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Write for Us KFC Complaints Continued... (Page 17)
1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
Waiting over an hour for food
The KFC on 190 Tom Hill SR BLVD, Macon,Georgia, 31210, has the worst service I have ever experienced. The management and the employees are terrible. They are very disrespectful, inconsiderate, and sloppy. There Drive-Thru service is not where it supposed to be. I had to wait over 45 minutes for a $20 Fill Up. Not only that, but when I received my food my order was wrong and the chicken was dry and falling apart. Also, my biscuits were as hard as a rock but somehow still undercooked. When I went to complain to the employees and managers about my food they came back with an attitude, very mean and disrespectful. While trying to tell me that the restaurant was fully functioning as intended, a roach crawled besides my shoe. I will make sure to never come back to this establishment again!
at 6;00 pm kfc in brentwood ca. on lone tree way. has no wings or chicken ready. This is not my first time with this location always a problem.THIS IS MY LAST TIME I WILL COME HERE.This place is so poorly run I hope it goes out of business.
I shop in Kansas and Missouri. The stores that are in my area are forever running out of Potpies. Why cant' they keep up with the customers demands? is there a reason why this is an on going problem...West 75th in KS, 47th St in MO, Barry Rd in MO, The one on 95th Quivira does way better than the other three.
Was in your Sudbury branch today on my lunch break and the customer service was shocking,, I’m never one to complain but it wasn’t busy and the girl serving the orders ( not the women on the til) attitude and work speed and effort was shocking I was second on the order list and it took 16 minutes to get my 2 piece vvariety meal and it was all cooked ready! All in all it took twenty mins to get fast food when I was second in queue when walking in! I wouldn’t mind if it was busy you the girl was working hard but in the end I actually had to speak out to say can you get my food please!!
This complaint is a long time coming .I have finally decided to take the time to write concerning our Havre Montana KFC.
We continue to try ordering from this KFC and very rarely have a pleasant experience and stop going to this establishment for quit a while then decide maybe we will try again. Our main complaint is receiving wrong order, less chicken in the bucket than what we ordered or having to wait for chicken 20 mins or longer (which has been the norm at this restaurant. The many times we are told that we need to wait for the chicken has been too numerous to count . Its very frustrating when this is a fast food restaurant. Several people in Havre feel the same way. I have talked to people travelling through and they also have complaints. Last evening was the final straw. We went to the drive up window and requested original recipe 3 piece meal. The lady noted that it would be a 20 minute wait. I said never mind I would like 2 famous bowls she told me to park over between 2 vehicles. This also took a long time so I went in and asked if they were ready. There was the lady that took my order verbally yelling at employees in the back. She was yelling "where the fries and something about coleslaw. She was very condesending and rude to them( I would have walked out) The whole restaurant heard. A couple of customers even walked out. I will not ever go back the this particular KFC. Several people in Havre have stated they would love to go to KFC but I am following suit and not returning .Also its very dirty. Thought this should be brought to someone's attention. Thank you for your time. I did call and speak with a manager and told her what happened last evening and was told "okay"
I ordered a 3 piece meal with slaw and potatoes also ordered 5 dollar box meal 2 pc leg/thigh box, once home ( 5miles) I opened the 3 piece meal and found 3 thighs a biscuit and potatoes/gravy no slaw, and the biscuit was old and crumbly . in the 5 dollar box leg thigh there, no fries but another mashed potato and crumbly biscuit, no cookie either. im not one to complain but when your on a fixed income and you are paying almost 15 dollars for our meals we just expect to get what we pay for, also the girl who took the order was rushing the order, I did ask her at the window if she was rushing me to which she stated no and went back to looking at what I think was her phone, this is the third time in a month that something was messed up on the order, were not bojangle fans but I think that may be our option in the future as the service and accuracy of the orders makes us question what could actually be going on inside that we don't see. as a paying customer I will tell you kfc is gone down hill fast and when I pass them in the future I will hit the gas
hello, I am writing this complaint because of the issues I have encountered on my visit's to the kfc in Deltona Florida location, providence blvd.
on 3 different occasions I have received messed up orders and nothing was done to resolve the issue but the manager saying sorry. I live on one side of town and to drive back an fourth is and issue.
1. the first and second issue we ordered buckets and no wings where in the bucket.
when I called was advised they would replace the wings and when I went in the person I spoke to never wrote it down .
3. the third issue the food was cold have not been back since then
please assist me thank you
I ordered 80 pieces of chicken a day ahead of time. I told them I’d be there at 10:30. He DID NOT tell me to call and confirm. When my dad went to pick it up the chicken was not ready. Not only that but the manager was downright rude and said it was our fault! My dad was very upset!
I can't even give you a single star i went to kfc taco bell combo and ordered a k-5 and they had me go large so i could get a large lemonade and another side cool right? but they forgot my cookie and they know me because me and my family eat there at the one on 75th ave and thunderbird road in Peoria AZ and so the next day and yes we eat at least 6 times at this restaurant a week spending an average of $75 per visit (large family) so again i come to the same restaurant the next day and i said lets go large and when i get to the window and gave them my card after they charged me for the meal including the go large fee that is additional and then said oh we are out of lemonade and so i had to get a root beer. Not happy but nothing compared to today. i went to the same restaurant and ordered the k-5 and had them go large again and i ordered the lemonade at the speaker and they took my order with it and then i give them my credit card and they charge me then they say oh by the way we are out of lemonade and that pissed my off because i would not eat there without a lemonade and could have cancelled and gone elsewhere and they waited till they charged me again and then said we don't have lemonade and i was pissed and said give me a root beer then since i was there and he said they did not have root beer i was forced to take a sprite like product that sucked and then he tells me that they do not have biscuits now I'm fuming and they said they would give me an additional mashed potatoes and gravy and to go around front and they would bring it out but i opens the k-5 box and there was extra crispy instead of original as i requested and so they replaced it quickly with the original and then gave it back to me and said what about the mashed potatoes and gravy and he said go ahead and go out front and i ll bring it right out. after 3 minutes i walk in and its sitting on the counter and a gut picks it up and says is this yours and i said its been sitting here while i sit for 3 minutes in 111 degree heat. no response but there will be one when i post my blog about this whole thing next week unless there is some kind of settlement for the crap and I'm so mad i wrote this before i ate so you knew` how pissed i am and the 2 million followers will know too look at Payson Az you had to close that i blog how bad they were and well you know what happened you can't mess with people like that or they will not come back and that is what i am requesting others do just to teach you a bout maintaining your supplies and doing the right thing you have a week to make this right. then get ready because if i can i want to hurt your company so bad after all this you do not deserve to be in business look at britain it was a simple switch and your stuff got lost there are to many who can do things beyond your control and i am that fear.
Its been several months since iv been to the local whitfield branch as last time i went i had severe food poisoning, (for the second time) but benefit of the doubt i returned again today, upon entering the drive through i was greeted with a mutter of half rehearsed english, i assumed the worker was ready for my order, eitherway i ordered a larger meal with bacon and cheese and specificated the filling being without salad or mayo, when i got home not to my surprise, i had a single piece of chicken in a bun... oonce again a disappointing meal at kfc. Its a roullette as to wether i make the night unwounded!! And to add insult to injury the ingenuity of your chipdrens boxe meals i leave you the attachment i hope i need not comment further...
yesterday my husband stopped at rhe kfc in louisa ky to get the $20 filet meal when he got to window they told him they only had 5 pieces fixed and asked did he want to wait for them to fix fresh he said yes they parked him cars streamed thru drive thru almost 30 min later they finally brought his order out i dont know how long exactly it takes to fix filets but id assume pressure cooking it shouldnt take that long and even if it did shouldnt they had enough fixed up all honesty since new owners this resturant really sucks ppl always waiting on different things on buffett chicken biscuts just name couple things
No pot pies three times I’ve been there. Requested phone number refused to give me.
What a terrible service, staff didn’t know what they were doing running around like headless chickens. 1 girl was doing till, fries, and trying to give out food, another one was just stood there not got a clue. I use to work for the company’s which gives great training, so I don’t understand why they had no clue what they were doing. Food order was wrong had to go back 4 times
Very disappointed with the vist with my family
We were at havant NEW kfC next to Asda
Many thanks
Sacha
My complaint is KFC at 2424 Encinal Ave in Alameda .Vs. 94501 Manager and store owner Had Her 6 or 7 yr son running in the area where staff were working on this day around 3:00 pm pst customer had tried to explain abt a safety issue because of hot equipment running and Manager Started cursing and yelling at customer. "This is my store and I can luv my son here and threatening customer that she was going to kick my ads. Police arrived gave me information who to report and I am now reporting plz Contact David Novack and return my call at 510 228-2504 Thank you a quick response would be greatly appreciated
I stopped by KFC and ordered 2 Bar-BQ chicken little sandwiches. When I got home I found there was only a whisper of bar b-q sauce on the sandwich and only on one side of the chicken tender. There was more mayonnaise than bar b-q sauce on the sandwich. Also the bar b-q sauce looked dried out. Maybe left over from yesterday? I tried calling them to complain but they would not answer. The restaurant is #0212091 @ 71 North Nellis Blvd. Las Vegas, Nevada. The ticket is #2485. I have ordered this sandwich before so I know they definitely messed up this time!! It is too hot here in Las Vegas to drive back to complain in person!!
I was waiting for my food for half an hour, they were giving the people who were behind me their food but not mine. They didn't know the orders, so I had to go up to them for my order.
Piked up a bucket of your chicken yesterday at KFC only to be disappointed when we sat down to eat. The chicken pieces looked like they were cut from a small Turkey- (all the pieces were 2-3 times there normal size} The meat was very tough and we were having difficult time chewing (Tough) I thought that your outlets had standards on size and preparedness. Unhappy customer....
We went to Trowbridge KFC today 28/7 for a simple coffee. My husband decided on coffee and a cookie and myself just a coffee. We were told we could have black coffee but nothing that needed milk because they didn’t have any. My husband was also told that no cookies were available also. The store was empty and I can’t say I blame people. They were queuing at MacDs. The toilets were stinking. When the occupant next to me flushed her loo the water and contents came up to meet me in mine it was disgusting.And no working lock on the door. It will need to pep up the store for me to want to go back.
Vanessa
I stood at the order counter for 15 minutes waiting while the employees were either texting on the phone, another was sweeping and one was trying to fill orders. There were 7 other customers in the place and they were all eating their food. The poor guy trying to work in the kitchen did tell me that someone should be with me soon.
I volunteered to head a committe to provide a picnic lunch for an organization I belong to. The date was 7-21-18 I decided to have the luncheon provided by KFC. A couple of months prior to the event, I visited our local KFC. Terrence was very helpful at that time answering my various questions and providing me with a catering brochure. At that time I was informed that although your brochure states that delivery is offered , that service was no longer offered. I used the brochure to determine how much we would need to charge each paarticipant for the items we wanted to order so that we would break even.. Four days before the event, I went back to the restaurant to give Terrance my order. I requested the BBQ Baked Beans for one of my sides and was told that they were no longer available at that location. I then requsted Corn on the Cob and THAT was not available so I chose Potato Wedges instead. After my order was completed, I asked Terence if he could give me the total that would be due at time of pick up He said "unfortunately" he couldn't give me the total and that I should just add up the amounts listed on the brochure. I did so and arrived at a total of $317.88 not including tax. When we arrived to pick up our order we were informed that the total due was $363.41 not including tax.....a difference of $55.53. First of all, your Corporate Office should provide your stores with current brochures. Secondly, Terrance should have informed me that the brochure was outdated and definitely NOT told me to determine the total cost by adding up the incorrect figures. I feel that I am entitled to a refund of the additional amount $55.53 Thank you for you attention to this matter
I visited KFC location on 3709 Hollywood St on 07/22/2018 thru drive thru and after placing my order presented KFC coupons that were mailed to me and was told by the night shift manager that the restaurant was not set up to accept any coupons. After purchasing my order, I was served cold food... I immediately refuse the food and was told that fresh food cold replace but I would have to wait and have it bought out to me...while waiting I came inside to use the restroom only to find both men and women restroom was over flooding with sewer and having a male employee in the ladies was down right DISGUSTING!!!!! I notified the manager on duty and was told that they always be in those conditions and that she was unaware that a male employee was in the ladies restrooms. After waiting for my order, I was served again that same cold food. I tried calling the restaurant to informed them of the order no one answered the phone after several attempts. I called another location (Perkins Rd) and left my name and number to have the area supervisor Renee to give me a call. As of this written complaint, I have not received a call from her
in the drive-thru, when I asked what side dishes were available, I was told to read the menu. I am sure the young man did not want to be there since it was a sunny and very hot day. I know that it is most unlikely that I will return any time soon Perhaps this is the NEW customer service but, since I belong to the old school, I will not knowingly subject myself to that again.
I too am in business and know that I could ill afford this attitude with my clients. Hence my writing
Karol. M. Isenberg
You’re company is shit.. every time I try to go to any of your stores they are either closed for some reason or you have run out of products, quite frankly I am sick of going to McDonald’s because of this constant problem
I went to restaurant #D212015 here in Magnolia,Texas and the staff was not paying attention to the front counter. Some employees were very rude and the food was very cold and the biscuts were very hard almost as hard a brick.
I was in your Mansfield Ohio Ashland Rd store on 7-20-18 at about 12:40 I order a kids meal a 5.00 fill up breast meal and I thought a 3 piece strip meal plus a cole slaw. When I went to my car I didn't get a receipt and no strip meal so I went into the store and the Manager look it up and said that I never order one and did nothing else even the cashier who grab up at least 10 receipt's left me just standing their for at least 2 mins and I was planning on ordering the meal. I called the store and that manager answer the phone and was very rude on the phone I ask for the district manager number and he didn't know it so I called your other store in Mansfield and got her number and when I called her she was more concerned if it was a male or female who gave up her phone number and not what happened and she called me back saying she was trying to help me which she wasn't at all. I was in management for over 25 years and my district managers didn't care if I gave up their phone numbers they was there to help a customer not worried about who gave up the number. I called this into your corporate office and did not feel that he cared about it either so it makes me feel your company is just out for the money and not your customer's and I will not visit your store's again and I will let others know how I was treated. And the breast I got in the meal was small like a chicken thigh not like a breast
I ordered my food 15 minutes ago still waiting for my order the customer service Is so poor getting frustrated as I have hungry children could you pls look in to this for me I am not a happy customer
Service was appalling waited ten minuites just to order food in the drive through and didn’t even get a sincere apology absolutely fuming shall not be coming back ever again and will be publicly shaming you!!
Yet again I tried to get a Friday night treat for the boys and myself 40 mins stood in the preston queue is just not my idea of fun,the whole family have decided it’s not going to be repeated, come on KFC sort it!!!!!
Penzance kfc is well known for being dirty and dail My food hygiene inspection but since being closed earlier this year, I had heard that they had cleaned up their act.
Was a bad sign that the intercom was covered in dirt and spiders webs but the staff were worse. They were out of all sides except gravy as their delivery has failed. The drink tasted like carbonated chemicals and the whole thing was more expensive than other fast food and besides the chicken and corn was not worth eating. Hoping this was a one off, the Next week I tried again and went for a bargain bucket but asked if two of the chips could be exchanged for corn (as chips here are like limp cardboard and devoid of all taste) but that was impossible. In the end I went to McDonald’s which was cheaper and tastier. Sad as o prefer Burger King over McDonald’s but kfc Penzance is not worth wasting the petrol to go through the drive through.
Drives in to the drove threw to see NO SIGNS stating it was cash only! Starts my order in the the speaker before being told! Then had to drive 10 min to get a cash machine. Goes back decided to go in the store as I had already taken so long for quickness I wanted a fast service.
No one was serving tolls were empty and the que was out the door.
Signs in store to say cash only.
No hot drinks were being served also no water available.
The service is terrible to think people are paying for food they should be providing a fast effective service.
One bad experience can put someone off every going back. It’s not somewhere I would go kfc I just fancied it tonight for tea. I won’t be rushing back. The girl serving Jess was really polite an effective when serving, it’s a shame she was hosting on her out.
You really need to pull your finger licking finger out! Kfc. Av you ever heard a happy wife is a happy life.
customers left fed up an hungry isn’t good.
Your kfc at birchanger services was vile I ordered a twister fillet wrap and they pretty much slapped it together one big piece of chicken no salad didn’t even fold it properly. I am very disappointed with this kfc it isn’t the first time . They don’t care how they make your food and I won’t be coming back again
My family and I stopped at the KFC in Carrolton Ga last night (The one close to the collage) and it was the worst experience of our life. We arrived at KFC at 2110 and did not get our food until 2150 - it was outrages !!!!!! According to girl at the counter, there was only 4 people working - yet I saw the manager just sitting in the office, 1 girl was just walking around on her cell phone, and the guy that was there walked in and out of KFC about 10 times - this was the worse and most incompetent staff I have encountered at any restaurant. No since of urgency and obviously had no problem just letting customers wait and wait -I had asked for a refund but was told due to using a discover card they were unable to reverse charge - so I am now going to refuse charge with discover - even though we got our food 45 minutes later, I will not pay for that service. The only reason we waited was because your staff basically held us hostage and made us wait. If you have video surveillance of that store, start watching from about 2100 and you'll see what I'm telling you. Found out also that we were not the only ones made to wait like that - that whole shift should be fired. I live in Kennesaw and visit the KFC in Marietta often(The Big Chicken) now that staff knows how to perform and treat customers. But the one in Carrolton should be shut down if that's the best they can offer - What a disgrace!!!
I don't know what's going on at the KFC at 1501 S Nevada avenue Colorado Springs Colorado BUT::
1. Never have any pot pies and one time I got a pie with ABSOLUTELY NO chicken in it!!
2. Long wait times. Say they're out of chicken??? Then it's frozen- have to wait- then forget about you.
3. When you call (to check if they ever HAVE pot pie lol) the phone just rings and rings- then hangs up on you. They say it's broken. Hmmm
The stupid workers charge me regular price when I gave them a coupon and then told me that it was too late it’s already been paid for.! Then I had to wait 15 minutes for a biscuit.
The KFC store in Pacific Missouri is terrible. Several times now I have gone there to get our family supper and have seen employee's standing out behind the building smoking what smelled like Marijuana and just acting stupid. on 3 occasions they put old and dried out chicken pieces in with fresh, I am so sick of dealing with these people I will no longer go there nore will the rest of my family all 28 of them. I am sure you really don't care what I say cause I am just one of those disgruntled customers but at least I got to vent.
I have taken KFC to my uncle’s house for the last several years. As a rule, I normally go to the Store in Lebanon Tennessee. The problem is that you never know what you are going to get. My regular order is the 8 piece chicken only crispy and side order of Mac and cheese.
In the past, I have gotten the wrong pieces of chicken and one time was given mashed potatoes instead of Mac and cheese. It seemed like they had gotten a little better but 2 weeks ago, they gave me original instead of crispy. Tonite, I went and ordered the same thing. They did at least tell me they did not have any crispy wings but when I got home, I had 4 thighs, 3 legs, 2 wings and 1 breast. This may seem trivial but when I order something, I want what I order.
I have even tried going inside and trying to watch them but I usually get frustrated doing that. I know how hard it is to get good help but I am tired of never knowing what I am going to be eating. Tonite, I was given a higher price but since I knew the amount that I usually paid, I got that corrected.
I know there is no way you can make sure this problem is corrected and if I am going to continue to go to KFC, it will be my responsibility to check my order before I leave with it but feel it is a shame that is necessary.
I complained to you about getting chicken with NO meat on them. Now this has happened twice from the same location and I contacted you and you said you were sending me a voucher for me to use on my next purchase yet I have NOT received it. My case number is FGY9N. Now I have not purchased any more from you since you obviously don't really care if I spend my money on your chicken or not and only told me you were sending me a voucher hoping I would go away. Well I have found out recently that I am not the only one complaining about the lack of meat on your chicken bones. I know of at least 3 other people that were NOT satisfied with what they received at your establishment as well.
Now a friend stopped by yesterday and although I had no idea he was even coming he just happened to bring a bucket of chicken from you with him and it was supposed to be 16 piece bucket meal and even though there was 16 pieces in it we had 9 wings... REALLY??? Now I don't know about you but when I pay TOP DOLLAR for something especially food I expect to get what I pay for and not get robbed just because you decided to pawn off more of the cheapest cuts on me.
I just want to know if you are sending that voucher like you said or should i go on all my social media sites and tell everyone about my experiences with you? I can NOT afford to keep purchasing food from you if you insist on not giving me what i pay for.
Went through drive through in Center T.X. Store.Ordered family mashed potatoes checked order jalf full took it back into dining area and told cashier she then called manager over i told her then she asked who made order the whole kithchen employees started laughing and called uppon another employee and said u got caught then they filled another container of mashed potatoes and the manager handed it to me and said have a nice day
My compaint is i went to get 10 hot wings with other stuff, the lady went and checked and she said she only had six i said ok plus a couple of legs for being short hot wings she said no i would have to pay the same price for six as i would for ten i told her no just put a couple of legs in will call it even this lady should be fired. I will never go back to that store ever again and i am telling everyone to stay away. What a rude cheep person .
KFC Barlborough. Made an order at 11am for collection at 1:30pm. A large order. When collected was missing items and had to do 10min drive back. When collected just got a curt sorry and had to wait again.
We spent almost $20 for 2 dinners, for BOTH to be wrong and didn’t get close to what I paid for. I then called the store to be put on hold twice and be “disconnected “. Unacceptable.
Hi myself and my family went to kfc on Salhouse rd Saturday 7.7.18 for the first time . I was absolutely appalled at the hygiene pics to follow.. firstly my burger was stone cold drinks were flat told the machine had broke.. my children’s corns on the cob were green, I went to use to toilet absolutely disgusting clearly hadn’t been cleaned that day!! The bin beside our table that we sat to eat our food had old liquid spilled to the bottom of it.. the window to the other side of us had dead flys all over it.. the tables where dirty not the service you expect in a restaurant..
My Husband and I use the KFC regularly at the Princess Alice dr,B73 6RB.
We order a fillet meal and a zinger meal mostly box meals from the drive through.
We are getting a bit tired of getting home and the boxes are not marked so we have to sort who’s is who’s and I don’t like bitting into a spicy burger. But it just so happens this has not been the case on our last few visits as both burgers have been fillet ?? I have managed to persuade my husband it’s been a couple of one offs but today was the last time. We never get what we ask for so we will take our orders somewhere else as this is the only KFC close to us.
Mrs Hawkley
SPI tx location...Food was cold like it had been sitting out and there was hair In the popcorn chicken. The manager BLANCA refused to replace the order!
Had to wait an hour in my car for my food. They didn’t have any grill chicken so they told me it would take 20 minutes to be done and that they would bring it out to my car. After waiting for 50 minutes they brought my food out. No apologies what so ever. Is kind of ridiculous that it’s supposed to be a fast food drive thru and I had to be pulled to the side and had to wait 50 minutes. So disappointed.
I went to KFC Deeragun QLD 4818 at 8.59pm on the 4/07/2018. [This has happened regularly] and they had no regular chicken ready I would have had to wait 25mins while they cook some. This has happen to me lots of times I have been there at different times of the day, If its not Chicken then its there chip's. This has happen to lots off people at Deeragun that I have spoken to that live in Deeragun
I hope the 1 star is for very poor.
WED. July 4TH AT 9:18PM;
Stopped by your facility and
placed an order of 12 piece with all the trimmings. After this the operator of the window told me " We have No Chicken". I thought to myself not only this affects me but my guest and family too. I have enjoyed your service for years.
Are y'all really out of Chicken?
Location was on the corner of Metro Plex and Harding Rd. Nashville Tn. 37211
Fell free to talk to me about you not Having Chicken, 615-779-1477.
There is hair in my food. This is not the first time this has happened. Workers need to wear their hair nets and bun.
I drove approximately 15 minutes for a meal and got a Milkybar krushem, on my way back home I had realised their was bright orange bits in my Krushem and they were a potential choking hazard, I rang the store which was Milton Keynes Stadium and the manager was rude on the phone and claimed it was mixed with skittles but that’s unacceptable as I had asked for a Milkybar not Skittles, so I brought it back to the shop which was a 15 minute drive and spoke to the lady team leader, she was quite rude and never apologised for her teams mishap, I asked for a receipt on my previous visit and they never gave me one so I asked the team leader and she gave me a bit of paper with the words “Milkybar krushem” I’m sorry but that is not professional and I am not happy with the service I received.
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