Contact T.G.I. Friday's Corporate

The service! I was waiting on my food in the back of restaurant where the kitchen is, while waiting I hear staff members talking about the type of person they like. The girl tells the guys, I know you don’t like Black girls you like the Spanish/ white type and you don’t like for them to be fat... all of this is taking place while I’m waiting on my food, if I could hear it I know the other customers could. Then my food comes out burnt and no taste!

I was at your Frederick, Maryland location ,Monday around 4:30 pm with my 25 year old granddaughter. As we both wanted to have a drink we ask the bartender the prices of the drinks. For me I was told that Jim Beam was the house drink and it was $5.00. So I ordered a drink as did my granddaughter plus appetizers. After the drinks were served the bartender informed us that he was turning us over to someone else as his shift was over. After ordering dinner and more drinks I had to go looking for our server and ask for the bill. I finally got the bill and in reviewing noticed I was changed almost $7.00 a drink for the drink I was told was $5.00. After a long song and dance story I was told the drink prices were reduced. I gave the server a $100.00 bill for a $49.00 tab. After 12 minutes ( yes I looked at my watch) I was brought the change. Well I had to call the server back because he gave me $100.00 in change and said thank you, I pointed out that he gave me to much change. No he didn’t realize that. What a totally unacceptable time with the service trying to track down my server, feeling like I was never going to get my change and the overcharging on my bill . My granddaughter and I looked at each other and both said no never coming here again!

I'm currently at fridays in Alexandria Virginia! I been here since 9pm and its 12:31 and I'm just getting my food this is ridiculous.... I'm very upset this is this worst customer service I ever experienced!

We waited for 22 min for a outdoor table a couple were ahead of us for an in door seat when he was called he wanted an outdoor seat and they sat him I spoke up and said we were waiting for a outdoor table we should be offed first The girl at the scheduling was rude and said. Ohhh your next I said no I’m not I’m leaving and both girls said ok. With an attitude. Very rude and so unprofessional.

I visited TGIF at 4601 S Cooper St, Arlington, TX 76017 on May 31 my waiter gave me my receipt for $16.97 that is how much i signed for and authorized to be removed from my card, i see my bank statement and realized he charged $42 unauthorized from my card, i only signed for $16.97 i do not appreciate someone stealing from me. I'm not sure as to what type of business you are running, but for someone to do that was very concerning who knows how many times they have done that. He made me to think i was only charged for my drinks in order to get a bigger tip i believe. I don't mind paying for my food, but don't trick me.

We usually eat here a few times a month or more. The past 4 times we’ve been, something has gone wrong. A few weeks ago, the server came to the table very rude and short with us about everything. The second time, the food came out cold. The third time, it took over an hour to get our food. Today we ordered online to keep any of this from happening. We ordered a little after 5 and the online said our food would be ready by 5:52. We showed up after 6, but the food hadn’t even been started. It’s now 6:30, and still no food. What’s going on with this store?

Last April 17,2019 , I went to T.G.I Friday’s in Piscataway branch in New Jersey to go area and place my order , I was there around 6:05pm , I ordered phylly burger with sweet potato fries , pasta and sizzling chicken and shrimp, I waited almost 30 minutes , after paying $36.79 I realized that 1 of my order was missing it was phylly Burger , I went back inside and asked the server (Elissa ) and she told me that they don’t have it , I was so mad because I waited almost 30 minutes without my order completed , nobody informed me ahead of time , I could replaced my order in time . Over all the service was very bad , unprofessional and inhuman. Thanks

On 4/6/19, about 5:p.m.my church members of about 15 ladies were visiting the location on Schillinger Blvd, Mobile, Al Our order was taken, it was 1 1/5 before anything came out. When it did,the food was COLD. The service was LOUSY!! I ordered steak and shrimp with broccoli with the whiskey sauce. I didn't get my shrimp, the broccoli was brown, and noe butter, or sauce for the steak. NO one in my party got their order to their expectation. One lady ordered a burger, and the bun was like a brick and cold. She sent it back and the same food came back. The server, went back several times and told of our complaints, when asked where was a manager she said that they were very busy. When I asked for my check,I was charged for shrimp I didn't get.NEVER did a MANAGEMENT come over to talk to us. They were so rude. That was Christian people. They all expressed their dislike for the service and the quality of the food.I have never been to a place where management didn't care at all. We didn't make a scene. They should be thankful.

YOU NEED AN EXTERMINATOR IN THE STATEN ISLAND MALL RESTURANT THERE IS A BAD CASE OF ANTS CRAWLING ALL OVER YOUR BAR TABLES. YOU ALSO NEED TO RENOVATE THIS RESTURANT ITS FALLING APART INSIDE. YOUR WAITER ARE AWSOME BUT YOUR MANAGER NEEDS TO BE CHANGED. BAR RESCUSE 911. GET WITH THE PROGRAM. LOSSING LOTS OF MONEY WAKE UP!!!!

The service was very poor. Was informed there would be a wait of 45 mins. to a hour. Arrived at 4:00pm didn't get seated until 5:30 or after. Was informed that all of my party needed to be at the Stonecrest location in
Stonecrest GA before we could be seated. We waited another 30 mins. or longer after placing orders before food was served this was a large party of 15 with one being a child. I asked why wasn't there someone to assist the server with the taken of orders was informed short of help this is unacceptable. The manager not once came to table to see if everything was okay or anything. The server didn't ask if anyone had a TGI Fridays reward card. The server didn't bring chips or salsa as we waited for the food. Nor did server bring water for all parties only brought water to those who has water instead of beverage. The serve was very poor I will not be visiting location again.

6 customers in whole restaurant, waited 5 minutes to be seated, waited 20 minutes to get our drinks waitwd 12 minutes to speak to manager, horrible experience will not return

The manager is sitting with his staff talking about gas stations sees that we needed some beverages and ignored the patron and then when i walked up and said can I get drinks he looked at me like I was wrong. The place was not busy at all in the afternoon plates never cleared from table either .

Last night we had your rib special. Everyone's ribs were dried out but mine
were so bad you had to saw them apart. I and my family frequent your TGIF
restaurant often but this was the worst meal ever. I even recommended
the ribs because they were so delicious another two times. Sorry I recommended
them. Very disappointed!!!!!!!! Dorothy Marchetto

Over the years, I have enjoyed many lunches and dinners at TGI Fridays. This afternoon, I stopped in the TGI Fridays in Merritt Island, Florida for lunch. After waiting, more time then I felt was necessary, I received my Cobb salad. Under the salad Green's there were several lettuce leaves that were slimy. I called this to the attention of the manager and his response was, " I'll let them know". No apology, no nothing. I almost said to him the appropriate response would be I'm really very sorry, but i just let it go. The more I thought about this the more bothered me, thus this email. Perhaps it would be beneficial for this young man to have some additional training.

Horrible experience. The Mesquite location needs to be restaffed and start over. The wait time to get a drink and just a app in the bar area is ridiculous. Our waiter Kori is a joke. He kept forgetting our order. He asked 3 times what we ordered after being missing for a total of 37 mins. The Manager in training he said could not do anything but apologize, which was just useless. Worst experience by far at any TGIF Ive ever been too ever.

1/18/19 About 7 pm
Store in Farmingville NY 11738

The Promotions didn't cater to customers requirement ( 2 2 2 =20) Example no low carbohydrate option like salad for appetizer, I am allergic to Chocolate , Manager on duty said she couldn't switch dessert for plain cheesecake or other non chocolate dessert . I feel ripped off .

Mr. Frank Rubinger
Frank.Rubinger@yahoo.com
1998 Route 112
Apt 43B
Coram, NY 11727
631 320 1603

I am not sure when my parents and I had dinner at the Flemington Fridays Restaurant, but I remember Tom was our waiter. I didn't like seeing in person Tom and his female coworker said "derogatory" things about a female customer like me because that is not nice, that is not true things about me what came out of their big mouth and they were being very very unprofessional. I am surprised the supervisor didn't call them out on that. Also, I did not like Tom the waiter kept looking at me and I did not like that. The ugly look on his face at me looked like a stalker and a human killer waiting to murder someone which is horrible.

Dear TGIF,

First of all, I am a huge fan of TGI Fridays. I try and patronize one of your restaurants whenever I travel to a location that you are in. Recently I have been craving TGI Fridays. I convinced a good friend of mine to join me in Metairie, LA for dinner. We live in Baton Rouge, and your location in Metairie is approx. an hour and 1/2 from my home. We arrived right around 6pm. We sat at a table in the bar area. The table still had the previous patrons signed receipt on the table and 2 empty glasses. We decided to sit there anyway, thinking someone would come clean it promptly. It was a table with a great view of the TV (I promised my friend if he joined me, he would still be able to catch the game. Sunday Night Football) Well, 25 minutes passed and no one EVER came to greet us, take a drink order or clean the table off. I approached the bar tender and advised her that no one had come to our table yet. She apologized and promised someone would be to us shortly. ANOTHER 15 minutes passed, and still no one had come to our table. My friend, was ready to go. But, I really wanted TGIF. ugh. I finally went to front and asked to speak with a Manager. The hostess pointed to a gentleman sitting at the bar having a heated conversation with another dissatisfied couple. I waited patiently for him to conclude that conversation, to advise him that my party had now been seated for 50 minutes and the table was still dirty and we have not met our server. He too apologized and advised someone would be to us shortly. ANOTHER 15 minutes passed and the Manager came back to see if anyone came, We told him no!... He walked away and within 2 minutes, a server came to our table and asked to take our drink orders. ugh... we gave her our drink orders and I asked her if she could get me a wet towel to wipe off the table, she AGREED TO BRING ME A WET TOWEL. To no surprise, my friend is very frustrated as am I, and he comments to me, "after you clean this table, go wash some dishes, and while you are at it, make our appetizers, lol" I was so embarrassed. I asked my friend to drive 1 1/2 hours to be subjected to this caliber of service. I had to Keep apologizing to my friend for your employees actions. Someone at the bar came and wiped the table off with hand wipes and napkins. I did not have to do it myself. After 2 plus hours, we did finally manage to get our drinks, appetizers and entree's. I have never spent 3 hours in TGIF before. This was the TGIF experience from Hell. I love your food and usually the service is good. I have never been to this location in the past, and I will probably never go back. Our bill came to $73.00 and still we left a tip (never had 1 server in particular... it was a group effort) I asked to speak with the Manager, to see if he would be willing to comp an appetizer, at least, for the inconvenience... But he never came and after waiting another 10 minutes, we paid the bill and left. (SMH) Thank you for listening, I thought someone else should be embarrassed with me!

My best friend and I decided to have a girls trip for birthday this past weekend after driving from Tuscaloosa Al to Memphis we decided to visit TGI Friday’s because we don’t have one in our home town the service we received was AWFUL from start to finish.... we decided to sit at the bar... when we sat down the waitress never spoke even after we spoke to her.. she fixed our drinks took our order never came back to ask if we wanted another drink... our food came out it was horrible I had the sizzling chicken plate the plate was not sizzling the chicken looked like rubber... 3 other customers asked us about the services we we getting and stated that they had received the same treatment when the manager came out she was very nasty with everybody stating that the sizzling chicken plate didn’t have to “sizzle” all the time and then the waitress became very defensive yelling back at the other people who had complained as well the manager never once asked what she could do to fix the problem we decided to just pay for our drinks and leave... we went across the street to longhorns were the manager there compensated us for our bad service at TGI Friday’s.... I was excited to eat at TGIF fridays because we don’t have one near us but I WILL NEVER EAT THIS ESTABLISHMENT AGAIN!!! Store # 2568 the waitress name was Alexandra our check # was 4478 I was very upset with this

I visited Friday’s at 7655 Arundel Mills Blvd Hanover Maryland. We received the worst service ever. The waiter Joe V wasn’t professional at all. At one point we thought he had a few drinks himself. I showed him my member number and he told me to write it on the bill when I get it. I’m use to the waiter doing that themselves. When we asked for our checks he came and just dropped the billfold on the table with our checks in them. And said here you go and walked away. I couldn’t believe he just did that. So I had to sort through the tickets and hand everyone the correct bill. So he return and I told him I had to do his job in making sure everyone had their correct bill. He replied well I did bring it to the table and laughed. When he returned with our change he didn’t give me all my change back. So I explained to him I was missing the rest of my money. He replied you have it I said no $15.89 from $50 is $34.11. And I told him he needed to go get the rest of my money. He responded I don’t have it. I suggested he better go find it. Then he tells me my account has been closed which it hadn’t because I log into my account while waiting on my food. He just insisted on not putting in my account #. So discussed with him we leave and return to the hotel. Then I called to speak with a manager I was asked what for and they would tell them. I said know I want to speak to a manager. I waited for someone for 10 minutes and no one came to the phone. Friday’s is one of my favorite places to eat. I have never experienced such horrible service in my life. I was visiting on vacation and I will never eat there again. There customer service really sucks. With an attitude like his he don’t need to deal with customer service at all.

Tonight's dining experience at TGIF at Town Center, Dearborn was my worst dinner experience EVER!
We were a party of 11. Orders we mostly wrong. Our drink orders were late and found out the bar never received them! Two orders were never delivered so we cancelled! Bills were all wrong and had to be corrected more than once. Overall just awful!!!

I got gift cards from my daughter I when to tgif and tried to use the gift cards two cards 15.oo each and told they could not enter the cards I then went online put in the number 6006491584482698387 they then asked for a code there was none on the card I the enter the next card 600649183448369879 same problem I also have two 50.00 gift cards 50.00 each I do not see a code HELPHELP my account number is 0287000031995173 what do I do HELP HELP Is there some one that can help me my wife Nd I love tgi for years we are in out 80s I there any one that can HELP us James Schmidt

My Daughter and I had lunch at TGI Bristol on 31/5/2018. We are very regular customers. The Potato Skins we ordered were black on the edges and hard and the chips on the main meal were hard. I did not raise the issue with the manager because I did not want to embarrass my daughter. Rang two days later and explained to the Manager who apologized and said it was a new Chef and said he would send some vouchers. Such vouchers did not arrive. After a period of three weeks I rand again and asked for the Manager and repeated my complaint. In his response he was very rude and blunt and said " we can't keep sending out vouchers" I explained that we used TGI regularly and knew when a meal was not up to the usual standard. He said he would look into it, so I gave him the details from the receipt and he promised to ring me at the weekend. That phone call did not arrive and no contact made with me. On my next shopping trip to Bristol on the 27th June, we again visited TGI Bristol for lunch, the meal was perfect.I asked our server Rachel if I could speak with the Manager, she did ask why so i explained the reason. She responded that there were several managers but from what I had said she knew exactly which manager it would be and apologized on behalf of TGI. She asked me for my address and telephone number and said she would pass it on to the manager concerned. To date we have had no response and no contact from TGI. Bristol.
This is exceptionally poor customer service and not what we have come to expect from TGI. Perhaps it is time to change our preferred lunch venue.
I look forward to receiving a response

Regards

Christine Boulton

My family and I visited your branch in valley stream, NY. First I'd like to start off by saying how disappointed we were with the service. Most of my party didn't receive their drinks until we were ready to pay for our menu. Secondly, things we were ordering was not available. They ran out of the sauteed shrimp for the chicken and pasta dish. I placed a to go order and was suppose to get loaded potatoes (was charged for it) but did not receive it. The cole slaw had a bad taste to it. I use to love visiting your restaurant but dont think I will be going back no time soon. And yes, we did bring these things to the managers attention. He said he would look into it but never returned. I guess I should have taken a picture but why should I have to. There was 9 people in my party. You need to fix this problem. People work very hard for their money.

We went to the THIFridays in the 14 Mile Van Dyke area, Sterling Heights, Michigan. We were there on June 7 2018. When we came in at around 5:45 that afternoon we were surprised that the place had maybe 4 people as customers. The hostess asked us if we could wait 5 minutes to be seated. We were surprised because like I said the place was empty. We waited, the hosted sat us & we waited 5 minutes for a waiter. He asked if we wanted anything to drink. One lady in our group asked for a Captain Morgan with water & no ice. He didn’t know what that was. He asked the lady with us to tell the bar tender what she wanted because the bartender didn’t know what it was either. After the drinks came we told him that we were going to the Fisher Theatre so to bring out whatever is ready first that he didn’t have to wait for all of it to be done. One lady ordered a hamburger with Fries, another one asked for two different appetizers, another one ordered an appetizers, I ordered a chicken quesadilla. It took 15 minutes to get anything. In the meantime I wanted more water, our waited took my water glass with him to get more water. He said he was new & I told him don’t worry, everyone is new at something & he would be okay. We decided to go to the restroom because our table was very sticky & before we ate we wanted to wash our hands. They did clean the table again but it was still sticky. As we each went to the restroom our group said that the bathroom was filthy, smelled like sewer, & their shoes stuck to the floor. We couldn’t even finish our food because we would have been late to the theater. It took so long to get our change back. We each left him two dollars. We didn’t want to leave anything but we figured because he was new & was not shadowed by a more experienced waiter/waitress it wouldn’t be fair to him. We left & we got to the theater just before the show started. We should have gone to another restaurant when we realized what we were in for however, we were concerned about being late. I am 65 years old & have gone to many restaurants, several times to TGIFridays. When we were finished we asked to speak to the manager because we thought he should be aware of our experience so he could better train his employees. He honestly did not even apologize or offer us a free drink or soda for our next visit. He might as well have said “ i really don’t care”. Needless to say we will never visit another TGIFridays no matter where we go. I can’t even give this restaurant a half star.

We always injoyed dinner. But tonight was very displeaseing. In middle of restaurant there was sewer back up Smelled so bad we were t able to finish very disgusting I hope no one gets sick.

This complaint is about the Greece, Ny TGI Friday's location. My husband and I put in an order around 5:30pm through grubhub to have our dinner delivered to us. An hr or two passes by and our food had yet to come at its designated time. My husband calls at 7:23pm to ask what was going on with our food. The hostess he spoke with said the kitchen was backed up and that our food was not made yet but it would be in about 5 minutes. Another hour passes by and still no food. So again my husband called the restaurant and this time spoke to a manager.

The manager told my husband that our food was made but because it sat it got cold. No idea when it was made nor why wasnt it given to the grubhub driver. So now it's going on 9pm and we are still waiting on our food. As a pregnant woman waiting for food going on almost 4 hrs, that is unacceptable. I don't know who dropped the ball but someone needs to take responsibility.

Hello, I'm reluctantly writing this as a result of consistent poor service at the Union Deposit Road Friday's in Harrisburg, PA. I've gone there 2 times after the initial incident in hopes of a better experience, however this was not the case. Last year, St Patrick's day I met up with a girlfriend, we went there because of the marketing campaign for green beer and Jameson. The bill came back and the prices were not what was advertised so I asked to have it reviewed. The manager came over to the table and as I was in the middle of explaining, he told me interrupted me and told me he didn't need the details. He also said the waitress must not have read the sign by the register. Then I attempted to use my accumulated points for my bill, and my girlfriend tried to use a % off coupon on her bill. We were told that couldn't occur at the same table. The manager came over again. He was visibly irritated with us and took our bills and aggressively ran our cards through the It never came. He asked for it but it never came. As my father and I ate our meals, it was a truly uncomfortable experience eating our food and having my cousin come out here to pay for endless apps and only get served 1. We were also given the wrong bill to which it would have benefited us to pay and leave but I corrected it with the waiter and we paid full price for what we ordered, including the endless apps which we did not get.
I called in an order on another occasion for 2 Jack Daniel's burgers. We got regular hamburgers. I used my points for those burgers. When I went to pay I looked at the burgers and asked for Jack Daniel's sauce, the bartender said well you didn't ask for that when you ordered. I apologized and asked if she wouldn't mind grabbing some. When I order the JD burger dining in, there is usually a JD sauce on the side, I wasn't aware I had to ask for it in a to go order. I order the JD burger often and so I know what comes on it. This was a regular hamburger. I, my family and friends, truly enjoy Friday's food (when it is done right, when everyone at the table is satisfied, and no one is berated included staff).
However the mistakes, attitudes, and treatment by management, are collectively placing the Friday's brand into the inept set of brands that we will not consider because they illicit negative feelings.
I never like to make a complaint without offering a suggestion for improvement. I recently moved and so the Union Deposit Rd Hbg PA 17111 Friday's is the closest. We used to frequent the one on the Carlisle Pike in Mechanicsburg PA. The Mechanicsburg Fridays - we never had a problem with, not once. My assumption is the Union Deposit Fridays culture is much different. I would recommend some attention/audits be done on the Union Deposit location along with improving training and customer service skills. The gentleman manager is not an asset to the company and in my opinion is responsible for the way this establishment is run. He is affecting your business I guaranty this. If you compare Carlisle Pike and their process of running Fridays with the Union Deposit location, you will see vastly different and incredibly disappointing differences. I hope things will improve, but even with 30% more menu items and the changes that are in the works, I am not interested in placing myself or anyone in my social circle into a situation where I'm confident there will be issues and a bad experience. I'd rather take my business across the street.

I need great customer service, not lip service, whatever happen to the customer is right.

African-Americans not served their food. When it did servers hands in plates and food on floor. Confrontational employees with customers.

While in Gatlinburg TN we stopped in and was told there was at least a 15 minute wait, there were empty tables everywhere in plain sight. When we asked about them we were told they couldn't seat us there. After half hr waiting we counted 18 empty clean tables with the lobby full and outside full waiting on a table. This is unacceptable in my option and I highly doubt I will be back. I do have copies of the license to share and will post to Facebook my awful experience.

To Whom It May Concern;

My wife and I are regular customers of Fridays located at 14891 Biscayne Blvd North Miami Beach, FL 33181. We have always enjoyed the food and drinks even though the service is a bit slow sometimes. Tonight in particular was worse. We entered the restaurant and waited by the hostess station at the door. There didn't seem to be anybody on duty. Finally a very disinterested young woman came up to us and actually had a look of displeasure to see us waiting. I told her table for two, she said one minute and walked off. A few minutes later she returned with the same look of displeasure on her face and said, "two right? Follow me." She took us to a booth, gave us our menus and said a waitress would be with us soon. Sometimes the service is fine, other times it is not. This particular time it definitely was not. We sat there waiting for quite awhile for someone to come over and take our order. While we were waiting I tried making eye contact with two waitresses that kept walking right by our table. One waited on a table right next to us and the other on a table across from us. Not once did either of them ask if were being helped or that someone would be along soon. Finally I waved one down and told her we were ready to order, who is our waitress? She disppeard only to have the other waitress serving the table next to us (and ignored us) come over and say she was our waitress. Usually I am a very patient person and don't like to complain, however my wife had enough. We ordered drinks and my wife asked to see the manager. After awhile no drinks arrived but the manager came to our table. I told him nevermind but my wife wanted to voice her discontent at how long we had been waiting and how we felt like we were unwanted and ignored when we first came in the restaurant. For the record, my wife and I are both very presentable professionals in our early 50's and there is no reason to ignore us. When my wife related her account about the hostess, the manager's response was, "who the skinny girl?" I thought this was odd how he referred to her but I said yes. He said that she was standing right there. He said it as if I had anything to say there was my chance. It seemed odd. He then looked at my wife and said, "and?" as in, is there anymore? My wife said we were waiting for a very long time for service and that we had to wave someone down to get any attention and we still have not placed our orders. We're complaining because it seems like the staff is dininterested in serving us, and we will be waiting all night for our food. His reply was that we will be served. There were no apologies from the manager for the poor service. Nothing that you would expect from somebody who cared about customer satisfaction. He just looked at my wife as if to say, "is that it?" My wife looked at him and made another comment about the wait and disinterest of the staff. To my surprise,the manager looked at us and said, "I can't force you people to stay. You're free to leave at any time." My wife said, "fine, it is clear you don't care about your customers. We're leaving". I looked at him and said, "really?" I couldn't believe I was hearing this from the manager. Especially since we have been regulars for so long and have NEVER complained about anything before. I felt very insulted and embarrassed almost as if we were being thrown out of the restaurant for letting him know his staff was not up to par. As I was leaving he said to us, "goodbye. Enjoy!" I thought to myself, enjoy what? The lovely meal we didn't have that night in Fridays? He actually seemed very proud of himself for telling two regular customers to leave. It felt as if he said don't let the door slam you on your ass on the way out. That was the attitude I felt from him. The appropriate response would have been to apologize for the poor service and assure us that he would personally make sure we were taken care of. Not that I was looking for special treatment, but his response was the opposite of what it should have been. You would think a manager would not want two customers to leave dissatisfied. This occurred on a Monday night at around 9pm and the place was half empty.

As I stated earlier, I am not one to complain. But I have never been treated like this by anyone in the restaurant industry. We were basically told to leave because we made the manager aware of the poor service. In this case I felt you should be made aware of how one of your managers is running one of your locations and treating your regular customers. Judging by his attitude it is no wonder that the staff seemd so disinterested in taking care of customers.

Sincerely,
Steven Pasternack

P.S. We left Fridays for another neighborhood restaurant where we were welcomed immediately by a smiling hostess who seated us in no time. Within another minute or two at the most a waitress happily took our orders and we enjoyed a very good meal where the service made us feel welcomed.

Requested entre not on table menu but on internet, waitress had no answer. Changed order. Served ribs with listed fries & cole slaw. Served with broccoli. Requested cole slaw. Billed extra for cole slaw. Waitress submitted charge and informed me there is a usual $4. tip? I had already left $5 in anticipation, on the table which she then thanked me! I never recalled ever having verbaily requested a specific tip by a waiter? Upon leaving another waiter told me there is no problem ordering Pecan Chicken Salad though not being on the table menu. Very disappointed on this dining experience.By the way I have dined at Friday's for the past 25 years.

I've been coming to Fridays on/off for over 20 years with my children and friends to celebrate events in our lives. On Thursday, December 1, 2016, my son and I went to Fridays on Kimball Ave (Cross County) Yonkers, NY, it was one of the worst serving experiences I've ever had. To make it worst I was celebrating his birthday. The server Tracy gave us the menus. We looked at it and waited for a few minutes.

Then she didn’t return, so we pressed a button on the table and she arrived. Apparently, she didn't explain much about the fruity drinks selection. The one I chose came with lots of ice. (It was my first time, ordering that type of drink, I asked her how it tasted she said, good! not once did she give any other info about it. If I had known, would have ordered something else: by the time she placed it on the table 2 sips it was done. I was dissatisfied with that. Anyway, I asked her for a sprite without ice, she came with 2 glasses and just took away the other fruity drink glass with all the ice without even asking me if I wanted to keep it.

Next, extra napkins were not at the table which we asked for. We had to wait! Then we had to ask again. Also, there were empty dirty plates sitting on table while we were eating our entree. She came around to wait on other customers but hurriedly walked passed our table looking in the other direction. We had to keep calling for her and it was often quite a distance away as if she didn’t care to serve us. We had such a difficult time getting her to help us in what we needed. She was rather rude! She had such a stink attitude.

In all my years of patronizing your establishment, I have never been so humiliated and disrespected. Over the years, the servers have been respectful. At times, they explain the choices we make: to make sure that is what we desire. (At times, if they saw we were dissatisfied, they would often ask if we would like to make another selection or gave a complimentary soda.) 1) They want to make sure the customer has an awesome dining experience. 2) The customer would return. 3) They need to earn their extra tips.

So I was not expecting this kind of behavior from a server. This unpleasant dining experience makes me think twice of ever patronizing a Friday’s again. So disappointed! Unbelievable! i actually liked dining there.

I am disappointed because I went to this T.G.I. Friday's location thinking since it was short pump we would get the best service. We were seated right away but food order wasn't taken for 45 minutes. My children ordered 2milk shakes and a smoothie. The drinks came to us falling over the edge we were grabbing napkins from our silverware to clean it up. We spent 105 and the waitress said the bartender was new is why the drinks were sloppy. One of my children pointed out the waitress climbing on the furniture.when she could have easily walked around. When we got our meal the fries were cold and the ribs were dry. I specifically asked my sons burger not to have any pink and it did. I was advised to contact the store they said the GM would be in after 4. I called he wasn't in today.

Me and my other half called into your restaurant (Sheffield meadowhall) today having been there many of times before, we had been waiting 20 minutes before our order was taken I could have understood if the restaurant was busy but it wasn’t. We received our starter rather fast which was very nice. We was looking forward to our main meals which took 40 minutes to arrive after our stater which was a very long time to say how quite it was, when the meal finial arrived I was so disappointed we order pulled pork burger and a French dip burger, both did not taste of anything and was really greasy they was no pulled pork on the burger. We told our server about our complaint but she didn’t seem bothered or wasn’t apologetic, she didn’t bring the manger over. We asked for the bill to pay so we could lever. This took 10 mins for the sever to come with the bill for us to pay, I was very disappointed and to say we didn’t eat any of the main it was an expensive visit when we didn’t eat our mains, this has defiantly the worst meal and services I have had anywhere. Thank for taking to read my complaint I was I had have to complaint but I was so upset and angry and still hungry as we left our main thanks Abbigail lunn

Took my family out for a nice meal on Sunday only to leave there very disappointed. First of all the server was so neglectful he took so long to even give us our drinks non alcoholic waiting for our meal was also extremely long only to be given the wrong order after waiting so long. We ordered Steak and were given fish Another meal was given to us with a big missing piece out of the spareribs then to top it off he leaves without giving anyone silverware so again we needed to find him while our food was getting cold. To top it off he never came back to see if we needed anything during the meal we waited so long for.

I was approached by a tall gentlemen who was having a conversation with a young lady. He was asking me two show him my ID. I told him I came here to eat after work. He still made me grab my ID later on I finally found a dirty table at the bar and I had to wait 5 min for the bartender to give me attention. First thing order I placed was a diet coke and she gave me sprit. I couldn’t get her attention so I had to drink what ever I was given. Layer on o went to wash my hands and there was no soap and rest room looked like a public bathroom in a 3rd world country. I had so much time while sitting at the bar for someone to ask me what I want so I had enough time to write this review without any distraction.

My boyfriend and I went to TGI Fridays on Satuarday night, thinking there is a Halloween Contest at 9:00 p.m. the barmaid told me that it isn’t until tomorrow night at 8:30 p.m. so Phil and I went on Sunday night thinking again there is a Halloween Contest for the best costumes, well when we got there, the barmaid told us it wasn’t until between 11:00 p.m. to 12:00 a.m. until closing. I was not happy! When someone says they are having a party with prizes to the best costume, they should have it. I will not return to TGI Fridays in Burnsville again, this TGI Fridays in on Buck Hill, next to the thearther, at the Burnsville Mall. I am so disappointed in them that I will not return there anymore. Jo

We entered TGI Friday’s in Hazlet, NJ at about 8:15 on 4/11/11. The “Hostess” who happend to be a young male was on the phone. He was taking an order for take-out. He totally ignored us and continued to go over the whole TGI Friday’s menu. My husband started a countdown after standing there for 10 minutes. When he reached ten we walked out. To think that we could stand there for ten minutes and be totally ignored by not only the “Hostess” but all of the other employees is mind blowing!! Needless to say, we have crossed TGI Friday’s off the list of getting a quick bite to eat and will certainly spread the work about the ignorant employees! You definitely need to spend more time in training these employees!!!

On February, 13th 2011 at 2pm at the tgi fridays restaurant 0n 604 5th avenue New York City myself and my daughter and her mom sat down to have lunch. I got my finger caught on a defective chair were i sustained injury and surgery removal of an impaled metal object on finger. the manager at the time mr. harper was very concerned and helpfull. today i was made aware that the manager was transfered out of that restaurant for merely giving us a copy of the incident report?

tgi fridays headquarters and the the personnel that deals with liabilities have given me total, “run arounds”. so far i have acumulated medical expenses that i can’t afford!. to make matters worse, we were actually billed for the meal?. i had no intentions of making this legal but it seems i got no choice? you would think, after submitting proof of injury and incident report and pics, tgi fridays would at least return calls?