Contact IHOP Corporate

Cold soup cold grits 4 specs of peppers in pablano omelette cup of tea with no water pitcher or spoon !?? Therr were 2 other tables two tops so 6 guest in the restaurant it was just after 5pm my wife and i didnt receive our food at the same time.Will not be back to any I Hop Again.you got one chance and blew it.

IHOP on hway6 on kitty hollow park missouri city texas is about a year and half old yet the service takes still takes forever. My husband and i went there for breakfast and there were only 2 tables with customers inside the whole place yet it took about 45 minutes for our food to arrive. There were at least 4 waiters chatting away when i went near the kitchen to ask for our food and it turns out our food had already been waiting to be served. Our food was served cold because it had sitting out for so long. Another incidence happened when i asked my daughter to call in an order to be picked up. They said 30 minutes. So after 30 minutes my daughter comes to pick up the food, they kept her waiting for a whole hour before the food arrived. This is it for ihop for our family. Never will we come back for your food when Denny’s is also just around the corner. Denny’s has never failed us at all and the food is much much better with excellent service. Ihop disgusts me. And i will share this to every person i know and will know in the future that your restaurant is the worst of the worst. You are not getting my money ever again!

Waited 10 minutes to get water
Waited another 10 minutes to take our order
Another 15 minutes to get the food
No refill on water even when asked for a refill
Ordered more French fries - never received

Never going back to Maricopa IHOP

I called the complaint department 4 different times for 4 weeks on 2 separate visits, to different stores. I kept getting the same excuse, that we will escalate this . After the third call I finally got a call back from a general manager, but I still haven't received a call from the Jacksonville, fl. General manager.

Schedule interview with a Shyanne Peters .on 7/8/2016 2pm interview. I arrived at 145pm I was told to have a seat. Now it's 240pm not one of your manager came out yet. this is very unprofessional at this IHop at 9003 Central Avenue Capital Height MD. And to make this bad there was two manager on duty at the time. Never got my interview and there was 2 other interviews there.No one was seen.Do you know how hard it is trying to get a job and you get treated this way.

The employees at the Deerfield Beach 33441 IHOP are the most incompetent workers I've ever met! I ordered food online on iHop.com, after paying it said my order would be ready by 4:25 AM. I show up at 4:44 AM to pick up my food and the waitress tells me "it would be a few minutes." They are not busy. In fact the cook seems to be just lounging! After ten minutes of waiting the cook walks up to the register and asked me "what did I order?" I asked the waitress "has my order been made yet," the waitress said "no, they are going to cook it now." I told her to just cancel my order, she got on the computer system and said she cancelled it. At that point it had been over 50 minutes since I ordered online! I go outside and check my IHOP account and the order is showing as completed! I go back inside and asked her why is it showing as completed, she told me she doesn't have the authority to cancel my order and the manager doesn't come in until 7 AM, I can call headquarters and have them cancel my order. I go outside and call headquarters and they are only open from 8 AM- 5 PM. I got irritated and went back inside to let her know that headquarters is closed. The waitress and the cook is just hanging out at the counter doing nothing. They tell me to come back after 7 AM and have the manager cancel it. I told them I don't trust that they won't claim that I got my food and doesn't deserve a refund and since they are the ones who messed up my order then they should fix it. The waitress got snippy with me and said she will give me the money herself. She gave me $33 and snatched the receipt out of my hand, then rudely told me "good luck." I will NEVER eat from another IHOP and I will tell everyone to not eat at IHOP.

I had a question concerning the Senior Night Deal. I wanted to know if both people eating have to be seniors or if the senior person can order for both people Please let me know about the coupons. (ESeaton1@Hotmail.com).
I was amazed that at 4:00 pm this afternoon when I tried to call each of the 5 Restaurants on the coupon - NOT A SINGLE ONE ANSWERED THE PHONE!!!!! I don't understand what happened at ALL 5 OF THEM. I only called all 5 because I couldn't get one to answer, then two, etc. You are a better company than what has been represented today.
G. Elaine Seaton

My family went to ihop on walzem in San Antonio Texas on June 10th 2019 to celebrate my sons graduation. We were seated right away. But it took over 45 min to get someone to take our drink order and had to find someone over 20 min after that to get our drinks had made food order with drink order and still had no food over 2 hours after arriving. We got there at about 915pm after leaving the graduation ceremony and left about 11:15 pm because my husband and 2 of my kids had to be at work in the early morning and we never received our food. We went home hungry and disappointed and went to bed with no food because that was just way to late to eat. We were a party of 8. And evening that was supposed to be a celebration of my sons graduating and having a good time to turn into irritation and disappointment and we are very disappointed in the service that we received or actually we did not receive.

When we arrived at the N. Higley, Mesa As IHOP on May 29, there wasn't anyone to seat us. After several minutes, a male employee came and asked how many. There was a group of 6 ahead and we had 2. He told us to wait and we watched as he went in and was wiping down tables. He never returned. Meanwhile, two other couples came in and left as they got tired of waiting. A female employee finally came, rudely asked how many and told us to wait as she walked away. Needless to say, we left and will not return.

Good evening, my complaint and issue is for the Moore location branch in MOORE, OK, this isn’t the first time I’ve made it aware that one of the managers (malia) is her name. 1st she is rude to the other employees I’ve seen it a few times also she doesn’t have customer service in talking to people at all. First time she was rude and disrespectful to me and then once with my wife. Last night was the first time back at the Moore location.we ordered online like we have many times the website was apparently not working and so we called up to place an order once we got up there the young man who took the phone order was super nice and professional he even remembered we were going to use the online code to get a discount. The manager Malia came up and was rude right off the young man employee and another worker were trying to figure pricing while the computers were restarting due to power went out for a few seconds. He used his phone along with another employee to add price and tax along with our online discount and malia which I can tell you she doesn’t do anything but play on her phone came up and told the male employee he needs better service and took his phone to jump right in and I believe a Manager which she was nice helpful and professional from him and said your doing it wrong that’s not how you figure out pricing. Then she is was rude to employee who was trying to help too. Roles her eyes and acts like she knows everything then tells me I can’t use the discount since it’s for online only and said we don’t own or control that website to order online. She is disrespectful doesn’t have customer service experience or enough training on it and needs to learn how to talk to customers and other employees. We will not be returning to that location anymore which is 5 minutes away we will go to the Norman Oklahoma locations which is 15 minutes away but they have all treated everyone politely and professionally. Thank you for your time

Went to IHOP,Congress Ave,Delray Beach Fl.,the diabetes capitol of the western world,with my diabetic wife. We ordered,and the store did not have sugar -free syrup. The nurse/waitress assured us that they did have syrup,and obviously sugar free was not there or a big deal. How much more amateurish can a business be? Not like it was an exotic request,always there in the past. Why didn't anyone go to the local market? One did not have to go to Ohio for a bottle of Smuckers. We walked! Perhaps you care to know,perhaps not,but those are not professionals under your sign.-Mike Schaffer DMD

The manager of night shift IHOP in Huntsville TX named lannet is a horrible Manager she was talking about her wine in the truck and how she drinks and drives also she was talking to her cook Justin about wanting to see his small penis. This place is horrible lots of roach's.

The Manger was very rude ,nasty to me and my two yrs son .I did not like what she said to me in front of my son , I should have common sense to to ordering something that I can not pay for I did not have enough money for me and my two yrs son, I order a BLT I thought meat come with it that's the first time, I had $20 and my order came to $25 then she I have to get this food we can not doing nothing with it I did not touch the food yet ,The Manager was just rude to me. i just got married April 13 just wanted to spend time with my little man. Thank you
:

The manager whom was work the night of Sat. April 6,2019 is very unprofessional when speaking with customers and is just out right rude but the worse part is your district manager who came in the following morning Sunday April 7,2019 is even worst. My waitress ran my debit card twice which caused my money that was for vacation purposes to places on hold. This is something they should be trained better at. You never run a customers card twice. When you do and the customer wants to speak with someone about fixing this but has not one but two managers treat them like dirt and act as if they don’t care because it’s not their problem, what a shame your company has become! It’s just a franchise to them and they don’t care or take pride in their job or fixing their employees mistakes. No apology, no what can we do to make you feel better about our wrong doing just hateful rude tones when speaking Down to you as if it’s your fault for paying with a debit card! They don’t care that it’s your money put on hold and you now can not use it on your vacation. They just laugh and say what ever. I hope you will send training to the people who take payments and run cards. I hope you will send better customer service training to your employees at all levels. If they can’t handle their jobs they should not have them!

On the morning of April 20th 2019 at approximately 11:00am my wife and I experienced some the poorest customer service ever at IHOP #4410 in Lawrenceville Georgia 30043 . After ordering it took 35 minutes for our food to be served. They got my wife's order incorrect twice and no one ever came back to see if we needed more water or other condiments. Finally I got the waitress's attention and asked for some steak sauce and catsup which I was promised but never did receive. After waiting so long for the undelivered condiments my food got cold and less desirable however I got up and retrieved the items from a vacant table. Once finally getting the server's attention again I asked to see the manager. She later returned and told me that the manager was busy in the back and couldn't come out to see me. At that time we paid our bill and left.

ps check#5444 table#43/1 Server 223 Nicoieig

Yes I was greeted with a smile ) then was sitted by the kitchen door spot! Why when my hubby and I was the only ones who was there to have breakfast!! At 12am.. so that tells u the restaurant was pretty much empty!! My back was against, the kitchen door. Looking at the menu I hear all this cursing and noise!! Then the door open I was hit by the door against my seat!! So I asked to be moved!! The server was awesome!! Will love to have her again!! And on the other hand food was chilled and didn’t get my other side order;( kitchen staff was loud.. we had to look up a couple times thinking it was a Lack of
Communication !! But the server got a &10 tip cause of her respect and kindness!!

IM a very upset customer and I would like to start off by saying I absouloutley love ihop in bloomfield ct, but since the new manager rose is been in her position, I will never ever go there again. Ive never seen a manager conduct themselves as she does . I have WITNESSED MANY of occasisons which she is very very rude with customers and always screaming at the staff in front of customers and for that im saddened that I wont ever return to the bloomfield restaurant. Please if you can address this it make that restaurant a better place to dine

My husband and I arrived at the top on Central Avenue in Hot Springs around 8:40 am. We were immediately greeted by a waitresses and we placed our order. Once our order was taken, every white coupe that came in after my husband and I. Received their order while we sat quietly thinking it was some kind of error. We waited 40 minutes watching as other guess received their order. Finally, I asked for a receipt and was told our ordered will be out in a few minutes. We left at 9:44 a.m without having been brought our food.

On Friday March 8 .My family went to the I hop in Hickory Nc , My family came to the restaurant about 6 PM , no hostess, 2 servers, was seated, the wait person was crying , our order whole order never came out, I would like to have out money back the eggs was cold bacon old no hashbrowns came, pancakes were the only thing warm, there was not one to complain to . that was 9 dollars each there was 4 of us . I dont think there was but one cook there . they should have closed the doors
Janice ford 3396 Rocky Ridge Rd. Newton NC

While server was pleasant and pancakes just fine, when I went to pay the bill, the manager (who had been at cash register for everyone else) had our server at register. We had been in a month prior and paid the full amount at that visit and later took the survey, given a code # good for a free short stack of pancakes at next visit.. We used the remainder of a gift card card and I asked the gal for my check back, which she refused. It clearly states on the check if you complete the survey you will be given a code number which will be reflected on your next check for a free short stack of pancakes. The is the second time that they would not give my check back. Three months ago, I was told you can only make use of the free pancakes every other month. Fearing I would be told that again this time, I also gave the cashier a photo copy of that bill indicating the code # and the wording that a free stack of pancakes can be redeemed on your next check which I high-lighted. She said they needed to keep everything for their auditing purposes, including my additional photo copy. Understanding that, I indicated I,too, would like to have a copy of my receipt and my own additional photo copy for my own records. I was told no and instead merely given their phone number to call. This practice is deceitful. The manager clearly remembered us from quite a few months ago. Letting it go, last month I did not use any survey code and paid full price not using any discount. The server, I believe, was merely following her manager's instructions. The manager had the server at the register for us but not for earlier customers. Management seems,to have a problem with redeeming the coupon code for a free stack of pancakes. The wording is clear on the bottom of the check that upon completion of a survey regarding this visit, you will be issued a code number which you are to indicate on your receipt and bring to the store on your next visit, provided it is within 30 days) for a free stack of pancakes. Your pancakes are always just super fine and the servers are always pleasant. Of course, I understand, this young lady was following the manager's instructions. Perhaps, you could give your managers a course in basic English and a reminder that they need to give the customers a copy of their bill if asked as they, too, may wish to monitor their expenses. I feel they had no right to decline my wish for copy of the bill and certainly no right to keep my own additional prior month's photo copy. This IHOP is located on State Hwy 37W, Toms River,NJ. She only would give me a small receipt for the use of the gift card, The only info on this tiny receipt is:Card #902069, Authorization # 091921, Balance: 9.48, check #4181. in case this little bit of information can be checked out further. Very deceitful, whether intentional or whether just corporate policy in general.

our waiters was AWESOME ! However when I opened my silver wear I got sick at what I saw and both my husband and I lost our appetite. My spoon had hard egg on it.....looked like it had never been washed...….my husband got upset and wanted to leave and I convenst him to stay. We showed the waiter and she asked us if we would like to speak to the manager who came over and said how alful it was and that when her crew came in the next day she would speak to them .......and that was it....no compensation of any kind...just I will speak to my crew........It will be a long time before we go back to I Hop that's for sure! I wish I had of taken a picture but didn't think quick enough! It was the I Hop in King George Va.

Molinares Family
4015 Stratford Hall Road
Montross Va. 22520

I went to the restaurant on Mildred and 12th and our waiter was Lucas when he took our order he asked did we need any Condiments I told him yes he was very rude bringing our stuff to our table when you brought our drinks He Mildly aggressively put them on the table When our food came Another waitress brought it to us Lucas walked by and I had to ask him for silverware in the condiments our food was cold I request to speak to the manager and when the manager came he listen to me but never did apologize for Lucas rude service I really was unhappy with the hole service the manager offered to make our food over but I declined since we waited 35 minutes for the first order so we walk to Jack in the box to eat I think Lucas need to be talked to or retrained thank you so much

on saturday dec 23 2018 i visited ihop for lunch the visit was a nightmere we had a table of three visiters we ordered are food as we would i ordered a brunch burger and frys we waited for ever every one was running around not knowing what was going on when i did get to see the waitress like 10 minute later i told her and alls she s
aid was im sorry now ive worked for arbys for 20 years that not how to handle a customers complaint.2190 n goodman rd rochesther ny14609 was the location i visited very disapoint in the whole visit.then we were giving the check to pay and no one is around to pay it so i left the money on the table and left the waitress comes out yelling you have to pay i was in my car allready people are looking and stering at us . what a nightmere will never go back no management staff around . one big headace i didnt need.
thank you robert sprague

One star, if that!! Went to the IHOP in Laughlin on Friday November 16 for breakfast. Dining area was not that busy, had open tables. Had three wait help and one busser. Get set down and given menus and that is where the service almost stopped. Took a while for someone to take our order. We had to ask if anyone was going to even take our order! Waited for approximately 16 - 17minutes for order to be taken. While we waited for our order a couple was seated in back of us. Couple waited for about 15 minutes and no one took their order. They stood up and left. After about 15 minutes we asked what happened to our order and was told coming right up. Yeah right! we had to continue waiting. And older couple next to us again asked their waitress if she could check on their order, her reply, coming right up! No such luck. Their order finally arrived and about 3-4 minutes later our order came out. My husband's eggs was cold. I asked him if he could just eat them since we had already waited so long. How much longer to make fresh eggs! My order came and it was a disaster. I order the grilled cheese sandwich and French fries. Never realized some could butcher a grilled cheese sandwich. My grilled cheese sandwich had two slices of cold cheese. I could literally lift off the two slices of the bread. The bread had not even been buttered for grilling and had black burn streaks on the bread from the grill. Well of course it is going to burn if no butter to grill. I had specifically said not to make my French fries crispy. Do a soft fry. Well, how can you ruin fries. This IHOP could. Fries was so crispy i could snap them like shoestring potatoes. Needless to say I did not eat the fries. I ate 1/4 of the grilled cheese sandwich and left the rest of the meal. I should also mention that another couple came and was seated behind of us. After a while of no service they stood up and left. Please note that this is not a large restaurant, four people and one busboy was more than sufficient to give good service. Seems like the kitchen cook(s) needed to be trained. We decided to leave, me with no breakfast. My husband did complain to the manager on the way out and to me she did the wrong thing. She supported her staff. Great to support your staff, but great also to admit your errors. We went to the McDonalds next door so i could get something eatable. I need to mention that we have stopped in this restaurant in the past and have always been pleased. Was the poor food due to new/poor management, new wait staff and kitchen help? Who knows. We know we will never stop in this IHOP again.

I went to I hop after a football game. Upon entering the restaurant, I proceeded to go to restroom. The restroom was so dirty I refrained from going. There were paper towels hanging out of trashcan. The toiletpaper holder was open and filled with trash. There was dirty paper towels in sink and trash on floor. I refrained from using restroom. I joined my party of 5. We ordered. It took approximatly 30 minutes to receive our food. The food was cold. I ordered an omelette and didn't receive it until everyone in my party was finished eating. The bill was 70 dollars and totally not worth it. I was going to buy my brother a birthday gift card because this was his favorite birthday. I refrained from doing so. I will not be back unless there are major changes and I will tell my friends.

Went to IHOP today October 10th 2018, address 13388 Northwest Katy Freeway Houston, Texas 77040 . Received actually NO SERVICE because I was sit down by the manager and someone was supposed to come. I waited for 15 minutes no one never did arrive so I picked up my grandson and I politely walked out. I would never step feet in there again and I will let family and friends be aware not to go to that IHOP location. I never been into IHOP and been treated like I was invisible. I guess customer service is not a big thing for IHOP!!

Just very upset and disappointed and the place wasn't even busy or Pack!!
Time:12:00-12:15 when me and my grandson was there.
On a scale 1-5......it was a ZERO! !

THE GENERAL MANAGER OF STORE #3220 WHOS NAME I BELIEVE IS DAVID, IS A TERRIBLE DISRESPECTFULL PERSON. AS A IHOP CUSTOMER HE HAS TREATED ME VERY RUDELY TWICE IN TWO WEEKS. I HAVE ALSO SEEN HIM YELL AT THE PEOPLE THAT WORK AT THAT LOCAION 3220 VERIOUS TIMES IN FRONT OF IHOP CUSTOMERS. THIS TYPE OF BEHAVIOR IS UNCALLED FOR AND VERY UNPROFESSIONAL. THIS GENERAL MANAGER SHOULD BE FIRED FOR THE WAY HE TREATS IHOP EMPLOYEES AND IHOPS CUSTOMERS. I GO AT LEAST 3 TIME A WEEK TO THIS IHOP LOCATION AND SPEND MY HARD EARNED MONEY THERE. ONCE AGAIN, THIS GENERAL MANAGER SHOULD BE FIRED ASAP.

I my husband and two children 8and 2 went to the I hope off west over Terrance in Greensboro NC on July 27th 2018. When we walked in the floors were not clean nor was many of he tables but we figured maybe they were a little slow getting to it. A manager came out and sat us after no one greeted us at the frount he sat us at a table near the bathroom when I ask to sit somewhere else because the tables around there was dirty and frankly I didn't care to smell when people open the bathroom door he moved us to another table, we sat at that table for 15 to 20 min no one acknowledge us at all I had two small children who was not only hungry but thirsty after spending the morning in the park, finally me and my husband pick up the kids and just left. How sad it was to have to leave a place I truly like to eat at but there are too many places to spend our money where they want to take our order in a reasonable amount of time or at least give us water and act knowledge we are there.

No service refused service. Store 4187. July 4th 2018. 830am. Had to leave store to aviod making a scene. This store had video.

I ordered my breakfast on the online app.. when I arrived to pick up my breakfast there was no one up front.. then when someone came this lady was unwelcoming she acted as if she didnt want to be there that she was annoyed.. you could tell by the tone in her voice n her body language. then in her ugh an annoyed voice she asked how many ? I replied I'm here to pick up my order.. she asked me if I ordered ___ a word I didnt understand I asked what? she replied same again to which I can not tell you what it was now .. so again I asked what in the world is that ? she slowly looked through the receipt n said annoyed is your name izaiah? I replied yes then she just handed me my bags n told me to have a good day.. She didnt go thru my order to make sure it was all there with me didnt ask if I needed anything else.. I didnt get any butter with my order grant ut I didnt check cuz I felt I was being rushed out the door felt very unwelcome... n for a person like that being the first person they interact with at your restuarant I dont think you want your guests feeling unwanted

restaurant in layton on main street next to freeway... at 958 am Saturday Jun 30 2018 unfortunately I did not get her name but she was about 5 foot ish shoulder length brown hair if I recall

2 times at I HOP.

First for Breakfast: ordered omelet and asked for French toast as a combination. The waitress said it will be add $ 1 plus. Said Ok.

Gave me the bill and had the french toast as separate and full price.

She argued with me and never adjusted.

Second Today's date lunch:

Ordered the burger special ( Burger with unlimited fries).

Burger tasted extremely bad so is my friend who was with me and ordered the same.

I asked for the refill on the fries and took them 16 minutes to get me the second refill ( Of course did not eat it it).

We paid ad left the place with bad bad taste and this is redlcilus of waiting 16 minutes on the fries (Refill).

Waiter said they are cooking it>>>

, March 24th Saturday at 7:30 a.m. me and my husband when to IHOP in Perris Boulevard and Irish Boulevard in California Moreno Valley there was music was so loud turn down they say they can't turn down because manager set it down for volume that can turn down I have a videotape I take it I will show you if you want to see it that was an offer service business you cannot have a early morning breakfast with that music when you become senior citizen we don't like that kind of loud music.

I arrived at your store located on hooper and rte37 promptly after entering the store the larger female manager made sexual advances towards me, it made me feel uncomfortable' i shruged it off and sat myself at a table' but I did not feel like being in the restaurant any longer. Shortly after my friend came back from th e bathroom another manager came to my table and told us we could not eat there, I feel like I was refused service because I rejected the female mangers sexual advance's, I do not expect aNY coupons or free give aways from this i just would like to inform you of the mangers you are hiring. Thank you for your time and consideration Anthony...

My grandson and I went to your company this morning. Little before 10:00 am. We order our food. However after waiting for over hour for our order. We decided to get up an leave. People after us. Receive there food and was almost finished. No one ever came back to the table. We have been there several times and this has been my worst experience ever.

We came in a 740 and we are still waiting for our breakfast at 8:15.. the waitress made a joke about he the cooks just got here . Not funny will not ever come again IHOP soff mamorial across from Costco . Tulsa ok

My husband and I took our grandkids to the advertised free funny face pancake day . We entered the restaurant at 3:55 p.m. when we were seated and our order was taken it was after 4:00p.m. I asked the waitress about the free kids meal and she indicated that they could choose anything from the kids menu. When we had finished eating ,the waitress brought us our ticket. I discussed with her the fact that the kids meal was not removed from the ticket. She then indicated that her manager told her that it was not free and when she asked him about it he said no we had to pay for them. I found it very suspicious that he conveniently went on break before we left. This the second bad incident that I have experienced with IHOP. The location of the IHOP is 3130 South Memorial Dr.

I guess was useless filing my complaint. It was never answered. I had a bad experience with an employee and want to share my feedback with corporate.

Today (Wednesday-August 31, 2016) the wife and I had just finished a morning of light shopping in Canton, Michigan at a Dollar Tree store and my wife asked if we could stop at the local IHOPs, which was in the same parking lot area just off of Ford road and just east of Canton Center road by a quarter mile . We went inside IHOPS at about 11:05 AM and were met after about one minute by the greater, who was a young man, and were told to please wait as they were cleaning a couple more tables.

We waited about 3-4 minutes for them to clean those couple of tables. The restaurant was about 40% filled at the time and there seemed to be enough staff waiting tables. At about 11:10 AM, or so, a gentleman waiter asked if we would like anything to drink before ordering and we said yes and he took our order and went to the next table, whom had been seated just after us and asked them as well on his way to fill the drink orders. The drinks were brought to our table at 11:15 AM.

The waiter took our order at that time, which consisted of a Spinach Omelet for my wife and a cheeseburger and seasoned fries for myself. We sat patiently waiting for our order to come for about 25 minutes and it was now 11:40 AM at which time, the waiter came by to tell us that they were backed up in the kitchen and it should just be a few minutes. I just responded with "I hope so, as it has been too long already"! I noticed, as it was pretty loud and steady, a lot of very loud conversation going on in the kitchen area.

At 11:45 AM or so, I flagged down another employee (a lady with blond hair) and told her we had been waiting WAY TOO LONG for our meal and told her the time that we placed the order with our waiter and she said she understood and headed straight for the kitchen. The conversations were still loud in the kitchen and could be heard easily in the dining area. After waiting another 5 minutes ( now 11:50 AM) with no response or update as to why the meal was taking so long, I flagged down the young Asian man that had seated us and told him in no uncertain terms that it was now to a point that if our food was not at our table in the next 5 minutes that we would be leaving.

He went directly to the kitchen and never returned to our table, nor did anyone else for that matter. So at 11:57, a total of 52 minutes after placing our order we got up and walked out and passed the young Asian man at the welcome booth where we first came in. I don't know what was taking place in the kitchen, but whatever it was, it had no business going on in an IHOP restaurant or any other restaurant for that matter where the customers can hear it. We have been to many IHOPs over the years and NEVER been treated this way. Never.

We are very polite people and never ask anyone for any more than we need. Just as a note, when we left our booth, the booth next to ours that had sat down and ordered just after us had not received their order yet either. Everything that was bad business was happening in the kitchen, as the rest of the staff continued to make excuses for them. We will be going to the Ann Arbor IHOPs from now on as it is always a relaxing dining time. We shop in the Canton area regularly, but will feel we can never stop at the Canton IHOPs again. I kind of ruined a nice calm day of shopping, when it reality, it should have been the other way around. Sad as best. I just felt you should be made aware. Thank you for the opportunity to voice our dismay today.

Today on your 58th anniversary we went to I hop I am a member of Join the club. I took my 4 and 10 yr. old daughters today when we walked in they took our name and said there was a wait but there were many, many tables open. After 5 or so minutes they sat us and I asked the server if it was .58 cents for a short stack she said she did not know. The advertisement was on the table. They had no kids menu's and gave my 10 year old an adult order she was unable to finish.

I went to check out and I had enough visits IHOP texted me a $3 off coupon which the cashier could not handle and had to get her manager. Took another 5 or so minutes. Before leaving I went to your manager to say how bad a day this was and yes he did offer to refund me money on my daughters over priced adult order. I declined however he did not even apologize for the bad day. He put his head down. I am a frequent visitor but if this happens again I will walk out and Bob Evans is less then half the distance from where I live I will go there. Bad service, Horrible Manager who seems he does not care. We were at the Huntersville, NC location.

Poor service with poor food and a wait time of 35 min. No manager on duty on May 31,2016 @ 7:00 pm. What a joke!

April 28 2016 took my family of 4 to Mohegan lake IHOP. Service was OK but the food was horrible, eggs under cooked hash browns cold and sausage seamed like left over from am breakfast. As this was an evening dinner visit! Chicken was overcooked couldn't even bite it pancakes were good. Overall not too happy.

3/6/2016: Today at 5:35 am I call Ihop Restaurant at 474 Briarwood Drive Jackson, MS to order only "Stack of Blueberry Pancakes with Whipped Topping" . A gentleman by the name of James answer the phone I stated to him that I would like to order a "stack of blueberry pancakes with whipped topping" he stated wait let me get someone to take your order, no one answer the phone. and that was 20 minutes. So I went there and stated you all are not answering the phone? Then the young lady stated that another lady took to phone to give it to me, so I didn't take it because I believe if her took the phone so she should have been the one to take your order.

Now I am upset. So I placed my order, after receiving my I went to work , then open up my containers found out they messed my order up. I called back and asked for the manager and the was James, explain to him about what happened. Now I have to leave my job and drive 15min back to Ihop to get my money back for a bad order, and all I wanted was as stack of "Blueberry Pancakes with Whipped Topping. Please tell me what is so hard about this order, and on top of that there was only one table with four people already eating, The floor when you walk up to the counter of nasty , and when you look into the dining area the floor under the table was nasty.

Me and my family have been waiting for our food for 45 minutes. My son did get his cheese sticks in before the rest of out food like i ask. Bout 20 min latter. We are very disappointed and tired of waiting. We see our food but it might be cold before it gets here. Hoping IHOP corporate reads my complaint and fixes their sloppy service.

I would like to bring to your attention an issue I had while dining at one of the IHOP locations. The IHOP store # 1752 located at 178 SW Campus Drive, Federal Way, WA. 98023. The date I dined was November 9, 2015 between 10:45 am and 11:30am. My experience while dining and with my server I described as good with no complaints. The issue occurred when I went to pay at the cashier up front. After paying and receiving my change I noticed the cashier did not give me a receipt or the receipt survey that was given to her for payment. I then asked for the receipt that was printed and was told it was already thrown in the trash. I then asked for the survey receipt given for payment and this to could not be found.

The cashier informed me she would have to look thru the trash so waited about 5 minutes without her finding the receipt. It was only after my server came and informed the cashier to just look for either the survey receipt or the printed receipt from payment that my receipt was found. This was about 8 to 10 minutes later after originally paying. I would like you to address the following issues for me. Why I am not given the printed receipt after payment or asked if I needed the receipt? It was only between 10 - 15 seconds from the time it printed to when I asked for it that it became lost and was thrown away. Why I am not given back the survey receipt after payment. If the survey is for the purposes of IHOP receiving customer feedback then what is the purpose of having it if the cashier does not return it to the customer after payment.

I am a business traveler the majority of the times I dine at IHOP so receipts are necessary for me to account for my eating expenses related to my job. On this particular date I found that it was difficult to obtain something that is so simple. When I asked the cashier if she could reprint it since she could not find it the response was because the cash register was already closed. Normally on my visits to IHOP I do receive a receipt but I'm noticing now that at some IHOPs I have to either ask for a receipt or asked to have the survey receipt returned. My experience today, 11/09/15, is why I am bringing this to your attention because there appears to be something missing in training of your employees regarding this area.

I was not able to get the name of the cashier with whom I had this issue but have provided the location and time of dining. My receipt on that day was for a total of $12.91 with Chk # 3448 with time stamp of Nov09' 15 11:14AM Tbl 53/1. This issue needs to be addressed in general at IHOP and specifically at this location since it is most recent.