Home Depot Complaints Continued... (Page 10)

I am writing with an inventory complaint at our local HD in Johnstown, PA. We always buy at HD. We started a patio with paver SKU#524-290. We purchased approx. 400 to start. When my husband went for another 200, (your inventory was showing 350+/- there was only 55? After many questions and looking for these pavers that were showing "in stock" an associate finally figured out that one of the cashiers put in the wrong SKU for a purchase of these pavers.

They used a SKU for red pavers therefore showing that the red/charcoal were available. I can't tell you how many times I've called/stopped regarding this product. We actually had to make two different trips to your associate stores out of our area (Altoona & Greensburg) to purchase more. Mind you these stores are not a hop, skip & a jump from here. They are approx. 1Hr. away from our home. We had no choice. We needed them. This not only cost us our time but gas money & mileage on our vehicle. This all began last Tuesday, the 18th and our store still cannot give us a date of when the pavers will be arriving let alone when and if they were ordered and this is over a week later. Your input on this matter is appreciated.

Takes 5 weeks to get a storm door installed. The level of service I received by you is at an all time low. The door needs to be measured before the install (takes about 2 weeks for someone to measure). Then the store says the technician measured the wrong door (takes another week) to remeasure. Takes another 6 days for someone to call me to let me know that the measurements are in and that someone would contact me to setup installation. I called the Bustelton Store in Philadelphia yesterday to speak with a manager who assured me someone from the install dept. would call to schedule an appointment. The install dept. called last night at 5:30 PM to inform me the next available time to install is another 2 weeks. Home Depot this is awful customer service. I will be returning everything I purchased and never shop here again. I'll make certain to tell my story to other people in a similar situation.

We ordered a countertop and backsplash from your store in Altoona,Pa. From the very beginning there were issues. First we were mislead about the countertop we wanted. When the person came to measure he told us that particular countertop would be pieced and I wanted one piece. We had to go back to the store ( which is 50 mins. from our house ) and order a solid wood one. When they came to measure for that one, we were told it would be about 3 weeks. About June 1 should have been the time. We didn't hear from anyone so I called the store and was told that the people they had to install it was under new management. We kept calling to find out when it was going to be installed and we were told that we would be put on the top priority list.

When the day finally came that the installation was going to happen, the installer only had the countertop and not backsplash. They were 4 hours away and I couldn't believe that they would not have checked the goods before they left the shop. We were told it would be a while before they could come back and install it. All this time, my kitchen was tore apart waiting for the complete installation of the countertop; I told L.E. Smith, the installation people, that this was unacceptable and I wanted it by the end of the week. They called and said they would be able to do it, A different installer brought the backsplash and when he came, again hours away from our location, he didn't have any caulking with him. What he had was dried up.

My husband had to take him to our local hardware store to get some. When I came home from work, the backsplash was not flat, it looked like there were gaps all around. I called and told them I was not happy and was told that the installer said it was a good job. I asked for someone to come look at it and they sent someone. I was told this was their best man (from L.E.Smith's) It was bad and Rick told me he would order another backsplash and fix it right. He was supposed to come July 1 or 2 and said he would come later in afternoon so I would be here, and that he would be the one putting it in. We got a message when we were out of town that they would be installing it on June 29. I was not home when it was installed, my husband was.

When I got home from work, I noticed right away that they damaged the drywall in 3 different places and that they did not clean the caulking off the countertop, it looked awful. My husband and I had an argument about it, and HE fixed the drywall and repainted and went to home depot to BUY some cleaner to clean the countertop. I was and I am still furious with him. He called home depot and told them of the problems and it was decided that they would give us $150,00. I told them to keep the money.

This is not about money. I am very unhappy and dissatisfied with the whole experience and just want you to know how unhappy and how frustrating this was for me. My husband and I are still not speaking and I know you don't care about that, but I want you to know how a simple countertop installation could be so messed up. I will not be using home depot for any more home projects. Please feel free to call me if you have any questions for me.

I purchased a Samsung washing machine and the extended 3 year warranty. The washer is barely 2 years old and it broke. I contacted the warranty dept. and was then referred to Solar for the repair. Well, after scheduling a service call, which took 6 days for them to actually come out to my home, I learned they had to order a part. Now I am waiting for the part to come in. This is completely ridiculous. The washer is still not fixed and I have to wait another 6 days.

I seriously doubt I will ever purchase another appliance from Home Depot again. The service warranty is a Joke!! But the laugh is on the customer. I will never recommend to anyone the use of Home Depot appliances. As I write this letter, I am still without a washing machine, and I am sure there will be some other excuse from Solar again next week.

Horrible service by Solar, and I am frustrated totally with Home Depot's input, or lack thereof, since I have called several times regarding this matter.

On 5-8-15 I went to the Home Depot in Salem Or (3021 Cherry Ave) to buy some outside plants. They were advertised for $7.88. When I looked at them they were too small for what I wanted to do. There was a display that had the flowers I wanted but were not a hanging basket. I have baskets and decided to get the plants and make my own baskets. The sign on the display said "marked down" from $9.88 to $2.88. Great deal, so I got four of them.

When I got home and checked the bill I was surprised to find out they were really $7.88 ea. I went back to the store and ask what happened to 2.88 The lady took me to the display and showed me the sign. I ask her so what it says 2.88. She informed me I was reading it wrong that they are 7.88 but the sign does look like 2.88. I am pissed and might shred my card and start shopping at LOWES. Not happy at all with you guys!

I purchased a new Fridgedaire Range which was delivered today soon after lunch. At the time of purchase I was told that a new appliance cord was required for installation of a new range. I paid for the new cord ($22) at that time and it was to be delivered with the range.

Luckily, my kitchen wasn't ready for the installation and they left it for my remodeling guy to install. I went to check on the cord and found that I did not have a new cord but my old one was put on the new range. I would have never have discovered this if it had been installed. Feeling ripped-off, I called the appliance department of the Home Depot. I was informed that the new cord was needed or the warranty would be invalid. They said they could have a new one delivered on Friday. I said no way, it must be here today (Monday) or I would report a fraud. A subsequent return call revealed that a new cord would be delivered to me today. It was also revealed that the delivery person stated that he did not have a new cord on the truck and therefore installed my old one.

Why didn't he tell me that that was what he did? If this would void my warranty, why not say that someone would deliver the correct cord? OR - Why not tell me that I would get a credit for the undelivered new cord? He knew that it was on the delivery slip. He admitted to the salesperson that he know that I was to get it.

Later, the delivery guy called and said that he was on the way with the cord. Also, said that old cord use did not void the warranty. Still waiting for delivery person - wonder where he got the new cord from? He knows that I am pissed. He does not know that I will have a recorder recording every word that he says.

So, who is lying, Home Depot or delivery guy? He also said that Home Depot always tells customers that they must buy the new cord - but is is not needed. Is this an ongoing FRAUD? FRAUD by Home Depot and FRAUD facilitated by delivery people? Do they split the take?

On 11/08/2013 i purchased two frigidaire wall ovens. Today 4/22/2015 i turned the lower oven on and it is making a loud noise. I called the eldorado home depot and explained to one of the sales reps what was happening. She looked up information told me i had an extended contract that would cover repaires. I called 800-466-3337 and was transferred to a trouble shooter named sandy she asked me if i could turn off the breaker to the oven and i told her i could not because i did not know which breaker it is. I told her my husband was not home to assist me she asked me if could wait until he comes home and he turns off the breaker i told her no.

She then said to me that if a service person comes and if the breaker reset the oven i would have to pay for the service. I told her i did not agree because i had an extended warranty. In a very nasty tone she said to me you don't have a warranty you have a service plan. I immediately said to her give me a manager or some one other than you because you an i cannot get along she stated certanily and put jeff on the phone. Jeff comes on the phone and said to me sandy is right and if you dont know the difference between a service plan an a warrant i will explain it to you. Hearing jeff say this made me very upset and i told him i did not call to get to learn the difference between a warranty and a service plan. And that i wanted some one to come out and service my oven. In his ugly tone he told me that he would set up a service but i would pay it what is wrong was not under my plan.

I am very angry at sandy, jeff, and venessa because instead of them addressing my problem they a talking down to me and trying to educate me on the difference between a warranty and a service plan when all of this was said and done my problem was not solved. My over is yet screaming. Jeff said to me i will give you an appointment but it will be just like sandy said you will pay if it is the breaker. I hung up on jeff and called back to the department and i asked for a manager. I was given venessa. Venessa was also laid back and making sure she keep in tune with the two reps but i told her that i was no longer calling about the service i was calling about how i was talked to by jeff and sandy. In a very no caring voice she said she would address this issue.

Then she went on to tell me that they were right to try an trouble shoot before service what i have to do before a service person comes out should be explained to me before i buy a warranty oh no correction service plan. Because of the insults i relieved by all three of these reps. I am going to go back to the store and request my money back. It is my goal cancel this warranty oh my bad service plan or what ever you all names it. I am so pissed that i want to say bad words curse words is not my first language. I was born in the error that the customer is always right and i have spent my hard earned money for something that requires me to climb in a crawl space find breaker and then i will be given the service i paid for. I have been a customer of home depot for 20 years. I will not accept or tolerate any down talk from any one i give respect and i demand respect. As you read this you too may be like jeff, sandy, and venessa you may not care about how i feel. But there is a god that sits high and he looks low and he see service contracts written that cannot be used by customer when needed. This is a sad thing.

I am so angry that i will not come back to home depot any more if you check my track record from california to arkansas i have rentals that all merchandise is purchased at home depot however there is other places i can spend my hard earned money. People like jeff, sandy, and venessa should not be allowed to communicate with a customer that are in need of immediate service. They haven't learned how to talk to customers and address there needs.hours later i am yet in my kitchen listening to a singing oven. I am not pleased with the service i have recieved from your warranty oh i mean service plan. When i bought this warranty i thought i would be able to use it without having to solve the problem my self.
I am a mad customer with a singing oven in eldorado arkansas.

This isn't as much a complaint as it is suggestion. I was in your Bennington Vt Store buying some 4X4's. They too high for me to reach so I ashed for help. There where 3 guys standing around not really doing much. One of them came over with no problem and got me a latter so I could climb up and get them myself. I'm white haired and 70+ years old, it would have been nice if the worker climbed up and handed them down to me. He was many in his 50s and should have known better. I'm just saying. I love your stores and wish you the best...

We had roller shade blinds installed in our vacation home in Lake Tahoe CA. The install was done we we were not there; a friend let them in the house. Home Depot had an installer they contract with do the installation. When we got up here to the house a month later, half of the shades won't role up all the way, one shade fell down and one shade was never installed, but we paid Home Depot for the work and the contractor that installed the blinds won't return our calls and all Home Depot says is that they will call the contractor and have them call us. This has been going on for four months now. Home Depot should take responsibility for this poor work performed by the contractor, but they are not doing so. The Home Depot store is located in Carson City, Nevada.

Three weeks ago (approximately) I purchased a "smiling face " sponge. (AShark Tank) product. It was the last one in stock. This is the store in Bartonsville, PA. I had wanted to buy at least two. The sales person was sure another shipment would arrive soon. Today (two weeks later) I stopped by to purchase more for my daughters and myself and none were in the store as yet. The salesperson was very diligent and got the manager on his cell beside asking other salespeople,but no satisfaction. Why was the store out of stock?

March 23,2015 I found a Cub Cadet ZT riding lawn mower for about $2700 and went to local store and asked they order it for me. Theu proceeded to order it and when the price was displayed found that it was a clearance item for $1777 and I told them to order it for me. I was told the mower would be in by 3-31, I went to store on 4-1 and after waiting about 35 minutes was told the mower had not been ordered because the store could not order clearance items. Apparently they were not aware of this rule. I came home and tried to order the item on line and found that it was available but no longer at clearance price. I am very frustrated and believe I should be allowed to buy this item at the clearance price. I would appreciate an immediate reply. Thank you, Charlene Warren

On March 24,2015, I bought a Garage door to be installed by you ( Home Depot) from your located store of East Meadow, New York, store # 1201.
Of course I paid for the door and the installation and for Medallion Hardware Upgrade, The sales person explained about the upgrade charges and how important to have it. Next day or day after a man came to my house and look to the old garage door and to measure the size and left. Two days after a man came to install the new door and when he was done, he left the old door on the side of the house .I asked him why he is not taking it with him, he said: he is not suppose to take it.
When I bought this door (new) 20 years ago (old door) , the installation company then took the old door without asking of me. Therefore when I bought the new door from Home depot, I did not talk to the salesperson if they taking the old door or not because I thought this is the norm.
The sales person never mention any thing about removal the old door. I called the salesperson on the store, she claimed that she told me about taking old door for extra charges, and promise me to call back because she had another line on hold. Two days are gone and of course she did not called. Now I am stock with old door.
I called the collection Garbage of my town, they requested the door to be cut to pieces not long that 4 feet by 4 feet.
I am an old man (73) and I suppose to take care of that.
This is the services I got from ( your subcontract and the salesperson)
Honest, I wish I never bought the door from you store and probably do not buy any thing from store in the future. And I have to learn the salesperson's tricks , and games they play.
Thanks for listening to my complaint

Bought battery drill in mount pleasant battery was defective tried to get new one but store wanted to send me to rental shop and not just exchange for a new one.store would would not honor purchase was Howell Mi.

We purchased granite for countertops on 3/22 at the Mohegan Lake , NY receipt number 1251-548150. We were told that in 3 days someone will contact us for an appointment to make the template. After numerous calls we have yet to have an appointment. We need an appointment this week as it will then take 3 weeks to come and install. We need someone to get back to us ASAP. We are extremely angry at how we have been treated . This is not a way to do business!

I just had the worst customer service experience at store #8440 in Wilmington, Delaware. My girlfriend attempted to purchase me the current offer being run by DEWALT of the 12inch, 15 amp miter saw model #DWS780 (store sku #190262, currently 6 in stock) with the free stand DEWALT model #DWX723 (store sku #235294, currently 6 in stock) as a surprise. She went to the store and visually saw that they were both in stock this afternoon. She came home and attempted to order them online. However, the buy one get one offer is not available for immediate store pick up option at the store (it is at the local Lowes). She came home and ordered it online for store pick up, but it said that she had to wait to for the items to be shipped. She thought no big deal take the email and the store will honor it, if it is in stock. Wrong!!!! Not only was it not honored, there was no effort by the customer service to even attempt to honor it.

I presented all appropriate paperwork, was told both items were in stock, but because it was supposed to be “delivered to store” that I had to wait until it was. After confirming both items were in the store, I attempted to politely explain the situation, however it got me know where. I asked to have the order cancelled and I would go to Lowes, and the customer service representative said “fine: but I have to call and cancel the order. She called the number to cancel the order and they asked her a series of questions. I could tell when they got to why the customer wants to cancel because she paused and I said “tell the truth” and she didn’t. This is the last straw for me. Unfortunately, this store is very convenient for me. I know several of the employees on a first name basis (I also work part-time for a contractor), but from now on, I will drive the extra mile to go to Lowes.
Bottom line, what was ordered was in stock at the store, I had an email saying it was purchased, but because of faults on Home Depots end I am without a product. I will take my money elsewhere.

I ordered a cook stove AGR4230BAW on 7 March. It hasn't been delivered and the next delivery date is 23 March. There is no reason for the delay.It was ordered from the Red Bluff, Calif store.

I just stopped by my local Home Depot on the way back to the shop to pick up a few items. I had thing that I needed and on the way out I went through the tool /hardware section. They had some Ryobi sale items in the main isle that interested me. We had just purchased a the Ryobi Lithium drill set a week earlier so I was curious about what other items they might have on sale. So I walked down to the power tool isle where all the other Ryobi tools were displayed. I did not stay long. The constant alarm ringing in this section was a major distraction to my concentration to the products. I thought it was crazy to treat regular customers like common thieves by asserting their right to video and have the loud beeping indicator to let you know they were videoing. I spoke to the sales guy working in that department and he stated that they had to by law notify us they were recording. I said OK. I am notifying you that I will not be treated like a common thief and I will no longer be shopping at Home Depot. I liked it better when they had the tool corral. In the old days they had enough employees to be in the department at all times and monitor the area. I wonder why there is not beeping all over the store since they are monitoring us with all the other camera they have.

Any if I was Ryobi I would pull my inventory or maybe pay a little more for a better spot that is away from this distraction. I have had it with Home Depot but love Ryobi. Where to go now. No I won't shop on line with them either.

Extremely bad costumer service (1160 Sherman way location). Jose G. Who was supposedly helping me for renting an equipment was very rude for no reason, didn't help out with the carry out at all, and when I retured the equipment 1:23 min late instead of him charging me hourly he charged me for an extra day, even though the invoice he gave me gives an hourly payment rate of 16.71 instead he charged me $65.00 more, replaying that it is the policy of Home Depot! Will not use their services anymore.

I was making a payment on line and thought the transaction was complete but got a notice (on the web-site) that there was a problem. So I called the customer service and told them I wanted to pay the bill but I wanted to be sure it didn't get paid twice.
( I was paying off the total of over $4,700+ !!)
The lady said, "Oh, not to worry, if that happens we'll refund it no problem! So, I gave the info again and the next day I found out the payment had indeed been taken TWICE!!
So, I called customer service again. They said, "Oh yes, we see the balance was paid twice and you have a $4,700+ credit balance and we'll be happy to refund but it will take about THREE WEEKS!!!!!!!
$4,700 is a lot of money to me! I'm bouncing checks, even to the I.R.S.!! I need that money back NOW!!

In our newly purchased house, we decided to replace the laminate countertop with Silestone countertop. We selected a design and Home Depot sent the contractor to take measurements in about 15 days. We placed the order on July 27, 2012 and paid in full around $6,200. After about a month of order placement, We received a call from the installer that they want to come for the installation on a week day no later than 3 PM. I told them that on week days no one is at home before 6 PM and requested if they can come after 6 PM on a week day or at any time of their choice on a weekend. They told me that this is not possible. Therefore, I had to take day off from my work to get the countertop installed.

They came to install the countetop and found that they had made mistake in measurements of the two pieces for the sink and breakfast nook. After about a couple of weeks a person came to take the measurements for the those two pieces. After another couple of weeks later I received a call from them that the new pieces of the countertop are ready to be installed and someone should be available at home on a week day before 3 PM. Again I requested them if that can be done after 6 PM or on a weekend. The answer was the same "No". I had to take time off from work again.

Finally they came to install the two new pieces at the time of their choice. This time the new pieces were of correct dimensions but they looked different in color (shade) from the rest of the pieces. Also the breakfast nook piece was not installed horizontal. It was leaning by 1/2" from outer side. When pointed this to the installers they said it is because of problem with the brackets and nothing wrong with the coutertop. The old Laminate coutertop was perfectly horizontal with the old brackets though. When informed the salesperson at Home Depot about these issues, he assured me that they will compensate me and fix the problems. Then started a period of inspections of countertop. The Assistant Branch Manager came to see the countertop herself. She noticed the difference of color between the new and old pieces but she wasn't sure whether this was due to different lighting in different sections. We provided them the picture of the old and new pieces which were clearly showing difference.

After about 5 months, today, Dec 01, 2012, I was informed by the manager that there is nothing Home Depot can do and I have to accept and live with it. So here I am after spending close to $7,000, taking two day off from work and living about 5 months with broken kitchen walls (they broke the dry walls while removing the tiles from back splash). I am wondering do I have any recourse? In this case they (Home Depot) are the party and the judge too. Is any body at the top in Home Depot who cares for customer satisfaction? I have had absolutely no complaints against Home Depot before this transaction and for any renovation project, my first stop has always been Home Depot. However, after going through all this, I feel like I have been ripped off and I will think 100 times before turning towards Home Depot.

I purchased a Maytag front load washing machine Oct 2010. I also purchased Maytag dryer. The dryer had to be repaired soon after purchase. The washer had to be repaired within 2-3 months after purchase. I paid about 700.00 for washer. The first repair was done by A& E Service. They were horrible. They came in to diagnose it and ordered the parts. They said the parts were being delivered via UPS on a certain date. Took the day out of work no delivery. called them they said the parts were on backorder. How do you come up with a delivery date if the parts are not in stock?? The parts totaled 693.00. This went on for 5 weeks and the customer service was horrible. Finally the parts arrive. It was fixed on April 12,2011. That was covered under manufacturer warranty. So 700.00 worth of parts, my cost of 30.00 week to Laundromat for 5 weeks, plus the original price of the machine. Now the second repair was done Jan 15, 2013 $350.00 for parts. New England appliance was great to work with. I took out extended 2 year warranty. Just placed another call for yet another repair the machine is not pumping water out instead it's draining on my cellar floor. I also purchased Maytag OTR microwave with glider tray on March 12, 2011. On March 11, 2013 it has also failed and is currently not working. I'm starting to believe Home Depot bought Maytag appliances at a good deal before Whirlpool bought them out. These appliances are horrible. I'm so disappointed with the whole situation. I don't think I should have to keep renewing my warranty through Home Depot to cover these bogus appliances. I read many negative posts on complaint boards and didn't want to resort to that so I felt a direct e-mail would be better. I don't see me purchasing anything else from your store and if friends say they are looking for appliances I will just shake my head no.

Tina Palumbo

PUCHASED BUILDING MATERIAL ON 27 MARCHH ANS ASK FOR AND PAID FOR DELIVERY A FEW DAYS LATER WAS TOLD I NEEDED TO AIT FOR MORE LUMBER TO BE ORDERED IN STORE I SAID OK THEN AFEW MORE DAYS WENT BY AND WAS TOLD THAT SOME FO THE POST I ORDEREED WERE IN BAD SHAPE SO ORDERING MORE AGAIN I SAID OK AND WAS TOLD THET WOULD BR IN ON THUR THE 11 OF APR. AND THE DELIVERY WOULD BE ON SAT THE 13TH OF APR. AFTER SITTING HERE MOST OF THE DAY I CALLED HOME DEPOT AND WAS TOLD THAT THE DELIVERY WAS NAT SCHED. BUT COULD BE DELIVERED ON THE FOLLOOWIND WED THE 19TH OF APR. WHICH IS 22 DAYS SINCE THE ORDER WAS MADE AND I AM VERYY DISCOURAGED WITH THIS SERVICE.

I buy and spend money quite often and have never had a problem but after a recent home tree job I bought
A copule chains for my saw witch is a larger size and I expressed my concerns but was still told I could bring it back
I did this twice until I bought an entire new bar hoping it would work. But none of it does. I also have been
Told I am blocked out of the system for 90 days. I have laytex driveway sealer that I bought more than I needed and
By the time 90 days comes around there is a good chance it is bad.... This is going to make it so I can not send any of my men to homedeot I am not happy with this policy and have never had this problem before. The amout of this complaint is around $200.
But with the driveway sealer it will be more like $2000. I want to be contacted ASAP. Also use the system lowes has with the phone number system

Good day,

I am contacting you in hopes of resolving an issue which came about by trusting the advice of one of your associates to provide the right product for the right job.

My wife, myself and a friend of ours were to install clay tile on a pitched roof of our garage. My wife and I went to the local Home Depot in Signal Hill, CA. at Spring Street and Atlantic. We were directed to the area of the store which has roofing supplies. We spoke to an associate in that area and asked if he could reccommend what underlayment type paper to use to install clay tile on a pitched roof. He said that he didn't have knowledge of that, but that he could get the indivdual that is knowledgable in roofing. Just as we finished this conversation, the individual that he was going to contact showed up. We relayed our inquiry to him regarding the proper underlayment to use for installing clay tile on a pitched roof. He walked over to section of rolled paper and informed us that this is what we needed to purchase for the job. He then asked how many square feet of roof, and based on our answer told us that we needed two rolls. We purchased the 2 rolls of GAF TRIPLY #75 BASE SHEET that he suggested. Our friend installed the clay tile roof after laying down the TRIPLY. All appeared to be well.

At this same home, we had a contractor doing some more extensive work at our home. While he was on the jobsite he noted some rot on roof plywood planking over the porch. We had him include that in his bid. He removed the clay tile and the damaged plywood planking. He replaced the plywood planking. We informed him that we had leftover under layment from installing the garage roof. We brought it to him and he took one look at it and said, this is not the right paper to install for this type of roof. He told us that the TRIPLY #75 BASE SHEET is only used for hot mopped flat roofs, and not to be used under clay tile roofs. My wife immediately went over to the Home Depot to speak to the supervisor on duty. Her name is Letty. My wife explained our dilema. Letty went to her computer, went on the web and pulled out the information sheet TRIPLY Design and Application Instructions. She read through the information and informed my wife that this product can very well be used for application of clay tile on a pitched roof. My wife brought the information home and I reviewed it when I returned from work. After reviewing the information sheet for this product it clearly states that it is not for pitched roof application. It is a product used for a flat roof much like my contractor indicated.

The following day my wife went back to Home Depot. Letty was not on duty. She spoke to another supervisor that was on duty, his name is Alex. My wife again explained our situation, adding the newly acquirred information I had read from the information sheet for this product. At that moment the associate that had suggested the TRIPLY arrived at the customer service desk. He immediately spoke up. His memory was clear about our visit and about the job we told him we were going to perform, but he said he did not remember giving us any paper. My wife asked him; you remember our visit, our questions to you about the product to use for this type of roof but you don't remember providing us the paper? Other customers who were standing at the desk and Alex looked at him in disbelief. My wife then asked Alex if someone from Home Depot could come out and evaluate the cost of a corrective repair. He said Home Depot would noy do that. He said all that he could authorize is to return the money for the TRIPLY paper which was purchased. My wife was very dissatisfied with his offer and asked for the corporate contact number. He told her it was on the receipt.

My wife contacted Cindy at 1 800 654-0688 ext.76526. She was given a case number of 51625944. She said she would investigate. The same day Letty, the first supervisor my wife confronted about our situation, called my wife and offered $200 plus the cost of the material we bought for the inconveinence. My wife informed her that the lowest bid we had to replace the paper on the roof was $1,650. My wife asked her to send someone out from Home Depot to replace the paper for that cost. Letty said that would be impossible. My wife then called Cindy at corporate customer service to update her on the conversation she had with Letty. A few days later we received a letter of intent to provide us with a gift card of $250 to compensate us for our troubles. I have attached the letter with this email.

What I am asking for, is more reasonable compensation for the troubles your associate has caused us. If he hadn't been presented to us by the first associate we spoke to as being the technical person to speak to regarding roofing material; I wouldn't have put as much faith as I did in his decision to provide us that paper. Please review the trouble your employee has caused us, and provide a equitable compensation.

Thank you for your time in reviewing this matter

Sincerely,

William

williamstapleton38@yahoo.com