Contact Time Warner Corporate

Your tv service is bad some of the stations digital picture does not come in and we lose pieces of the show. You should pay people back to keep this terrible service. You charge so much for bad service

My complaint regards the price of internet because I am charged $64.99 -$20 =444.99. It shall be $44.99-$20=$24.99. The taxes for service in October were too high over $12.. Please correct the charges for the internet and taxes. The internet pricingwill be adjusted from $64.99 to $65.99 ! i am over 70 years old and request for adjustment of prices on my billing statement. Account #10202-011240912-4001.
Thank you, Teresa.

I have been trying for a full week to set up service for internet and phone. Have had appointment (confirmation #11294834), left work no show. Called support. They arranged to have a tech come in 30 minutes and call before he got there. No show no call and customer service was to call back to make sure they came. Payment for installation has been made; no one can find an account in my name. Customer service was going to speak with a supervisor, schedule an appointment, get to the bottom of this, call me back. None of those things happened.

My grandfather was a TWC customer for many years, I was designated to manage his account; sadly he passed away last year. I have been paying the bill since then and thought it's best to correct the account by changing the account in my name. I spoke to three different agents on different occasion and was assured the account change will be invisible and the recently upgraded promotion pkg remains unchanged. In other word, they'll grandfathered the promotion plan to me. All these said and done, they lied. To stay with same plan, my monthly will increase by 35%. They refused to own the problem and pretty much told me "you're screwed".

The problems started 7/12/2011 and now 3/26/2014, I am awaiting my service call on 3/28/2014. I pre-ordered specific services and equipment before I moved my family here on 7/12/2014. The order was placed. I called upon arrival only to be told the order had NEVER been processed and the earliest installation date was 7/21/2011! We (myself, my daughter, her husband, my 5 year old granddaughter, and 18 month old grandson) were without phone, TV, cable, and internet services for TEN days!! When the tech man arrived, he did NOT have the correct equipment. I ordered two regular cable boxes and one DVR cable box for three HD TVs. He installed two new cable boxes and one the cable box he installed in MY room was one he had removed from another home ( because it was an out of date box with defects); He did NOT use HD cable and I was later informed the cables were incorrectly connected to ALL three TVs. Then, he told me he could only activate ONE phone jack, when I have six phone jacks in my home! It was BAD! I am a disabled veteran trying to survive with PTSD and several rather severe orthopedic conditions. In less than six months later, the problems began. We (my son-in-law) began to have to re-boot the cable boxes about every other week.

Simply a small band aid on a gaping wound! Next, I began the ritual of calling tech support to have them re-boot the cable boxes. The internet was SLOW!!! The stress began ti increase. This routine continued (check my records) for the past 22 months later, I scheduled a service call. This time the tech agent arrived with a BRAND NEW cable box and numerous of HD cables. This man knew what he was doing. He fixed my room by installing the new box, properly connecting HD cables toyards ALL three TV sets. Things actually began to operate correctly and efficiently. During this time, I had changed my packages several times, but I ALWAYS had the premium package. I added and removed tiers about two or three times and things seemed to be going fine, but then the internet started to lag really bad. This was a MAJOR problem because my daughter and son-in-law were both students at the community college, my granddaughter was now in year round kindergarten and the internet was required for college and elementary school. I called once again and a very nice female agent offered me another promotional package and up-graded the internet speed to Turbo. Then at 1235 on 3/25/2014, the REALLY TRAUMATIC events began! I called tech support at 2445 on 3/25/2014 because the “Look Back” feature I had been using for years wasn”t working properly.

I called tech support and my call was routed to the Phillipines. The trauma had begun. The first agent disrespected me, the US military. and the USA. I was in tears. I was trying to get assistance and I was insulted, lied to and then at 0123, he hung up on me. He talked SO fast, with such a thick accent I was unable to understand his name! so, at 0124, I called again and reached Kevin in the Philippines. I explained what had just happened, informed him of the PTSD issue and begged him NOT to say “ahun, ok, I understand” as THAT response was what had triggered my PTSD and I again began to cry. He did not resolve the problem, he re-booted three boxes. I requested to speak with a supervisor. It was now 0204 and he said she was waiting so he had to go. I was on hold until 0218 and spoke with Lizzy and summed up what ha transpired from 2445. She insulted and disrespected me as she spoke to me in a condensending manner and she also lied to me. At 0302 I ended the call after she finally provided me with a phone number for a support center is the USA. I called the number and reached a recording stating it was not a working number and it referred me to another number. I called the number given by the recording.

He was very polite, respectful, and even apologized for EVERYTHING that had happened. Then on 3/26/2014 I called my local office and AGAIN I was talking to PIM in the Philippines! I explained everything that occurred since 2445 on 3/25/2014 and after I ended the call with Lizzy the system re-booted and I lost all HD and premium channels. He was extremely polite, courteous, and respectful. He stated there was a problem due to a weak signal and it was supposed to be restored within two hours. He talked with me for an extended period of time. He expressed his personal gratitude for my service to the USA. He stated he felt honored to be considered a ‘part’ of the USA and how much respect and gratitude he had for me for my military service. He was AWESOME! He did such an outstanding job he had me totally calm and even made me laugh. He deserves to be the supervisor and replace Lizzy. He should train the others!

How to we get a new service? DVR is 1/10 of a step above nothing. Well right now it’s worthless because it’s not working. I can’t tell you how low of an opinion that I have of these. People Remot is incredible worthless. you have to point exactly at it to get it to work. And the operation of the DVR what can I say. Search is stupid. Can’t search by subject, person, or other. Only way to search is by title and that HAS to be exact. The display for time is inaccurate. The ONLY bright spot for service was Tracy the cable guy that came yesterday. He really cared and gave me his cell phone number to call him back if we had problem.

They change the time of the NAscar race because of rain. So I selected Sportscenter at 9am, the time of the race. When I came back at later today, I find Sportscenter recording at 530 am. They TOTALLY missed the race. How dare this LYING scum even THINK of comparing themselves to Directv. They are not even on the same planet. Because I now live in apartment I’m stuck withthese jerks. These lying thieving scum can burn in HELL. And I mean it! They are evil!

While speaking to a friend one day, we started to discuss our TV programs and what companies we were with. We then disclosed how much we pay for what programing. She was paying much less than I for more programs. When I called to complain, I was given a big line of bull and umpteen reasons why my bill could not be lowered. I thought they were doing me a favor with a price lock of $120 however, they weren’t. I would be paying about $7 less without it. I can’t have my bill lowered or any additional services added for the same cost because the moron monolopy of a company is too cheap to keep their long term customers happy.

I was really tired with this dufas’s false empathy to me that I could scream. I am thinking of filing a complaint with the better business bureau. I said I was thinking of cancelling and they told me I’d have to pay $175. Friends bill $114.76 a month with tax for phone, internet, turbo, HD, DVR, Starz and HBO. My bill $137.27 for phone, internet, DVR, 1 TV w/HD, Showtime and that’s it. It just isn’t fair.

Yesterday time warner cable installed the 3 in 1 in my home and after leaving my home i reaslized i have no telephone in my mom’s home who is a disable 87 year old women. Calling and making a complaint did not help at all. Now I have three appointments to repair the damage they caused. I was told that someone will come tomorrow from 8-11 for one complain. On Monday from 9-7 for replacement of boxes and on Thursday for one tv that does not work. (which worked before yesterdays service call.)I find this service the worse ever. I have been a customer since the 1980’s and feel I should have been treated better then this.

I waited two weeks for yesterday appointment and now things could not be worse in my home. I shall be first before new customers. It is Time warners fault for all these problems and it should be fixed today. I was spoken to very rudely by customer server people and also by managers last night and this morning. I waited over an hour to get through last night and then was told to pull out the box from a unit for a number. When I told customer service that I am 63 years old and a disable women my self, I was told then ther is noting that could be done except to wait for an appointment.

I was talked into this 3 in 1 by a customer servicer women and I have never been more sorry.