Microsoft Complaints Continued... (Page 2)

The Australia Microsoft Assure Account phone number (132958) is not working. I then found this page with a Toll free phone number: 425-882-8080 and it too does not work.
Any idea of what is going on at Microsoft?
ianbutw@bigpond.com this replaces ianbut@westnet.com

Your start up screen keeps asking me if i like the picture. I have said yes to a few but many no's. Why do you keep asking me and showing me different pictures? Show me what I said I liked and stop with the ugly pictures. I should be able to pick my start up screen and not you keep asking me if i like the picture. What are you taking up an international survey on what people like? Also, I feel like you should not be constantly connected to my PC and i find that an infringement of my privacy. This is my pc not yours to manipulate!

I am having a problem updating Windows 10. I contacted Microsoft, first through their online problem solving area via chat which advised me to call their help line. I did so, took about 45 minutes to get through, then had a technician, whom I could barely understand, apply a fix, and also set up a time for someone to contact me to se if te fix had worked. The time frame was a 2 hour window. After 3 hours I spent another 45 minutes trying to get through on their help line, then was promised a reply within 2 hours. Again after 3 hours I spent 45 minutes getting through and was promised within I hour I would be called. I again spent 45 minutes waiting to get through on help line and was promised by a supervisor I would be contacted within 30 to 40 minutes and he would monitor my case to ensure that happened, but it did not. Instead I was emailed to say they would call me in a 2 hour window the next day. I am still waiting ti see if that happens!!!

I have called your support desk and was transferred to a number of departments and put on hold and nothing was resolved. Time wasted from my business trying to rectify the problem.
Your support desk called me with al long distance number that incurred cost and still nothing resolved. You have my email address you could have had the decency to contact me to discuss the issue.
I am considering getting a mac.

hello my dearest Microsoft I have come here to say that I'm f'ing pissed because of the update on my computer it has made me loose 3 days of wirk I'm very pissed because it was a piece of art well pieces but I will try not to get even more mad but ive hit that goddamn update later button for a reason......- sincerley a very pissed free lance artist

im back for round three because microsoft tech tries to get 300$ more from me to upgrade my 200$ computer. three times they got me for a grand total of 1000$. you cant get blood from a stone next computer will not have anything to do with microsoft at all unless they take over the world. yours truly disturbed joe.......

Dear Sirs:

I am writing to express a complaint regarding case number 1413823109. Following an automatic download of many updates, my computer suffered a few problems. My main concern was/is that Windows Live mail now automatically downloads at start up. It downloads before my VIPRE anti virus starts which puts my computer at risk of being hacked. I do not want my email program to start automatically. On a few occasions even my Chrome browser opened automatically.

On 2 occasions Microsoft techs claimed to have fixed the program but I very soon learned that the condition re-occurred soon after getting off the phone. I was then told that I need to get PREMIERE service at a cost of $149. I am disappointed that Microsoft would charge me a fee to fix a problem that they caused. I feel that it is wrong and unfair.

I was further told that Windows Live Mail is no longer supported, but the problem does not exist with that program. Live Mail works fine. The problem lies with the Windows 10 updates. I should not be charged by Microsoft to fix a problem that was caused by Microsoft.

I hope that you understand the unfairness of your position on this policy of yours as well as my frustration. Please make an exception and fix this problem at no charge.

Sincerely,

Howard S. Rosen
7262 Angel Falls Ct.
Boynton Beach, FL 33437

561-737-2057

I give up. Microsoft wins, AGAIN :(

renevarc2@hotmail.com, password "2006caddy"

Log# 1413681566Me again renevarc2@hotmail.com, password "2006caddy" Account Suspended log #1413268270" Friday 1-26-2018 Monday 1-29: Your request has been submitted...."

STILL CAN'T GET INTO MY EMAIL--FOR MONTHS!!!

Have been trying to close my hotmail/outlook accounts for 5 days. I have emailed them everyday, got 1 useless response, refused to help, now they won't respond at all. They don't even try, is there a gov. entity that will help? They sent me a scripted response, showed it didn't work... now nothing.

I just filled up this box with complaints about what a terrible Virus Windows Defender is and when asked to submit a file it refused to take it, another ripoff from windows, I have a gaming computer and your suck ass program is blocking it from saving my games.

I have spent over 3 hours trying to reset my password using microsoft process for account recovery and I have done nothing but get basically the answer of I can't do anything. So you tell me that I can't access my account because my email, phone, card information and xbox one console has all changed. I get told every time that you can't access my account on your end and I know that isn't true because I have had this problem with you guys before and they accessed my account and how is it that you use to be able to access xbox live information based off the gamer tag FIVE years ago but you can't do it now? That seems like working backwards to me. I used to think that microsoft was a good company now I just think that you have become a bunch of incompetent adolescents who can't seem to run a company and provide good customer service.

My husband William Hartnett died on July 21 , 2017. In Orange County Ca.
I can't contact you to talk to you ... You charged a new subscription to a dead man. I don't do computers as you can see. Please HELP. I need that money back and I don't know what services you provide anyway. My email is mhartnett@socal.rr.com. Phone 310-257-1990. Please call, I like humans with brains, not unintelligent computer voices! They are extremely frustrating. Especially since the option is never dead husband.

"It looks like someone else might be using your account"

To help you—and only you—get back into renevarc2@hotmail.com, we need to verify that it's yours.

recovery failed too many time to even try again!!

I want to file a Formal Complaint NOW!!!!!!!

(password "2006caddy")

Thank you.

Ive had my email address for years, probably since i was in elementary school. I use to live in Canada and now live in Australia and have kept the email address with me. Now Mircosoft has locked me out of my email address because it has activity in Australia. the email address ive had prior to this had been over 10 years old and i cant remember anything from it. Ive tried their security system checks and they dont make any sense. Ive had skype and answered those correctly and they still reject that im actually me.

MOVING TO GMAIL which is a shame since ive had this email address for while and have all my important information on there

(password "2006caddy")

renevarc2@hotmail.com, password "2006caddy" I have completely ran out of patience!! I have been having problems getting into my email for an extremely long time (check your records) . Recovery AND even New Account-creations, that NEVER WANTED, have ALL FAILED MULTIPLE TIMES!!

Please fix excel with cell selection issues. Where the freaking application prevent normal cell selection at times and randomly. It is nuts and never use to have this issue. Are they just trying to drive people crazy or is forcing new software methodologies more important than actually a happy customer? I know others are experiencing this issue as well and that its known.

I purchased Microsoft Office Home and Business for PC online and I had a billing issue. So I contacted online chat support, it couldn't be solved and I was redirected to Microsoft Office Malaysia. This is the 3rd day after I reported the issue and talk to Microsoft Malaysia on the phone and the issue still unresolved. The service support is very bad from Microsoft Malaysia!

I would like to know who give you permission to put stupid program as micro soft edge its a total crap site my computer keeps crashing witch as never done since you put this idot site on my computer I want to know how to get rid of it but as you put it their its up to you to sort it out I only hope that you have had other complants from others as well as me grt rid now

On 8/2/16 a Microsoft tech told me over the phone that I did not have anti-virus protection and advised me to purchase Trend Micro which I did for $89.95, Order number: 35504676300. Then on 7/10/17 I got an email advising that I renew Trend Micro for $49.95 which I did Order Number: 11199742405.
Last week I had to take my laptop to your Salem, NH Microsoft store to have the software deleted and reinstalled because a Microsoft Tech turned off my Internet Access while trying to fix a Script Error, issue which shut down my computer. Alex at the Microsoft store asked why I had Trend Micro, since the Microsoft software that I pay for annually already has anti-virus software, and that Trend Micro did not even work on my computer since the software is already protected. He did not understand why a Microsoft Tech would sell me Trend Micro since I was already protected.
Bottom line is that I paid Microsoft for software that was useless since I was already protected with Microsoft anti-virus software. So, I am requesting that Microsoft refund my money for purchasing software that I did not need and should never have been advised to purchase by a Microsoft tech.
Your technicians were responsible for selling me anti-virus software that I did not need, and for disconnecting my Internet, which rendered my computer useless. I had to drive over 1 hour to have my computer fixed that was a Microsoft Tech’s fault that it was broken. Now I’m told you can’t refund my money because it’s been over 30 days since the purchase. Microsoft should never have advised me to purchase software that I did not need. And I did not know I didn’t need it until I went to your store, because I was told by a Microsoft Tech that I did need it.
How can a company a big as Microsoft treat their customers this way? This is totally unacceptable behavior that needs to be addressed. If I do not get a refund, I will be forced to go to the Better Business Bureau and file a complaint.
On 8/2/16 a Microsoft tech told me over the phone that I did not have anti-virus protection and advised me to purchase Trend Micro which I did for $89.95, Order number: 35504676300. Then on 7/10/17 I got an email advising that I renew Trend Micro for $49.95 which I did Order Number: 11199742405.
Last week I had to take my laptop to your Salem, NH Microsoft store to have the software deleted and reinstalled because a Microsoft Tech turned off my Internet Access while trying to fix a Script Error, issue which shut down my computer. Alex at the Microsoft store asked why I had Trend Micro, since the Microsoft software that I pay for annually already has anti-virus software, and that Trend Micro did not even work on my computer since the software is already protected. He did not understand why a Microsoft Tech would sell me Trend Micro since I was already protected.
Bottom line is that I paid Microsoft for software that was useless since I was already protected with Microsoft anti-virus software. So, I am requesting that Microsoft refund my money for purchasing software that I did not need and should never have been advised to purchase by a Microsoft tech.
Your technicians were responsible for selling me anti-virus software that I did not need, and for disconnecting my Internet, which rendered my computer useless. I had to drive over 1 hour to have my computer fixed that was a Microsoft Tech’s fault that it was broken. Now I’m told you can’t refund my money because it’s been over 30 days since the purchase. Microsoft should never have advised me to purchase software that I did not need. And I did not know I didn’t need it until I went to your store, because I was told by a Microsoft Tech that I did need it.
How can a company a big as Microsoft treat their customers this way? This is totally unacceptable behavior that needs to be addressed. If I do not get a refund, I will be forced to go to the Better Business Bureau and file a complaint.

Unable to get into ,my email/Hotmail FOR MONTHS--LITTERALY MONTHS!!

Recovery AND Even New Account-creations, that I NEVER WANTED, have ALL FAILED TOO MANY TIMES TO EVEN TRY ANYMORE!!

(I guess no email for me, Thanks Microsoft (sic).

(password "2006caddy")

I have a a Dell laptop with a Windows 10 operating system. I have had a Microsoft LifeCam for several years that has been modified for insertion into the eyepiece tube of a telescope. This allows me to use my laptop to view through the telescope, which has saved me many a stiff neck from having to get into awkward positions to look directly through the eyepiece. Stars, planets, etc., never seem to be in a convenient place for pointing a telescope at them when you want to look at them. This camera setup has worked flawlessly for years. That is, until my Toshiba with the camera's driver fatally crashed. I got the Dell to replace it, and then discovered that the software for the LifeCam won't load into the Dell because it's not compatible with Windows 10. WTF???? Windows 10 and the LifeCam are BOTH Microsoft products.... I tried being patient, assuming they'd get the camera software updated sooner or later. Fat chance. There's STILL no updated software available. Meanwhile, I've got equipment I need to have in working order sitting around not being used because Microsoft doesn't choose to take care of their customers. My guess is, they want me to have to go buy a newer version of their camera to boost their sales and profits. Windows 10 has also been full of "glitches" the entire time I've been trying to use it, usually with not wanting to work properly with other accessories' software. Windows 10 is a SEVERE disappointment. Absolute JUNK that should be avoided like the plague.

I have 4 drivee that need updating. I sign on go through the whole process including credit card information. Up ate downloads and begins however the update fails on the fourth drive. Now I have yo call and cancel the order before I get charged for the service that I do not have. This happened at least three times over month.

NOE I GET AND ALERT EVERY TEN MINUTES TO UP DATE, ANDHAVE GO THROUGH SEVERAL WINDOWS TO DO IT . . . PLUS THE ALERTS POP UP WHILE I AM WORKING AND RANDOM TIMES AND DISRUPT MY WORK. HOW DO I STOP THE POP UP ALERTS? I am going to update to a new computer soon, but for now I am trying to finish up a three year project and need minimum interruptions.

Thank you for taking this request.

Adam Falato
ajfassoc@aol.com

PS I do not to pay for Tech Support to solve this problem.

You took OVER my computer while I was using it on my Version Jet pack which I/we pay for. I feel like you OWE me for the minutes used plus my down time! here do I send your bill?

I don't know why I am bothering you AGAIN, just desperate, I guess. renevarc2@hotmai.com (password "2006caddy") "It looks like somebody may be using your account" for an extremely long time. Recovery failed too many times for me to even try anymor..."

:-(

Microsoft has gone to hell in a hand basket. First windows 8, sort of fixed with Windows 10. Then Edge where you change how the controls in the upper right work like favorites you changed the Star to add Favorite, Then Office buy the program but to continue to use it you must subscribe. That is 3 strikes which means that you are out, But Nno you now have it so outlook will not work with old Explorer, It is like you idiots just look for ways to piss off the customers, well you succeeded.

I will no longer buy anything by Microsoft if I can find any other product that will do the job. At this time I am stuck with Windows as my operating system but I no longer use Office but use Open Office instead and soon I think Google will come out with a operating system that will emulate windows so I can run my programs that were written for windows when it does I will switch so I can get away from Microsoft. These people are idiots with a Moron in charge.

After installing the new windows 10 update (13-11-16) which is suppose to make "the online world" more secure, my system has refused to connect to WIFI. This is an non secure channel without password protection (it belongs to a hotel where I work so setting up password protection is not up to me), maybe that is the reason why windows does not allow me to connect. Though during troubleshooting gave me advice to plug cable in the laptop and restart rooter in order to get WIFI!!! With my other devices without windows 10 connect to the network without any trouble so the problem is definitely not with the router. I had to recover the system and use the settings from 11-11-16. System is working again and capable to go online.

We are disgusted with recent Microsoft upgrades. First: The word upgrade is ridiculous and way more busy and labor intensive than the earlier version. Why? This appears to be the same problem Hewlett Packard had in the 80s where engineers designed calculators basically for engineers and not for the general public and lost market share. Why keep making these things more complicated? It is unnecessary.

Second complaint: The recent upgrade which apparently was "required" made our computer hugely slower and incredibly frustrating. We are about to go to Apple we are so fed up with the lack of consciousness for consumers shown by Microsoft. Besides, there are no instructions for these stupid upgrades, and Cortana is a pain and it is not worth it to consult 'her'.

Given the above, I am thinking of selling my Microsoft stock since it appears the company is on a downward spiral. I don't believe you can be successful by continuing to frustrate consumers and make things harder rather than easier. We are now needing to take our computer in to our consultant to figure out how to get rid of your: "upgrades".

I have had my email account for 6 years and all of a sudden, it wouldn't accept my password. I know I was using the correct password but none the less, I followed the procedure of completing the online form, 3 times. I set this account up 6 years ago and now their security department is telling me that there is no way of resetting my password because the information I am inputting on the form is incorrect. I had files set up in my email with a lot of information I need. I can't believe that no one in Microsoft has the knowledge or the power to help me.

I purchased Microsoft Solitaire Collection. It was working fine until last night when it said I had to install it. I don't know why since I already did as I had been playing the card games. I had to uninstall it to reinstall, but now it states it cannot install due to my internet connection? How is this possible? I can install other apps, I can install apps/games from other companies, I can check my email, send email, go to other websites to do business yet Microsoft cannot install an app.

What is going on with your website? This isn't the first time I have had issues with Microsoft Solitaire Collection. I went for months after paying last year not able to pay due to some glitch with Windows 8 and Windows 10. I had installed 10, but uninstalled due to the fact that many of my programs which were/are Microsoft would no longer work including the Solitaire Collection. I do not want Windows 10 as there are still issues with it. Too many of my friends are having problems with it.

To be honest I cannot understand why Microsoft did Windows 8 especially allowing it to be installed on computers that do not have touch screens. It defeated the whole point. If you wanted something like Apple and the iPads, all the computers that had Windows 8 on them should have been touch screens. I've adapted, but I do not like the issues that keep cropping up with the apps. This is one of Microsoft not some other company. You need to fix the issues. I'm about ready to switch to Macintosh even though they are more expensive they do not have this many problems.

I want to either be able to install Microsoft Solitaire Collection again or I want my money back since it is this app. This is fraud by deception. You allow a customer to install and play for a couple of months then you allow glitches to where they can't play anymore so they lose the money they spent on the app. Do I have to file a complaint with the Federal Trade Commission? I will as I've done so against AT&T, etc.

I don't normally issue a complaint but what you have done to Microsoft Excel is pathetic. I am an avid and expert user of excel and you have taken a great program and made it a mess. You have made Excel far too complicated and confusing to use. This module was made for accountants and finance people to use. WE don't need all the fancy crap. You need to be a rocket scientist to use this now. It is becoming awful to use. There was no reason what so ever to take excel this far.

Please put it back to the older versions. A formula is a formula. Thanks for making this program so difficult Microsoft executives! Now can anyone help me find a good phone number to dial headquarters with feedback? Would love to share this directly to corporate.

I am retired and one of my passions is flying and flight simulation. I spent thousands of £s on Microsoft FSX and add-ons. With Windows 10 on a brand new pc Microsoft has rendered everything inoperable. This is theft - Microsoft, in its monopolistic hegemony, have caused a great deal of worry, stress and expense, not only to myself but to many thousands of other enthusiasts! It was bad enough when Microsoft introduced the failed Flight, stopped their 'non-support for FSX and then sold FSX to Lockheed Martin.

Microsoft have since washed their hands of their flight simulation products and their customers. All those FSX users who paid a great deal of money for their Microsoft Products have now been defrauded by Microsoft's unannounced policies of removing DRM and Installation options in Windows 10. Thank you Microsoft for being the money-grabbing institution you have become. Thank you for your useless, incompetent and often rude 'help-lines'. When are you going to realize that you have takenwhat your customers have honestly worked and paid for?

My case number is #135642419. My problem is that it literally took 81/2 hours and at least 15 calls to your support line and speaking with innumerable agents and getting continually disconnected and having no one call me back when it occurred. My main complaint is how badly trained all the people I spoke with who tell you nothing of what they are doing and constantly putting you on hold for long periods. Then the next person gets on and you go through the same crap again and get no answers then the next person and again the same thing.

In other words my complaint as I was getting more and more furious while your people in god knows what country would end up lecturing me as I was yelling at them more each time I would get zero help from every single person is that you need to train your people to tell your customers what they are doing instead of putting them on hold for forever and to not have your customer repeat 30 times to every new person the same info they have already had logged into the case they got a number for. What was the purpose of telling the first person your info if y'all your other people do not read it and ask you again. dThey were horrible to be nice about it.

Why do you continue to outsource when it has always been so terrible? It is not worth the possible savings to be getting such a horrible service reputation. Can you tell how upset you have made a customer who will tell everyone he knows?

Since last update installed, Friday, 23 September 2016, screen saver now shows a series of selected sequential photos from my 'Pictures.' The problem occurs when moving the mouse to remove the screen saver and start-up again, the screen saver disappears, as expected, but the screen remains blank - no matter how long a wait time it is given. I have had to resort to the frustratingly simple remedy of performing an emergency shut down, followed by a restart. What's gone wrong - please explain.

My experience so far is not good. Can you please email me the Microsoft endorsed solution for activating the power button to shut down and restart button for Windows 10? Having spent hours trying to pin down the correct process from all the experts, I'm quite upset.

I was happy with my Windows 7. I tried windows 8.1 and hated it. I purchased Windows 7 to get rid of windows 8.1. Then I let my grandson use my computer and it updated to windows 10 which I hate as well. I only use my computer to listen to the news, do some of my work on line with sales force and watch DVD. Now since this upgrade I can not watch a DVD because it is telling me I have to purchase an APP. I do not want to purchase an app because when I had windows 8.1 it said that the app that I had purchase would not work with the DVD I had on my PC. This is another Microsoft rip off.

Windows 10 is a horrible product. I have always been a PC fan and hated Mac but after the last 2 versions you have produced I am seriously considering switching to mac. My computer is not a phone and I should not have to treat it like one. Microsoft has no right to do updates to my computer without my permission especially during my work day. I wasted 30 mins today waiting on updates to complete. I have waited as long as an hour.

There should be an easy way to contact your company to complain about bad products. I know this complaint will probably fall on deaf ears which is fine it is a big company and they can do what you want but it is my money and I will probably change to mac which I have already stated that I hate. I have refused to buy mac products for my kids because of this. But the last several years the Widnows product has consistently gotten worse. BTW I would have given windows 10 far less than a 1 star if I could.

Microsoft's system can't seem to add my card information for automatic payment. It was fine until I got a chip card. Their system can't process it and keeps suspending my account. I call every month and it doesn't get fixed. This month I had a smart ass that couldn't except the possibility it could be their system. She canceled my subscription with escalation. She did this on purpose. Why does american companies have call centers else where. Shouldn't the companies go elsewhere so they have to deal with the incompetence.

Microsoft downloaded some kind of crazy garbage in my computer on 9/4/16. I think is called edge. I hate it and do not want it. How do I find this download and remove it, I can not believe you could install something so drastic without warning. I need help to uninstall this garbage immediately.

I am frustrated because it seems that within my new MS365 account, the program has taken it upon itself to grab up my files from Drop Box and upload them into One Drive and now I'm finding "Delve". What upsets me, in addition to my files being pulled from another site without my authorization, is that I am finding my personal documents from my own Drop Box account, uploaded on my work computer in this " Delve" program.

I would like someone from Microsoft to actually get this complaint, though I am not confident that will happen. Thank you for you effort in trying to get this to someone with decision making ability at Microsoft.

I did not agree to have Windows 10 downloaded and saw that Microsoft had downloaded it during the night. I refused the installation and lost all of my documents, photos and my Microsoft Office Suite. I did not have the original office suite CD and could not afford to purchases a new one so I was forced to subscribe to monthly $9.99 service from Microsoft. I am a Realtor with a home office and have spent hours trying to recreate documents and photos. Why should be be able to force your upgrade for 10 when I wished to remain on 8?

Unfortunately I'm a novice at computers but I now see I was charged too much! Late Friday 7/29/16 my home pc registered a critical event & an automated voice on a popup told me not to close my computer but to call for technical support at 888-508-5395 which I did.

With all the background noise it was extremely difficult for me to hear this person who had heavy foreign accent & called himself John Harrison. After telling him my problem he gave me some instructions then remotely added Supremo 1 & ShowMyPc to my pc & proceeded to diagnose my computer. He informed me that my Malware bytes was still running Windows 8 & had not been updated when I changed over to Windows 10 about 4 months ago so I had not been protected. There were about a hundred errors & warnings showing) He said I had Trojans & showed me in the event viewer something labeled as csrss.exe and lsass.exe. He said they had to be removed. Basically I felt I had to trust what he was telling me since I'm far from being a computer programmer.

John then transferred me to Sam Morgan. Sam said I needed network security & the best program was Quick Heal Total Security & that once I paid he could install it & get rid of the Trojans. I could not compare prices on the program since he had remote control but he did show me a Best Buy comparison page which listed their price of the program at $399 for a year. I said I couldn't afford that. He then typed up a note on my pc showing what the Security program would do, provide anti-malware software, Network protection, bank protection & email protection & IP protection) as well as the Microsoft price of $199 for a year.

I said even that was out of my reach. I'm a senior citizen with an extremely low income of Social Security. So he said he could arrange a payment of $100 on 8/05/16 and another payment of $99 the next month on 9/16/16. Since I now was in the middle of a critical event where he was in control of my pc & feeling I had no other choice I finally agreed even though that would take up most of my monthly food monies. He had me type out my personal bank card information on the note. I did so even though it seemed a very informal of a way of paying for a program.

As I watched the screen Sam then proceeded to remove the Trojans and then uninstall my Avast, Win8key, Mozilla Maintenance, Team Viewer & Adware Cleaner. He then Installed 360 Total Security, CCleaner & Microsoft Security & Chrome. I said I didn't want Chrome & also wanted to know if he was finished shouldn't he remove the Supremo 1 & ShowMyPc, since they were the programs which remotely were controlling my pc? He said they should keep it on until Monday where they would come back to see if everything was working correctly. It's Monday 7 pm & they have not been back to remove them) He then transferred me back to JH who removed the Chrome & wrote a note that they were finished.

Now since John & Sam were able to remove the Trojans & install a good security program which I would otherwise not know how to do, I plan to keep part of my bargain & pay the first $100, but also plan to tell my bank not to pay the other installment of $99. I should hope in the future Microsoft techs are not allowed to try to charge people more than what the trending price is.

I was on Facebook yesterday, hit on a pic. of a tiger when my screen locked. Today I called the "tech support" got a young lady named mithlesh sharma. for an hour she controlled my lap top and showed me everything wrong with it. Amazingly, she did unlock the lap top but continued to show me how to get support, for a price. 429.99 for 3 yrs, 349.99 for 2yrs, and 299.99 for one yr. I explained that I am a senior cit. living on a limited income. then guess what, the laptop went back to the locked position and is unable to be used. She tried to tell me that all my devices were infected. well, I am on my desk top and my new galaxy phone still work, but no yahoo information is showing up on the phone. it is a d--- shame that Microsoft has to lock a computer cause I cannot afford their security system

I have just bought Microsoft Lumia 640 XL 2 Sim and succeeded in transferring part of my info to it from my old Nokia Lumia 1320. Many of my old apps will not download fully even though I have updated my new phone automatically. I cannot open my mail boxes again and all attempts to uninstall and reinstall my email accounts have proven abortive. Its really frustrating that I cannot check my mails with this phone and cannot install the apps I need from the app store.

We have Windows in my office network of 3 desktops and a laptop. My desktop and laptop computers are not private. My Hotmail account is supposed to be PRIVATE BUT; Every time I change my password on my Hotmail, Windows grabs it and updates it as the password for all my computers without my authority. This means that people who have legitimate access to my computers also have access to my private emails. I like my Hotmail address and don't want to change it but I need my privacy.

I am Using Microsoft Visual Studio since 6 days. I make my project in C++ language. Any Project I debug I get Either of the two errors: 1) Error spawning 'C:\Windows\system32\cmd.exe'. 2) 1>LINK : fatal error LNK1561: entry point must be defined. I have heard that these two errors indicate a bug in Microsoft Visual Studio 2008. Please sent me a solution for it.

We tried to eradicate the pop ups from our computer. We contacted your company to find out what the process was for doing this. The woman we talked to gave us the procedure. We followed the procedure as it was given to us. Then everything went berserk. Our old password didn't work anymore. We tried to establish a new password, but that didn't work either. We were informed that our account number would be sent to us via e-mail. We went to Hotmail and found a message from your company, however the account number that was supposed to be there was not there.

We apparently needed this account number to establish a new password. However, we are at a loss to find this account number. We have been on this project for one hour and are further confused than we were before we started. Will you please see if you can return us to our original password and we will put up with the pop ups. Thank you for any assistance you can give us on this problem. If we are beyond help, please send us some papers for the nearest insane asylum.

I was signing into my Microsoft account and it asked for a verification code. It wanted to send it to a phone number I didn't have. So I changed my phone number and now I can only access certain things on my account. I have to wait until 5/22/2016 to do things on my account. I am very pissed. I can only see my email on this account. Everything I do is connected to that account. That is the stupidest thing I've ever heard of. My account and I cant do it now. I'm beyond pissed. Y'all need to figure out another way to do this so I can get into my account. You think I have a month to wait cause y'all cant think of another way to verify my identity? Do something better so your people can use your equipment.

I was using my HP laptop,never a problem with it, and the ads kept popping up all the time to upgrade to windows 10, fine print, you do have to pay eventually to even use it?, but I thought it must be good, they keep interrupting my start up. I hate that, but I decided to try it. Not only did my computer slow down, it crashed and is totally worthless to me now. what a bunch of garbage. And they interfere with your start up and your slammed with ads not only about the windows 10, but all kinds of other ads. Just so annoying.

I returned two products to Microsoft and they said they only received one, that was on March 21, 2016. I used there there drop off package label. I call microsoft support many times they could tell me nothing. They said they would investigate as of today I have not heard anything. UPS Tracking will not do anything. My money is tied up. I have witnesses that watched the products being packed and sealed. Please help.