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Write for Us Lowes Complaints Continued... (Page 12)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937
While I was in your store, there were dogs barking, growling and at least one unsanitary “accident .” Your dog friendly policy will prevent me from shopping there again.
When i made a purchase on a new washer i went to the to the Lowes website to fill out the customer survey. After finishing the survey about the poor service of Lowes i thought i would receive a comment from you ( since i was highly dissatisfied). But i guess that the customer survey you want me to give is just to make me think Lowes really cares about what customer satisfation.
Contracted with Lowe's in Dec 2016 for a kitchen remodeling job. Promised a 30-day completion after cabinets arrived. A year later, in Nov of 2017, with the job about 80% complete the installation contractor walked off the job. Lowe's corporate management advised we wait a week or two for installer to "cool off." In December 2017 we were advised that installation contractor would not return, were offered $5,000 to complete the work, and told to hire our own remodeling contractor. We informed Lowe's that we expected them to honor their contract and complete the work.
In January 2018 we hired a lawyer to pursue "binding arbitration" as required by the contract. Lowe's corporate management has refused multiple attempts by our lawyer to comply with the contract. They refuse to make arrangements to complete the work or comply with the binding arbitration portions of the contract.
We are now forced to pursue civil action to get Lowe's to comply.
A 30-day job is about to start its third year with no end in sight. We have appliances whose warranty has expired that have yet to be installed! My wife's father passed away in February of this year. He was our guest at Thanksgiving each year. We had hoped to have him here this year to resume the family tradition. And now that tradition too is lost.
Lowe's is not an honest place to do business and has no heart.
We purchase a new Refridgerator and it was to be delivered last Saturday (11/3/18). Sat morning the store called and stated they could not find it but would call back when they did. NOTHING. I called around 2:00 and they said they were still looking for it. Really? How do you lose a fridge. They finally called late that afternoon and said they did not find it but would keep looking and try and deliver it on Sunday. Sunday comes, no call, nothing. We go to the store and they cannot explain anything, just say they could not find it, did not know if it was sold to someone else or even delivered. This is insulting because I know they have to know what happened to the fridge. The lady said she would order a new one on Monday and put our name on it. Really, was the first one not ordered with our name on it. She said she would up date us on Monday. Monday comes, no phone call. I finally call and am told it was reordered and should be in by Fri (11/16/18) and they would call to set up delivery. Thursday comes and we get a call from the delivery guy saying they would be at our home to deliver in the next two hours. WHAT? No call to schedule, nothing. Delivery guys said he just delivers and he apologized for we had been treated, said he would call the next day to set up delivery again. We shall see if it gets delivered today or if we even get a call. My husband has his own electrical business and he purchases a lot of material from Lowes but I think we will be shopping elsewhere. Our experience is less than desirable and rest assured I will tell everyone I know. Your customer service sucks and your employees are not properly trained. All it would have taken was communication, that's it but instead we got nothing. I am not usually a complainer but it's 2018 and there are plenty of other places to purchase the things you sell. Im sure this complaint is going to deaf ears and I guess that is the norm these days.
My wife and I wanted to have a new kitchen backsplash installed. We went to Lowes on 9/21/2018, and picked out the tile we liked. We aslo paid $35.00 to have a detailed measurement performed at our house. We returned to the store on 9/24/2018, to pay for the needed materials, and labor, to complete our project. It was after this, that things got really messed up. Our tiles were ordered, but when they arrived, no one contacted us to report that they were in. We had come to the store to inquire about an installation date. We visited the store two more times, and called three times, but no one at the store could give us an answer, as to why the contractor had not contacted us to set a date. We are planning company for Thanksgiving, and thought we had allowed for plenty of time. We ended up getting another contractor, on our own, to complete the project, and we had it installed on 11/12/18. We cancelled the contract with the Lowes store # 3351, and were refunded our payment for the installation, minus the $35 we had paid for measurement. This whole scenario is rediculous. We live in The Villages, Fl, and let me say that bad service news travels extremely fast through the social media network here. I don't know what the problem was, but we should have at least gotten a phone call in return, for our numerous calls and visits. This is a very poor situation, one we never experienced with Home Depot, here. I'm not sure what you can do, but we are very upset that this situation was not resolved by Lowes, and we were left to fend for ourselves.
I purchased a LG refrigerator from Lowes in 2016. The LG refrigerator cooling system stop cooling within 2 years of the purchase. The cooling system has a 7 year warranty on parts and labor. But Lowes refuses to honor the warranty that was sold with the refrigerator, or help get the refrigerator repaired. LG did have one of their service employees install a new compressor, but the refrigerator still doesn't work. Last time I buy a LG or a appliance from Lowes...
i purchased a sink/vanity.This began in early august when i ordered a detail for sink. After waiting several weeks I got a call from the installer and he came out and inspected old sink and said the new sink would fit.By then it was mid september.I went to lowes and ordered /paid for sink.they said sink must be special ordered.Several weeks later i got a call from lowes .Sink was in and i would be receiving a call from the plumber to set installation date.I reminded lowes that the order included faucets and a trap and to be sure all the parts were there.The plumber called and set an installation date.FInally.The day of installation i got a call from lowes.My order was incomplete and would not happen that day.They had to order the trap Several weeks later lowes called .Parts were in and i could expect a call from plumber,which happened and he set a new installation date.Plumber arrived right on time with new sink.I guess no one at lowes had bothered to inspect the new sink .It had a chip on top.It was broken.Plumber returned the sink.I got a call from lowes.they said they had re ordered the new sink and it would arrive on nov 11 and i could expect a call for installation.It is nov 13 and i am still waiting.
I purchased a gas stove. I asked the associate if the gas stove came with all the parts to install the stove on my own and she said yes. I was trying to save money on installation fee. If all the parts came with my stove, I could do it on my own. What she failed to tell me is that the stove that I purchased is designed for natural gas hook up, not propane hook up. She did NOT know the stove that she was selling me contained the natural gas hook up. When I got it home, and hooked up my stove, the overwhelming smell of gas went through my house. I went back to Lowes and not the appliance person, who referred me to a young male who was sitting in the cabinet dept., but I had to coax a retired female to help me find a part because the guy I was directed, per your appliance employee, to ask who was also working in cabinets was to busy on his phone talking to his friends about YouTube videos. Got the part, hooked it up, gas everywhere. Had to call gas company, emergency call and expense. The stove I purchased was natural gas, not propane. The gas company did not convert, they red tagged my appliance and told me to call Lowes back. How do you have people working in these areas that do not know the potential problems a consumer may face when installing one of your products. Had she told me that the stove I purchased was universal but came only hooked up for natural gas I would have made arrangements for my gas company to come out and do the install. NOW I AM STUCK WITH AN EMERGENCY CALL OUT FEE AND AN ADDITIONAL FEE TO CONVERT THE STOVE FROM NATURAL GAS TO PROPANE!!! All the money I have invested in Lowes for the past three years upgrading my property with your products and consistently being let down by employees who don't know anything about the products, this one I am not letting go because I could have easily blown me, my family and myself up over an untrained employee and another employee who was too busy on their cell phone talking about youtube videos. I am therefore requesting a phone call about my situation and for Lowes to pay my emergency call out fee to include all fees to install my stove properly. Thank you in advance, Stacey Womer 910-263-3540
bought a fence they installed the wrong kind....2 months and the bottom sags...been almost 6 weeks and nothing....alway wait and ill check on it...ill never buy a thing from lowes...there customer service is the worse!!!!!!!!!!!! must of spoke to 7 different people...ill call you right back...what a joke!! call corporate and still nothing....what is a person todo......passed pissed.....
I have a stove and the glass top cracked and after a month of calling Lowes and talking to several different customer services reps, each with a different story, I was told the stove would be replaced and when that didn't happen I am now told that the crack is not covered under the extra protection plan I bought, and they will not fix or replace the stove. Now I have to go and buy a new stove. It will not be from Lowes.
I special ordered a bathtub from Lowe's for a bathroom that I am having remodeled. The bathtub came in damaged so I got another model from the store in stock. I ordered this for easy access for my mother to get in and out. The new bathtub
I got from the store I am having to have bars installed. They are telling me I have to pay an extra $500.00 to installed them. I am sorry but that should not be at my cost. When I ordered it the guy Andrew knew why I was ordering it for my mother so if would be easy for her to get in and out.
In short, on October 19 I was told that a set of hinges had to be ordered to fix the door on GE stove I bought at Lowe's. I've been on the phone with several people from Lowe's and am getting the round around. It's been 20 days and nobody has done anything to fix my problem. I don't know why it is taking Lowe's so long to send a set of door hinges.
Vicente Hernandez
6040 E. Yandell Dr.
El Paso, Texas 79905
915 778-3908
Hello,
1. I had Lowe's install windows in my house a couple of years ago. One double window has developed a leak and the rain is coming into the house around the window. I want to know if the warranty covers a repair. I believe it does, so I need someone to come and look at it.
2. This one is also important: I off the windows before the deadline for paying interest. That was well over a year ago, and my credit report still shows a $2,000+ balance on the account. How long does it take Lowe's to report a paid off account? These kinds of things affect people's credit ratings and do not foster good customer relations. Please have someone contact me about this. Thank you. David Watkins 678-873-2296
I purchased a Samsung Refrigerator Freezer and since then Lowes has had to send someone out numerous times to fix the ice maker. It was completely replaced a few months ago. Again it has stopped working. The protection plan that I kept paying for has expired. Why do I have to pay to fix something that has been a lemon from day one. I realize the problem is with Samsung but I bought it from Lowes and I would expect them to stand behind what they sell. Apparently not. At this point I am sick and tired of the entire thing and will start saving up to replace the entire refrigerator. Be assured I will NOT purchase it from Lowe's. I will never buy anything from Lowe's again. In fact I will never walk inside a Lowe's again.
Done in Maryland,
Ellen Farro
4293 Molesworth Terrace
Mt. Airy, MD 21771
301-512-3097
I ordered a door over 5 months ago, and still haven't received it. The customer service is terrible, they have no answers.
On Tuesday 10/30/18 I contacted Pro Service Dept.at Manchester, Ct. store by phone. I asked about installation of a recently Lowe's purchased garage door opener & repair of a squeaking door. I paid, by credit card, $35 for someone to come out & evaluate the project. I was also told that if I had Lowe's do the job the $35 would be credited to the final bill. I was told that I would be called to set up an appointment within 48 hrs. When I didn't hear from anyone I called on Thursday & was told by the manager that they are really busy &I wouldn't hear from anybody soon. If I didn't hear back by Monday (10/5)I was to call back the dept.. Yet, they charged my card immediately. Why does it take days to make a simple appointment? I find this "customer unfriendly" at a minimum. I have been a long time customer having spent thousands of dollars over the years. What can be done to correct this awful experience? I expect, at a minimum, to have received a the call within 48 hrs. As it stands, I have no idea when it will happen.
Thanks.
I called on a Saturday morning however I had also called during the week. I had placed an order for an exterior storm door with store #631 back in September (order actually didn't get placed until early October as it took 3 weeks from mid-September to 1st week in October for someone to come measure the door which was located only 10 miles away from the store). The store let me know the other day that the door is in -- -has been in for a couple of weeks -- I am trying to get the installation done before it gets cold as my current door is broken but Lowe's has very poor customer service. After being on hold 40 mins. someone decided to hang up on me and since calling back again, I've been on hold for 2 hours!!! That's ridiculous. Now it's past 2 hours and still on hold and I have no idea when I am getting my storm door installed. I guess Lowe's will call when we get snow on the ground.
I made a purchase at store #1581 Terminal 15 on 10/24/18 at 10:54:14 for the Total of 1,128.77 I used my Visa card " ONE " time. The next day my bank statement showed two transactions. One for 1,157.43 and 56.34 that's two transactions after I left the store. Is this a criminal matter I do believe so, At no time did I give prior consent to anyone to add amounts debited from my account ( After the fact ) I'm very familiar with the consumer protection laws. I am very interested in knowing the individual that took it a pond themselves to run my numbers twice seeing I had the card in my wallet when I left the store. After the Fact. And increasing the total payout. Am I upset?? Yes very much so. If your not condoning this type of thievery than I would suggest someone take a look into whats going on here. Surely I'm going to.
Thank you Jeffrey Mott
I visited the Lowes in Homewood Alabama on 10/24/2018 around 11:00 trying to purchase the life like werewolf. The display was all that was left so the sales associate found me one in Adamsville Alabama. I contacted the store directly and paid for the item # 1026560. I asked a friend of mine to pick this up for me and so he went to the Adamsville store around 3:00. He called me and said that the item was not flagged as sold and sold to someone else. A clerk spoke to me and said she was sorry and would refund my money along with giving me a $25.00 gift card. She mentioned they had looked around in other areas and did not see one. I immediately started calling Lowes in many areas and found the werewolf in Northport, Tuscaloosa. They said they would not and could not take an order over the phone nor hold the item for two days until I could get there. I explained my situation on what had occurred, but that was no help. I contacted a manger from the Lowes of Adamsville (same day around 4:00) to see if he could get it shipped to this store and he inquired on what had happened to me and I explained. He took my name and number. As of 10/25/2018 at 1:20 I have not heard from any store manager or anyone from Lowes. I searched for werewolves over the internet and saw that Home Depot had one. I called the 280 store because I was showing one was in stock and they actually did not have any in stock, but this sales associate found me one and had it shipped to a store close to me. I went in and picked up this item around lunch time today. Now that is customer service. I am very displeased of how the situation was handled at Lowes, but luckily Home Depot was able to pick up what you (Lowes) was lacking – Customer Service!
On June 13, 2017, Lynda Lombard from the S. E. Greensboro Lowe's came out to our house to access and get measurements for a new shower. I emailed her the shower information that I choose on that same day. She did not place the order until 6/28/17. We paid a total of $3590.89 for the shower and installation- invoice # is 1469116. From the very beginning, we have had nothing but issues.
7/26/17- email sent to find out when the shower would be installed, the same date shower was delivered to house.
7/28/17-install completed
8/15/17- contacted Lynda stating that the shower was leaking
8/30/17- Contractor was sent back out to investigate. Found that the door was leaking
9/11/17-Nikki Montgomery- Project Manager said that a part needed to be ordered for repairs
9/13/17- Part received-called and emailed Nikki and Lynda to let them know
9/19/17- called Customer Care Department because I had not heard anything from Nikki or Lynda
10/2/17-Still no response- emailed Nikki and Lynda again
10/27/17- emailed Lynda again about shower door issues-
11/1/17- New doors and sides installed
In July 2018, I started smelling a mildew odor in the bathroom
Contacted Lynda
7/26/18- General Contractor came out to inspect and found the shower had been leaking and needed to be replaced
9/21/18- new shower arrived on my porch
10/2018- made an appointment for installation of new shower
10/23/18- General Contractor came out to demo and install new shower. Upon demolition the crew found that the base pan was the problematic area. Installation halted, they then called their boss which came out to evaluate. Wayne stated it appeared to be a default in the design and that the new shower base was identical. He could install, however the same issue would occur. He called Lynda to report his finding. He stated that she would be calling us.
10/24/18- I email Lynda to find out what the game plan was going to be. She emailed back and stated that she sent info to Stefanie Blevins at CPO and asked what the next steps would be. Lynda called me around 2:45 today and states that she had heard back from Stefanie and was told that we would be getting a refund. We could go over on Saturday and pick out new shower.
We called Customer care at Corporate office. Spoke with David in the install complaints department, David stated that some showers just leak. Told him that was ridiculous and that people do not purchase showers that leak and cause mold in the home. Asked to speak to a Supervisor. Was transferred to a Barry. Barry stated that they have done everything they could do. He did not design the shower and was not responsible for upgrades or any additional cost and that Lowes did everything they were supposed to do. I Stated that they need have their supplier (Kohler) cover any additional expenses due to the numerous inconveniences this has brought to your customer. Once again he stated this is all he could do. I then when I was going to get my refund, that I needed to know a day. I also asked him when they were going to get the showers off my porch. He was not able to give me that information and made note to have Stefanie by end of day 10/26/18 to give me that information.
We have been without a shower at least 6 months out of the past year. We did not purchase this product from Kohler, we purchased from Lowes, because of the business that we have experienced with Lowes since 2010. This has been a very bad experience for us, and we would like to hear how you are going to hold onto a valued customer.
I am attaching pictures of the current state of our shower. As you can see in the picture, there is a heater in place to dry out and kill the mold that has began to grow. Also a picture of the showers that are on my front porch waiting to be picked up.
I purchased a railing on July23 2018 to be installed on my front porch!!from Lowes on Baptist Road in Pittsburgh!!!! It is now October 24th and still do not have an installation date!!!Have contacted the store and customer service and am tired of the apokigies!!! I was suppose to get a new surface on this front pporch whih was ordered in june but can not be installed until the railing is installed and now because of the lateness ofthis my surface has to be delayed till spring!! I am very very disappointed with Lowes suppose to be a reliable store!!Dont think I will ever recommend this store also the railing parts have been sitting inmy driveway for two weeks when they were delivered!!! VERY POOR SERVICE!!
Lowe's made a clear error regarding my eligibility for certain rebates. The rebate department responded like automatons and refused to think it through.
The store manager in Medford had no such limitations. He understood the situation immediately and rectified the situation within moments.
Thank you Daniel!
We purchased a new toilet about 3 weeks ago and paid for installation. It started running 24/7 and when I called Lowes store where we purchased it, the person at the customer service desk started telling me to open the tank and fix it myself. I am a 70 year old men (my husband is overseas for a month) and they expect ME to fix it. This is our master bath toilet and I have mobility issues and I had to turn the water off to this toilet. I now have to go down the hall to another bathroom half asleep at night if I need facilities....this is unacceptable. We also had previous problems when we contacted Lowes for a repair to a refrigerator purchased there. They sent out a repair man who charged us over $200 and never fixed the refrigerator. Wish I could give Lowes service a zero star rating. I think we will be taking our business elsewhere in future.
I had a complaint about an issue on oct. 18 2018 in Lafollette, tn. the manager Billy called and resolved the issue. thank you very much I appreciate the understanding. a faithful customer James and Juanita Barger
I contacted Lowe's to remodel a Condo I purchased in February of this year. My initial contact with the designer was wonderful. Jeanette was very helpful, talented, and listened to what I wanted. I went ahead and paid the $40,000.00 plus to complete a job I was told would be completed by June 15th of this year. It is now October 23rd and Lowe's has only worked for 1 day, and only part of that day. I pre-paid to take advantage of a 10% discount for all supplies and labor. I have paid thousands of dollars in rent I shouldn't have had to pay. I feel very taken advantage of and question the honesty of Lowe's. I saw a news report of a family that is going through a similar situation. My next step is to contact that same news station, however I would like to give Lowe's a chance to make this right in a timely manner. I am waiting to have a call returned from my project manager, but have not heard from her.
I wouldn't expect Lowe's to take advantage of me but feel as if that it is exactly what is happening.
Lee H Moore
South Tampa, FL
I had an appointment with Rosa Mandujano on Oct. 23 at 9a.m.The purpose of the meeting was to get an estimate for a new roof. It is now 10:30 a.m. I have called lowes 800 number twice and no one seems to be able to tell me anything. I was given Rosa's phone number. She is not answering her phone. Finally I contacted your customer service dept. The lady i spoke with contacted your store in Camden, De. She returned my call and said someone from there would be contacting me. Have not heard from anyone yet. At this point I am not sure why I bother to make this complaint. If your are not interested in my business not sure you will be concerned with my complaint. If you care to contact me my number is 1-302-653-5274
Oct.18 2;30 P.M. while shopping at Lowes in Lafollette,tn. a sale sign on 42 gal. trash bags was posted for $11.95.when we went through line they rang up at $14.95 when my husband said they had a sign for $11.95 the cashier asked where the sign was, when he turned around it had been changed. She got really hateful with him. Jim told her just to put everything back. I went back in to see if the sign was still there I had seen, as I went through the door the cashier that waited on Jim and 2 more were laughing at the way she told him off. the sign I had seen was still there. I asked her to go with me so I could show her and told her I didn't appreciate her laughing at my husband She just peeled the sign off no apology or anything. We appreciate Jims' veterans discount but not the treatment he received, we drive 40 miles Jim is not well and is 78 years old. I called and complained was suppose to hear back within 24 to 48 house so far nothing phone number 423 319 7170
KITCHEN CABINETS INSTALLATION
On April 6, 1918, the cabinets were delivered to my house.
April 10, 11, 12 : Installation worked on but not completed; also, the Mocha Glaze quality was not acceptable.
They were replaced, but with the wrong color.
The same wrong color was sent a second time.
When the correct doors were delivered, one of the corner double door was missing.
The towel rack under the sink was not installed.
Then in addition the connection to the water for the backyard was cut off.
When the old cabinets were taken out, a leak of the faucet that feeds the water to the backyard was discovered.
The technician promised to come back and finish the job, including the connection to the water faucet in the backyard.
That did not happen. I had no water in the kitchen for about a month.
Lowe's then asked the company who had installed the countertop to connect the water.
They did that but did not include the connection to the backyard.
(Fortunately, we had a wet summer. I didn't have to water much after the planting was finished)
Since my return from summer vacations in July, August and September, I have called the Project Coordinator, Terry Vogt, several times to let her know, that I am now home.
She tells me that the installer will call me. He does not, and I'm told to be patient.
These appliances were ordered and paid for JULY 2018.
Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights?
(following are emails last I heard from Lowes)
From Kim Bangert
Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered.
Williams, Cynthia - Cynthia J
Mon, Oct 15, 3:50 PM (7 days ago)
We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your information to the appliance team to be taken care of.
Cynde Williams
Install sales manager
Lowe's Store 0319 Billings, MT
406-655-9317
We bought a new but dented and scratched fridge at a Lowe's in Surprise, AZ., we did get a great discount, but were rudely told that we couldn't get a Military Discount which we normally get, we understand that it is your Policy not to give another discount on a discount, and that is okay, except not a 'Thank You for your Service', but a rude no you don't get a 2nd discount, you are already getting a big discount, The delivery men were amazing, but they had to leave the fridge because we had to trim 1/4" off a cabinet, later we found that the divider for the top freezer drawer was broken and were missing a few other small parts. Called the store and again was rudely told that they couldn't help us with parts because of our discount that we were on our own finding the parts that we needed.....we understand you have policies, but the rude employees we do not accept, and we most likely will do our shopping at Home Depot from now on.....
Dick Kelly and Janet Convertini
Went into Lowe’s store in clovis ca. Yesterday to purchase a newage garage storage system at about $1500.00. I asked if she could give me a 10 percent discount a she stated she would have to check with the manager AUDREY. The manager stated no. The lady printed a quote and I walked up to the office where Audrey was and I mentioned that Home Depot always gives a discount to my boss because he is a veteran which I’m not. She stated I could get 5 percent if I opened a Lowe’s credit card. I don’t need a credit card !!!!! By the way I was sent to three departments before I got to the department that said she could order it for me. Shelving,, mill work,, & home decor. So off to Home Depot I will go even if I get no discount I will order from them. No flexibility, don’t give a crap attitude about making a customer happy, and employees not knowing who orders what will send me elsewhere every time.
I went I to the store on Bellflower to purchase a wall oven. The oven was on sale and they said it was a good idea to pay a service to come out and measure to make sure it fits. I said fine but the sale ends in 4 days do I get the sale price if it takes longer to measure the space. The associate said yes. I had problems getting the outside service to call back for an appt. So I went in today 2 days after the sale was over to cancel the service but I still wanted the oven. The appliance mgr said I could get a refund on the service but he could not get the sale price anymore for me to purchase the oven. If I would have known that I would have purchased it in the first place. I don't think that is a fair business practice. Please email or call me. 760)927-0334.
Smooth Surface 5-Element Self-cleaning Slide-In Single-fan Electric Range (Stainless Steel) (Common: 30-in; Actual 29.875-in)
Item #: 804174 | Model #: WEE745H0FS
$1,099.00
Complaint - Stove is 3 days old and the oven doesn't work, called Whirlpool and a service tech was sent out - seems it's a bad fan sensor that needs replacing on a BRAND NEW STOVE - said it take a week or so to get the part for the oven that's never worked right out of the shipping box.
Lowe's is ADVERTISING a pressure washer on your website: Troy-Bilt XP 3100-PSI 2.7-GPM Cold Water Gas Pressure Washer CARB Item
# 753004. for 50% off price of $199.99. Good deal, right! Not according to you its not!
Sales item is good thru 11/2/18! I Want to buy it and told you NO LONGER HAVE THIS ITEM??? Your internal folks I spoke to said its a discontinued item, and no longer available? Here is my beef..... if the item is no longer being sold at the store, why then do you promote the advertisement???
I find this deceptive and does NOT promote good will. Very upset about this.
I have been a valued Lowe's customer for many years and have never ran into this type of behavior! Here is my thoughts; if you had limited supplies of this product tell us in the advertisement. If the item is being discontinued store wide, tell us in the advertisement!! I would then understand that if I saw the ad and wanted to buy it but was too late to act on placing the order I would be out of luck and I would understand.. my loss, right!
I feel that the Lowe's of old would not do this. I can see Home Depot doing something like this, but never Lowe's.
Jim Reynolds
706-410-3884
I was utterly frustrated during a shopping experience at the Orangeburg Lowes store on October 15. I went in to purchase a trimmer. I asked for assistance three times over a 20-30 min period and was never given the help I needed despite calls across the store by three different customer service employees. Needless to say, I left the store without the intended purchase. I guess, , selling to customers is definitely not top prior at this Lowes store; neither is customer treatment!
Being treated as if your a shoplifter when you arent. Refunds for returned items should not be put on a "gift" card. If they are you must prove who you are and allow Lowes to take down all the information they please from your drivers licenses, which they demand from you and will not honor the refund unless you produce it.
Owner of apartment building ordered a refrigerator and toilet to be delivered from Glenwood Springs store to Rifle, Co on Saturday, October 13th, 2018. Received call on the 12th that it would be delivered between 7 and 9 am. I am the manager of apartments. I got up at 6:30 to be ready for delivery. I also have to go to work usually at 9 am. Made arrangements with my job to be possibly late because of delivery. Got a call from driver at 7:45a,m, that they would not be here until 10-12. Called the store manager, he did not apologize and said we could reschedule the date. Are you freaking kidding me. He also said he would contact driver and let me know... still no call. What the hell kind of service are you people running here? YOU made the confirmation call. People schedule their lives around your deliveries, then you change the horse in the middle of the race???? This is so RUDE, INCONSIDERATE< AND WRONG ON SO MANY LEVELS!!!! Going social media with this..... HOPE YOU HAVE TO WAIT TILL WHENEVER FOR YOUR PAYCHECKS!!!!!!!! have a great day, thanks for ruining mine!
We bought a Whirlpool refrigerator at your Sonora, CA store on Sunday October 7, 2018. We were told that our purchase price included delivery and installation. On Monday October 8, 2018 two Lowes delivery men took away our old refrigerator ($20.00) and deposited the new refrigerator in the middle of our kitchen. They informed us that they could not hook -up the new one because they would need to cut into the wall. They shut-off the main water valve and left our house saying that we would have to find someone else to install the refrig. They left our new fridge in the kitchen and left us with no water in our house. The main water line was turned off because they couldn't stop the copper tubing from flowing. A handyman charged us $50.00 to hook-up the refrig, to our existing plumbing.
We are cancelling the Microwave, stove and washer and dryer we were going to purchase.
Installation Services.
I purchased windows in April 2018. After repeatedly calling and asking for an install date, Lowes finally found me an installer in July. I called off work to be home and he never bothered calling or showing up. Lowes apologized but at this point I firmly stated I wanted a new installer. They found me one, for six weeks later. When he arrived he told me that Lowes hadn't given him all the windows so he had to go back. He then told me they did not have enough trim in stock and the trim they gave him was cypress, not white, which means I have to paint it when he's done.
He installed one large bay window in my living room and the screws are brass and a huge eye sore. He promised to come back and try and fix it later when the rest of the trim arrived.
Flash forward 2 months, we are now in October. I have a new installation team. He brought TWO DIFFERENT types of trim, two different colors. And they tell me they have no way to fix the screws in the bay window so I guess I'm just stuck with them.
I've never been so unhappy in my life. This was supposed to be a happy home improvement project that I saved for on my first home. It's now the rainy season so I can't even paint the trim around the windows at this time. And I just keep placing furniture in front of the bay window so that no one can see the ugly screws sticking out. The entire thing makes me never want to step foot in a Lowes again. Any time I try to express unhappiness with the install team they tell me it isn't their fault. And each installer has expressed that they dislike working for Lowes.
I purchased from Lowe’s carpet and had it installed in a one bedroom condo in Irvine, CA. The carpet has a crease 5 feet long. I was advised by Lowe’s the crease will eventually go way or just have it cleaned. It’s been ten months and I finally had it cleaned. The crease has not gone away. Lowe’s came out to investigate, but determined there’s nothing wrong with the carpet.
We ordered $8,000 worth of appliances on9/2/2018. We asked if we could get a later delivery so my husband could be ready for the install. We are doing a complete kitchen remodel. The appliance were to be delivered today 10/6/18. I received a call ystereday from a female at the store saying the microwave was not in yet and did I want the rest of the appliances delivered today as scheduled I said I did. Later in the day I received an email stating that none of the appliances would be delivered until Nov 7. I assumed it was an errror as I had just spoken with someone. My husband continued last night getting everything ready. I called to confirm and sure enough none of the appliances were scheduled for today. The store manager wanted to know who I spoke with- I had no idea- why would I ask? He said they were not delivering any of it until now 7th. Really? My whole kitchen is tore up and I have nothing to cook on He said he could get it out tomorrow-fine but we have friends in town and now have to cancel our plans for tomorrow as well as today. When I asked about the microwave and why it is taking 2 months to get it he said it was out of his control. That was it. I am very disappointed in Lowes and will not be making any future purchases from Lowes. And we have 4 bathrooms left to remodel.
Went into the Statesville lowes to buy 50 bags of black mulch. Couldn’t get any help so after loading 48 bags by myself an employee finally came over to help me load the last 2 bags. This was after he stood there and watched me load the 48 bags by myself. This seems to be the norm for this store. I am in the construction business and spent a lot of money at this location. In addition I talk to a lot of other construction workers who said they have the same issue (can’t get no help at this store) many of them including myself have been taking our/their business to Home Depot. What a shame!!!!!
MY NAME IS FLORA BRIKHO, I PURCHASED WASHER AND DRYER ON 9-20-18 AT LOCATION (2000 METROPOLITAN PARKWAY STERLING HTS MI 48310) I HAD IT DELIVERED NEXT DAY. AT THE TIME OF DELIVERY MY TWO CHILDREN WERE HOME AGES 24 AND 19
MY PREVIOUS DRYER WAS GAS LINE NEW ONE IS ELECTRIC
THE TWO DELIVERY MEN INSTALLED WASHER AND FOR THE DRYER THEY JUST PLUGGED THE ELECTRIC TO THE SWITCH AND DID NOT CLOSE OR CAP THE GAS LINE. IT WAS DELIVERED AROUND 11 AM . I GOT HOME FROM WORK AT 3PM AS SOON AS I OPENED THE GARAGE DOOR NOT TO MENTION I WAS NOT IN THE HOUSE YET..........I COULD SMELL GAS FROM MY DRIVEWAY.....I RAN INSIDE MY SON WAS SLEEPING MY DAUGHTER WAS COOKING HAD THE STOVE ON FOR 3 HOURS ....I CALLED CONSUMER ENERGY TELLING THEM I SMELL GAS THEY TOLD ME TO EVACUATE THE HOUSE ASAP!!!!!!! THEY WERE AT MY HOUSE 10 MINUTES AFTER I CALLED ......I HAD A GAS LEAK FROM THE DRYER INSIDE AND OUTSIDE THE HOUSE...THEY WERE SHOCKED THAT THERE WAS NO HAZARDOUS!!!!!! THE SAD PART IS I WENT TO THE STORE SPOKE WITH A MANAGER NAME RON,AND INFORMED ME THAT THE HEAD MANAGER WAS NOT IN AT THE TIME AND THAT HE WOULD CONTACT ME!!!!!!!! I CALLED THE STORE LEFT SEVERAL MESSAGES FOR THE MANAGER TO CALL ME BACK.......MY LAWYER WILL BE CONTACTING YOU I AM VERY LUCKY MY HOUSE WAS NOT ON FIRE AND ON TOP OF THAT I WOULD OF LOST NOT ONLY MY HOUSE BUT VERY IMPORTANTLY MY KIDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WAS VERY CARELESS AND STILL HAVE NOT HEARD FROM LOWES MY NUMBER IS 586-321-5393 THANK YOU I SURE HOPE I WILL BE HEARING BACK ASAP AND TAKING THIS MATTER MORE SERIOUS
Called to setup a quote for gutter repair, waited a week for appt. when they arrived, we were told that do not do repairs, only whole house gutter systems. Yeah, right. They could have told us that over the phone. We r elderly and want others to be aware of this scam.
Hello, 10/4/18
I have just returned from the Lowes store in Everett WA. Earlier this week I had returned some flue pipe that I had over-ordered and showed the receipt. I was asked if I wanted cash, return money to my original debit card or a gift card. I thought a gift card would be good then my handiman could go back to Lowes if he needed to and use the card instead of my debit card.
Well, today I tried to purchase some plastic conduit for my project. At the checkout counter I was asked for my drivers license. Im aware of the shoplifting problem in Everett, and being a community leader, I even know how some of it is actually done. Going through trash cans, getting receipts then taking them to the return counter with a stolen item and claiming it was their return.
So, being asked for my drivers license really hurt, it made me feel like I was being cornered for shoplifting. There is only around $12.00 on the card.
I asked for the manager and a pleasant young man came over to explain, well, he basically told me “Thats how it is”. Im pretty angry by now and walked out, leaving my purchase and the gift card.
So after trading at Lowes because Im a strong believer in trading locally in order to secure sales tax for my beloved city, I thought it was a pretty good, convenient place to shop, I am no longer going to trade there.
Im writing this and my face is still red.
You’ve lost a long time (very long time) good customer.
I fully intent, as a neighborhood representative, to pass on this behavior that Lowes has revealed to me.
Greg Campbell
My home phone number was included as part of my complaint submitted on 10/3/18. Thank you.
In August I ordered a Bosch 500 Series 30" Induction Cooktop. I was told later it was out of stock and would have to be special ordered. Then I was given a delivery date that was cancelled, then a new delivery date of Sept. 14. On that date they delivered a cooktop for which I signed without opening the box to check it. (my mistake) I was so large It had to be placed in my living room to avoid being a traffic hazard.
Late Friday, Sept. 22 I called Lowe's to schedule installation and spoke to Scott (not sure which one). He had trouble finding my original purchase order. He said the Installation order would go in Monday, 9/24, and they would call me no later than Tues., 9/25 by COB. I never got a call.
Today I discovered it is a Thermador 36" electric cooktop in my living room, NOT what I ordered. I called the store (#515) twice and could get no one on the phone--both times the phone rang for several minutes and then I was disconnected! So I went to the store to speak with one of the managers (both the Mgr. and the ASM are named Scott). Neither was in the store today. An employee (very nice) in Appliances tried to help me and discovered some strange phone number I never heard of is in my Lowe's customer record. That explains why the installer never called, but you would think Lowe's would have researched my record and gotten another number for me.
The employee could not give me a date for delivery of the correct cooktop, so I have purchased it from Best Buy where we can pick it up this Sat., 10/6. So why can't Lowe's get one? I have someone coming to install it Oct. 11. I have gone two months with one burner to cook on. I have disputed the 9/14 charge on my credit card to expedite a refund from Lowe's.
I told the appliance employee I wanted the cooktop out of my house TODAY. I just got a call from Delivery from a guy on his way alone. I told him it took two men to bring in the cooktop with straps. Two men came mid-afternoon and picked it up.
Regarding wrong delivery: doesn't anyone oversee what goes on and off the truck? Is it a 3rd party company? Someone was expecting to get the 36" Thermador delivered to me, and what happened to the 30" Bosch I was supposed to get? No one at Lowe's noticed any errors or was tracking inventory?
In conclusion, I find Lowe's apparently to be very understaffed with poor management and poorly trained (but well-meaning) employees up front. And the phone system needs a good technical review. The phones ring and ring and ring at the service desk and no one answers. When calls are transferred to a department, the same thing happens. The call then gets rerouted back to the front desk and they try again when they finally answer. Often my calls are disconnected after all the ringing. An appliance employee told me many customers come in saying they are there because they couldn't get anyone on the phone. That is ridiculous. Don't blame him
THIS STORE NEEDS HELP!!!
I have pictures of the Thermador in my living area, but it is too much trouble to upload from my phone.
On September i visited lowes store number 1905 in fayetteville NC to purchase a water heater. The sales person named Gordon took my info and gave me an "Expectation Sheet" which stated the installer would call me in 2 days to come out and measure the water heater. 3 days went by and i had not heard from the installer so I called and the person i talked with said Eastern Plumbing Co should have contacted me and he would call them. The next call i got was from Loretta Richardson at the local lowes here stating the plumbing co had misplaced the expectation sheet and she had called them. The next call i got was on the 4th day from Eastern Plumbing Co stating a rep would be by my house on the following Monday 10/1/18 to measure the old water heater. The installer did come by, took the measurements and said he would give the info to Lowes. On 10/3/18 Loretta Richardson called me and stated my heater measured 421/2 inches and their heaters were 49 inches. She stated she would see if they could install the 49 in lieu of the 42. It has now been a total of 10 days and i still have not gotten a new water heater installed. Why? This is totally unacceptable customer service. I could have called a local plumbing co and it would have been installed and the problem fixed last week but i have been a Lowes customer for many many years and now as i ponder it, i should have called a local plumbing co. Please look into this situation and fix the problem. As matter of fact i should receive a price reduction on the new water heater and installment since i have in fact gotten the run around. By the way, my water heater is leaking and i explained that and the installer in fact saw it when he took measurements.I may be reached at AC 910-867-3633. I thank you for your time and assistance.
In August I ordered a Bosch 500 Series 30" Induction Cooktop. I was told later it was out of stock and would have to be special ordered. Then I was given a delivery date that was cancelled, then a new delivery date of Sept. 14. On that date they delivered a cooktop for which I signed without opening the box to check it. (my mistake) I was so large It had to be placed in my living room to avoid being a traffic hazard.
Late Friday, Sept. 22 I called Lowe's to schedule installation and spoke to Scott (not sure which one). He had trouble finding my original purchase order. He said the Installation order would go in Monday, 9/24, and they would call me no later than Tues., 9/25 by COB. I never got a call.
Today I discovered it is a Thermador 36" electric cooktop in my living room, NOT what I ordered. I called the store (#515) twice and could get no one on the phone--both times the phone rang for several minutes and then I was disconnected! So I went to the store to speak with one of the managers (both the Mgr. and the ASM are named Scott). Neither was in the store today. An employee (very nice) in Appliances tried to help me and discovered some strange phone number I never heard of is in my Lowe's customer record. That explains why the installer never called, but you would think Lowe's would have researched my record and gotten another number for me.
The employee could not give me a date for delivery of the correct cooktop, so I have purchased it from Best Buy where we can pick it up this Sat., 10/6. So why can't Lowe's get one? I have someone coming to install it Oct. 11. I have gone two months with one burner to cook on. I have disputed the 9/14 charge on my credit card to expedite a refund from Lowe's.
I told the appliance employee I wanted the cooktop out of my house TODAY. I just got a call from Delivery from a guy on his way alone. I told him it took two men to bring in the cooktop with straps. Two men came mid-afternoon and picked it up.
Regarding wrong delivery: doesn't anyone oversee what goes on and off the truck? Is it a 3rd party company? Someone was expecting to get the 36" Thermador delivered to me, and what happened to the 30" Bosch I was supposed to get? No one at Lowe's noticed any errors or was tracking inventory?
In conclusion, I find Lowe's apparently to be very understaffed with poor management and poorly trained (but well-meaning) employees up front. And the phone system needs a good technical review. The phones ring and ring and ring at the service desk and no one answers. When calls are transferred to a department, the same thing happens. The call then gets rerouted back to the front desk and they try again when they finally answer. Often my calls are disconnected after all the ringing. An appliance employee told me many customers come in saying they are there because they couldn't get anyone on the phone. That is ridiculous. Don't blame him
THIS STORE NEEDS HELP!!!
I have pictures of the Thermador in my living area, but it is too much trouble to upload from my phone.
Ordered Troy-bilt mower with the Lowes app on my phone this afternoon (09/22). Great! Free shipping and total is less than $650.
09/22 3:07pm Got email confirming Ordeer #356606090 and delivery tomorrow morning between 10am and noon. Wow!
09/22 3:14pm Got email from credit card to confirm charge by Lowes.
09/22 3:46pm Got call from gal at Lowes Victorville informing me they don't deliver more than 20 miles to Cherry Valley and she was cancelling my order. I ordered she DO NOT and that my credit card was already charged.
09/22 4:24pm I called Lowes Victorville and asked for the manager....someone named Garrett. He insisted my card was not charged, they only do it when product is shipped out. I informed him I did not understand the problem and Lowes had a distribution facility right here in the San Gorgonio Pass. He informed me it did not exist. (It is 3-4 miles south of me right off the I-10 in Beaumont, CA.)
I have included the order status (cancelled by them) and my CapitalOne charges.
Your phone app is dysfunctionate junk and nowhere is there a 20 mile free delivery limit disclaimer. This is fraud!
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