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Microsoft Complaints Continued... (Page 3)

521+ reviews added so far. Upset? Call Microsoft corporate: 1-425-882-8080
20

Please ask Microsoft to stop putting adverts on my laptop for windows 10. I do not want Windows 10, I do not even want it for free.
20

Every time I try an open a PDF online it just sits on a blank screen. Windows 10 Edge is junk. Fix it or lose more customers and face more complaints!
40

My phone won't let me do anything even tho an sd card is inserted. If nobody phones me back within 60 mins then it will be reported to trading standards and Watchdog so everybody knows how sub-standard you're technology is. Awaiting a response from Microsoft headquarters. This is total false advertising.
60

I've been having issues with my laptop. I called " know how" who said it was an issue with aol my service provider. I called aol who informed me it was an issue with Windows and with adobe. All were helpful but couldn't resolve the issue form. It was suggested by all that I contact Microsoft as this was a well known issue with Windows 10. I have wasted 2 days trying to get support from Microsoft. They call you and when you present the problem the agent promptly hangs up despite the call being recorded. This happened to us 7 times today.

One agent said he would call back at a specific time and did not. Only one agent followed the correct procedure, giving us a case number so the other agents would know the problem if you have to call back. It is a useless service, Bill Gates ought to spend his money servicing his customers not pretending to to benevolent with our money. I asked to be transferred to a supervisor and was promptly cut off again. If anyone in Microsoft reads this complaint I'd be happy to discuss my complaint with them and supply them with names and times of calls if that would help sort out the very obvious issues they have with their help desk and poor service. The agents need a rocket if this service is to improve, it is apparent that currently there is no quality control in the call centre. Poor, really poor service. Shame on you.
40

Someone keeps telephoning me as a Microsoft Employee trying to sell me support service. Every time I receive this call it is from a blocked phone number and the voice is from the same person. I have told them I am not interested and to stop calling me. On 2-27-2016 I again received one of these calls, and again told them to stop calling. This time, I was told that the only way to stop the calls is to pay $19.95 as it is federal law. I hung up but within 20 minutes I received 3 calls from this blocked number which I did not answer. I cannot believe that this is truly from Microsoft but if it is, it must stop or I will be forced to start a campaign about how Microsoft is in the business of harassing people which will also involve the US Legal System. Your help in resolving this problem would be appreciated or we will meet in court.
40

I purchased "Omar Sharif Bridge" from the Microsoft apps store and purchase was charged to my Visa. But, game will not download. When I tried to get technical help, I was told I had to pay $149.00 for Subscription to fix problem. I can't find anyone to give me my money back. Please refund the purchase money. In my opinion your support service is worst in the world.
40

Microsoft has done a dump and run on product support for loyal customers. They no longer supply critical replacement parts for surface pro 2. I needed to replace the power supply (brick) for a surface pro 2. Went to Microsoft store and was told MS no longer has parts and to try amazon. Called MS support phone line and was told that they never heard of going to amazon and to call the MS online parts store. Called on line part store and was told to use the surface.com/power cord website. No help there, the person obviously didn't understand. I've never had this experience with any other laptop manufacturer so soon in the product cycle or even years later. Don't ever buy a MS hardware product if this is the type of support we can expect. They clearly don't understand how long products are kept in service.
40

My computer crashed, I reinstalled windows 7, everything going great till I uploaded a mandatory critical file required by Microsoft. During installation, got message retracting all installs due to an installation error. Now nothing is working correctly, its taken me an entire weekend plus two days to get my system back to what I call normal and not nothing is working, something is running in the background, programs are locking up. Without running anything and computer is idle, my CPU usage is at 32% and if I run any programs it increased up to 90%. It is NOT due to a spy, virus or anything else. This was created by Microsoft during a mandatory install.
40

I have had my Microsoft Windows phone (640) for 3 months and the whole time I have been disappointed, when I purchased this phone I had no idea that I was not gonna be able to get the same apps as others, I think it's unfair, windows users should be able to have the same apps as any other phone. I just hope they know they are loosing customers and nothing but bad reports, if something is not fixed and soon I will have to switch phones and never come back to windows. Sincerely, and very unhappy customer.
60

I placed a Nextbook tablet in the hands of Roy Rimmer about 4 months ago to add windows ten to my android table. He was to keep both operating systems on the tablet. He assured me this could be done. It took about 2 months to communicate to me that it was done but forget to bring it with him. Then that is when he told me he took the android system off the table and that windows ten was to big and I needed a new processor. I was very upset that he didn't follow my instructions and no call to verify that by putting windows on the tablet I would need additional work. I told him that it is his responsibility to notify me that what I requested could not be done. I asked him to please put the tablet in the condition I gave him and he said he would.

I have reached out to him many many times and he does not return my calls and I still do not have my tablet which has been about 4 months now. This is unacceptable and and I have been very upset that a I would have my tablet stolen from me. I want my tablet back operating and at no charge. He didn't do what I requested, nor asked me what he should do when windows ten would not operate properly. If he no longer has my table then Microsoft needs to give me a new tablet asap. 4 months is not acceptable and with no communication I'm afraid something has happened to my tablet. He is an experienced tech and before he started the work should have been confident it would work. He will not return my tablet or calls. I have no means to get on the internet from my home cause my tablet is all I had. Im very upset and Microsoft needs to fix this problem asap.
20

I have tried to give Windows 10 a chance but I am really mad about the password changing. Why do you want me to make a new password when I want to change my password back to my old one? I remember my old one better but it tells me that I need to make a NEW password. What's so bad about changing back to a password that I remember better. And imputing files I don't need and need to constantly delete (pictures inserted)
40

I bought The Island Castaway 2 game. I have been charge 3 times for this game. I already complained once already and you did nothing. One charge was on American Express Card and the other two was on Direct Express Card. I have not heard anything from you. Nor has there been a refund. I will never buy anything from the Microsoft store ever again. I think you are a big rip off.
40

On 04.12.15, I purchased item (MS Office Home and Student) for £99.00 from amazon order # 026-6410323-2226742. On 20.01.16, my IT adviser and MS Solutions Provider, Jamie Seviour of Frometech Ltd (contact details below). advised me to buy the MS O365 Business Premium to include MS Exchange so that my business could put up and host a website, could run email and share contacts/ calendars. I started a free trial and am looking to purchase this when the trial comes to an end.

The consequence of the purchase of the MSO365 is that I no longer need any of the apps from the original student license. I contacted MS (mid Jan), explained the situation in its totality and asked for a refund. MS advised me that I would receive a call to discuss and progress the refund. I received a call from MS (a re-seller) who couldn’t help me. He advised me that MS would be in touch. Had I known that I should have contacted Amazon, I would have done. Legally, having been advised by MS that I would receive refund, there has been consequential loss when these funds have not come through.

I didn’t receive any further call. In spite of me trying to contact MS on a number of occasions over 4 weeks, either online chat with Office 365 or ringing MS support in Uk, no-one was able to help. I contacted Amazon on 30th January who informed me that the cooling off period had essentially come to an end and I couldn’t receive any refund from them.

I spoke to MS again today but unable to help. I am seeking full compensation in the form of 24 months free O365 Business Premium Service.
40

I have visit the Microsoft service center in haridwar branch. Mastermind. The are avoiding my phone service please help me. My Phone model is lumia 830. It is in under warranty.
80

Why am I unable to single space mail merge labels in printout. Preview of listing shows name and address as single spaced but "not so". I am using Word 2013 as 2016 lacks or deleted certain features which I use and like in 2013, i.e. tab (icon) in top ribbon which allows selection of Outlook addresses for labels option selection fill-in for one.
60

Unable to open Hyperlink - when I attempt, the pop up says, "Your Organization's policies are preventing us from completing this action for you..." Kindly fix this for me. I am 79 years - not so familiar with complex manipulations in the system. I will be very grateful.
20

I hate Windows 10. Too many gimmicks - you took away too many 'comfortable' things - no ICONS... sick of this program.
40

Well Excuse me but with windows 10 you have sold your souls to the Bloody minded. Do you have any real consciences? Are you predicting and deliberately planning to make people Sheeple? Stop This invasion of our liberties. You are asking People (sheeple) To give to you their rights.

With windows 10 you are deliberately sucking people in with your free offer for the Update. You know full well that what you are asking in return from the people for that free program is information from that program that is sent to cloud? I for one will never do that. I will keep my right to retain my info on my console and leave you blood suckers the hell out of my personal bizz. What you are asking people to do is Freely give you all their details and trust that the information they give you will be safely handled and their rights protected. And you expect us to trust this?

You will sell info, you will find loop holes in the law and you will make your profit at the expense of your clients .. That much I know for sure. So Prove me wrong and withdraw windows 10 directives encouraging people to upload to clouds of any Kind at all In any shape or form. In the mean time I will be telling any one that will listen Not to trust such an obviously personal liberty infringing and Evilly manipulative directive as Load to cloud and save space on your computer ... We all know that you intend on forcing the issue by limiting space on a computer drive so as to encourage people willing or not to use the cloud.

I will not Be Fleeced or manipulated by You Or any other company trying to hide behind Policy or for that matter loop holes in either the public's understandings or letter of the law . I Am No Fool And I am Not Alone in My opinion and suspicion of the true intentions behind this form of personal forced disclosure of the general public's personal information . We ARE NOT (CATTLE ) Don't you dare assume I will sit here and let you round us all up and except your brand. Tell you what Mr Microsoft? How about you disclose to the whole world in an email to all of those who use your devises or software or services all of your daily doings in exchange for what we are being asked to give you and your minions?
60

Since September I have called Microsoft to cancel a monthly fee that we keep receiving. Every month they tell us that they are refunding the fee and closing everything such as credit card information. To date we keep receiving monthly charges. This is not customer service to your client. Everyone takes the lead but no one completes the task that has been asked by the customer. I cannot believe being a large company that taking care of your customers are not the top of your business. I would never order or purchase anything from microsoft. I hope that following through on a client request will be at the top of providing great customer service. As for me I am very disappointed on the way this has been handled.
40

I am receiving phone calls from 724-422-9755 a few times each day. They are saying that they are windows and your computer has a problem. I told them to stop calling and they continue. This is a scam, you would not call my wifes phone number. The Microsoft corporate headquarters needs to look into this matter, so that other customers will not get scammed. This needs immediate attention. thank you
40

A virus notification appeared on screen directed to call 1 877 282 2041. She identified herself as windows representative and she was allowed into my computer. After some time she said could not be fixed without paying minimum charge of $209. There was also higher priced plans company name was techlive connect? They were using Microsoft logo and so requested she get out of my computer then pulled battery out and put back in it. It works fine now but you should be aware of this scam going on.
40

Windows 10 downloaded on my laptop with out my permission and now my laptop is useless. It has slowed way down and I cant access all the programs that came with my computer! Nothing works right. I want windows 8 back and my laptop restored to its original working order! Without loosing all my pictures and programs I had before this unwanted program from Microsoft took over.
40

I was browsing YouTube, as I often do, and my internet was disconnected. I called Microsoft and asked them to fix the problem. The solution was for one employee (whom I shall not mention) to scan my computer, abort mid-way, and then point out all my security problems and NOT fix them and tell me to buy security when I specified that I had no means to do so.
40

I have recently bought a Microsoft Lumia Mobile Phone and cannot access most features on this phone, so it would appear that I have wasted my money. Although it allows me to generate a code to confirm my email address it does not allow me to use this 4 digits code to verify this email address. What will you do to fix problem? Problem must be resolved asap for confidence in Microsoft products.
40

I bought office home and student 2010 in march 2013 I used the product key to install this on my laptop but this laptop has broken the screen is shattered so I cant see anything. I contacted 5 of your advisers 2 on Monday 4th jan. the service has been appalling and I am very very upset you really need to look at your team. The following are just some of the complaints I have: Monday 4th Jan - evening around 18.00pm
adviser I kept writing the product key down wrong, took ages to answer each question, it was hard to understand him, told me he couldn't download this and I would have to by another one, my partner talked to him and said this is not correct and he was very unhelpful.

Monday evening still 19.00 pm: adviser 2 was unable to write the product key down correctly, my partner who is a computer wizard was unable to understand the lady and she took over my computer to download X16-32007.exe though this lady was polite and did do what we asked, it was hard to understand her, sadly my internet connection was awful last night and the computer crashed, we were given a case no 1320646446. Tuesday morning around 11.00am: 3rd Adviser, couldn't write the product key down correctly, was stalling and turned his microphone off without telling me what he was doing, said my product key was wrong though I pointed out I had a case no from last night, was very unhelpful, It was hard to understand him, this is awful service, so decided to re phone.

For the leading software company I think this service is awful all I'm asking for is a DVD that I can install an old package onto my computer due to im doing a college course and need Microsoft word. I have wasted hours talking to people from other countries that are unable to write a stupid code down in English.
60

I like windows 7 instead windows 8. Because windows 8 hides websites,pages or any work that you have on the scream. It is not friendly windows. This is the windows I do not like at all. I rather windows xp! And windows 10? I do not know. I think every time that windows improved, it is more difficult to the user to understand what windows is about. I hate the adds to try windows 10. I am not going to waste my time testing an other windows that is going to give me a hard time to work.

My opinion is this one. No offense Microsoft. I do not like windows 8. Thank you for the chance to speak up.

I almost forget why internet explorer is still a browser? There is no competition to find info in the web. The blue e? What is that for? Only an Icon in front to your eyes? I hope windows 10 looks like windows 7 or xp! for user...... Not for the engineer! Sorry for my bad english. Maybe? I would like to have an answer to my complaint from Bill Gates or Microsoft Corporate office.
40

I would need days to tell you how I feel about my Lumia 735 phone. Also ms account in computer uses password one time then it will say you entered it wrong and you have to go through all the bull of setting up a new one. I can't wait to get rid of my phone. I call it useless friendly. Can't even get phone number for customer service.
20

I have recently purchased a laptop with Windows 10 and trial 365; it is almost dysfunctional! It is the same old Windows made more difficult to navigate. You are about to see me go to Apple if Microsoft cannot get it right.
40

I have a Microsoft Lumia phone & it is a piece of crap. The apps are bad -- specifically the camera which I uninstalled because it never worked. Never been more unimpressed with a so-called smartphone in my entire life. Highly unrecommended pile of steaming bs. Whomever designed this phone should do themselves a service & quit their day job because they're a clueless fraud.
40

Microsoft is the worlds (almost worst) invader of personal computers. Everyone in this company believes Microsoft is now under foreign ownership. Americans would not invade our privacy (and adds) like you are doing at this time. If I could, I would get rid of all five of our Microsoft machines (some of our internet customers agree) and find another that would let me use the machine for purposes I designed. NOT TO "hawk" PRODUCTS as Microsoft. does. And all the while, offering less with your machines---ie. I let Microsoft put Windows 10 on my personal machine and found you had removed the games that were on the machine.
60

I am unable to print envelopes any more due to the new Microsoft Windows version that was "dumped" on us with the latest upgrade. Thought you might want to know. Maybe next year we will be able to get Christmas letters out in less than two weeks of fighting with it. Back to hand addressing.
40

When I upgraded from Windows 7 to Windows 10, I lost the Solitaire game I had used for years. I would like to get it back, because it was free and uncluttered by ads. Any suggestions?
60

My hotmail account got hacked and the ONLY system they have in place for determining ownership of someone's account is through an automated system. The system doesn't work for anyone that rarely uses their hotmail account. The security information had been changed by the hacker and so even the security question I was being asked was written in Venezuelan (the hacker was from Venezuela, thanks to an email I got informing me of the person's IP)! I spent 4 days trying to talk to customer services and they just kept saying the same thing over and over "keep trying the automated system that rejects you every time because you're not giving us enough information". When I demanded contact information for a complaints department, my case was closed and no one ever replied to my messages.
40

I went through your so called free upgrades to windows ten on five of my computers and it unactivated my my Microsoft office 2010 pro on two computers and will not let me reactivate them. It says the serial numbers are invalid. I am getting sick and tired of paying for things with you people and I run a lot of equipment and pay a lot of money and have nothing but problems on this activation crap the last few years. If you are going to sell it if people's computers crash or get a virus or upgrade and need a reload you should not have to go through this grief.
40

Your company does a Christmas song and rewrites the lyrics to omit God? I intend to turn the other cheek so Bill Gates and his company can kiss my Christian ass goodbye. I will buy an Apple Computer. I don't do business with politically correct morons who are anti-Christian and insult Christians during the Christmas Season.
40

I downloaded Windows 10 on 6 computers and out of 6 computers, 4 computers were frozen on the blue language screen with nothing to do but to restore to factory default and reinstall all the software that were on these public computers. Windows 10 does not install properly on all computers... users beware.
40

I've had Office 2010 for some time. Sometime last month I lost it, I don't know if it was something I did or not, but now every time I try to open it I am asked to re-register it. Therefore, I am unable to retrieve all my documents in Word and Excel. It asks me for the original code to register and I don't know where to find that now. What can i do to reinstall this program? Thank you for any help you can give.
40

Microsoft has the worse customer service I had the most terrible experience while making a laptop purchase online. I was talking to Microsoft rep and I was put on hold for one 30 minutes couple of times, I was continuously on the phone fore more than 3 hours and after 3 hours of wait, the Microsoft rep lied to me that my order was completed and hanged up. Since I didn't not receive any confirmation email of my purchase I realized my order might not have been completed. so I called Microsoft again and this time they put me on hold for another hour and this continued for 4 more hours.

SO I was basically on the phone with Microsoft for a total of 7 hours just to make a purchase. I spoke to 3 different reps, supervisor but no one helped me nor even appreciated my patience of waiting more than 7 hours just to make a laptop purchase. On top of that when I asked for a compensation for wasting my 7 hours and have such a terrible customer service they did not offer me any compensation. SO when I talk to the second level supervisor, after 7 hours of wait and all the delay they made to my order and all the inconvenience that I went through I was offered 10 $ compensation.

Thus, Microsoft has the worse customer service in the world. I have never seen such ridiculous customer service. Basically Microsoft does not respect its customers and also insult their customer. After this I might never purchase from Microsoft anymore.
40

Windows 10 really messed up my computer bad. Big mistake upgrading. Can't watch videos, can't do anything fast. Apple here I come. Microsoft sucks!
40

Resent this forced downloading of Windows 10 upgrade. I hit later and still downloads. You do permit an opt out but only at the end. This sucks. Next computer will be an Apple.
40

Since installing Windows 10, the message"Dell Stage requires windows 7" pops up. How to I get rid of this annoying box?
60

I am currently using windows 10 for editing purposes on my two novels. What I am complaining about is this: When I try to use the Replace and replace all function it does not work and I must go thru each chapter to where I have something in quotes to make the change. I would appreciate it if you could activate this replace and replace all function.
40

I bought a new laptop with Windows 10 and its the worst operating system I have ever tried, there is no easy way to run Win 10 I cannot even transfer my files via easy transfer. Having had MS products since 1995 using Win. 95,98,XP and 7. I am returning the computer and getting one with Win.7. If you do not offer a better easier system to use this will be my last MS product. I will go to Apple products.
40

I bought a Zune HD and it wouldn't allow me to download any apps. There's this one that my friend showed me and I loved it so much that I had to buy a Zune HD. Once it showed up at my house I did some research on how to download music because the app that I was wanting is called Audio Surf Tilt, and this app requires music. I paid money for pretty much no reason, and made an account for no reason just to not get the app. Why even create this product if you have no apps? Apps is what makes the devices so much fun. I did a lot of research. Everybody was saying... ''Where are all of the Zune apps that I now and love?'' Audio Surf Tilt was mentioned in at least 86% of those comments.

Before this all happened I thought your company was better than Apple, but I was wrong. If you do bring back the apps then I'm the one who's wrong, but I'm pretty sure all of the people who like Zunes will appreciate it and start buying more apps, and more Zune products if you make any more. I also read a lot of comments from Zune lovers that they thought the Zune mp3 players were going stop people from buying I pods all together. I've already been asked from multiple different people where I bought my Zune from because, they loved how it was so strongly built, and it was metal. I told them but I said I don't know if you would want one because they have no apps. They ended up walking away. So I guarantee if you bring back the apps you will make more money. If you do read this thank you for your time. Have a great day. That's all I have to say.
40

I will be discontinuing the use of Microsoft computers very soon. Upgrading to Windows 10 has been nothing but problems and confusion. I've lost all my email, parts of my picture's, my movie maker is gone and in general these apps and programs are extremely difficult to understand. I was happy with windows 7 and sometimes had minor problems, but Windows 10 has made using my computer depressing and I don't want to use it anymore. I give 0 Stars.
40

I got upgraded to office 2013 (because word in 2010 broke) at work this morning. Outlook looks AWFUL and despite my best efforts (and some very useful help tips from others who feel the same on the internet).. 40 mins in and I cannot make it look anything like it used to. Grey has got to be the most depressing color you could have chosen, bring back the blue please. How can a register my feedback with Microsoft?
60

I have a lot of complaints! However, the worst yet is waiting for Windows 20 minutes while it goes 'round and 'round when I'm trying to submit important information to The Employment Development Dept for my disability claim! 3 forms I've tried to submit. The first one disappeared because I hit the back button in an attempt to stop Windows 10 from going 'round and 'round! The 3rd one is spinning right now and has been for the last 20 minutes! I'm afraid to do anything but let it keep spinning because I cannot afford to lose my information!
40

Had a windows 10 automatic update and shutdown. When turned back on was a message that windows hadn't reloaded and to do a system recovery. I chose the option to save files which it did most but did delete many of my programs, some that had come pre-installed on my computer. I've been able to download most of the ones that I use frequently, but it's been time consuming. I couldn't download or retrieve the Microsoft 10 office starter that came preloaded on my computer and probably the program use most and even though I have most of my important things saved to a flash drive, with no program to open them, they're pretty much lost, including tax info and my Dad's obituary There are many important business and personal communications that I need.

In trying to find a way to get it back, I'm told it isn't compatible with windows 10, even though it worked fine when I originally installed the upgrade. There aren't any free upgrades offered anymore and to purchase a new office suite or even just word is quite expensive and no guarantee that they would open my documents. This is a real mess and I am not a happy camper. That and not being able to find things and just general recurring issues. I decided I'd just go back to 7 but it says the file is no longer there and won't recognize my recovery disc. Okay I can live with 10 but am royally ticked that I can't get my office documents without buying an expensive update. Oh if I could do it all over again, knowing what I know now. I certainly won't recommend any of my friends who've waited to upgrade. I want my Office 10 starter back!
40

I am a long time Microsoft user, mostly happy, keep going back and have bought for my family. I had to set up a Microsoft account years ago. I have lost my password, I never set up outlook, I have never been in it other than to get the stuff going for the computer. Last night I thought i would set up the outlook and it did not ask for a password and now I am locked out. The bad part is my computer is locked and I am getting very upset, I have no info to get to reset so I am out of luck with outlook. I do not know how this is customer friendly. I am not ready to give up on Microsoft but you make my life hell. Only with old information can I reset, I have none...what about helping? Or is it you got my money and screw you? I would rate Microsoft less than one star if I could right now.
40

How can I submit an email complaint when I cannot get in to my email account to verify my complaint? Microsoft has without a doubt the worst customer service. Wow I really miss Netscape.
40

After researching Windows 10, I value my privacy more than a software package. Also I have found a lot of files on my hard drive for Windows 10; ie GWX, etc., which I remove from task manager every day. I believe it to be an intrusion on my right to decide what software will run or won't run on MY computer. I DO NOT AND WILL NOT INSTALL WINDOWS 10. I have tried, without success to delete the files associated (I am the administrator for MY computer). I want to know how to remove the files.
20

I upgraded from windows 8.1 to Windows 10. My important business software (Timeslips, OCR, Accounting) no longer runs, network connections are gone, equipment no longer works. How do I get rid of this beast and get back to something that works? and why is Microsoft pushing this thing if it is so disruptive?
40

I had paid $200.00 to have my computer fixed by a Microsoft tech. After fighting with him for a couple of day's he never fixed it right and I wound up buying a new computer. He will not stop calling me all year and I keep telling him to stop calling, keep the dam money and quit calling I now get up to five calls daily of harassment from him with different tel. # numbers. He is a very disturbing person. My opinion he is a mental case! Your tech. are out of control scam artist. How do I stop this crap? or do I have to get a lawyer and sue ? The Tel. number he mostly uses is 305-560-5492.
60

I received an E-Mail from Micro Soft stating that someone was trying to access my Network. Nov 7th, 2015 02:57A.M. GMT. Location: Kbingo,, Nigeria. I.P. Address: 191.28.119.144. I was advised to fill out a consumer complaint form and provide this reference no: AZ-4819. I do not recognize this party that is trying to make a prohibited connection to my Network.
60

Recently I was given the option to upgrade from win. 7 to win. 10. at no charge. I appreciate the opportunity to try this out. But have found out that this is not what works for me, and I would like to go back to win. 7. My problem is with the windows live movie maker that is ok for making and saving, and subsequent distribution of same, all except the fact that there is no windows dvd maker that was previously part of the win 7. program. As I understand, I would have download the win 10 dvd maker to obtain this. I don't feel it fair that I should pay for this exception in the programing. So I need to know that if I restore to win. 7. Will all the recent pictures and videos be part of the restore from win. 10 to win. 7. Thank you for your attention to this matter.
60

I bought a Nokia Lumia 435 cell phone. 7 months goes by and 4 months ago the battery starts to die on me. Now 2 months ago I applied for a replacement plan for the battery and no response yet. The employees of the service centers are very rude for that matter. I regularly purchase Nokia products but this will be the last one for sure. I never expected this type of rude service and now feel unlucky for getting convinced to buy this poor quality cell phone.
60

I recently upgraded to Windows 10 from Windows 7. It has been the biggest mistake I have made! Windows 10 is the biggest piece of crap I have found! I lost all my links and now my computer has become possessed! I am not a computer tech person and find all this a major pain in the bum! I really want Windows NT back as my computer and systems worked the best with that. I have lost the games I would play, now my mail acts up and my computer is running slower than ever!
I should SUE you for what you have done to me and all the stress it has caused! You have no consideration for people like me!
60

I am the owner of a Dell laptop computer which currently uses Windows 7. For some time I have been receiving advertisments from yourselves extolling the virtues of the new operating system, Windows 10 requesting me to update my system. I have been assured that my current system is compatible with Windows 10 and that I can update for FREE. It also tells me that I can revert to my previous system if not completely satisfied. On 30th October I decided to make this conversion and started the process. After a very considerable time (over 4 hours) my laptop confirmed that all necessary work had been done and that Windows 10 was now loaded on to my machine. I started up my machine in anticipation of using a new operating system. A beautiful picture filled the screen and an icon asked me to go on the internet. The word 'welcome' appeared and that was IT. After some time at the screen I finally managed to get up my old screen saver from Windows 7 with the error message 'Dell Stage requires Windows 7' On Monday I took my laptop to a local computer repair shop in Basingstoke and referred the problem to them.

Today, Wednesday', I picked up my laptop and was advised by the technician that the error message was indeed correct and that my laptop is unable to accept 'Windows 10'. Your misleading advert has cost me the sum of £85.00 (receipts available) to bring my laptop back to the state which it was in last Friday and I should be grateful if you would kindly re-inburse me for this amount which I can ill-afford and which I had no need to spend in the first place. In view of this unfortunate incident you may well wish to consider making suitable alterations to your advert.

Paul Snape
;p
60

Windows 8.1 kept bugging me and I tried to avoid but, had no choice but to let it download and install on my PC and now I have lost a lot of data and the main problem is all of Microsoft office is gone. I am so sick of you people forcing hard working people to run your crappy programs and be your guinea pigs. I want something done about this. This is not right and if you don't make it right I will damn sure never use this crap again.
40

I have had the Deluxe Bible Collection for 6 years. I have had it on Windows XP,7,8 and 8.1. I recently got Windows 10 for free. It worked at first on Windows 10, but then it stopped and I couldn't get it re-installed. Popup says that it is not compatible with Windows 10. I don't want to lose my Deluxe Bible Collection, but your sites are telling me that I can't go back to 8.1. Is there anything you can do to help me? I don't want Windows 10 at the expense of losing Bible Collection. Thank you for any consideration of my complaint.
40

I wanted to do some work tonight on my laptop. I started my computer. Microsoft decided I should not to work tonight. Microsoft hijacked my computer and forced it to restart and then proceeded to install 59 Updates. More than 2 hours later it is not done. And I got no work done. Does Microsoft really have the right to hijack my computer? Isn't that theft? I am going to Google Docs b/c Microsoft with no permission stole my compute for the night and decided I would not get anything done. This is why you should never buy a PC!
40

Having got a new laptop I first called Microsoft and asked if you could help transfer my office 365 to the new laptop. Microsoft turned the process into such a frustrating and unnecessary lengthy process costing me much in phone costs so I aborted the attempt deciding I would handle the situation without your help. I therefore cancelled my old subscription due to run out on 6/11/15 account email. I then set up a new account (I don't care that there is a cross over) using the email address as above which was fine for a whole 2 days. But now when I try and use same it comes up with a message to update my account!! when I do it then comes up that account updated to include this computer. However that is immediately followed by a notice that says Microsoft do not recognize the license and I am promptly cut off. I checked the email sent to me re confirmation of order and it appears to me that you have combined the two accounts and just renewed my old subscription therefore cancelling out the new one? This is extremely inconvenient and unacceptable to me = I called Customer Services again today and again gave up due to the length of time they kept me hanging on the phone without any sign of this situation being resolved. Please rectify this URGENTLY my contact email address for the complaint is on the email I sent to Microsoft.
60

I have been trying for a week to install Windows 10. When installed several technical problems arose. Upon contacting customer support several times over the last week, I have been humiliated, laughed at, and lied to. At least 5 call backs were promised and none made. My real complaint to Microsoft is that I have lost over $700 because of this. At one point my computer was rendered non-operational by Microsoft. I am asking one more time, please Microsoft, I need some technical customer service!
40

Microsoft bingo, it freezes up and has done so for over two weeks. I thought something would have been done by this time. I enjoy these Microsoft games on windows ten; but I have had to start over after playing one game of bingo. I also have to start bingo by the app over and over till the game loads. I will keep playing, although it's less taxing if it goes like it should.
40

I'm having problem with the played videos on Windows 10; something like 1/3 of the whole right side of the screen have a blurred image, like horizontal risks. If there is any proceeding I can do to fix it, I'm wondering to know how to fix this. Should I call Microsoft support with my complaint or try to fix it myself?
40

After an update I found that windows was not working properly and so I lost most of the windows and since then I have updated to windows 10 but there again I am not getting the same windows that other people are getting I have something called windows edge and I have been ripped off already by various windows repair companies all from the windows apps up to now for a total of £398.00. I am getting as many as six calls a day from various windows technicians telling me that my computer is at fault and I cannot update windows correctly.

As a pensioner I do not have money to waste on any more so I want you to know that these mongrels are ripping people like myself off in the name of WINDOWS but I am now sure they definitely are NOT windows but sham companies that you allow to represent yourself. This is fraud and I know it but how on earth can I get my windows fixed by without falling foul of those companies. I have McAfee that keep them at bay from my computer but now I have them ringing me at all hours from all over the world. Please help but can someone give me the corporate email address to complain?
40

After purchasing and downloading Microsoft, making monthly payments I have an issue arise and when I called to get help with the issue I am told that the ONLY way to fix this issue is if I pay you guys $109.99, yet that is not telling me what the problem is that is so they can try and figure out the damn problem. So, basically what you guys are saying is that your product is crap and that you're not sure if you can even fix the issue but still expect me to pay you guys to do nothing? I want this issue resolved and not by paying you guys even more money, I want you to stand by your product! Stop trying to get as much money as you can out of people before you even tell me what the problem is.
40

I liked the way the Hotmail email was set up, then you changed it to make it more complicated, now you changed it again, are you kidding, you really think it is better, it keeps getting more complicated and messy. I along with many others are seriously thinking about changing, because this is absurd.
60

I was purchased a Microsoft-532 mobile few months ago but it's charger got damaged . So,I go to the nearest Microsoft service center at Barasat, Kolkata-700124, West Bengal, India.They acknowledge the same and give me a acknowledgement no. i,e Jobsheet No. 818504886/150901/022 dated 01.09.2015.But till date I have not receive my charger still now. So, please look-into the matter and solve the problem as soon as possible.
40

I am attempting to buy Office 365 from Microsoft on line . It asks for my e mail address no prob, but I have forgotten my password. Systems the asks for my 'Code' what is this and where do I find it. Did telephone a Microsoft number by it was unobtainable/deleted. Do I persevere and buy 365 or do I stick with Open Office for Free? I am one frustrated customer.
40

I installed the update for Windows 10. Soon after I was in the hospital with a sick child and back and forth with him to the ER. By the time I was back on my computer and realized how screwed up it was due to Windows 10 it was too late to go back to Windows 7. I have been through several calls and chats trying to fix the problems caused by the update. I have to restart or warm boot my computer ever other minute. I have been trying to fix the issue for several days and have finally realized that I would be better off in terms of time and frustration buying another computer even though I've missed a lot of work recently and don't have the money to spare. I can promise you that computer will be a Mac. I never want to go this much trouble again trying to get help that doesn't exist. I understand now why most of my friends have already switched.
80

I've been playing on the MSN games website and recently I've gotten knocked off in the middle of a game withe reason being "invalid move". How can I make and invalid move on a game controlled by MSN? I have multiple clips of the messages dating back to August 11, 2015. This can happen almost every day and sometimes more than once a day. I play Hearts on MSN and other players have had the same problem. Is this ever going to be fixed?
40

On 9/16/2015 I downloaded Windows 10 (I thought) and when I got "critical process died for Windows 8" I decided to run Belarc Advisor. It indicated that Windows 8 Professional was on my computer and not Windows 10. Well, so much for the FREE Windows 10 to the consumer. I was using Widows 7 Ultimate before the upgrade. I am not very happy with Microsoft.
60

I never got the upgrade icon for windows 10 I called tech support and they did what thy called a clean download. I explained prior to this that I wanted the windows Dvd player upgrade that is why i wanted the icon to reserve then get windows 10. The tech did the opposite and used the Windows Media Creation tool to download windows 10 after I never got the Dvd player I contacted customer service who told me that there was nothing they could do about it short of me paying for the upgrade that was suppose to be free with me switching from windows 8 to 10. It clearly was not my fault that the program was downloaded incorrectly which allowed for me not to get the feature that I originally upgraded for. I was then told that I could not go back to windows 8. I am truly upset about the miscommunication with this situation.
40

I have upgraded windows 7 to windows 10 and that was a big mistake, I admit, Now my MS Office isn't working other than MS word, I use PPP a lot and now it isn't where I can use it anymore. How can Microsoft screw its customers in this way? Also note, its still on my C drive but I haven't figured out a way to get to that drive or to the functions that "My Computer" is not allowed on the windows 7 version. Also I cannot get to the DVD drive as I could before the upgrade so I cannot play the PPP files I had saved to this drive. I want windows 7 back. How do I accomplish this?
40

I'm 62 years old and on a very limited income. Microsoft will not permit me to print, until I pay them $100. I like to write to my grandchildren, for their birthdays, special events, Christmas etc. They love it and I enjoy it. Well, Microsoft, has locked all of my writings. I can't edit any of them, because they want their fee. Microsoft needs to offer Seniors a discounted rate. I just don't have an extra $100 laying around. I don't know what to do...
60

Simple request, when I downloaded Window 10 it deleted my windows game folder that was always available with windows 7 now I can' t find anything that comes close on the web, I just want to know how to get them back or don't they exist anymore.
40

I went in search for problem for the problem on my computer to install the Windows 10 update. Microsoft leads me to web site part of Microsoft family wrong. However I bought the program. It comes out this will not fix my problem (false advertising) I will be going to my bank stop payment for good reason. Your company is part of the problem in this country. Your company have the most part companies outside USA. Look at the people are upset with the politician these and your company is part of this. I will be going on Twitter and Blog about my experience on your web sites.
40

2 hours 37 minutes on hold today after giving up after 1.5 hrs waiting on phone yesterday and then handled by a tech person who was inaudible and then dropped my call when trying to transfer me to level 2 for the support I need to finish the mess that Windows 10 upgrade has caused. One level two person worked remotely on my lap top after over one hour and not complete resolve the phone went dead and he never called back in spite of taking my number at beginning of call. First Case # was 1301224627 and I've tried to get resolve at least twice since and hours of waiting and no call back when automated system claims to do so.

Your poor service and inability to support clients is a travesty compared to the Apple support I've experienced for my Apple products. I'm left with no options now but to try and chase down assistance through one of your stores I guess as I cant continue to endure the ridiculous process you put clients through on line or via your quasi "support" services. I'll be interested to see what if anything comes from this supposed complaint department report. Very dissatisfied Microsoft consumer for many years who is being pushed to Apple products and services because of the evident difference in quality of service.
40

Windows 10 ruined my computer. It takes 6 or more times to turn it on. I'm so angry about this. Wish I had never downloaded. Are you replacing my laptop?
40

I've been with Windows phone ever since I've had a phone, and wtf I am extremely mad!! You guys take 6snape away, ooh no you don't just stop there, you take away all the other alternatives for snap chat. This would not be a problem if you guys just had snap chat in the first place. So in return for this act I have posted what you've done to all my 5,000+ subscribers, and not just that but why this phone sucks. I swear I am moving on to android, you guys have screwed me over for the last time.
100

On 04/29/15, I received from my granddaughter a message entitled: "No Subject" which in my giving her 2 pictures of the SARTORIUS MUSCLE to send me, as she knows how & at 79 years old, I don't. I wanted such pictures to send on to others who were interested in learning that after years of severe pain, I had learned that such stemmed from a troubled SARTORIUS MUSCLE (bad affect often comes from sitting).

I told several that I had email pictures of that muscle which I would email them so they could see what muscle I spoke of, and then, like myself, from Internet, learn more of it and exercises to combat problem. However, such will not go through, & I received a note from Microsoft account security letting me know they caused such. I AM FURIOUS!! I WANT THAT EMAIL CLEARED SO THAT I CAN SEND IT, ALONG WITH INFO CONCERNING IT!

I welcome any and all to see that email for the help they too could derive from such, too. That muscle causes pain to numerous people without them knowing, as I myself didn't, that it causes pain and what exercises help eradicate the pain.
40

I have spent several hours today trying to change the expiration date on my credit card that I use to pay for my MSN account. I have tried to do it online and with 3 different customer service people all to no avail. Two of the people say they will call me tomorrow and possibly solve the problem. Why is this simple change so difficult? Also 2 of these employees I spoke with were very difficult to understand.
60

We are well aware about the issues of identity theft and fraud these days so we have been strongly advised and persuaded to use different passwords for different accounts, memberships, et cetera. Due to the fact that I had not needed to use the Microsoft app on my phone in so long, I forgot my password. I had to reset it and did successfully. I was okay for the moment, but the thing was that password reset to the application had reset ALL OF MY PASSWORDS. I have at least two if not three things involving Microsoft requiring a password to gain access, and though they were all different to begin with, they were all changed to the single password used when resetting info on my Microsoft application. This is a serious issue and loophole that they need to get to fast and quickly fix, otherwise they pose as an access point for threats attempting to acquire information about one and commit identity theft and fraud in that individual's name.
60

I bought a Lumia 640XL and created my Microsoft account. However everytime I try to download an app, I'm continually notified to verify my Microsoft account by checking an email that's been sent to my Microsoft account. Problem is the email is never there (and there's no Junk box which I'm informed the email 'might' be there)
20

I am a true neophyte when it comes to computers and when I have a problem I MUST rely on trust-worthy, up-front companies to help me. I used to think Microsoft was such a company. However, lately, I have searched sites to find ways to fix some problems, I am having with my late husband's laptop and 4 out of 4 times was completely scammed, lead along with false expectations and lost hours of time doing things that got me only to the point of telling me I have problems with my computer!

I KNEW THAT!! Four out of 4 times, I found a "FREE" solution to an issue. Four times I downloaded the "FREE" software and ran the "FREE" scan only to find out that if I actually want the issues FIXED as advertised, I must BUY a license, otherwise all I have are long lists of absolutely useless information and hours of wasted time!!

To actually FIX it would be considerably more honest and ethical if you advertised a FREE SCAN but mentioned that if you want to actually FIX a problem it will cost you $XX. That way, people like me who are on immovably tight budgets wouldn't bother downloading, installing and then having to uninstall software/programs that are completely useless to us.

At this point, if I had the knowledge, the money or whatever it would take to accomplish it, I would immediately remove all Microsoft, Windows and Windows-associated companies from my computer. As it is, I'll simply wait and when this one becomes totally useless, I'll look for one that runs on anything BUT Microsoft and/or Windows and their associates.

If you plan on answering this complaint, you might want to do so quickly as I make no promises as to how long this laptop is going to run.
20

Several weeks ago my HP Envy (2yrs and 3months old) failed to boot properly. After hours utilizing several online tech supports, the general consensus was a failed hard drive. I purchased a new HP Pavilion and took the older HP to the Geek Squad. Geek Squad said "no" to failed hard drive, and "yes" to failed Windows 8.1. $332.00 and hours of phone time and web time, plus loss of several installed programs including your "Office,"

I am much beyond perturbed with your disaster marketed as Windows 8.1. You all should be ashamed of this product. I am not demanding anything from your company. Rather I am giving you an opportunity to remedy at least one of the thousands of your self created difficulties. Windows 7 was an excellent product that allowed a person interested in doing work to do so. The "team" that forced Windows 8 on the world should be fired.
40

Dear Sir, I have no complaint about Microsoft. I have a complaint about a game that has been purchased on my son's account without his knowledge. We later discovered that his friend bought it on my son's email without his knowledge. It was purchased on 21.01.2015. I complained to the Visa where they advised me to contact you so that you can take action against this theft. I hope it would be of no inconvenience to you to contact me for further details about this purchase. Thanking you in advance.
20

I am wanting to delete a microsoft account, but I am unable to. I called Microsoft for assistance and was sent to a link that was not there. I asked for a phone number in case the call was disconnected but the rep hung up on me three times. Did not receive a call back. I was told that the rep could not delete account for me but first rep said he could if I was unable to. Very dissatisfied customer of 10 years!!
40

Immediately following the last 2 upgrades I could not open photos sent from my cell phone. This last time was approximately 4/15/15. and miraculously corrected itself 4/23/15. My business depends on the photos that I send from my cell phone and I could not open them to be sure they were accurate photos, before sending them to customers who were waiting for them. Both this time (several days prior to 1/30/15), and this recent time, following an upgrade by Microsoft, I had no success with Microsoft resolving the issue. I lost orders from potential new customers who were expecting photos of products within a specific time frame. Out of desperation and again losing orders, I finally contacted Verizon Wireless (approximately 1/26/15, since it involved my cell phone and my service is via Verizon.

After 3 days of ,working with several different level tech reps, a Level 3 tech rep, via her extreme diligence in researching the issue I had, discovered a long list of identical problems had been reported by many people.. All the info related to these complaints was forwarded to me.by Verizon. All complaints indicated Microsoft being the cause of the problems. Along with the reports were steps to follow that some people had success in correcting their problem. This was on 1/30/15. I was able to correct the problem after following the instructions, (1/30/15) (I have written proof of all this info).

The identical problem reoccurred after another automatic Microsoft upgrade 4/15/15 or 4/16/15..I tried correcting the problem as I did in January but it didn't work this time..4/17/15 I contacted Verizon wireless again. After days of lose of business, being transferred from one technician to another and with Verizon noting that is was caused by Microsoft and not by Verizon. 4/22/15 I attempted to contact Microsoft again. Finally was able to reach a site that led me to having Microsoft return my complaint call. After explaining the situation the supposed 'tech rep' put me on hold for a while, Soon afterwards I was read a long statement telling me that for something like $149 they would connect me with a "Microsoft outside contractor who would research the problem." . I decided than, and still do, consider this entire situation to be a SCAN perpetrated by Microsoft.

I gave my opinion to the Microsoft rep and ended my conversation with no resolution to my problem that was now in the 7th or 8th day of loss of business due to the loss of the above mentioned function. I didn't know what to do other than contact an attorney. Mid afternoon 4/23/15, after careful consideration I decided on contacting an attorney but first decided to check my computer to be sure the problem remained unchanged. Miraculously, after what was more than a week of loss of business and hours and hours of frustrating aggravation the problem had been corrected at some time after my conversation with Microsoft when they attempted to "HARD SELL" me on paying a fee of approximately $149 to just 'research' the issue.

If these automatic 'UPGRADES" continue the same problem will, undoubtedly continue. When and if it does occur my first contact will be to my attorney, who I did speak to late 4/23/15, to initiate a law suit against Microsoft.
40

I just wanted to let Microsoft know that this Windows 8.1 operating system sucks. When are your going to go back to something similar to Windows 7. If I had wanted an Apply hybrid I would have bought an Apple. This is the most functionally dysfunctional system you have come out with yet.
20

My ros.taylor@hotmail.com account was blocked even though I input the correct password. I am travelling overseas visiting family and tried accessing my account on their computer/internet - blocked. I have submitted several Support forms with Technical Team but still cannot get my account reinstated. I have also had several on-line chat sessions with Support Personnel. Hotmail accounts should only be blocked if the incorrect password is input several times, not due to one's location or the computer they are using. I set up my Hotmail account in the first place due to global accessibility. Am totally frustrated with Microsoft's security blocks and now will consider changing service provider. I have been now waiting 144 hours to get this matter resolved, well past your 24 hour limit. Microsoft please review your security policy and reinstate my account immediately.
40

I hate windows 8.1 I cant import pics from my camera! Tired of talking to ignorant customer support reps who cant speak coherent English. I will sell my new Toshiba & buy apple product!
40

I bought the new Lumia phone from a store. I had the phone two day's then it got a scratch on the screen, i still worked on it, because it's only a scratch. Then the whole screen cracked. I took it back to the store, but they refuse to repair it on their cost. A screen is not supposed to crack so easily. I'm so disappointed, had the phone for two days and the screen cracked? It's disappointing that a customer spends quality money on a not-so-good quality phone. If Microsoft won't repair my phone then I expect a FULL refund! I need a phone as my whole career depends on it. Fix this mistake Microsoft and fix it fast!
60

I signed up for Assure support 7 April 2015 with Microsoft and they could not fix my laptop. Case number 12856214800. On Friday 10 April 2015 after spending 8 Am till 9.38 Am trying to get my refund back with Antenalla , Reanna Bev Uk, Arnold, Amar, Kate UK, Ryan Malkin supervisor of Syed level two who should have rang me today 11 April 2015, to refund my £95, Case Number 1285614800. The Microsoft telephone number and email or website does not work as you can get nobody, it just sends you round in circles and it is no good as they put the phone down or just leave you with music or pretend they do not understand. Syed Supervisor Malkin said Syed would ring today and he has not and we did agree a time 10 am till 12 Pm and nothing. I also do not like to be kept waiting while Syed is dealing with 3 other customers at the same time as me. I am also suspicious about Syed saying he is a writer too, when I did not tell him that I was. I insist on my refund of £95 off Syed or who ever deals with the refunding of my £95. Please reply to my complain at the email above. My other email to the support has not been answered. Thank you Mrs Ellis.
80

To Whom It May Concern. If Microsoft does not stop attempting to force Windows 8.1 on my system I am going to wipe Windows 8 and go on from there.
20

I receive one to two calls a day from a person having accent (most probably Indian) identifying his self as Microsoft technical support technician. The phone id is "unavailable" and the number is "1". I have asked repeatedly to stop the calls but they keep on coming. If this call is from Microsoft or a Microsoft contractor please have them stopped.
20

First of all I tried to hook up windows live photo gallery, and you asked me for my windows acct. and I did not remember password, anyway you said you would send code to my e-mail, cell phone etc. and the numbers you had for my phone was not right. I tried and tried and to no avail. Then I wanted to set up the update I received from windows update and it was the same thing so I clicked the one that said someone else is using my product, and then I finally got it loaded right. I wnt all my google and windows products to work right together because I am getting ready to st my cell phone up. I do believe I am synchronized , I think and I do have a windows acct. I think but really it took along while and really quite complicated.

I hope I can trust Microsoft because it seems you were making it really hard to download. If you have any suggestions on synchronizing my whole computer between google, yahoo, and Microsoft, please let me know. Also I had Skype on the start menu, what is the difference between that Skype and the download for the desktop. I am running windows 8.1 64 bit . I also enabled enhanced protection mode. I searched for info. about this and never did really get an answer to this question..However, with the info. I did get I turned it on, is that good . I think Microsoft is a good company and I realize there is a lot of info.
40

I bought a Nokia 925 phone with Windows 8 installed and set it up to work with my EE/Orange mobile phone/ mobile data contract. To set it up I had to load my Microsoft account. In doing this I was invited to supply a credit card or debit card payment method to use for payment for purchases made via my Microsoft account shop. I did not do this because I did not want to make purchases and I did not want to expose myself to the risk of accidental or fraudulent charges. I was surprised to find that, in the absence of a credit or debit card, Windows had loaded my EE/Orange account as a payment method. I did not ask for or authorize this, and I do not want it. I have contacted my mobile service provider to ask them to block my account from receiving third party charges. They have said that they cannot do this while I am using Windows. I have asked Microsoft to block any charges. They say this is not their responsibility and I should speak to my mobile service provider. This is clearly something built in to the Windows 8 wallet app which is proprietary to Microsoft. I therefore wish to complain to Microsoft that they will not fix my complaint.
60

I purchase MS 2013 and later found that I had two copies not one and only ordered one. I had the tech Ashley M work in the installation and the 2013 took over my computer and all icons were Word...she tried to fix it but to no avail. then Lhyn tried to fix the program and after way to many hours failed as well...the only thing Lhyn did was give me credit for the two MS 2013 programs...my computer is inoperable and I will need to take in for repair at Best Buy or other location....not my idea of what MS should be all about...I think you owe me for the repair to my computer!

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