AT&T Complaints Continued... (Page 15)1090+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
I recently got a new phone. I was talked into getting the Nokia after asking for a Samsung. I was told I couldn't get that and that the IPhone was way more money. The Nokia phone was very difficult for me to understand. I am a 76 year old only recently understanding technology. I had many problems with my phone and then it started burning my face. I was then sent a new battery and again told I couldn't have another phone. After the new battery my phone began randomly calling people and when my Daughter would call another name would show up. I added my time and I have spent over 10 hrs dealing with this phone either on the phone or at the store and STILL nobody would allow me a new phone. I am absolutely disgusted with my phone and with ATT for not giving me the chance at another phone. I hate my phone and was told if I sent it back I would still be billed the $200 out of my checking account. This is plain and simple poor, poor customer service and if I had other options for a phone in my area I would surely be gone from your company. Such a disgrace! I should have some type of compensation for my time and upset.
We had some elements of our AT&T phone service changed in January, 2015. Since then we have had increasing problems with internet access, chiefly in the late morning, afternoon and evening, to the extent that our tablets (both Andriod and iOS) cannot access the internet at all. I've tried calling to resolve this but have been passed from person to person and repeatedly placed on hold without help. Two of the people I talked to had heavy accents and were difficult to understand and the background noise was so loud that they were difficult to hear (if AT&T is farming out its tech support to firms outside the US, I can tell you I expect to deal with US citizens who can, at the least, speak understandable English). To date, I've spent a great deal of time on the phone and am no closer to resolving the problem than when I started and am absolutely disgusted with AT&T's lack of support and confusing and multiple departments and phone numbers (one number I was given to call, 800-331-0500, gave me a series of commercials, none of which I was able to escape and provided no help and I finally hung up in disgust). If I cannot quickly get this internet issue resolved, AT&T will lose my wife and I as customers. We certainly have other, multiple, choices for our internet, phone and TV service. Dennis Hecht
I have wireless and phone service plus wifi with at&t. I have been trying to find out for several days, hang ups, connected to the incorrect dept. an answer to a question. I am moving to a place that offers direct TV which partners with at&T I am currently with comcast but will change to direct TV. I just wanted to know whether to take my equipment with me or cancel my service and set up new service with direct tv who is offering bundles for new customers. I know I will have to pay $180 if I close out my account, I'm just trying to find out which is the best way to go and no one after hours on the phone knows anything, not only that but password changes are hard and so difficult to manage. I guess I'll pay the penalty and go with a different company after many years. I hate your service it is not user friendly and finding a person or the right person is agonizing....
I placed an order for a new phone service at my apartment as my home in SandSprings Oklahoma was severly damaged by the March tornado. The person took all of my information and gave me the new phone number. The order was never entered and I was hung up on by the associate when I asked too many questions Tuesday morning. The phone at my residence was disconnected and there was no oprder to add a new phone to the new address. This is no way to treat the elderly AT&T customers, especially when a tornado hit their house.
On January 5, 2015 I paid my AT&T bill in full $82.85 on January 6, 2015 I called, and canceled my services (phone & internet). At the time I canceled my services the representative didn't inform me that I needed to turn in my equipment. So AT&T has continued to charge me fees, for services that were already canceled. I then obtained services through a new company (Comcast) on January 13, 2015, and AT&T has been charging me for using their services for the last four months. I've talked to various representatives about my bill, and no one has given me the proper solution to resolve my issue. However, I would like this issue reviewed, and resolved because it has caused me tremendous stress from talking to unruly, unethical, unprofessional representatives! I have a credit that is due to me in the amount $46.55, and if no one responds to this message I will contact my local news for help in assisting me with resolving this matter.
I got a wireless bill and was charged over $580 for a phone that you sent me. I returned the old phone to your store and I got many AT&T emails and texts saying that my warranty device was received back to you, the warranty was scanned and on its way to the warranty department. Then I got another text message stating that you received the device then you turn around and charge me for it! I'm not going to pay for a phone that I do not even have! This is highway robbery from a big money-grabbing corporation. I will not stand for this AT&T!!
Had tech set up twice for appointment to service/fix a bad internet modem only to not show up. Once tech did show, he had no replacement parts to fix modem. Tech said he had to go back to his office to get the part and will be back on 15 minutes. Tech NEVER showed back up. Once I call tech support they said they would have a tech out by 8:00 that night only to have tech no show again!!!! Once I finally got threw to tech support a 3rd time AT@T rep statedy appointment was moved to the next morning. Tech support was extremely rude and argued with me the whole time I tried to simply talk to someone to cancel all services. I had to call several times and they still will not cancel or fix our services/equipment.
I was trying to disconnect my business service and it took 28 minutes to do it and I was only on hold for about 4 of those minutes. The first girl I talked to was very polite and efficient and transferred me to the disconnect dept. very quickly. Then my experience turned into a nightmare. The girl kept trying to get me to try other options besides disconnecting. After repeatedly telling her that I just wanted to disconnect, I had to get rude and threaten to complain to her supervisor. If you have 28 minutes, I would suggest that you listen to my call. I will never do business with AT&T again and I have been a customer for almost 20 years. I am 55 years old and this is only the second time that I have ever complained about to a business about one of their employees.
I went to the Att store in Fenton, Missouri to have them check the battery in my cell phone because it was loosing charge rapidly. The person at the door said they had no way to check this and if my phone was more than 1 year old it was probably out of warranty. I left with no solution, and I didn't get any further than the woman at the door. A person my aqe (78) could have sure used more consideration than what I received.
ATT technician came to the house about ten days ago to increase upload on internet. He left cable exposed in garden area and someone else was supposed to come and bury it. We are still waiting and meanwhile my concern is that the gardener or his crew can inadvertently cut the cable. I will not accept responsibility for any damage to cable as this seems to be incompetence on ATT's part. Also the TV cable system is a joke, keep getting "no information available" so it's a guessing job as far as programs are concerned. Any attempt at phoning ATT is also a joke as the lines are "dead" or ignored.
I have horrible reception in my area; calls drop, break, or get "no service," appearing at the top of my connection. I'm paying for a service that is utterly frustrating. In addition, when I've called to complain about my service, I'm offered to pay for an additional device to remedy the situation. That's horrible! Needless to say, my bill is extremely high for three lines. I pay more for unlimited text messaging and data per line in addition to my plan.
On 4/10/15 I awoke to find my phone service had been disconnected. I contacted AT&T and was told it was for nonpayment. The problem was that I had paid my bill on 4/3/15. The Rep insisted that it had not been received. I called my bank to verify payment on 4/3/15. After further investigation I was told it had been applied to my U-verse bill. I was assured the phone would be back on within 24 hours. I never authorized monies to be given to U-verse.The Representative( Mr Santiago apologized and said the service would be restored. Today is 4/12/15 and still no service. This is the second time AT&T has made this error. The last time it was on a cell phone bill! I do not see the advantage of bundling when the company makes these kind of mistakes. I am a 69 year old woman who needs my service uninterrupted especially when I am doing my part and paying my bill. I very clearly responded to the automatic telephone prompter when asked if this was for U-verse. I said no, and was then informed what my phone bill total was before authorizing funds to AT&T.
(Why can't I give a zero starr above?) We have been with ATT for over 11 years. We have had constant problems with our DSL and Phone. We were told by ATT to drop or phone number and that maybe would help with the DSL. We did, because they advised this, in Dec. They also admitted we have been paying for a service that they couldn't provide us because of where we live and would reimburse us for all the years, but however because it was so much it had to be "ESCALATED" and they would call us back. Almost three weeks later, after all our calls, and finally them admitting in the business office we have paid for something they couldn't provide us, we have heard nothing. Our DSL still does not work, now after the last attempt of downgrading (as per their suggestion)it still does not work. We have talked to over probably 50 people, at least a half dozen or more technicians have been out and nothing gets fixed or resolved-it's like a game. Every time we call in we are on the phone for hours and nothing gets resolved and we have to repeat our issue every time and every time they try to offer up a new solution. I even took two days off of work for technicians and once they didn't even show. We just want it settled and get the service we pay for or something that just WORKS. I teach college classes online and it affects my job greatly and they know this. I had/have two accounts. The original account before they had us disconnect our phone, the new account once they disconnected. All the notes and issues are on both account. y brother works for ATT as a technician, and told us they are playing games with us and it is time to contact you. He works for them!
I have never in my entire 61 years had such a terrible time with a bunch of incompetent, clueless individuals as I have had with your company. Not only does the right hand have not a clue what the left hand is doing you simply have ill-trained people handling calls. As soon as I can find a viable alternative I will switch my service never to return to ATT again. First they said I was the only one that could not get service. Then they wanted to charge me 150 dollars for a micro-cell. Than when I complained the thing does not work properly and after 4 hours on the phone and 45 minutes at the store they are still unable to resolve the issue. My goodness, what a way to make and retain customer loyalty!
I was driving along West Atlantic Avenue yesterday afternoon- 4/9/2015 when I noticed one of your Vans was cutting in and out of traffic and cutting it very close to other cares including mine. He did this about 4 times going back and forth from the left and right lanes. Quite dangerous. Unfortunately I could not get the license number of the van but I was a number on the back window. which said SP070 - hope this helps. This driver needs to be taught the told to be more careful..
Today April 10, around 2:45 P.M. I received a very funny call. Some one with a Mexican accent called my house and he started to say he is my cousin tho I have not see him for a long time, then he stated to talk to me saying again than he was my cousin and he give his name, his name was Carlos, after he talk to me for about five minutes, he hang up.
I don't lived here in the States, I live in the Caribbean, but I do have my home here in Doral, Florida and I come every three moths and stay in Miami for a moth, what I don't want is that they take my number and make a long distance calls and then I have to paid for it. We don't make any long distance calls from my house, for long distance calls I used my ATT Cellular that I also have.
I want that to be very clear because I don't want to be charge for any long distance calls that I did not made.
we signed a contract for 2 yrs. with a promotional salesman that came to our door, agreement was for 125.00 a month. we switch because we thought it was a good deal. Get our first bill for 157.00 pricing is different from what we agreed on. Called and tried to talk to someone as to why the bill is different from what we agreed on. they stated we got a good deal for 157.00. and that was that, so pretty much the contract that we agreed on does not mean anything to them. so we were lied to by the salesman that came to our door. since we did not get the deal we agreed upon, we shouldnt have to pay the cancelation fee.
James Barnett who is in beachwood store does not know how to treat his customers or his employees. He gets rid of employees on bogus stuff. we where told by a manager that he tells his puppets to find any bogus thing to put employees on write up. He needs to go get rid of please send this to pretty boy and have him personally e mail me back. How he became a manager, I do not understand. Apparently, AT&T's only requirement for their managers is for them to be complete and total jerks!
I was receiving annoying calls, I notified AT&T what my problem was, they offered me privacy manager, but that did not work. So went to the police department and file the complaint for annoying calls. They gave me a file number and told me to notify asset protection through AT&T, I call AT&T their service representatives had no idea of what to do with the file number, or who took care of locating the problem with annoying calls. One department told me I need a subpoena to put equipment all my line, mind you, my telephone not someone else's you don't need a subpoena to put to trace equipment or trap equipment, or whatever you call it on your own personal line. You need a subpoena. After you get this information.
I have talked it AT&T for one week on how to get this problem. I have taken care of. About annoying calls. Each service rep will refer you to another department, which denies doing that type of service. The transfer your round from department to department. I would just like to know if there department that can take care of annoying calls and put a stop to it, I put in equipment on your line so they can locate who's doing this. If not, get rid of all these different departments, get rid of privacy manager because it doesn't work, and stop lying to your customers. That's what you're service representatives of doing there mislead them by passing them off to other service representatives get responsible people that know how to do the job instead of passing the buck.
I had a conversation with a customer service Agent (LISA) On Monday April 6, 2015 regarding new service in my home. By the time Thurs. 9, 2015 installation day arrived absolutely "NOTHING" we discussed was documented and or relayed to the installer. My husband and I ordered 3receivers and SUPPOSEDLY she threw in a wireless box. A $125.00 visa gift card, since we opted out of receiving the Amazon Prime promotion. She was supposed to have waived all fees...Installation, equipment etc. resulting in a $107.99 monthly payment. When I called to address the fact that the installer only showed 3receivers to be installed which INCLUDED the wireless one, the man saw exactly that in my order. Which was NOT what the lady (Lisa) i talked to assured me of. Also he mentioned i will have to choose between a "$50" visa gift card and the Amazon Prime option when i receive paperwork in the mall, Which I had already selected and was told the $125 visa card was on it's way to my home within 20-30days. The Man i spoke to said that WAS NOT an option, only $50. My question is how is it possible that communication can be utterly nonexistent between your workers who should be on the same page and my order should have been WELL documented. The Man i spoke with did his best to compensate me but it was ridiculous that she said my pay movie channels would be "THROWN IN" for no fee, but when i talked to him he said there would be a $16 fee. We dont even watch those movie stations but i thought if it was thrown in as she promised, why not! I'm glad i called because i would have been paying a much higher bill than i was quoted and expected! Still im stuck with a bill we did not expect, coming from the high costs of WOW. I thought this would be a wonderful change, but i am highly dissatisfied and my installation has not yet been completed, the tech is still in my home as we speak. I had an 11am appointment, it is almost 4pm. No end in sight
I have been receiving notices each month that my son has depleted all of his 3G of data. I believe this to be an error. Everywhere we go, there is free wi-fi. He connects to the school's wi-fi at school. He connects to our home wi-fi at home. There is free wi-fi everywhere. Also, once he receives a notice, he shuts down his data. I believe this is a scam tactic to increase my monthly bill. I would like to speak with someone regarding this practice. If this continues, I will be forced to report this to the appropriate authorities.
In addition, I am expecting a full refund for all of theses monthly expenses.
I had major issues with them wanting to change my due date on my bill. I reported them to PUCO. We got that cleared up and then they kept raising the price of my internet service. We did a three-way call and AT&T agreed for one yr I would stay at the 10th of the month my bill is due and it would stay at $28 per month. I get my bill for April it is over $40. I called and cancelled my service. The lady said I would have to pay $180 for cancelling early. I informed her "NO. The company broke it by raising my locked in price of $28 for internet service. Don't even try to bill me that amount or I will notify PUCO." This company is nationwide there is NO reason why they need to keep changing a customer's rates on them.
My land line has been down for a week! I called and was told that The earliest ATT could get to me would be 4 days from my call date! I do not live on the dessert or out in the country!! When that date came and ATT was a no- show, I was told that my appointment had been cancelled because my problem was resolved. REALLY? My phone was still as dead as a doornail. After many calls and much threatening from me, a technician came out and ascertained that the problem was " up a pole" and a " bucket truck " was needed. Today the bucket truck did not show up ( surprise) and I received a text telling me they would get to my problem " when they could"!
I will be brief. After paying my final bill, returning equipment as instructed, I just received another bill dated 3/24/15 for $387.86. I called 4/1/15, was on hold for 1 hour talking to Grace and Tracy to have them explain to me what these charges. After all the time I spent on the phone, Tracy finally stated that when I cancelled service with Direct TV, AT&T was not informed by Direct TV that I had cancelled. And, because of that I, (the customer) am being charged a fee for this. No one made me aware of this. This is a problem between AT&T and Direct TV. Not me. I was told to contact Direct TV to have them take care of this. My account with Direct TV is paid and in good standing. They have no record of such an unethical act. When I viewed my AT&T Uverse balance online following my final payment, my balance indicates "zero balance." I also received a refund check from you. Its all in my file. I will expect to hear from you within the next three days. If not, I assume you don't care. I am preparing to file an official complaint with FCC and any other appropriate agencies regarding this unethical issue.
I was charged double this month on my visa where I have auto draft for my bill each month my bill is around $114 ea month this month was $249.82. I did not authorize this amount. I am not doing this if it can't be corrected you just lost me as a good paying customer. In these hard times I have to budget every month if you cant fix this and credit my money back I will have a new company asap not doing this period.
with AT&T 10+ years. upgrading @ store# SM01 on April 4 2015. Disabled because of M.S. and require the use of a walker for mobility. I have bladder problem and disability card indicating the need to use restroom. However, I was not allowed to use bathroom for security reasons according to manager Chenelle and Chris who never spoke to me, looked at my urgency card, or showed any compassion. I was told to go to big 5. I use a walker!!!! I spent my money. I was treated poorly at this store and I was in a lot of pain. They had my id so there was threat to anything in the store. I will be filing a complaint with ADA....
I called this service Friday April 3, 2015 for a landline. Friday , Monday, Tuesday, and today. I have called this service for a confirmation through my email for service for a specific reason. I have spoke to several people each day with different answers. None of which helped me. All I asked was for me to view I have service for a print out. I was told a confirmation was sent to me for service and I never received it and the company want send me anything. I have to wait 72 hours is crazy! I already have service so why can't I view it online. This is the worst experience I have had with any cable/phone company. The customer reps are horrible.
My screen cracked underneath the glass the galaxy 4s has a defect that causes the phone to heat up and burn out the phone I sent my phone on for repairs they sent new 1 almost a month later they sent old 1 back and charged me 4 hundred and 69 dollars stating that this kind of damage was not covered and it was my fault they know this phone. Has issues I'm not the only 1 who has had this happen to their phone I will be switching to sprint I feel cheated!
I have an agreement with att to pay $135.00+taxes for a period of 2 years from july 2014 to july 2016.for uverse bundles with phone and tv and computer each month i am being sent a bill for much higher. each month i have to spent almost an hour to get thing straight. I want you people to fix this once in for all or i will turn the matter to the florida state complaint dept.
I called in today actually My cousin called in to pay my monthly 45 dollar fee which was supposed to be applied at midnight i was told by a customer service agent in the Philippines her name was Cecilia she said the 45 dollars plus fees and taxes was to renew my monthly plan after midnight the 7th so since there is only 30 days in the monthly plan I was told it would be good til the 7th of next month I noticed my internet wasn't working I called tech support told them I already paid there was money in my acct for renewal of my plan this call by the way was made at 1219am central time so the agent then said I had to wait til 1200am eastern time it was pass 12am eastern so the tech forces my service and tells me I will lose a day I find this very unfair and this is the second time when I have used anything other then a go phone refill card that I have this problem I've been hung up on put on hold for 10 minutes can someone do something about this fed up with this then the other agent who hung up on me told me we received the payment on the 7th so we are processing it from that date but I was told that wouldn't post til my current month was up at midnight the 7th I know its only a day to you but its a day I lose and why didn't they give me my 1.5 data when they received the payment on the 7th they forced renewed my plan on the 8th and charged me from the 7th bad business second time this has happened to me I guess losing one pre paid customer doesn't matter to you all very disappointing customer service and I have been a pre paid customer with you all for quite awhile not only in Florida but in Louisiana.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.84, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have went too your AT&T store in Madisonville, Kentucky 42431 to order a ground line or DSL with a ground line. I wanted to know the price comparison. The girl there could not give me any information. She give me a number to cal. I called and after 5 minutes of wasting %5 minutes of my phone minutes time with your digital thing I was told they were closed to call another number. So have now I have wasted 30 minutes of my phone time talking to your digital and about 5 people , I was told to call a 6th number. I told them I was done. No wonder the other phone services are better than you. I can't even get a person that knows anything to find out about a new service. God knows if I ever had a problem with a line and needed help.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. My phone number was 806-747-3979. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.xx, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have not been able to do email for the whole month I called at&t no help I also talked to Microsoft no help! Also I have to go away to town to get wifi to play YouTube videos I bought a new 635 Nokia phone and $45 card at WalMart for over $100.00 I spent very poor service! Don't know what to do!
My services, which included land line, cell phone, and UVerse was started in early January 2015. There was line repairs made in which I was told wouldn't cost me. In starting my services, I told them that I wanted my statements mailed to me. As it I found out four months later, they've been sending my land line bills to my email and my cell phone through postal. I don't pay bills through the internet so I assumed that the one or two emails they sent was probably trying to sell me something so I overlooked them. Then on a Friday they sends this statement through postal that they want $400.53 immediately or they would cut off my land line services. As it turns out they had lied about not charging for the line repairs and didn't tell me that the long distance services had limited hours. Throughout the months they often credited me or sent small ($4.40 checks, for example) with no explanation. I honestly feel that I wasn't given a chance to keep my bill current due to their inadequateness, lack of professionalism and integrity.
You advertise "bring your own phone". I purchased an AT&T LG compatible phone and it was obvious my current SIM card would not work. I then took it to my closest AT&T Store to purchase a SIM card which would work and I wanted to increase my coverage per the Smart Phone. After waiting about one hour for service, the person waiting on me jams a new SIM card into my phone, as they were clearly not knowledgeable about how to insert it. I am then told the phone has to be opened to get it out and I have to go across town to another store, as the current store is not warranted to fix what they have done. So now my brand new phone will be opened, which was completely unnecessary when I brought it in; and I am told to drive across town to get this done. This is unacceptable.!! Do you people take responsibility for anything??? Why don't you let people know that if your retailers mess up a new phone, that the customer will have to take responsibility for it. Please advertise that ! I will not hesitate to let everyone who ever asks me about AT&T what miserable customer service you provide!!! One cannot even reach you on the phone without waiting for hours.
When I call for service, I have been on the phone as long as 45 minutes to even get service scheduled! I mention this because this is not an isolated incident. I installed the at&t service in September, 2014. today, April 4, 2015, is 7th call for service......at&t just cannot seem to "get it right"! the reps. I talk to keep telling me over and over and over and over that I have to try this and then that to solve the problem. why do I pay at&t a grossly inflated fee, monthly, for their service, only to be told that I have to try numerous things to solve THEIR problem......HELLO, I am not employed with at&t, therefore, at&t does not pay me to repair their equipment! it seems only REASONABLE/FAIR that, since I PAY AT&T a fee (rental, if you will) for their equipment/service, I am not going to be the person to service that equipment! I would rank at&t customer service as the ABSOLUTE WORST customer service that I have ever had to deal with. if your experience rating scale had a 0, I would certainly use it! it would really be a positive step forward if, when I call, I would get a person on the other end of my phone that speaks ENGLISH! (on VERY RARE occasions, I can actually understand the person with whom I am speaking.). something needs to be done with this at&t (almost) monopoly!!! it is like a run-away freight train, and no one can control it!
We are not the number one paying customer in this world but we should not be treated as the worst paying customer either. On 3/13/15 I (Sarah) made a promised to pay 80.00 but financial was not able to pay until 3/20/15. Our home phone was disconnected. After making this payment, our phone services was not restored. On 3/21/2015, I called your repair center to report our phone was not on, your representative informed me there was an error by an agent and our phone was completely disconnected. What? I called your call center and this is when a nightmare from hell occurred. I was told I need to go and pay the balance of this bill when it was not due until 4/5/2015 of 119.00 and I made this payment.
I called back to report my payment and then was told my several representative I need to place an order. It told 45 minute per Ivory (call center rep) to place an order for new services, confirmed by 3 party this phone would be on for sure 3/26/2015 between the hours of 8am-8pm. One 3/23/2015, I called your business office again to confirmed this services would be restored as promised 3.26/2015 because I had experience this problem before which told 6 weeks to get on phone service on again. Per your company representative, Yes, it's schedule for 3/26/106 Order no. N44731 Ok. 3/26/2015, AT&T representative was working in our home area, I asked him if he had an order for 3975 Lewis Drive, replied "No" but we get order all though the day. I asked my spouse to stay home because we was told someone need to be there or they would call us 30 minute ahead of time to let us know your representative would be there. No Call ,No Service @ 7:30pm.
Then, I found out there was an error what can of error. I can't see from my end. Actually, I called and spoke with 10 customer services rep within 1 hr. It was not until the last few rep I spoke heard my cry and got things going. You can't imagine such horrible customer services. In the future, I would like to have a direct customer service number for AT&T and hopefully no one should have to go through this no matter, it told 7 days to get our home phone restored.
RE: U-Verse Bundling. Have been called by AT&T regarding bundles on U-verse. The rep asked many, many unrelated questions. i asked why she was asking so many questions. She said to get to know you better. Told her I would like information in writing on bundles. She said she was not allowed to do that. Then she told me I could talk with her manager, who was busy. I asked if he could call me back. "Yes". I was called back and she told me she had her manager ready to talk. The, she told me her manager "did not want to talk to me". AT&T does not need people like that dealing with customers. The person's name was Michelle with an accent. I would like an explanation in this regard.
I was AT&T client for more than 3yrs. And when I decided to switch provider in December 2014 I call customer service to ask how can I make the process to cancel but keeping the same phone number and cell phone. The guy who "helped" me put my account on pre-paid and told me to unblock my phone online and the next day when I tried to unlock it, I couldn't so I called back and they said that I couldn't unlock the cell phone if I had pre-paid plan. So from there until today (April 2nd 2015) I had a nightmare because their people is not trained to solve their mistakes and the service is the worst I've had. I'll tell everybody that I know to get Sprint, Verizon, Metro PCS, T-Mobile for phone service. But I will never recommend AT&T for their very service and the bad moments that I've had just because they are not trained for anything other that sale plans.
on march 15th 2015 i made a payment arrangement to be drawn off of my bank account on 4/3/ 2015.....i decided to pay the late amount of 215.45 on March 30...with my Discover card...and they canceled the arrangement for 4/3/15. i checked my account on3/31...there were two charges for the same amount showing pending..218.45. I then called att...the rep said she only saw one charge and would reverse it. today 4/3/2015. i checked my balance and saw that one charge went through in the amount of 218.45...on 3/30/15...not pending but cleared. I was told to bring my statement to a local office ..which i did. The Owensboro Kentucky office. A gentleman named Reuben tried to help...we contacted Discover...he talked with them as well as i ...the payment has cleared but ATT says they did not get the payment....i left after almost an hour without a resolution and the person whom Reuben contacted thru att was no help at all...they are all resolved that my account is still 218 past due. I so not know what else to do. i have the proof of payment...brought to an office as instructed...ive been a loyal customer and pay alot for your services and would like a speedy resolution to this situation...I am beyond frustrated with the service and run around to pay a simple bill...ive never had an issue before...i hope to get a response asap..my next contact will be the President of the Company....
I had to take off three days from work to get my service installed properly. At the end of the first day after staying home until 5:30 in the afternoon, the tech support person left and all of my services went off. No phone, no tv, no Internet. Called him, no answer. Left message, machine cut off mid message. No response so I called manager, no one answered, no message machine picked up(I was later told he was on vacation!!!) . No service first day, no response second day. Called tech person who installed system. He hadn't arranged to come out to fix it, or he hadn't gotten another tech to do so. He stopped by later that day for about ten minutes but don't know what was wrong and left for an appointment. No service second day. Called 1(877) number and spoke to a rep who set up an appt. for day three. Day three tech showed up and finally got problems solved. Installer screwed everything up, told he was new!
Oh yeah, I had called a rep to explain and complain and was told a manager would call me back. Seven days later and no call. Gave my cell number, had seen a number on my tv on my land line which no longer worked because of incorrect installation (assume this may have been the manager who was told not to call my land line and I was assured he would call back on cell). Was sick and tired of countless hours at home waiting and on the phone, gave up. Today is thur. 4/3 and received a bill from you for a months service after having it for a week. Bill in the amt. of $184.02, I signed up for your promo for $89.00 a month. Incorrect date of service on bill, incorrect amt. of bill. I'm still on the phone trying to straighten out this mess after 30minutes. Asked to speak to manager after rep. Could do nothing to help me. She was on the phone, waited 5 more minutes, she was in a meeting. An hour after calling manager still hasn't fixed this. Is going to call me back. I have never received such poor service in my life! This has been botched from day one!!!
I've had this service for many years. Here the past few months I've become ultimately pissed due to poor data service AFTER the fact I upgraded and payed for an extra 2 gb of data to be added to my current plan. Whereas I had little to none problems before, now once the extra 2 gb of data are used up, the remaining 2 gb may as well not even exist because it's impossible to load any form of web browser at all. That being said refers to the con-minded message that comes thru stating that 2gb of data have been used and the remaining 2gb will become extremely slow. Well, common sense would clearly say that it is absolute bullshit. Not to mention, having payed for an extra 2 gb of data leads to believe that hey, now I have a total of 4gb. Clearly that's NOT the case and its quickly leading to be a decision I make personally to drop AT&T service and change carriers if some kind of solution can't be made. I'm not even half way thru my month billing cycle and can't even use the damn web.
On April 4, 2015, at or about 12:00pm EST, I purchased High Speed Internet services of which Representative had taken 53.49 from me. She said that she was going to process the order and call me back in an hour from whom I have heard nothing from her. It appears that she has taken my money and has no intention to call me back.
I was supposed to get a $150 gift card for signing up. I called in January [verified this morning on the phone with customer support] and was told that it was too early to request the gift card. I called again this morning and was told that a letter was mailed out in December [a month before I was told it was too early to call] and that if I did not receive the letter then it was just too bad. The promotion was expired. Is this a scam? Are customer support people told to make excuses so that the $150 gift card is never sent? Why tell me I can't ask for the gift card and then tell me that it was already sent?
I wanted DSL instead I received a phone line, that I did not want. I called and ask about DSL & was told it was not available. I told her to cancel the phone line & take off the charges. She canceled the phone line but not the charges. I have called repeatedly & have been told every time the charges were being wiped out. Now it's in collections! 318-982-1369 181
I signed with AT&T over the phone, the representive promised me a $150 credit for each line to switch from my current service, the first month I did not receive my credit, I paid the bill anyway because I was told I would receive the credit the second month of service, still didn't receive credit, called and was put on hold for 30 min and then disconnected, called back and was on the phone for 1hr 15min before supervisor Wanda Johnson told me I would not receive credit because representive entered information incorrectly, spent another 1hr 17 min on phone with another supervisor that put me on hold for 48min and never came back before At&T disconnected my call again. I would like the credit that I was promised or I would like to be released from this fraudulant contract without affecting my credit or having to pay a cancellation fee. I have no problem honoring the contract as long as AT&T honors their promise as well. I spent over 2 hours on the phone with supervisor that did absoulutely nothing except leave me on hold. The last one did not give his name and checked back 3 times without speaking before he disconnected me. I am very unhappy with the cusotmer service that I received from the supervisors. The initial representive answering each time was very professional but the supervisors were awful.
I've been lied to from Att for almost 3 months, and STILL DO NOT Have My Nationwide Long Distance Service, Your Service SUCKS !
I recently contacted ATT to install a land line at my new house (new construction), first they said they dont service my area, but I have a neighbor who has ATT I told him, so then I needed to get my neighbors address to prove it to him. So I did, then nobody came so I called back and they said my address doesnt show up in there system so I gave them my neighbors address again, then I called back again and they told me they had to verify my address with the 911 office, then finally about 5 weeks later some one came and ran a line on top of the ground thru my yard and installed a box on my house yeah, said some one would come next week to bury the cable, here we are 2 weeks later nobody has come... so I was telling the guy who hooked up the line that I was getting the land line solely for DSL so he checked at the ATT terminal post in my front yard and confirmed that there was DSL available, I already knew that since my neighbor had DSL just next door. So here we are today and I just got off the phone with ATT and they informed me that no DSL is not abailable for me...a little frustrated since that was the whole point of getting the land line and the guy I spoke with said It was available, I just want the line buried and then disconnected and MY MONEY BACK!!!!!!!!
I recently purchased a phone and for the discount from my company thy asked me to bring verification ,like a copy of my pay stub.They took a picture of my pay per hour and all other earnings.Which is a violation of policy and law. This was the store and corp office in sisk rd in Modesto, CA.
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