Blog 
Write for Us 
Based on 4 Complaints
Contact HSBC Corporate
Toll free phone number: 716-841-7212HSBC Bank USA National Association www.us.hsbc.com is an American subsidiary of UK-based HSBC Holding plc. It is publicly traded on NYSE:HUSI-F. With an office in New York City and a nominal head corporate office in McLean, Virginia there are over 6,000 offices in 72 countries.
If you have a problem with you HSBC account you may call 716-841-7212. You may also find extensive national and international Customer Service here. If you would like to contact CEO, Irene Dorner you may address postal correspondence to her at HSBC National Association Holding, Inc. 452 5th Avenue, New York, NY 10018.
HSBC was started to finance trade between Europe and Asia. It continues to be a bank that helps its over 48 million customers bank internationally. Premium banking is offered at the Premier, ExPat and Private levels. Social presence may be found on Twitter.
Experienced poor service? File a complaint here!
HSBC Contact Information
Report complaints to corporate and get satisfactionHSBC headquarters address
- 452 5th Avenue
- New York
- NY 10018
Company website
1-800 phone number
716-841-7212Support email address
contact@us.hsbc.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
Browse reviews of other Banks
Merrick Bank
(8 reviews)42.5
PenFed
(8 reviews)37.5
Armed Forces Bank
(5 reviews)44
USAA
(25 reviews)28.8
Navy Federal
(16 reviews)30
BB&T
(25 reviews)25.6
Wells Fargo
(320 reviews)31.6875
Citibank
(102 reviews)26.862745098039
Regions Bank
(25 reviews)21.6
MoneyGram
(75 reviews)26.4
Bank of America
(144 reviews)28.75
Chase Bank
(239 reviews)33.305439330544
Top HSBC Complaints
Browse more than 4 reviews submitted so far
Dear Sir / Madam,
I wish to notify you about a staff of your Bank. I went along with my relative, who wants the details of facilities available with your Bank. One of your staff newly recruited , named ADRIJA BOSE, just simply misbehaved and just left the place, because she was talking to her friend during duty hours, saying she was busy.
I believe it is not monitored at your end properly that during duty hours, how a staff just carry on talking to her friends over phone for long time or even on a video call with her friend, without attending the approached person.
I also request you please cross check the same with her and initiate suitable action or show cause notice after monitoring the same personally by you or your representatives.
Looking forward for your reply. Thanking you.
In 2011, I was offered by Ms. Belinda Lau an HSBC Premier account. I did not have to submit any requirements at all. I just needed to sign a form " for formalities." I accepted the offer as I was unemployed so getting a credit card was not easy. I applied for one at HSBC before and I got rejected for being unemployed.
I noticed after that I was being charged $380 every month. This was not mentioned to me when I got the card. I contacted Customer Relations and I have been passed from one representative to the other. The frustration in explaining the same things over and over again to different people was endless. A Betsy Leung even threatened me on the phone regarding this Premier account.
After years of desperation, I contacted HSBC Head Office in London and was referred back to HSBC HK. Jenny Cheng corresponded with me and after over a month, the issues remained unresolved. I have all the exchange of emails about this issue in case I have to explain again. I did not apply for this Premier account, Ms. Jenny Cheng said that this was a promo offer for unemployed people from HSBC Premier. How can a promotion cater to unemployed people offering them the highest credit card possible with a $380 fee every month?
Ms. Jenny Cheng offered to pay back fees that have been charged to my account. She said that I have to close the Premier account, pay the due in full and apply for another credit card using the money that will be paid back to me which is not even half of the due amount. I already have a joint Advance account with my husband with your bank but she said that I have to open another one as it is a joint account and so I cannot have a credit card on that account.
My husband has a credit card on that joint account, what difference does that make? Opening another account means accumulating fees again on an account that I do not use. I hope that this issue will be resolved soon as 5 years have been long. I have been paying you fees on an account that I do not use with the money that I do not have. Kindly contact me on +852 9247 9066 if you have any questions. Thank you.
Wow HSBC customer service is terrible. Been on hold for hours!
Every individual success story has it's own supporting cast as I have HSBC savings account. The world wise banking organization providing personal and business accounts at International standards. It has NRI services, Home loans, credit cards, debit cards, personal loans, global trade solutions, foreign exchange services, internet & mobile banking, fixed deposits, investment banking, audit services, asset management, corporate banking, institutional banking and so many other banking services around the globe. Get associated with HSBC to globalize your monetary transactions safely.
In 2011, I was offered by Ms. Belinda Lau an HSBC Premier account. I did not have to submit any requirements at all. I just needed to sign a form " for formalities." I accepted the offer as I was unemployed so getting a credit card was not easy. I applied for one at HSBC before and I got rejected for being unemployed.
I noticed after that I was being charged $380 every month. This was not mentioned to me when I got the card. I contacted Customer Relations and I have been passed from one representative to the other. The frustration in explaining the same things over and over again to different people was endless. A Betsy Leung even threatened me on the phone regarding this Premier account.
After years of desperation, I contacted HSBC Head Office in London and was referred back to HSBC HK. Jenny Cheng corresponded with me and after over a month, the issues remained unresolved. I have all the exchange of emails about this issue in case I have to explain again. I did not apply for this Premier account, Ms. Jenny Cheng said that this was a promo offer for unemployed people from HSBC Premier. How can a promotion cater to unemployed people offering them the highest credit card possible with a $380 fee every month?
Ms. Jenny Cheng offered to pay back fees that have been charged to my account. She said that I have to close the Premier account, pay the due in full and apply for another credit card using the money that will be paid back to me which is not even half of the due amount. I already have a joint Advance account with my husband with your bank but she said that I have to open another one as it is a joint account and so I cannot have a credit card on that account.
My husband has a credit card on that joint account, what difference does that make? Opening another account means accumulating fees again on an account that I do not use. I hope that this issue will be resolved soon as 5 years have been long. I have been paying you fees on an account that I do not use with the money that I do not have. Kindly contact me on +852 9247 9066 if you have any questions. Thank you.
Wow HSBC customer service is terrible. Been on hold for hours!
Every individual success story has it's own supporting cast as I have HSBC savings account. The world wise banking organization providing personal and business accounts at International standards. It has NRI services, Home loans, credit cards, debit cards, personal loans, global trade solutions, foreign exchange services, internet & mobile banking, fixed deposits, investment banking, audit services, asset management, corporate banking, institutional banking and so many other banking services around the globe. Get associated with HSBC to globalize your monetary transactions safely.
Have feedback for HSBC?
Thanks for your feedback!
Sorry. Please try again later!