Contact Dairy Queen Corporate

Hello, I am writing this to you because I was so disappointed with my visit to Dairy Queen this is the first time it happened you see the one we used to go to is far from us now because we moved to another area in Las Vegas so we decided to go to the one on Sahara and we all wanted blizzards so I bought 5 of then she gave us 4 of them @nd she said the Oreo cookie was not working she never even asked if we wanted something else and she was kinda rude about it so We went home and everyone opened their blizzard and they were so milky we could mot even enjoy it we had to throw them out and I also threw $27.00 in the trash you know the one we used to to go to they would put the blizzard upside down and it stayed in place but I forgot about that but they did not even do that now I know why?

On 7/09/2020 ordered 2 6 piece strip baskets they told me to pull next to ice cream cone there was 4 cars pulled up behind n beside me n got there food before me I sat there 25 minutes n called n they said they had already brought them out I don’t know who they gave them to but it wasn’t me I had to show my receipt to prove what I ordered!!!

Biddle rd Medford oregon I spent $12 bbq chicken strips with fries Tx toast & sauce left out of meal I called & complained... guy finally says well next time I guess I could add some toast to your meal.... I said I guess I don’t need to eat there.... he said okay... lousy customer service

the person that took my money at the drive through window asked me if I wanted a receipt to which I replied “yes”. Not only did I not get a receipt I didn’t get napkins with my order.

Do I need to ask for napkins or does every customer automatically get napkins with their orders.

The food was good... the service defiantly needs to be improved upon.

This was at the Middletown mall location in Fairmont Wv

May 9th @7;00 pm.

After seeing their advertisement about their biscuits and tenders. we decided to try them.
The small baby balls of dough were not cooked thru and the 6 piece tenders looked like a childs meal.
Their drive thru was extremely slow and rude and $28.00 for 2 fast food tender meals is a joke.
Food Quality F
Service F
Product received F

Currently you have the special on the blizzards buy one get one 80 cents and your Angleton Texas location conveniently has the ice cream machine broken every time I go to get this special. Since it happens frequently, I called last night to make sure it was working and I was told that it was , then when I make the drive ( I don't live close) they proceed to tell me it is not working. I'm very disappointed with the service and I feel that this location doesn't want to honor the special. I won't be back

I live in Kerrville, Texas I have recently visited the DQ on Sydney Baker Street in Kerrville. I’m totally shocked on how business is run here! Nobody knows what they’re doing and. It seems like there’s not a manager on duty service was a complete joke. I order the #10 switch is the nachos. Chips were stale and beans seems to be very old and rancid!! I don’t think I would come back to eat.

My family went through the drive thru at 9.28pm & waited for 10 mins for 4 items when they're were at least 5+ workers there. After receiving my LG Royal NY Cheesecake Blizzard that I paid extra candy for I noticed that there weren't very many cheesecake pieces in it after taking several bites. I went inside to inquire as to why there weren't & an employee named Cody rudely belittled me & said that it was normal for there not to be as it was probably blended in. Well I told him, even stirred it around to show that Half of my blizzard was just vanilla icecream & didn't have any strawberry sauce or cheesecake bites in it. He never offered to fix it, remake it, or give me any other options to make me happy about my purchase & said that there wasn't anything he could do for me. I politely asked if maybe I could possibly have a few more little bites & he said No that he made it personally & told me it was right. I asked him how much stuff was supposed to be in a LG blizzard he said 4 "scoops". So I wonder how was half my blizzard still plain vanilla icecream then when there was supposed to be way more stuff in it if I paid for more scoops? Unacceptable. I've worked in customer service establishments & know for a fact that there was something that could have been done but he rudely cut me off & didn't want to even try to make me happy. I paid about $7 for an icecream & didn't even enjoy it. I will no longer be going back to that 5000 Kitsap Way Bremerton, WA location and will be speaking to the manager personally about how my experience was so poorly handled.

This was not my experience but the experience of a good friend. I don't know who the owner of the Trafalgar Indiana DQ is, but he sounds to be completely ignorant of any form of customer service and/or reasonable human interaction! This friend has a feeding tube in her nose and has had for quite awhile now, obviously not her choice if she could help it! She went in to that particular DQ and the manager was putting his fingers in his nose and pointing at her, rambling on about her being contagious. She said clearly he wanted her to go, which of course she did, being more embarrassed and made to feel ashamed than she ever has before. This is beyond comprehension to me, that anyone would do this, much less an owner of a business where you cater to people and expect them to want to do business with you. Since he's not the manager but the owner I'm not sure what can be done, but surely someone in your corporate office will please do something with this person! I have read complaint after complaint about this man, and it looks like its been months of complaining, but evidently to no use. This DQ will not have any customers left if this man continues to work there. I do think someone will be contacting one of our local news station to report it and see if they will investigate. This is beyond reprehensible.

I drove up to a DQ that is scheduled to close at 9:00 pm. It was 8 :15pm but the employee who had been cleaning up front refused to help us at the drive up window. We waited and went to the door. I know she saw us and then refused to take our order! That's the worsted service I've ever experienced! I will never return to this store! EVER! RATES A 1!

My wife and I were visiting Port Dover on November the 29th when we decided to stop into DQ for lunch and was totally astounded by the rude behavior of the manager/owner of this DQ. My wife filled up our pop at the self serve machine when she tasted the diet Pepsi it was off I took it up to the register where the girl was very helpful in refilling it from the back machine. A few minutes later another customer came into the store took regular Pepsi informed the gentleman at the register something was wrong he was informed take another pop. When the customer informed him all he drank was Pepsi he was totally ignored. My wife informed me I better try mine sure enough it was off I preceded to take mine up and asked that it be filled from the back I was informed by the owner/manager that his staff were not slaves. He knew that the self serve machine was not working properly as he was checking it when the other gentleman left. What ever happened to customer service. I have no problem filling my own pop but I do have a problem when the pop does not taste proper and I am the one paying for the meal. I said this is bullshit I was then informed if I was going to continue to talk to him this way I would have to leave the store. No problem we left and will never set foot in this DQ again and intend to inform other people to do the same. This manager/owner needs to take customer service skills from his employees as the girl was very helpful my wife is diabetic she would not have been able to drink another product from that machine. My wife now believes that the girl was reprimanded for filling hers. We drop into this DQ a few times threw the year but this was our last time and that pop machine has not been working for awhile. This was not the first time we had to ask the girl to refill it from the back machine. He had a sign up refills $1.99 guess that had to be taken down when he knows fully well that machine is not working properly. If he is the manager he should be fired that young girl has what it takes to run that store and if he's the owner shame on him. If all owners were like him DQ would not be where it is today.

You took away my favorite meal the crispy chicken wrap and fried in the dq parking lot because I couldn’t get one

I went to theDairy Queen in Flatonia Texas and the food was great except we couldn’t eat at Dairy Queen inside the store was so hot I want to complain because me and my family had to eat in our vehicles so we will never come y’all place of business again cause that’s the second time in less than 6 months. And I tell everyone not To go there and when I commented on it the black lady at the register told me the manager knows about it

I placed an order with the dairy queen in Crosby texas I had 2 steak finger baskets and a chicken strip basket because they didnt have chicken and dumplings my fries were cold and soggy my husbands tots were cold and soggy chicken was so hard couldn't eat it the service was bad this was the worse dairy queen experience ever and feel I should be refunded for this order

for more information caontact me at
832-908-6764 ask for cathy

On Saturday 3-09-19 at about 8:30 pm my husband and i went to Dairy Queen. Red River Victoria Tx . our ice cream was wrong . Called back to speak with a manager .When manager got on phone she did not state her name . While she was supposed to be making things right i was called " worthless " loud and clear . With managers like that WE WILL NOT BE RETURNING. . And we love the ice cream .

The employee running the drive through on 2/22/19 at night had a shitty attitude, she literally made us wait 20 minutes just to take our orders through a drive through and our food was thrown around in the bag and smoothie was literally water. Literally y’all hire high schoolers that disrespect your customers are herendius. I will be calling corporate.

The table was dirty I asked the manager for a tray for my food & she was reluctant to give food on a tray she is mean and rude each time I visit this Dairy Queen she never smiles nor says Thank you

For as long as I can remember I have been enjoying the fruits of Dairy Queen. One could always count on receiving the best ice cream creations from a varied menu that was sure to please. However, not all visits were great but on the other hand they weren’t all that bad either until today. I’m in my seventies and have tasted many an ice cream delight, my favorite being a “Tropical Blizzard”, but I was extremely disappointed not only with the service but with the quality of the product. My wife and I ordered two small blizzards, hers a strawberry mine as mentioned above, but the attendant said no Tropical Blizzard. I was told they didn’t have any coconut. Then I was told I would be given a blizzard with pineapple and bananas instead. I finally agreed which seemed like a good idea at the time but I came to regret my choice after I drove off. My wife’s choice was barely mixed. The top was one big lump of strawberries, the middle was barely pink and the bottom of the cup was white ice cream. My selection consisted of huge lumps of bananas and bitter pineapple chunks. As for the consistency of both our ice creams it was watered down with the consistency of runny ice milk. We could not eat either of our blizzards and finally trashed them when we returned home. This being Friday afternoon rush hour we were unable to return to the Dairy Queen to complain personally. Instead I am referring this matter to you for future reference in the hope that future patrons will be treated to the higher quality product that Dairy Queen is noted for. It goes without saying that my wife and I will not be visiting this store again but will seek out one that will provide better quality for the price paid.
Sincerely,
Bobby Shuman
706-831-2956
bjjmshu@yahoo.com

I just left the Dairy Queen in Laredo TX on San Bernardo Ave.
I am beyond disappointed, I cannot believe the price of a banana split.
I don't mind paying the money if the product looks like the advertisement. I even asked
the cashier if there were three ice cream servings. She said yes. The banana split is the size of a sundae.
I even ordered blizzards for my parents and of course no napkins. I did not get napkins or a spoon for the
banana split. I guess I need to take my business to Sonic or Stars where the product looks like the ad.
And at those business you get what you pay for.

I just left the Dairy Queen in Laredo TX on San Bernardo Ave.
I am beyond disappointed, I cannot believe the price of a banana split.
I don't mind paying the money if the product looks like the advertisement. I even asked
the cashier if there were three ice cream servings. She said yes. The banana split is the size of a sundae.
I even ordered blizzards for my parents and of course no napkins. I did not get napkins or a spoon for the
banana split. I guess I need to take my business to Sonic or Stars where the product looks like the ad.
And at those business you get what you pay for.

Been a DQ customer for 40 plus years in our small town but after my experience this month no more! Ordered a DQ cake for a family birthday, worst tasting cake ever and who ever decorated needs to take some classes my five year old grandchild could have done better. Orders are never right and most of the time they are cold. Customer service is horrible. Bathrooms always dirty. For 40 years and even as far back as last week I have purchased pints of hot fudge from DQ. Tonight I went through drive through and the foreigner owner refused to sell me hot fudge by the pint, she said that they were no longer selling hot fudge by the pint. This DQ has went down hill since Sherry Wallace sold it to some foreigners from out of state. DQ headquarters should really do inspections on the DQ's because like the one in Burlington is horrible customer service as orders are always wrong and takes forever to get your order, you can hardly understand the foreign owners, place is dirty most of the time. To me a customer of 40 years it is ridiculous that any DQ would refuse to sell a customer a pint of hot fudge. So for me I won't go to DQ in Burlington, Kansas, any more, I will drive 30 minutes purchase my hot fudge from another DQ that is clean and bring it home in a cooler bag. To the foreigners that run the DQ all I can say with your attitudes, your inability to keep the place clean, lack of customer service and food orders being cold and wrong, you probably won't be in busy too much longer unless you change your ways and how you treat customers. I would like DQ corporate headquarters to tell me just why a DQ can not sell a pint of hot fudge to a customer. The DQ in Burlington, Kansas gets no stars from me.

M'We waited at the speaker to order our food for 20 minutes, then we moved on to the window where we waited 10 minutes for someone to come to the window. Now we are waiting for our food and 15 more minutes has pasted. The car in front of us drove away without being waited on. This is rediculous. We are at the Carthage Texas DQ. She brings us our drinks with no straws. We got our food 45 minutes later.

My husband and kids and I went into DQ tonight we arrived at 10pm we were told we had to leave at 10:30 cause the drive thru was closing.... My husband then asked if we order ice cream before 10:30 can we still get the kids ice cream? She said yes... So at 10:22 my husband went up to get the kids there ice cream and the cashier informed him that the registers were closed... Ok that is not someone I would want working for me... All this before 10:30 .... I then went up to confront her and she said no I said you had to leave at 10:30...my husband spent 30.00 dollars and would have prob spent 15.00 more... It was Sat night and we barley stepped out the door and the lights were off... I know they did not clean the bathrooms because there were not any paper towels in either the mens or woman's bathroom... No sooner did my husband walk out the door the lights were off.. So they left the morning crew to do there job... They started closing down before 10:30.... I feel that is not rite not very customer friendly... They could have made more sales... But we will not be going back... So I had to explain to my two children why they didn't want to sell them ice cream like they said they would... Here is the location we went too...
300 S State Rd 135
Greenwood, IN 46143
THANK YOU
Catherine Cardini

On 1/20/18 @ 4:00pm @the dq in jasper Alabama I received the worst service thus to date. When u are the only customer inside a facility you naturally believe your service will be exceptional it was exceptional alright exceptionally disappointing the counter help appeared dirty and unkept long beard uncovered and after ordering repeatedly had to repeat myself because his ability to focus on the customer was interrupted by his playing with other employees. Forgot my order twice after taking my order he disappeared after 15 minutes. I was asked by the cook what I was waiting on and had to reorder again after finally receiving food from cook was extremely disappointed thus why I was the only customer this entire time. Son insisted on ice cream whereby episode happens again by another employee once again after15minutes cook asked again what I was waiting for whereby I repeated ice cream order once again. I felt robbed. Save your hard earned money for a place that deserves the business. I am a 54year old man who has never complained but I felt taken advantage of as well as robbed. Wouldn’t be surprised if dq goes out of business in jasper Alabama

Cassie lied about being the store manager because she wouldn't give me any information. Then a gentlemen comes out and tells me her name is "Karla" even though her name tag said Cassie. She had a problem when I told her to remake a blizzard than has been sitting there for 20 minutes. She decided to get a attitude with me so I asked for my money back. She then decides to only give me my money back for 1 shake instead of my receipt. She's already been rude and mouthy so I say "No" I want all my money to go to another dairy Queen. She decided to get even more mad and throw my money at me but on the counter. If you guys record inside of the store. Look at the video and the time and understand my complaint. I know it is that lady who's name tag said "Cassie" not Karla like they told me who is a terrible employee. Please take some action for her rudeness. Other than that I will not let 1 rude lady ruin my favorite dessert place

Well my local Dairy Queen store is very dirty, bugs flying around & all over wall by cash register. People working there never wash hands after handling money from each customer & using profanity. Every time I go there they are out of something like, whip crème or out of chocolate ice cream as the case was today. Restroom very dirty & out of towels.

I grew up on dairy queen but now I go else where. This stores manager is not doing their job & I feel like the regional manager is not doing theirs also. The workers all look dirty. Thanks for reading this & sure hope you take care of these problems! I didn't take any pictures but you don't have to it's very noticeable. This store is located on 7th street in parkersburg wv 2610.

My wife and I stopped at the Dairy Queen at 4399 Penn Ave, Sinking Spring. PA 2 weeks ago. At that time we got lousy service. The employees treated us like we were interrupting their social life. The when my wife got her ice cream in a dish, one of the employees scraped the top off the ice cream because the person that was being trained served too much. I will enclose a picture. Also, the restaurant was not clean at all. The service at this location has gotten very bad in the last 4 or 5 visits. My wife and I will no longer be visiting this location and may not visit Dairy Queen again. Just wanted to let someone know how disappointed we were with our last visits.

Dairy Queen Grill & Chill Restaurant 1411 W Kearney St Springfield, MO 65803-1351. Placed my order for the triple chocolate brownie and two small blizzards. Waited in the drive thru for 40 minutes behind 4 other cars, just to be told that they were out of brownies. Why did they just not tell me that they were out when I ordered so I could have placed a different order. I was so mad that I left without any of my order. This isn't the first time I have encountered poor customer service from this Dairy Queen at this location.

The Dairy Queen manager on duty, Ceasar was very rude and obnoxious to me concerning a coupon, I understand about not honoring a coupon but not his complete rudeness. He has no business in the position of people because he has no people personality or skills! He talked down to me like he was so much more than me and made me feel inferior to him and I was highly offended. Even his co-worker at the check-out recognized and stated that he was rude! His own co-worker...evidently he had to be in order for his own team member to recognize the rudeness! Event happened at 8:43 p.m. on Thanksgiving Eve. I always eat at this restaurant with and without coupons. I've Never had a problem like this before until I met Ceasar on this day. I will more than likely not come back to this place of business nor recommend this location to anyone else! If there was a lower rating, I definitely would assign it for this visit.