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Write for Us Family Dollar Complaints Continued... (Page 8)
629+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
I was in family dollar last night. I came in around 9:40/9:45 & was never told “we will be closing soon when I walked in. After going down isle a customer service representative said we are closing in 5 min is said ok . Then a minute later she yelled we are closing in 3 min. Well by then my anxiety level caused me to eel extremely uncomfortable but I needed a gas bc I have no heat & I ask did they sell propane. The lady then said we are closing. I got to register at 10:04 and manager that wasn’t on duty but I’ve had issues before with him when my money was stolen off register counter & another time they refused refund from prior purchase day before. Back to last night. They refused to ring me up & said we are closed you can’t purchase. I’m so tired of the unprofessionalism and rude representatives from this store in knightdale. The manager of store was there but not working & he refused my service. This is the third & last time I will go there. I feel like I was descriminated because of my skin color. I had no heat in 20 degree weather when I was at register at 10:04. Not to mention the fact that she is yelling by minute which totally threw my Mind off. When are you going to get actual professional people that take care of their customers?
Store # 08768 2/5/19 @17:15 pm As I was walking into that store a man and woman in an electronic scooter chair we're trying to get out of the door area. As the woman in the chair was having problems manovering around the big metalsign that holds the fliers. And she had got stuck which slightly pend the man against the candy machines. And upon my entry I had to squeeze between this woman and the sign to open the next set of. Expressed to staff and manager this is a fire hassered and the state of this woman trying to get out of the doored area. Manger stated she didn't put it there and ask if they were okay. And proceed to do ignore the problem. I go to this store very regular, and never have seen the sign in this location. 1. This is a fire hazard 2. Clearly it's hard to get around to go in or out of the store so safety is in play now. All this woman had to do is move her scooter and my foot could of been ran over, or pend me in the area in her struggle trying to get out.
Mckees rocks customer service is the worst. Rude clerks. And know one to report them to. So corporate is no better worst experience in the world. I send close to 400.00 a month guess they dont need it. Will never shop there again or will my friends so thats about a 1000.00 a month you guys just lost.
I was in the Warner Robins Georgia store on Houston road waiting at the counter for someone to check me out at 12:30 p.m. and a white lady that work in the store was standing in front of the door talking to someone and would not come over. I asked her could I be checked out and was told that the girl in the back that I saw stocking would wait on me. She kept hollering for her to come up. The lady that kept hollering wasn’t doing anything but talking. After waiting about ten minutes I proceeded to walk out and she ask me was you paying with a card. I kept walking out the store. I don’t think the girl in the back heard her. My point was why she couldn’t wait on me because she was not doing anything but talking. I even asked her how long will I have to keep waiting and she kept holler for the girl to come up front. The lady she was talking to looked at me and said, I don’t work here. That should have been a hint that she should have waite
store #00231
This is the second time that a for sale sign on your coke products was 4 for 4 dollars. The clerks do not take the signs down. And they say sale is over. You are suppose to sell the products for what the signs says.
I shop at this location at least two to three times a week and all the employees are always very nice, but today there was a cashier whom I have never seen working here. This employee name was David he has put a bad taste in my mouth about treating customers and watching what comes out your mouth. Family Dollar to me was a good place to shop but now I will think twice because I might run into David.
Well as he was ringing up my merchandise I asked him the price and there was a few items that was on Sale and I felt it was too high for the price so when I told him I did not want the items he got upset became rude, his face and body language show I hate waiting on customers like you.
So I said to him you act as though you don't want to wait on me, he then proceeded to say I just don't UNDERSTSND PEOPLE THAT PICK UP ITEMS AND THEN GET TO REGISTER AND CHANGE THEIR MINDS. I NEVER HAVE UNDERSTOOD THAT. I WAS IN SHOCK AND EMBARESS neither did he greet me with a Welcome to Family Dollar. Then he tried to be a butt hole when I said well let me check with Corporate on their policy about customer changing mind on a purchase he www and I told him I don't need your assistance.
1/31 marks the5th time my 2yro&5yro Autistic child& I were harassed+bullied. The same lady has scolded my son many times. The 1st time I politely informed her my SpNeedsChild was NOT "being bad" nor did I "needa parenting class" as she said, &to educate herself abt the many LernDisabilities u can't "see" like "down syndrome. She said she didn't know, I asked her if he wore a big yellow star to identify it, if that'd help. She obviously didn't know basic history reg. The Holocaust either... 2nd encounter, she yelled at both kids as if we we're old pals. I teach my children to respect elders, but to avoid evil people like her. 3rd encounter she stated she was sorry for the 1st encounter above and she was wrong. I accepted it, forgave her and then didn't see her again for quite a while. I honestly thought she was fired. As I was not the only customer voicing my concerns with her multiple mood swings+ uncontrolled outbursts. To my surprise she was back, but as I always do, I walked in smiling asking how she's been, she was cold, as though I had been the one who passed judgment + treated her w/hate+anger, rather than the other way around. I then thought maybe this lady is going through many hard things, maybe like my son, she too has things that I do not "see", I forgave her, trying to b understanding. Last week she again was very hostile, this time keeping what she said low, out of no where while people wait to pay, and walks away from everyone in line bcuz My kids and I. She looked right in my eyes, saying things under her breath, and not telling anyone anything and leaves us all there in line. Everyone looked shocked. I told the other customers I am not surprised at this point but am not coming back as she is dangerously unpredictable. But yesterday I needed a few items and couldn't pay gas togo across town, and went in for a few things. As I went my way I refused to acknowledge her, hoping it'd help, unfortunately as I turn the far left corner towards the laundry soap my daughter was 2 steps ahead of the cart and I said no no. And there Mrs jolly was with a man doing stock I think. Like always I had both kids and go past and look at the soap. As I looked for the coupon, my son who needs a hand stimulate to help calm him, and keep him focused, takes his little car, and puts in on the shelf edge directly IN FRONT OF ME, and drives it two feet. When he stopped the car he literally couldn't help himself and his left hand simply moved the bottle of fab. Softener back approx 3in. And b4 I could bring it to his attention Appropriately and AS I DEEMED FIT AS HIS MOTHER she screams at him from the corner isle where we passed her, and yells at me not to "let him do that". So this psychopath was LITERALLY WATCHING MY 5yro AUTISTIC CHILD like a HAWK watching prey, WAITING FOR ANYTHING AT ALL TO SNAP AT HIM ABOUT, FROM TEN FEET ACROSS THE STORE, without even taking a breath, or seeing if I was going to address it... Even though it was NOTHING AT ALL THAT NEEDED MY SCOLDING.... LET ALONE HERS. It hurt nothing. It hurt no one. It affected nothing at all. When I looked at her, the man standing with her looked at me, rolled his eyes as if she was OUT OF HER MIND and like I knew, HE ALSO KNEW SHE WAS JUST BEING HER REGULAR MISERABLE SELF, going at a helpless child. So I let her finally have my honest opinion of her, and remind her of all the things she has done to him, his sister, and I in this store, and the embarrassment did bother me before. But she should be ashamed of herself, and she should be who is embarrassed. Everyone has dealt with her at least once. But i have tried so hard, because my son.... Had taught me a great deal of patience and understanding. But enough us enough. This is no longer a woman having a bad day. I am genuinely concerned this woman is not taking her meds and is on a very thin line before really snapping and possibly hurting herself or GOD FORBID someone else, let alone a innocent child who doesn't understand why she's so mad at him. It's very sad, but very very infuriating too.... Something really needs to be done. This woman needs help.
I gave a very detailed complaint yesterday and have not received a response.
I just left the McDuff Ave. Family Dollar. I usually shop there weekly and spend on average 100. The last 4 times i have been there, no shopping carts were available. I am 65 years old and unable to carry that much merchandise. There were several carts in store but filled with stuff and not usuable. Two isles are totally blocked and not usuable.
I sought out the Manager to insure that she was aware. Manager Cici was very short and unprofessional. She replied "that people walk off with them and what did I expect her to do". I replied contact corporate and make sure they were aware. She replied " i don't care what you do" turned her back and started sticking shelves. This was a horrible experience in a dirty unkept store.
Please do something about this ongoing horror show.
Thank you,
Kevin McCarthy
Went to your store today with an add that stated 10.00 off comforter set. I also had a 5.00 off 25.00 purchase and and 15.00 off any comforter set. And I was told my 10.00 wasn’t coming off. She stated several people had already purchased a bunch of them but denied my purshase with my digital coupons and the 10.00off as it states in the ad dated 12/31/2018 - 1/29/19
I just left the McDuff Ave. Family Dollar. I usually shop there weekly and spend on average 100. The last 4 times i have been there, no shopping carts were available. I am 65 years old and unable to carry that much merchandise. There were several carts in store but filled with stuff and not usuable. Two isles are totally blocked and not usuable.
I sought out the Manager to insure that she was aware. Manager Cici was very short and unprofessional. She replied "that people walk off with them and what did I expect her to do". I replied contact corporate and make sure they were aware. She replied " i don't care what you do" turned her back and started sticking shelves. This was a horrible experience in a dirty unkept store.
Please do something about this ongoing horror show.
Thank you,
Kevin McCarthy
the location in New Orleans, La on 7300 Read blvd about 3:20 pm . we were in line along with 3 other ppl and one cashier was counting her drawer the other one walk to a room and never acknowledge not one customer. I put everything to the side and walk out. VERY POOR CUSTOMER SERVICE. NEVER WILL I AGAIN GO TO THIS LOCATIONS.
I just called for a Manager and I got interrogated by 2 employees on Jan 28,2018 @1:40pm
I understand there are rules and has to be guidelines to follow, but I have had my share of bad experiences at family dollar..and started shopping dollar general and other like stores. Heard of a good deal at family dollar, after losing most of my stuff and thought I would try it again coz I needed this deal. The comforter set deal. I go into family dollar..the $10 instant coupon signs still up, the $15 digital coupon...and they would not honor the $10 off coupon on the comforters ..2 different stores. And I'm sorry to say, that's just not fair!! Very poor business!!! The signs were still up, they should have HONORED it!!! That is something, I guess, f as miley dollar doesn't know...honor!
A very pissed customer in ohio!!!
Tammy
740.463.9518
Money back guarantee was not honored at two stores on bagged cat food claiming there had been a "scam" going on.
I feel it a disgrace to have a cashier wait on you wearing a hair rag scarf. I have been to all 3 stores located in pontiac michigan and everytime i go in there the cashier which are women look sad like they have just out of bed. Their demeanor is not upbeat. A very dry conversation hair scarf and hair rags should be eliminated. First appearance is everything. Please review your policy.
My Complaint is , have been shopping Store at 780 Nova for months now and Parking lot trashy , bottles , paper goods left all over , lunch bag's etc. all over parking lot for long periods. There's no cleaning of lot what so ever ,only time it's picked up is when grass is mowed that's because it's a must for the mowers . This is bad sign for the business .We shouldn't have to be subjected to this mess, this is a business . My Wife and my self ,have been shopping Family Dollar Stores many years, recently moved to area .PLEASE ADDRESS THIS ,if not you will lost our business and group of HOA of our neighborhood
I’m visiting a very sick family member In Ypsilanti Michigan I was in your family dollar store about three weeks ago and had a bad experience with the cashier at your store on Emerson the service Rd I purchased some items and the cashier who name is Alex he put the items I purchased in a bag that was to small and I asked for a larger one he said he could not do that the manager was right there and he said that they was not allowed to give their bag away I said to him that he was not giving me anything I paid for what I got all I want is a larger bag they did not give me one and asked for the number to the corporate office they said the number was on the receipt but it was not I call another store and they gave me the number to complaints I call and the prompt told me to press 4 to leave a message I left a message and it said someone will respond to me in 7-10 business days and no one have responded yet and as I was leaving the store Alex shouted to me don’t come back I would like to hear from someone soon I can be reached @ 704/333/0777 my name isSandra Lamont Thanks and look forward to speaking to someone to get this matter resolved
Items on sale that said for digital coupons . Could not find items on phone that honored the digital coupon sales . For instance save 2 dollars on Tide using digital coupon , Friskies cat food save 2 dollars using digital coupon. When starting to check out ,I ask the clerk if the sale was correct since items did not show up in phone coupons . With an attitude , she stated she couldn't do anything about it . She did not offer to assist in any way . So with a buggy full of products about 70 dollars worth I walked out leaving clerk to return all products back to the shelves. Feeling good leaving that I had not been ripped off by a so called sale . Wondering however how many people had thought they were getting a sale. People that don't even has digital coupon service may have read the sign thinking they were getting a sale, not paying attention to how much they were actually being charged.
A Sale is a Sale , Digital coupon is a Digital coupon and False advertising is False Advertising. Thank you Bill and Debbie Peake
I went to the Provo Store Geneva and Center St. 84601. The Saturday before I purchased 135.00 worth of stuff. A shirt that I had purchased did not fit. I also purchased a phone head set that did not work. I believe it may have been defective I tried giving them the receipt. It had only been one day since the purchase.
They 2 ladies that were in the store were talking amounst them selfs did not address me so I politely interrupted them and let know that needed to return some items. They acted bothered by my presents. I showed them the receipt and they asked for the box that the headset came in. I walked behind them and graved a the same kind of head set in a new box. The lady claimed it was the wrong box but, there was only one head set available and it was the same one, the manager was just trying to start an argument with me. I then told her I had the box at home and she still continued to be very rude to me.
I then showed her the shirt that I had purchase with tag and the receipt. She then told me to go to the Orem store to return my items and to get out of her store. She stated that it was not her job to help me if she did not want to. Mind you the whole time it was here starting the argument. She was so hostel and rude. I asked her for he name and the number to cooperate. She refused to give me her name or your phone number. I called the Orem store and they instructed me to go online. I even told her that I t was going to report her and she stated very proudly that I was not the only one who has told her that before. I ask that she be let for causing me to have to deal with very unprofessional attitude.
Thank you
385 204 2821
PJahn
I used my debit card to pay my merchandise and it declined 3 times and the fourth time it was approved because I received a notification instantly to my phone and the employee said was declined but the money was taking off my card and I showed the employee proof my transactions she refused to help me and said she cant doing anything about it.morelss she told me "oh well take it as a loss" I need to know where my money is I want my money back. Thank for taking the time out and reading this
I purchased a product from Carnegie Pa.Family dollar last week.It didn't work so I returned it today 1-17-19.I had the original store reciept which I paid with my debit card.Now they took my cash off my card at the moment I slide my card thur.So I brought it back today the manager refused to give me my cash back and made the female cashier who had no clue what she was doing put the return through as a credit back on my debit.They totally went against their own return policy with the male manager fighting with me about it while 6 people were in line behind me in agreement with me.So I called my bank and my cash for my return is still not on my debit card.U people stole money right in front of my face.I paid u cash from my debit card then refused to give the cash back to me even though I had the original reciept showing they took my cash.Thats theift on ur management and ur management teaching ur cashier how to rip the cash paying customers off.All I know is ur company has ripped me off $11.00.I have no respect for ur management at all anymore and will not return to Family Dollar again and neither will my family or friends.I want my cash back like ur policy says I deserve.Ur management and store employees need better education and better training.This is not the 1st time this has happened to me just the 1st time I've realized this store is stealing from me.As of 2:43pm my cash is still not on my bank card.
FRUSTRATED!! On December 28, 2018, I was hired for an Assistant Manager position in Frazeysburg Ohio. Rita, the new store manager hired me. She said she was going to try to "expedite" to get me in the store ASAP, because she needed the help. I have been going into the store now 5 times, and I am told the same thing. "I haven't heard anything". According to Rita, the DM , who I also have to be interviewed by, just gives her the run around saying he will get in touch with her the following day, and evidentally doesn't. It is Jan 14th, I went into the store to find out again what is going on, and she told me she has stopped calling him. So not only am I STILL not working there. I have decided NOT to work there. The sad thing is I really want to work for your company. And I LOVE the store in Frazeysburg, and have been so excited to start work there. But if the DM in the region can't return phone calls and be the professional he is suppose to be, then you had better take another look at him as a District Manager because he certainly doesn't act like one. So thanks for the let down.
On January 12, 2019 I asked to go through my purse after I had made a purchase and the metal detector sound upon attempting to leave the store. I was asked to come back to the register and waited for the clerk to get the manager, Morice Jermaine. This occurred in the Family Dollar located at 560 West Main Street, Meriden, CT. I shop at Family Dollar every week multiple times. The metal detector in this particular store always goes off and staff tell customers that the alarm is faulty and they may proceed with exiting the store. I do not feel the manner in which I was treated was fair and I am extremely upset. I was asked to go through my purse and "find" what may have caused the alarm to sound. As I shop there often I had several Body Fantasies sprays. One of my larger sprays still had the "this item is electronically protected" sticker on it. Upon seeing the sticker I informed the manager that I would be leaving the store. The manager did not apologize for the false accusations made or the manner in which I was treated. I feel as though this situation could have been avoided if staff was better trained and was not so quick to accuse a frequent customer of shoplifting. I am a mother of 6, a paralegal and the situation was extremely embarrassing. I would like to be contacted (860) 893-3826. Sincerely Luriena K. Palmares
I was told,I was band,from the Albert Pike Store,in HotSprings!I did not steal anything,I was not rude,or nothing!Always speak and pay for my items!No one ever came and told me,that I was band!I asked why,got no explanation,whatso ever!I have a job,I pay for everything,that I want,do not have to steal nothing!If for any other reason,this can not be resolve,I will seek legal action,for being wrongly accused,with no explanation,to why!
Very unfriendly cashier
I was injured in your store and Dayton Ohio on on North Dixie Drive roughly late November early December and I've yet to hear from somebody and I would like to know why if this is the way y'all going to run a company then I suggest you close it I talk to one person and I were a month and it's bull I need to know why you can call me at 9:37 875 3482 thank you very much
Hi . I do a lot of my shopping at your diamond street location in Mansfield Ohio. I have noticed that other than a kind of Dem light in the middle of the parking lot. And the family dollar sign. There isn't any light in the parking lot. It's actually pretty dark . Workers could be at risk when locking the store when they leave . If its icy out. A customer could slip and fall . Someone going thru the parking lot might not see someone walking and hit them . May be a pot hole someone could trip and fall. Just thinking about your staff and customers saftey . And I'm sure you are too. Thank you for your time. And hope you can brighten the matter up thank you.
They want let kids in the store in Shreveport so we go to dollar tree now but that just not Right
I bought a diffuser, it worked three times and quit. I had my receipt, but no box. Took it back and asked for a replacement, told the manager he could keep the box for the defective one. I had to hear about how it was a hazardous material and he didnt know if he could accept it?! This is a very small town with a choice of family dollar, or dollar general, I hate going in dollar general- not very clean and crowded isiles, but im not allowing family dollar to rip me off again.
I returned a Magnavox universal remote, the lady that was there said she couldn*t help me because she did not know how. She look for the manager but could not find her, I could not return the product and could not exchange it because no one was there to help me. the store is ran very poorly. the store in Sparta, ga , hancock county.
I went to the Pocahontas AR store on Christmas day and the manager, Jamie, had her 3 young kids in the store behind the counter. One of them was sweeping the floors, another was taking the trash bag out of the trash can. Having her kids come in and do her work for her because she is lazy is illegal!! The store is a mess and she is always on her cell phone instead of doing her work. Your company has terrible management!
.3141 Frankford Ave #59, Philadelphia, PA 19134-3826 Today was Christmas. I am beyond broke.. So when I saw the $5.00 off of $25.00 store purchase I jumped at it. To me that is literally 3 meals. I have a government phone so your app does not work on it. Today for the first time I saw I could just type my phone number in. So I walk the mile and a half to get there about 4:00 pm. The website said it was open till 10:00 pm. As a matter of fact the website says it's still open. Suddenly there was an announcement for everyone to get in line immediately. They are closing a 5:00. Neither the door nor the website said that.. The new guard would not let me put my bags in my backpack in the store. He "help me out the door"But that was not the worst part.When I typed my phone number it It read my discount would be on the receipt and it was "waiting for cashier". That means the manager has to clear the coupon or something.Well the manager was the cashier and rather than do whatever she had to do she told the machine said I had no ID.The phone number was wrong. I tried it again . Same message about the discount same .message the same remarkable lie from the manager. I am beyond angry. This ruined my Christmas. I was really counting on that money.Here are pages from The Family Dollar website. And the recipient need that five dollars I needed it today.I expect it tomorrow.
Myself An My Wife Was Talking About A subject of A Doll House An A Store clerk Named( Bryan Stackhouse )Just Cut me off While I an My Wife Was talking an Denied us Cash Back An Was Very Very Mean About ' Informing us Its no cash in The Register for a transaction of Cash Back ' Then He Began to Argue with me An I Had Up Until that Last Issue shopped in the Family Dollar Store On Ramsey St. in Fayetteville ,Nc For One full Year I Never Felt more disrespected By Some one who benefits from My Wife an I Shopping in that Family Dollar But I Will Never go In That family dollar store Again ' I Love Your prices an Over All products the Company Service the public ' But that Person ' If That's His Real name (Bryan Stackhouse) One young Lady Named 'Pam is Also Very Rude one Day She Had Said To One Other Employees( quote) He Was Here Early! I'm guessing she made this statement because earlier my two year old Loves chocolate milk an we Ran out of milk an I had to Go back to that Family Dollar On Ramsey St. in Fayetteville,Nc Its Just totally not nice How Those People are in that Store I Hope Changes are made for future customers ' Thank you
The store hours on Lockwood are posted on website and the business door 8am- 10pm. This store never opens promptly and regularly close early. There always seem to be some type of problems. As myself I'm sure I speak for many, we all have schedules to maintain. For some reason if the hours are incorrect please change them; if not could you hire responsible staff.Reacurring behavior I will shop elsewhere.
For years I have purchased the 4 gal. roll of plastic bags. I have found them to be strong and a great buy. This last roll I purchased were anything but that. They ripped at the first sign of resistance. Very disappointed!
The store was closed, doors locked 7 minutes till closing, not very professional!
Family Dollar salesperson at store 640 N Howard St Akron OH 44310-2936 profiles certain people.
You being my district manager at store#1370 i thought you would at least be concern about why i stop working after 10 dedicated years without a vacation and not calling in to work and keeping that store clean and neat and in a instant i was gone and you dont know what was said to me and how it was said to me and not only that its the fact that i was told if i was to get transfer to cheasaning then your store mgr would quit so thats being on my mind also but maybe its my skin color and that some of your other workers are intimidated by me thats makes it not a concern to you of why i all of a sudden quit when i just had a conversation with you of staying on board .. Greg alot of people know me in Owosso there is no doubt and how good of person and worker i am but for you to not call or text me its kinda sad...and now you have to answer their question of why i all of a sudden quit after 10 years and Merry Christmas to you also and i wish you the best..Nelson
I am handicap live in a high-rise andy family Dollar has been closed with no explanation for 2 days now I rely on this store for supplies
I came in your store and the front of your store you had a box of wrapping paper the box as a dollar I grabbed a trolls proceeded to your store to get a couple of items that I wanted got up to the desk and they were marked $2 you don't have a box nowhere on the floor we're wrapping paper Mart $2 you have a box that's Mark $5 $3 but no box that's marked $2 he would not give me that wrapping paper for a dollar and proceeded to be very nasty and aggressive with me I left all my items at your store
I WENT TO SPRING ARBOR ROAD FAMILY DOLLAR I ATHEN TRIED HELPING ME I SAID SKED A EMPLOY WHERE ARE CHRISTMAS GIFT BAGS HER RESPONSE WAS THERE ALL OVER THE PLACE MAM I SAID EXCUSE ME FOR ASKING SHE THEN TRIED HELPING ME I SAID DONT NEED YOUR HELP I WILL FIND THEM ALL OVER THE PLACE I HAVE WORKED AT TARGET 18 YEARS THAT WAS THE WORST SERVICE EVER I WILL NOT RETURN! OLDER LADY AT 430 PM
I went to your store on Winston road Lexington nc the ice was thick almost fell 2 days after the snow....You could have been sewed and I could have broke my neck..Your employees at that store are either outside smoking or at the back of the store....They never open on time.....I guess I will go back to dollar general.....I hate I cant talk to someone by phone guess that shows lack of interest in your storew
I have a complaint about. The Family Dollar on Cuyahoga. Falls Avenue in Akron Ohio. The trash can is so overflowing that trash is all around the can and in front of the store. It's disgusting.
Hi my name is Jamaar Jones and I went to the family dollar located at 3407 lapalco blvd, Harvey la. 70058 on Thursday December the 6th between 6 and 7pm with my wife to purchase some tissue and some other items for my pregnant wife. so one of the ladies who was visiting the store kept following me for some odd reason, about 10 minutes pass and my wife calls and tells me don't worry about the other stuff just get the tissue. so I put the items back and proceded to the checkout counter, out of nowhere the lady who was visiting the store asks me what did I do with the other items, at this point i'm like excuse me, she then says yea where are the other items, I said I put them back my wife didn't need them. as I handed the cashier the money to pay for the tissue, she took it and refused to give me my money back, she told me that she was not giving anything back until I put the items back. so i'm telling her ma'am I put it back because I didn't need it and if you don't believe me check your camera. she had already asked for a security scan check on the aisle that I was on when I 1st came in there. at this point i'm super pissed because im being accused of stealing and I was not. my wife and I live in that store and never had to experience something so embarrassing before in our life. So I told her call the cops then if u think I was stealing, she did and I stayed right there because I knew I didn't have anything. once the cops got there I told them what happened, we stepped outside for him to search me and he found absolutely NOTHING!, HE APOLOGIZED AND TOLD ME TO GO HOME....I have never been so embarrassed in my life in front of a store full of people for something I was not or did not do. I spoke to my lawyer you will be getting a subpoena in the mail because im definitely going through with a lawsuit. I did not catch the young ladies name but I will be going by there today to get that information, she does not need to be employed if shes falsely accusing people. If i have to I will go to news stations. I need to hear from someone as soon as possible
you can reach me by email or phone 504-289-2557
Cashier trying to check me out with one hand cause she had a bag of chips in the other hand . And talking with the person behind me . This is not the first time I have been done this way .
With receipt denied a return on unopened item purchased the same day of return.
Store looks like a Horder lives inside and horrible customer service.
I'm writing to inform you that store #7744 in Belleville Il locked their doors at least 15 minutes before the 10pm closing time that I know of anyway.
As I sat in my car looking up the corporate info a girl came to the door to let a customer out of the already locked door.
When I asked the young lady why they had closes early she said they closed at 10pm which at that moment STILL wasn't 10pm yet.
She then locked the door again and as I was talking walked away and would not come back despite my knocking.
I don't know if corporate offices were aware of such people doing these sorts of things in your store or not,this is why I'm writing this email.
I do not like going to a store before it's closes to locked doors and rude employees slamming doors in my face.
Thank you for your attention to this matter
Attempted to return molded chocolate covered cashews and was told by the cashier that I could not return them since they were opened. Returned home and called the manager and was told to bring them back.Went back to the store only to be told the same thing by the manager and cashier.The manager told me that he didn't care if I complained to corporate and that it would not do any good to complain.The managers name is A.Jordan.
I was attacked by an employee at the store on Chicago Ave and Homan st. Nov 8,2018 I called police and I have a police report and I reported it to corporate I filed a com plaint online and I have gotten no response and the employee is still working at that establishment I think my rights are being violated and I need help now
I have had some issues on family dollars return policy on some of there merchintize such as tv annetas and now heaters. i feel that they pick and choice which items that the public can return. i bought a 20 dollars tv anneta and they would not let me return it for refund, when it woulldnt work for me. like 90% of your customer we shop at your stores because we cant afford to shop anywhere else. but to not beable to return a purchase that doesnt work for that customer , and not told we cant return it, but exchange it for the same thing. is total bull. is family dollar not about customer service , but dont care if they are happy with their purchase. my heater went out on my house and i needed a heater. bought one at your store in okc on s w 59th street. i was not told it could be returned. they wouldnt let me exchange it for the cheapier one that had a fan.so now im out 60 dollars of purchases that i cant use and cant get my money back. i live on a fix income. now i have to do without others things because i cant get a refund. you very seriously need tobe more open om your t
returns. wal mart care about their customers, how about u,
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