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Write for Us AT&T Complaints Continued... (Page 21)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
Ive never had a problem paying my bill when it was person to person payment. AT&T installed a machine, and it would print out a receipt, but later I found out they wouldn't accept my payment. This went on for 2 month. I made an effort to make payments, and they would not accept a check in person. I also had reception problems in my area and made numerous calls to technical support. The store in Stevens Point, WI issued me a micro cell to obtain better reception, phone upgrade ect. I am willing to pay my outstanding bill in the amount of $167.14 and asking that the early termination fee be waived for the simple fact of no reception. I have called customer service only to be handed to various people resulting in being cut off or disconnected. I have made many efforts and attempts to clear this matter. I am told if it isn't paid it will go to collections. I tried to pay several times and in person but they wont' take it!!!!!!!!
Going on two weeks - we've been trying to get AT&T to bury the phone cable and route the cable under our driveway. We have been given several false PROMISED times and dates and NONE have been kept. It is important that we have a general time AM or PM and day of appointment because I want to be present since they intended to break our custom cement below your exterior connection box. We also have dogs that need to be secured in order for your work crew to enter a neighbors yard to accomplish the task. We sit here today waiting for a promised "right-back" call and still nothing. Very, very disappoint ! I have supported your company BEFORE it was AT&T - never once late on a payment making sure all of the employees that now disappoint me receive their pay AS SCHEDULED. I feel betrayed and abused by a company that ONCE HELD my unquestioned support.
I went to the local ATT store in Brewton, AL on 4/18/15 to resolve an issue with my phone. Eric, the representative assisted me, and he really made me angry when he starts to talk about my cell phone saying "this is the slowest phone I've ever seen". And I replied to him saying "my phone is what I can afford.. It might have cost me $59 but was all I can afford at this time and I'm not able to pay three and five hundred dollars for a phone I got what I could afford". So after resetting my phone, I was checking to make sure everything was working. I couldn't pull up my pictures from the memory card to the phone, he starts saying this phone is so outdated in very sarcastic way. I feel that he was very unprofessional, and he did not have the right to speak to me. I did not appreciate the things he said. I am a valued customer who chose AT&T as my provider and been a loyal customer for over 10 years and did not deserve this type of action.
Your Uverse & Internet services are wonderful, but your billing service is a total disaster. I have maintained the same service for the past 3 years yet each month the bill is different, both up and down. I have talked to customer service repeatedly at several levels and have been given assurances that my bill will be the same amount until Feb. 2016. However, this does not happen. I'm at the point where Comcast & Dish TV are looking good.
Internet sucks. False Advertising on "High Speed Internet." Always slows down randomly, especially around when it's about time when my bill is due for the internet. Fixed your internet and your false advertising AT&T. Don't put high speed when it's no where close to being fast.
To Whom It May Concern: I'm complaining about AT&T because My husband and I received a $10 off Amazon gift card through the mail from AT&T. It said to call number, give the rep the code and you would receive your card in 8 weeks, ok. So, I did this and gave the info. Well, the first person I spoke with got my email address incorrect so after 2 months of waiting the first time, I called back and the correct email was given to AT&T. I wait another few weeks and nothing reaches my email. I've called now about 5 times & spoke to several Supervisors, one was named Chris and the other was Toni Brooks. Both Managers said they'd escalate the situation and that I'd have it in 2 days.
Well, now its been so long and so that is why I'm sending the complaint. I really wonder if anyone has ever gotten one of these $10 Amazon gift cards?? I also use AT&T for internet and have used for cell phone and home phone in the past. I'm very upset and find this disturbing that such a large company says one thing, but doesn't deliver on their promises. I have used Amazon a lot for purchases and would really benefit from the $10 gift card my husband and I are owed. I hope that the person or persons reading this will have some authority and actually send me my gift card. I've started wondering if this is really legitimate? I'm an unhappy Customer.
I visited AT&T located in a Walmart Store, Mayaguez Mall Shopping Center The AT&T Representant offered me an Offer including the equipment of a “Nokia Lumia 635” with the activation and Data Plan for 1 month, for the amount of $101.64 (including taxes). I accepted and paid with my db card, she prepared the Receipt for the amount of $101.64 and gave it to me.
On 4/15/15 night time I realized when tried to use the phone, that it wasn’t working, so in the morning, I opened my banking account, and I found out that instead of subtracting the amount of the deal, AT&T withdraw from my account a non authorized payment of $156.71. This is not Legal, according to Law.
I try to contact AT&T, but it seems that they don’t have departments to attend these issues, only one person from AT&T answered and said “that this corresponds to Walmart”, that AT&T has nothing to do with that. We all know that Walmart just rents these companies, small spaces, but the employees and the merchandise are from AT&T. Isnt this called a Fraud?? If I dont let this make public, is going to keep happening to other clients...
I purchased an IPhone 5s on 5/14/2014. My phone was stuck in headphone mode. I took it to the Anadarko, Ok AT & T store. The salesperson stuck a paperclip into the headphone jack. I was told to take phone to the Apple Store. Of course the cost was going to be $200.00+ I went back to local AT&T store because I did not cause the damage and was told to file a claim. I called the insurance department and was switched back to AT&T, and then switched back to the insurance department. I was told I would be charged a $200. deductible. When I got upset the rep offered to lower the price since I am a "valued customer".
I needed my phone, so a replacement phone was sent to me and I took it to AT&T to be activated. The rep advised me that the phone was under warranty since it was purchase 5/14/2015 and I should not have had to pay anything. The replacement phone is getting hot during use. I am very dissatisfied and upset that I am out of pocket for something I did not do. To top that off the "Lifeproof" case that I purchased at the same time has also fallen apart. I want something done since I did not cause any damage to this phone and I should not be charged any additional $ other than what I originally was charged for the phone on 5/14/2014. This is very poor customer service all the way around, although the insurance clerk was very nice. Please do something to correct what your employee's did and all the time I have been on the phone and without a properly working phone.
I have been having nothing but trouble with at&t for the past year, year and a half with their customer service on the phone. one recent complaint was when the second phone I had on my account was stolen. I called at&t explained what happened. they immediately deactivated that phone and whatever else to it so that it couldn't be used. good so far. I told them I had another at&t phone to reactivate. It was a prepaid at&t phone the android Avail 2. I asked If I could activate that temporarily till I decided what I wanted to do as far as getting a replacement phone permanently. not a problem. great!!! Not so great after having it reactivated from day one we had nothing but problems with it. it started out to where it wouldn't log on to any wifi. only Data. than it wouldn't even do that after a week and a half. 2 weeks into that it started to receive late text messages, from an hour up to 2 days late. than it started to drop calls.
basically it got worse till the point where it didn't work at all. Yes I called with in the first 2 weeks. they said they would look into it. and get back to me in three days. never heard from them, phone getting worse. called again, same response. no call back. I waited for another 2 weeks to where at that point the pone was really getting bad, dropped calls, not receiving texts, or no texts. I got a hold of Jordan, he said he would personally look into and stay on top of it till he got it resolved. he also mentioned that its possible that due to the Android Avail 2 being a 3G phone that it is no longer updated. they stopped updating the software for that phone. he got back to me on the day he said he would with no new news. said he would continue looking into it and get back with me. didn't hear from him again. basically I called back to say im canceling the whole contract on both phones and services and what do you know. they immediately redirected my call to recovery services and bent over backwards to keep me as a customer.
than just today, 4/16/15 I tried to call to see what my options were for an already prepaid arrangement for $49 to be automatically withdrawn from my acct on 4/17/15. I explained my situation making sure I told them that my bank acct was in the negative and I had no money to pay this. after explaining that the customer rep said can I pay $20 today on it????? I get a bit upset and started to reiterate again my situation and as I was doing so she hung up on me. I called back got a hold of a different rep. explained a third time what was going on with my situation making sure she understood what being in the negative in my bank acct was and in doing so got hung up on a second time. therefore I am at the point to where im ready to leave at&t completely for their lack of customer care and understanding, which by the way is a word they clearly do not know. there is more to both of these complaints and I would like to know what at&t is going to do about this??? the ball is in your court as they say.
I had been a customer for over 10 years. In this time there has never (I mean it) been a contract switch or a phone upgrade that went smoothly. The store and online service don't have the correct information, and often contradict each other. Activating any device is a nightmare because you will be forced into some new plan change that you do not want or expect. I experienced this year over year, phone change after phone change. The last straw was when ATT convinced me to switch from Family plan to the NEXT plan. I was told it would save me money. Imagine my surprise when my bill went up by over $100 the first month. This was followed by weeks of calls to ATT customer service.
The next two bills were wrong, higher than before Next plan switch. Then they started charging me for data on one of my lines that I did not have a data plan on for the past 10 years. They claim it was due to the fact that it was a smart phone, but it happened right after I canceled my service. Interesting coincidence. I am very disappointed with treatment by ATT and how they don't care about their long term customers. I also want to add that they consumed so much of my time and their representative time during the problems that were ATT initiated, that there is no way to account for the amount of money they have spent as a business and still lost me as a customer. NOT a good way to spend your money!!! Stay away from ATT.
AT&T (without our knowledge or consent) decided to change how we receive our e-mail. We had absolutely no problem with our Outlook Express or receiving or sending e-mail or opening up attachments and/or documents. AT&T has brought us back to dial-up internet (remember that) & yes, we have WIFI, but it does no good. Our service went from passable to snail pace. I can't stand trying to get on line and opening up something and they''ve even dropped e-mails I had received when the whole turnaround took place. I've been missing e-mails from the end of March that are NOWHERE!? Mostly I sit by & watch the "Connecting" spin by for hours & hours (it definitely feels that way) until I get so frustrated that I shut down everything. Is this what I pay for? I'm beginning to think that dial-up was faster.
What do you have to say, AT&T!!!!!!! Why isn't my internet & e-mail faster? Do you need to give me a new modem? Believe it or not, that's how we're getting our wireless!!!!! There has to be a better way!
Had My Mother-in-law's phone turn off and ATT keeps sending a bill. I have Called four times and talked to your Experts, and they all have said I owe no money. Yet ATT sends a bill every month! This has been going on since Jan.This time the bill said it would be turn over for Collection $6.28. I worked for ATT for twenty five years before all the out sourcing. I believe the Company has fell way down the hill never to return. You billing people don't know what they're doing. Too many hands in the pot, if you ask me. I am calling for the last time, if this dosent work just turn the $6.28 over to collection and maybe we can all go to court and see what happens next. No wonder people leave your services! Calling Today and they can't even find the account or billing some Experts.
i moved to Cibolo from JB San Antonio to a new house, I order service for my new house 228 antrium cibolo, tx 78108. My wife and myself we call several times to get a service connected, I had been given several appointments; there are always different excuses as why they could not perform the installation, up to today between my wife and I; we had talked to AT & T representatives several times and they all have the solution to fix the problem, but after a week I still do not have service, I started getting text as well as when they will be at my house then another text says it will be re-schedule; somehow they could not find my address as I said it is a new house so I gave then the subdivision name (Turning Stone) and all of a sudden, my new address according to AT & T is 216 Antrium and not 228 Antrium; by the way 216 is a place for a house that has not been billed. they call me today several different numbers and then one time they say we need your SSN to run your credit, I am not sure it is AT & T; why waited after a week to ask me the day that I called; at that time I new I was calling AT & T; at this point i get many different numbers telling me that they will be at my house and then when they show up; oh no we can't connect you until they add a box, that was today. supposedly all the notes are added for each time that I called, but when they make a mistake, somehow they do not know how it happens, and all of a sudden they want my SSN. This is not the first time I have AT & T, they have my personal info on file. could somebody help me to get the internet connected, unfortunately I do not have access to internet, so I can get a call and I will verify that the number belongs to AT & T before I can give my personal info.
I have been over charged on every bill from day one. I have not been getting data service that I paid for and finally today I was put on a different plan with no data and given a 30 dollar credit. I tried to fix this with customer service and tech support but was told many times that it was going to get escalated and I would be notified. Yet nothing happened! I have been paying $130 every month for services I did not receive and after all this time I'm put on a plan with no data! Nothing was fixed and I get a 30 credit. really! Somebody help!
On March 12, I visited the Authorized Retailer located at 701 North Central Expressway in Plano TX. I went there to inquire about up-grading my phone to the I-Phone 6S. I was very disappointed in the service I received. I was greeted at the door, asked the nature of my visit and told to have a seat. I waited 45 minutes and observed other customers being serviced. I thought the sales representative was not aware that I was waiting, so I went to the desk to inquire and was told "I am leaving, you must find someone else to assist you."
I waited another 15 minutes, then I went to the greeter to voice my concerns. While speaking to her, another customer came in and was serviced immediately, at that point I left the establishment. Following this encounter I received a home survey asking if I would recommend this company because I have been a long time customer, I replied NO and shared with her the above incident, she apologized and suggested I file this complaint. I would suggest the staff at the above location have some training on Customer Service procedures. My husband called the home office to report this same incident and was told to submit the complaint in writing. I would appreciate it if you would send me the address of the home office.
I recently got a new phone. I was talked into getting the Nokia after asking for a Samsung. I was told I couldn't get that and that the IPhone was way more money. The Nokia phone was very difficult for me to understand. I am a 76 year old only recently understanding technology. I had many problems with my phone and then it started burning my face. I was then sent a new battery and again told I couldn't have another phone. After the new battery my phone began randomly calling people and when my Daughter would call another name would show up. I added my time and I have spent over 10 hrs dealing with this phone either on the phone or at the store and STILL nobody would allow me a new phone. I am absolutely disgusted with my phone and with ATT for not giving me the chance at another phone. I hate my phone and was told if I sent it back I would still be billed the $200 out of my checking account. This is plain and simple poor, poor customer service and if I had other options for a phone in my area I would surely be gone from your company. Such a disgrace! I should have some type of compensation for my time and upset.
We had some elements of our AT&T phone service changed in January, 2015. Since then we have had increasing problems with internet access, chiefly in the late morning, afternoon and evening, to the extent that our tablets (both Andriod and iOS) cannot access the internet at all. I've tried calling to resolve this but have been passed from person to person and repeatedly placed on hold without help. Two of the people I talked to had heavy accents and were difficult to understand and the background noise was so loud that they were difficult to hear (if AT&T is farming out its tech support to firms outside the US, I can tell you I expect to deal with US citizens who can, at the least, speak understandable English). To date, I've spent a great deal of time on the phone and am no closer to resolving the problem than when I started and am absolutely disgusted with AT&T's lack of support and confusing and multiple departments and phone numbers (one number I was given to call, 800-331-0500, gave me a series of commercials, none of which I was able to escape and provided no help and I finally hung up in disgust). If I cannot quickly get this internet issue resolved, AT&T will lose my wife and I as customers. We certainly have other, multiple, choices for our internet, phone and TV service. Dennis Hecht
I have wireless and phone service plus wifi with at&t. I have been trying to find out for several days, hang ups, connected to the incorrect dept. an answer to a question. I am moving to a place that offers direct TV which partners with at&T I am currently with comcast but will change to direct TV. I just wanted to know whether to take my equipment with me or cancel my service and set up new service with direct tv who is offering bundles for new customers. I know I will have to pay $180 if I close out my account, I'm just trying to find out which is the best way to go and no one after hours on the phone knows anything, not only that but password changes are hard and so difficult to manage. I guess I'll pay the penalty and go with a different company after many years. I hate your service it is not user friendly and finding a person or the right person is agonizing....
I placed an order for a new phone service at my apartment as my home in SandSprings Oklahoma was severly damaged by the March tornado. The person took all of my information and gave me the new phone number. The order was never entered and I was hung up on by the associate when I asked too many questions Tuesday morning. The phone at my residence was disconnected and there was no oprder to add a new phone to the new address. This is no way to treat the elderly AT&T customers, especially when a tornado hit their house.
On January 5, 2015 I paid my AT&T bill in full $82.85 on January 6, 2015 I called, and canceled my services (phone & internet). At the time I canceled my services the representative didn't inform me that I needed to turn in my equipment. So AT&T has continued to charge me fees, for services that were already canceled. I then obtained services through a new company (Comcast) on January 13, 2015, and AT&T has been charging me for using their services for the last four months. I've talked to various representatives about my bill, and no one has given me the proper solution to resolve my issue. However, I would like this issue reviewed, and resolved because it has caused me tremendous stress from talking to unruly, unethical, unprofessional representatives! I have a credit that is due to me in the amount $46.55, and if no one responds to this message I will contact my local news for help in assisting me with resolving this matter.
I got a wireless bill and was charged over $580 for a phone that you sent me. I returned the old phone to your store and I got many AT&T emails and texts saying that my warranty device was received back to you, the warranty was scanned and on its way to the warranty department. Then I got another text message stating that you received the device then you turn around and charge me for it! I'm not going to pay for a phone that I do not even have! This is highway robbery from a big money-grabbing corporation. I will not stand for this AT&T!!
Had tech set up twice for appointment to service/fix a bad internet modem only to not show up. Once tech did show, he had no replacement parts to fix modem. Tech said he had to go back to his office to get the part and will be back on 15 minutes. Tech NEVER showed back up. Once I call tech support they said they would have a tech out by 8:00 that night only to have tech no show again!!!! Once I finally got threw to tech support a 3rd time AT@T rep statedy appointment was moved to the next morning. Tech support was extremely rude and argued with me the whole time I tried to simply talk to someone to cancel all services. I had to call several times and they still will not cancel or fix our services/equipment.
I was trying to disconnect my business service and it took 28 minutes to do it and I was only on hold for about 4 of those minutes. The first girl I talked to was very polite and efficient and transferred me to the disconnect dept. very quickly. Then my experience turned into a nightmare. The girl kept trying to get me to try other options besides disconnecting. After repeatedly telling her that I just wanted to disconnect, I had to get rude and threaten to complain to her supervisor. If you have 28 minutes, I would suggest that you listen to my call. I will never do business with AT&T again and I have been a customer for almost 20 years. I am 55 years old and this is only the second time that I have ever complained about to a business about one of their employees.
I went to the Att store in Fenton, Missouri to have them check the battery in my cell phone because it was loosing charge rapidly. The person at the door said they had no way to check this and if my phone was more than 1 year old it was probably out of warranty. I left with no solution, and I didn't get any further than the woman at the door. A person my aqe (78) could have sure used more consideration than what I received.
ATT technician came to the house about ten days ago to increase upload on internet. He left cable exposed in garden area and someone else was supposed to come and bury it. We are still waiting and meanwhile my concern is that the gardener or his crew can inadvertently cut the cable. I will not accept responsibility for any damage to cable as this seems to be incompetence on ATT's part. Also the TV cable system is a joke, keep getting "no information available" so it's a guessing job as far as programs are concerned. Any attempt at phoning ATT is also a joke as the lines are "dead" or ignored.
I have horrible reception in my area; calls drop, break, or get "no service," appearing at the top of my connection. I'm paying for a service that is utterly frustrating. In addition, when I've called to complain about my service, I'm offered to pay for an additional device to remedy the situation. That's horrible! Needless to say, my bill is extremely high for three lines. I pay more for unlimited text messaging and data per line in addition to my plan.
On 4/10/15 I awoke to find my phone service had been disconnected. I contacted AT&T and was told it was for nonpayment. The problem was that I had paid my bill on 4/3/15. The Rep insisted that it had not been received. I called my bank to verify payment on 4/3/15. After further investigation I was told it had been applied to my U-verse bill. I was assured the phone would be back on within 24 hours. I never authorized monies to be given to U-verse.The Representative( Mr Santiago apologized and said the service would be restored. Today is 4/12/15 and still no service. This is the second time AT&T has made this error. The last time it was on a cell phone bill! I do not see the advantage of bundling when the company makes these kind of mistakes. I am a 69 year old woman who needs my service uninterrupted especially when I am doing my part and paying my bill. I very clearly responded to the automatic telephone prompter when asked if this was for U-verse. I said no, and was then informed what my phone bill total was before authorizing funds to AT&T.
(Why can't I give a zero starr above?) We have been with ATT for over 11 years. We have had constant problems with our DSL and Phone. We were told by ATT to drop or phone number and that maybe would help with the DSL. We did, because they advised this, in Dec. They also admitted we have been paying for a service that they couldn't provide us because of where we live and would reimburse us for all the years, but however because it was so much it had to be "ESCALATED" and they would call us back. Almost three weeks later, after all our calls, and finally them admitting in the business office we have paid for something they couldn't provide us, we have heard nothing. Our DSL still does not work, now after the last attempt of downgrading (as per their suggestion)it still does not work. We have talked to over probably 50 people, at least a half dozen or more technicians have been out and nothing gets fixed or resolved-it's like a game. Every time we call in we are on the phone for hours and nothing gets resolved and we have to repeat our issue every time and every time they try to offer up a new solution. I even took two days off of work for technicians and once they didn't even show. We just want it settled and get the service we pay for or something that just WORKS. I teach college classes online and it affects my job greatly and they know this. I had/have two accounts. The original account before they had us disconnect our phone, the new account once they disconnected. All the notes and issues are on both account. y brother works for ATT as a technician, and told us they are playing games with us and it is time to contact you. He works for them!
I have never in my entire 61 years had such a terrible time with a bunch of incompetent, clueless individuals as I have had with your company. Not only does the right hand have not a clue what the left hand is doing you simply have ill-trained people handling calls. As soon as I can find a viable alternative I will switch my service never to return to ATT again. First they said I was the only one that could not get service. Then they wanted to charge me 150 dollars for a micro-cell. Than when I complained the thing does not work properly and after 4 hours on the phone and 45 minutes at the store they are still unable to resolve the issue. My goodness, what a way to make and retain customer loyalty!
I was driving along West Atlantic Avenue yesterday afternoon- 4/9/2015 when I noticed one of your Vans was cutting in and out of traffic and cutting it very close to other cares including mine. He did this about 4 times going back and forth from the left and right lanes. Quite dangerous. Unfortunately I could not get the license number of the van but I was a number on the back window. which said SP070 - hope this helps. This driver needs to be taught the told to be more careful..
Today April 10, around 2:45 P.M. I received a very funny call. Some one with a Mexican accent called my house and he started to say he is my cousin tho I have not see him for a long time, then he stated to talk to me saying again than he was my cousin and he give his name, his name was Carlos, after he talk to me for about five minutes, he hang up.
I don't lived here in the States, I live in the Caribbean, but I do have my home here in Doral, Florida and I come every three moths and stay in Miami for a moth, what I don't want is that they take my number and make a long distance calls and then I have to paid for it. We don't make any long distance calls from my house, for long distance calls I used my ATT Cellular that I also have.
I want that to be very clear because I don't want to be charge for any long distance calls that I did not made.
we signed a contract for 2 yrs. with a promotional salesman that came to our door, agreement was for 125.00 a month. we switch because we thought it was a good deal. Get our first bill for 157.00 pricing is different from what we agreed on. Called and tried to talk to someone as to why the bill is different from what we agreed on. they stated we got a good deal for 157.00. and that was that, so pretty much the contract that we agreed on does not mean anything to them. so we were lied to by the salesman that came to our door. since we did not get the deal we agreed upon, we shouldnt have to pay the cancelation fee.
James Barnett who is in beachwood store does not know how to treat his customers or his employees. He gets rid of employees on bogus stuff. we where told by a manager that he tells his puppets to find any bogus thing to put employees on write up. He needs to go get rid of please send this to pretty boy and have him personally e mail me back. How he became a manager, I do not understand. Apparently, AT&T's only requirement for their managers is for them to be complete and total jerks!
I was receiving annoying calls, I notified AT&T what my problem was, they offered me privacy manager, but that did not work. So went to the police department and file the complaint for annoying calls. They gave me a file number and told me to notify asset protection through AT&T, I call AT&T their service representatives had no idea of what to do with the file number, or who took care of locating the problem with annoying calls. One department told me I need a subpoena to put equipment all my line, mind you, my telephone not someone else's you don't need a subpoena to put to trace equipment or trap equipment, or whatever you call it on your own personal line. You need a subpoena. After you get this information.
I have talked it AT&T for one week on how to get this problem. I have taken care of. About annoying calls. Each service rep will refer you to another department, which denies doing that type of service. The transfer your round from department to department. I would just like to know if there department that can take care of annoying calls and put a stop to it, I put in equipment on your line so they can locate who's doing this. If not, get rid of all these different departments, get rid of privacy manager because it doesn't work, and stop lying to your customers. That's what you're service representatives of doing there mislead them by passing them off to other service representatives get responsible people that know how to do the job instead of passing the buck.
I had a conversation with a customer service Agent (LISA) On Monday April 6, 2015 regarding new service in my home. By the time Thurs. 9, 2015 installation day arrived absolutely "NOTHING" we discussed was documented and or relayed to the installer. My husband and I ordered 3receivers and SUPPOSEDLY she threw in a wireless box. A $125.00 visa gift card, since we opted out of receiving the Amazon Prime promotion. She was supposed to have waived all fees...Installation, equipment etc. resulting in a $107.99 monthly payment. When I called to address the fact that the installer only showed 3receivers to be installed which INCLUDED the wireless one, the man saw exactly that in my order. Which was NOT what the lady (Lisa) i talked to assured me of. Also he mentioned i will have to choose between a "$50" visa gift card and the Amazon Prime option when i receive paperwork in the mall, Which I had already selected and was told the $125 visa card was on it's way to my home within 20-30days. The Man i spoke to said that WAS NOT an option, only $50. My question is how is it possible that communication can be utterly nonexistent between your workers who should be on the same page and my order should have been WELL documented. The Man i spoke with did his best to compensate me but it was ridiculous that she said my pay movie channels would be "THROWN IN" for no fee, but when i talked to him he said there would be a $16 fee. We dont even watch those movie stations but i thought if it was thrown in as she promised, why not! I'm glad i called because i would have been paying a much higher bill than i was quoted and expected! Still im stuck with a bill we did not expect, coming from the high costs of WOW. I thought this would be a wonderful change, but i am highly dissatisfied and my installation has not yet been completed, the tech is still in my home as we speak. I had an 11am appointment, it is almost 4pm. No end in sight
I have been receiving notices each month that my son has depleted all of his 3G of data. I believe this to be an error. Everywhere we go, there is free wi-fi. He connects to the school's wi-fi at school. He connects to our home wi-fi at home. There is free wi-fi everywhere. Also, once he receives a notice, he shuts down his data. I believe this is a scam tactic to increase my monthly bill. I would like to speak with someone regarding this practice. If this continues, I will be forced to report this to the appropriate authorities.
In addition, I am expecting a full refund for all of theses monthly expenses.
I had major issues with them wanting to change my due date on my bill. I reported them to PUCO. We got that cleared up and then they kept raising the price of my internet service. We did a three-way call and AT&T agreed for one yr I would stay at the 10th of the month my bill is due and it would stay at $28 per month. I get my bill for April it is over $40. I called and cancelled my service. The lady said I would have to pay $180 for cancelling early. I informed her "NO. The company broke it by raising my locked in price of $28 for internet service. Don't even try to bill me that amount or I will notify PUCO." This company is nationwide there is NO reason why they need to keep changing a customer's rates on them.
My land line has been down for a week! I called and was told that The earliest ATT could get to me would be 4 days from my call date! I do not live on the dessert or out in the country!! When that date came and ATT was a no- show, I was told that my appointment had been cancelled because my problem was resolved. REALLY? My phone was still as dead as a doornail. After many calls and much threatening from me, a technician came out and ascertained that the problem was " up a pole" and a " bucket truck " was needed. Today the bucket truck did not show up ( surprise) and I received a text telling me they would get to my problem " when they could"!
I will be brief. After paying my final bill, returning equipment as instructed, I just received another bill dated 3/24/15 for $387.86. I called 4/1/15, was on hold for 1 hour talking to Grace and Tracy to have them explain to me what these charges. After all the time I spent on the phone, Tracy finally stated that when I cancelled service with Direct TV, AT&T was not informed by Direct TV that I had cancelled. And, because of that I, (the customer) am being charged a fee for this. No one made me aware of this. This is a problem between AT&T and Direct TV. Not me. I was told to contact Direct TV to have them take care of this. My account with Direct TV is paid and in good standing. They have no record of such an unethical act. When I viewed my AT&T Uverse balance online following my final payment, my balance indicates "zero balance." I also received a refund check from you. Its all in my file. I will expect to hear from you within the next three days. If not, I assume you don't care. I am preparing to file an official complaint with FCC and any other appropriate agencies regarding this unethical issue.
I was charged double this month on my visa where I have auto draft for my bill each month my bill is around $114 ea month this month was $249.82. I did not authorize this amount. I am not doing this if it can't be corrected you just lost me as a good paying customer. In these hard times I have to budget every month if you cant fix this and credit my money back I will have a new company asap not doing this period.
with AT&T 10+ years. upgrading @ store# SM01 on April 4 2015. Disabled because of M.S. and require the use of a walker for mobility. I have bladder problem and disability card indicating the need to use restroom. However, I was not allowed to use bathroom for security reasons according to manager Chenelle and Chris who never spoke to me, looked at my urgency card, or showed any compassion. I was told to go to big 5. I use a walker!!!! I spent my money. I was treated poorly at this store and I was in a lot of pain. They had my id so there was threat to anything in the store. I will be filing a complaint with ADA....
I called this service Friday April 3, 2015 for a landline. Friday , Monday, Tuesday, and today. I have called this service for a confirmation through my email for service for a specific reason. I have spoke to several people each day with different answers. None of which helped me. All I asked was for me to view I have service for a print out. I was told a confirmation was sent to me for service and I never received it and the company want send me anything. I have to wait 72 hours is crazy! I already have service so why can't I view it online. This is the worst experience I have had with any cable/phone company. The customer reps are horrible.
My screen cracked underneath the glass the galaxy 4s has a defect that causes the phone to heat up and burn out the phone I sent my phone on for repairs they sent new 1 almost a month later they sent old 1 back and charged me 4 hundred and 69 dollars stating that this kind of damage was not covered and it was my fault they know this phone. Has issues I'm not the only 1 who has had this happen to their phone I will be switching to sprint I feel cheated!
I have an agreement with att to pay $135.00+taxes for a period of 2 years from july 2014 to july 2016.for uverse bundles with phone and tv and computer each month i am being sent a bill for much higher. each month i have to spent almost an hour to get thing straight. I want you people to fix this once in for all or i will turn the matter to the florida state complaint dept.
I called in today actually My cousin called in to pay my monthly 45 dollar fee which was supposed to be applied at midnight i was told by a customer service agent in the Philippines her name was Cecilia she said the 45 dollars plus fees and taxes was to renew my monthly plan after midnight the 7th so since there is only 30 days in the monthly plan I was told it would be good til the 7th of next month I noticed my internet wasn't working I called tech support told them I already paid there was money in my acct for renewal of my plan this call by the way was made at 1219am central time so the agent then said I had to wait til 1200am eastern time it was pass 12am eastern so the tech forces my service and tells me I will lose a day I find this very unfair and this is the second time when I have used anything other then a go phone refill card that I have this problem I've been hung up on put on hold for 10 minutes can someone do something about this fed up with this then the other agent who hung up on me told me we received the payment on the 7th so we are processing it from that date but I was told that wouldn't post til my current month was up at midnight the 7th I know its only a day to you but its a day I lose and why didn't they give me my 1.5 data when they received the payment on the 7th they forced renewed my plan on the 8th and charged me from the 7th bad business second time this has happened to me I guess losing one pre paid customer doesn't matter to you all very disappointing customer service and I have been a pre paid customer with you all for quite awhile not only in Florida but in Louisiana.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.84, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have went too your AT&T store in Madisonville, Kentucky 42431 to order a ground line or DSL with a ground line. I wanted to know the price comparison. The girl there could not give me any information. She give me a number to cal. I called and after 5 minutes of wasting %5 minutes of my phone minutes time with your digital thing I was told they were closed to call another number. So have now I have wasted 30 minutes of my phone time talking to your digital and about 5 people , I was told to call a 6th number. I told them I was done. No wonder the other phone services are better than you. I can't even get a person that knows anything to find out about a new service. God knows if I ever had a problem with a line and needed help.
I have had service with AT&T for over 40 years, in fact I worked for Pacific Bell. My phone number was 806-747-3979. After months of having intermittent unreliable phone service, (due to gophers eating our phone line) and unable to provide my residence with Internet, and cable services, I left AT&T and went with T-Mobile on September 2014. I had cancelled my phone at the end of August 2014 with AT&T Customer Services, and only had just a phone line, nothing extra. I received a phone bill after my phone had been out of service due to the gophers eating the line, and received a continued bill 3 months following for services I no longer had and had terminated. I know I owed for one month at the most, I had not received any past due notices and the bill of $150.xx, was sent to collections. Please review and adjust accordingly and will gladly pay what is accurately owed. I wait for your response.
I have not been able to do email for the whole month I called at&t no help I also talked to Microsoft no help! Also I have to go away to town to get wifi to play YouTube videos I bought a new 635 Nokia phone and $45 card at WalMart for over $100.00 I spent very poor service! Don't know what to do!
My services, which included land line, cell phone, and UVerse was started in early January 2015. There was line repairs made in which I was told wouldn't cost me. In starting my services, I told them that I wanted my statements mailed to me. As it I found out four months later, they've been sending my land line bills to my email and my cell phone through postal. I don't pay bills through the internet so I assumed that the one or two emails they sent was probably trying to sell me something so I overlooked them. Then on a Friday they sends this statement through postal that they want $400.53 immediately or they would cut off my land line services. As it turns out they had lied about not charging for the line repairs and didn't tell me that the long distance services had limited hours. Throughout the months they often credited me or sent small ($4.40 checks, for example) with no explanation. I honestly feel that I wasn't given a chance to keep my bill current due to their inadequateness, lack of professionalism and integrity.
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