Contact M&T Bank Corporate

I sent a $5000 cashiers check in the mail on 12/16/23. As of 1/11/24, the check has not been applied to my auto loan. I found out through my bank (Wells Fargo), where I got the cashiers check, that M&T Bank processed/cashed my cashiers check on 12/23/23, and it was put in the M&T LOCKBOX. I found this out yesterday when I called and told Jasmine (Customer Service Supervisor) that check was in LOCKBOX..This check should have been applied to my account already, and I want to know why it has not.

Very slow to answer phones but when they answer there is so much noise in the background from people working from home they need to be in the branches maybe they would be a little more professional.

I went on 2/7/20 to my local M&T bank in Owings Mills, MD!!! The worst experience as customer. I came at 11:30am and waited 30min!!!! I'm very patient person, and never complain about anything, but this time I needed to just point out the issue with customer service. The lady employee she took another customer because prior she came to check-in window first doing her deposit checking or whatever, and then she came to sign-in her name and sat. I was aleady there first because I came at 11:30am. The employee lady took her first and didn't even say sorry or apologizing to me for waiting patiently 30min!!!! She could have handled more professional and polite!!!! I still give 5 stars because I love this bank, but they need to have more employees professional and polite to assist customers. And by the way, I had only one question about my new card it still didn't come to an email after 2 weeks period!!!! Needs to improve a lot in customer service!!! Thanks!!!

To Whom It May Concern:
As a new customer (loan transferred from Chase Bank of no fault of my own), I feel the need to write this letter so the corporate office is aware of the issues in the Baltimore Office. My first payment with you was due for July 2019. Although I did not get notification until July 2nd, I decided to take the payment to your local downtown office on Fayette street located in Baltimore City. I used the original coupon ticket and a personal check made payable to M&T. After about 2 weeks, I noticed my check had not cleared my bank which also means my July payment has not been applied to the mortgage loan. I went back to the original branch and an investigation was initiated. I received a call from the branch manager stating the transaction was not processed because I submitted a “post dated” check. I told them that was impossible, I would like a copy of the check. I called the M&T mortgage customer service department to initiate a dispute as well. I asked them for a copy of the check to see “a post date”. I received another call stating I was told the wrong information. Now M&T is stating the check was the proper date, however the funds were “not available”. I was still not given a copy of the check. I called my credit union and was told the check was never submitted. So how can I have a “nsf” indicator? Nor was a charged a nsf fee because the funds were available. I requested again for M&T to resubmit the check but they could not find it. At this point, the 15th of the month as passed and I was assured I would not be charged a late fee. I decided to not deal with customer service at all. I initiated a bill payment service thorough another bank with a different check all together to pay the July payment.
As a first time customer, this gives me not a positive indicator you will be the best mortgage carrier for my loan. I was not giving proper information nor apology as well as I don’t know where my check is that I submitted initially. With all the fraud and theft going on a check can be duplicated at any time with a routing and checking account number. I have already submitted a letter I don’t not want any phone or email interaction with M&T. Keep in mind, I kept receiving collection calls for the July payment is if I never went to the bank to pay you in July.
Because of this issue, I am now looking for a new bank to take over my mortgage because there is something going on with how your customer service/branches handles calls and interactions. It is important someone is aware of what happened so this problem never happens again. Sorry to say but you have lost a customer for any M&T banking, products and services.
The next interaction you will be receiving on my behalf is a pay-off quote from another bank!

I'm a resident of the State of Maryland and often use the M&T Bank ATM located in Shoppers Food Store on Cherry Hill Road, College Park, MD with Debit and Bank Cards which allow M&T Bank to collect ATM fees. I recently had to travel to my hometown of Harrisburg, PA and used the M&T Bank ATM located at 213 Market Street, Hbg., PA 17101, Sequence #6656). I was surprised to have to face racial profiling when just asking for change on January 17, 2019. I've used this same M&T Bank ATM since December 19, 2019 and on various occasions went inside the lobby of the M&T Branch just to request change (quarters) with no problem. However, on January 17, 2019 a teller (Genevieve) who said she was new to the 213 Market Street branch asked me if I had an account? I replied, no. Then Genevieve asked for my Identification. I replied, I only want $4.00 in quarters and gave Genevieve a $20.00 bill. I asked why I needed to provide identification for change and (Genevieve) said she was new to the Branch. I asked to speak to the bank manager. The bank manager told (Genevieve) that it was ok to provide me the change without seeing my identification. I felt that I needed to inform the Branch Manager, Erica Pennabaker about my concern of racial profiling. Ms. Pennabaker was very blunt in saying that all tellers need to ask for identification for any transaction made. I told Ms. Pennabaker, that I previously visited this branch and had no problem with getting change and was never asked to provide identification. I feel that this racial profiling incident should be reported to the corporate office of M&T Bank and then provided for all to see on social media. In addition, after submitting this complaint, I will no longer use an M&T Bank ATM even in Maryland and will not ever consider M&T Bank as a source for a future home equity loan. M&T Bank has Erica Pennabaker, Vice President, Senior Branch Manger (717) 237-6853 epennabaker@mtb.com to thank for trying to justify racial profiling in 2019. I would also like to extend my appreciation for the M&T Bank teller who provided me with change prior to January 17, 2019. If M&T Bank is smart and cares about its profits/bottom line this teller should be recognized and or rewarded for providing great customer service and being pleasant.

I received a birthday wish from M&T banking today (12-1-19**). This is inaccurate information that was obtained from my Facebook account. I never gave permission for M&T to obtain this information and I am requesting that you cease this activity immediately. I am also requesting information about who is authorising this action and the legal basis for collection of personal data that is currently set to private. This is a blatant disregard to ones privacy!

worst customer service i have ever had from a M&T Bank branch since opening my account over 20 years ago. Bank assistant manager is rude and likes to talk to customers in a condescending manner. Depending on who you talk to there is a different story given. I wished i had checked the google ratings for this branch before opening my new estate account with them. They have a very low rating and i am surprised the corporate office hasnt looked into all the complaints about the Perry Hall Branch.

Had a horrible experience with customer service. The rep was rude, loud, and disrespectful. Spoke with her supervisor Michael Lafferty, he was not rude, but never offered an apology. He sided with his agent, and totally disregarded my concerns. I never had a bad experience before, have referred family, friends and co-workers. Nasty agent, and uncaring supervisor. What a way to start my day.

STACY FERGUSON
2 MERCATOR LANE
WILLINGBORO, NEW JERSEY 08046
(973)885-5959

M&T BANK MORTGAGE DIVISON SEPTEMBER 6, 2017

SUBJECT: PROPOSED PURCHASE PROPERTY-13 TUCKER COURT, WILLINGBORO, NJ 08046
ASSE#7128035289
M & T LOAN SUBSIDY PROGRAM

THIS LETTER IS TO MAKE A FORMAL COMPLAINT AND NOTIFY UPPER MANAGEMENT ON HOW SOME EMPLOYEES ARE PERFORMING IN AN UNPROFESSIONAL MANNER.
SEVERAL MONTHS AGO I WAS MADE AWARE OF M&T LOAN SUBSITY PROGRAM BY A REALTOR.

I CALLED THE NUMBER AND WAS ASSIGNED TO A MORTGAGE OFFICER TO PROCESS MY LOAN. I WAS VERY MUCH INTERESTED IN RECEIVING FUNDS TO ASSIST WITH MY HOME PURCHASE. I WAS IN CONTACT WITH THE PARAMUS BRANCH FOR THE MORTGAGE PROCESS. MY LOAN OFFICER WAS DAVID SADEK-MORTGAGE DIVISION, 45 EISENHOWER DRIVE, 4TH FL, PARAMUS NJ 07652-(201)580-4673

I WAS INFORMED OF THE SUBSIDTY PROGRAM AND THE GUIDELINES. I WAS INFORMED BY EMAIL. I RECEIVED A LIST OF REQUIRED DOCUMENTS AND STARTED TO SEND DOCUMENTS THAT HE REQUESTED. MY LOAN WAS PRE APPROVED OR PREQUALIFIED. I THEN FOUND A PROPERTY AND THEN I FORWARDED THE CONTRACT TO PURCHASE.

MY LOAN MADE IT TO THE UNDERWRITER AND IT WAS 2 WEEKS BEFORE I HEARD ANYTHING ABOUT THE RESULTS. THE LOAN ALSO WAS TRANSFERRED TO TYLER ZWACK. I UNDERSTAND THERE WERE SOME CONCERNS AND I TRIED SEVERAL TIMES TO COMMUNICATE WITH DAVID SADEK AND TYLER ZWACK BY TELEPHONE AND I NEVER RECEIVED A RETURN CALL. I DO BELIEVE THAT AT CERTAIN TIMES A TELEPHONE CALL IS NECESSARY TO EXPLAIN CONCISELY WHAT THE ISSSUES ARE. WELL I NEVER RECEIVED THAT CALL.

I RECEIVED SEVERAL EMAILS ACCUSING ME OF NOT COMING FORWARD WITH CERTAIN INFORMATION. I DO BELIEVE THIS REQUIRED TELEPHONE COMMUNICATION. THE ITEM WAS CLEARLY ON MY CREDIT REPORT. I HAD A BANKRUPTCY THAT WAS DISCHARGED 4 YEARS AGO BUT THEY NEVER ASKED ABOUT THAT.

I SPENT FUNDS ON PREPARING FOR THE HOME PURCHASE. I SPENT $450 ON A HOME INSPECTION, $850 FHA APPRAISAL AND CREDIT REPORT AND FINALLY $100 ON CERTIFICATE OF COMPLIANCE.

IF DAVID SADEK WOULD HAVE PICKED UP THE TELEPHONE AND CALLED ME THESE ISSUES WOULD HAVE BEEN DISCUSSED AND THE MATTER WOULD HAVE BEEN RESOLVED. HE ALSO SHOULD HAVE ASKED ABOUT THAT BANKRUPTCY. HE NEVER DID UNTIL HE GOT TO THE UNDERWRITER.

THERE WAS ANOTHER ISSUE ALSO. I LIVED IN THE HOUSE THAT MY DAUGHTER PURCHASED AND ADDED MY NAME TO THE DEED. SHE PURCHASED THE HOME AND THE MORTGAGE AND NOTE IS IN HER NAME. BUT DAVID AND TYLER FAILED TO CALL ME TO DISCUSS THESE ISSUES. INSTEAD I RECEIVED NASTY EMAILS STATING THAT I WAS NOT UPFRONT WITH THEM.I RECEIVED A DENIAL LETTER FORM TYLER ZWACK AT THE END OF AUGUST.

I WAS VERY UNHAPPY WITH THE WAY I WAS TREATED BY M&T BANK. MY FUNDS COULD HAVE NOT BEEN LOST IF THEY HAD DONE THIER JOBS IN A PROFESSIONAL MATTER AND MADE SOME TELEPHONE CALLS. I LOST MONEY AND WAS NOT APPROVED. I UNDERSTAND THAT WAS THE PURPOSE OF THE 25 MILLION DOLLAR SETTLEMENT THAT’S LISTED IN DISTRICT COURT CASE#15-7056.

I CONTACTED THIS BANK BECAUSE I NEEDED THE DOWN PAYMENT ASSISTANCE TO HELP WITH MY HOME PURCHASE.

THIS LOAN SUBSIDY IS AUTHORIZED BY THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY, CASE # 15-7056.

IF I DO NOT RECEIVE A RESPONSE FROM THE M&T BANK CORPORATE OFFICE, I WILL BE MAKING COMPLAINTS TO THE COURTS AND THE BANKING INDUSTRY.

PROPOSED PURCHASE PROPERTY-13 TUCKER COURT,WILLINGBORO, NJ 08046
ASSE#7128035289

STACY FERGUSON

On October 30th we got a letter from M&T stating our accounts had been hacked into and they were freezing the accounts pending an investigation. They asked us to go through our statements and highlight the transactions we are disputing. We did that and now they refuse to give us the provisional credit they originally said they would. We lost close to $7,000 and they won't give us back a penny of it. This is unreal! Do not bank with M&T.