Contact Cox Corporate

I have been a customer for 20 years. My cable went out 6/20 during a software update. I called approx 10 times over 7 days and on my final call to talk to a supervisor I was greeted with an incredulous "you're calling cos some one was too nice (this was a man named Louie)?" No, someone was condecending while pretending to be helpful. A client "advocate" named Carl listened to my complaint, apologized according to his scripted comments and eventually made yet another appointment for a technician to come to my house. No compasssion for my situation or discomfort. Just "by the book" comments and soultions that had been tried at least 3 times by others. So, after he scheduled my next appointment, I asked to speak to a supervisor because I wanted to confer my displeasure regarding my lack of resolution at not getting my problem handled in a more timely manner. He said I am the supervisor on duty, how may I help you. We had just spoken about my problem at length, and in a condecending tone he asks how can I help you as though I was his next call. Does this sound acceptable to you? I asked for his boss or supervisor because he had made an appointment for me and had completed his duties as far as he was authorized. He repeated, I am the supervisor on duty, there is no one else here above me, so how can I help you? As a business owner, I am quite sure this is not the way to handle an unhappy customer. So, no, this was not a pleasureable experience, Louie, and although all of the right words were used, the intent was very obvious from the tone of your voice and that of Carl. I hope you listen to ALL of the various calls I made to Cox, it will be an excellent example of sincerely trying to help a customer using the scripted words and totally ruining a relationship with a customer using the same words with a disinterested and condecending tone. Vince was great, as well as another woman who's name escapes me in my current frame of mind. I hope whoever reads this cares enough to contact me, otherwise I will be changing service to someone who will at the very least be genuine in their apologies and care about the customers opinion of a situation. My phone is 702-460-5400 and is the number associated with the account.

I recently changed to cox hoping my experience would be better than my previous provider. I work from home and due to chronic packet loss have had my pay doced at least a thousand dollars due to shoddy cables and poor customer service. I have contacted the utility commission and the city of mesa...when i did have several techs here to review the situation they sent ou 4 guys in one week and issue still not resolved. I am busy taking this as far as i can go as you have cost me time and money and i will not let this go.....not surprised your reviews are barely one star...this is shear theft and I am working on many ways to right this wrong.....

I was charged $40 extra for going over my data usage; i had less people in my home during this time period. The Cox representative told me less don't matter. I told them that someone has to be stealing my internet.

RATING HER AN HER SKILL 3.STORE LOCATION JANUFF MALL. VA WE WILL NOT KEEP PAYING FOR SERVICES NOT RECEIVED. .....MS MELLISSSA SPIVEY STORE MANAGER.757 2281971......WAITING ON YOUR FEED BACK.IVE TAKEN OVER 45 DAYS OFF DUE TO COX.

I called on July 13th to have my service transferred on July 28th, the day I move. Sim, gentleman I spoke to, did schedule this to have a technician be at my new address on the 28th between 10-12. When I returned home, on the 13th, I found my service was terminated. I called Cox and was on the phone for over an hour while they tried to restore my service. They did. On July 19th, I went online to pay my bill and noticed I owed $634.13. I was being charged with a $160.00 early termination fee. I called Cox on the 19th. The early termination fee was taken off of my account and the person I was speaking to noticed that my new monthly bill was $340.00 instead of the $222.00/month that I was paying. She transferred me to the Loyalty Department. Gentleman in that department submitted a campaign correction letter on my behalf. I asked him if he saw my appointment on my account to have a technician at my new address on July 28th between 10-12, he did. Today, July 24th, I called to see if my discounts had been reapplied to my bill, they were, but they did not see my appointment for the transfer on the 28th between 10-12. She then had to transfer me to that department to schedule another appointment. When I made the first call on July 13th, I inquired about the home security system. I did not order anything as I was not sure if the new home already had a security system, I was just inquiring at that time. Well, Sim, set me up for Cox Homelife, how do I know this, I received an email Congratulating me on choosing Cox Homelife. Sim, also called me and left a message telling me that he was able to get me a good package deal on the security as I am looking to get 3 doors and 4 windows sensored where I can monitor myself. He left me his name and number and extension 757-224-9391 ext. 1253. I have called him every day since and left messages and he has never returned my calls. To say I am beyond frustrated with Cox Communications is an understatement. My name is Patricia Charron, account number 6610065973105, pin # 7165. n 44 B Street, Unit 1, Cranston, RI 02920. Email address is pcharron826@gmail.com. My new address as of 7/28/18 is 40 Paolino Street, Johnston, RI 02919. Desirable Resolution?? What do you think?

I contacted COX yesterday (4/22/15) to assist me with issues that have not been resolved with my Wi-Fi system. I asked to have an internet service tech come by my home (which I already pay for monthly). It was scheduled by the customer service rep out of Indiana (Latoya) to have a tech and a supervisor come by my home between 8:00 and 10:00 am. I took off work to be here and by 10:40am, I called a local solutions store to ask them what number I can call to find out what happened. The rep I spoke with pulled up my account and found that the tech service was ordered but was cancelled? No reason was given on my profile.

I have been a Cox customer for 23 years. I have a bundled package and have had numerous issues with Cox over the past, especially contacting customer reps in states all over the U.S. My Wi-Fi issue has been going on for several months without resolve. Nobody seems to know what they are doing and at times have been switched to people in India who cannot speak English and want to sell me a service package over the phone before they will help me. I am not happy! I am to the point where I am thinking about switching to another company. It is extremely difficult to get in touch with someone to assist me and take care of me problem. I would like to be contacted by somebody from corporate. I deserve that after 23 years of service and numerous wasted hours on the phone and lack of service.