Contact Altice Corporate

I have not received a sim card

have bad picture on 2 sets in house
have made many calls spent hours with techs and on our own
have been told many false answers got nowhere with your reps
When I asked to talk to supervisor told for the last 3 days they are not In or
to busy
I was told at least 15 times I am on high priorty and will get a call back from one asap
Never got a call
we had an appointment for thur we called thur morning to say it got better
changed appointment for Friday got voicemail at 2:30 confirming
told last night we have no appointmet told Monday is the best
WE HAVE NO TV IN 2 MAIN ROOMS
Please call me at 516-617-8798 joe ward
516-474-7364 lori ward
631-392-1686 home after5:00

Thank-you
Joe ward

Wish I could give zero stars.

1. I have a new phone. Whoever had the number before me is part due with Altice but even though I have called several times to resolve it, they still are recording as both mine and the person who used to have the number!

2. When talking to customer service, I can hardly hear the associates, you can hear the conversations of all the reps beside them (it’s like they aren’t wearing headsets). Terrible.

3. Can’t reach anyone by phone in corporate offices. Rather than fix the crappy service, they ket the crap service continue and then don’t publish any corporate phone numbers. I even tried the one number that was published - their Investor Relations number and even the , the mailbox was full and disconnected the call. Are they going out of business? It would seem so.

I RECENTLY WAS CONVINCED TO SWITCH TO YOUR SERVICE AND I AM VERY DISSATISFIED. AFTER SETTING UP AN APPOINTMENT AND WAITING FOR YOUR TECHNITION TO INSTALL YOUR SERVICE-I WAS INFORMED THAT IT WOULD NOT WORK IN MY HOUSE. MT TV IS ON ONE LEVEL AND MY COMPUTER ON ANOTHER . I WAS INFORMED THAT I WOULD HAVE A POOR SIGNAL IN MY BASEMENT. I HAVE A SIMPLE RANCH HOUSE -MANY PEOPLE HAVE MULTIPLE FLOORS IN THEIR HOME , IF YOUR PRODUCT DOES NOT WORK IN THESE HOMES YOUR SALES PEOPLE SHOULD BE ADVISED TO INQUIRE WHERE THE INSTALATION WILL GO . HOW CAN A BIG COMPANY DO BUSINESS SO POORLY. YOU HAVE BEEN CANVASSING ME FOR YEARS AND WHEN I FINALLY CHANGE YOU CAN NOT SATISFY A SIMPLE TRIPLE PLAY REQUEST THAT YOU PROMISED . TERRIBLE BUSINESS.TRYING TO CANCEL AND GET A REFUND WAS ALSO QUITE A TASK --IT REQUIRED MULIPLE TELEPHONE CALLS. IT IS NO WONDER FIOS IS THE MAIN PROVIDER IN THE AREA.

Heather Kent 7/15/2019
530 falls creek rd
tornado wv, 25202

To whom it may concern:

My name is Heather Kent and I am writing this because of the extreme amount of problems we have had with Sudden-link communications. Before I get into this fiasco, I want to tell you why I am so livid about this. We live in a rural area. My husband has a Traumatic Brain Injury and HAS to do therapy on line due to a lack of resources available in West Virginia. He has not had his therapy done properly for 6 months due to this issue. Also, our phone is connected to our internet and I travel for work. It is my life line to my husband and his life line to the out side world. Should he get hurt, he currently wouldn't even be able to call 911 for help.

On Feb 25th, 2019 we had a major storm in West Virginia and it knocked out our internet systems. This is not unusual as none of the major companies that use the lines want to take responsibility for cleaning the foliage off of them and there are numerous trees with branches hanging over the lines. However, this time the internet didn't come back up right away. I also want to add that our phones are connected to our internet, so all phone calls are done out in town as we have no phone service at home now.

Let me preface the rest of this story by telling you a few facts first. One, we have been told by several technicians that it “is easier for sudden-link to give credits than to send someone out to fix the problem.” and “we know that the repeaters and lines are bad, but its just not worth it to replace them, they just keep sending us out to patch them.”

We know where one of the problems are, one of the repeaters is old and damaged, and we have told Sudden-link exactly where it is, but they still refuse to come out and fix it. I say refuse because of all we have been thru, plus all the area's around us have internet. My husband was told by a group of technicians that the housing community about 5 miles away have “over a hundred customers, so we cant let them be out of internet for long.”

As I said previously, we had lost internet on Feb 25th. We patiently waited for a week while they fixed the “known outages in the area.” Then we started calling. We were told everything was fixed but they would send a technician to our home to check out system in the house. We waited another week and saw no one.

On March 18th we called sudden-link and a representative supposedly send a form to the escalation department. We were supposed to get a call from a manager with in 12-24 hours. We called again on the 19th after the 24 hour mark came and went and spoke with a technician who stated we would have a technician on that Friday. No technician came. No manager called.

We called back on the 25th and I spoke with a technician named Ben. He assured us that we would have a technician that day and transferred me to a woman in retention named Amanda who gave us a 10$ a month credit for a few months. The technician came and confirmed that it was not our equipment that was the problem and stated he would put in a maintenance request. We told him exactly where the problem was according to the previous information given to us by other technicians. He assured us he would include that information in the maintenance ticket. We never got the internet back.

We were contacted by an escalation representative during this time who told us that there were problems with our entire service area that originated in Sissonsville, WV. and they were upgrading the entire grid. She could not explain why Falls creek was the only one around us that was having issues. I also want to reiterate that the golf course, post office and Coal river road, all with in 2-3 miles from us, have internet. At this point, we have now gone to Best Buy to get a device called a Wee Boost in order to get at least phone. This cost us another $500.00 We were able to get intermittent phone service with this device, however it was not consistent. We also have bought brand new internet equipment to make sure it was not our equipment, yet another several hundred dollars spent.

I went out of town for my work around the 19th of April and put the account on vacation during this time because we still had no internet. I got several texts around the middle of May telling us that the internet problem had been fixed and we had internet. When I got back around the beginning of June and took my account off of vacation, I discovered no internet access still.

I called Sudden-link on the 10th and made an appt for a technician. He came on the 14th and confirmed that it was, in fact, not our equipment as usual and left telling us he would make a maintenance appt and try to get them out to our road by the end of the day, and told us not to leave as they would stop by to make sure it was working. He did not even close our ticket until after 5 pm. We saw no one and wasted yet another whole day, waiting on a sudden-link technician.

We called again on Monday, the 17th, and got a technician dispatched on the 19th. This man came on the 19th and told us he was here to check our equipment again. We informed him of the situation and he called the Dispatch team. He told the Dispatch operator. “This was supposed to be a maintenance call, not a technician call. If some one would look at the notes on the account they would have seen that. Its right there on the account, So roll it over to maintenance and have them come out and fix it.” That technician left telling us it would be fixed today. It was not. We still had no internet.

I waited until about 3:00 pm and called the number the technician used to get a hold of dispatch. All they would tell me is “your not supposed to have this number.” and “there is no appt scheduled for your area.” I called sudden-link again and spoke with a technician named Tina, who transferred me to billing, with out even finishing talking to me. Mathus in billing apologized and stated he would set up another maintenance appt for the next day and that his manager named Michael would call me back that evening because he was with another customer. I never received a call.

I called again on the 20th after noon when no tech had shown up yet and got a hold of a representative who called herself Maya. I told her the whole story and she assured me that I was a vip customer and she was so sorry that I was going thru this. She stated she was sending my story to the escalation dept. and she gave me her word that this would be fixed by mid july or they would “upgrade all the lines.” Maya stated she would find out where the technician was and would call me back by 1 pm. Maya did call back and told me that I would receive a call from management with in 72 hours from June 19th. She called again to check in on the 22nd. I told her still no internet.

I got a call on the 26th from an Elisabeth who left a message since I had no internet and was unable to get the call. I called back and spoke to a representative named Amy from a Florida office. She informed me that the Maintenance appt put in by Maya was invalid as technician from call centers cannot put in Maintenance requests, only field technicians are allowed to do this. All she was able to do was send another tech to check our equip and then they would have to set up a maintenance appt and that she had canceled the maintenance appt for the 12th of July. (This would now make 4 technicians coming to my house to check my equipment and tell me it was the company lines.) My request to speak to a management member was repeatedly ignored during the call and then flat refused when I pressed the issue due to “none available on the floor at this time.” She also stated she couldn't tell me what state her call center was in due to “security reasons.”

Around lunch time on the 27th I got a call from Alice, a representative from Altice customer service trouble shooting dept. who assured me that the maintenance call on the 12th of July was still valid and on the account after I informed her of my call with Elisabeth the previous day. I never heard back from her.

I also spoke with a representative at sudden-link named Janelle that day who canceled the 4th technician appt since it was unnecessary and told me the name on the account of the person who Identified herself as Maya may have actually been Abdelwahab Fadwakhaled from the escalation dept. based on the dates I had for her call. Yet another person who has stopped following up on my complaints.

From this point we waited for the appt on the 12th of July. By 5:30 pm no tech had arrived and we still had no internet. I called sudden-link and spoke to a representative named Natalie, after telling my story again, she stated she would put in an escalation paper to her manager and that a management team member would call me back with in 20 -30 min. I received no call back. I called again at around 7:30 pm and spoke to a representative whom I believe her name was Tamikia, She stated that she would escalate things. That the Technician appt was still scheduled, even thought the appt had disappeared off of the web site, and that she could still see the appt on her end. That they had until 8 pm to show. No technician showed and we still had no internet.

I called again on the 13th and spoke with another Technician that stated she, or her manager would try to get a hold of dispatch and find out why no one showed up at the scheduled time. She also told me to stay by the phone for a call from Dispatch. The computer was now showing the maintenance appt scheduled for the 18th and the technician stated there was no explanation as to why it was pushed forward yet another week.

The technician also told me that she would put an escalation paper in and a manager would call me with in 12 – 24 hours. Not only did I NOT receive a call from a manager. But I wasted an entire day out in town so I could get a phone call from dispatch. Since, as before, I have no internet, therefore no phone.

On the 14th of July, I found out that not only does the neighbor down the road have WORKING internet, but the neighbor right beside of me, not 100 feet away, is scheduled to get new internet access from sudden-link. How is sudden-link going to set up new internet access for a home 100 feet away and yet not fix my problem. This is why I have decided that this is personal.

I called sudden-link again on the 15th of July and spoke with a representative named Shannon. This representative gave me her ID # 90149. The first one to ever do so. She stated that she was escalating this issue “a different way” and received permission to do so from a supervisor while on the phone with me. Escalation # 399846. She stated this created a ticket sent to an escalation team and that I would be getting a call on the 16th of July about this issue in order to get a maintenance truck to fix this earlier than the 18th of July.

In conclusion, I feel I have been treated absolutely horribly, That there never was an intention to fix my internet. Just a week ago, my husband spotted 2, count them 2, maintenance trucks at a housing division about 5 miles away called Indian head. He stopped and asked them why they were fixing this internet but couldn't come out and fix Falls creek. He was told, “This housing division has over 100 customers, we cant let them go with out internet for very long.”

Indian head is approximately 8 miles away. We have been told by several different technicians that come out to check our equipment when we first started this way back in February, that its “easier and cheaper to ignore maintenance requests and give customers credit than to just fix the problem. They know that there is a problem, they just don't' care.”
This is horrible customer service and I will be sending a copy of this letter to the parent company Altice and the Attorney general. I feel that I have done my due diligence to follow the chain of command with this company and do everything they require of us.

I have done every thing in my power to help fix things such as buying $500.00 worth of extra equipment to boost our signal in order to at least get phone service. I changed wireless companies from AT&T to Verizon because they had better coverage in my area. Despite being with AT&T for almost 20 years. And paying the bill for 6 months while not getting any service. I have even tried to get service with Frontier but cannot because they “don't have any service availability in your area.” Dish internet is also out of the question for our needs. At one point I even googled the CEO of Sudden-link and got the information of the previous owner Mr Kent. His office even took the time to contact me to let me know that sudden-link had been sold to Altice and wish me luck on my problem.

This is endangering my husbands health and well being. And I am tired of fighting with this company and not getting anywhere. I pay $100.00/month for my service and I believe that I am entitled to get the service I am paying for.

Sudden-link has failed to provide that service and still takes my money. I believe that they know that they are the only service available at this time in our area and therefore do not care about our need for service. I pose this question to you, If the neighbor down the road from me has working service, and the neighbor right beside me is able to order new service, If the company will go out right away and fix the internet of a housing community because it has “over 100 customers”, but cant seem to keep the appt scheduled by me, over and over again. How can I not come to the conclusion that this is being done on purpose and that any time my address comes up, it gets ignored and canceled on purpose? Always on the day of the appt, and at the end of the day.

Please help us get this fixed.
Heather Kent
304-932-3363
hkent1101@gmail.com

Before Altice took over the EAS test ran while regular programming played. Now I get a blue screen with a poor quality female robotic voice. It takes 5 minutes to get the cable back or a reboot of the cable box. I expect better service.

First day of install .had pixelation ,no visible screen, just sound ,no response to channel or remote. And calling for tech support was worst .they are nasty and have no clue on how to help.I ask to get the older box .And now I have DVR issues. This has been going on for 3 weeks and 4 days..BTW THEY WANTED TO CHARGE ME FOR THEIR EQUIPMENT PROBLEM. so many other issues ,it's frustration to deal with this.NOT WORTH IT.

Dear Sir/ Madam: I'm submitting the enclosed complaint, per the conversation with the local Customer Service Department; in regarding to a service
call on Friday, May 3, 2019. Which was scheduled between 2:00 - 5:00PM. After two reminder calls from the customer service on the prior night, I
receive a call from Technical, Angel Alvarez at about 4:05PM on the 3rd of May. As he informed me that he would be arriving at the appointment in
about 5 minutes. I informed him that I needed a D - Link router, as I was advised by the customer service representative. He didn't call again or
keep the scheduled appointment. Then about three hours later, at about 7:12 & 7:23PM, I received a call from Technical, David Forbes, who
informed me that he arriving shortly for the scheduled appointment. As I again informed him about the D - Link router. But on the second call from
Mr. Forbes, he stated that he didn't have the D - Link router & a second appointment would have to be scheduled. Then I called the customer
service department again to filled the said complaint, as I informed the representative regarding the said missed appointment. The complaint was
filed & I was also advised to contact with a written complaint via this format. Another scheduled appointment was made for May 6th, 2019 between 2:00 - 5:00PM, I would appreciate your assistance in the resolve of this matter. Thank you for your assistance.
George Days Jr.

WORSTN CUSTOMER SERVICE EVER!! NO VALUE FOR PRICE. Today, April 24, 2019 just spent 35 minutes of my time that I will not get back and have no satisfactory resolution to. The bill is way too high. I called to talk about what my bill was in 2017 vs now for the same service. The bottom line answer was " too bad this is what it is" . This is bad enough but what sent me over the top is that your call centers should be an embarrassment to your company. You have low level staff that are barely qualified to take my McDonald's order. The first time I called today the "customer service" agent had a heavy Indian accent. I could not understand her. Further there was so much noise in the background it sounded like she was talking from a subway station. When I expressed that I could not hear her , the answer was "well mam, those are my coworkers assisting other customers. After 20 minutes she had to put me on hold to "research" and disconnected me. I called back and it was much the same situation with agent #2. Bla Bla Bla this is the price there are no more promotions. Which leads me to ask, why do I need a promotion to get a good price?

So as soon as I find a suitable cable and internet provider I am DONE with Altice/Optimum. This is a waste of time and my good money company. I will also now be telling everyone that will listen how awful this company is {social media reaches far and wide} and encourage them to not use your services. Based on the comments I have been reading poor customer service is your standard operating procedure. And the BS star ratings; you have one star highlighted. For the record, I am giving you negative stars. Not the one that is auto populated in.

Charged for NO service when I notified Altice that I would be in South Carolina from 01-08-2019 until 06-17-2019 amounts withdrawn $187.87 & 198.99 on 02/28/2019 I am paid in full to Home Telecom now 2x from Altice 1111 Stewart Avenue,Bethpage,N.Y. 11714 I ask funds be restored efforts to resolve matter with customer service to no avail

I've been trying to contact optimum.net customer service for an email problem I've been having.
First, I was place on hold for what they said would be a 45 min. wait. So I decided to leave a callback number and was told I'll get a callback in approx. 45 min. I didn't get any callback.
Secondly, I placed another call and hung on for the additional 45 min. that I was told it will take. One hour later, no response.
Third, I called again and was told there would be another 45 min. wait. I left a callback again. NOTHING.

So now I called another local NJ number, and was told that 45 min. would be the holding time.

OK, I played your game long enough.

I called the SALES Dept. and was told that they would call back in 5 to 7 minutes. GUESS WHAT!
They did. So you're willing to sign up new customers and screw your existing ones.

I definitely have to put this on yelp for others to know. AND, I will definitely push our town to get another service for this area. Ever since Altice took over, this business has gone to hell.

Why am I sending you this email? Because when I was talking to your SALES dept., the name he gave me was James from Piscataway NJ, would not give me any other numbers to call or anybody to talk to. He then put me on you hold where I keep getting your propaganda messages and then it hung up..

Ever since Altice took over, your customer service has plummeted and your prices are going up. Good job guys.

I headed-up a few companies before my retirement, but I never met any CEO or COO that would put up with this type of nonsense . You boys exemplify the words "BAD CUSTOMER SERVICE" perfectly.

Bye.

Your product is the worst ever and your customer service reps are ignorant. They don't listen to the customer and over talk you. WORST PRODUCT EVER WORST CUSTOMER SERVICE EVER. Left 2 message for a call back from a Supervisor still have not received one.

ps.. you need to reimburse me for the 80.00 missed service fee. I may bill you for the many many many hours I've wasted holding holding holding on the phone for a supervisor or some with a brain to answer my questions!

Have been losing internet and TV connect since Altice was installed. Wasted all day in the house for tech to come and now appt has to be rescheduled because he has to come back with a new box. Why didnt he come with one and your going to charge me 80.00 for a missed call??
It posted everywhere that your boxes are having issue. I guess you don't know or are not reading your posts or you would have known this

What about my fees for waiting for over an hour on hold 4 times, not being connect to a Supervisor and me having to pay for the privledge of dropped internet and TV connection. REALLY! It is quite difficult to work from hoime if you have no connection!

I would like this complaint sent to y our CEO until I locate his email address then I will send it

In re: Optimum,net - New email page. Another case of change for the sake of change. There was nothing wrong with the old email page. But let's change it anyway, and make it worse. Did anyone bother to actually ask any users how they liked the new one before putting it on line? First - email list is larger, so I see less emails at once. Not an improvement. I used to be able to check off all the new emails I wanted to delete from the inbox. Now my choice is either select all, or delete the unwanted emails one by one. Not an improvement.

this co is the worst co. I have ever delth with. I moved from one address to another. I was told by 3 different people when moving from one address to another no fee. they never said there would be a pro rated fee. I was told all saved programs would be saved in the cloud, told by again 3 different people. not so all my programs for my grandchildren were lost. the tech that did the reinstall. had a different phone number, that was wrong, I had to do the work to get my org. phone back. there was approx. 4 ft of extra wire. I had to have a tech come out again. I have been in touch with a person named marinan. at first things were ok. she said she will take care of things. not so. I have to keep calling.i have been told she was going to go to a higher level. not so all this started when I tried to get my free Netflix. Netflix stated there was no more promo for me, it expired. but your co states its active?. all this has been going on for at least 1 maybe 2 mo. the orig. tech stated he can only stay a short time. they have limits. (for real you tell a customer you have a time limit.) the anger and disappointment I have in your co. is crazy. why do I have to go through all of this. is this going to be swept under the rug. why do people have so much trouble. I told marinan I was going to submit a complaint, I also stated I was going to seek the help of the bbb, cons aff, the fcc, and look into who oversees cable tv. I wanna see if anything is going to be done. my org address was 42 marc street lk Ronkonkoma 11779. the new address is 25 forge lane coram ny 11727. i'm looking for help. it appears no body wants to get involved. the position that this young lady holds is in corp resolution. in this position why is it taking so long to do something. I would rather be told nothing is going to be done, instead of being told things are going to be looked into. and nothing gets done. be assure that marinan was very polite and kind. she stated she understood. this is not helping me. my feelings are from a 1 to 10 your rating would be less then 1 stare. I just don't understand. I do not think I m the only person that feels like this. if fios ever comes in this area, I m gone. thank you in advance. I still feel this is going to be white washed. prove me wrong. again thank you.

Good Morning My home phone number is 516 8045059 just so you can find my account .I was going to write a bad review but thats not my style . It all started with my cable going out . I called and spent over one hour on the phone between hold and trying to fix my service which after an hour still did not work. so the made me wait 6 days for a service man which i had to wait for . he came very nice guy fix the problem so it seemed but three day later went out again spent another hour and a half this time still not working . waited for 6 more days for service man this time tv started to work the night before . I went out when he arrived told him it was ok and he left but they billed me $80 pretty funny 2 days latter it went out again . spoke to manager who would not refund my $80 told me he would look into it . I filled out a survey told of my problem I received a call they told me they were going to boast the power to my home and it should fix the problem It did so i canceled my appointment and tv now works they never call me back about the $80 as they said they would and when I had to call for credit for no service the agent told me he gave me his limit not what i was due so I am still out $80 and balance for no service .I think it is unbelievable to be treated this way your mangers need training how to treat customers should not treat people like that you can call me it would be polite even if you don't want to credit my account 516 5822327 3099 Judith Dr Bellmore

I am trying to get and answer to my investigation as to why I can't receive an $80.00 credit for a service call. The wiring in my apt is 11 years old. Six months ago I went back to you from Verizon. When the new boxes were installed nothing was done to replace the old existing wiring. Due to this, I was charged for a service call because the old wiring was defective. I should not be charged and new wiring should be installed in my apartment .

My experience is less than one star. I called to have my services put on seasonal package as of 10/8/18. The representative (Boni) shut off service as of today. Called again and spoke to Omar. After 20 minutes he restored my service. Got regular tv back. After dinner I tried my dvr and couldn’t get my recordings. Called again and spoke to shaire. He referred me to another person ( Kyle). After another 20 minutes he said everything was fixed on his side. I still could not get dvr service and he told me that I would have to wait. I asked for a supervisor. Martin came on the phone. I expressed my annoyance at the service and he hung up. You could listen to the recordings and hear that I, in no way deserved this treatment. For over $200 per month I expect more. P.S. I still don’t have dvr service

Completely dishonest.
Paid for 60 megabit service. They installed 10/1.

For $15 more/month they had 200 megabit service and cheaper installation.

Wasting too much time trying to get this resolved. Reps told me they don't even sell 60 MB any longer.

Totally disgraceful. Optimum used to be decent before Altice.

PAID BILL JULY 9, 2018 $174.48 MAILED IN THE POST OFFICE.HAD SERVICE TILL MIDNIGHT 7/11/2018 I GUESS. MR. DOXEY HAD NOSE SURGERY THE AM OF JULY 11, 2018. BASAL CELL CANCER 97 YEARS 3 MONTHS OLD HAD CABLE FOR OVER 20 YEARS.
MY NAME IS JANET LEACH, FAMILY CARETAKER. HE AWOKE THE MORNING OF THURSDAY JULY 12TH AT 10;30 AM & GOT OUT OF W/C TO SIT IN CHAIR. I PUT TV ON FOR HIM & SCREEN READ THE TV WAS SHUT OFF FOR NON-PAYMENT OF BILL. I READ THIS TO HIM & WITHIN SECONDS HE LOST HIS BALANCE MOVING INTO THE CHAIR & FELL IN SLOW MOTION TO THE FLOOR WITH MY LEFT FOOT & LEG BRACING HIS FALL. I GRABBED FOR THE PHONE BUT THERTE WAS NO SERVICE. I COULD NOT UNDERSTAND IT CAUSE BILL PAID.( SHUTT OFF TV NOT THE TELEPHONE ON SENIOR CITIZENS. WHAT HARM IS THAT- WE DON"T MAKE CALLS- HE DOES NOT MAKE CALLS, I USE MY CELL PHONE AND TEXT.

MR. ALTICE , YOU ARE RESPONSIBLE FOR HIS FALL - HE HAS CONTUSIONS ON HIS FOREHEAD - ABRASION ON HIS LEFT KNEE - HEMATOMA ON LEFT INNER ARM. I HAD TO LEAVE THE ROOM - TO CONTACY A RELATIVE TO COME PICK HIM UP. HE SUSTAINED A TRAUMA, B ECAUSE YOU SAW FIT TO SHUT DOWN ALL SERVICES. HE NEVER WOULKD HAVE FALLEN OTHERWISE.

I WILL DO THE BEST IN MY POWER TO SUE YOU, BUT I KNOW YOU DO NOT CARE BECAUSE YOU ARE MAKING MILLIONS ON US BY OVERCHARGING. WE DO NOT WATCH SPORTS. THAT HAS INCREASED SINCE YOU BOUGHT CABLE $4.99 BROADCAST TV SURCHARGE $7.97 YOU INCREASED THESE RATES FOR YOUR OWN POCKET. I ALSO HAVE A $6.99 SERVICE PROTECTION FOR WHAT, I AM UNABLE TO GET THROUGH TO A CUSTOMER REPRESENTATIVE.

I AM A REGISTERED NURSE & I AM APPALLED @ YOUR GREED - MR. DOXEY IS IN BAD SHAPE TODAY DUE TO HIS TRAUMA OF A FALL.
MR. DOXEY IS THE SWEETEST PERSON YOU WOULD EVER WANT TO MEET. HE ASKS FOR NOTHING - HE FOR THE FIRST TIME IN MONTHS HE LOOKED UP @ THE TV & SAID WHAT DOES THAT SAY. (WELL IT SAID YOU HAVE NOT PAID YUR BILL) I AM TRYING TO GO TO SOCIAL MEDIA TO EXPOSE WHAT YOU DID TO US , FACEBOOK, BUT ,BET I CAN SCARE YOU MR. ALTIICE i SAW PICTURES ON TV OF THE TAKEOVER OF CABLE FOR MILLIONS. SHAME ON CABLE FOR GIVING INTO THIS ADVENTURE.

YOU BILL ONE MONTH AHEAD - I PAID FOR JUNE SERVICES, NOW I DID NOT HAVE SERVICE TILL 6:30PM THURSDAY EVENING. NO PHONE, NO TV, NO INTERNET - NO DOCTORS COULD CALL IN - HIS SURGEON COULD NOT GET THROUGH-

LET ME REMIND YOU THAT MR. DOXEY HAS PACKING IN HIS LEFT NOSTRIL 97 YRS OLD DIABETIC. & I THE FALL WAS NOT GOOD FOR HIM CAUSING A PROBLEM W LOC .

I WANT TO BE REIMBURSED FOR ALL SERVICE PROTECTION FEES $6.99 +TAX LATE FEES ON ALL REVERSED - I AM DISGUSTED WITH THE EXECUTIVE STAFF OF ALTICE.

YOU GUYS ACHIEVED WHAT YOU WANTED. THEIR IS NO COMMUNICATION W YOUR CUSTOMER SERVICE - YOU ALL CANT BE BUSY, CAUSE THERE IS NO HURRICAINE,.NO FREEZING SE HA SNOW OR ICE, NO NATURAL DISASTER OTHER THAN MY HOUSE PHONE.

I WILL TRY NOT TO BE LATE, BUT DO NOT SHUT DOWN THE PHONE W NO ACCESS TO 911 JANET LEACH FOR ROBERT DOXEY 260 PROSPECT AVE PARK RIDGE, NJ 201-391-4200

I have been in the phone with cable for 2 hours today.I am trying to get my service fixed.I cannot get anyone to help me.please help.I have been a customer for 24 years.Thank you 9144763087

Altice one app does not work on my Ipad. Called many times and no one can fix it. If there is anyone there that knows how to fix it please do so. All I get is talk and they tell me it will be fixed in 24 to 48 hours never happens. When I open app on the bottom it says home network disconnected but the wifi is on and working. I can record a show and watch on the TV so it is connected but there is no play button to use but if I go to channel 12 there is a ply button and it works. That is tho only station that has a play arrow and works. Please fix it it has been 2 months that is has not worked time to get this done.Thanks for your help to fix this.

Supposed to receive installation of cable, internet and phone service on 11/17/17 between 1 and 5 PM ET. Kept checking for updates and installation time was dragged out until 8:15 Pm. No call to reschedule, no apology or explanation, Supposed to hear from a supervisor with an explanation of exactly what went wrong (48 hours). NO CALL FROM SUPERVISOR. Called after 48 hours and was told all supervisors were busy but I would be called with an explanation. STILL NO CALL. I am a senior who has dealt with different cable/internet providers - I have NEVER EVER been left with no installation at the end of the day. Most concerning is the total lack of concern on the part of anyone that this has even happened. Of course, hard to get too concerned when you are taking the call in Houston from a customer in Virginia. Please tell me this is not your usual mode of operation!!! Still waiting for installation and explanation. Could you just make something up?

Cablevision aka Altice Media is the worst. I signed up for the "Optimum TV" package awhile back and it's brought me nothing but trouble so far. Signal goes in and out and techs that are supposed to be helpful have done nothing but cause me problems. I wait around all day, sitting at home for them to come by. One of them smelled like he had just got done smoking pot in his van before he came in to fix my cable box. Where is the Altice customer service number, I want to let this company know!

Ordered internet service at the Suddenlink retail store in Greenville NC and given an appointment for Saturday 9th jam between 4 pm and 6 pm. Suddenly turned up on Friday put a door tag saying was here at 1 Am well no call no communication and my appointment for which they had sent an e mail cancelled for no reason.in fact I had to change my weekend plans to be available. On calling back as well as visiting their store again on Friday today no apology nor could they do anything as it is all out of their hands including the so called manager.

What kind of an organization is this and that to before starting service. They can now only give me a Monday appointment which means I have to take a day off and re arrange my schedule. Who's going to pay for my ruined Saturday and probably Monday again. Well let's ask the million dollar man jerry l kent to pay for my ruined two days and loss of services. They cannot even tell me who made the changes and why not can they accommodate me. Well I am not a happy customer and would certainly like to know what sort of apology and compensation they will provide.

I am also going to bombard this on all websites as well as the Suddenlink CEO and coo as well as all the top management namely. CEO: Jerald L. Kent, CFO: Mary E. Meduski, and COO: Thomas P. McMillin. As to what their minions are doing and holding the common man hostage.

One of the two Altice techs sent to my home damaged one of my four televisions. Not even the television I called with the problem, actually the Cablevision box . I originally spoke with the Bartow Avenue Call Center on 8.13.15, Then Optimum on 8.20.15, Then A " Supervisor D' Angelo on 8.21.15 who informed me that in his 13 yrs as a supervisor." his techs have never damaged a TV!" On 8.27.15 Advance Solutions called and ask me to again set up a date for another person to come see the damage.

I have left several messages to no avail. I am guessing it has something to do with the fact that Cablevision is now Altice communications. Kimberly, Monique, Jenine, and another Supervisor Jeff were extremely Professional when i spoke with them from the very beginning. The Tech who came to take pictures was also very professional when he saw the damage done. I have been a loyal Cablevision Customer since Cablevision came to The Bronx. Never have I been so upset with the dis service and non service from Cablevision/Altice.

The television set in question that your techs damaged is a Samsung 22 inch. not expensive but nevertheless was in perfect condition and shouldn't have been touched at all. It was not the tv called in about.

I enjoy the HD digital TV services with Cablevision in my house. American high speed internet services, digital TV services are available in CableVision. It also has online payment servies, Channels lineup services,Movies on demand, Phone-internet services all available at affordable pries. I do not really have any compaints about them so far. It gives both residential and business services too. If you are looking at high speed and un-interrupted services, then do visit Cablevision for Unlimited WIFI, free smart router,free multi-room DVR, free speed up gradation at your doorstep anytime.