Microsoft Complaints Continued... (Page 8)

I paid $139.95 to purchase and have it installed on my dell computer which operates with windows 7. Microsoft logged in and found there is a problem with the product and assured us that it would be resolved within a few days. That was a week ago. After a frustrating call last night I was advised that a level II tech would call be back and I have never received the call. My case number is 1196466127.

Please help, I have paid for a product which cannot be used and they are doing nothing about this.

I am writing this as a follow up to the complaint I posted 10 days ago on this site. As a result of making posts on this and other sites I have eventually received a phone call from the Head Office of Microsoft in Washington. A very nice lady has been investigating my complaint. This lady has spent hours reading thru the record of over 100 emails, and hours talking to the Tech Team Managers who dealt with my computer. My final words to them weeks ago, was that I wanted to be reimbursed for the computer I had to buy to replace the one that was trashed. $473.84.....

I was considering compensation for all of the anxiety and distress this whole exercise has caused, but at this stage if they paid for the computer that would suffice, because I just want to 'move on'. The nice lady advised me that she had been instructed to offer me ' the expertise of a Microsoft Technician, top 200 man in Canada'! He will come on my old trashed computer and 'find' the missing/deleted files and restore it to its past glory. I replied that I would go along with that if Microsoft would agree, 'in writing', to reimburse me for my new computer, 'if' they cannot restore the one that was trashed.

I am not going to go thru more inconvenience, so that they can come and practise, or play on my computer, at my expense. NO they would not give me that undertaking. I explained to the lady that had they come back with that offer 7 weeks ago, at the end of December or early January, I would have been delighted, but no one wanted to know at that time. But to come to me SEVEN weeks later and say that they will fix my trashed computer but not pay for the new one is ludicrous! What do they think I have been doing for the past SEVEN weeks! I have had to reconstruct my data, all except the Incredimail Program that was wiped out.

I had so much important emails and folders of medical records, all backed up automatically and as I thought, very safe! Safe until it was deleted by the tech person! I had to buy software to get my iTunes back, by transferring from my iPod back to the computer. Luckily, Videos were still on my Video Camera back to my last 'back up', they had to be downloaded and go thru Movie Maker again! This is just a little of what had to be done, anyone who has a computer and uses it as an extension of them selves will know what a nightmare it is for someone to come on their machine and wipe everythign out. Anyway the Microsoft bosses will not reimburse me at all.

They would rather pay for the Lady's time and the time for their 'Top 200 Tech Man in Canada' to spend hours on this! She has gone away today to relay my feelings to them. I will come back here and post the 'end of the story'

I have purchased office 2013 for three users.When i am trying to activate the product,its get activated on two PCs. On the third PC also it gets activated but when i am trying to open a word document its gets stuck on a proxy server popup window. Then i call to your customer care number 0008004401555, a lady receives the call.After talking for 6 to 7 minutes, she came to know that it is a technical problem and she will register my problem(Complain ID-10473606) & told me to contact on 080401 03000.

Then a guy will receives the call & he will give one more number i.e.1800 419 5666.Then i call to that number,at this time a guy told me that you need to register(paid registration) for our technical help after listening to my problem. Then what is the need of purchasing a licensed version product,if i will suffer with this kind of problems. My whole day will be wasted on this. So please help me to find out a correct solution. I am sending the screenshots of my problem which i faced.I look forward to hear from you.

I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless - all my files and back ups were 'empty'. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.

I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy – North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing.

When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more - it is just a shell - a useless box!!!

I downloaded the trial version of Home & Office 2010 and discovered that Outlook 2010 did not install correctly...when I called in for assistance, I was promptly told "we cannot help you". Let alone that I already own Office 2007 and have never needed MS support. Then I was navigated through 3 different customer support specialists who were all more interested in me repeating the trial key number than actually solving the problem. When on hold with the service desk in the Phillipines, I asked to speak to the manager and was disconnected.
Here I am trying to make a desicion whether to purchase 2010 and this is the kind of cusomter suppport that exists...shame, shame.

I pulled my old computer out of storage and turned it on only to have it say i need to reactivate my windows xp home. i call in and deal with the automated system and it tells me my id is invalid. i get sent to a representative, they hang up on me. i call back, wait for 10 min before i talk to another representative, they confirm my id is invalid, and transfer me technical support, i wait on hold for a half hour during which an employee picks up and hits a few buttons just to put me back on hold twice, just to talk to this guy that tells me because my version is old i can either pay $100 to get his help or get a new license, i inquire about the license and he gets confused about what I'm talking about, so he goes back to the paying $100 for his help. i tell him the product was bought from them, they already got their money from me so i don't agree with paying the $100. He try's to give me the run around. so i ask to be transferred to the complaint department. 15 minutes later after being on hold they pick up tell me their name and hang up on me. What a stupid company, figure they corner the market so they can treat people how ever they want and charge them out the ass.

A company representing you called. They ran a scan on our computer because you received so many problem alerts from us. Telling me they needed to run a scan on our computer I let them have access. Only after running the scan and the time involved did I find out you wanted to sell me an antivirus program. Pleased be advised I will buy my own programs- contact me this way PISSES me off. I will not buy a program{no matter how good it is] when such practices are used.

I have heard more bad than good about windows 8. I have the choice of fixing my 4 year old Acer laptop or get stuck with windows 8 if I buy a new computer. Why can't there be a choice for a new computer buyer? Those who learned to use a computer with Windows home premium 7 and are still new to computers don't need a new operating system with so many complaints.

I have not heard one person that likes windows 8. Am I stuck with fixing my 4 year old computer? For $200 more, I can get a new computer. Am I stuck with my first computer I have used? Even my search online said there should be options to make it more like 7. Is that too much to ask. Have seen many complaints about the start-up screen.

How can I know if I like or hate version 8 without trying it? I can't afford to waste money on a new computer if I find out, like others ,that they do not like windows 8. I,m quite frustrated as I would be better off buying another laptop, yet anyone I have asked about Windows 8 don't like it.

I called Office Depot and they said they sold their last windows 7 computer this morning. They said about half liked windows 8 and half totally didn't like it. Why can't we have a choice? Your design team needs more customer input or I wouldn't be in this delima.

ok, on chirstmasi got a brand new computer. later that day on the phone with someone I was dirrected to by microsoft web site. guy said 399.99 well fix and you wont have problems again. later changed his price 149.99 will be a temporary fix. later sliding it down to 59.99...

sigh, I have a recipt. said I was thinking about returning it. the guy at tech gurus certified microsoft tech said I should just pay him, because that computer would have problems too, and restoring factory defaults, even reinstaling windows came up with the same problems...

sigh, this seems so wrong on so many levels. anyway. guessing the guy's spouting some BS to get my money. how many people acctually let them extort them for money. fact the indian fellow isn't in country only ticked me off more..

outsourcing makes us venerable, perpetuates ignorance in our country sending our money needlessly over seas. ok, profit. i understand. but screwing over your consumers is not a good bussniess model.

anyway.. I plan to take the machine back tomorrow. get the money for it, and be far more reluctant to pay for another system prone to illness, so I would have to deal with jackles. hey! don't let this slide. I am pissed. I might have all the tech sense of a caveman, however, cavemen don't own computers. maybe I shouldn't. maybe I see evil in a companies practice.

my brand new computer was suposed to be internet protected for 30 days. lies! I fail to see why I shed money for a weak product. that protection even virus protection isn't included. I don't know. seems all the places I scream wants a price tag.. careful, of where you make people turn. systems been back in the box all day. plan to return it tomorrow..

and whats the deal with them saying.. oh, that new computer would have the same problems... fishy to say the least. as is his sliding scale to "fix" my computer...

On Friday December 14 I purchased windows 8 for my laptop. While downloading I encounter a problem with the download. I called the tel. Provided by Microsoft for technical support. I was with tech. Support till almost 4:00am with no success. We communicated thru remote access. When I looked at my computer I had no operating system.

I called Microsoft to inform them of the problem, with no help given to me. I became very frustrated because I not only had no windows 8 but also no working computer. I have been given the run around from one person to another. It is now tues and still no luck. I spoke to tech support who said I must purchase a program from them to get my computer back. I truly think that it is some nerve asking me to pay after they broke my laptop.

I am very disappointed about all this issue was handled. When all I really wanted was to download windows 8. I truly hope you can help me resolve this.

I purchased Microsoft 7 in too much haste and requested a refund on 15 Sep 2012. The request was approved and I was notified on 18 Sep that the refund would be implemented within 5 business days. It is now over 25 business days and the funds have still not found their way into my account (unless they have and have escaped notice). I have made several phone calls to Microsoftstore. They have promised to escalation the refund without success. The following case numbers were quoted to me during these phone calls: SR11884251123, 1185517436, 1185647199, and 1185517436. What is the problem completing the refund? I cannot believe Microsoft is struggling to finalise this. Please action this and let me know when the funds have been returned.

Please allow me to vent. Some thieves broke into my house and stole my Xbox 360. The police contacted Microsoft because my gamer-tag was being used on my stolen console. Microsoft sent an email with an attachment of a Zip file to the detective on the case. The zip had ISP addresses. The zip file could not be opened without a password, which was given as well; however, it would not open. Microsoft suggested a utility which my police department had to pay $50 to own. This still did not work. So the detective emailed again, and Microsoft said they will send a hardcopy of the ISPs for $75.

(It seems that Microsoft is trying to get as much money as they can.) The police feel this is not justified, and they will send a subpoena to have someone from Microsoft to explain the details. The police are hoping that Microsoft will just send the hard copy. I am pissed at Microsoft. I was going to but the new Gears of War 3 console when it came out (Sept. 20) regardless if the police were going to get my old system or not. But I don't want to give any more money to those jerks. Someone invades their home and Microsoft will not help their customers.

Customers that have been loyal to Xbox and defending their console over other brands. One that will not even buy third-party products. . I really want to play, but I will just pick up a new hobby.

Trend titanium bloked me from getting on the
internet on my laptop and then wanted me to purchase their protection product. They said they were connectted with microsoft I was blocked completely from the internet so that I could purchase their products .
I believe that this is corrosion and I also believe this is against the law I wanted you to be aware of this. If this is not your concern I will take further action.

My wife bought me an Xbox 360 kinect, the first one I got i had problems with it So i investigated around having been told to insert the memory when I find the memory compartment I found it had no memory installed, I have always known x boxes to already have hard drives attached so I was a little surprised to find instead a rubber surgical glove in its place.

Now during recent couple of days I find my new system keeps freezing,and sometimes when I'm playing on a game it feels sometimes that the control although switched on and connected isn't fully responding each time I load a game I am asked what storage I want to use and because my system is only 4gb I am finding it problematic to store saved progress due to lack of storage space.

Having always been a fan of Microsoft and x box I have always bought x boxes,however due to recent events with the new system I'm not happy with the new x box 360 edition and may bring the system back have my money refunded and buy a play station 3 because I feel let down and disappointed. I have been on a few troubleshooting sights and it tells me to remove the casing of the x box to enable the air to circulate.

My system is not even yet 4 weeks old do you think I am daft and stupid enough to remove the casing,that would not serve me any help but in fact would invalidate my warranty and guarantee so neither is it my responsibility to remove that casing from that system I have no business doing that however if Microsoft produce a faulty system and I happen to have it legally I see that as your responsibility to repair or replace that system .and a complimentary gift as a gesture of good will.

My email accout was changed from Hotmail to Outlook without me knowing it. I'm not a computer guru, but tried to find out why. No Luck. I was having trouble when I printed out copies of sent emails, the pages had informatio on the sides that cut off part of the email. I called into Outlook Express and explained my problem, and was given an agent, Robert, to chat with. I explained that all I wanted was to clean up my emails so that the information on the sides did not show when I printed them out. Robert took over control of my computer and danced around doing ???? He then informed me that the problem was that my conputer was full of incripted files and would not let the printer do what it was suppose to do. Robert advised that he could clean my computer for $199.99, to which I said I could not afford. He again reminded me that my computer could crash at any time. I again said I could not afford $200, to which he asked how much I could afford. He could fix it for $99.00 and went over the same song and dance about my computer crashing. Now he could fix it for $69.95. I said no thanks and I would contact a friend that was a computer tech. When I had my friend look at my computer, she stated that it was probablly a scam and showed me how to print out my emails, all I had to do was hit the 3 dots on the page and it prints out just fine. She also showed me how to clean up my own computer, a lot cheaper than $200. Whoever Robert was, all he was trying to do is get money out of me. When Microsoft switched me over to Outlook, the least they could have done is sent something explaining how it works.

Black ops 2 has had some minor glitches that I'm ok about but I've been DE-ranked twice, and both times an Error message came up saying that the persistent rank data for my account has been corrupted and that my rank has been restored to the latest rank stored back up, well it put me 7 levels down from52 to 45. So i would really like if you guy at Microsoft could fix this and restore me back to my former level.

I'm presently traveling in Thailand. I accessed my account yesterday morning (Feb. 19th) but in the afternoon I was unable to access the same account; same results today. I have important business to conduct (and e-mails to retrieve) and I need access ASAP!! What's the deal?

I went on your website and had to regiaster my xbox product, and join the microsoft website just to learn that my xbox isn't covered by your warrenty for "thjis type" of problem. Which just so happens to be a very common problem, probably the most common problem with the console. So it amuses me that Microsoft wont look after their consumers in this way. This is why more and more people are looking for a better console everyday, because of Microsofts dont care attitude to the people that matter most. Its a common issue with the coinsole, Microsoft know all about. And the Xbox community is huge. Word does get around, and people do get pissed off. One day microsoft will be boycotted. Just a matter of time really. I bought a brand new game for this console which has trouble reading discs. Brand new. And the xbox chewed it to bits. Red ring fever they call it. Well thats the last time I buy one of your products. Many of my mates are shocked by this. And they're thinking twice about your products too. This needs to be addressed.

Dear Microsoft, I wanted to bring to your attention the fact that I have recently purchased a laptop with Microsoft applications to load. After following Microsoft's instructions I found myself in a position having set up an account (as specified in your instructions) only to find that I couldn't access my inbox to read the e-mail instruction which would the inform me how to proceed further. I couldn't access this mailbox as I hadn't verified the e-mail which I would receive through the mail-box I couldn't access. I would go into further details but after nearly three hours of trying to sort this problem I have developed a good understanding from your own technical team that you are well aware of such chicken and egg problems.

I was informed from a member of your team that it would take 5 working days to provide me with a replacement product code as that now having followed your published instructions my original product code would no longer work. I think that this time frame is disgusting and dont't believe for a second that this is how you would treat your larger business clients. Your technical team admitted to mistakes within your own instructions, leading to the problems experienced not only by myself but by several hundreds daily as well. I would think that a very simple re-writing of your instructions to new clients would be something of a priority and to be honest can't believe a company of your reputation haven't already reacted to the continuing problems.

I was also told by your technical team that you haven't got a complaints team, something I disbelieve given the sheer size of your company. If this is really true I would like to know as I would like your own governing bodies to consider setting up such a department. If such a department does exist, which I'm sure it does, then I would suggest that all members of your organisation are aware and that they ensure that they know the relevant contact details of such a department for when they have clients wishing to put in complaints.

Dear Sirs,
I bought Japanese language pack form Microsoft sore on line.
My computer went down and I needed to re-install this software, but I could not.
If you buy on line, no product key is supplied, and I can not down load again.

I called maybe over 10 times to Technical support, nobody can help me.
Accordingly, I ended up to purchase Japanese Langage pack again and install.

First, why you do not supply Product key number if I buy on line?
Why your tech support people do not know how to download this software without Product key since Microsoft did not supply it?
If I have same problem, how can I solve this problem and I can download without calling you many many times and wothout product key?

This problem happened 3 times alraeay, and I ended up to purchsase same software 3 times.
Regards,
Takaya Nieda

I use an adult chat room named eroprofile. it has a feature in which the user can check a box labeled 'automatically view cams'. this opens up 3 web live cam feeds from other users. Ie10 is not allowing that. I can use Google chrome, and the problem goes away. I can use foxfire (firefox? Mozilla) and the problem goes away. ie10 problem stays.
I used to have to trouble with my previous windows and ie applications.
have you forgotten a link, that would make this work?
I would prefer using ie10 as my browser for all uses, but this problem is keeping me from doing that.

Please help.

I got a call from microsoft tech support saying my wifes computer was having issues and they wanted to go in and look at it, They said it had all kinds of bugs and spyware and any other ware there is, The guy I talked to said give him 30 minutes and he'll call me back and tell me whats going on, so he calls back in 30 minutes and tells me the computer has all kinds of problems but they fixed them and now he wants 300 dollars, I told him right off before he did anything I was a disabled vet and didn't have any money at which time he said well we'll talk about that after we see whats wrong with the computer.

So I think they fixed it but don't know cause they wanted 300 bucks and then they lowered it to 150 bucks and I said look I"ve got 91 dollars left to the end of the month and can't afford to do this right now, they were pretty persistent on getting money from me which I don't have and finally had to hang up the phone cause they just won't take no for a answer, next thing I see is on the computer screen their putting encrypted passwords on it and then they got off my computer. So i reboot and it comes to where it wants a password which wasn't how my computer was ever setup.

Next I took my windows 7 disc and tried to reload my windows and they had gone in and did something to my boot sector so now I can't even boot up my computer and reinstall my operating system. I called them back but what the heck the phone number they called from doesn't work. This is pretty shady business if you ask me, I've spent I don't know how many of hundreds of dollars over the years for updates when ex wasn't supported anymore and they treat you like this, Maybe I should go to another windows provider and screw Microsoft.

The number they called me from is 989-256-3868 if you don't believe me lol.

i called microsoft because my windows 7 product key was invalid when i tried to resolve the issue i was hung up on 3 times finally got someone who wanted me to pay a 100 dollars for a product key for the the software i just bought for a hundred dollars to make matters worse the guy i was talking to @MICROSOFT computer guys didnt even know that the damn os got stored on a hard drive what a joke of a business i payed 100 dollars for software i CANT even use i am switching to apple computers screw microsoft joke of a business i gave 1 star becouse you cant go lower.

Why is it so difficult to get in touch with Microsoft. It seems that it does not care about the people (not corporate customers) that are using its products. I am technically challenged when it gets to computer stuff, but I get by and can do what I need to do. My old computer crashed and all the programs that were installed were lost and unfortunately, I do not have the CDs anymore. I used to have office 2010 version and all the documents that I was able to save are in that format. I recently tried to open an excel file and have not been able to do so.

I tried subscribing to Office 365, but the program would not open when I tried it. After spending hours on the computer going back and forth with a tech on the chat line, I gave up and asked that it be uninstalled and a refund issued. It was a hard sell on the part of the tech to go on, but I had lost all patience. Finally, the tech said that a refund had been processed - I printed the chat so that I would have that proof. I decided to try Office Online, which is free and my troubles with Microsoft started all over again. I have tried numerous searches on its website to get help in importing the old excel file to OneDrive, but unsuccessful.
Microsoft is totally unfriendly and uncooperative and trying to resolve everything online without even providing a contact either email or phone is not what I consider customer service