Contact Bank of the West Corporate

On Thursday the 2nd of January at around 1pm Pittsburg California branch on Railroad Avenue my father in law who has been a customer at bank of the west for over 20years was denied a withdrawal from his personal account after the teller helping him seen me come in there to let him know we were gonna be late to his oral surgery appointment she told him thats not your daughter he explained to her i was married to his son but because of the time he had to leave without his money that we needed to pay for his surgery so i paid for it and called the bank to speak to the maneger and let her know what had taken place but she was busy and i was told they didnt know when she would be available so after my father in law finished his oral surgery on the way home he wrote me a check to cover the money i paid the dentist and we stopped by the same branch to cash it he was not feeling well still swollen from dental work so i went in the branch alone as i have several times in the past with no problem. This time it was around 4pm and when i walked up to the teller and asked to cash the check without being charged the $9.50 fee for not having an accoint I explained to her that we had been there earlier my father-in-law wasn't able to take money out of his account for whatever reason and that he was in the car not feeling well so he just wrote me the check so that I can cash it ..at that time she tells me well I need to talk to him then follows me outside to the car speaks to him and asks him how he wants his bills he explain to her its money that belongs to me that's that's why the checks written to me so that she should ask me that question . she ignores him and starts walking back in the bank after waiting for more than 45 minutes to cash the check and being humiliated and walked outside to the car I was relieved when she finally handed me the money I asked her for an envelope put the money in the envelope before I left the window and headed home upon arriving at home the first thing my father-in-law does open the envelope to count the money the money is short $1,000 not 100 not 200 but $1,000 short we immediately returned to the bank by this time it was 5 exactly as I'm running up to the door the same teller is locking the front door and tells me that the bank is closed so I'm explaining to her through the window and she wouldn't open the door when she was then forced to open the door to let out a customer that was inside so I go in the bank and she starts yelling at me telling me she didn't short me anything that I was there when she counted the money so I told her please don't say anything else to me until you count your drawer and check your camera because I didn't take any of the money I'm sure you made a mistake she starts telling me again that I was there when she counted the money and again I explain to her not to say anything to me until she counts het drawer first she counts the door which takes like 30 minutes without saying a word to me and then I wait another 20 minutes for the manager to come count the drawer too. of course my father-in-law's in there dealing with his swollen mouth just wanting to go home we had already spent two hours in the bank throughout the day just to get money out of his own account and now without saying sorry without even offering an explanation or an apology to the way that I was treated and the things that she was saying to me when I first came in to let her know the money was short she hands me the the money without saying a word to me I am so appalled and disappointed in Humanity in general at the way that I was treated at this bank for no reason I don't know exactly why they chose to treat me the way that I was treated but it was humiliating it was degrading and it was very unfair and then after all that they short me $1,000 after walking me out the bank to go talk to my father-in-law and treating me like some kind of con artist you would think at the very least the money would be correct but it wasn't and then to be yelled at in front of other customers on my way back into the bank just looking for the money that I was shorted was completely unacceptable nobody should have to go through that for any reason I've never in my life been treated such a way by such a professional business I felt compelled to file this complaint or to let someone know because this woman should not be allowed to treat people this way and I believe I was shorted that money intentionally but that's irrelevant I hope that something somehow is done about this I hope whoever is reading this puts themselves in my shoes and realizes this could have been anybody your daughter your mother your sister no one deserves to be treated the way that I was treated for no reason whatsoever and my father-in-law should not have been denied his own money out of his own account simply because I walked into the bank that is just unacceptable thank you so much for taking the time to read my complaint I sincerely appreciate the opportunity to be able tell my story so that maybe just maybe someone else does not have to go through what I went through. Last but not least I'm very glad that banks have cameras if there's any doubt or question in regards anything I have said here in my complaint please do watch the video.

Hello,

I called and spoke to representative #8883 who refused to reverse charges that didn't go through because of the holidays.Come on four charges for $35 for one transaction. They are ridiculous! Filing a complaint with everyone I can until I am refunded.

When I was about to enter the Tigard Branch bank today, one of the employees who also has been very unfriendly and root to me on a ongoing basis, was standing at the inside door who could have opened it for me but instead walked over to his desk without saying hello or welcome or even a good bye when I left. My banking experience has not been pleasant when this employee is present and I dread going there.

Yesterday, June 4th at about 4:30 PM, my wife and I entered your branch on south Rainbow in Las Vegas, NV to open a new business account with over $400,000.00 in hand. We were told that there was no one there who could help us. The teller who told us that said it with a don"t let the door hit you in the ass on your way out attitude. So, instead of opening a new acct, we closed an existing checking acct and money market acct to the tune of about $100,000. I am very happy for you that your banks are doing so well that you don"t need new customers or try to accommodate your existing customers. For what it is worth, this isn"t the first problem we have had with this branch; a year or so ago, when we opened the checking account,we were also told they did not have time to service us, but since we really wanted to use your bank, we did go back another day. Not this time.

Because San Jose Main Branch is moving and has no safety deposit boxes available at their new location, I was sent a letter stating I was required to take the contents of my 2 existing safety deposit boxes and move them to another Bank of the West location. Today I went into the San Jose Main Branch where my safety deposit boxes are located arriving at 10:45 AM this morning and spoke to a representative named Beatriz. She was very helpful in getting both of my boxes closed. She also helped me by checking with the Civic Center Branch in San Jose and the Hamilton Avenue/ Meridian Branch in San Jose to see if they had any boxes available. Beatriz first confirmed with Hamilton Avenue Branch who said they had a 10 x 10 box available. She informed them I was coming. I emptied the contents of both boxes and was coming with two large heavy bags of documents.

I'm 70 1/2 years old, 105 lbs dragging bags of documents into the Hamilton Ave. Branch. When I got there, the representative who met me was not only making me feel like he was being imposed upon by my presence and my request, he was telling me that although Beatriz from the Main Branch had called to say I was coming, there was no one there available who could help me. The managers went to lunch. He said I could wait an hour or could enjoy myself by walking around the area with lots of things to do. REALLY!? I took my load of documents back to my car and called Beatriz again. She called the Civic Center Branch because she had information they might have a 10X10 box for me to rent. No one there responded to her inquiries. This was now 12:00 + PM. No one answering. Beatriz called me back saying the Civic Center had a 10X10 box for me and she had left a message for Patty to call me back. Patty called me back at 1:30 pm. I told her I had all my documents and was leaving to go out of town the next day. I wanted to come by to open a new safety deposit box. She said "oh, I'm leaving for lunch now....how about tomorrow at 9 a.m.".... REALLY!? I told her again I was leaving the next day and needed to deposit my documents today. She was silent. I had to say, "how about today in an hour after you come back from Lunch...2:30 PM. ?" She said "okay". I arrived at the Civic Center Branch at 2:30 PM. There was a long line at the counters, with only two tellers working, Patty was nowhere to be seen. I asked someone in the back desk area for her and she said I would just have to wait my turn. I said I had an appointment with Patty. One of the staff said Patty was on the phone. She finally came out and asked me to fill out a bank safety deposit request document, which I did. Patty said she had to input the information into the system to create a signature card. I waited for 45 minutes for her to input the information to create the signature card. I was finally issued a box number and allowed into the vault area carrying my heavy load of documents, my purse and jacket. Never did she offer a place for me to put down my purse, jacket and documents so I could have my hands free to carry out the large 10 x 10 safety deposit box.

Turns out that place was just outside the vault, still in the secured area, but in the area set aside for clients to go through the contents of their boxes. I have never been in that area before, nor was I was directed or informed of the area to put my belongings so I would not be burdened with them as I handled the big 10X10 box. Patty seemed to be very put out by my very presence there. I felt like I had ruined her afternoon plans, she did not have time for me and she did not care that she was making me feel uncomfortable, not to mention in pain from having to lug my belongings and the large 10X10 safety deposit box at the same time. It was a very long day for me at Bank of the West. I was not able to finish my transfer of documents until after 4:30 PM.

I was exhausted and my whole experience, except for the morning box closures with Beatriz, was extremely negative ... so bad that if I never had ever to wait this long, since establishing an account with Bank of the West in the late 1960s. This terrible customer treatment was so insulting I was almost tempted to withdraw all of our money (over $700,000) and deposit it in another bank that treats their customers with some decency and respect. Furthermore, when I originally opened my bank account many years ago, it came with a free safety deposit box which I have maintained at the Main Branch over these years. Now that Bank of the West Main Branch is closing, and relocating to another location with no safety deposit box vault, I am informed that my long-term contractual agreement with Bank of the West is no longer being honored and cannot be applied or prorated to any other safety deposit box agreement.

I was already very inconvenienced with the San Jose Main Branch by closing and requesting me and my husband to relocate both of our safety deposit boxes, losing the long standing "free safety deposit box" for life deal...etc. This horrible customer service experience just added insult to injury!!!!!!!! Beatriz at the San Jose Main Branch is the only person who took the time and gave me exceptional customer service. The representatives at Hamilton Avenue and Civic Center Branches were way below standard at best.

1. I opened a CD #049435654 on 10/10/2017 by Deanna O. However the paper I signed 2% interest rate, the paper I got 1.45% interest rate. I am asking your investigation, it is regarding the reputation of Bank of the West.
2. The mail code is paper & electronic. But I did not receive mature notice either paper or electronic. Please investigate.
3. The renewal notice date was two days after mature date, 8 days before grace period date. The notice did not show new rate .12%. It is not legally correct.
4. The available choice from the end of October till now, 14 mo CD with 2.36% rate I did not get. I got 12 mo CD with .12% rate. The original CD was 13 months. Why?
5. I am a long time customer with Bank of the West and the banks before Bank of the West over around 40 years. I have good relationship with the different branches of Bank of the West in Alhambra except the newly established office on Main and Garfield. I lost my confidence and trust by the dishonest ways to the cheat client. It should be STOPPED NOW.
6. I hope Bank of West can correct their mistakes. Anyway, most branches and employees of Bank of the West are great and helpful. I like to keep good relationship with you.

I have been trying for 3 hours to get information on my boat loan. They say I can only talk to one person and this person will not answer her phone nor return my calls. This bank is disgusting. I wish I had never used them. I wouldn’t have if I had read the reviews online.

I have an account in Winslow, Arizona. I am now living in Honolulu, due to my wife's cancer treatment at Queens Hosptal. I cannot change my mailing address to here,, I cannot do anything on line. EVerything I try to do is demanding that I appear in person. It's a hell of a long ways from Honolulu to Winslow Arizona to appear in Person. I'be been able to log into all my other accounts, Wells Fargo, Charles Schwab, TD Ameritrade, etc; with no problems. What do I do?

Failure of your lien release dept. to do their job efficiently. Why should Owen Michel be allowed to tell me that account is paid in full September 29 date of letter is October 12 and in the letter he informs me that I'll receive collateral within aprox. 10 business days. We call a lien release, collateral? People need releases so they can process titles and you as a supposed bank should appreciate that. The acct last 4 is xxxxx0759 Debbie J Schech. In your file she has authorized the release to be sent to me. William L Snyder 1327 Dillon Heights Ave Catonsville Md 21228 my 1st impression of your bank is not good. Thanks for resolving this in a prompt manner.

Opened an Line of credit under my name without my knowledge. Cannot or won't provide me a copy of the application form

My attorney submitted a Declaration of Lost Cashier's Check form vetted and correctly completed, this is the fourth form I have submitted to Bank of the West to reclaim my lost 5,000 cashier's check. The bank has been using a stall tactic each time. This time it was the quality of the form. I was not surprised to see the low rating for Bank of the West customer service given this institution on this site. I hope I am not forced to go to suit as I live on a Pacific Island and lost the instrument in transit over five months ago. I give them one star.

I contacted Bank of the West customer service on May 2nd and May 3rd leaving messages to make payment to catch up the back payments missed. I received no calls back. I spoke to the local branch bank and they said their systems had been down and someone would call as soon as possible. So I waited. I was behind a couple of months on payments and had gotten the money together to catch up. On May 4th my car was repossessed. I called on May 5th to inquire and was finally was sent to speak with Ms. Jennifer Shipe. After the initial name, address given, I asked if the bank had my car and if they did why didn’t they call me back when I called and left messages. She verified the car was in the possession of the repo company but stated they had no record of my calls or messages.

I explained to her I had and gave her the number I called, date and time, I did not recall the person’s name on the recording but it sounded like the same person I had called and spoke to before. Ms Shipe immediately began verbally attacking, chastising and badgering me because as she put it "I didn't do enough to take care of the problem" I reminded her that indeed I had called and I had the phone records where I had called, she insisted that I hadn't called nor did I leave a message. I asked her to pull the records and recordings and she said she would have her supervisor do just that and began spouting out phone numbers that had been used to check or verify that I had called and none of them were any numbers on file of mine and when I gave her the 3 numbers to check again she said nothing was going to show up because I did not call. I do not want the repossession to hit my credit report.

I feel Ms Shipe needs to be trained or retrained in customer support/service and manners. I told Ms Shipe I did not want this to hit my credit report and she said with an attitude "oh it's gonna hit it" and I asked since I had made attempts to pay before the repossession occurred and will be making up the back payments in full, could it be pulled back and she said emphatically NO. I take full responsibility for my actions and have taken care of the back payments as instructed to get my car back. To date, May 16th, I have not heard from anyone at bank of the west and would appreciate someone calling to straighten this thing out without having to go to court. My credit has been affected enough by the late pays and would be totally devastated if a repossession were to hit as well.

My records show I made attempts before the repossession occurred and I feel it’s only fair that Bank of the West honor as I am only trying to do things cordially without formal legal action. I am prepared to take legal action, should it go that far, and undoubtedly will win as my records are indisputable. That coupled with the disdainful and malicious attitude from Ms Shipe at not wanting to investigate or help with the matter but determine her own level of Justus, I feel gives me reason for sending you this letter. I am requesting someone from Bank of The West who has the authority to help resolve this issue, please call me at (580) 559-6176 at their earliest convenience.

0 stars. Bank of the West customer service department made me wait forever with my 6 month old daughter to open an account. I was the first person there. 8 other families went ahead of me and I still didn't get to open an account. Next time I am going somewhere else and you can tell the corporate office they can expect many more complaints in the future from angry members of your bank.