere else.

I purchased my bridal gown, my flower girls dresses, and my bridesmaids dresses. I was already annoyed that I kept getting stuck with the same David’s Bridal employee for my appointments who had no idea what she was doing and stressed me out to the max. My mother and sister found my wedding dress while my consultant tried to not get me to try it on. That’s not even my complaint though. One of my bridesmaids had to purchase her dress online. She ordered a size 16 and received a 22. How is that even close to the same size? It’s not. She called and talked to someone twice who told her there was nothing they could do, and my bridesmaid would have to take it upon herself to find another store with the size dress she needed or to get someone to alter it because David’s Bridal COULDN’T!!! They also told her that to send her the size dress she needed, would take the dress 3 months to get here, October 2019. But my wedding is September 21! So, something that is David’s bridal’s FAULT is now OUR problem?! She called the store and talked to 5 different people and she finally found a dress out of state. David’s Bridal is a rip off, if I could change the place I purchased my dress and all my girls’ dresses, I would in heartbeat. This place is a joke, and it’s up to the consumer to fix their mistakes!!!!

To whom it may concern I purchased a tiara for my wedding and when I pick it up it came in a to go box which I thought was a joke . It’s this the way it’s supposed to be ship and given to Your Brides ? When I ask the manager about she just laugh it off ! I feel that it should have been carefully packaged and secure being that it did cost $199 . I’m so displeased and not sure if I will get my bridesmaids dresses from here after all .
I’m even scared to get my dress altered now .

I am extremely disappointment with all my encounters with David’s bridal during the process of getting my maid of honor dress for my best friend’s wedding. To start, we all went to David’s bridal in Paramus NJ. We had a very rude sales person that fitted us for our dresses. Even the brides grandmother was very upset with how she talked to us girls and told us we didn’t look good in certain things. Finally we found our dresses and got them ordered. I ordered a 18 even though I wanted a 16, because the sales person told me I didn’t look good in the 16. Then the dress comes in the mail, some strings were ripped. Then a few months pass and I try on my dress again, and I was swimming in it. I had lost some weight. So then I went to David’s bridal in Middletown NY to see if I would have time to exchange the size before the wedding. I originally was told they would exchange my dress for another size before the wedding for free, if they had enough time to order it. At the Middletown NY store they did not have a size 16 dress for me to try on. So instead I tried on a 14 and it fit and zipped all the way, but it was a little tight. The lady that was helping me was one of the managers. She kept telling me that the 16 wouldn’t fit me and that the 18 fit me fine. This was while I was in the 14 that fit me!!! I looked like a box in the 18 and I told her that I would like it to be fitted more. After going back and fourth for a while she told me that Danbury CT had a size 16 I could try on. My mom and I then drove an hour and a half each way to go to the danbury David’s bridal. Luckily, the lady that helped us in Danbury was one of the nicest sales people ever. She knew exactly what I wanted and agreed that I needed a smaller size and then even alterations. She told me I would need minor alterations in the back of the dress to tighten it up around my figure, and also tighten my straps. She said it would be about $25 for my alterations, maybe a little more if I got the straps done too. She set me up to order my new dress in time for the wedding, she also told me to make an alteration appointment ASAP. While she was ordering my new dress, she saw the comments that the David’s bridal in Middletown had left after my visit. She said that they said I didn’t need a new size that mine fit fine, and that they shouldn’t let me get a smaller size. This lady then wrote in the notes that I definitely did need a smaller size and even alterations. When I got home to Middletown I went to my store to make the alteration appointment. Today I went to my alteration appointment in Middletown NY. This was the worst experience of them all, even after all those other horrible encounters. David’s bridal in Middletown is the worst. My appointment was at 2:30 I didn’t see someone until 3:00 when I told them I needed to be out of there by 3:30. After pinning my dress to my liking, they came over with the alteration price and it was $160 plus $25 for a rush (which I was never told about prior to today). They wanted me to pay $160 alteration for a $170 dress!!!! I was told it was going to be much cheaper than that! So then we asked to talk to the manager, the same lady we had dealt with in the past that was extremely rude! She goes onto say “oh yes I remember you guys, what’s the problem”. We tell her the problem and she says “oh I’m sorry you were told that, nothing we can do here, Danbury should definitely match what they told you but I don’t know what else to tell you”. We mentioned we were not driving back to Danbury and she said I understand but we can’t help you. These employees had no care about the things they put me threw. They already had the dress sold to me, and that’s all they seemed to care about. They didn’t care about the fact that strings were loose or broken on my dress when it was shipped to my house. They would not fix it for free, even when the manager said that those things should have been looked at before it was shipped. I will NEVER step foot in David’s bridal again. This is the second wedding I’ve been in, and both have used David’s bridal. Both times were disasters, and both times we were very unhappy with the process. We thought we would give them one more shot but after 2 different weddings, I now know not to go back to David’s bridal. I will be telling my current friends that are engaged or soon to be engaged not to use David’s bridal, it has not been worth the trouble I’ve been out through. I really hope that my complaint will change things, I’m sure it won’t.

the experience ordering the dress was fine, the staff was friendly and very helpful. specially a staff member name Victoria, she was very nice. however the alteration department was the worst experience of my times to say the least. after purchasing the dress I needed a lot of alterations done, I was told they had their own dept. that does that and I went right in, the drees needed to be trim at the bottom and adjusted on the top, I also got the cup for more support, I got Very Wang style VW360352 (VW champagne), I explained to Veronica one of the staff at the dept that the dress need to be floor length, I paid $135 for alterations and $172 for the Dress. when I went back to the store to get the dress from the alteration's dept the staff member handed me the dress in plastic bag, I was holding my shoes thinking they will have me try the dress to make sure all alteration was done correctly but to my surprised that wasn't the case, I had to asked the staff if I had to try it and she said "DO YOU WANT TO?" and I told her " I think so bc is the right thing t do" she then left me holding the bag with the dress and left me all alone, I then move on to find a dressing room that was available and while putting the dress on I realized I couldn't get the zipper up, I had t come out holding the dress and asked for help since the whole staff was inside the sewing room, the same staff came out put my zipper up and left right after, at that point I realized something was wrong with the dress, the length was uneven, the underlined was shorter than the overlay, the left side was shorter than the right side, the top was bulging bc the bones were put on the wrong place....it was a HOT mess....from floor length I can now see the shoes..I was so confused and the fact that no one was willing to assist me unless I ask them, then Veronica came and I explained to her how disappointed I was with their work but most of it with their poor service...I was beyond disbelieve, I never thought that picking up a dress from the alteration's dept at David's Bridal was going to be this way, that they just hand you the dress and bye, that they don't ask you to try the dress on to see if the work was done correctly....I didn't know that they don't CARE. I got so upset and told veronica that the quality was their service was so poor and low. I was left alone trying to figured things out on my own....she then started checking my dress while I had it on and she agreed with all the imperfections and all the mistakes that were made. there was a customer waiting behind me while I was expressing my frustrations to veronica and she was picking up a dress as well but in her case she was asked if she wanted to try her dress on, at that point I was more confused...I wasn't asked but the customer behind me was asked,
do they pick and choose who they are going to ask or treat properly base on what? I pointed that out to Veronica, I wasn't asked but the next customer was and she was standing there unapologetic and repeating "ok" I then Handed her dress and told her I would be back once I feel better.
I went to the front of the store and there was to manager available, they gave the manager information I went back the next day 06/07 in the morning and the manager was a nice young lady that listen to me and showed me a lot of sympathy, she took me to the alteration's dept I got me set in one of the fitting rooms, the staff member at the alterations dept was nice and pleasant and alone with the manager they made feel the dress could be fixed, they told me to go back the next day and see the Irina (Manager for alteration dept) I made a appointment for 5:30pm on 6/8 I got my confirmation on my phone, then I decide to call the store to make the dept manager Irina was going to be there to assist me and when she came on the phone Irina told me that she was leaving at 5:30, I told her what I was told the pervious day but she asked me if I can make it earlier and said no bc I was working....she then said that she couldn't stay pass 5:30 because David's Bridal don't pay her overtime.
I understand they have a schedule but I don't need to know her deal with David's Bridal.
she told me she was trying to help me...I still don't understand how. she said she will stay and wait for me once I told her I didn't like the way she was speaking to me. she said she was working on my dress when I called and I asked her if she knew all the issues with the fitting and she said I I wanted the dress longer and that is what they were doing.
I tried to explained to her over the phone what was wrong with the gown and she said I just got here like 10 minutes ago, and you want the dress longer and that is what we are doing,
first able the dress was uneven, the underline was shorter than the chiffon overlay, the top was bulging bc the bones were moved to the wrong place...and on top of that I paid 135 dollars that came with the nasties and most condescending behavior from the whole alteration department.
I will never use David's Bridal again. my business was not appreciated. $351 dollars spent and I've been treated so poorly and plus a have a wedding in 3 weeks and I don't have a dress ready instead I am having anxiety attacks and nightmares from all the stress this whole situation is giving me.

We came in to order our dresses for my brothers wedding, we all ordered and received our dresses.... Mine still has the security tag on it which means I paid for a dress that was in the showroom, Another has her dress with an ink stain across the front which is very visible, another received her dress and it looks like it was balled up and place in the bag.... this is unacceptable and the wedding is less than 2 months away. I tried to call 15 times, I do not want to txt, I want a person to call me ASAP. Your corporate office number throws you into the never ending loop of BS......

it is quite embarrassing that after many emails to customer service , I could not get back my money in time to change the measure of the dresses .
It took less then 1 week to get them , but are 6 weeks gone from return and still no money back .The wedding is already gone , my dresses were bought from a trustable site Otto Europe .
I am very disappointed about this experience and would not recommend to anyone to use this webshop.
Should I turn to legal way to solve this issue of getting back my money ?

Details of my return:

Order No: BFRTL_E4X001060786980
Return Order Date: 15/04/2019
ReBOUND Tracking No: 515001547345

Return Summary
Order Date: April 7, 2019
Order Number: 27974785
Return Authorization Date: April 15, 2019
Return Authorization Number: RT-E4X001060786980-AA

I went to a David's Bridal Store with my dress and online receipt in which they refuse to exchange. I wanted to exchanged the dress because the dress i tried on at the store was a perfect fit, but the online dress length was very long. The different in both dresses was the length. After spending so much money on my daughters wedding dress, bridesmaids dresses, and shoes i was very disappointed when they told me they could not do the exchange because i purchased it online. I was going on vacation and did not have the time to send my dress back online. I also contacted the corporate office and thought i would receive better service, but it is unfortunately that i did not get the service a customer shall receive because of the policy you have on exchanging. Walmart treats their customers with more respect than David's Bridal. I was told by a friend of mine how awful your service was. I did not believe them at the time. But with this experience i truly understand what she meant and would not recommend anyone to choose David's Bridal for their special occasion dress.

I purchased my daughter a self adhesive bra for prom it was $20.00 the day she
went to use it we realized then tape was faulty. Which rendered the item useless! I quickly called up the store and explained my issue and explained I purchase this item 3 days ago and still have the receipt. I also asked if I could get and exchange for another one the gal after asking her manager said that they were unable to do anything since they cannot resell it..no credit no refund no exchange! I said are you kidding? I can’t use it, you sold me a faulty item. She said i could call the corporate office and see if they will help me. Unbelievable customer service at David’s bridal I would recommend anyone stay clear of them as I will definitely take my business elsewhere in the future. I have always heard negative feedback regarding this store but have finally experienced it myself and felt I had to leave a review regarding my experience.

hello my name is krystal
last Saturday march 6th 2019 I had a appointment at davids bridal in south Portland maine. My appointment was for 1030 I showed up at 1020. My appointment would have only taken a few mins maybe 10 at the most because I was just picking dresses out for my bridesmaids so they can go to try them on on there own time. I went to the front where the girls standing there put my name down and said someone will be with you in just a few minutes. I stood there already knowing what I wanted for 1 hour and 20 mins. I finally went up to the girls again and said excuse me how much longer do you think it will be for someone to be able to help me... The girl replied ooh no one has seen you yet they must have forgotten about you and kind of giggled. Well I wasn't happy at all when the girl finally came over to help me she was great and had me done in no more than 15 minutes. As much as I want to continue my service with davids bridal I think I might have to go elsewhere do to the disappointment and the customer service

I purchased my dress a few months ago because i was so excited and couldn’t wait to find the dress. Well i was told by my sales girl that alterations was included in the price i paid for my dresses, only to find out today from the alterations woman that it is not! Im so pissed and i will never recommend or ever shop at one of your stores ever again! I hate being lied to!

Poor Service.... Meaning my daughters dress cost $1,600 then you gave her the wrong wedding dress it is suppose to be a Ball Gown Wedding Dress instead you send her through Davids Bridal a Gown Wedding Dress ); then next thing eveything went just wrong even the tailor new the is a rip on my daughter dress and refused to sew the bottom of the Wedding Dress who does this your company Davids Bridal in Springfield, Mo please make another fitting and this sew the dress or please send her the right wedding dress and just think some other young lady is crying and so, is my daughter and this her Wedding.

We purchased a dress at 1300 and a veil for almost 200. The experience was great with our stylist. It was very busy being a Saturday 1/27. The check out process took a long time. No big deal We where then told it would be 20 weeks before may daughter would get her dress. The veil would be in anytime. Well the veil came in and my other daughter picked it up for her. 1/31 She brought it home and I looked at the bag which was worn veill was rolled in bag comb was bent in every different direction. Def shop worn. I was told we where getting a new one. Rest assured!! Well I called David's Bridal spoke with manager Abigal, and she again assured me that once she received it she would order a new one. Then we had the issue of getting it back to her. She said she would get back to me on who would be picking it up, or that she would be sending me a return envelope. Well a week had passed thinking she was just sending us the return envelope that never happened. Saturday Morning I called to a very frazzled Manager Abigal telling me that the reason why she did not get back to me is because the veil is discontinued and had to find it, and that she had just talked to me on Sunday which was not at all the case. She then was very put out because she was the only Manager working and that she would have to go to UPS at 730 at night to get a return envelope after her shift last Saturday. I then said that first of all she had lied to me about being able to get this veil. She a gain offered me a 10% discount on the new veil (REALLY) After the way I was treated by this Girl. Bait and switch!!! I have heard of all the shotty business transactions at this store I went along with going there. I now know that this whole experience is not going to go well. We purchased the dress based on the veil. As I think most brides do. Being in this business you would hope that you are not treated as a number. I had asked Abigal for her District Managers phone number she would not give it to me, but I would hear from him that day which was last Saturday never heard anything. I had also emailed your customer Service Saturday, and it did say I should hear something in 48 hours. I am at the point of going to Facebook to warn people of this stores business practices. I am to the point of looking into a full refund. After the way this woman was. I honestly do not feel we are going to be treated well and that we can not trust that my daughters dress is going to be in the same condition. I hope I get a response soon this will be the 4th time that I have reached out to Davids Bridal.

Really love David's Bridal. This is not a complaint as much as a compliment for their service as we prepared for our wedding. They took care of everything and the customer service was fantastic! Highly recommend this company.