Contact Dunkin' Donuts Corporate

I worked at the one in pleasant hill pa on and off for 3 to 4 years and I recently quit because of the way I was treated. You have an open shift goes in about 330 every morning alone wait on guest in drive thru before even open. Gets like 20 to 30 dollars in tips a day. Cutting hours I just became shift manger and wanted me to close which I was daylight. Monday through Friday wanting people to pick up employees for work. Has keys to registers which is a no no and people in the safe that are not managers and even had a shift manager call us all assholes so with this going on I quit cause I was traumatized going into work everyday. I’m seeking an attorney in this manor. Poorly operated stores not managed right at all.

My local Dunkin donuts sells stale donuts if you buy donuts near the end of the day they only have a few selections and there always old stale .if I go to any other dunkin it's not that way .

Dear Corporate Offices:
Today, July 12, 2019 I visited the Dunkin Donuts located at 448 E. 87th Street, Chicago IL [Store #350197} for a Banana Split. While there one of your employees by the name of Rachel waited or attempted to wait on me. From the beginning when I asked about NY Vanilla for one of my flavors it went down hill from there. I asked her if there was anything wrong; having a bad day, as she was very hurried and rude. Before I could tell her what toppings I wanted she mentioned all but the hot fudge or chocolate, and I kept trying to tell her what I wanted but she kept cutting me off. Again I asked her was she having a bad day, and her response was "I'm trying to get you out of the way; it's very busy" I said "Okay! That's fine, but you don't have to be rude to me. Before I knew she had called me a "bitch"! I was shocked, and asked her did she call me some kind of bitch, and she then began to call me several of them! The Manager was not on site, only two other employees. She kept saying "Stop talking to me" when I retaliated with a few words. At this point I didn't what else to do. The male employee told her to go to the drive-thru, and Aisha stepped in to complete my order. I told Aisha and the male employee, I didn't want the one Rachel began, to make me a new one, and that I would not be paying for it; as I came in only for a Banana Split, and not to be cursed out and disrespected in a public place. I received the item without paying for it, as I should have! I want to thank Aisha was stepped in with diplomacy and tried to make it better. The male employee did nothing, and tried to make me pay for the Split. NO WAY! IT'S EITHER FREE OR YOU CAN TOSS THAT ONE TOO!
I am asking that whoever the manager is for this franchise or store fire this employee immediately, as she is not fit to work in a public environment nor represent the Baskin-Robbins brand. I would like a follow-up response. Until then I will not patronize this particular store ever again.
Thank You for your time,
Adrienne Watson

I always stop at the DD in Venice, Florida on my work to work. I usually go through the drive thru, however, this morning I decided to walk in since the drive thru was wrapped and the line inside looked short. I walked in to one woman waiting in front of me with the other customers waiting at the other end of the counter for their orders. There were probably 5 or 6 people waiting for orders they had already placed.

I noticed that after I came in the front register employee walked back to the door and did something. I assumed she was fixing a catch in it where it didn't close all the way or something like that. I never imagined that she was locking the door.

Ten minutes go by and neither the lady or I have had our order taken. I can see they are short staffed and very busy. I decide I will leave and stop at the one in North Port. I walk back to the door only to find we have all been locked in. I turn ask the lady working the front register, "Excuse me, did you lock us in?" She responded with, "Yeah, I locked the door. We are short staffed and we don't need anymore customers coming in right now." I responded with, "You can't do that. You can't lock people in so that other people are kept out. That's illegal. That's false imprisonment. Come let me out and I'll take care of the too many customers problem for you by one less customer."

The lady in front of me has now joined me and is waiting to be let out as well. The employee walks back to the door to let us out while another employee corrects her. She looks at me and says, "Fine with me. Leave. I don't fucking care."

False imprisonment is an act punishable under criminal law as well as under tort law. Under tort law, it is classified as an intentional tort. A a person commits false imprisonment when he commits an act of restraint on another person which confines that person in a bounded area.

In a prima facie case of false imprisonment. the defendant willfully acts intending to confine the plaintiff without the plaintiff's consent and without authority of law; the defendant's act causes the plaintiff's confinement; and the plaintiff is aware of his/her own confinement.

Clearly this a prima facie case of false imprisonment, and something needs to be done to rectify your employee's actions on behalf of Dunkin Donuts. Please feel free to contact me at the email address referenced herein or via my cell phone number which is 423-718-7977.

My wife and my child went there to by hashbrown, and she ask the cashier lady to give here katchop with it ,my wife ask here for another small back,she brings one and throw it in my wife face,with bad language and f word,my wife ask here what's wronge, why you give hard time,she told because you are abitch,and spit in my wife in front of my kids and big son,I went back the next day and I spook with manager his name ameen ,but he cover here ,saying I can't see the camera sorrry,I went back home that day and I came back at 6:00 which that lady start working on that time ,I call here in nice way and I told here why you spit on my wife face........,she answer me I don't want to speak with you get the fuck out,,,I call the police and I report it,manager he never call me back please if some one call me back I will explain every thing my #708 9491140

THE YOUNG LADY THAT MADE MY SANDWICH, TOLD ME THAT I WAS STOPPING HER FLOW
BECAUSE I ASKED HER TO MELT THE CHEESE ON MY HOT SANDWICH.
SHE NEEDS TO BE TAUGHT MANNERS.
THE LOCATION WAS IN NEWARK,NJ. ON WEST KINNEY ST/ SPRINGFIELD AVE

Staff is always rude.Every store I've been to isn't clean I've seen cockroaches in some. I'm also pretty sure their coffee is made of pure laxatives. I hope they go bankrupt.

I ordered a frozen Chocolate. Was advised very rudely “we can’t make that now” didn’t even get a chance to tell them a second selection and was told have a nice day. This isn’t my first bad experience at the Canton Illinois store but I can tell you it will be my last. I’m very done with this store. I won’t be back.

To whom it may concern, .... store #3523371..
Everyday I go to dunkin donuts for my coffee and a food Item. .and afternoon for an ice coffee..I go to the one in west melbourn on 192..in florida...
And no matter what time I go ..the associates are rude..and even if no one's on line .I could stand there and no one ask me if I want anything. ..they are always talking among each other, like customers don't exist. ..even when my daughter or husband go's in to make an order ..the same things go on....even I tried to go threw the drive-thru...they don't ask if I can be helped I waited 5 min. .until someone finally ask what I needed. .when I gave my order...ice coffee.and a butter bagel...they told me to pull up and when I did..to pay I waited for 10 min ..then I knock at the window,the girl opened the window and said what do I want..I said my order...she ask what did you order again.....I was amazed, then she said 1 min. .I drove away with no food...this is rediculous I have to go through this. Every time,.I've been late going to work waiting to be helped...customers have walked out many times pissed... someone should look into this and correct the problem you're going to lose many many customers I hear other people complaining about the same thing at the same store constantly the manager when next door is a very good manager when she's not there that's when all hell breaks out I appreciate looking into this matter as a long-time customer of Dunkin Donuts a un happy one at that
Sincerely
Margie Perez
Cocoqui1@yahoo.com

This is not a complaint, but quite the contrary. On June 7th, 2019, I was at the El Cajon, California location to purchase a dozen donuts and a cup of coffee, when I noticed an elderly Chinese couple who seemed agitated, after being told by one of the Dunkin Donuts staff members that the coupon for a free donut with the purchase of a beverage, was not valid from a T Mobile phone. The couple seemed perplexed by this news, and showed the coupon to another employee (I will not name stated employees, since they were following DD policy, and have no authority to change it themselves) without resolution, I contacted the Manager on duty, who explained the problem with to me and the couple, but stated that he would give them each a free donut. I found the decision by the manager, to be in the best interest of Dunkin Donuts and seemed to satisfy the couple in question. I think that the quick thinking of the manager clearly averted a potential misperception by the couple and other onlookers (as the location was full of customers at the time). I will continue to do business with DD and recommend them to others.

‪@dunkindonuts I have a complaint for the dunking donuts at Haywood in Braintree,Ma a young cashier was Work I did ask for a blueberry crisp medium drink did not get it.I got a original ice coffee instead.She gave us wrong Dunkin’ bowl want 2 egg white ones she gave use tsausage ones instead of what I asked for .She never closed the donut box I had to do it.She was rude because all we ordered.I want a refund or free meal like I had today.This was Sunday the 2,2019 never got a recipe she threw away.Bill was around $24 Thanks Heidi

We ordered 2 frozen mocha swirl coffees, and when we got them on looked right and the other one looked like it was not mixed at all and it was extremely light. This happens all the time not to mention they did not give us straws so we had to go back for those too. I asked for a remake and I got attitude and when I went to the window to get my remake there was not sticker on it and it was not even full! This was the location on Main Street in west Warwick.

Well my sister and I went to Dunkin’ Donuts in Plainfield on Stafford Road right where marsH and Huntington bank is and we asked her what kind of donuts they had he said that they were all out of donuts and it was 4 o’clock in the afternoon she didn’t say that they were making anymore she didn’t say whether she was working on them and we asked her how in the hell can a Dunkin’ Donuts be out of donuts when it’s not even time for them to be closed they close at 9 o’clock at night you are to have donuts around the clock 24 seven until you are closed we have gone in to the Dunkin’ Donuts again just just to find that kids that work for the company were taking donuts and handing them out to friends just to get rid of them so they didn’t have to do anything so they could close the shop when it was time for them to close and when I asked what kind of donuts they had they said sorry we’re all out now I took my business somewhere else but I wanted to let you know I don’t know who’s running your shop and it’s a poor place to run a shop yeah I get it you sell coffee And sandwiches but I don’t want to sandwich I want donuts and this is ridiculous that’s twice that happened in Plainfield so I think they need to bring somebody in there and show these kids how to run the shop I had never had a problem in Illinois and Chicago but this is a sad excuse do something before you lose all your customers

On 5/3/19, I was at 7231 W. Atlantic Ave in Delray beach Fla. I purchased a large frzn coffee. When I checked my recent, once again, I was not given points. This seems to happen often. Is it the cashiers fault or should the points go on the card automatically? I was there at 4:27 pm. My order number was 750 and the tran seq no 418707550.

This last week has been a miserable experience at the Dunkin Donuts in Northfield. The coffee taste like water and the color is very light. The lids are Not put on properly and fall off as soon as I grab the coffee cup from the cashier. The employees are lazy and rude. They refuse to give me the owners name and number.

I went through drive through at the dunkin donuts at the leo mall in Philadelphia off of bustleton ave. person gave me my change, handed me the bills then the change on top and some change fell to the ground. the drive through is too small to try and get out I looked at the woman and told her what fell she laughed at me and said it wasn't her fault and refused to give me my change. such an insult and so rude I have never had someone do that to me and I want it known and would like something done because something like that should never happen especially laughing at a customer.

There is one worker in the Dunkin Donuts that is very very rude. I have heard and experienced him talking to the customers very badly. The Dunkin Donuts is located on 127th in Calumet Park. I am a resident there. I frequent there often. I like Dunkin over Starbucks. I have been patient with him but today was the final straw. He got my order wrong, (I went thru the drive thru) and when I got to the window, I was calmly telling him what I said and he, yelled and waved his hand at me telling me that I did not order right. Now I have ordered that particular latte since it came out. No one else has had a problem. Please have some corrective action done.

This morning, April 18. 2019, I went to the DD at 7551 Bandera, San Antonio, Texas. I ordered a Croissant (I only wanted Ham and Bacon). Now I frequent this DD all the time, and I literally order the same thing all the time. this morning however, they wanted to charge me for the Breakfast Croissant (eggs, cheese, bacon and ham), I tried to tell the cashier that I just wanted the ham and bacon. I expressed to her that the other cashiers just charge me separately for each item (croissant, ham and bacon). The manager comes over and says " I charge l for the Breakfast Croissant), and I tried to express to her how the others charge, she rudely cut me off, and said "THAT IS HOW I CHARGE". I was very upset and left the drive through without anything. If this how you treat your customers, I will definitely not be returning to DD. You probably think, that's fine, you have thousands of customers in your store daily, but I enjoy the food and to be treated that way was appalling. I hope that you talk to her and let her know that, that is not how you treat people.

Thank You

Deborah A. Bush

I visited the quincy il. store this am. I inquired about getting a rewards card & was told by employee she didn't know anything about doing one she would have to ask shift commander. When she asked shift commander she stated didn't know how either and made no attempt to come & talk to me. Also when my order came it was wrong which happens fairly frequently. Appears owner of store needs to better train employees

We went to DD at 3640 Marietta Hwy at 7:40 on 4-2. Canton Ga. we waited on service no one came. There was a girl working in the eating area on her computer, she saw us. And also a guy in the back. We call & no one came. My husband used the rest room & when he came out no one helped us. The girl went behind me & went inback. We walked out and went to 121 Marietta hwy where we were helped right away. Poor no service. Thanks for the other Dunkin Donuts. If you have a camera in store you can see what didn’t happen

The manager on 34 Williams Kelly square work every morning it have been so unrespectful,racist,and have kicking out every body and calling the police to everyone before it was okay now my friends and I are not going no more and we spended a lot of money every day.get a new manager look the amount of March and look forward to the amount now.please take any action about concerning with this morroco or Pakistan manager this is America thanks...

The Dunkin’ Donuts on Hamburg Turnpike in Wayne is the slowest Dunkin’ Donuts the employees sit around and don’t do their job sat in line for 12 minutes for a cup of black coffee and then had the wrong order waiting when I finally got up to the window the employee was rude and said they were making food I asked isn’t the service window supposed to be faster? And then I said I’m getting a hot black coffee not a cold one and she has the other employee to hand it to me because I didn’t like her horrible experience I will not return

I’m a reg costumer at the DDs in Lowell Massachusetts on Chelmsfotd St 01851
On several occasions I was waiting on wth very poor service, I’m disabled person,
On this day I went to DDs around 4/5pm
The female staff that had waited on me, she had to have messed up on my order several times, I became a little upset & aggravated knowing I had my service dog wth me,
The manager comes over to relieve the staff who couldn’t make a coffee to save her life.
The manager comes over to me wth this bad attitude, like it’s my fault because the staff couldn’t make a reg size coffee, I’m feeling very uncomfortable because this manager was very unprofessional, rude, & wth other customers in the store I was really embarrassed from the whole situation!!
Because all I’m asking for is to hv my coffee the way I like it especially paying $2.87
Then the manager accuses me of be intoxicaticated , I never felt so insulted in all my life, then the manager tells me My dog which is a service dog & tells me my service dog not aloud in the store!!
That’s just one of many complaints & rude service I’ve received, This evening I went to the same DDs & order 2 coffees & 2 egg& Chez English muffin ,& 2 muffins..
I get to window & the only made 1 of 2 egg & chez English muffin, every thing rung up on the register, except for the sandwich tht they forgot to add to my order, now aftr sitting at the driive thru window & now I’m told the reg dwn, so I Said well I just bought $15 wth of items!! I’m usually at DDs 2/3 a day !!!
Instead of the staff just telling me to take it because she couldn’t ring it up, you think staff whom knows I’m in the store a quite bit & try keep a reg customer happy, I’m told I can’t hv the sandwich, so instead of just gving it to me , she rather throw it away or she probably aye the sandwich herself!!!
The manager who manager the store is so unprofessional, just the way She dresses!!
She always outside by the dumpsters where she sittting what a pairs to me bunch homeless men, hardly ever will u find her inside the store managering, outside for hours smoking!!! I will not go back aftr the way I was treated as a disabled person
Thank you

Love Dunkin Donuts !
WE VISIT different places around Broward county TWO OR THREE TIMES PER WEEK, mainly store at 1) Oakland Park Bvld in back of the gas station- I will give 4 stars because the one emplayee that you have in the afternoon very rarely wants to make (decaf latte) but 2 out of 4 they make it.- 2) another one On Oakland Park and Inverrary, same thing always a problem to make the (decaf latte) give a 2 stars, cleanliness 0 stars - 3) UNIVERSITY DRIVE closed to NW 25TH Court , same thing, but being this one the worse ever, attention terrible, place keep dirty, employees sloopy looking , no manners to serve the public and no DECAF LATTE ever ! O stars for this one, should be closed down or change employees! is a good spot!
I have some pictures in my cell which number I can send them to?

Good Morning, was at a location this morning located at 103rdst N.W 7th Ave, in Miami, Fla. So I come to the drive thru and no one is behind me so I asked for one moment, as I begin to place my order I felt like I was being rushed so I said cancel my order and as I started to go through the employee who was taking my order comes out the door and say something slick out his mouth so I drive to the window to ask for the manager to see why this employee came out the back door. He wasn't carrying no garbage to the dumpster. So I go to the window and he comes to the window I ask for the manager and he proceeds to tell me he's not there so others employee's come to the window but yet this Manager name Dominque stands in the back ground and doesn't come to the window. I sit at the window and this guy comes to the window and says he's the manager still no name. I asked for corporate number he says it on my receipt and told him I didn't order anything. Long story short I left and went to another location of this same franchise owner and that's where I learned the names of those 2 managers which are Jorge and Dominque and the employee name is Gary. I would like a phone call or email from the franchise owner. I also called corporate office. I can be reached by email at lew866@gmail.com or by phone at 786-731-1769

The past 3 days I have went to Dunkin in Ooltewah, TN and this morning was the worst experience I have had out of those 3 days. Every day I have purchased a mobile order and I usually get there about 10 minutes after submitting my order and selecting "ready for pick up" The 3 days that I have been there, my coffee has not been ready and I have had to wait an additional 10-15 minutes. Today was different. The employee that was working, I believe her name was Donna. Short haired, black female. She was screaming at the top of her lungs "Jesus, Jesus, Jesus" She then proceeds to get on the phone and call someone screaming that she needed someone to come help her at the store right now. She was EXTREMELY hateful to the customers that had been waiting on there coffee for 20+ Minutes, and she was slinging things to the customers. I called the manager 2 days ago because I never got my coffee that I paid for and I still have not received a phone call back.

I work right by the new dunkin donuts on lima road in fort wayne Indiana,every time I have been there 7 times now and the last time,when you order a donut the way you want it ,if they don't have it they throw in what they want. odered filled long johns 6 and they gave me 6 unfilled suger donuts, and when I went inside to complain the young girl behind the counter said they had sold the last ones to someone inside and I said why did you tell me you had some if you did not ,she told me the people on the inside get priority.so I will take my business down the street where they get the order right. Very fustraited customer, and done with Dunkin Donuts...………...

I was using your app fairly regularly and keeping between $40 and $45 on my account as I am always driving all over the state. Aside from customer service issues, the app was working ok until I reloaded it in February back to $45 and had earned a free large frozen coffee. Then the app would not work at all. I got a message saying I needed to update the app, which I did, but still got the same message. When I filed a complaint, the lady told me that I needed to update my phone to OS 6.0, but my phone updates automatically and I was running OS 8.0 and still nothing. I demanded all my monies back and my free drink which I lost and suddenly your customer service ignored me. I do not appreciate you stealing my money and my free drink, and stalling so you can continue having an interest free loan at my expense. Your customer service, products, and your tactics all suck. I filed a complaint with the Better Business Bureau requesting a refund total of $50 covering my stolen monies and stolen free drink. You don't deserve even one star, because you are worse than Starbucks. And I didn't think that was even possible. You need to return my monies, like yesterday. None of it belongs to you, period. Tim

Manager gives away my hours to his significant other and then yells at me in front of all the customers because I said that was unfair and conflicted of interest mind u I was working there before she started so now I got transferred again because he took away all my hours to give to his girlfriend that very unfair n very unprofessional in my opinion u dnt come to work to be with ur partner it’s to work and make money also he’s very rude and definitely doesn’t know how to speak to his employees

I have worked for this company and I did not receive a check for the work that I've done I need someone to contact me immediately however they had the nerves to send me a w2 form as if i been paid and I have yet to receive a check from them. And at this point I'm thinking about talking to some lawyers if I'm not contacted.

i spend 10 to 18 dollars every other day since the pearl ridge mall location oped on Oahu hawaii -i bought a small coffee - i asked for light on the ice only a little - i buy the 2 for 5 breakfast sandwich deal and a donut - i noticed the coffee looked a little low and couldve been filled a little more so i eat my sandwich and i start to drink my coffee and no BS - im a 50 yro man i like to laugh and im not a swindler my coffee was done in 4 sips a half a cup of ice - i was annoyed about it like WTH ? i bring it back and stood there trying to get someones attention , finally i get someones attention - i know theyre getting busy there -the lines are getting longer and longer in the morning - i tell her " i asked for light on the ice and i got a half cup of ice - the girl tells me ill be right with you in a minute so im standing there and i left the cup went back to table by my GF - my girlfriend is a massage therapaist at the body and mind spa at the mall so we stop here almost every other day -she puts coffee in the cup i went over to grab it the girl just put a little bit of coffee in the cup in the half a cup of ice - and says "heres a little bit more coffee" i was in disbeleif because i know coffee is a money maker like printing money - and so is baking my grandfather was a baker and he made huge money . he also sold coffee. it was insulting and here in hawaii people love to treat people like shit - i just told keep it . the worst customer service ever for a complaint i felt like i was snubbed by a child ; im not a homeless person wandering in - i spend a decent amount of money there. apparently the manager is "service to self " this happened at around 9 maybe close to 9:30am - is this behavior what dunking donuts wants where customer service is concerned ? now i feel like when i go back and i see these people; i dont like them as human beings . it was a cheaper as hell experience. i included the half cup of ice with the bit of coffee she put in it - i felt compelled to snap a picture for you - i wonder wht would have happened if i tried to get the manager and video tape her reaction? but then again im sure theres cameras - and maybe that was the manager

went to the drive thru on 2-6-2019 at 8.58 am order 159 Register #4 cashier order taker 0. ordered a Cinnamon Raisin Bagel toasted with cream cheese. and the hubby ordered a coffee (Hot). came to the window to pay and they was going to give us a cold coffee but they did fix it and give us the hot one. Then when i went to eat the bagel it was burnt i don't mean a little it was black and not edible. So I would like to get my money back for the bagel that i could not eat. I have provided all the information that was on the slip on the bag. You may return the money on a gift card or with check to Linda Miranda 9 Granite Street Augusta,ME 04330 thank you for taken the time to read and i look forward to hearing from you. Linda Miranda

purchased coffee and egg, sausage, cheese croissant #367 from w side store Fulton ny $7. PLUS mid afternoon feb 2 never been treated so rudely. no thank you the cashier practically threw my order at me (drive thru) I want a full refund I get better service from e side north in fulton if no refund I will never patronize your place and I will spread this news mail payable paulette pannozzo 87 peat bed rd Hannibal ny 13074

Came into food and fuel truck stop dunkin donuts. Employee (val) was extremely rude and sat at the counter talkingbto her i believe boyfriend and was very rude when inasked if i could order. This employee needs to be fired. She is not a customer friendly person. Im disgusted how inwas treated.

I have not been in a Donuts since I eft New Jersey years ago, feeling bad when you guys stopped baking on the premises. Tonight I tried again here in Downers Grove, Ill. I stopped in at 819 Ogden Ave or Rt. 34. I was immediately disappointed as he only had 6 trays of donuts out, with about 5 different tyes, about 20 to 25 donuts in all. Oh well, perhaps he ran short. I ordered two of the ones I saw and a coffee. What a disappointment. The donuts were day old or better and I had to dunk them in the coffee which seemed white like too much cream until I tasted that. It was like water. I ate a bit and left the rest an let the guy behind the counter know that there were many Dunkin Donuts along the road, but he would not see me again there. I explained the problem and he could care less, shrugging his shoulders and returning to work cleaning the ice cream case.

I made up my mind again about Dunkin donuts I guess. I jest wanted to get my word in so that jerk in the one I stopped in is corrected if even possible.

You guys once had great donuts, but like so many business, the franchises are killing you and now that you don't bake in eack place you have, I guess "stale" is the word.

R.Simeone

Dunkin Donuts
153 S.Main st
Albion N.Y
14411
I travel the country and dunkin is always my go to. I live in Albion and this is the absolute worst facility. The most popular drinks and donut in the world and they never have. I could understand if it was late in the day and extremely busy but when you pull in at 6 am which is opening and there is no ice tea or donuts are old there is an issue. Middle of summer it is always the same thing. No we are out. Very poor set up. The excuse given is always well its poor management. As a business owner if this was my establishment there would be new changes. Right next door is a tim hortons which is always packed. Don't matter when or what day. This is a fairly new place too. Its just a shame to see another poorly run place in my small town

Regards,
Joe Schafer

Super slow service especially when I was the only car in the drive thru line. Approx 3:30 pm Thursday on a rainy day in Leland, NC.
Only 5 donuts left and when I tried to order 1/2 dozen the cashier said guest can no longer pick the donuts in the drive thru you have to come inside if you want to pick your donuts :(
I chose 2 instead of half dozen. Donuts are not fresh very stale. Staff should not sell donuts like that. Ordered a medium macchiato took approx 8 minutes to receive also a large cappuccino that wasn’t filled. Filled halfway and the rest was foam and not the usual way cappuccino taste. At other dunkin locations the coffee is made fresh every so often, I don’t think this coffee is fresh. Not a good start for a fairly new location 3-4 weeks open. Cashier was pleasant but I don’t think staff is all on the same page.

On 08/03/18, right after my daughter Meinlise Dure was seen by her Nutritionist, I took her at lunchtime to Dunkin Donuts located at 1900 Dempster St Evanston Il, 60202 to buy a wake up wrap for her. A White female cashier took my order. We sat down to wait, then a group of people consisting of 2 White boys and girls walked in, gave their order, sat down and got their food, but not us. It's like we were invisible to her. She would not make eye contact with us.
She just focused on satisfying her White customers. Unbelievable! When I asked about my order, a male cashier said she didn't put up the order, but the 4 white people only. He asked me for what I ordered and to wait (I don't know how long!) to prepare my food. I was upset the fact that the female cashier who took my order cut me with her eyes and kept on preparing coffee for the group. I felt humiliated and discriminated against. I walked out without the food or my money back. Then once we got home, my daughter felt down and asked me do I have to bleach my skin to be treated equally like Whites? Then hours later she wrote those above. Then days later, she started referring her classmates as my white or Black friend...instead of using their names. The incident affected her and I believe she needs counseling. Justice must be served because as a African American, I am as equal as the White customers and should have been treated fairly for my money. I will hand my complaint report to my Attorney because my daughter was normal before the incident.

I went to Dunkin Donuts drive thru this morning at 311 Springfield Avenue in Newark, NJ I ordered a coffee and a toasted bagel with cream cheese. Something told me to check my bag and the bagel was completely black. I turned around and went back to the store and told the cashier that I was returning the bagel and she responded to the girl making them, "You burnt her bagel"! To which she replied, "I didn't burn anything they came out from the back that way!" I asked her why would they sell burnt food and she said, "I'm over this." It took the girl that was working on drivethru window to stop what she was doing and making me a new bagel. She apologized for her coworker. I looked in the bagel bin and they all were burnt. Why would they sell burnt food to customers? I was insulted and truly put off. Something needs to be done. I spend too much money at DD to be treated in this manner. I cannot say that I will not go back to a DD but I will never go to this one.

I was at the Dunkin Donuts store at 145th street in Harlem at 680 St. Nicholas. I ordered my sandwich and made a change to it then I reached to pay in cash and the cashier was saying things under his breath and making side comments to the other staff members. I asked "is there something going on here?" and he said ":we have a line" in a nasty tone. I had just handed him a $20 nill to pay for my order and I said, "Give me that back" and he gave me my money back and said "You don't want it?" I said no and walked away, thinking this was the end. As I'm walking off he yells at me "Don't come back!".
I am an African American woman and I noticed at this location in a predominately African American neighborhood that staff members there tend to get short or frustrated when customers of colors are making orders. I felt that the cashier was bullying me and being very intimidating and condescending when my only goal was to order a sandwich and leave. When the transaction got to rude for me I opted to leave and likely would never have complained if the cashier had not escalated the situation by yelling across the store in front of a crowd of customers "Don't come back." He's right I am likely to never return to the restaurant and I am spreading the word for others to boycott Dunkin Donuts at 145th Street in Harlem NYC and other locations across the country since women, people of color and all customers are not respected at the restaurant.

We have a problem with the Dunkin Donuts in Weston, WI. It seems that the people who are processing the orders do not really read the order. Many times I have asked for a Sausage and Egg on an English muffin only to get a Sausage and Egg on a croissant. I always ask for my orders without cheese and most of the time, it comes with cheese. Today I ordered a Sausage and Egg without cheese and got a Sausage and Egg with cheese. Do we have to check our orders every time we go there?

Just returned. Asked for sandwich. Weren't making any today...
Big sign $2 medium lattes. Told me I had to pay 3.19 because the manager left and didn't tell them how to ring it up. Or I could pay $2.59 for a small and they'd give me a medium.
Felt terrible for these two kids. Just didn't know what to do. Whoever manages that store should be fired. Have tried going there many times, Always a problem and many times they run out of donuts??? It's a donut shop. Selection today was sparse and it was 11:30 in the morning. Unless this store is used as a tax loss write off either get a decent manager or close it. Horrible place to go. I finally just left, no coffee, no donut, no sandwich. Giving up on it.
It's located on 242 in the Woodlands, Texas.

I need to speak to someone about a fraudulent charge on my debit bank card for a transaction at the dunkin donuts #346333. I have a charge on my card for $74.76!!! It should have been $3-4 dollars!! I need the money refunded ASAP This is absolutely ridiculous!! I have been a patron almost every day for the last 7 years. I called the location directly and could not get the matter rectified or speak to a manager. I will never go back to dunkin donuts, they are thiefs

Hi, I have a complaint regarding the 125 Main St Essex, Ma location. Few employees have attitude problems and I've gone that location on several occasions. When I've visited there recently to get a latte I was told that the machine was cleaned for the night. This isn't the first time. Each time I've it been between 6:15 and 6:40 pm. That location closes at 8:00pm most nights. I live in Essex. I don't think it's fair that I have to go to another location out town Hamilton that closes at the same time Essex to get latte. I'm not the only this has happened to at the Essex location. If the store is open then customers should get what they want. If the store is open until 8:00 don't clean the equipment like the latte maker at 6:15pm. One more thing it's not cleanest place like others Dunkin Donuts store. I've seen the board of health in the Essex store more than once because of health complaints and concerns because of not being clean properly and food issues.

I am in your store in Lehigh Acres Florida, And someone came in with their dog to visit one of the employees and she was petting it. I said no dogs where to be in a business like this except an emotional support dog. She told me to talk to her Manager that the dog. 5:15 est. 10/20/18

10/14/2018 drive thru order 094
dunkin donuts 354920 a new place I live in the area . They employee at the place asked me to drive up to wait for my order yelling at me. another employee came out to give me the order I try to open the window , and she stated what that fuck are you doing , I reply what happened and she replied shot up fuck up and walked away. my order was wrong I was scare I left

On October 3rd at 4:30 in the morning at the Main Street location in South Portland Maine I placed my order with the shift manager she took my payment made my coffee I waited a minute and proceeded down to the pickup I saw my bagel drop in the toaster then 3 more English muffins dropped I said excuse me could I have my food and she said you'll have to wait I said well maybe when you punch in you should be prepared to work not talk she told me to kiss her ass and threw my food at me and this is not the first time I've had to withstand her mouth I shop at Dunkin Donuts seven days a week I spend roughly 70 plus dollars a week at Dunkin Donuts and would help like that I don't know if I'll ever return I'll be waiting to hear from someone

Ordered a sesame bagel with cream cheese, toasted and I got a plain bagel, with cream cheese not toasted and I was looking forward to this bagel this morning. The girl on the intercom seemed rushed and really did not pay attention to my order, than I pull up and the young gentleman did even say good morning, only asked if I wanted my receipt, no interaction at all. Need better customer service so that you have people wanting to come back. Thank you for hearing me out.

On Saturday August 4 we were at 61 Main st. Sailisbury Mass around 10:00 am. and we went in to order some coffee and donuts. It was busy in the restaurant. Number of customers were waiting..one of your manager on duty came up to there employees and ask what the F.... Is that customers waiting on.and this person is a manger.What kind of manger talks too there employees like that .they were small children in the store . My cousin turned around and walked, out and came too the car. And told us what happen my daughter would not allow me to go in store so I could address this matter, so I'm doing now. It is not okay to talk to your employees that way and not in front of customers.I hope someone will look into this matter, it will be a long time before I go into other dunkin dounuts again