Contact Express Scripts Corporate

I had open heart surgery a year ago. Pretty much forced by military to use express scripts.
I get my refills every 3 months.
I owe 90 dollars from last order but do not get paid until next friday. Ask express scripts to fill one of my heart meds as i am out. Was told no that until i pay total 90 dollars they would hold my prescriptions hostage.
So now i have 10 days without my meds I am on social security and have no means to pay until i get my check. So here I am without my meds and a pharmacy who does not care.

july 1st i sent a check for $90.00 today is july 15 they shipped today tomorrow is the 16th i had my doctor send a order in to cvs for 10 talbets that cost me $23.00 total $113.00 why so long i spoke with custom service people they could not give a reason why it took so long

I have a problem getting my refill of Praluent 75 mg injection. I got it first time about 4 weeks ago, paid $250 annual copayment plus $78 every time I get the drug. Express scripts told me that they do not deal with the speciality pharmacy any longer and I can get it from CVS speciality pharmacy. I was told that I pay $146 which is double of what I paid before. Sonofo the drug manufacturer has already reduced the copayment to $25-$100 for Medicare part D. So far I did not get the medication and CVS pharmacy told me that you gave them a hard time on the phone.

I cannot get on the website to order my RX. In the web address window I get a message with a red x over the lock, and https is also marked through with a red x......the web page gives me a Privacy error....Attackers may be trying to steal your information etc etc.
I called Express Script about 12 times. The first person I talked to was very nice...but I don't think he understood. My husbands and my account are under my e mail address...username: julialancaster4315@yahoo.com. I was told that I had to have them talk to my husband to get his ok for them to do anything with the account...I HAVE HAD THE ACCOUNT WITH THIS USERNAME FOR 25 YEARS WITH NO PROBLEMS...I could order both our medicines on line. I changed the username to stanleylancaster41 and the account was unlocked long enough for me to order my husbands meds. but couldn't find mine. The second web person I talked to was VERY HATEFUL. and told me that I had a virus on my computer...I do not have a virus as I can use my computer for this message and anything else I need to on my computer. She said that it wasn't Express Scripts problem and that I would have to order my meds by phone. She wouldn't listen to what happened. She said forget about what the other person said and listen to her...she didn't want to help me with my problem...I will get in touch with our NEIP Insurance Provider and let them know about this problem with Express Scripts...

I ordered a medication for my terminally ill dog at Petco.com. Little did I know--or so they say-- they essentially have no power over the pharmacy that works with them to fill orders. I recently found out that the pharmacy they use is Express Scripts. I ordered the meds on April 8, 2019 and attempted to cancel my medication order on April 10, 2019--two days after I ordered it and after my vet had faxed in the prescription. I decided to go with another company that had a better reputation for customer service. The Petco rep said they would send in a request to cancel. By Friday, April 12, I had received no confirmation that the order had been cancelled and it was still showing on my online acct as in progress or processing. I called Petco again, who apologized and said it was up to the pharmacy. I asked for the pharmacy contact information and they refused to provide this to me. I contacted Petco again on Saturday, April 13, 2019 and all I got was a long wait and more runaround and useless apologies. I called them back on Monday, April 15, 2019 and was told the item had been shipped. When I said I would return the item they smugly informed me that the company policy was that prescription meds could not be returned. How convenient. I am now contacting consumer agencies in the state of Calif along with the office of the Calif Attorney General along with the Calif Pharmacy Board to complain and to see if I have any recourse. I have already cancelled my account with Petco and will never do business with them again. I finally found the name of Express Scripts --another company I will not ever do business with again; I hope to get the word out to anyone who cares about the rights of consumers. The customer service is horrible. I have never had this problem with any online retailer, even when ordering prescription items. You guys are so big you probably don't care what any of your customers say....there are millions more who are "adequately" served or others who have no choice but to work with your compan. But I will keep making as much noise as I can and hope the state of California can do something to control your conduct. I am disgusted that the laws are written to benefit the corporations and not the people.

I ORDERED MY BLOOD PRESSURE MEDICATION ABOUT 2 WEEKS AGO, I TALKED TO A REP AND SHE LOOKED UP MY ACCOUNT AND I TOLD HER I WAS LOW ON MY LABATOLTOL 300MEG. SHE NEEDED MY PAYMENT DEPOT CART AND I GAVE IT TO HER. I HAVE BEEN WITH SCRIPTS FOR OVER A YEAR NOW AND SO MANY ERRORS HAVE OCURRED. THE MEDICATION WAS GOING TO BE SENT ASAP. I CALLED TODAY 3/28. SCRIPTS HAD NO RECORD THAT I HAD CALLED FOR A REFILL. I AM LIVID!!! AND SO UPSET BECAUSE I AM OIUT OF MEDICATIPON WITH EXTRERALY HIGH BLOOD PRESSURE AND A COMPANY THAT SCREWS UP A PERSONS LIFE. WALGREENS TOOK CARE OF ME THANK GOD. YOUR CUSTOMER SERVICE NEEDS RERPAIR BADLY. I WAN T TO SWITCH BACK TO WALGREENS MAIL SERVICE, I NEVER HAD PROBLEMS IN 5 YEARS WITH THEM. SO SO DISCUSTED WITH SCRIPTS. FRED PASSALACQUA

I am on a automatic refill program. My prescription refill is for 90 days and more then 3 times I have NOT received my medication in time, before my prescription runs out. I did call and I did ask to file a formal complaint. I have not received any follow ups from anyone concerning my complaint. I have since received my medication and I noticed I was not charged ($20.00).If that is resolution, I am not pleased. I need my maintenance medication on time, before my prescription expired. Concerning this last incident, I called 2 times a few weeks ahead of time to try and avoid this issue and was told everything was fine and would be on time. That was not true.

They call me with a phone call, but is a robot and they wont forward me to a real person, instead they give me a phone number to call THEM BACK! THEY CALLED ME! I am NOT waiting on the phone for a projected 30 minutes on hold for a call they made to ME. ANSWER your PHONE...….This company service SUCKS! Before they were bought out I had MEDCO Pharmacy and they were very nice to deal with. These jerks are TERRIBLE! Express Scripts has done nothing but screw up what USED TO BE a good company. It seems impossible to talk to a real person.

Tim Wentworth, EARN that over inflated $15.8 million dollar salary and hire some people to answer the phones.

The GOVERNMENT NEEDS TO BREAK UP THESE MEGALOPOLIES! There is NO BENEFIT to the customer...….only WALL STREET!

I am filing a petition with my insurance company to NEVER have to DEAL with these people EVER AGAIN!

My prescription for Humera was sent to Accredo (Express Scripts specialty pharmacy) on January 22, 2019. At that time, I had Blue Cross/Blue Shield Premera as my primary insurance and TriCare military insurance as my secondary. I was contacted by Accredo to collect a $2,100 co-pay because I had not met my $1,500 deductible yet with BCBS (not sure why they were trying to collect more than my deductible). I informed Accredo I had secondary insurance through TriCare and was transferred over to Accredo Billing to set that up. The representative took all of my information, including my husband’s SSN (as the sponsor) and was told it would take 48 - 72 hours for TriCare to be verified.

I called back on January 24 to follow up and was told that Accredo does NOT bill secondary insurance. I have called several times to follow up on this prescription because I was getting conflicting information as to whether Accredo bills secondary insurance or not (was told YES and NO by different representatives).

As of January 31, 2019, my COBRA insurance through BCBS was cancelled and TriCare became my primary. I contacted Accredo on February 1, 2019 and they informed me that Express Scripts - TriCare would be handling my prescription for Humera. On Saturday, February 2, I contacted Express Scripts to follow up to make sure everything was in process. After being placed on hold for 15 minutes and then being hung up on, I called back because even though they had my phone number, the representative that hung up on me failed to call me back. I spoke with another representative who assured me my Humera prescription was being sent through TriCare for verification and that the other prescription that was being processed through BCBS was being cancelled. She told me to wait 24 - 48 hours and then to contact Express Scripts back for verification.

Today is February 5, 2019 and I have been informed there is no prescription in the Express Scripts - TriCare system for processing. The Customer Service Supervisor informed me that they only have the prescription under BCBS and that it was in the process of being cancelled by Accredo. He said the system still shows BCBS as active. I informed him that I could easily send him a print-screen from my former employer’s benefits page showing no coverage and should have been told that last Friday when I first called Express Scripts - TriCare. I provided him with the number to my former employer’s benefit’s group to verify this information to see if that will expedite this process. I told him they would take anywhere from 15 - 20 minutes to answer that call so I am on hold once again (no offer to call me back at the number I provided to Express Scripts several times).

I am now on a three-way call with Express Scripts and my former employer’s benefits department, who is willing to call Express Scripts eligibility department back to verify my non-coverage through BCBS. It appears everyone is now jumping through the same hoops that I have been jumping through (after a 1.5 hour call) so it will remain to be seen what happens after today’s call.

An e-mail by Express Scripts notified me that my medication was shipped out on January 25, 2019-5:50 A.M.
DHL was the service used for this specific delivery. Half of the bag dropped off at the Harriman, NY USPS by DHL was filled with packages intended to be dropped off at the HIGHLAND MILLS, NY USPS. Harriman, NY USPS redirected the bag of misplaced packages to the sorting facility in Westchester County, White Plains delaying this package by two days. Fast forward, an e-mail this A.M January 30 from DHL is alerting me to a mis-shipped handling of my medication. This package Is right now in limbo. Highland Mills, NY USPS does not have this package as of January 30, 8:00 A.M. The last message states January 31 targeted delivery. Six days would have elapsed as a result of a delivery to the wrong post office. What a fiasco. Louise Hendrickson.

Prescription #183613280312, Epi Pen. B/D 9/10/40. You filled a prescription that expires in less than six months. Your pharmacist thinks this is in compliance with your policies, but a six month prescription filled on 1/3/21019 that expires on 6/19 is a five months supply. This prescription is normally for a year and I am alarmed over your callous indifference to my concerns as your representative quoted policy to me. You empty a closet of expired medications expect us not to rebel. This situation needs to be addressed asap.

I received first pills from your company. My doctor called in prescriptions , because you took my excellent drug store off list as of 1/2019 WReading DrugStore
Your company had my 2 membership cards(ZALl112419998001B and 112419998001Plan 9151014609. When I decided I wanted to join same, I gave those numbers my credit card number also. I was told your drug store would call my doctor(Dr. Erlikh internal medicine(Phone#) 4846282468. She had to call in my medicines. I received same to find out all would be charged to credit card. I pay $157.80 a month for drug plan for years with your co. I am 83 dealing with this problem. I have anxiety plus high blood pressure and now this problem. Also I received 380 Lopermide pills which I normally receive 90 at a time with my good W.Reading Drug Store delivered to my retirement home. I never received that amt.price $121.50 which I don't think is covered on my plan, however 4other prescription are always covered. All will be on my credit card bill coming probably this week. My bill on credit card will be close to what I pay every month for drug insurance. I want to be reimbursed for this mistake immediately . My phone number 6108167037. Man that took information from doctor's office should know wrong card was given to him..not drug card. Why didn't he call me?????too lazy.

Called for refill 10/25/2018- on my blood pressure medicine. Denied need pre auth- got that but didn’t receive medicine until 11/26/2018 could have had a stroke or hear attack!! These folks knew I’d been on this medicine since 2014 but failed me as a customer and patient. There is no excuse for this. I will also, report this to Railroad administrators too! Unacceptable for me not to refill my permanent Blood pressure medicine....I could have been disabled by stroke or heart attack. Are you trying to kill us all??
Very angry and upset your pharmacist is a potential serial killer?? Who else is this done too how many people don’t complain. I want stop until someone hears me!!!!!

This is the WORST company they don't care about there clients . they will not help in any way, shape or form. I have spoke to many employees about my prescription's and they could care less on helping you. I asked for a supervisor and they are even worse than the regular employees. I wish they would go out of business or employer would fire them. I had to give one star but they don't deserve any stars.

I am locked out of my account and ordered to change my pass word. I have tried two times and your program is terrible.

I sent a refill request to Express Scripts on June 22, 2018 for Alprazolam 0.5mg. I called Express Scripts on June 26, 2018 at 11:00AM to find out the status of having a prescription for Alprazolam 0.5mg filled by my physician. I was told by the first person that I spoke with that Express Scripts had not heard from my physician yet to fill this prescription. My physician always authorizes to fill a prescription the first day that he receives the notice from the pharmacy requesting to fill a prescription. I was surprised to learn that Express Scripts had not yet received authorization from my doctor to fill the prescription for Alprazolam 0.5mg. I waited about three hours and called Express Scripts again. I was told that they are waiting for more information from the Clarification Department before Express Scripts can fill my prescription. I had never heard anything like this before. I asked him what kind of clarification is needed from my doctor. I was told that the clarification department needed to find out about the number of refills from my doctor. I explained to this person that my doctor does not give refills on this particular medication but I was asked to hold while this person went to go check on something. I was on hold for about 5 minutes. I called my physician's office at around 3:20PM and told them the problem and the receptionist said that they hadn't received any request from Express Scripts to fill my prescription. She said there was nothing either in paper or electronic form. So I called Express Scripts again and spoke with someone else. I told her the situation and asked if she would contact my physician again so that I could get my prescription filled and she said that she wasn't authorized to do this. I got mad. When another brick and mortar pharmacy had not received an approval from my physician after their first attempt, then they have had to put in the request again. I didn't understand why Express Scripts (who has already informed me that they haven't received what they needed from my doctor) couldn't contact my doctor again to get the my prescription filled. She said only her supervisor could do this and then she hung up on me. I called Express Scripts back again (my fourth time today). I told this person what was going on and she told me that they had the prescription from my physician and that I would receive my order in 3 - 5 business days. So as of 3:30PM I thought my prescription was being processed and I would receive it in 3 - 5 business days. This evening, as I checked my emails, I noticed that TWO emails were waiting for me. One was sent to me at around 3:46PM and the second was sent to me at around 4:36PM. The second stated that Express Scripts was still waiting on information from my doctor before they could fill my prescription so I called customer service again. at 10:50PM. I had to ask at least five times had my physician sent authorization to fill my prescription? I couldn't get a yes or no answer. I kept hearing the representative say to me "I understand that you are concerned." That's not how I was feeling. I was angry and frustrated and pretty fed up with the run around that I was getting from Express Scripts. He said he was trying to explain to me what was happening. I asked him why was I sent an email stating that at 4:36PM Express Scripts was still waiting for my doctor's approval to fill my prescription so I asked this person what time did my doctor send the approval to fill my prescription? He said that he didn't know but that he would have to pull up this information. I said he should have already pulled up this information when I began asking him a simple yes or no answer to my question of has my physician authorized Express Scripts to fill my prescription. He kept telling me that was what he had been trying to tell me. But that isn't true. I asked several times for a yes or no answer to my question: "has my physician sent approval to fill my prescription?" Why CAN'T someone at Express Scripts answer this simple question for me? He then went on to say that the prescription was in the process of being filled. So I asked why didn't I get an email letting me know that Express Scripts had received authorization from my physician to fill my prescription and that it was being processed? After getting two previous emails stating that they were still waiting on approval from my doctor, then I should have received an email letting me know that Express Scripts had received what they needed from my doctor and it was being processed. This person said that it was an automated email that was sent to me. I said you shouldn't send an automated email like this and then not followup when you get the information that you needed. This was my fifth call to Express Scripts today and this shouldn't be like this. The first time my physician sent my prescription to Express Scripts to fill my prescription for Alprazolam 0.5mg, I didn't have a single problem but when I go I order a refill on this prescription, this is the mess that I am dealing with. I don't like being lied to and I don't like someone making up information when he either didn't know what was happening with my refill or if he just didn't want to be bothered with finding out exactly what was going on. This is the THIRD problem that I have had with Express Scripts since January 2018. Twice I haven't received notices that I was due for a refill on my medications and this is the second time that I have had to call and call about an order, received automatically generated emails that were NOT accurate and now today. I have been working to get this issue resolved since 11:00AM and it's now 11:41PM. This isn't right. Your company is a mess and if anyone asks me what I think of Express Scripts I will be honest with them and I will tell this person that your customer service needs to be honest with customers when they call, they need to stop generating emails that aren't accurate and they need to answer a question directly without dodging answers. I am pretty fed up with Express Scripts right now and I am trying to decide whether or not to fill my prescriptions elsewhere.

I have asthma so it is required that I use express scripts to obtain my medication. They have not once got it right without many phone calls. I spent and hour on he phone with them just this morning. They said they corrected their systems and told me my medication would go out. Now at 10:30 PM I receive and e-mail that says they can't process my medication. This company is a SAD CHRONIC MESS! They should not be in business. I have never experienced anything his bad. Their customer service is nonexistent.

I have an HRA with Auto Claim forwarding (unbeknownst to me), Accredo the specialty pharmacy for Express Scripts filed a claim and it wiped out my HRA. I have a copay card on file and that should have been charged and then I would have paid the $5.00 instead I paid $1005.00. I finally after hours and months got it so that Acredo would reverse and re bill correctly after I broke the Auto-forward claims (which I did).

Then I was told Express Scripts needed confirmation from BCBS (my medical provider) to verify it was broke so that when the claim was repossessed it wouldn't do the same thing again and wipe out the HRA. Mike form BCBS called had confirmed. I called Express Scripts customer service number back to make sure everything was in order only to be told they can't (even though I broke the auto charge and they got confirmation from my medical provider) do an override to show that the claims was broken.

2 days later and about the 30th person (since this whole thing started) I talked to-- they got hold of the rep that deals with our insurance and they stated no they won't put in the override so I can get back the $1,000.00 into my HRA (they refused to give me the support reps name as well so I can file a compliant against that person) and was told nothing further can be done, because they have procedures to follow.