Contact Frontier Corporate

Frontier Communications,

I wanted to file a complain to your establishment and cancel my enrolment . It is two months , I've been trying to call your company to get a router to my home and still I haven't got it until this point in time. And you are giving me a bill which I never used yet because I never had a router. Every Saturday I lost my whole time of my day off trying to call the customer service and complain of my situation but I guess no one in your company cares about the customer. That's why I wanted to cancel any service from your company and Hopefully you take off the bill you said that I owe but never use.

Yours,
Maria Angelica Moore
6475 East Pacific Coast Hwy 129
Long Beach, Ca 90803

Everyone has a different story. Can’t get my bill correct I’ve been told I don’t have to pay for Insulation but the bill comes and it’s on there. I have received at least 7 bills/ quotes in 2 months all prices are different, no one can tell me what my bill should be. got bills for tv we didn’t have till 6/25/2019 said we will get pro rated!! I’m calling for my dad he is disabled I’m trying to get his bill fixed NO ONE will help me.what is wrong with this place?? EvenOur hookup tex told us we are going to have trouble. We have 2 tvs one box phone Internet. We need help !!! 2033140772 please help me. I can’t even attach all the copies I need to.

I upgraded my internet services (never again) was charged $75.00. for the tech to come out to my home. Once the technician came and left my cable stopped working. I went a week with out cable, I called IT Support (which takes forever to get threw) I spoke to a very helpful rep,(2 hours on the phone) which tried to trouble shoot but was not able to, so she sent a tech to fix it. I was about 2 weeks with out cable so I call Frontier on May 23 after 6pm pacific time. I spoke to a rep which gave me a credit and told me I have until 5/31/19 to pay my bill with no interruptions. on the 28th of May I come home from work to find my services interrupted, I called Frontier May 28th after 6pm I spoke to a rep, I told her the situation and I asked her to pull the call. I gave that rep all the details of the call and she assured me that my services will be back on that same day and gave me confirmation #. Well She also Lied. I woke up 5/29 no services. I called Frontier again spoke to a manager which I had to repeat the whole issue to . she was kind enough to tell me that the notes were very poor on the account and that she would make sure the calls were pulled and get back to me. I called Frontier on 06/03 just to check status, because I have been lied to much cant trust anything Frontier says. Even worst. I spoke to Kelly which was not really understanding the situation places me on hold for about 5 minutes, transfers me to a suppose manager from Collections. Once the suppose manager gets on the line she asked me for my account number , I ask her didn't the previous rep give you my information? she says no I need your account #, I tell her I dont have it can I give something else, she says no ill transfer you to member service, cuts my call and sends me the payment center answering service. I literally started crying in how upset I was. I then called corporate spoke to Beatrice which advises that she will look into it for m, and also pull the calls but they dont follow up to let members know the outcome of these issues, they just speck to the reps internally. This is the most unprofessional thing ever. If frontier lies about everything how do I know something will happen in the matter.

worst company ever.

I made a switch to my account by going from phone and internet to just internet. In the switch process they double charged my credit card for $90.67. Instead of just taking the charge off of my credit card they said their policy is to issue me a Frontier Credit card with a balance of -$90.67. Now I wait 4-6 weeks for a credit card I don't want or need. Just want $ refunded.

I have a cabin in West Va. that has a Frontier account I thought, I called to have the phone reconnected for the summer, The lady helped me and said it would be connected today Friday May 3. phone no is 304-653-2076, at 2525 River road Seebert, west va. My son went out thre today and the when I called that number to talk to him a lady answered at a different address, She said it was Barnnett cabin. This phone is usually reconnected from the office. What am I supposed to do. A cell phone will not work there as it is a quiet zone. because of the telescope at Greenbank, West Va. I have no way to contact him.Can you connect the phone at 2525 River road Seebert west va. It is Saturday, do I have to waite till Monday to give someone hell, I am very upset. My phone no. here is 540-832-3654.

When I left on April 3 to go to Ft Lauderdale the check in was not smooth at all. The African American lady came to the counter in a rush. She opened up two computers and began to start getting people checked in. There was another co-worker with her who came over to ask her what was the date. The African American said very rude to her " Look at your watch". As she is trying to work with two people at the same time she finished with me and my husband and told us the gate and took our luggage and checked it in. My husband and I proceeded to the gate to wait to take our trip to Ft Lauderdale where we were Cruising on a trip to Cuba on 04/04/19 at 10am. When we stopped in Orlando to connect with the next flight to Ft Lauderdale. Once we made it to Ft Lauderdale we went to get our luggage and at the end there was nothing there, I went to the counter to ask if there was more luggage coming out of the belt and the rep said let me see your tags, She then proceeded to tell me that mu luggage was in Orlando. I explained to her that we needed our clothes because we were leaving on the ship on 4/4/19. She stated go to the frontier counter and ask them what can be done. Once at the counter we asked for a supervisor or a manager and was told there was not one, The lady that did help us stated to call the lost luggage and tell them what happened. We did that and they explained to me that we were to transfer the luggage ourselves. We explained to her that we were not informed of that and this was our first time flying Frontier Airlines and had we of known we would of done that. We continued to get the run around and they did inform us that they could not us another airline to send the luggage on because they only use frontier, They also informed us at 11am there was not another flight coming to Ft Lauderdale that day.

After becoming cvery fustrated becase it seemed like no one really cared about how we were grtting our clothes. The rep on the phone ecplained to me that if she had them brought to me at the hotel where we were staying i would have to pay the fed ex charge which sh could not tell me how much. The rep took the information and stated that she will have it looked in to and would have someone contact s back with an update .We waited and waited and no one called us with an update, When my husband called back the rep stated we will try to get them to you and I told my husband that she said the key word "TRY". That is not a definite,

I was so upset because we had no clothes but what we had on our body. I went to the hotel and checked in and took the shuttle back to the airport to rent a car to pick up my luggage in Orlando. We called the customer service number and informed them that we will drive back 3 hours to pick up our luggage. She stated that she would call the office there in Orlando to inform them that we were coming. The rep came back on the line and stated that she could not get anyone, I then told my husband lets call the airport ourselves and we did get ahold of someone which we informed them that we were on the road and that we would make it to them around 630pm to pick up the luggage and he was he was informed someone will be there,.

We arrive at the airport and he goes in to the counter where Frontier is and can see the luggage behind the counter in the room. There is no one there at the counter. He then begins to ask other workers in the airport concerning someone at the counter and there response was "Good Luck with that", My husband finally went up to another floor and found a supervisor who did go down to the area where the luggage was and proceeded to give him all of our stuff.

I needed to know how I am getting reimbursed for the rental and the gas and tolls. I have receipts for everything gong to Orlando and returning to Ft. Lauderdale at 11pm that night and the entire day that we were going to spend with family in Ft Lauderdale was everything to a true wash out. will submit

Dear good people at Frontier............I was waiting on my phone for help for 1 hour and 2 minutes and that is way too long...........This tells me two things........you are understaffed and you have a huge number of customers with problems that are hard to solve.........MY PROBLEM: I recently got a new modem and it works..........but now my printer is not connected to the "net"...Now I find you can't do anything from there UNLESS I pay a 5 dollar fee and then you can do something..........that is if I can get the correct person which seems impossible.......to say I am not a happy camper is an understatement.

I just want my printer hooked back up to be able to print when I am online. I wish I had my old modem because at least my printer worked. Actually, I wish I still had AOL.

We are at airport and then we were on a 2 hr delay both going out and coming back. Then they switch gates on me 3 times, no one said anything over pa system. The employees are the rudest people on the face of the world. We have told everyone I worked with which is fed ex and everyone my wife works with. We will never fly your company again. I wish there was something less then a 1 star

Internet cuts out. Is many times slower that what paying for. I would cancel my membership if someone else offered internet in my area.

Frontier summary for acct# 979-776-2699-072591-5
Robert & Coty Mitchell
7101 Honeysuckle Ln
Bryan, TX 77808
(979) 776-2699
rmitchell@iodp.tamu.edu

PIN# 8627
Jan 19
- After receiving monthly invoice contacted frontier to make changes to service. Was informed I could not do anything without pin number. I did not have portion of invoice with that information and without the PIN was informed we could not make any changes at all.
- I was informed to call back next month after receiving invoice to make changes and maintain PIN number.
- I was informed we could remove the house phone service but maintain internet with that line at a significant lower monthly cost.
08 Feb 19
- Contact frontier a Mr. Glen.
- After contact was requested to add DOB to acct in the event PIN was not available. Done.
- Mr. Glen informed me that we could remove the house line and maintain the line for internet service only.
- I agreed as he also informed me the cost would change from $83.12 to only $40 or $25.00 a month for internet service only. Was Informed by Glen that we would be an existing acct and would be no issues handling this update to my number I’ve had for ~30 yrs.
- Glen informed me I could keep my 979-776-2699 number we’ve had for ~30 yrs if I request the new service provider to port the number over to a new cell number.
- So only by his suggestion we went out the next day and acquired myself a new cell phone. It was needed as my phone was very old but functional.
- I also informed Glen to make comments in my acct so if I called back would not have to explain all these details once again. This has been a great challenge?
09 Feb 19 (Saturday)
- Informed Verison what Frontier requested I should do to make changes. Remember this was at Frontiers request to maintain internet service and keep same number.
- Acquired a new cell phone at the cost of ~$600.00 and a couple hundred for activation and other charges.
- The Version sales representative performed PORT line service as instructed by Frontier.
- Joshua Kramer w/Verison @CTCS-College Station performed PORT transfer without any issues.

11 Feb 19 (Monday morning first thing)
- Contacted Mr. Eddie @ Frontier to verify everything was in good order.
- Was informed all is well and our home will maintain internet service without interruption at the price quoted. These details were also requested to be placed in acct notes if required at a later date.
After 13 Feb
- Noticed we were not receiving internet service.
- Had a test performed to ensure it was not anything inside the home? Newer 10 year old home will all cat05 cable.
- Spoke to numerous people on this matter as everyone wanted to send me to another department. Everyone agreed this was unfortunate and apologized for the issues we were encountering. Should not have been an issue.
- One employee even request the last name of whom I spoke to last? Your employees are no supposed to provide their last name correct? So that was just another way of blowing this issue off.
- After several employee’s we were directed to a supervisor Ms. Michel Page. Yes I managed to get last name a later date. Ms. Page informed me the same thing that we should not have been interrupted and placed a SIFT# 1678427 to expedited our problem.
- I was informed our line was canceled? I never requested our line to be canx and was informed this was the normal route to get the change in place.
- Then I was informed my area didn’t support having a new line? I just had one a couple day ago.
- My driveway is ½ mile long and all residence on our private road are family and friends. I contact everyone and no one received a new line latterly. So Frontier informing me the line was not available in inaccurate.
20 Feb 19
Contacted customer service and was informed a Ms. Tammy was conducting an engineering test. We recently had a test performed and the issue is on the Frontier end. I even spoke to Frontier service call man. We have a couple green stand-up ups on the property and even they understand the issues are not at the house?

On Fefebruary 18,2019 we found ourselves in an emergency situation we had to call 911 for my mother in law and the phones were not working went over to the neighbors and her phone was not working had to go across the street to another so they could call 911 on there cell phone and halfway they got cut off dropped call this is inexcusable for the era we are living today these were precious moments being in a situation were we needed to have communications we live were there are telephone lines all over and the phones get cut off because of an outage that for tier had we have no good tower for our cell phones this is ridiculous there are over 250 homes in our community and we deserve and need communication capabilities

Last summer we had issues with our phone lines. Frontier never told us that our line were outdated and it took them week to figure out why my internet keep going down. Which forced me to upgrade my system and of course the cost when up as well. To make a long story short, whoever hooked up my wires in the house failed to connect my fax machine correctly and I just noticed that I have no connection to my fax machine. I have not had the need to fax anything til now and never noticed it. NOT HAPPY!!!!

had no landline service in Dec. Jan. called in by myself and 2 others for me got a bill NO Credit I was without service appx 18 days which I paid for on previos month some of those days was told i'd get credit I pay appx. $1.78 a day where is my credit on fixed income no cell

TO WHOM IT MAY CONCERN: IT'S BEEN ABOUT 5 DAYS AND MY PHONE COMPLAINT HAS NOT BEEN REMEDIED. I WOULD LIKE MY ACCOUNT INVESTIGATED AND LET ME KNOW WHAT IS GOING ON WITHIN YOUR COMPANY. ONE SAID MY ORDER MAY HAVE BEEN DELETED. ANOTHER SAID MY VOICE MAY HAVE BEEN ADDED AFTER TO MY ACOUNT AND THAT'S WHY MY VOICE IS NOT WORKING TO THIS DAY ON 1/21/19. I'VE BEEN A LONG STANDING CUSTOMER FOR MANY YEARS WITH MY OLD PHONE NUMBER AND THIS IS THE WORST TIME I'VE HAD WITH A COMPANY JUST TO CHANGE MY PHONE NUMBER. AS I SAID IN ONE OF MY LAST COMPLAINTS, I WOULD LIKE CONSIDERABLE COMPENSATION FOR THE SLOW SPEED OF MY OLD INTERNET MODEM, FOR ALL THE WASTED TIME ON THE PHONE TRYING TO FINISH GETTING THE PHONE WORKING PROPERLY AGAIN. RONALD STEPHEN BARILE

My billing charges were increased the represenitive stated that my pricing was expired when in fact when reviewed was good until august 2019.I spoke with several people trying to resolve this issue and all they would say is we need to check with promotional dept .I should not need to call back five or six times to resolve this issue.I am getting the run around.I Have been quoted promotional pricing and been a long time customer .The response from your customer service line is they should not of quoted that price a year ago so now it's not valid.

Maryann

RANT FOR THE DAY!!!!!
So Frontier Communications SUCKS!!!! I called almost 2 weeks ago to make sure they serviced my address and actually called them twice just to make sure. They assured me that they did and it would be no problem! So they didn't mind pulling my credit and running a hard inquiry to get my service started. sent me a email right away with a installation date to come out today between 8:00-12:00. took off work to stay at home and waited and waited so finally I called around 10:15 to ask if they got lost or what's up. The lady tells me that they cancelled my service because they don't service my area. HELLO!!!!!! I just called yesterday and they did? They did not call or a email showing that they cancelled !!!! just a kiss my ass or something would have been nice to know!!!! so extremely pissed off!!! so needless to say there costumer service sucks and maybe they have a communication in office and need to figure out stuff before pulling people credit!!!

How about zero stars. I need to wait until Tuesday, December 18, for a service person to fix my problem. This is not acceptable. You are either understaffed or have excessive technical problems. Will be getting other quotes. Cell phone 813 476 2816

need to talk to tech support !!!!!!!!!!!! Have tried for a week now.

Last month I called about my bill. My bill is saying 40.00 for Internet and 29.99 for digital phone. I call and the gentleman I spoke to told me my bill with go down. I can't afford 100.00 phone bill. I am on a fixed income. Today I get my new phone bill and my internet service is now 24.31 and my Phone bill is now 42.99. Please explain the reasoning for this. My bill is now higher than it was. There is something very fishy going on and I don't like it. If you think because I am a widow you can get something by me. You are very much mistaken. I will be looking for a new provider who can be a little better in their accounting. My Oct 2017 the phone was 29.99 and the internet was 40.00. You can check this screwed up mess on all my previous bills. My number is 5708252866 I had been with Frontier bank when it was Commonwealth and was owed by the Sordoni family and the internet was Epic. You have gone down hill with your quality control.

We were quoted a cost $34 plus $10 for land line service. Two days after finale installation we got a bill for $72 . I'm close to 80 years old and never dealt with a mod dishonest company in my life. They would do a better job of they would just learn to tell the truth to begin with. It would save us from looking around for another provider.

There are multiple trees on your phone line on North 311 in Allegheny county, there are multiple trees on the line on South 311 also, the phone line is the only thing holding the trees from falling in the road!

Ref: Frontier Communication Account 972-394-3356-093092-5 LARRY H D.
Address: 1820 Canoe Way, Carrollton, Texas 75010
Contact #: 469-693-7005

In early July, 2018 I received an e-mail notice from Frontier Communications that my contract which included service for voice, video, and data would be expiring shortly and that I should call to establish a contract for the coming year. As suggested in the e-mail, I called Frontier Communications on July 10, 2018 to discuss options that considered the competitive market in my area (specifically Spectrum), and an interest to eliminate the voice (consists virtually of nothing more than crank solicitation calls) and video (recognition that streaming now has greater content of interest). The representative subsequently offered me a package that included a data migration from 50 Megabytes to 75, expanded video, and continuation of my voice service for ~$85 with a two year price lock. After reviewing this at least two times with the representative, I agreed and subsequently received and paid two billings based on this new plan. However, in the latest billing, the contracted amount was dissolved by Frontier Communications and replaced with a full $205 plan – higher than the prior year. After spending many hours on the phone with various Frontier Communication representatives to resolve, and escalating each of the last two times, I received verbal confirmation that supports the complaint but no consideration for reasonable resolution. Rather I received threats that should I cancel or change the altered contract that I did not agree to, I would be charged a cancellation fee. However, I was offered the option to remove the voice video service without a cancellation fee, however this representative did not follow through for the restructured agreement.

It should be noted that during each discussion with a representative, I asked for a name (only first name offered), a reference number (told that no reference is available for such calls) and 2nd level escalation contact (told that non was available). Net, I would appreciate support to:
1) Restore the $85 contract agreement formed in July
a. Alternatively provide what I was told to be a 100 Megabyte data service for ~$50 without application of contract cancellation fee
2) Remove the threat of contract cancellation fee altogether should I elect service migration to Spectrum
3) Establish with Frontier Communication a go forward requirement for open documented discussions that both parties can reference via the web site.
4) Establish with Frontier Communication an expectation that customer compensation will be provided for threats and unjustified time wasted.

Sincerely,

Larry Darrow

Haven’t had Internet servive For three days now after the runaround and hangups from customer service department on day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on on believ for three days now after the run around and hang up‘s from customer service department day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on unbelievable I would not recommend front tier service to anyone looking for Internet provider I’ve had them for several years now and have nothing but problems no one answers the phone correctly nobody tells you the truth they lie they don’t show up Internet service is poor save your money and shop elsewhere this company is a joke

My telephone service has be down since July 2. I was told that it can't be restored until July 17. We have no cell service in our area. We have had occasion where phone service was needed for medical reasons, i.e. elderly parents out of state and a significant illness in the household. Service at our address is interrupted several times a year. What can be done to provide reliable service?

I ordered service from Frontier in Oct. 2017. I took 3 days of sitting and waiting for them to install. I finally got the service and did not get what I ordered. Phone didn't work, internet was slow and couldn't get into email.
Now I had their service 1 month went to Spectrum, where everything works well. I paid a 1 month bill at the beginning now I am getting bill for 305.22 that they are trying to collect. I have called 3 times about this bill. 2 people tell me I have a balance of 0 and now the third person say she can't find it without a pin number that I never had.
When you call to order they farm out service that never get it right in the first place.
Four of my neighbors where going to go to Frontier, but with the crap I am putting up with Frontier lost them.

Have not received a copy of Jan.2018
billing! I am on auto pay but want a paper bill for my ckecking acc't. I have tried to get it on line but can not. please resume sending billing to my home.
salvator J saccomando
5 S. Granada Plz.
Englewood. Fl. 34223
account # 941-474-0589-090987-5

Where to start? Nothing good about Frontier internet service from the internet itself to trying to get help on phone. To try to get help- on phone for 30 to 45 min wait, then get run around from 1 dept to another and non have a clue. I've been told lie after lie. Do they care? No. They get paid to sit there and BS whoever. Nothing off their backs. There has been work by some company near our house digging along road for over a yr. Service mostly out the entire time. Frontier would not admit this cause those affected should not have had to pay for a service that could not be provided at that time which would mean less income for Frontier. You would not believe the cover up that Frontier spit out every wk they were called. Frontier should have to pay me for over a yr of mostly out service that I paid for. They know what was going on. Reason for 1 star out of 5 for dealing with Frontier is just that. Can't get any worse.

I had the service for several years. I really should have left sooner. But I was too lazy to deal with the issues. I had cable internet and while the wired service was fine, the wifi service was poor, never worked. I would call and wait on hold for a tech service person, who would then spend quite a bit of time trying to troubleshoot why I couldn't get wifi. We would try a fix and I would hang up, only to discover the fix didn't work. We had several new routers shipped. I still could never get reliable wifi in my home. Finally when I had decided to give up and switch providers they told me I should get a credit for all this time I haven't had good service. I called another department and was told they could give me 30 dollars credit for that month but not for any of the other times I'd called trying to get help. That I should have been requesting credit all along. I was also told that frontier only guarantees that I get internet service, not wifi. And that there must be something wrong with my house or neighborhood that was preventing me from having wifi. So I finally decided to go through the trouble of switching services. The new service's wifi works perfectly. Now I have the final bill from frontier, which went up. Turns out in addition to charging me the remainder of the month that I wasn't using, they charged me a cancellation processing fee. I was not under any contract. That was just for their time in processing my request to cancel the account. And charged me more to cancel my promotion. I should charge them for the 8-10 hours I wasted on them on the phone over various sessions trying to fix my wifi, that they couldn't fix. Ridiculous to charge a processing fee to cancel the account. Anyway, I hear that the no wifi problem is common with this company and I'm frustrated that this isn't spelled out when you sign up.

Wireless router not working for over a week. Called in on 10/25/17 to report trouble with my Wi-Fi. Technician troubled shot over the phone and it was determined that a Tech needed to come out to my home. An appointment/.ticket was set for 11/1/17, I get a voice mail on my phone that a technician was in the area on 10/26/17, turns out I was out of town on a plane when the tech called. So the moral of the story for not being home the tech decided to cancel my appointment setup for 11/1/17. Called the 1800 to see if I could get a tech to come out and fix my Wi-Fi turns out they set up another appointment/ticket for now 11/7/17. I told the person that this is unacceptable and I need my Wi-Fi fixed ASAP and why I could not keep my original time. She said for not being home the Tech decided to cancel the ticket and that he has the option to do so. What a bunch of crap!! I waited on the phone for 1hr for her to tell me that and I live in a troubled area and I am not a priority and to wait for my 11/8/17 for a tech to get dispatched to my home. At this point in time I am fed up with the customer service and I am going to change providers.

Frontier hooked up new service for my parents to include phone , cable and internet (package $130) per month except they initially used the wrong phone number, they corrected the problem 2 weeks later this is where the complaint starts . Apparently the 2 weeks generates a different bill in which a charge of $362.53 for basic cable, phone and internet for 2 weeks. I made numerous calls and each time transferred and told something different, It is now Aug 2017 and now they have put that acct in collections for $130. When I called Frontier they say call the collection company and they have no way of handling this acct. I would have work with collections. This acct should never have been in collections and I made numerous calls and was assured it would be cleared up. They have now affected someone credit with their mistake without them taking any responsibility or accountability.

We have complained for the past 4 years about our internet line speed and have not gotten anywhere. Frontier has told us that our lines are old and the protective covering has dissolved but they continue to do nothing. I have filed complaints with the FTC and had some discussions however nothing has changed. Our line speed on our last test was 0.11mb upload and 0.15mb download. How can a company get away with this type of service and still get paid as if we were getting the service they are charging for? This is a monopoly, what happened to the anti-trust laws. On the rating if I could give them a negative I would and so would our neighbors.

I had to call Frontier for a billing issue. Was blown away to actually speak with a woman in Virginia who spoke English. Amazing support and she helped clear up my account right away. Not going to lie, I was dreading calling customer service since Verizon outsourced most of theirs. Maybe the acquisition wasn't so bad?

I just received my new bill for $294.77 I'm disputing these charges.#1 I was with Verizon for ten years with no problem then frontier bough them out and the problems started. first I was having problem with the internet & phone the internet was too slow and you could not hear the other end most of the time. Frontier sent out a couple difference techs and they agreed the internet was slow they had no clue to how to improve the services. so after a month of trying frontier to fix the problem with no results I decided to switch service company. now frontier send me a bill for $200.00 early termination fee for which I'm contesting, I don't understand how I could be charge a early termination fee when my original contract was with Verizon and me being with them for ten years and you people could not solve the problem. I will send $61.60 by due date but disputing the rest of the balance.

I was a Verizon Fios internet customer when it changed to Frontier Communications in April 2016. Since they took over, they have repeatedly short billed my account. With Verizon, my monthly internet only bill of $55.30 was debited from my bank account on or about the 18th of each month. In May, Frontier debited my account on the 3rd, 18th & 31st in amounts of $32.92, $55.30 & $90.81 which caused an overdraft resulting in bank fees. When I called to complain, I was told that the charge could not be reversed because I did not have a confirmation number. I explained that I did not make the payment, so how could I have a confirmation number, but I do have bank verification that their company debited my account.

Furthermore I wanted them to reimburse me for the overdraft charge that they caused me to incur. I was told that they would "mail me a check" & call back later. I feel confident that I was told that to get me off the phone & I will be stunned if I receive any reimbursement of over charges or the overdraft fee. This company is unethical & can't be trusted. I intend to contact every government agency who will listen, including the FCC, Texas Attorney General & City Manager to revoke their charter. They have no competition in my neighborhood, so I assume that they feel that they can get away with poor business practices like this. Verizon took advantage of that to charge exorbitant prices for their service, but at least they didn't short bill or debit my account multiple times in one month. I am on a fixed income & can't afford to suffer the losses from an incompetent billing department in an unscrupulous company! If you have a choice, don't choose Frontier Communications for your internet & certainly don't agree to auto debit!

Called and closed my account back on 2/3/16. I am continuing to get bills. I have called customer service several times and a was told something different every time on March 23 made a final payment of 51. Then I continued to rec bills. So, I call 5/6 was told my internet was never turned off. I requested to speak to a manager and I am on hold now for 2 hrs.

I've been having trouble out of my phone and internet since December 2015. Well all of a sudden I'm being charged 86.00 extra because a tech lied and said he came out here and he didn't well I contacted frontier and spoke to them and they just kept transferring me to next person. The last one hung up on me. It's a shame that they have the most disrespectful employees in any place I have ever spoke to and hanging up on a customer for no reason.

Since Frontier acquired Verizon Fios TV on 4/1 I have had greatly diminished TV service and almost no On Demand service, yet my bill is higher than it was with Verizon. Cannot speak to a person on the phone without waiting on hold for the better part of day so tried to do online chat. Online chat tried to act like they didn't know there were any transition problems and kept asking me if I wanted tech support. Online chat finaaly admitted that Frontier has no idea when they will getting full service restored. I want my bill adjusted for the lack of previously contracted services that are now not being provided.

I was a Verizon customer which Frontier acquired, I am also a tax accountant in the last week of tax season. Both my cable and landline are not working. Thankfully I still have internet. On Friday your tech was here for the third time he was unsuccessful at getting either to work. We have called several times and gotten terrible service. Frontier is blaming Verizon for a shutdown of services prior to final testing. Clients can not contact me and I am losing business. My husband will try calling again today but nothing will restore the lost clients. I want answers other then someone is working on my problem.

I am 91 years old, blind and breathing problems. Now Front has had no phone problems and your customer service sucks. This service is a joke!

I received a letter from Frontier Communications informing m that they were taking over my internet and phone services with instructions on how to sign up with them. I also recently went through a change from Verizon email to AOL. Verizon did not inform me of either change prior to the switch. As a Consumer, I would like to make my own choice. But first and foremost, there was no consideration, on the part of Verizon, on which company they were "dumping "there" customers on.

I have used AOL before, it is a known entity. It is not my preferred.I did not know Frontier Communications. I checked multiple sites, Better Business Bureau, Consumer Reports, along with multiple other web sites. There appear to be many service and billing complaints, along with difficulty reaching this company. Their corporate headquarters is in Japan. I will not step into a company that has not been properly vetted, and am angry that Verizon would just dump long time customers with no notice. I have been with Verizon since 1992 in Florida, and also used them when lived up in the NE.

I cannot get anyone to hear me. I feel that Customer loyalty is outwardly celebrated by Verizon but not ever backed up by action.Goodbye Verizon, it feels really good to get you out of my house and clear the air!

Mary
813-507-6243

I placed a repair request for a very static noise on my land line and given a commitment to have it repaired by 4 PM the next day. at around 4 PM I was called by a representative that told me that there had been an outage in the area that had been corrected. He needed to speak loudly for me to hear over the static. I pointed out the the problem was not corrected - he asked me to repeat as the static was to loud to hear me clearly. He then told me that he would clear the ticket and issue a new repair request.

I asked him not to clear the repair request and view this as a missed commitment and get it repaired. He made a commitment of 4 PM the next day. Still, nothing done so I called their repair on my noisy line to report that my repair request was not completed and that I wanted a government complaint line information. I was given a number that turned out to be a Frontier office that was closed for the day. I called Frontier customer service back again and this representative told me she would place my repair request as a priority and then gave me the correct information to start my complaint.

I believe they are instructed to clear repair request that have been missed to keep their service stats higher than actual. My phone still does not work properly.

On April 13, 2015, we were returning home from Las Vegas to Memphis, Tennessee. We were to board Frontier flight 770 at 10:30 a.m. The flight arrived LATE. By the time we made it to Denver, CO (LATE) from Las Vegas, we were to board flight 800 at Gate A30. We went to Gate A30, where flight 800 was to board, asked the attendant were we at the correct gate and she said yes. We waited for about 45 minutes at Gate A30, waiting to board flight 800. Upon going to ask the attendant again, we were informed that the flight had left already from another gate. We went to the Frontier counter to find out what had happened because we did not hear any announcement regarding the gate change for flight 800 to Memphis, Tennessee.

The Frontier attendant at the desk was very rude (older white lady). Upon speaking to her she was not helpful or concerned and very unprofessional. We asked when the next flight would be leaving for Memphis, Tennessee and she said in a very nasty tone that the next flight would be in two days, and she said that we had plenty of time to get to the gate before the flight left (how could that make sense when the gate had been changed and our flight was late getting there?). We were at gate A30 waiting for the flight but no one told us we were at the wrong gate and we had asked the attendant at gate A30. We found out later that the flight gate was changed to another gate. We asked her if there was any other way that we could get to Memphis, Tennessee. She finally said in a very nasty tone that we could check with United Airlines.

After walking a great distance in the airport trying to find a Airline that could bring us to Memphis, Tennessee, we went to United Airlines and had to purchase two tickets to Little Rock, Arkansas, at a cost of $774.20. Little Rock, Arkansas was as close as we could get to Memphis, Tennessee. After getting to Little Rock, Arkansas we had to rent a car for $153.75 to get to Memphis, Tennessee. This trip on Frontier Airlines was a disaster because we missed our connecting flight. We feel that if flight 770 from Las Vegas had not been late, we would have made our connection to flight 800 in Denver. We would like some consideration in this matter. Because the flight from Las Vegas was late which made us miss our connection and we would not have had to spend extra monies ($927.75) to get to home to Memphis, Tennessee.