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Write for Us AT&T Complaints Continued... (Page 16)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
On March 14. 2918, an AT&T serviceman worked on a telephone line in the yard behind my house. Before his arrival, I had no problem with my service. I did not call him. Shortly after he arrive around 9:15 A.M., I list the dial tone on my LANLINE. I waited to see if my service would be restored after he finished. He left around 3:30 P.M., but my LANLINE service was not restored. I immediately called AT&T to inform them of the problem but was told it would be Thursday of the following week before anyone could come back out and restore service to my house where I didn’t have a problem until the servicemen worked I. The line. I complained that I WAS A DUSbked elderly woman with severe rheumatoid arthritis and that my ADT SECURITY security system would be greatly comprised by that arrival date. The agent then told me that the soonest they could come to my house would be March 21. I asked to speak to a supervisor and was referred to Ryan who assured me they would expedite the repair and someone would be out the following day, March 15 between 8 A.M. and 8 P.M. At around 3:30 on that date, I called to check the arrival status of the serviceman only to discover that no order had been established. Ryan lied! I complained because of the risk to my self and home security because my ADT alarm operates on my LANLINE. I informed Louise that my home had already been broken into once and I didn’t want to face another danger like that, especially silly with a compromised system that has lost service because of A mistake made by an AT&T serviceman. Louise assured me that someone would be out between 5-8 PM, but needkess to say, she LIED as well. I pay my bill on time and AT&T does not have to call me for lack of payment and to be treated with such lack of concern for the customer’s well being has become the trademark of AT&T. You all don’t care about customers. Not only I’m I without service but I’m at risk because my ADT system is compromised but I’m using cellular data I should not have to use, possibly costing me financially in the long run, because I don’t have the security of using my home Wi-Fi. No one from AT&T visited my house on March 15 to fix a problem your company caused. I ask that you send someone to my house first thing on Friday morning to repair the problem your service man caused. I ask that you discount my bill for lack of service from 9:30 A.M. on Wednesday, March 14 until those repairs are made. I also ask that you discount my cell phone to atone for data used that would not be used. I have had similar problems in the past where I have been accused by AT&T of using data beyond my plan while aim sittiting at home all day long relying on a Wi-Fi that may or may not be working through no fault of my own. There was a time when AT&T appeared to care about their customers. Where is that concern now? I live alone! It’s not a very comforting feeling to have someone break into your home, and the thought of my security system being disabled because of a mistake on your part is REALLY frightening for me! When I faced that dNger before, it was well over a year before I slept at night. Please don’t make me relive that incident, which is becoming very real for me.
On or about March 2, 2018 I made a promise to pay by phone using your automatic services for 3-21-2018 and on Tuesday my services were interrupted. I did receive a notice in the mail for the 8th of March service interruption. I was approved for that date and someone tried to get into my gated community and was unable to get in. I can't get in and out of my gated community because the last four digits of my phone number is the gate code. It is so sad to offer a service and not honor it. Services needs to be restored immediately. I also spoke to Linda Wilson and she said she showed no record of a promise to pay by date. I also explained I had 2 surgeries and I was running a little behind so I would make payments on my account as much as I could. Linda stated that she could not restore my services unless I did a promise to pay by with her by check or credit card. Why would I call and say I did a promise to pay by and give her the dates and amounts if I didn't schedule one. If they were going to interrupt my services, why didn't they do it on the 8th as they say was scheduled. Obviously it seems as though my promise to pay was deleted. I used my phone as recent as Monday night. I have been a customer for many many years under a different last name and city since it was South Central Bell.
I have been dealing with this issue since May of 2017. My services were transferred from the home that I was staying in to the home that I have bought. Since then I have called every month to get everything taken care of as far as my billing. Someone on Direct TV took it off of combined billing and I didn't find that out till September because in June they stated that everything was fixed. I still wasn't getting my bill to upload so couldn't pay it. In September they told me to register which I did and was only able to pay once on there because every time I log in it directs me to combined billing. I have called every month been promised call backs I never received, been told it was fixed, and just wait to make a payment until they could fix it. I called every month to due my part as a customer. This experience has been crap and something I shouldn't have to call in monthly and speak my weekend on the phone 3-4 hours at a time.
I spoke with supervisor Frank Employee #FR371B who tried to say that I didn't do what I have been doing calling in trying to pay even when they said I had 0 balance and I even went to a store you couldn't find it in the system and speak two hours after work. I understand there is valid charges because I can't disconnect them but all the work I have put in your company never responded. Frank then stated that I can only adjust 100 dollars due to the unfortunate circumstance which he has the power to due the balance. Im not trying to get off easy but for my difficult situation and been provided bad customer services I'm not paying charges I can physically pay because they don't pull up or they can't find them. I will continue out paying once everything is fixed and start with my combined billing the way it is suppose to be and the correct amount. As I stated to him. A a supervisor you are suppose to go beyond for the customers and satisfy them. I never had an issue till I moved and never missed a payment. This is not on me I haven't dropped the ball ATT/DIRECT TV did. The balance should be credited and what should happen is credit and pay the early cancelation fee because I'm done being a DIRECT TV customer with the horrible experience I deal with every time I call in. I will go to cox where I have never had an issue and think about getting a new cell phone and internet plan as well. Ive been a long time customer and this experience has left a bad taste in my mouth and when your friends and family ask are you calling direct tv again that is an issue.
Just had corporate gentlemen that came by to see how Dave (our installer) did they opened the gate without my knowing to check on install and failed to shut the gate behind them. Now my dog is running loose NOT a good start for your sevices.
Jason Stratton
512/765/0706
The month of Jan I dropped my fax line my bill was reduced by $52.00 the bill was $151.57 this month my bill is $222.66 ..
I made multiple calls before I actually got to speak to someone in the US and they pretty much said this is your bill and when I said that ATT was going to lose me as a customer pretty much got the oh well. I said Comcast would like to have me as a customer and the ATT lady said would you like for us to cancel your account or wait till you call Comcast.
With my wife's cell phone bill is separate from the other ATT services that we have all totaled we are spending over $300.00 per month and really disappointed in the ATT attitude towards their customers.
That lady in Kentucky needs some customer service training she was supposed to be a supervisor in Customer Retention.
Happy to hear that so much is going well for ATT that they no longer need to keep their customers.
Thanks for listening I feel better now hope to hear back from ATT but not expecting too will be searching for other options.
Harold Burtt 904-272-0788
I'm having grave difficulties trying to get the plan agreement your company and I entered into (see below) correct billing info. I've spoken to billing and the loyalty departments on several occasions within the last few days with each time receiving feedback via email from them of plans that was said that I had agreed too, but didn't. I have spent numerous of hours on the phone within the past few months and days trying to correct these issue with negative results. Agreed to services and plans timelines: 1. Change in monthly services cost (03.08.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00. Effective date: 03.26.17~03.26.18. Had many issues with billing thereafter. 2. Change in monthly service cost (08.06.17). Directv - $15.99; Internet - $31.99. No contract. Total monthly cost including taxes - $52.00 with $36.60 due 08.26.17. Current balance: 0. $32.30 removed from my bill. Conf #: 3531967603A. Rep name: Taja. Problem in Aug: Bill was great and the service person was very good. However, my upload and download speeds were changed without my knowledge or consent. 3. 02.12.18: Receive email stating change in services. Bill increased, contract added. 4. 02.15.18: Called AT&T to address concerns. Asked to speak with a Mgr. Rep said Mgr would call me back. Mgr never called. 02.16.18: received email stating same as item 3. Reps that I've spoken with: Jevone, Tre, many others. My request and expectations are that your company adhere to the service plans and agreements that we entered into in Mar and Aug 2017. No contract, download and upload speeds at 18 mbps and 3.0 mbps, respectively. I look forward to your response as soon as possible. My telephone: 502.695.3707 (H) 859.492.3707 (C). Acct #135252206. Pass Code: 5217
Installation of my service was done in December 23,2017. A cable wire is still exposed in the backyard. I called in to report the issue and even called the attention of a serviceman servicing my neighbor but nothing has been done to bury the exposed wire. Is there anybody listening?
I called into your customer service to check on my data plan. I spoke with the representative about what there was to possibly upgrade my plan. She told me about the Unlimited Data plan. I asked her how much it would be and she quoted me the price of $145.00. I currently pay 133.30 for the 10gb plan. So I asked her if that was the price and she again said yes. So I told her that since it was only $12 more that I would upgrade to it. Never once did she say anything about any additional fees or taxes. I get my next bill and it shows a higher rate than what was quoted me. I called the customer service at that time and then they proceeded to tell me that my new rate would be $172. I told them that was not the price told to me and that it needed to get fixed. Nothing was resolved at that time so I asked for a supervisor. The representative told me that they would have to call back in 30 minutes. That was on 2-9-18. Today is 2-13-18 and I just got off the phone with them after spending 1 hour and 21 minutes with 3 different people. I made that call as no manager called me. I was told that the initial representative had told me a wrong amount as they should have explained about the added fees and taxes. I explained to each person that the representative never told me that and that I should have been given that price. Each person I talked to kept over talking me and did not resolve anything except that they were giving me a $100 discount on my next bill. The final person whose name was Sylvia (did not get the first two as I could not understand them) said that she could not help me due the fact that they can not change the amount of a plan because it was the marketing team that set these prices and that they could not alter the plan. I then asked to speak to her manager and she stated that he or she would only tell me the same thing and basically said that it would not do any good. I then asked for the corporate number and she said that I would have to get that from the manger. Then she told me that after conversing with her colleague's that there was no corporate office number. I was on the phone with her the whole time so I do not know when she had time to do this. I asked again to speak to her manager and she said that it would take 24 to 48 hours to get a call back. I asked for the name of the manager that would be calling me back and she gave me the name of Jessica or a Martin. I will be waiting for this call.
I am James Crawford---1833 7th Street--East Moline, IL. 61244 crawdad01@sbcglobal.net
About a year and a half ago. (Aug, '16 I believe) I requested a land line be installed in my home. I had service with ATT for over 50 years but had it removed because all I was getting was sales calls.
Shortly after, my wife lost her vision and could not use the cell phone. I requested a new land line from ATT.
After waiting a week with no service I called ATT (after my usual 25 minute wait) The lady said it had been installed. I had been in the telephone business for 31 years. I checked the demark point and the terminal at the pole(since it was a buried service) and found my drop wire was not connected. I called again and after my usual 25 minute wait. and was told it was working because she had called the number 309 752-0372 and heard it ringing. Wow, I thought: Who am I dealing with here? A ring back tone doesn't mean it is really ringing a phone. I told her my service was not connected at the terminal She said I should call repair. I told her I needed an installer. She was sure she was smarter than me and we reached a stalemate. I told her I wanted to cancel my request for service and she agreed.
A month later I got a bill for connecting and a months of service. I called back and after my 25 minute wait, the person said they had no record of the previous conversation. but she would annotate our call and look into it.
A month later I got a bill for installation (about $45 and for a months service. I called and after 25 minutes, I was cut off. Next month another bill arrived with just the installation charge. I sent a letter of explanation. Then I got the nasty letter saying I am late.. Then I explained to a collection agency and they said OK forget it. They sold it to another collection agency which I ignored. Yesterday I get a notice from another collection agency.
I am sure this has had a negative affect on my credit rating and feel that ATT is responsible for all the harassment I have been given.
Would someone take pitty on me and resolve this matter.My previous telephone number was 309 752-0372. I had copies of my letters but have changed computers and the letters only duplicate what I have said here
I called internet service number in August to complain that our extra charges for internet usage was impossible because we are unable to download movies and the amount of usage they were saying (250gig-650gig) was not believable because we are a two person family and work full time jobs.
The individual stated the Technical department could research this and get back with me.
In October I called again, and stayed on phone over 1 hour, and the lady agreed with me that it appeared incorrect that two people were using 650gig in one month with NO movie downloads, and NO video downloads. She stated they would credit my account for that month and go to research the other months.
In February, I noticed the other months were not addressed so I called back a third time, and this lady was horribly rude. Wendy Desk R100. She stated it was very possibly that I could use that much internet and there was going to be no more research. In essence she didn't listen to my complaint and understand what I was addressing.
After careful review and outside inspection, it is the collective conclusion that AT&T is deliberately slowing down my internet speed both direct and wireless !!! - I would like a direct response regarding this matter !!!
Respectfully Submitted, Judith A. Kowich
30529 Iroquois Dr. Warren, MI 48088 1-586-751-0159
This is the worst service I’ve ever had I’ve only been with AT&T for 2 month n my transition has been horrible I will not recommended nobody to them at all I’m so disatified already !!! Now when I switch services they’ll ask me wht can they to keep me instead of asking me now smfh!!!
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be. We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the past three month I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repair was to be completed only to be disappointed. The last date I was given was Feb. 7th, and of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Business Bureau for I am fed up with ATT customer service responses.
I live on St, Croix USVI, I have been an ATT customer for many years, I have enjoyed excellent service with ATT all the time. I even at one time switch to Sprint for they has better rate packages, but had to switch back to ATT because the service was not as good as it's rates. So I know the service that ATT was able to provide, However all that changed after the passing of the resent hurricanes in the Virgin Islands. The service we now receive is nothing compare to what it used to be.We were able to two months credit which was good but we are now about five months after the passing of the storm and the service we once enjoyed is yet to be. Over the pass three months I have called Tech Support to see they could do anything about the service only to be told that only two of the towers are showing good and all others are showing deterioration, they are working on the problem and will be restored soon. Over those three months I have been given several dates that repairs was to be completed only to be disappointed. The last date I was given was Feb. 7th, an of course we still have the problem, poor service, but our bills is like we have excellent service, with no discount. I will be filing a complaint with Better Buisness Bureau for I am fed up with ATT customer service response.
my complaint is that i had trouble with my hd tvs and had a service man come out to fix it and a car showed up and an att guy came in and pulled a scam on us to change from century link to att sevices. they spent several days hooking up our phone system and we evidently have a blockage somewhere in our home so it was a waste of time we have had no phone for almost a week. and also we were supposed to have a 14 days grace period to change back if we weren't happy to keep our phone number as we had it for 30 sum years.well guess what we tried to get our old phone number back to change back to century link our original phone outfit and we have gotten no where.i and my husband are not in good health and we need a phone and it still. is not working. i am so stressed i have been trying to get help for this and can't get anywhere.please contac me if you can help get my 30 some year phone number back so i dont have to notify a bunch of family , doctors ,banks , famiy etc... thank you so much please help... nancy stover use e-mail i don't have a working phone... thank you
I needed help on my internet service. I can't tell you how many hours I have spent and I still have not got the answer, All I wanted to know was how to keep devices and/or people off my internet. Customer service has changed my passwords and even taught me how to look up things, but I still had problems. They finally sent a Tech JUSTIN (problems with getting that even). I was not at home but my 15 year old grandson was. He was suppose to call me and I would come home. My 15 year old is on his gaming xbox to much and I wanted to block his xbox but not other things. I had many questions. In Jan 2018 for the 1st time I went over my 1000gb and I wanted to know how could that happen when not much changed. Sadly my phone had problems and I didn't get my grandsons call. Justin still serviced my home with no adult present. When I got home my child said I screwed everything up and if I changed passwords again and a tech had to come I would be charged. Justin had left his number. I called him because I never got my questions asked and didn't really believe my childs message fully. He didn't answer but returned my call not long after. He was instantly annoyed with me and any question. He would keep saying "What do you want me to do?", After about 3 minutes he said look I a just ready to take my lunch so I gotta go. Why the heck did he call me back if he didn't have time? He was horribly rude and I began to cry I was so frustrated. I just needed some help and guidance. So after being a customer for some time now I will cancel my account and go to Infinity Internet Essentials. They have faster internet speed and classes to learn things about the internet service. Most of the phone customer service people will ask a bunch of questions (about 10 minutes) then transfer me to someone else and they ask the same questions. I am to old to waist my time like that.
I have a 6s IPhone that just froze and was unable to restore..... this I was told at the apple store, On 2/6/18, I went to the Retail store at Sunnyside Village Plaza Center, 10820 Pendleton Pike Ste D, Indianapolis to discuss the next step. When I went in there was only one customer in the store and she was finishing up.... there were two staff on duty. I explained my problem and I needed to verify insurance or upgrade or replace.... I did not break the phone - just plugged in to recharge and the next morning the phone would not turn on... So of course they preceded to TRY to fix it when I had already said in would not restore..... It was very apparent that the one I first talked to was new and was not very sure what to say, then the other man came over and was very short, and arrogant with me. His demeanor was not very professional. Look up info told me I did not have coverage on my phone and still had 13 months so pay this or call this number was his solution.... he did not offer to call to help just gave me a number and said to call it - duh... did he not listen I had no phone - he would not let me use the phone there because it was "business phone" was this not business???? I left very frustrated and went to a friends to use her phone and a claim was made- a phone is being sent as a replacement. I have been an AT&T customer for over 40 years and left with a very bad feeling as if it was to much trouble to help me - and I was just an old lady that he had no time for..... customer service definitely was missed in his orientation....
I have paid 565.00 to get the internet and tv turned back on. They want turn it back on and are rude some of them. My grandaughter needs the internet to do her homework on. My daughter is looking for jobs. My husband Jorge funes let his friends do a three way group plan its 1000 and something dollars some charges were made in my name after I cut off there phone's October 18. There has been fraud on my phone by my husband's friends and it needs to be stopped and the internet needs to be turned back on thankyou Elizabeth Gale funes.
I changed my plan with the customer loyaltly department early January, said that I was going to save money on Directv and At&T. I did save money on my Direct Tv and when I got my at&t bill my bill was over 60.00+ in charges. I called to talk to a representative who was rude and said that since I changed during my billing cycle that I owed this money. I understand these charges are associated with changing a plan during my billing cycle, I was not made aware of this when customer loyalty changed my plan. I was under the impressing that I'd save almost 20.00 or so with changing to the new plan, not adding 60.00 for billing cycle change, then my bill after would go down. this was not disclosed by the representative. if that was the case. I'd change plans when my billing cycle ended to not incur charges of 60.00+. I need this rectified. I tried to ask the agent to connect me to a manager he refused would not give me his employee id to identify him, or his customer number to identify him. He would not connect me to a manager for assistance. I feel that this kind of customer service treatment is unfair. I did get his name was John I called at 1:42 mountain standard time. He was very disrespectful, not customer friendly, and not symphatethic at all. he advised me to call and talk to someone else. This kind of treatment is very unfair. Please adjust this situation. You can pull the call records. my phone number is 623-414-8255, name is Sonia Butler, under the account. I have 5 lines with you and directv service. I would like this taken care of. The money that was added was not disclosed even if it is for one billing cycle. I would not have changed my plan. Please call or email me back with resolution. I am very upset.
thank you
I can't remember my at&t wireless user ID and password, customer services will not let me reset to a new
ID and password with out these two pieces of information. possibly because my wireless phone was lost
or stolen last year. My old wireless phone number was/is 309 278 8809. my account number is/was
199024947635. I simply do not see a good reason why these 2 pieces of information are no enough.
they could have sent me the requested information by email or by mail or by my new cell phone numper
witch is verison wireless #309 207 2990.
I had a home internet with At&A for only two Months. They offer me a plan below Basic. They send a technician to see if there is something else they can do about it. Thet poor person he did not even know why they send him out because they had to check everything on their end and take care of it. He was in my apartment and he was on the phone with them and ask why he was there. After all, I find out they just did that all promise to have me to pay them more money, and right now they are trying to charge me because I had my internet for almost 2 months. I never sign any contract, and I don't think they have any right to charge their customer an agreement fee if it's never been sing. Since December I have been calling Belling Department, and talk to them they all tell me the same thing. They all tell me they do see the comment about not having you to pay any fee and let's send out a request for ADJ. I think I have about 20 people is name and ID number that I have talked to and They all told me the same thing. I was hoping At&T could care about their customer a little more. Especially, when the Customer is right and there is an ADJ required for $132. They have a lot of rude people in their Customer service department, and a lot of unhelp full people in billing Department. plz, don't trust At&T. Get your Service though someone else.
I have been a loyal customer of ATT wireless for 22+ years, with phones and data plans for my entire family. We recently moved for to Longmont, CO, a suburb of Denver and a city of 100,000, and have NO SERVICE at all in our neighborhood. The service is so bad that if I step out of the WiFi range of my house, I have to drive 3 miles to use the phone.
THAT is not the reason for my complaint. I contacted ATT shortly after moving here, and was assured that I would receive follow up. I never heard back by phone, text, email or written correspondence. I waited a few months and decided to try again. I went through the entire scenario again and AGAIN was told someone would call or email me. AGAIN, ATT has been completely unresponsive.
I have never missed a payment, I have continued to add lines and data plans and tablets. And, now that I have 2 useless phones in my neighborhood, I can't get a response from ATT. This is unacceptable. It is NOT the way a loyal customer should be treated. Now that I have no other option but to switch to Verizon, I am asking for SOME DEGREE OF SERVICE RECOVERY! I called (800) 331-0500, and was told by Tabitha that "there is nothing they can do - you have to pay your bill in it's entirety" She then told me that she could give me a discount on my plan or switch me to a cheaper plan!!!!!! Why on earth would I want a cheaper plan for 2 phones that I can't use in my area!
I would hope SOMEONE at ATT could offer SOMETHING in the way of Service Recovery.
I've called Att since Irma hit Florida to replace a leaning pole with wires hanging below my 6 ft wood fence, they've sent the wrong crew 4 times, 9 calls, 9 lies told of when and who would repair they pole, to this day nothing but lies and denied responsible about work orders
On 01/23/2018 I had purchase a cell phone from this company and on 01/25/2018 once again I had to purchase another cell phone from this company down payment of $372.87 for each phone .Problems is Numbers to both cell phone was a recycle phone Numbers; these account was in some one else name; this company tell me it was a problem with their ITT department and I was told that I would receive a refund within five to seven business days. When I call again this morning another employee tell me I will get a refund within 1 month, which is unacceptable, since this company had no problem taken my money you all needed to refund my money with in a timely manner especial since there was a computer issue. I have bill to pay like every one else and this is a lot of money that was taken from my account, I 'm very unhappy with how this matter was handle. please contact me at your AS SOON AS POSSIBLE I will be write the BBB about this issue as well , I need my money and I refuse to wait one month for this company to refund my money for both cell phone here is a copy of my order. since this company mess it up it shouldn't be a issue with give me my refund.
Order canceled
Dear JANIE YOUNG,
We are sorry to say that order 56-804000002565825 that you placed with us on 01/25/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-804000002565825
Wireless Number Device
901.463.5588 Samsung Galaxy Note8
Order canceled
Dear JANIE YOUNG,
We are sorry to say that order 56-802000003492554 that you placed with us on 01/23/2018 has been canceled because you didn't accept our Terms & Conditions, or an order cancellation request was received.
Order Number: 56-802000003492554
Wireless Number Device
901.567.1525 Samsung Galaxy Note8
We did try to contact you a couple of times to resolve this:
Initial request sent: 01/23/2018
Reminder sent: 01/23/2018
If you'd like to place a new order, or if you have any questions about the canceled order, please contact us at 800-331-0500. We're here to help.
I was an AT&T customer for a very long time until recently, I canceled my business with AT&T because of how my internet problem was not resolved, my account number is/was 134092905(which is canceled) but my issue is now that I have gone to Sonic and AT&T was suppose to connect the service line, before my installation (this last Sat 1/27/18) and was never done. The service tech called to see what happened and he had to get another ticket AT&T to come out Monday 1/29/18. I went home at lunch today to check and service was not on, I called Sonic and they checked and AT&T ticket was closed like it was done....I check the box and it was left opened and with exposed wires and they were not even connected! Exposed wires to the weather....not good! Sonic said that another ticket was opened for a tech to come again tomorrow 1/30/18 between 8am - 8pm...in the mean time the wires are exposed to the weather....and I'm being charged thru my cell phone carrier $15 per 1mgb I use because I have gone thru my normal 20megabites, because I have not had internet working for 3 weeks. I can not even connect t o my work e-mail! This is bad customer service all the way around....If I knew I could attach an image I whould of taken a picture of the exposed wires and box....
Maria Quiroz
we purchased our phones over 13 months ago and while reviewing why our bill ran close to $300. per month we discovered that we were being over charged 2x on the insurance among other things. we contacted AT&T and was told that they weren't responsible for reviewing and uncovering such things I don't know if it was the customer service agent or the company but what I got from this situation was that we will take your money on bogus charges and if you don't catch it we will continue then tell you if you discover this fraudulent charge that is was not out fault...thank you AT&T.
my question is how many people is this being done to and is this an appropriate response for this issue by this company?
Representative did not fulfill my request regarding service, instead she changed my cable to Direct TV without my consent, resulting in lack of service for 24 hours and being late for work; after being on the phone for more than three hours over two days.
Would like to have someone call me at 731-695-5850 please.
Too lengthy to go into. But I am sure Att would love to know what has happened! Please call
Land line phone problems, on and off apparently the junction box is very bad, please replace my box its cover is missing.
Thanks
REGARDING MY PREVIOUS COMPLAINT, I WANTED TO ADD THIS TO IT, BUT YOUR SYSTEM WOULD NOT LET ME BACK IN UNTIL NOW.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
THE PROBLEM WAS FINALLY RESOLVED WHEN I TRIED TO CALL YOUR COMPLAINT DEPT. AND WAS INSTEAD, REFERRED TO CHRISTELLE WHO WAS VERY HELPFUL AND RESOLVED THE ISSUE. I FAILED TO ASK CHRISTELLE WHICH OFFICE SHE WAS IN.
ERICA, OR ERICKA WHICH EVER WAY SHE SPELLS IS A SUPERVISOR IN YOUR LAS VEGAS OFFICE WHO HAS NO REGARD FOR YOUR CUSTOMERS AND BASICALLY LET ME KNOW SHE WOULD NOT CORRECT MY BILL WHICH I HAD BEEN OVER CHARGED ABOUT $8.00 AND I WAS WELCOME TO HAVE MY SERVICE DISCONNECTED IF THAT WAS MY CHOICE. I WAS ACTUALLY OVERCHARGED MORE THAN THAT BUT SHE WAS NOT INTERESTED IN THE ENTIRE SITUATION OF YOUR BILLING ERROR AND JUST BASICALLY LET ME KNOW I COULD JUST GO FLY A KITE AS FAR AS SHE WAS CONCERNED. I WAS REFERRED TO HER BY CARLA IN THAT OFFICE WHO DIDN'T UNDERSTAND THE BILLING ERROR EITHER.
I moved from coral springs fl. to north fort myers fl. had great connection on the east coast. but to make or receive calls in my house in n.ft.myers, I have to go outside!
561-926 1883
We got cut off yesterday and you never called back to reconnect ...
I’m waiting for my refund check for 240.56 now for 3 mo.
Claim number cm 2017-12957571
Acc 523019059444
Email states that it would be put back into my checking account on the 12/13/17
I have been on the phone for hrs dealing with this matter next I will be cancelling my Uverse account do to poor poor business matters with att
This is becoming principal now ....
Please email me a legal response so I can move forward with legal action against att ... I’m making a copy of this for my file which I should of done yesterday
Cera1955@att.net 1/18/18 11:53
Our internet service keeps going out when calling AT&T keep getting the same excuse that there's an area outage. I work from home and this does affect my job I do not want to put my job at risk because the Internet service is horrible.
What is causing these outages if they are outages and what can AT&T do to prevent them. I'm sure I am not the only person that works from home that is affected by these multiple outages on a daily basis.
I dialed their customer service phone number +1 833 663 66OO and the support guy was very rude,He fixed up the situation but was not good in behavior and talk
i am looking to complaint him regarding that
I had att telephone, and internet. For the past, nearly 3 years, the phone hasn't worked, at all. I cntacted att concerning this problem when I got a new modem. Nothing happened, they still charge me for the phone.
ON MAY 22, 2017, I SPOKE TO JARAMINE WHO PROMISED THAT I MY INTERNET, PHONE AND DIRECTTV WOULD COME TO $143.74 PLUS TAX FOR 12 MONTHS. OCTOBER MY BILL JUMPED TO $178 + AND NOVEMBER IT JUMPED TO $199+. NOVEMBER 24, 2017, I WAS TOLD I WAS NOT ENTITLED TO ANY MORE LOYAL DISCOUNTS AND I SHOULD BE ABLE TO HAVE SOME ON DECEMBER 1, 2017. I CALLED AND SPOKE TO NELL WHO STATED THAT I WAS NOT ENTITLED TO ANY MORE LOYALITY DISCOUNTS. WHAT HAPPEN TO THE 12 MONTHS I WAS PROMISED? AS LONG AS I HAVE BEEN WTH YOUR COMPANY AND PAID MY BILL ALWAYS, I SHOULD BE ABLE TO RECEIVED GOOD CUSTOMER SERVICE. I WANT SOMEONE WHO KNOWS WHAT THEIR TALKING ABOUT TO ANSWER THE ABOVE QUESTION. IF I CANNOT RECEIVED A SATISFIED ANSWER, I WILL HAVE TO GO TO ANOTHER COMPANY SINCE I CANNOT AFFORD THESE CHARGES.
I recently applied for the access program and qualified. I spoke to a representative and they schedule a date and time to send as technician out to my home address @ 813 Adeline Dr in Oakland California. On 12/13/17 they never showed up they reschedule for 12/14/17 and I'm still waiting for them they don't call or let me know if there is anything I can do from my part to be able to process what ever its needed as soon as possible.
Thank you
Terry Woodard
Someone ordered a iPhone X on my account. I’ve been on hold for 6 1/2 hours today and no success. There’s no one to talk to and no one to complain to. The phone is going New Jersey and includes an address. The retail store says tough luck. I’ll have to pay the $1200 if I can’t get a hold of fraud. What government agency can I contact.
I recently bundled my AT&T wireless and DirecTV. Since that time I have been unable to access any DirecTV apps or sites. I contacted AT&T customer service today and spoke with a young lady whose name I did not get. She transferred me through to Micah in customer support division. After once again explaining to her what my problem was, she became very obstinate. I had to ask her several times to please let me finish. When I tried to explain to her that there some things on my account that got confused after the bundling, she became very unprofessional, argued with me that did not happen, and once again refused to listen to what I had to say.
I just completed going back through my account and correcting the mailing and service addresses. I was incredibly shocked at this woman's idea of customer service. She also changed the password on my account to send me a temporary one. When she did this, my email no longer worked. At the time I didn't know why, but found out after I got off the phone with her that is what happened. Once I corrected the password issue, my email began working fine.
I still cannot access any apps related to DirecTV and after searching through all the help and support online, I made the decision to ask someone. However, after being on the phone with her for over 30 minutes, my problem was not resolved, and AT&T customer service gets a terrible rating.
to date I would not even give you 1 star, but not an option-billing process is horrible your local sales representatives in Jackson MI are the worse nothing is their problem! they tell you that verbally. My bill is always sent 4 days before due go to the store to pay they tell you cash or credit only then tell you cant take cash-and when asked say oh its a new store policy -told them paid in cash before -was told by young very rude arrogant young man (not first bad experience with sales reps) "NOT MY PROBLEM" tried several times to get through to complaint line on hold 3 times for over and hour to be hung up on. So of course left with the only other option which is to send via mail by check making my payment late and now added late fee. My experience to date I will never do another thing with AT &T once my contract is complete. I thought Comcast was bad they have AT& T beat with customer service hands down, and that's not saying much.
My family has had AT&T for the past 10 years to my dismay. Throughout this time the service has been awful I'm constantly being belittled by the employees that are trying to "help" me. We have been having issues with slow and unreliable internet for years and every time someone comes out to "fix" it they just end up testing the box saying it's all good here and walking off. The last technician that came this past August or June was the most help because he and I went through and tested the internet speed to prove my results but even when he saw the issue for himself he was unable to fix it. Every year I come home for holiday only to see that the wifi situation keeps getting worse. Someone get on this shit. I'm pissed.
Each month I am receiving a bill for service that I have never had. I have called customer service each and I am told it will be taken care of. Let me give some background. I live in an apartment which until 8/31 had a contract with NEWWAVE which allowed us to receive cable service at a discount. When we were notified, I shopped around and decided to go with DIRECTTV. Little did I know, until day of installation, that cable dishes could not be mounted to the building. I had to stay with NEWWAVE. When the AT&T installer arrived a couple days later, I explained to him. He told me not to worry that he would mark canceled. APPARENTLY NOT-----the customer service files indicate that I received box. I DID NOT AND I AM NOT GOING TO PAY A MONTHLY CHARGE. Please remove charges.
In short because your time is valuable; I spoke to a rep from the retention department on 11-11-17. They offered a BOGO deal to add a line and a price of $99.00 for an additional iPhone 7. I informed them I had to call back due to needing to return to work. Today I began to contact them again through chat message. I explained again I would need to add a line and use the BOGO to get two iPhone 8 and therefore to keep everything simple instead of the iPhone 7 offer I would like to purchase 2 additional iPhone 8 phones for a total of 4 and having added a line I would have 5 lines. The chat lasted 45 minutes then I was transferred to a phone that was supposed to be a manager in Loyalty (I have been with ATT forever). The phone transferred me to a robot that disconnected me, then I was called back by sales they then transferred me back to loyalty as each department kept switching me back and forth. 2 hours on the phone and someone actually told me the first rep that I spoke to on the phone on the 11th was wrong. They should not have offered me the iPhone 7 for $99.00 as that was a promotion from 2 years ago. I explained I had been speaking to Xfinity voice and Verizon to shop for Black Friday options for the iPhone 8 and there are plenty of deals to be had. It made no sense to me to have to switch carriers to have At@t to try to win me back in less than 2 hours. I feel this type of charade is dishonest and I can't believe I was treated this way. All this should be documented in my account. Please Mr. Randall L. Stephenson, CEO learn to treat loyal customers better.
Sincerely Dan Devine
Constant DSL outages. No resolution after calling level one, level two, chatting with "Steve", two missed service appointments....and one kept service appointment. DSL goes out about every night!
Spent an hour on the phone with your AT&T service reps and complained about background noise which is continuous in YOUR LAND LINE. Your various "reps" clearly heard it. Reps did everything to discourage me from complaining even stating they did not recognize the information I was giving them which I read from your own bill. Finally I was cut off with a curt thank you. Would somebody plz fix the annoying noise in my home phone 951 929 5714 asap or I will be forced to cut off your next months check. I would appreciate a callback asap and the clock starts running now.
Account #: 951 929 5714 1484394. PS. Nobody recognized YOUR OWN INVOICE ON YOUR OWN LETTERHEAD BUT DID RECLUCTANTLY ACKNOWLEDGE THEY WERE WORKING FOR AT&t. wHAT A WAY TO RUN A CORP.
Hello, my name is Tom Ross and my Direct TV account # is 18841432. We have direct TV and have had nothing but problems since June when it was installed. The system does not work anytime there is inclement weather and will take several days to recover once it has been knocked out following inclement weather. I contacted direct tv to cancel the service due to the poor performance and experienced the worst customer service I have ever encountered in a company. I asked to speak to a supervisor and then the supervisor's supervisor but to no avail. I was told that since we hadn't called in for service repairs we were not going to be helped. FYI - direct TV service lines are only open during normal business hours. My wife and I work 12-16 hour days in the medical field and cannot make personal calls from work. I literally had to take a vacation day to actually contact direct tv and try to resolve the issue. Customer service was so AWFUL that Ipent literally 2.5 hours on the phone trying to explain that we cannot simply call anytime and asked for our money back and the service to be cancelled.
The only resolution I was able to get was for the company to send out a technician that day (yesterday 11-10-17) to look at the installation. According to the technician (who was very helpful and excellent to work with BTW) the system was incorrectly installed originally and he indicated it was a miracle that we got any channels at all.
Once again we contacted direct TV (yesterday at 2:30 or so EST) to get our money back due to the improper installation and got put on hold for over an hour trying to get someone to assist. AT&T is the parent company for direct TV so i am reaching out to you for resolution. I would like the past 6 months fees refunded and the service cancelled as we are so disgusted with the lack of customer service and the ridiculous "run-around" you get trying to get issues resolved that we will never recommend direct TV to anyone. Please help me.
A sales lady came to our home and we decided to switch to ATT from Spectrum. She said all installation would be free for three TVs. The installer said she had to move the wiring under the house about ten ft. in the room with the modem. The SAME room we had the spectrum wiring. She never said a word about this costing an extra fee of $55.00. The contract stipulates that any extra installation fees would be discussed with the customer. It didn't happen! We feel this is a bad way to treat seniors, one of which is a veteran.
services i was with at@t for the last ten years never see the service so bad remember how bad the services was in the 90,s well it is back again so sad what,s up is a free app i was charge for a 2 minutes call charge me 8 minutes the weather was bad and bad recption i call after making the call and said to the customer service person this was a free call what.s up she said to it was a mistake i call later some one else told me it was not free , my services are in america not india they don,t care all they want is a pay check please takecare this problem else i will take my buisaness else where only on princeiable. phone number is 6093691924.
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