Microsoft Complaints Continued... (Page 7)

We are well aware about the issues of identity theft and fraud these days so we have been strongly advised and persuaded to use different passwords for different accounts, memberships, et cetera. Due to the fact that I had not needed to use the Microsoft app on my phone in so long, I forgot my password. I had to reset it and did successfully. I was okay for the moment, but the thing was that password reset to the application had reset ALL OF MY PASSWORDS. I have at least two if not three things involving Microsoft requiring a password to gain access, and though they were all different to begin with, they were all changed to the single password used when resetting info on my Microsoft application. This is a serious issue and loophole that they need to get to fast and quickly fix, otherwise they pose as an access point for threats attempting to acquire information about one and commit identity theft and fraud in that individual's name.

I am a true neophyte when it comes to computers and when I have a problem I MUST rely on trust-worthy, up-front companies to help me. I used to think Microsoft was such a company. However, lately, I have searched sites to find ways to fix some problems, I am having with my late husband's laptop and 4 out of 4 times was completely scammed, lead along with false expectations and lost hours of time doing things that got me only to the point of telling me I have problems with my computer!

I KNEW THAT!! Four out of 4 times, I found a "FREE" solution to an issue. Four times I downloaded the "FREE" software and ran the "FREE" scan only to find out that if I actually want the issues FIXED as advertised, I must BUY a license, otherwise all I have are long lists of absolutely useless information and hours of wasted time!!

To actually FIX it would be considerably more honest and ethical if you advertised a FREE SCAN but mentioned that if you want to actually FIX a problem it will cost you $XX. That way, people like me who are on immovably tight budgets wouldn't bother downloading, installing and then having to uninstall software/programs that are completely useless to us.

At this point, if I had the knowledge, the money or whatever it would take to accomplish it, I would immediately remove all Microsoft, Windows and Windows-associated companies from my computer. As it is, I'll simply wait and when this one becomes totally useless, I'll look for one that runs on anything BUT Microsoft and/or Windows and their associates.

If you plan on answering this complaint, you might want to do so quickly as I make no promises as to how long this laptop is going to run.

Dear Sir, I have no complaint about Microsoft. I have a complaint about a game that has been purchased on my son's account without his knowledge. We later discovered that his friend bought it on my son's email without his knowledge. It was purchased on 21.01.2015. I complained to the Visa where they advised me to contact you so that you can take action against this theft. I hope it would be of no inconvenience to you to contact me for further details about this purchase. Thanking you in advance.

Immediately following the last 2 upgrades I could not open photos sent from my cell phone. This last time was approximately 4/15/15. and miraculously corrected itself 4/23/15. My business depends on the photos that I send from my cell phone and I could not open them to be sure they were accurate photos, before sending them to customers who were waiting for them. Both this time (several days prior to 1/30/15), and this recent time, following an upgrade by Microsoft, I had no success with Microsoft resolving the issue. I lost orders from potential new customers who were expecting photos of products within a specific time frame. Out of desperation and again losing orders, I finally contacted Verizon Wireless (approximately 1/26/15, since it involved my cell phone and my service is via Verizon.

After 3 days of ,working with several different level tech reps, a Level 3 tech rep, via her extreme diligence in researching the issue I had, discovered a long list of identical problems had been reported by many people.. All the info related to these complaints was forwarded to me.by Verizon. All complaints indicated Microsoft being the cause of the problems. Along with the reports were steps to follow that some people had success in correcting their problem. This was on 1/30/15. I was able to correct the problem after following the instructions, (1/30/15) (I have written proof of all this info).

The identical problem reoccurred after another automatic Microsoft upgrade 4/15/15 or 4/16/15..I tried correcting the problem as I did in January but it didn't work this time..4/17/15 I contacted Verizon wireless again. After days of lose of business, being transferred from one technician to another and with Verizon noting that is was caused by Microsoft and not by Verizon. 4/22/15 I attempted to contact Microsoft again. Finally was able to reach a site that led me to having Microsoft return my complaint call. After explaining the situation the supposed 'tech rep' put me on hold for a while, Soon afterwards I was read a long statement telling me that for something like $149 they would connect me with a "Microsoft outside contractor who would research the problem." . I decided than, and still do, consider this entire situation to be a SCAN perpetrated by Microsoft.

I gave my opinion to the Microsoft rep and ended my conversation with no resolution to my problem that was now in the 7th or 8th day of loss of business due to the loss of the above mentioned function. I didn't know what to do other than contact an attorney. Mid afternoon 4/23/15, after careful consideration I decided on contacting an attorney but first decided to check my computer to be sure the problem remained unchanged. Miraculously, after what was more than a week of loss of business and hours and hours of frustrating aggravation the problem had been corrected at some time after my conversation with Microsoft when they attempted to "HARD SELL" me on paying a fee of approximately $149 to just 'research' the issue.

If these automatic 'UPGRADES" continue the same problem will, undoubtedly continue. When and if it does occur my first contact will be to my attorney, who I did speak to late 4/23/15, to initiate a law suit against Microsoft.

My ros.taylor@hotmail.com account was blocked even though I input the correct password. I am travelling overseas visiting family and tried accessing my account on their computer/internet - blocked. I have submitted several Support forms with Technical Team but still cannot get my account reinstated. I have also had several on-line chat sessions with Support Personnel. Hotmail accounts should only be blocked if the incorrect password is input several times, not due to one's location or the computer they are using. I set up my Hotmail account in the first place due to global accessibility. Am totally frustrated with Microsoft's security blocks and now will consider changing service provider. I have been now waiting 144 hours to get this matter resolved, well past your 24 hour limit. Microsoft please review your security policy and reinstate my account immediately.

I bought the new Lumia phone from a store. I had the phone two day's then it got a scratch on the screen, i still worked on it, because it's only a scratch. Then the whole screen cracked. I took it back to the store, but they refuse to repair it on their cost. A screen is not supposed to crack so easily. I'm so disappointed, had the phone for two days and the screen cracked? It's disappointing that a customer spends quality money on a not-so-good quality phone. If Microsoft won't repair my phone then I expect a FULL refund! I need a phone as my whole career depends on it. Fix this mistake Microsoft and fix it fast!

To Whom It May Concern. If Microsoft does not stop attempting to force Windows 8.1 on my system I am going to wipe Windows 8 and go on from there.

First of all I tried to hook up windows live photo gallery, and you asked me for my windows acct. and I did not remember password, anyway you said you would send code to my e-mail, cell phone etc. and the numbers you had for my phone was not right. I tried and tried and to no avail. Then I wanted to set up the update I received from windows update and it was the same thing so I clicked the one that said someone else is using my product, and then I finally got it loaded right. I wnt all my google and windows products to work right together because I am getting ready to st my cell phone up. I do believe I am synchronized , I think and I do have a windows acct. I think but really it took along while and really quite complicated.

I hope I can trust Microsoft because it seems you were making it really hard to download. If you have any suggestions on synchronizing my whole computer between google, yahoo, and Microsoft, please let me know. Also I had Skype on the start menu, what is the difference between that Skype and the download for the desktop. I am running windows 8.1 64 bit . I also enabled enhanced protection mode. I searched for info. about this and never did really get an answer to this question..However, with the info. I did get I turned it on, is that good . I think Microsoft is a good company and I realize there is a lot of info.

I purchase MS 2013 and later found that I had two copies not one and only ordered one. I had the tech Ashley M work in the installation and the 2013 took over my computer and all icons were Word...she tried to fix it but to no avail. then Lhyn tried to fix the program and after way to many hours failed as well...the only thing Lhyn did was give me credit for the two MS 2013 programs...my computer is inoperable and I will need to take in for repair at Best Buy or other location....not my idea of what MS should be all about...I think you owe me for the repair to my computer!

Friday afternoon I turn on my laptop went into Internet explorer and there was a message across the screen, saying that my computors was slowing down due to a possible hack. Photo copies of the warning and phone number are in my photo gallery. I did,nt call the number but went to the Internet to look up Microsoft to see if they could help me. I click on Microsoft site and was directed to Geek Technical Support. When I talk to them they seem to have the know how and remotely intered my computors and showed me that a Trojan had infected my computors. In conversation I was told that they were a third party for Microsoft and they could fix my problem, for 1 computor it was like $400. For 2 computors it would be $479. So I gave them my credit card number. talking to them further I felt really uncomfortable because they started to ask for passwords, that I didn,t give and I told the women rebecca to stop the process and she told me she couldn't,t because the prices had already started. I repeated to her a couple more times to cancel every thing and she said I needed to talk to her supervisor. Talk to her supervisor and he sai he would cancel but I needed to pay for a license which was $199. I told them no and I needed to talk to some one before I make a decision.i called my credit union to see if I was billed and they said yes but it hadn't,t been process yet. I need some help here what should I do?

I have a laptop and a desktop computer that were both running windows 8 that have both been updated to windows 8.1 . when I allowed my laptop to update to 8.1 I lost 2" of screen on each side of the screen when playing games that are set to full screen I called for tech. help and they took control of my computer to see if they could help. After 4 hrs. she thought my games were not compatible to the system. please correct me if I am wrong but anything that is compatible with windows 8 should be with windows 8.1.she then said she would send me to a games tech and the connection was not good so I had gotten a phone # from her during our 4 hrs. of trying to find and fix the problem and a case # 1285079779 so I called back and explained that I thought the problem was built in to the windows 8.1 updates and they gave me to a update tech. now please understand I had already went out and bought a new computer with windows 8.1 built in it and it has the same problem.

The tech told me it would cost me a one time fee of 100.00 for them to stay with the problem and fix it. the problem is built in to there up dates so either they did this knowing what would happen to make money. or if they did not know it when presented with the problem the would make new updates and fix it for everyone. I expect that when I buy a new computer that I have not changed any setting on that when I play a game full screen it will be full screen not missing 2" on each side and they want to charge me to fix it. I always thought updates would improve your computer not take things away. I do not mind paying for improvements but I do mind being charged for something that should already be there it was there on windows 8 I thought windowes8.1 was supposed to be an improvement. very upset with 8.1 I hope that they will find and fix the problem for all with new updates and stand behind there product.

On Monday ,March30th, 2015 , I was trying to enter my verizonEmail,My computer locked up and there was a warning concerning security protection . It would not let me intoThe program . It gave me a member to call(1-844-415 - 0000 ) . A young man answered the phone and preceded to ask questionsAbout the problem I was experiencing with my computer . This young man claimed to be working for VerizonAs a tech support technician , and that he could fix the problem . He then asks me to Let him gain AccessTo my computer in order to fix the problem . He also saysThat the service for this was free . I let him in to gain control Of the computerAnd was being introduced to a Security software that I needed To correct the problem . I knew something was wrong in the way he was trying to sale the software and also some of the dialogue he was using about the problem . I immediately stopped him and asked what company do you represent? you said you was with the verizon Supports technicians .He immediately hung up the phone . I was able to shut down the computer and restored In order to gain contro ,and to get rid of the virus I know that they put into the computer.

Today a similar thing happen and They said they was technicians for Microsoft .Supposedly the manager named Is Sam Anderson from Microsoft's centerWhich he gave me an ID -MS 0008945-309, phone number 1-844 - 890 - 6705 , the young man's name were Faifal Fai-00 289 , and from yesterday march 29th , the young man's name was Dean Smith.These individuals are trying to slam customers into the software program to fix their computers . I know that this is against the law.Someone needs to investigate this situation . What was also troubling , was that the name of the software program (Mayasar)In which I could not find it mentioned in software outlets, but when I look it up from the computer this name is closely Related to some Arabic community , and there were A symbol that reminded you of Isis . This may be a coincident, but I think someone need to investigate these actions .I am going to report This to the Federal government as well.I would like to hear a response from your Corporate office concerning this issue .
Thanks

I recieved call from Microsoft tech support in regard to frequent pop ups on home computer. paid $299 for 5 yr protection plan. after 2 weeks pop op began appearing again. today received call from tech support again standing they had installed the wrong program and they would have to redo the program to the proper one and it would cost me additional money. If this is your company they did not even keep a record as to how i paid. They installed a window 7 program when i have windows 8.1. They do not speak enough English to properly work phone service. It was the worst service i have ever had and that includes the Comcast company.

Blocked out of my MSN email for 3 weeks and customer service had been terrible. Very very annoyed with Microsoft. Brutal service. I just need to get my email reactivated

I've been locked out of my Xbox one account for a month and the code that was sent back to has no use to me and I would very much like to get back into my account very much.

They allocated my well used account to another person then wanted to charge me for undoing their error. After 4 days of utter frustration and disbelief I will now use another how can this happen? The problems caused were immense!

I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research

On August 8, 2013, I received a phone call from a man who identified himself as a representative of "windows". He had an Indian accent and stated that "they" had become aware that my computer had been breached by a virus and my security system was not able to protect my files. He explained that if I followed his instructions by opening up a specific box, he could fix the problem. I protested that I did not like the plan and that my nephew just happens to be a computer tech and I would have him look at it. He said that my nephew was not a "windows" person and could not fix it. I continued to refuse and hung up. I may be a senior cit but I am not stupid. He called back and became very insistent. He said that he could prove that he was not a hacker and wanted me to open the box and a number known only to windows and visible to me would appear. I still refused. At that he proved who he was. He told me that I was uncooperative and being rude to him and he would report me to the FBI and the police and that he would also disable my computer from his office so that I could not use it. "Did I want that to happen? Was that OKay with me?" I said, "Go ahead?" And hung up with him still yelling. I said scam and my nephew agreed. I am a septagenerian and if I intended to be rude, I would have told that SOB to shove it up his hinnie. He sould know better than to mess with gray haired old broad. Warn people about jerks like this. Does Microsoft produce a newsletter to users? Tell them how not to be sucked in.
JGR

I bought a notebook-samsung-700t, serial number hlvj93cbb06564 p from microsoft store in fashion valley mall ,san diego on 14 th of March 2012.
the notebook has gone faulty and did not start in 17th of February 2013.i went to the samsung dealer in Cairo,Egypt.they refused to fix since I do not have the invoice.I phoned and e-mailed the microsoft store in San DiegoCalifornia to get a copy from the receipt, but they do not give me any response.
i wonder how does it come that they do not have any registeration. the negligence has cost me the notebook since in Cairo the dealer does not want to
fix it without seeing the guarantee. i think this will be the last time to buy anything from microsoft since the notebook was expensive and they have not kept any document and they do not answer me about the result of the research

On apr-09-2013 Somebody pretending working for Microfot call me telling that there was a big hazard to y computer and that Microsoft has been alerted in theirv office ( they had all my personal infos) so I beliebved him.
This person made some tests on my machine and ask for 149.00$ to clean it for a 1 year warranty service.
He installed 2 sharewares programs ATF Cleaner and CCleaner, run malaware for this amount.
I think that I have been trappes and did not accept to open my PC for them.
I do not know how to prevenmt this to happen to other people but you are now advised that Us (I think) people use your name and status to fool persons.
Afterward all the info they gave me was false.
but I still have them If you are intereste3d to get them and start an inquiry tro avoid them rob your customers.

I paid $139.95 to purchase and have it installed on my dell computer which operates with windows 7. Microsoft logged in and found there is a problem with the product and assured us that it would be resolved within a few days. That was a week ago. After a frustrating call last night I was advised that a level II tech would call be back and I have never received the call. My case number is 1196466127.

Please help, I have paid for a product which cannot be used and they are doing nothing about this.

I am writing this as a follow up to the complaint I posted 10 days ago on this site. As a result of making posts on this and other sites I have eventually received a phone call from the Head Office of Microsoft in Washington. A very nice lady has been investigating my complaint. This lady has spent hours reading thru the record of over 100 emails, and hours talking to the Tech Team Managers who dealt with my computer. My final words to them weeks ago, was that I wanted to be reimbursed for the computer I had to buy to replace the one that was trashed. $473.84.....

I was considering compensation for all of the anxiety and distress this whole exercise has caused, but at this stage if they paid for the computer that would suffice, because I just want to 'move on'. The nice lady advised me that she had been instructed to offer me ' the expertise of a Microsoft Technician, top 200 man in Canada'! He will come on my old trashed computer and 'find' the missing/deleted files and restore it to its past glory. I replied that I would go along with that if Microsoft would agree, 'in writing', to reimburse me for my new computer, 'if' they cannot restore the one that was trashed.

I am not going to go thru more inconvenience, so that they can come and practise, or play on my computer, at my expense. NO they would not give me that undertaking. I explained to the lady that had they come back with that offer 7 weeks ago, at the end of December or early January, I would have been delighted, but no one wanted to know at that time. But to come to me SEVEN weeks later and say that they will fix my trashed computer but not pay for the new one is ludicrous! What do they think I have been doing for the past SEVEN weeks! I have had to reconstruct my data, all except the Incredimail Program that was wiped out.

I had so much important emails and folders of medical records, all backed up automatically and as I thought, very safe! Safe until it was deleted by the tech person! I had to buy software to get my iTunes back, by transferring from my iPod back to the computer. Luckily, Videos were still on my Video Camera back to my last 'back up', they had to be downloaded and go thru Movie Maker again! This is just a little of what had to be done, anyone who has a computer and uses it as an extension of them selves will know what a nightmare it is for someone to come on their machine and wipe everythign out. Anyway the Microsoft bosses will not reimburse me at all.

They would rather pay for the Lady's time and the time for their 'Top 200 Tech Man in Canada' to spend hours on this! She has gone away today to relay my feelings to them. I will come back here and post the 'end of the story'

I have purchased office 2013 for three users.When i am trying to activate the product,its get activated on two PCs. On the third PC also it gets activated but when i am trying to open a word document its gets stuck on a proxy server popup window. Then i call to your customer care number 0008004401555, a lady receives the call.After talking for 6 to 7 minutes, she came to know that it is a technical problem and she will register my problem(Complain ID-10473606) & told me to contact on 080401 03000.

Then a guy will receives the call & he will give one more number i.e.1800 419 5666.Then i call to that number,at this time a guy told me that you need to register(paid registration) for our technical help after listening to my problem. Then what is the need of purchasing a licensed version product,if i will suffer with this kind of problems. My whole day will be wasted on this. So please help me to find out a correct solution. I am sending the screenshots of my problem which i faced.I look forward to hear from you.

I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless - all my files and back ups were 'empty'. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.

I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy – North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing.

When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more - it is just a shell - a useless box!!!