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Write for Us AT&T Complaints Continued... (Page 22)
1405+ reviews added so far. Upset? Call AT&T corporate: 1 (800) 331-0500
You advertise "bring your own phone". I purchased an AT&T LG compatible phone and it was obvious my current SIM card would not work. I then took it to my closest AT&T Store to purchase a SIM card which would work and I wanted to increase my coverage per the Smart Phone. After waiting about one hour for service, the person waiting on me jams a new SIM card into my phone, as they were clearly not knowledgeable about how to insert it. I am then told the phone has to be opened to get it out and I have to go across town to another store, as the current store is not warranted to fix what they have done. So now my brand new phone will be opened, which was completely unnecessary when I brought it in; and I am told to drive across town to get this done. This is unacceptable.!! Do you people take responsibility for anything??? Why don't you let people know that if your retailers mess up a new phone, that the customer will have to take responsibility for it. Please advertise that ! I will not hesitate to let everyone who ever asks me about AT&T what miserable customer service you provide!!! One cannot even reach you on the phone without waiting for hours.
When I call for service, I have been on the phone as long as 45 minutes to even get service scheduled! I mention this because this is not an isolated incident. I installed the at&t service in September, 2014. today, April 4, 2015, is 7th call for service......at&t just cannot seem to "get it right"! the reps. I talk to keep telling me over and over and over and over that I have to try this and then that to solve the problem. why do I pay at&t a grossly inflated fee, monthly, for their service, only to be told that I have to try numerous things to solve THEIR problem......HELLO, I am not employed with at&t, therefore, at&t does not pay me to repair their equipment! it seems only REASONABLE/FAIR that, since I PAY AT&T a fee (rental, if you will) for their equipment/service, I am not going to be the person to service that equipment! I would rank at&t customer service as the ABSOLUTE WORST customer service that I have ever had to deal with. if your experience rating scale had a 0, I would certainly use it! it would really be a positive step forward if, when I call, I would get a person on the other end of my phone that speaks ENGLISH! (on VERY RARE occasions, I can actually understand the person with whom I am speaking.). something needs to be done with this at&t (almost) monopoly!!! it is like a run-away freight train, and no one can control it!
We are not the number one paying customer in this world but we should not be treated as the worst paying customer either. On 3/13/15 I (Sarah) made a promised to pay 80.00 but financial was not able to pay until 3/20/15. Our home phone was disconnected. After making this payment, our phone services was not restored. On 3/21/2015, I called your repair center to report our phone was not on, your representative informed me there was an error by an agent and our phone was completely disconnected. What? I called your call center and this is when a nightmare from hell occurred. I was told I need to go and pay the balance of this bill when it was not due until 4/5/2015 of 119.00 and I made this payment.
I called back to report my payment and then was told my several representative I need to place an order. It told 45 minute per Ivory (call center rep) to place an order for new services, confirmed by 3 party this phone would be on for sure 3/26/2015 between the hours of 8am-8pm. One 3/23/2015, I called your business office again to confirmed this services would be restored as promised 3.26/2015 because I had experience this problem before which told 6 weeks to get on phone service on again. Per your company representative, Yes, it's schedule for 3/26/106 Order no. N44731 Ok. 3/26/2015, AT&T representative was working in our home area, I asked him if he had an order for 3975 Lewis Drive, replied "No" but we get order all though the day. I asked my spouse to stay home because we was told someone need to be there or they would call us 30 minute ahead of time to let us know your representative would be there. No Call ,No Service @ 7:30pm.
Then, I found out there was an error what can of error. I can't see from my end. Actually, I called and spoke with 10 customer services rep within 1 hr. It was not until the last few rep I spoke heard my cry and got things going. You can't imagine such horrible customer services. In the future, I would like to have a direct customer service number for AT&T and hopefully no one should have to go through this no matter, it told 7 days to get our home phone restored.
RE: U-Verse Bundling. Have been called by AT&T regarding bundles on U-verse. The rep asked many, many unrelated questions. i asked why she was asking so many questions. She said to get to know you better. Told her I would like information in writing on bundles. She said she was not allowed to do that. Then she told me I could talk with her manager, who was busy. I asked if he could call me back. "Yes". I was called back and she told me she had her manager ready to talk. The, she told me her manager "did not want to talk to me". AT&T does not need people like that dealing with customers. The person's name was Michelle with an accent. I would like an explanation in this regard.
I was AT&T client for more than 3yrs. And when I decided to switch provider in December 2014 I call customer service to ask how can I make the process to cancel but keeping the same phone number and cell phone. The guy who "helped" me put my account on pre-paid and told me to unblock my phone online and the next day when I tried to unlock it, I couldn't so I called back and they said that I couldn't unlock the cell phone if I had pre-paid plan. So from there until today (April 2nd 2015) I had a nightmare because their people is not trained to solve their mistakes and the service is the worst I've had. I'll tell everybody that I know to get Sprint, Verizon, Metro PCS, T-Mobile for phone service. But I will never recommend AT&T for their very service and the bad moments that I've had just because they are not trained for anything other that sale plans.
on march 15th 2015 i made a payment arrangement to be drawn off of my bank account on 4/3/ 2015.....i decided to pay the late amount of 215.45 on March 30...with my Discover card...and they canceled the arrangement for 4/3/15. i checked my account on3/31...there were two charges for the same amount showing pending..218.45. I then called att...the rep said she only saw one charge and would reverse it. today 4/3/2015. i checked my balance and saw that one charge went through in the amount of 218.45...on 3/30/15...not pending but cleared. I was told to bring my statement to a local office ..which i did. The Owensboro Kentucky office. A gentleman named Reuben tried to help...we contacted Discover...he talked with them as well as i ...the payment has cleared but ATT says they did not get the payment....i left after almost an hour without a resolution and the person whom Reuben contacted thru att was no help at all...they are all resolved that my account is still 218 past due. I so not know what else to do. i have the proof of payment...brought to an office as instructed...ive been a loyal customer and pay alot for your services and would like a speedy resolution to this situation...I am beyond frustrated with the service and run around to pay a simple bill...ive never had an issue before...i hope to get a response asap..my next contact will be the President of the Company....
I had to take off three days from work to get my service installed properly. At the end of the first day after staying home until 5:30 in the afternoon, the tech support person left and all of my services went off. No phone, no tv, no Internet. Called him, no answer. Left message, machine cut off mid message. No response so I called manager, no one answered, no message machine picked up(I was later told he was on vacation!!!) . No service first day, no response second day. Called tech person who installed system. He hadn't arranged to come out to fix it, or he hadn't gotten another tech to do so. He stopped by later that day for about ten minutes but don't know what was wrong and left for an appointment. No service second day. Called 1(877) number and spoke to a rep who set up an appt. for day three. Day three tech showed up and finally got problems solved. Installer screwed everything up, told he was new!
Oh yeah, I had called a rep to explain and complain and was told a manager would call me back. Seven days later and no call. Gave my cell number, had seen a number on my tv on my land line which no longer worked because of incorrect installation (assume this may have been the manager who was told not to call my land line and I was assured he would call back on cell). Was sick and tired of countless hours at home waiting and on the phone, gave up. Today is thur. 4/3 and received a bill from you for a months service after having it for a week. Bill in the amt. of $184.02, I signed up for your promo for $89.00 a month. Incorrect date of service on bill, incorrect amt. of bill. I'm still on the phone trying to straighten out this mess after 30minutes. Asked to speak to manager after rep. Could do nothing to help me. She was on the phone, waited 5 more minutes, she was in a meeting. An hour after calling manager still hasn't fixed this. Is going to call me back. I have never received such poor service in my life! This has been botched from day one!!!
I've had this service for many years. Here the past few months I've become ultimately pissed due to poor data service AFTER the fact I upgraded and payed for an extra 2 gb of data to be added to my current plan. Whereas I had little to none problems before, now once the extra 2 gb of data are used up, the remaining 2 gb may as well not even exist because it's impossible to load any form of web browser at all. That being said refers to the con-minded message that comes thru stating that 2gb of data have been used and the remaining 2gb will become extremely slow. Well, common sense would clearly say that it is absolute bullshit. Not to mention, having payed for an extra 2 gb of data leads to believe that hey, now I have a total of 4gb. Clearly that's NOT the case and its quickly leading to be a decision I make personally to drop AT&T service and change carriers if some kind of solution can't be made. I'm not even half way thru my month billing cycle and can't even use the damn web.
On April 4, 2015, at or about 12:00pm EST, I purchased High Speed Internet services of which Representative had taken 53.49 from me. She said that she was going to process the order and call me back in an hour from whom I have heard nothing from her. It appears that she has taken my money and has no intention to call me back.
Respectfully,
Ivan Jones
I was supposed to get a $150 gift card for signing up. I called in January [verified this morning on the phone with customer support] and was told that it was too early to request the gift card. I called again this morning and was told that a letter was mailed out in December [a month before I was told it was too early to call] and that if I did not receive the letter then it was just too bad. The promotion was expired. Is this a scam? Are customer support people told to make excuses so that the $150 gift card is never sent? Why tell me I can't ask for the gift card and then tell me that it was already sent?
I wanted DSL instead I received a phone line, that I did not want. I called and ask about DSL & was told it was not available. I told her to cancel the phone line & take off the charges. She canceled the phone line but not the charges. I have called repeatedly & have been told every time the charges were being wiped out. Now it's in collections! 318-982-1369 181
I signed with AT&T over the phone, the representive promised me a $150 credit for each line to switch from my current service, the first month I did not receive my credit, I paid the bill anyway because I was told I would receive the credit the second month of service, still didn't receive credit, called and was put on hold for 30 min and then disconnected, called back and was on the phone for 1hr 15min before supervisor Wanda Johnson told me I would not receive credit because representive entered information incorrectly, spent another 1hr 17 min on phone with another supervisor that put me on hold for 48min and never came back before At&T disconnected my call again. I would like the credit that I was promised or I would like to be released from this fraudulant contract without affecting my credit or having to pay a cancellation fee. I have no problem honoring the contract as long as AT&T honors their promise as well. I spent over 2 hours on the phone with supervisor that did absoulutely nothing except leave me on hold. The last one did not give his name and checked back 3 times without speaking before he disconnected me. I am very unhappy with the cusotmer service that I received from the supervisors. The initial representive answering each time was very professional but the supervisors were awful.
I've been lied to from Att for almost 3 months, and STILL DO NOT Have My Nationwide Long Distance Service, Your Service SUCKS !
I recently contacted ATT to install a land line at my new house (new construction), first they said they dont service my area, but I have a neighbor who has ATT I told him, so then I needed to get my neighbors address to prove it to him. So I did, then nobody came so I called back and they said my address doesnt show up in there system so I gave them my neighbors address again, then I called back again and they told me they had to verify my address with the 911 office, then finally about 5 weeks later some one came and ran a line on top of the ground thru my yard and installed a box on my house yeah, said some one would come next week to bury the cable, here we are 2 weeks later nobody has come... so I was telling the guy who hooked up the line that I was getting the land line solely for DSL so he checked at the ATT terminal post in my front yard and confirmed that there was DSL available, I already knew that since my neighbor had DSL just next door. So here we are today and I just got off the phone with ATT and they informed me that no DSL is not abailable for me...a little frustrated since that was the whole point of getting the land line and the guy I spoke with said It was available, I just want the line buried and then disconnected and MY MONEY BACK!!!!!!!!
I recently purchased a phone and for the discount from my company thy asked me to bring verification ,like a copy of my pay stub.They took a picture of my pay per hour and all other earnings.Which is a violation of policy and law. This was the store and corp office in sisk rd in Modesto, CA.
I cancelled and service ended for my business line in February. The service did stop however I requested an "intercept number" which I was told would be my new phone number given to my customers when they call the disconnected number. Later I found out that customers only heard disconnected message without referral. I called to ask for the referral recording three times. 1-14-2015 I spoke with" Vivian" who had the most hideous English skills I've ever heard from foreign phone workers. Next I spoke with"Perlyn" on 2-25-2015 who also assured me that the service would be set up within days. Customers are still telling me about the disconnect recording. Then I even received a bill today. Unbelievable .
Called to order service because we've moved att was suppose to call and set up installation date , they never called to say when they would be out to install . I've lived in the new place for 7 weeks with no phone from att, then I get a bill in the mail for $119.60.for a phone I've never had.when I ask them to cancel the order they keep transfering me todifferent department's. Any idea as to how to get the right number or right deartment.
When walking into the store in greenfield wi next to Starbucks and an ice cream shop Leroy met me at the door friendly and asked how he could help me. I had told him I was waiting for my fiancé to come because he was going to add another line. My fiancé and I had thought that the store closed at 6 but it was 5 and were there at 440. Leroy had then asked well when will he be here, we close soon. Terrible thing to say to a customer. Anyhow he checked to see if he had the phone which they didn't and then he sent someone else to the store down the road, which he then redeemed himself. My fiancé and I did not know that we couldn't add a line unless we are the primary account holders. Our situation is a little different and his parents live in Florida which is impossible for her to be in the store with us. So we were told she could do it online and pick up the phone in the store. My fiancé asked of she did it now would we be able to get the phone today again we did not get a real answer besides I don't think our computer will update that quick. Needless to say we walked out of the store and searched and the phone was already available for pick up. We will not be back to that store.
My Nokia prepaid phone always goes back to the main screw in its own. I can be on a website, texting, ir what ever and it just back to the main screen. Gets really frustrating. It's only 3mos. Old and has always done this. And we need more apps to choose from, I would really like to have checkout 51 and other money saving apps. Not happy at all. I have been with att and had an iPhone before this and this phone is very frustrating.
We repeatedly have frudulent calls. thieves trying to get our credit card #, trying to steal from us ALL the time and AT&T can' t do anything about it. No way to block the calls when the thieves are using every trick in the book.
Why is AT&T useing my name on Facebook??? Comes up that Ronnie Barker likes AT&T, You do not have my permission to do this, I can't see it but all of my friends do, have asked you not to do this, Rep.said it wasn't AT&T but open it up and you can see it is. comes up as part of a sports program you put on, Taken picture of it tonight from my friends I-pad. You are using me to Advertise, Stop it or take $50.00 off of each of my bills. Also on a bill two monts back I was told how much to send you for payment, aster adjustments made, I sent the amount I was told, last bill it was added back on as late payment---Your people will tell you anything just to get you off of the phone,,, But don't worry because I'm looking at other options, someone that don't tell me one thing and do something else. Thank you and have a great day..
I was promised a deposit waiver and also that the messed up saying I had a 351 dollar past due amount and I did t. I also called in and got the run around with all departments and on one manager pretty much called me stupid and than I was told that managers would call me back on three different occasions and that didn't happen. I have a disabled daughter that I need a break bone and now I don't have one thanks to att customer support!
I purchased a Otter Box phone cover with belt clip. Part # 6930 E . The purchase was made at the AT&T store, in Madisonville Ky. The purchase was made on 2/3/2015. On 3/28/2015 the clip broke, causing the phone to be lost for approximately 2 hours. I went to the Madisonville store, with the damaged clip and my receipt and asked the staff to replace the defective product. The AT&T staff informed me that they were unable to replace the defective product and that I should contact Otter Box for replacement.
I did not buy the product from Otter Box and feel that I should not have to contact Otter for replacement. I purchased the product from AT&T and feel it is AT&T's responsibility to replace the defective product, in store. Products were available in the store at the time I was there. At the time of the Phone cover, I also purchased a 5S phone and AT&T appeared to be very happy to accept my money for both. When I needed true customer support, AT&T was reluctant to do so. Customer service does not appear to be part of AT&T !!!!!!!!! Very unhappy customer !
I have called 8 times to straighten this Mess Out, My account # 864 638 5670 478 1975. We are PAYING for Nationwide Long Distance Calling ! For Months, Please Get somebody that can STRAIGHTEN this CRAP OUT ! IT STILL DON'T WORK ! We Have Family in other states we NEED TO CALL ! FIX The Damned Thing !
Retired, fixed income, called in Sept.2014 about monthly bill always increasing. Supervisor stated that my bill would be $124.00 plus tax. And under this contract I could not change carrier without penalty. I have made calls about every month trying to get someone to tell why bill is escalating every month. First was told that phone and internet had gone up. Next time I asked how can you raise my bill when I'm under contract. Was informed ATT was not raising my bill it was my users that were increasing. Tomato/tomato. With Google now in Grandview mo, you need to take better care of your customers. As soon as my contract, Sept., is up u can bet I'll be gone.
I used to have att a few years ago, my children were young and my wife and I rarely used it, so after a year we cancelled their services. Years later, we signed up with charter (not that their any good either) after their promo expired, we decided to go back to att. Currently, my wife works at home so she requires internet, at decent speeds, to keep up with her workload, as well as, the kids using the internet more now. So, I called up att and ordered a package from them, since we received a flyer in the mail on bundled packages. I ordered the uverse 200 and 18mbps internet, the csr set the appointment for a few days out. We decided to not cancel charter until att was up and running, to ensure that their wasn't any issues causing her downtime from work(good thing too!)
Anyway, I was told that the installer would call us the day before and within an hour of when he's supposed to show up. Needless to say, I didn't get the day before call and I was about an hour from my installation window, so I decided to call in to verify that installation was still happening that day. It turns out that my installation order had been cancelled because there is a "facilities issue" that needed to be fixed before I can have my order completed. So, I asked why wasn't I notified of this before my wife clocked out from work for the 3 hour window to ensure that she would be avail for install, as internet would be disrupted. They told me that they tried to call but the number was wrong, so I asked what number did you call. She told me a phone number that was out of state. I asked her how is it possible to get my ph # wrong if I used to be a customer and the many times I was verified of my number...she didn't know.
Anyway, she told me it would take them 2 weeks to fix the facilities issue and that I would get a call as soon as it was completed, so we can set an install date. So the date of the completed repair was supposed to be March 24th, 2015, I didn't get a call on the the 24th or 25th, so I decided to call on the 26th to find out what's going on now. Anyway, they said that the facilities issue was fixed but they didn't know when it was completed. So again, I asked why was I not called as promised. She said they tried, and again they couldn't reach me because my ph # was wrong again, so again I asked what number do you have? Again out of state #! REALLY???? Anyway, the previous operator told me that I would be compensated for my delay and what not, so I inquired with this CSR about it, and she had no idea what I was talking about.
She offered to not charge me on the $50 activation charge, whereupon I told her that considering I had to pay for charter to extend their service due to the fact that they failed to install my internet, which was already more then what they wanted to compensate me for. Also, the fact that I had to follow up with them after their failure to follow up on my account/order. She ended up having the supervisor call me back, so I needed to get off the line so she could call me. The "supervisor" called me back stating that she is reading over the notes that she was given about my account, I told her I doubt that the CSR would be able to notate all the challenges I've had regarding their company, she said okay... 5 seconds later (without saying anything else she hung up on me), so I decided I'd wait a couple minutes (could've been a dropped call right? WRONG), so I called back the number that she called from and now the number is now a disconnected #. uh huh whatever!
Anyway, the CSR had set my appointment for the next day from 9am-11am and told me that the installer will call me about an hour before he heads over... okay fine. So all morning I'm waiting for this call... no call. So, I decided to call again and find out what is going on, I told them I did not receive a call and it's now an hour and a half after the window that I was given. The CSR told me that at 8:47am, that the installer had logged in that he was on his way (again did not receive a call), so I told him you realize that my window was from 9am-11am don't you? And that it is now 1230, right? He said he understood that... but did not say anything else, so I prodded him with the understanding that it's an hour and half after the window and I still hadn't received a call, which would in turn change the window... right?
Anyway, he ensured me that the tech was on his way... so, I called my wife to update her on what's going on. As it turned out, the installer had gotten there at 9am (again, no ph call). Now the problem, as it turns out, the "facility issue" repair was not actually completed, so the tech had to call another tech to complete the facility issue repair... REALLY???? So, as it turns out the install took about 5 hours... AGAIN, REALLY??? I decided that instead of trying to reach out to another supervisor, who will probably also hang up on me... I'll have to wait for the online customer service survey to express my disdain. Honestly, if my wife didn't require internet I would've said screw all this! Granted, Charter is bad also but that is another story... also, with charter, att, and directv being the only choice available... really do we have a choice?
I had an ATT tech come to my new home to install all 3 ATT services. While the tech was at my new home he drilled a hole through my second story wall to the outside of my home. My roof is in a "barn" shape so when the tech drilled through the wall he put a hole about 2" around in my roof through my shingles. He then left with the job not completed, a second tech came out to complete the work and at that time my husband showed him the damage. That tech then called his supervisor out to take a look and he put a temporary patch on the hole and told us he would file a damage claim for us. We then received a letter in the mail that stated we had to contact them within 45 days to file a claim and have this fixed. My husband and I have been attempting to contact these people and are unable to reach anyone.
We call and get an answering machine that tells us to leave a message and they will contact us back and then they call back 4 days later and leave us a message and the whole process starts over again. It almost seems that we will not reach anyone in 45 days or less and then who will fix my roof? This is getting out of hand and I will email and call everyone I can until SOMEONE takes responsibility for this and fixes it. I expect an answer back in a reasonable amount of time to let me know what is being done about this and in the mean time I will be reaching out in other ways.
ATT customer
Christy Wheaton
850-525-4000
850-475-72324
wheatonchristy@gmail.com
Have been unable to contact service representative for over 4 years. Finally reached someone today and they could not help because they had the incorrect driver's license number. I then was transferred to another number and was able to speak to an automated service. The automated service then put me on hold, which I am currently still waiting. Recording continues to state "please wait". Just got disconnected. Really? Need information sent to my home address!
I have been trying to get my phone service to work for the last two weeks and to no avail has anyone been able to help me,or tell me why my service is not working. I have spoken with more than twenty people in different states. I had one lady name Rochelle try to get me to get televison service. When I told her I did not want it she politely took it upon herself to say, why? don't you have money. How dare you ask me that. That is none of her business. Another person yelled at me and told me I was not suppose to have something on my phone. I truly thought i paid this bill so I can have whatever I desire. It has not gotten any better. My phone still doesn't work and they don't care because we have no other phone companies to go too. Well I have decided if this how retail people treat customers like me and you we are dome.
I ordered a tablet ,returned a tablet. I didn't like the tablet and asked if I returned could I have original tablet was told yes but AT&T will not send out tablet at original promotion. Was billed 57.15 and 14.99 for a tablet used one day.
EVERY month my bill seems to be different. I call the customer support line and the agent usu sally upgrades or credits my account, but then the next month, nothing has changed. This has been 2years now that I have called almost EVERY month to dispute charges. As of today, I am on the phone with att now and they are telling me that the gentleman who upgraded my account on December 23, 2014 upgraded it, but didn't leave any notes, not even his name. So, I have not only been overpaying $20 these past 3 months, but now they are raising it $70 and saying there is nothing they can do for me! WHY SHOULD THE CUSTOMER BE RESPONSIBLE FOR THE MISTAKES OF YOUR REPS??
I am a single mother and have been in and out of the hospital these past few months and it is absolutely ridiculous that I have to be on the phone for hours trying to figure out why YOUR REPS haven't done what they were suppose to? PLEASE CHECK MY ACCOUNT AND LOOK AT EVERYTHING THAT HAS TRANSPIRED THESE PAST 3YRS!!! ALSO, I deactivated my Automatic Draft, I think a year ago, because y'all kept drafting different amounts. After I deactivated my account and removed my CC information, y'all somehow STILL drafted over $200 out of my account! Which is very ILLEGAL!!! I was in the process of getting a lawyer on that matter, but I ended up letting it go, until NOW! I'm so frustrated with dealing with agents in different states and not EVER being able to get back to that same rep to hold them accountable for NOT doing their jobs or lying to customers about promotions and rates! WORST CUSTOMER SERVICE EVER!
On 11/1/2014 I was offered a new package which included HD Discount for one year. This was verified on 11/15/2014 by rep. Fredlene. Every month I have to call to have my bill adjusted because I am billed for HD. On 2/24/15, rep Ms Mary adjusted my bill but said I will have to call in March again. When I called, (on 3/26/15 at 8.45am) I spoke to rep. Shae who could not help me so I spoke to her supervisor. The supervisor was rough with me, and even said there are no records of the date I quoted and all my previous bills were adjusted in error. She said I should have been billed the full amount since December 2014. As I am sure these conversations are recorded, someone in a senior position needs to investigate why the supervisor behaved this way and confirm whether what I am saying is true or not.
Called ATT to move phone service and internet, order was placed on 3/12/15. Called customer service 2 times to verify service turn on and all the times they conformed time and date for service activation at new residence. Finally at 4PM internet was active, but dial phone was not and ATT customer service showed service was to get turned on 3/25/15. Time came and went when service was to be turned on, called customer service and they are closed. Called repair department, they tell me there is nothing they can do, they don't even see a repair/ installation ticket for my service.When I tell them there is a medical alarm on the service there repair supervisor" Eva Jones ID # 942" tells me not there problem.To call again tomorrow and then she hung up.
After being a customer of AT&T for more than 35 years, my last experience may as well have been the straw that broke the camel's back. I was given the "opportunity" to upgrade my phone and was glad to do so. I ended up getting the latest Samsung Galaxy S5 Active. Great phone but that's where the "good" ends. When I bought the phone, I was told that they offer a "free" Samsung tablet. Having never owned one, I thought it would be nice to have since it was "free". The 1st one I received lasted about 1 day before it locked up and I had to return it. Once that was done, I received a letter 2 days later stating congratulations on adding this new line and to enter my access info to hollow my charges. That's where the "free" came back to me. I was told that since this is a cell tower dedicated tablet, there is a $10 monthly charge.
I don't need a tablet that tells me the same thing I get on my home computer and smart phone. I tried to return it and it was like pushing water uphill. I had to go as far as calling the Corp. customer service line and ask to speak with a manger. Since the box it came in was accidently thrown away, I was told they can't re-sell it and it was mine to keep. Not a chance. I had to threaten canceling 4 cell phones, a home phone and U-Verse internet. (That's another story since I was forced to give up my DSL which worked just fine. Not any faster and more expensive....)
They finally gave in but they said I had to ship it back in a box I had to buy "since they did not have any in their store. They had 2 on display right there in front of me......They gave me a return label and said have a nice day... Are you kidding? Run fast if you get a similar offer. Go buy a I PAD that is Wi-Fi ready and you don't have to pay a monthly fee. VERY disappointing. I hear Sprint and others will cut my rate in half. I think I need to look at this deeper......
When I started my service I especially asked about unlocking my phone as I travel internationally and to very small countries. I have enjoyed being able to purchase local SIM cards. I was told I needed to wait 14 days, but I would be able to unlock my phone then. Both VIA chat and at the local store personnel confirmed such. I waited 14 days and requested to be unlocked. I got a response back that I needed to wait 60 days. I waited 60 days now I'm told I have to buy out my contract, change my number and start over on a month to month plan. I personally like AT&T. I have used them at different times both personally and through work. If I had gone with T-Mobile I would have had a lower rate, more data usage, and my phone would have been unlocked at 14 days. I believe I was scammed on this one. I believe AT&T needs to do the right thing and retain they employees so bad information like never happens again.
I do want to stay with AT&T, but I want me phone unlocked as promised.
At&t keeps going up with their prices and keep giving me the run around with the type of plan I have, one sale person said I have a month to month, then a other saleperson said it's a year plan. when I call to close my account, at&t want to charge with me $90.00 because I am flee up with their price change.
Called to review purchase of I phone 5s 12.1GB ( charged 650 and was told that was the price at that time). However another sales representative said that price was associated with the the 32GB 5s. So no real explanation for the difference in cost was explained and no resolution. Also a sudden increase (63$) in my bundle service occurred and the explanation was given a promotion expired. To help reduce new rate another promotion was offered that still increased monthly bill (34$). I said that wouldn't work and was placed on hold to speak with an account specialist after 20 minutes I hung up thoroughly dissatisfied. Customer for almost 20 years.
I received two monthly bills stating that I owed nothing for my ATT Uverse account. I had just switched and moved and so I did not think anything of this since I had payments that were pending. Then the next month I receive a bill for not only the billing month but the previous two months with an "apology" that the billing department had made an error and I now had these charges to answer to. This is fraud and is not correct. I will be addressing this with my attorney in that I have two bills that state I owe nothing for that time period and now I have a bill stating that I have charges from those two billing cycles. I should not have to pay for your inability to run a business correctly.
I called into customer service today regarding my phone service being suspended. I was given several different stories by two different people as to why my first bill was so high. The third person i got was a supervisor in escalation. I explained to her as well as the two previous agents that i was at work and i have two disabled children i cannot speak in detail about whats going on can we set up payment for Friday march 27 2015 and i will call this evening and we can talk in depth about what is going on. The escalation female i spoke with who claimed her name was Michelle after refusing to give me her name said she couldn't do anything for me until i made a payment. I told her i could not till Friday she said there was nothing she could do for me. I told her to turn my phone back on and she said sorry cant do that.
I said then transfer me to someone who can and she said ill transfer you to the Spanish department and i told her you actually admitting to transferring me to the wrong department because im upset and your mad because im mad i said your in customer service u cant talk to me like that u can get fired she said no i wont no one will do anything to me. She said other very rude and mean things that i cannot remember because i am at work trying to concentrate and this has really affected my whole entire day. I have not received any notice that my bill was due by phone fax text email or regular mail. I do ot appreciate the way all of you representatives talked to me and i will tell every family member i have about how awful at&t is. I have revert been treated so badly and unprofessionally in my life.
All of this is because some one at ATT disconnected SCADA data lines that have to be in compliance with NERC/FRCC/DOE, and fines can be levied at my company for mistakes made by ATT?!? The (3) pending circuit installs have been designed. Central Office cards are being expedited and will not be in until late Wednesday. Orders will be dispatched Thursday. As of an hour ago, I was unable to locate the orders in your express ticketing system. This may not be the case now, but at that time the order had a due date of 3/30. It was also pending dispatch and had not been picked up by a tech. This is where my disconnect comes in at. I can appreciate all hands on deck to resolve this, so let’s show due diligence and someone up the chain please call me with answers. I have turned down many circuits and not removed translations or reassign OE’S the same day. New policy maybe? How this happened is not the matter. What does it take to get this fixed before COB today?
Yes, So I have my At&t phone a little over four months and im getting messages 20 minutes later, my calls aren't showing up and it shuts down by itself... fix my problem ?
In my opinion customer serve at ATT has gone downhill BIG TIME, I dealt with Bill from Rochester NY, a customer service rep, found him to be nasty and rude so I asked to speak with a supervisor, he down right refused my request and said he could help me, I than insisted on speaking to a supervisor and he told me NO he will not transfer me to one. he sia he could help I told him that he didn't help me yet. Comcast had bad ratings on their customer service well I think Comcast got rid of their bad seeds and ATT hired them. I had Epix, the rep told me I didn't have to pay because I had the 450 package, well find out it was a promotion and find I'm paying for it. They say one thing and then do something else. Mind you all the do is show OLD movies and charge you for it, their programing is terrible, I get the movies from Red Box, they are current and cheap to rent, to rent a movie from ATT is $6:00 for something current.
I have AT&T UVERSE phone, tv, &internet, two times this week they went out. About two weeks ago after having my tv interrupted off and on all winter a technician came out did some rewiring and changed my modem. This has not solved the problem. I am about ready to change carriers from AT&T.
I have been a customer with AT&T for over a year . Almost 5 months ago I was promise a reward card for up grading ..... the funny thing is I NEVER GOT THE AWARD CARD and have been giving the run around with AT&T every since. Now if i held my payment for over 5 months I would have been cut off. They have every excuse in the world as to why the card have not came and even went as far as saying the mail man is keeping it ... FUNNY - I get a monthly bill with no ISSUES
at&t i have two cell phones i always pay my bill every month. i dropped my phone no. and the glass cracked. i contacted at&t about and they told me to contact my insurance to see if i had coverage, which i did, they told me they would replace me with another phone and they would send me a return box to return it in.they told me that there was a deductible of 149.00 dollars. they told me they would it to my account.when the receive the phone that was to be repaired. i found out that i could have my regular phone repaired much cheaper.i contacted them before the deadline and told them i was returning their new phone because i made arrangement to have my old phone repaired because i had gotten use of it the told me when they receive the phone they would not add it to my account, they had already received the new phone and the insurance co.added the 149.00 dollars to my account. which came to 275.00 dollars. i cannot pay 275.00 dollars on my account. i told them i would pay my regular bii when due,and will not pay the 149.00 dollars the insurance added to my account.they did not repair my old phone.they want me to pay the 149.00 dollars and within 90 days they will refund me. at&t told me if i don't pay it they will charge me late charges. that's not fair.
I am sending this email due to a problem concerning my cell phone.i dropped my cell phone in january 2015 and broke the front glass. i contacted the insurance co.they told me i was covered but the deductable would be 149.00 dollars and would be added to my regular account, i thought about and said ok.so they sent me a new phone and it was not like my phone.so i checked arround and decided to get it fixed a a lower price. so i made contact and told them i decided to get it repaired. so they told me to send the new phone back in the returned box the sent the new phone in and they would take the 149.00 dollars off my account.they have received the phone long time before my account was due.so they sent me a bill of 275.00 dollars. they added the 149.00 dollars to my regular account,and i cannot pay that amount.i always pay my bill on time. the insurance co.has the returned phone. at&t tells they want me to pay the 275.00 dollars or they will charge me 5.00 dollars late charges every 5 days.i like a&t services,i cannot pay 275.00 dollars,i will pay my regular bill on time. we all are trying to survive.
Returned a cellphone for a warranty replacement and it was returned with a crack on the screen and the back cover pried off. You can see the tool marks by the SIM card slot. AT&T refused to honor the warranty and denied removing the back cover. Tried multiple times to get this resolved and they wont budge. If you ever have a warranty issue I would try and find a place local that you can take it to because if something happens after you ship it you will be stuck with a $420 bill.
That rollover data plan, doesn't really rollover. Not all that you have left over at the end of the month. Then the customer service rep tells me what I'm looking at on the phone is not accurate. So I had her tell me what she saw as accurate at the moment and I figured it out from what I saw on my phone, while on the phone, and my phone is acurate. So she referred me to next months bills. So many problems with AT&T
As a contractor I need to schedule a late payment after confirming a date with a representative a day later my service was suspended. I was hung up on twice (no I was not cussing).had I knew they couldn't arrange a late payment I would have made other arrangements. I feel like when they want me to upgrade they are sooooo nice but if I need help the customer service SUCKS . ANYWAY after 7 year so I am changing to verizon.i got lied to and ....well that just doesn't sit right with me.
I was having problems receiving and making phone calls on my iPhone. I contacted AT&T to inquire what the problem was. I had the misfortune of getting on the other line the worst customer service person, ever ... his name is Juan Lawrence. His attitude was basically " ... so what if you have a problem" He was totally disinterested and disconnected from the entire conversation, and he practically dared me to switch providers. It was a horrible experience ! I had never in my entire life had a conversation with such a pathetic worthless customer service provider.AT&T, you just lost a loyal customer.
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