Family Dollar Complaints Continued... (Page 5)

Your store is a mess and your employees are rude and of no help at all. Family Dollar Magnolia Avenue Port Neches Texas 77651. Manager was horrible her name is Rochelle!

Family Dollar in Coushatta, La 71019, I said the last time I was in there 5 months ago I would never go back, because the cashier was saying the F word every other breath. Today I went there because traffic had Dollar General blocked, again a different Cashier was mad because her hours had been cut, & she repeatedly said the F word & just about any other cuss word there is. I do not know who the Manager is, I work in this town & I am here everyday. Good luck on resolving this matter, it is embarrassing and uncomfortable. If my Grand Children would have been with me the Police Department would have been called because I would not have been able to stomach the language.

ON 10-15-2018 while shopping at the family dollar store on Troy St. in Dayton Oh.. I overheard one of your employees using some very profane
language.I believe employees name to be Coleen Stringer.I made a comment that such language was not proper in this setting as there were
children in the store as well as others that might find such talk inappropriate .at this time the young( lady ?) said to me fxxx you
Got to say, not one of my better visits to Family Dollar|

I went into the family dollar in dequicny louisiana about a month ago and I spent 53.00 and when I got up to the register I couldnt find my money so I had my purse open in front of the cashier looking for the money well after a few minutes I found it I had dropped it onthe floor so I paid for my things and and my wife came from outside to help me carry my things out so we walked out and I got in my truck and left so a couple of days later me and my wife and mother in law went back to the family dollar. To pickup some things and I stand in the truck with my daughter and my wife said when she came to the truck that the manger said that I was banned from the store because when I had went in a few days before that I had stole well when my wife was in the store she ask him that I didn't steal anything and what kind of proof did he have and he said he had someone that had seen me and that he never lies well all I have to say is if he don't have a camera proof instead of a person I am getting me a lawyer and I will have a law suit because noone will banned me from a store and tell me that I stole when I know I didn't. I have no reason to steal so u will get him on embrassing me and banning me from the store for no reason and then every time my wife and mother in law goes in there he followed them around so no this will stop or I will call a lawyer today please call me at 377 930 3712 or email me at nataliestanley229@gmail.com

I OWN A HOME NEXT DOOR TO YOUR FAMILY DOLLAR STORE LOCATED AT 5000 UNION BLVD. IN ST. LOUIS, MO.63115. IHAVE BEEN IN TOUCH WITH THE STORE MANAGER AND TOLD HER THAT HER EMPLOYEES KEEP DUMPING YOUR BOXES AND TRASH IN THE RESIDENT TRASH BIN AND PUTTING IT ALL BESIDE THE BINS. YOU HAVE BUSINESS BINS AND THEY NEED TO USE THEM. THIS IS CAUSING TRASH TO PILE UP BEHIND MY HOUSE, AND NO ONE IS TAKING RESPONSIBLITY. I HAVE BEEN TAKING PITURES OF THIS. I TALKED TO YOUR ASSITAN MANAGER OF THIS STORE, SHE WOULDN'T GIVE ME HER NAME OR THE PHONE TO THE CORPORATE OFFICE. SHE WAS VERY RUDE AND DISRESPECTFULLY. SHE SAID THEY HAD A RIGHT TO SE RESIDENT BINS AND THEY DONT HAVE NO CONTROL OVER PEOPLE TAKING TRASH OUT OF THOSE BINS. I TRIED TO TELL HER TO REQUEST A FENCE AROURND YOUR BINS SO PEOPLE CAN NOT IT THE TRASH OUT IF THEY PUT IT YOUR BINS. SHE BRUSHED ME OFF AND WALKED AWAY. THIS YOUNG LADY WAS BLACK , SLINDER, WITH BLUE HAIR. WHAT KIND OF DRESS CODE DO YOU HAVE. ITS BAD ENOUGH YOU HIRE GHETTO PEOPLE AND ON TOP OF THIS WITH NO RESPECT. I SHOP AT YOUR STORES OFTEN BUT TO BE DIS RESPECTED I WILL GO SOMEWHERE ELES. PLEASE EMAIL ME BACK WITH YOUR RESPONSE . MY NEXT STEP IS TO CONTACT THE CITY FOR VIOLATION, BBB, ATTORNEY GENERAL AND OUR CONTACT 2 OFFICE. IF I DON'T HEAR FROM YOU.

60 Sorsenson family dollar, customer service very poor Tamarrin cashier. We stood at the register for 3minutes before she came. She did not speak. No hello, or how may I help you. I asked for Newport, she proceeded to ring them up. Told me the total. I can the my money, As she was giving me my change she dropped all the coins. I told her, this probably would have not happen had she spoke in the beginning. Her reply was WHAT!!!. No thank you or have a nice day, she just rolled her eyes. She don't need to working with people. or assisting, she acts as if I was bothering her. Please address. Omaha Ne 68152

On 9/6/18 II bought a 6.00 of extra laundry detergent only because of the 1.00 digital coupon,. Normally I buy name brand as I, use the digital coupons once a week at family dollar. On 9/7/18 I, went to return this because I, accidently bought the wrong size and the coupon didn't work. I, had the unfortunate and very unpleasant experience of speaking with the shift manager named Amy, who told me she would not return this because she thought I, had used it. I explained I did not use it and in fact I never opened it. I, was very embraced as she spoke to me in this manner in front of other customers and staff. Again , I was a loyal customer but because as I had my receipt , wanted to return or exchange in compliance with the return policy and treated as a thief in some way , myself nor my family or friends will shop at family dollar. In fact because of this humiliating experience, I will post on face book and send a tweet to anyone that expects customer service to AVOID family dollar.
the location of this store is 508 west adams ave. temple tx 76501
misty frazho
254-6+24-0633

have shopped your store many times and recently been frustrated with the new manager. while I was paying for my merchandise there was a new employee checking me out and after her rang up my order I said I needed a pack of smokes which at that time he closed the drawer and started to get them, the manager jumped him in front of a line of customer
which I thought was very unprofessional, I told her it was my fault and not to jump on him and she just stated that wasn't policy with checking people out. she should of waited till she had him along/ yesterday I went in and ask for someone to help me with getting 2 lamp shades off the top shelf and she was putting things away and said what do you want, kind of hateful , I told her not to get short with me and she went over stood on the bottom shelf took another priducts and pulled it towards her to where she could reach it. when I got home my lamp shade was bent in two places from her doing that, didn't realize it till I got home. I just think she is very unprofessional

To the Corporate Office: I have notice the increase in the opening of New Stores in Georgia for the past few years and am very happy to see the progress, updated, and new community locations that each store is placed in, but i am not happy with how the stores are operated. As a person that have visited and shopped at over 10 stores here, i find that there is one thing missing, and that is Customer Service, from Management to the employee's. Why open New Stores and not have good customer service? I have been in Customer Service for over 40 years before i had retired and i have never seen so much dislike of customer service in my life, from people that do not know there store, to one person trying to run the store by there self, to new stores that are open and a month later shelves are not stocked, to a lot of young people that are there just for pay check but don't care about appearance's and having the knowledge of there stores stock and not willing to find out, people pretending to be in management so that you don't contact a real store manager. The Training in your stores for your employee's is very poor, the people that are training these people need training there self, you as a large company should be a shame to build all of these stores and not have the proper people in place to serve the public. You and I know that know matter how big or small a company is that your CUSTOMER SERVICE can make or break your business. So i hope that in the future as your company grow that between all of your District, regional, managers etc, will do a better job of training.

The stores never open on time. Have to wait for employees to show up for work. This is both Allentown Rd stores in Maryland. It's frustrating trying to get my morning going when I am delayed like this. Please do something.

Sunday, August 19, 2018, I was in the Family Dollar Store in Clarkton, NC. The clerk that was checking me out could not answer my questions, because she could not get her cell phone out of her ear. From the time I walked in to the time I walked out, she was on the phone, about 45 mins. + or -. She only spoke to the black customers and the only two white customers were invisible to her. Not a hello or goodbye, just a look of contempt. Now the Dollar General is just down the street and they at the very least speak to you. I will go there going forward. I only spent approx. $60 but I work hard for that money and I don’t appreciate being treated like I don’ Exist!

I am an old man that is handicapped. I have had 2 hip replacements that left me with a paralyzed left foot and severe Neuropathy in both legs and feet. Needless to say I can barely walk. I am not able to wear shoes or socks because the pain is too great. I recently had a DRG stimulator implanted in my back and spine to help my condition but it hasn't helped me enough to be able to wear shoes. I must be barefoot to walk every day of the year including winter time. It was not my choice to live barefoot but I have to to be able to walk at all. I frequent Family Dollar store #1249 at least two or three times a week and buy the bulk of my groceries there. The store is always spotless and neat and the staff is exemplary. They are friendly and understanding and they have never said a word to me for shopping there barefoot. I pulled in this evening on 08/17/18 to purchase some grocery items. I pulled into the handicap spot by the door because I cannot walk far without my cane. As I got out if my car I noticed a Family Dollar employee sitting out by the front door and she smoking and talking to some guy on a bicycle. As I approached the front door she said "Hey do you have shoes?" And I replied "No I cannot wear shoes." She said "Well if you don't have shoes you can't go inside here and shop." I said " I beg your pardon, I shop here 3 times a week and have done so for years and I have never had a pair of shoes on inside this store ever". She said "Really?" I said "Yes the manager has talked to me many times and understands my situation". "She said "Well you can't go in without shoes". So I told her I would drive acrossed town to that Family Dollar store and spend my money there. So I got in my car and drive there and spent $37. So that's $37 my favorite store got cheated out of tonight because the employee accosted me even before I got to the door. I take issue with this because I have to shop somewhere to live. I didn't choose a barefoot lifestyle, it was forced on me. I like to just go and shop and not be singled out and embarrassed because I am handicapped, it just isn't right. My wife and I spend alot of money at Family Dollar, she dowloads coupons constantly from the internet to use at Family dollar and we both love shopping there. I don't want to lose the priviledge of shopping there. Can something be done about this so that I can still shop at my favorite store and not be discirminated against because I have a handicap? I wish I had gotten the employees name. She told me as I walked by to my car that they were under new management and I replied I know I'm in there all the time. Can you please help me? Lonnie Moore

I visited store#00871@18:29:10 on 8/9/18 and the asm raised her voice because I asked y I could not have the one with the 50 cent off coupon had not left the store at this time.all I ask can I have refund and she told me no that was against store policies. I laid my recipe on the counter with my change that was given to me. She told me she could not refund once the purchase had been made.I don't think that was fair. I choose to come to Family Dollar to save but she would not give me that option and I didn't feel she should have raised her voice at me.Really really bad service.

I entered store #08808 this morning of 08|07|2018 . As I approached the product my fiancé and I were seeking , I noticed a man sitting directly under the product we were seeking. I now know this was an employee(ANOTHY). As I turned and called my fiancé over ,this employee (ANTHONY) spread his legs open and this is when I noticed his zipper to his pants was open and he had this sinister grin on his face as my fiancé approached. It was then I asked him (ANTHONY) to move, and he just sat there , I then asked him (ANTHONY) again to move , but I was forced to be a bit more assertive. I then told him (ANTHONY) that his zipper was open, that's when another employee who I now know as the manager (YVONNE) yelled at me saying he (ANTHONY) was on his break and didn't have to move. I am African American , and there is NO DOUBT that if I were of another nationality I feel I would have been treated with more respect. In my 59 years of life I have NEVER EVER shopped at ANY establishment where the EMPLOYEES take breaks in the SAME LANES THE CUSOMER SHOPS FOR PRODUCTS, never the less THE MANAGER (YVONNE) telling the CUSTOMER its okay because he is on his break. I am glad I didn't have my granddaughters with me, they certainly would have been upset to see a grown man (ANTHONY) who is an employee sitting there in front of something they want WITH HIS PANTS UNZIPPED. THEN THE MANAGER( YVONNE) TELLING THE LITTLE GIRLS ' HE IS ON BREAK. we don't know if this employee is exhibiting signs of a type of SEXUALL PREDITOR , after all, the thing that sticks in my mind most is him (ANTHONY) widening his legs ,knowingly having his zipper to his pants OPEN ,AND grinning like a demented pervert as my fiancé approached. I think I should have made a police report, before he (ANTHONY) fully exposes himself to some other customer. And if the manager (YVONNE) thinks its okay to come into work with your pants unzipped and take your break in the lanes the customer is shopping, good luck with that. I have a range of emotions I am feeling right now, not to mention my fiancé had to view something so disgusting, like an employee (ANTHONY) sitting in front of what she wants to buy , on his break with his ZIPPER DOWN. Good luck getting THAT image out of your head.

I have a complaint about Family Dollar Store #07096 on Esters Rd. Irving, TX. First I would like to say I enjoy the pricing and often shop there, problem is that the lines to check out are far too long. Today, I almost walked out because the line was 8-9 deep waiting to check out. A tall blond woman named Jeannie was the cashier and while I was waiting saw two people with items that sat them down and walked out. 2 out of the last 5 times I was there had to ask for another cashier to come check people out or I would leave.
To me, a Territory Account Executive for Telecommunications Company believes in the aspect of customer service, there are way too many choices for consumers to have them wait 5-10 minutes in line. If this was a one or two time occurrence. I would not waste my valuable time to send a letter to corporate. I asked both the manager and the tall blond woman to give me the corporate headquarter's number and they showed my a plaque with the Local Regional Mgr. number. I want my complaint to go to the top and have something done. I will make a copy of this letter and send it in the mail so even a customer service rep will be in trouble if this is not escalated. For evidence of how often I shop there I will give the last four digits of my debit card for research, which are 4756 from a Visa Debit from BBVA Compass.
I will take my business some where else if this is not corrected within a week or so.

I am really surprised that no one has complained to have had this situation corrected sooner as it is a busy store. I can't count the times I have seen shoppers arrive at the checkout line and realize they don't feel like waiting and walk out. How much money does that represent per customer to your business?

Please Do Something Soon or you will not enjoy posts I will leave in various sites.

Steve Kownslar

almost every night they close FAMILY Dollar store earlie I'm so tired of it lived here my whole life and all 2018 they close between 9pm and 9:30pm and have argued with me for wanting to shop at 9:30 the lady told me I had 24hrs to shop all day why am I coming in so late .The way they treat people is so unperfessional this store has been closed for 45 mins now.auburn r.d.pontiac Michigan and not the one they just built the store across MLK across from Karen circle get it together .was my favorite place to shop I'm done with this store really I'm sorry its bad business can't never depend on them I need formula and can't get it have to drive to another store when they are 2mins from home ..

On July 21st i was doing my usual shopping at family dollar, i visited family dollar on C25 in Belleview Fl. As soon as i walked in your store i noticed the ladies section right to the left and seen all on top of area buy one get one 50 % i made it down first idle with one thing in hand looking for my second item while going down the second aisle a big cart full of miscellanious clothes was in the way of the section i wanted to look at so i lightly pushed the cart but didnt get quite enough out the way so i lightly pushed a little more, well i guess the cart was heavy on one side and fell right over !!! why the cart was in that aisle and not in the back with all the other equiptment blows my mind. This was an accident waiting to happen. The cart hit my leg so bad it had minor cut but the very next day a bruise the size of an average orange. Now me the customer suffering from pain that could have been prevented sees an employee rushing over looking very angry raising his voice says "WHY DID YOU DO THAT" now that is heartless and an absolute dissapointment to FAMILY DOLLAR, he didnt even ask if i was ok he was worried about picking it up. I was so disgusted i wanted to leave family dollar then but i have been shopping at family dollar for years. I talked with a claimes adjuster who was very hard to get in touch with , i left numerous messages with Mrs Quana Jones expressing my needs to talk with her, She made it seem like nothing was wrong with the cart falling on me and asked me about 5 different times "What would you like us to do?" very uncaring for your customer along with Bill. Im beyond dissapointed with Family Dollar now i should never leave a store hurt and your employees make it seem like no big deal. My name is Diana Bordsen and want to speak with someone who can help me ! Thank you and look forward to hearing from you SOON. Diana Bordsen

I used to work at Family Dollar,I heard everyone gt a settlement because of Scott Brown,I didn't receive one can you tell me why?

I went in to the family dollar store to do some shopping but I really needed to use the restroom before I started shopping well I looked around for someone to point me in the right direction to the restroom finally the store manager came out from the last isle and I asked her where was the restroom and she said they did not have one that it just got fixed from a customer breaking it and now it won't flush
So I wonder if they have to go all day without using the restroom also because it seems they just don't want to be unconvinced by their customers.
If that's the case I will just take my business to the general dollar about 2 blocks away from family dollar and over there you do not need permission to use their restrooms

Sierra was very rude extremely rude cussed me out saying bitch tuck you i cannot get a bag

3 months later and still no coffee filters. Between 3 mangers and 3 stores later I was explained that they cannot carry every item. The shelf is still missing the item that has a price tag in front of it. One manager explained that the truck was coming today, I asked if there were going to be coffee filters on it and he said he didn't know. LMAO. Get to your stores and look at what is going on with them. as for me, I will go to Walmart till you can correct your problems with your staff.

Our local family dollar is nasty. They use to be a nice store. Well not anymore. I was there Monday. I kept walking around just looking in shock. Grabbed a couple of things got to the register and asked them what happened to the store it was so filthy. The floors were so nasty. They both looked at me in shock. Like they couldn't believe I asked that with other customers there. I said I wouldn't be back until they clean it up. The store is in Pulaski, Ny 13142

Carlos is a manager that works in store 292 he has no respect for employees that are older he is always yelling at them in front of the customers all you have to do is look at July 3 at 530 pm on you cameras and you will see it . the store manger was their and said nothing. may be you need to visit that sore more it stays dirty and the employee is not doing the customer correct.

I live in the Brentwood, NY (long island) area, Store 4771, 753 Suffolk Ave, Brentwood, NY 11717 - 63-434-2882

This store is terrible, I hate to go shopping in this store for anything. The employees, even the store manager Martha and assist store Mgr Yasmine, are so rude. The store is externally under staff, they barely speak english, and only want to help their own people. This is a mixed neighborhood. All people should be accommodated. I was hung up on twice, once by store Mgr and then by assisting Mgr. She was screaming at me!!! Over the phone. I am really starting to hate this store/company, they do not give their employee training on customer service skills, but yet they want your money When they go out of business, (which they will, like all the rest of the stores), then they will think of the customers that got overlooked for for proper services.

Went to msin street wynsntskill,ny store, bought some daddy ray's fig bars, bought them home for the kids and a cope neighbor kids, they all complained didn't taste right, looked back at package to find exertion date was 12/14/17 7 months outdated, now I had just bought these 10 minutes earlier of course called store 12 times and associates to busy to answer. What kinda of quality control is that and also to sell food outdated that far.managers and workers need to be trained to identified outdated products and pull from shelves, it could mean someone getting sick or dying worse case.maybe need some undercover boss to go thru. Been a patron many years but really disapointed in this.I would like to hear back.

Sincerely dean christiansen
2 albert st
Troy,ny 12180
518 527 5882

First of the air conditioning has been out for a while. It's like walking into a store with the oven on and a smothering feeling which makes individuals feel bad. Last but not least as soon as you open the door to enter the store it smells like rotten dead rat. Is anybody responsible for taking care of this problem. Myself and family spend anywhere from 200.00 to 250.00 dollars in this particular store monthly. We refuse to continue enduring this. What if something happened to a customer from being overheated. The terrible odor is unhealthy and only God knows what kind of germs are in that store. Please please take care of this problem it is also very embarrassing.

I'm am a loyal customer at family Dollar store on 19 North arlington st. I spend probably 150-200 dollars every week we'll because of a altercation between myself and another customer that had nothing to do with me shopping at that store the so-called assistant manager I'm not sure what her name is was very rude to me and came up to me and told me that I was not allowed into the store because I so called talk to her best friend wrong so she Banned Me from the dollar store I don't understand how that's even possible she says she's assistant manager but she's very unprofessional she was calling me names on the way out the door telling me that I wasn't allowed in there and barisan me in front of customers I just think that it's really wrong not to mention it's a very very what's the word I'm looking for unprofessional it's like really get old Family Dollar Store there's no front doors and it's a bunch of little young kids that work in there who smoke weed right outside of the door sell weed out of there I know for a fact I just don't understand how this woman could tell me I'm not allowed in the store and like I said I spend a lot of money at this dollar store so if you could please contact me back my number is 3309061618 I would really like to speak with somebody regarding the situation so once again my number is 906-1618 330 area code thank you very much and have a blessed day I'll be looking forward to hearing from you thank you

Today I visited store number 07330. Let me just say that my visit was less than satisfying. I walked into the store with my 8 year old granddaughter and there was already an altercation taking place with a customer and cashier. He was clearly annoyed at the customer and the tone in which he spoke portrayed that. I am not sure what took place in the beginning so I cannot comment on that. Fast forward to my time to purchase my items. I went to the register the same gentleman that I heard speaking harshly to the lady as I walked in to the store was the cashier that helped me. He was very nice and helpful to me. However I realized the amount he told me my order was slightly higher than I expected. I did not question him because he had a long line behind me. Instead I decided to speak with the store manager. Her name tag read Brea. I explained to Brea that my purchase rang up $18.50 which I thought was a bit much for the items I was purchasing. I informed her that I noticed on the receipt the gain liquid detergent that I purchased rang at $9.95. I then told her that the tag on the shelf showed the price at $7.95 and she asked me to show her. I walked with her back to the area where the detergent was and showed her the tags on the shelf. She observed it and realized that there may have been a mistake however she asked me to follow her back up to the front where the registers are. When she went to do the return to give me the difference on the price she realized that the item is the incorrect size gain which promoted the price to ring at $9.95. I reminded her that she saw exactly what I saw. She asked me to hold on for a second and she then asked another coworker to walk her to the back. When she returned she went on about doing the return of the difference to the amount that I paid. She asked me to sign a document and then stated She will have to keep the original receipt. I asked her why because I need that receipt due to the fact that I had other items purchased on that same receipt. She stated I need it for my manager. I then asked her can I get a copy and she stated no because she needed the receipt to show her manager. She then stated I voided the transaction for YOU. Excuse me! How was this transaction void for me when the error lies with the store? I'm confused and rather taken back by her actions and verbiage .She then abruptly stated, never mind we're going to just do this so we can keep the day moving. She then took the said receipt and placed it in my purse: how disrespectful can one be. Some may not see this to be an issue however being that I am a manager and have been for 15 years I see the issue with this. There may have been an underlying issue that I am not aware. She could have been upset with the coworker that made the error in the first place and now realizes that more work that could've been avoided has to be done. However that is not the way you act towards or treat customers. She crossed the line in a couple areas. This should not be tolerated. I am not asking for anything more than just for you to train your associates one how they should deal with the public. I understand that this store location is not the best and the community can cause issues. However this is the second time that I have been in this store and witnessed inappropriate behavior . I cannot say that I will not go to this store in the future. However I will will make a conscious effort to shop elsewhere in the future. Thank you and have a great day.

The cashier took a personal call concerning a problem about a 'leak in her sink' ,while all the time she had customer's in line waiting to be served!! THIS LADY HAS A VERY NASTY ATTITUDE AND IS VERY RUDE!! SHE WAS LEANING ALL OVER THE COUNTER AND JUST IGNORING HER CUSTOMER'S!! When I complained,,,she continued to talk on the phone and told me in a very unprofessional voice,,,'GO OVER THERE I'M CLOSED!!!! WE SHOP FOR JUST ABOUT EVERYTHING AT FAMILY DOLLAR AND SHE NEED'S TO GO!!! WE LOVE FAMILY DOLLAR,,,,BUT NOT HER SERVICE!! THANK-YOU!!

Loved the store. 1 employee was and is not nice at least to me. I did get up set when over a month ago I was trying to buy something to stop getting sick on the counter. She was rude and I said I will pay full price, I just need to try and leave without making a YUCK thing. She was more that rude...I said I will pay full price...I went to the ER soon after that. She is still not nice...she sings "God Word" every time I try and shop there. I Love Gods Word.... but being Hypocritical against shoppers... I will not shop there anymore even though I love all of the other employees. But is wasn't just me...she ran out a 45ish female when I was waiting for service. She said she would never shop there with that "Crap Out Loud". I will send this everywhere I can. I actually wanted to work for a company with your "quality", but apparently you really do care. About customer serves and loyalty....
INFO ON THE STORE>>>>>>>>>>

#08033 ….. 321 S. Bowen Rd. #821, Arlington, TX 76013 #817-804-0485. MGR, John Nobbles # 314-249-5516.....?????

Tried to call and say my issues...no response...

The not nice for an Employee to loudly shame customers with the HOLY BIBLE.... I love Gods Word....But if a customer doesn't like they are being treated does not give an employee to "Loudly" sing and miss quote the Bible... .

Not nice,,,,,, Not even... I recorded it when I went back in to just buy what I came in to do. Her YUCK response will go viral for ….We have enough on our plate....but not nice employees.....I will spend my money anywhere but there unless she is addressed.

I went to the Family Dollar by my house on 27th and National (Milwaukee,WI) Yesterday May 10,2018 and it was really busy. There was a line of about 10 customers at least.. I did have a backpack because I drove a moped from work. Only one person was behind the counter. No one asked for my backpack, there wasn't any rules written on the door when I first walked in that said I had to give my backpack to someone behind ingb the counter. I walked in the store, went directly to the batteries which were right in front of the registers, and I dug through my backpack that my purse was in to find batteries so I could match them to the right size batteries that I needed..... as I was matching the batteries, a young woman with tattooes on her face approached me aggressively and just blurted out rudely, Whats in my bag on the floor,.. which was clearly a mini cooler ( I am a construction worker) a mini cooler with shoulder straps... I know the store was busy, but there isn't justification on why she approached me like we were doing business in a back alley. I nudged the cooler with my foot because my hands were full and told her to look herself since she was being so rude.... She screams at me that I should of checked my bag at the door like it was common knowledge and I should "GET THE FUCK OUT CUZ SHE IS CALLING THE POLICE", I told her I didn't care and I was go to go check out. She continued to argue with me about staying and another employee came out, a African american male who put his arm in front of her and told her to calm down and she was being too aggressive to just leave me alone. He had to tell her at least 3x's to let me stay in the store. I told him I couldn't believe how she's acting.. I went to check out, as I paid for my batteries, I asked the cashier for corporate's number. The cashier asked the woman with the tattoo on her face and she responded by saying "NO" she wasn't going to give me the number, and she was the manager.

This lady that live ‘s in my house she’s 72 years old when to the family dollar store in 1683 E. Hinson ave Haines City , Florida to get a case of water the only cart available the manager had it ,she ask him if she can bowerred the cart to carry a case of water she was going to buy to take to the car ,she told him she was sick, his answered was no. This lady had open hard surgery if he didn’t want to give the cart away he could at least ask her what she needed help carrying is kind of sad for a manager to act so rude In this store that so many people like to go.

Hello, my name is Sandra and i live and shop in Harrison, Ohio 45030. I choose to shop at your Family Dollar store because you generally have the products i use at a reasonable price, and also very much because i love the friendliness of the store manager that works there, she is helpful, kind and really goes that extra mile for her customers. However when she is not there, several times there is an older associate who has been dis-
courteous, nasty and down right rude to me, which i have brought to the attention of the store manager and the associate was given a warning i was told that i was not the only customer that complained about her. The reason for my complaint to corporate, is because on April 16th this very same associate saw me walking toward the front door and she rushed to lock both doors before i could enter. I then walked back to my car, seen the time was 8:53 pm so i called the store it rang until i got a recording.I only had a need for a few items that i could of purchased in the allotted amount of time. This upset me so much that i walked back up to the door and saw that associate standing at her register laughing with the other employee. I know the store closes the doors at 9:00 pm, not a minute before no excuses, depending on what you do,you may lose a lifetime customer, because Dollar General is just a block away. My mother owns her own dart store, my grandmother ran her little grocery store for years, and neither my mother nor my grandmother would of ever closed early, or locked out a customer. Sincerely, Sandra Greenwood

6565 colquitt rd, Keithville, la 71047 : Very CONDESCENDING attitude. at the register, they ask me to enter my debit card ‘number’ 4-5 times, in front of nearby 4-5 customers: this is a regular occurrence. all their employees have a ‘talk down attitude’: I won’t return. (It appears the few store shootings in Shreveport, la are family dollar stores: Is the problem their bad attitude.)

Store #08177 541 Smith street Providence RI. I am tired of the management and the state of the store. Inventory left on the floor and not on the shelves. The floor is filthy and disgusting.Fire hazards are everywhere.Inventory is blocking some of the aisles. They never seem to be able to do cash transactions in the morning. Claiming they have no cash. They are very unprofessional, swearing at the customers, telling people that they need to run their cards again because supposedly the transaction didn't go through the first time. But I have been charged 2x on a number of occasions and had to basically get very loud and lower myself to their level to dispute the transaction. Once I was told that I had to wait for that employee to be there to put refund my money. I am not the only person this has happened to either.
The manager, Anna is rude, loud and has her boyfriend and his friends hang out there at night playing inappropriate music loudly, harassing the customers. There is the constant smell of marijuana in the store and really heavy towards the back of the store. The employees always look and act like they under the influence. The cold food case is not up to safe food holding temp, always half full with the inventory still in boxes on the floor. Employees screaming at each other about their scheduling and their duties.
It seems that because it is located in a low income area that a store should be allowed to operate this way and treat people this way.The people who work there are the most unprofessional, rude, slovenly employees I and the rest of this community have ever seen.
It has gotten to a point that the local news station wants to do an investigation about the dealings in this store.

Cashier,rude,didn't acknowledge my presence,I bought two RCA INDOOR ANTENNAS,COULDNT GET IT TO WORK PROPERLY,I PUT all items back in original box with and family dollar bag,she flatly told me noooo,no RECEIPT no returns.Store#11414
Address 1700 n.w. 183rd st.
POOR CUSTOMER SERVICE
Rating 0

I would like to receive a phone call 580-678-0222/ I was told that the employee I had an issue with was Tamara H. At the store on 2nd Street in Lawton,OK . It was a very ugly scene and I called the store and talked to an assistant manager and apologized for losing control but will not stand for an employee to yell at and verbally assault me! I let my daughter in law make her purchase but mad none myself because the employee would not shut up and kept mouthing ugliness

I brought some pant legs for the family dollars in Rockford il on st Charles st and I was going wash them and it was vomited on the bottom of them andi was use the lotion and i broke out from it.

The Manager told one of the employees that I be stealing from out of the store and they never caught me nor can't prove that I was taking from the store. That store is the only one that is close to my house and I really will appreciate it you can fix the problem because that is the closest Family Dollar to my house

I bought Omeprazole last night for my mother, it was not the right medicine. Today I went in and politely asked if I could switch for the right kind. Not only did the man non-chalantly say no, goodbye, when I asked him if there was a problem he told me, in front of All the other customers, "I'm not letting you return that, you probably STOLE them last night anyways!"
I have never been more embarrassed in my life. I told him he was not allowed to treat me like that and he advanced towards me in a threatening & intimidating manner that suggested physical altercation, literally Scaring me out of the store...

Hi my name is Yehuwdiyth Y. Yisrael, and my twin sister, Abiygayil C. Yisrael, bluntly accused of stealing falsely; that is why I am filing a complaint, for being violated and for being falsely accused of doing things, like stealing at and from family dollar located at 8900 N.W. 7 avenue in Miami, FL, by manager Carl; to be exact on 2/6/2018 round about 9:00- 9:10am, I decided to go to family dollar to purchase two, or three things that I needed and when I entered the store on that day, that Moring up front in the area of the cash register where mgr. Carl was standing taking a customer, he openly presented to me the matter, stating that he was told by someone that when he was away for a week from the store that me, and my twin sister was doing some things in the store and that we are not longer welcome to family dollar at the location where he work at, because he automatically amused that I was guilty by saying that I and my sister is no longer can come here to this family dollar; so I was confused as to what he was talking about when mentioned it, this nightmare to me on that, to me it was an outrage, because we are a customer that been shopping there for a very, very long time and we are practically there every day, till they some of the workers there say that we, the twins is here each and every buying something and we come we always spent money and not still; so I was very hurt and very stressed behind this hurtful accusation that is not so; especially with no facts, or evidences that happened; so I feel that he ought to lose his job behind it, because it is not fair to me and my sister; at this moment I'm writing this report complaint I am still frustrated about this matter, it has made my pressure high, blood pressure that is and even my sister is disturb by this here, it has ruin our character and our good name and I strongly don't appreciate that at all; so what I did after leaving the store when he stated to me that I was not welcome to family dollars, I came back and address him, by saying that, I didn't appreciate him dealing with the matter in that way, because there is always a right way to help the situation by telling him, you should've have called me, or pulled me to the side and point me and my sister out on the video, or what not, showing to me that you had caught us on video stealing instead of just pre judging me, us like that and in that fashioned to be a criminal without any proof at all; I told him is wrong for doing that, because he didn't witness no such action for him self and so why did he take this false story on us to be the gospel; he replied and said that it is, because that someone, or people had say that they say us stealing things from the store and while one of us was outside on the phone communicating with each other on the phone planning and plotting our strategy to steal ; I quickly explain to him, that is absolutely not the case at all, because if it is one of us that is buying, or spending money then the other says outside until I am done buying, or spending for the both of us and vice versa and after I had brought to his attention that he was wrong to believe a customer, or a worker without proof is absurd and crazy; for that I have no mercy for him; then suggested for us to be welcome back to the store with no apologies, simply because he figured it out that he was in troubled then when I told him, he himself and or the person, or people who made the accusation better find and or present the videotape and or the proof of this incident that me and sister was guilty of this made-up accusation ; I then questioned him why? all of the sudden that we are welcomed and for what. he replied and said, cause I have talked to you and I looked at him in a crazy way, because he taught that he was talking to a fool, but I am not. I simply told him that I will filed a complaint and a that I will sue him, because he has ruin and stained our character in the eyes of many; that there is not something easy to forget, or to take light. for this matter here is definitely real serious me and no joke to neither one of us who is being accused of wrongful doing. so what I would like to be done about it, is for him to lose his job behind this real unprofessional action. if any questions feel free to contact me at 786-800-4099/ or 305-613-3014 and or at my email: yehuwdiythyisrael44@gmail.com. for we do matter and so do your business also; so I hope that you all sees it that way; that this is unfair to us both. God bless. yehuwdiyth/ Abiygayil Yisrael.

Visit store 08423 , 14321 livernois Ave in Detroit, 1/31/2018 at 18:23:39, I decided I didn't want a pack of light bulbs the cashier was very rude, she call for someone to take it off , after she threw the light bulbs, I handed her my money and she gave my change to a child under10yrs old that was working behind the counter with her there was also two other children standing behind the cash register

First of all I'd like to say that I shop at your stores for years and I probably shop at 20 different locations and I've never had a problem I went to the Darby store two days ago , I bought headphones they did not work I asked the girl the night before when I bought them if they did not work would 'l be able to bring them back she said yes if you bring them back within two weeks you can exchange them . When I came back the next day there was a different girl at the register and a manager there, a young girl named Tanisha I asked her if I could just exchange them for another pair that worked and I would add on a couple dollars to whatever it was, she said no we don't do that , I asked her if I could buy a different brand at the same exact price and she would'nt have to do the paperwork and she said no , we don't do that , I asked her so if I could buy a different headset the same exact brand and the same price and she said no we don't do refunds at all,!!! That's absurd I've never heard of that in my life I am 55 years old I have never ever heard of any store not letting you be able to exchange an item !! I had my receipt.. So I asked her your refund policy says that you can't take him back for a refund which was fine but I'm not able to exchange them for anything at all I'm not even allowed to exchange them for the same exact thing only a pair that worked , also I'd like to add , both of my children are managers at your stores in Alden and Lansdowne, they both are managers of your stores, and have been for a long time that's why I cannot believe the way I was treated in the Darby store, !!!! This happened on. January 25 th at one in the afternoon so whoever the manager in there on that day at one in the afternoon needs to be disciplined I'm not trying to hurt her , but she needs to learn how to treat people I just can't believe that out of all your stores she's the only ignorant person I've ever dealt with she was extremely rude she's been extremely rude, on several occasions!! She was very very ignorant for lack of a better word once again she's at the Derby location I Macdade Boulevarrd her name is Tanisha , but I would like a response from you or something because I was never treated so rudely in my life I could not believe it and like I said I have have shop there million times I've never had a problem with anything, or anybody, they have always been nice to me !!! please respond to my email or you can call me at 610-333-0934 , my name is Jacqueline Miller 200 walnut st, Darby, pa 19023 please be kind enough to respond to me, either phone, address or e-mail thank you for your time!

I was in your Cleveland TN store yesterday on Grove Ave . I was falsely accused of being a thief by store employees I had nothing on my person I stopped by the location to see if they carried DVd players the lady said no and when I left the store when she gave me my answer the lady and another employee brought me back in the store because the alarm went off I let her look in my purse and everything nothing was there I didn't even get a apology .I will never shop at family dollar again

1/10/18 10:45 am Sign said up to 50% off BLACK AND BROWN TAG I had 4 items, all kids clothing. 2 of which were BLACK TAG with a $6. price tag. BOTH RANG UP $6. I brought it to cashiers attention. SHE RUDELY POINTED TO THE UP TO PART of the sign. She said 3 times up to 50% off. I said OK IT'S TAKING NOTHING OFF THE PRICE. NOTHING NOT EVEN A DIME. She says she cant do anything about it. THAT IS FALSE ADVERTISING AND DECEPTIVE BUSINESS PRACTICE.
Store#10925 7835 Brookville Rd, Indianapolis Indiana 46239-2157
I am raising 3 grandkids and have to shop wisely. I have spent hundreds in your stores over the last year. So I left all 4 items
I WOULD PERSONALLY LIKE TO KNOW WHAT IS GOING TO BE DONE BEFORE I AM FORCED TO CONTACT FEDERAL TRADE COMMISION.
Thank you,
Lora Wagner 317-418-3023

12/15/17 Store # 02349 My daughter and her sister walked in. There was a man standing in front of my daughter (a male dressed as a woman) "He was not in uniform" (beige jeggings blonde hair and beige jacket). So my daughter asked was (he) in line or does he work there and the employee (Taylor) Responded for him and said yes and you mean "she" (with a attitude) and that individual (male) snapped his fingers at my daughter. (with an attitude). (Taylor) continued to say well are you woman or a man because I see a boob print in your sweater. My daughter is a minor (16). In no shape or form should a Grown woman approach my daughter and ask her what she is or her preference. especially when she simply asked a question because he was not in uniform. So of course she told me. I come to this store all the time and always have issues and when it comes to my children I should not have to come of to a store on my day off or resting to tell someone not to disrespect my child. (if you watch the camera) you'll see us (me and my children) talking to the ladies for hurting my daughters feelings. and the (Male dressed as a woman) walked up and approached me as if he wanted to fight or take it further. Being that he was considered a male and not a female. Taylor tried to justify why she said that to my daughter and never said sorry or pretty much anything until my Other daughter angrily told her why would you speak to a minor that way why are you not apologizing... Taylor continued to lie and change words around. and my other daughter who was with my daughter when it happened was like no that is not true... this is exactly what you said. (this is not the first time this has happened) that is why my daughters came because just the day before my daughter got overcharged for a item that was cheaper. and my other daughter got told that the way she dress is inappropriate (she is also a minor) These people are inappropriate, unprofessional and this has got to stop.

As I was waiting in the only open long line the lady in front of yelled out "we need help up here". The manager named Mark started yelling" who said that" over and over. I said "up here". He then verbally attacked me saying " I have listened to this shit all day and if you don't like it you can get the fuck out now. Really what you need is to get a real job. ". To which I replied " You shouldn't assume we don't have jobs.". He then said oh not you but you back to the same lady as he had previously insulted and finisher with you are old I know you don't work.". She then came back with "I am on disability". I knew what was comingn next , Mark completely lost it and said oh I see but you don't look disabled probably faking it for that gov check. At this point I defended the first customer by telling Mark you shouldn't call her old and you don't know her story. She then told him maybe hounded a new job. Mark then told her " Get their fuck out now". She started throwing stuff and he batted them back to her all the while threatening to call the police. He escorted her while calling her an old fat fuck who didn't look or act disabled to him. While Mark the Manager was ranting he stated I don't give a fuck they are shutting this store down in 2 weeks. Please don't put this guy at another store in any capacity that works with the public. My phone had died so I couldn't call the police but it would not have been on the customer. He was so close to grabbing the customer that if he had I would have told another to call the police now and most likely gotten way more involved. I am pretty sure none of this is in your training manual. Please address this situation soon as Mark is preety much at his end.

11-23-17 i stopped at the family dollar on wyoming and central near my job. I needed something to wear to family function due to forgetting my clothes at home. while looking i had to use the restroom and had held it as long as i could. I was refused and as i was leaving a hispanic male cashier started making sarcastic comments. I turned around and asked for a manager. As im explaining the situation this unprofessional rep starts yelling get out my store, get out my store. I turned around and let him know i wasnt speaking to him and then this incompetent "manager" says if he wants me to leave, i have go. Wow! Are you serious? This man still was making remarks on the intercom as i was leaving. This is totally uncalled for and needs to be addressed. Thank yo for your tiime.

I went to this Family Dollar Store and spent 87.00 . I went in the next day and was told I was not allowed in the store because a customer thought somebody that was with me the following night had stole something. The manager asked me in front of customers to leave the store, I have never been so pissed off in my entire life. I told her to look at the cameras. I called back the next day to see if they had looked at the cameras The manager hung up on me. I spent 87.00 that night and my 70 year old mother spent 30.00 My mother is the one they THINK stole. The only proof they have is this customer who said she saw my mom stick something in her purse. She does not know what..only SOMETHING. We spent over 100.00 have the receipts and this is the way we are treated. As I said your day manager asked me to leave the store in front of other customers on the words of an anonymous customer. The cameras will PROVE nothing was stole. I am going to contact an attorney if this situation is not corrected. I spent 87.00 and you treat me like some thief on the words of some customer that they won't say who it is. I am mad as hell this manager asked me to leave making me look like a thief when in reality my mother and I spent a 100.00 that night and have the receipts to prove it.I want that manager fired and I want compensated for the 87.00 I spent in a store I will NEVER frequent again. My demands are small compared to a discrimination suit. I am on disability and I feel I was discriminated against because of this fact. I expect to hear back something TODAY. As I said when I called back to see if the cameras had been observed yet( something a guilty person would not do) the manager HUNG UP ON ME AND I DID RECORD HER ACTON ON THE PHONE. YOU NEED TO GET RID OF HER. I SPEND APPROXIMATELY 200 A MONTH IN THAT STORE. NEVER AGAIN. SHE COST YOU A GOOD CUSTOMER. AND I WANT THIS SITUATION FIXED. SHE CALLS ME A THIEF WITH NO PROOF IN FRONT OF OTHER CUSTOMERS? CONTACT ME ASAP