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Write for Us Pizza Hut Complaints Continued... (Page 25)
1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
This is my second time calling the Pizza Hut in the batesburg area at 30 minutes before closing and them telling me there wing machine is broken down and cleaned really I was once a shift manager and thirty minutes before closing is a no no .
I placed my order online like always 3/31/2015 7:48 p.m. Ticket#00164. Okay when the driver got to my house she didn't have the whole order. She had to go back and get the 2-liter Dr.Pepper. Ok so while she was gone getting that I opened up The waffle fries they had been cooked so hard you could not even bite them. So then I checked my Cinn Sticks nothing was wrong with it. the pizza had been over cooked it was so hard it didn't make any sense. So when the driver came back I asked her to look at the pizza and the fries. She said she would tell her manger, I told her better yet here take this back to pizza hut with you my husband said no it was not here falut so I gave her the box of waffle fries and said make sure you show your manger and tell her about our pizza too. She said she was sorry someone would call me I never heared from anyone. When I called up there I didn't get a answer and I waited and called later still no answer. You would think they would fix the order or give me my money back call and apologize I got nothing and I am very upset that nothing was ever done about it
I ordered a large pizza with two toppings. The pizza had very little topping. I showed the pizza to lady at the window and her reply was that was the proper amount. I looked at the add on the box and it had a lot more topping. I told the lady that she had just lost a customer. This bate and switch is clearly poor business and problably against the law.
I ordered a carryout order for 24 wings and received 16. Also ordered a Pepsi that was supposed to be in the bag uugh. I will never use pizza Hut again. This was order that was placed to the on perkins in Stillwater Oklahoma.
I have made a home delivery order at 8.15 p.m. today i.e. 31st March 2015 at Hyderabad Sindh Pakistan it is already 9.45 p,m, and pizza delivery is not received and my kids are drowse to sleep as they have to School in early morning. Please make it possible to send us pizza before my little kids sleeps hungry. Thanks
I sent a email before to pizza hut guess it went to wrong place back on 2/27/15 I ordered pizza ticket 144 unit 004287 went to your call center ordered a med extra. Extra sauce guess what no sauce pluce it was 1hr late I don't know what is happened to ya but I am going to buy from the store t then I can blame myself hope one day you can get back the way us use to be
I had ordered two pizzas for pickup, and they were terrible. The order had been placed at the Wilmington, DE location (302-998-8859) on 3/29/15 (ticket# 48) for my wife and I. She even said, "This is the worst Pizza Hut pizza I ever had", which is really revealing as she worked for your company before for 12 months. I went out of my way to select Pizza Hut and , unfortunately, we received a product that was virtually inedible; we forced down two slices apiece as hunger got the best of us. In the future, I will not purchase your product and will, instead, "go out of my way" to choose a competitor.
We ordered the pretzel stuffed pizza with medium hot wings. The pizza was delivered late. The cheese inside the crust was solid (not melted), the bottom of the pizza was soggy ( like it was raw). The wings were cold! Very disappointed! This was from the Atwater, Ca Pizza Hut!
I placed an ordered at 6:48pm. I didn't receive my order until 8:30pm. My wings were greasy and the pizza was cold. I called several times and they hung up in my face. This ridiculous and my family wasn't satisfied. My order was over $30 and it was horrible. AMERICUS, GA location has pitiful customer service.
I ordered a personal pan pizza in Brownsville , TN on Thursday evening to be picked up at 6:20. They were not busy and only had 2 tables to serve. I stood there for 10 minutes looking at my little pizza sitting on the counter waiting for me to take it out. I finally asked someone from the kitchen to please hand it to me so I could go. It took longer for them to give it to me than it did for them to make it. Never again. I asked for red pepper flakes and did not get them either.
Went to pizza hut Covent garden which had gone so update your web then walked to strand pizza hut and was closed So not got our pizza had to go elsewhere Not hapoy
The wife and I decided to book a table for 7 of us at the above Pizza Hut restaurant as we were having friends that were visiting us in Telford for the first time. The table was booked for 7:45pm and when we arrived we were made to wait 25 minutes before we were seated which was some what surprising to say the least as there were only a handful of people in the restaurant. We were eventually shown to our table which in fact could barely seat seven of us and which was cramped when we sat down and I new that once our food and plates came along we would not have much room whatsoever, we were seated in a booth type seating, all seven of us!!! I kindly requested the staff members if we could move to somewhere with more room and I was abruptly told that there was no other room in the restaurant???? I was shocked to hear this as the whole restaurant was virtually empty apart from one other occupied table with four customers - whom in fact - over heard our conversation with raised eyebrows!! Anyway, this is not the main reason for my compliant.
The same male staff member came back to our table after a further 20 minutes to take our order, 20 minutes!! (Bare in mind only two tables occupied in the whole restaurant) he then plonked down salad bowls on our table which had NO cutlery and which we requested and then eventually had to get ourselves from other tables!! Once we all got our salad from the salad bar to nibble on we were abruptly told that we are only allowed 4 salad bowls and that his Manager had just pointed this out. We were actually eating from the salad bowls at this time which the staff member provided for us in the first place!!!!! When our pizzas arrived they were just about warm and in fact once of them, the margareta was stone cold!!! The plates that were provided, 4 of which were not clean and also wet!
To be perfectly honest with you if I had not been with my visitors I would have walked out well before I even placed any orders with your restaurant. The whole situation was embarrassing for my wife and myself in front of the friends we were entertaining that evening and not to mention the fact that the staff were very abrupt with their customer service and the way we were spoken too. I also blame the Management that didn't even bother to address the situation. I was told that this restaurant was under new management. What a pity if that's the way this restaurant is now under!! Can I also point out that when our bill came through - we were charged for the 3 extra salad bowls (that we weren't told about in the first place!) and I also want to mention that the glasses were also filthy at the refillable drinks machine area too.
Rather than making a scene I decided to pay the Bill and not have any further embarrassment, but, it will probably be the last time I visit this restaurant under this management!! What is going on Pizza Hut?? Recently there has been chains of other restaurants opened in this area like Zizzis, Nandos, Pizza Express, Franky & Bennys etc and with all the competition around - it's no wonder that the whole restaurant at Pizza Hut was nearly empty and if this is the way customers are treated is it any wonder???
This order was awesome got stuffed crust meatball pizza n apple sweet and was great but last time i ordered i got a pizza with the sauce and seasoning and it was first time i tried it and seemed just regular so i called and asked for manager and seemed i didnt get the sauce n seasoning on the pizza cause i couldnt reconizr it and when manager answered the phone she was like oh its on there i know it cause i put it on there well after this order second time trying i realized it def wasnt on it i dont want amything but if you can look up my last order to 106 jersey dr apt 7 russell swart who ever managed that day you may want let them know not lie that something was made right when it wasnt i work pizza and i realize customer complaints can be annoying but i was going send whole order back just the pizza actually just to get it right for i could try it way its suppose be cause heard how good it was and i will admit getting it this time was awesome one best pizzas id ever have thank you for that
I visited the pizza hut in Eaton, Ohio with my son. First off there was only about 3 tables of people, but still waited 10 min for a waitress. I ordered a stuff crust pizza with sausage and boneless wings with buffalo sauce. The wings came out first there was only sauce on about half of them and was not fresh at all. Then the pizza came out, when the waitress set it down there was literally puddles of grease on it(which I don't mind a little grease) when I said something to the waitress in her exact words she said"When I get something greasy I get it off with a paper towel." Then I should of just sent it back, but I'm not like that. Me and my son ate 1 piece apiece and couldn't eat anymore. I'm a single dad so needless to say I eat pizza hut once a week in my town of Greenville, Ohio and it is always great. To put it lightly if there was a negative star rating I would give it to this store.
Horrible service from manager Blanca off of Orchard Road in Aurora IL She was rude and mean. She should not be a manager or a counter person with such a horrible attitude. She did not wan t to correct my order that was wrong.
I had a really bad experience, first of all the staff needs to be more friendly, they need to learn how to explain the menu to people who doesn't speak english and lower them selfs to a child who its trying to order a pizza. Really bad service!
We called & ordered 2 large stuff crust pizzas & they were suppose to put garlic butter on the crust it was the worst pizzas we have had in a very long time. They did not put anything on the crust,we were 25 miles from that pizza hut otherwise we would of taken them back. They did not have hardly any toppings on them & the crust was like card board.
Submitted a order for pickup. Waited an hour past the time the order was said to be ready.
We ordered 1 Large, Thin Crust Bacon and Pineapple with Extra Bacon and Extra Pineapple. 1 Large Thin Crust Supreme. These were ordered from the store in West Columbia Texas @ 625pm and picked up @ 700pm. When the we started to eat the pizza the Pineapple was so Bitter you couldn\\\'t eat the pizza so we decided to eat the Supreme instead. When we took several slices of pizza from the box it had Two pieces of hair cooked into the pizza. I called that Stupid Pizza Hotline you people ignorantly started and I was told that there was No direct number to the store and when they Tried to call the store so i could speak to a Manager, the employees at that store conveniently Didnt answer.
So, I had to speak to a Customer Service Manager by the name of Michael, who was of NO Help at all. He did NOT ask what was wrong with the pizza. He didn\\\'t even care that we found HAIR in the pizza. He asked if he could have the store make more pizzas and I explained to him that tomorrow would be good cuz it took us 35 min to get there and 35 min to get back and it wasn\\\'t worth the drive to go back tonight. He then offered to give us a credit. With 3 pizzas we paid $42. He Said that he could only give us $25 credit for the pizza and that was All he could give us. My daughter\\\'s ordered pizza from the Same store in West Columbia Texas and when they went in to get their pizzas, that were Already done and waiting, they were made to Wait 10 min before someone came to the front, the kid putting together the pizzas was Not wearing a uniform, no apron, no Gloves, and nothing protecting his hair from falling into the food.
She also said that the blond woman working there was treating the pizza maker Really Bad, ignored them, and was then Rude to them when they finally got her attention to give them their pizzas. Pizza Hut has become a Real Crappy business over the years and these incidents shows that Pizza Hut is only getting Worse instead of Better. I would Greatly Appreciate someone contacting me back so that these Issues can be Resolved.
Pizza was cold and hard and was post to be 2 cheese stuffed crust supremes and wasn't and. They wouldn't. Do nothing bout it when I called back I would lime my pizzas replaced.
I called the Pizza Hut line to place an order. I placed the order and requested that the special garlic sauce not be spread on the crust. The call taker assured me that the garlic sauce was only used on request. I attempted to explain to the call taker that this particiualr location puts it on all pizzas. The call taker abruptly gave me my total and time for pick up and hung up on me. Of course when I arrived to pick up the pizza, it had the garlic sauce on the crust. Guess I can't blame the location but the call taker was very rude and not customer friendly. No pizza for me.
They delivered the pizza to the wrong address three times. Finally, they realized there are no stores that will deliver to my address. Not the brightest company.
I recently ordered 3 large pizza's from the Scottsburg Indiana Pizza Hut. When I placed my order I was very adamant about extra sauce, But when I received my pizza's they had no sauce! I called to complain, and the manager was very polite and replaced the pizza's, But when I got my replacement pizza, again NO SAUCE even though I specifically asked for EXTRA SAUCE. The replacement pizza's not only had no sauce, but the toppings were skimp and center loaded.I was a manager for Pizza Hut for 6 years, and I would have never let product like that leave my store, and I will never be back to this store again. I guess Papa Johns will be our new pizza place, and we eat pizza at least once a week.
Found out today that Pizza Hut is going to discontinue their eat in restaurants and go to drive in and take out only. No wonder they are charging their customers such high prices. I won't bother taking advantage of their new set up. Plenty of other pizza places in town. I don't have to bother with them. Corporate has their ideas where the sun does not shine.
My family and I dined in your Pizza Hut on Mt. Herman Rd, Salisbury, MD, and we were ALL highly disappointed. We entered the establishment on today, Thursday, March 12, 2015 at approximately, 6:50 p.m. When we entered the place of business, the main door was propped wide open and there were several customers in line to pick up their pizza. To the register, was a gentlemen named Larry, who displayed a very nonchalant disposition. When we were finally seated, I asked the server if someone would "tidy up" the salad bar because it was a mess. Once we received our drinks, I went to the bar again and it was still a mess. I then asked Larry, if someone would tidy up the salad bar. He looked at me and didn't say a word.
Nevertheless, the salad bar was not maintained and I was told that the bar could not be "turned over" because they would be "taking it down at 7:30 (mind you I had already been there by 7 p.m.). When I placed my ordered I asked for extra cheese on my 2 pizzas and it was not included. We only received our initial beverages and never did see our waitress again. The server, Jessica was the only server trying to provide orders to several customers in a hectic environment. This establishment was not well maintained, unorganized and chaotic. The customer service was very poor. As a Government Employee, I was very dissatisfied with this establishment and would not recommend any of my colleagues to visit this Pizza Hut. I was so frustrated that I contacted your corporate office and spoke with "Zack" to voice my complaint. He did give me an incident number which is 0100791922. Therefore, I will be eager in hearing back from someone who really cares about the customer relations and satisfaction of this establishment as it relates to the quality assurance of this facility.
I placed a order at 7:46 the order was said to arrive at 8:46. I called at 8:50 to see if it had left yet and they told me that the driver had not come back yet. I called at 9:22 and they said the drive had just got back and was leaving with the order. Then I called back at 9:33 and they said he had already left. I asked to speak with the manager and the lady on the other end said that she was busy. She said that my order would be free due to the terrible service and long wait. Eventually I end up driving to the pizza hut and when I arrived they said that my order had been cancelled because they did not have any meatballs to make the pizza with. They also said that they tried to call me and tell me that they where out of meatballs but I never received a call from them, neither did they tell me during the times that I called to check on my order the service was TERRIBLE. I never received my food and now me and my two year old daughter are eating grilled cheese and noodles good job Pizza Hut.
Store #023623 - paid $18.28 for a large pizza and i never had a pizza that was. this bad.it was so salty and greasy and the box weighed as much as the pizza. I asked for thin slice with extra sauce and extra cheese as well pepperoni and green peppers. It taste so bad that we could not eat it. It was less than a quarter inch thick. I have eaten at Pizza Hut for years and never was served food this bad -- at Pizza Hut and/or anyplace. I feel that I should be reimbursed for this bad experience. Maybe you send somebody to check it out. I was the only customer there. That isn't saying much for someone who has that franchise. That looks bad for Pizza Huts reputation. Other Pizza Huts that I have been too, I have always been satisfied with the food and service. This was the first time that I have been at this Pizza Hut and the last time. The location is Rock Creek Shopping Center in Rockville, MD.
Just ordered 3 five dollar pizzas over phone. Moorooka qld store. Was so noisy could hardly hear or understand person on phone. When pizza was collected charged 23.65. First pizza ordered was five dollar meat pizza on pick up had turned into BBQ meat lovers at 10.95.... 5 dollar ham had turned into ham and pineapple 7.95 and pepperoni was 4.95 as all 3 should have been. Second time they have pulled this so were very clear about 3 five dollar pizzas....daughter who wanted ham is allergic to pineapple....... Disgusting service when picking up.. Should have apologised and given order customer wanted instead od charging extra and not giving what was wanted. NEVER again.
Well me and the wife went in to Princeton In. To pizza hut very bad don't know how they stay in business. You pay for a buffet and they don't put any pizza out there. They had one pizza to much money for that . Never go back again I hope they go belly up.
I ALWAYS ask for extra sauce but never get. Tonight I have almost no sauce at all. My money is always good so my pizza should be good also.
I ordered two pizza at630 didn't get it until820 That was bad enough then it was cold ordered thin pepperoni with rxtra extra sauce gess what there was no sauce it was like cheese toast the other was abeef an mushroom it was also cold igot one bite of sauce your cooks need to read an learn to make the pizza to order!
I ordered the boneless honey bbq wings. I like the flavor, but the pieces have progressively been getting smaller. And the fact that they charge $.75 for a single dipping sauce is terrible. For the price you should get at least 1 free sauce.
On Thursday, February 26, 2015 I visited the Pizza Hut in Baton Rouge, LA located at 2906 Government St. I came to pick up an order I called in 20 minutes prior. Upon arrival, I noticed my name on the screen with a status "Ready" next to my name. I gave the cashier my name and she pulled up the order and I paid. I waited for the cashier to retrieve my pizza. Upon return, she said it wasn't ready. I told her the screen indicated it was ready. She said "it's almost ready." I waited. Then I waited some more. People were coming in, ordering, and leaving with their food all while I was waiting. The cashier was back in the kitchen preparing hot wings and there were four people waiting in line. When she finally returned, I asked if she could check on my order.
She said she was about to find out. Nothing. Finally, after waiting 30 minutes, the manager came to the front. She gave me a ticket which indicated the sale had been voided. I presumed she was giving me a refund for the trouble. Nope. I said, so, I'm not getting a pizza today? She looked at the cashier and said "you told me he wanted a refund!" (I never requested a refund). Feeling frustrated by the incompetence of this location I left and reordered at a different pizza company. There was a least one other gentlemen who did request a refund while I was there. I like Pizza Hut pizza but the mental and emotional cost of getting one is too much.
On Feb. 23,2015 I took my family to the local pizza hut located in paoli indiana. I place a dine in order starting with 2 orders of breadsticks the first order was brought right out they was hard and cold. You could definitely tell not fresh at all. The second order took several minutes to arrive to which was hot . We then finished our breadsticks and sat waiting for pizza over 20 minutes or longer. Watching others come in to dine finally our pizza arrived to our disappointment . I had order a half pepperoni/ half supreme large pan pizza. I was beyond disappointed the pizza was barely warm the pan itself you could touch it with your hand without being burnt. It was barely brown on the bottom. The supreme side of the pizza didnt have a single pepperoni on the pizza was over killed with sausage and raw vegetables. I have never paid 34.65 for a dinner so piteful in having. I left without barely eating and would not recommend this resturant to anyone. I was beyond upset with the lack of caring the manager showed and give us in the complaint i had with the barely cooked messed up pizza. :(
Server was very RUDE to me and a another customer in line. Had been to this store many times and this was the first time I was treated poorly. Even though there was a kids party going on was no reason not to be greeted when at the counter to pick up a on line order. I spent 40 years in retail management and if I had a employee like it would have been her last day of employment store #024643 Server Melissa
We go to rhlinder once every two months and we always stopped at that pizza hut we walked in six of us there wasn't any one in there. So we were happy we will get good service well let me tell you we didn't get any service at first we had to wait at least a good five min. so we were just about to leave then someone finally gave us a table like I said no one was in there. We sat down and said we were going to have the salad bar. So we went up to it there wasn't anything on it so we started to get are salads the waitress said she would be right back with are silver wear. Never and I mean never came back so I went up to the counter and said can we please get some forks or something to eat with.
She said you will have to wait nothing is clean right now. How can you not have anything clean for god sakes its lunch time and no one is in here.So we waited 10 more min and are salads wee getting soaked with salad dressing.Than on top of that there was no pizza ready to eat.The restaurant was a mess the employees were talking way to kmuch to each other to care about the people that were in the store. I guess we are going to have to find somewhere else to go.Sence no one cares there.Very disappointed. we would of liked to go in there on Monday the23rd but I don't think we will This is not the first time it happened and it probley wont be the last.
The Virginia MN store. I would not recommend this restaurant to anyone had a bad experience a few months ago and went back last night no change in the condition of how dirty the store is bathroom the floor grout has dirt filled in with dirt you can kick it loose with your shoe pee stains all over. In dining room by the heating and air vents on the white cling you can see black stuff and dust hanging from popcorn ceiling. They really need to redo everything at this place staff and all.
From when we got there it took 15 min to get something to drink 30 min for Bread sticks 45 min for only 1 of our pizzas 20 min later someone came out and asked is we were still wanting our other pizzas they could box them up when done it 20 minutes more for us to get the rest of order. There was only 5 other tables with people we had the biggest table of 5 People. The sad part the phone only rang one time the 2:45 we were there. 2 hr after we got home 4 out of 5 of us got sick bad sick stomach and diarrhea.
I've ordered the ten dollar box twice today which is October 1, 2012. My orders were made during seperate hours and heres how I've been treated after giving up hard earned money. I ordered online at 4:31 pm, and an hour after waiting for delivery there was still no show of my order. I decided to phone into the local pizza hut- not knowing I would have to call them three times in 30 minutes to ask what's the hold up and why do I have to wait so long when I'm located half of a mile. The manager acted as if he wasn't too worried about customer satisfaction. The order arrived at my home 25 minutes after the manager told me I was next in line. I later ordered the same thing which was the ten dollar box. I placed another online transaction using my debit card as before at 10:14 pm, the online statement said Estimated Delivery Time 11:16pm. It is now 12:21am and the store is an hour past closing but still I have not received my order. I am requesting to be refunded back the money I've paid to receive the satisfaction I deserve. Nothing more, nothing less because its a shame how some businesses will leave a person waiting until they're actually closed and still don't show up. I am requesting to have my money refunded back onto my debit card as I payed for it. Thank you and I am one customer who will be ordering elsewhere for now on.
I ordered 3 large stuff crust pizza on may 1 2013 all three were cold the stuff cheese was over cook the topping were cold I took them back to have them replace the crew member told me they wasn't gonna replace them I brought them back and took them home and the pizzas are still in my refrigerator they were really disrepectful. I would have related for all three of them so sad
I recently switched from dominoes to Pizza Hut. But I will be making the switch back if Pizza Hut continues to cut corners on their pizza. I ordered two medium pizzas from the location in hockley,tx. Neither pizza was covered with cheese. Each side was almost completely bare. I took pictures because it was so ridiculous. I'm sure I'm not the only one with this complaint as the sane thing happened the last time I ordered. Please correct this at your earliest convenience so that you may not lose any more customers. Thank you in advance.
I live in Enterprise,Alabama and I tried ordering this big box plan for a pizza party we were having, and the store on Rucker Blvd said they were no longer doing this add. I had coupons for this with correct date and they still would not allow my coupon. I took my business to another pizza store and me and my party were not satisfied with the other pizza chain. Please try and get all the Pizza Hut stores uniform in policy, I love your pizza, but hate the fact that I was refused service of your special, in which all through out the Saints and Raiders game it was advertised.
I am a frequent customer at Pizza Hut. My family and I visit the Pizza Hut restaurant Atleast 3-4 times a month. And just yesterday I called in and order for pick up. I had a family get together due to hurricane Sandys trajic that left a few of my family members with no power. When I went to pick up my order it was completely wrong. Like anyone else I didn't realize it until i got back home. I called the store back and number one they were rude and told me that I was wrong and they gave me what I had asked for. They were wrong! I asked to speak to a manager and he left me on hold for about 15 mins. Then I got disconnected. I called back and same person answered the phone and realized that it was me again complaining about my order and he hung up on me again. After trying to call back the Pizza Hut line was busy for almost 30 mins. I am highly upset at the situation being that I'm a good customer to Pizza Hut. Please respond but and let me know what further actions I can take.
I attempted to place an order to be delivered to a local hospital in the area of Dallas, TX from the store on Oaklawn Ave. After calling the store an unnamed man answered the phone. I then proceeded to ask him if they delivered to the hospital and he told me "yes", I then told him that I would like to order 4 to 5 pizzas and was told " we are not prepared to handle a large order". As it was only 5 or 10 minutes after 9 pm I questioned as to why 5 pizzas was a large order. I was then told that " Monday's are our slow days and we don't make that many pizzas." I then questioned again as to if he could complete the order. I was then placed on hold for a little over 5 minutes as the phone I was using has a timer on it because it was a business line. After returning to the line he then asked "what kind of crust would you be wanting on those pizzas", I told him three deep pan and 2 regular. He then stated that "you just asked for 5 deep pan" and we don't have that many of those crust. I then asked what crust they had available and was never given an answer. I was then placed on hold again this time for 14 minutes prior to me hanging up the line. I then called the store back and asked what the manager name was and I was informed that his name was Zed or Ted and he was the one that had taken the original call. I then called Dominoes pizza and they were glad to take "my large order". The service and attitude I received on the phone was on of the worst I have experienced in a long time. The manager was on a speaker phone and was heard by at least 13 other doctors and nurses all who now have SERIOUS hesitation about calling pizza hut to deliver anything to the hospital again. This kind of attitude and behavior should not be accepted nor tolerated and was very unprofessional.
I was over at a friends to watch a movies and we ordered the new stuffed pizza and this is a small ass town of less then 3,500 people is if you count the ones that live out in the country. We placed the order at 6:23 pm was to be deliverd at 7:12pm and the pizza finally arrived at 8:33pm, my friend called the store to see what the problem was. The drivers often get lost on the way to his place. The Manager was rude, he warned them that if it was cold that he was going to send it back. This happens every time he orders and enough is enough. Sure enough it was not only cold the crust was soggy, the delivery driver admitted to getting lost. In addition, to being stuck in church traffic, big lie this small town they roll up the sidewalks after 5:00pm.
Therefore, my friend made her take the pizza back and told them to bring out a fresh hot one. He took a good look at it, we both made notice of the top and bottom crust there was a burnt cheese mark on the one edge and a place on the bottom where some sauce had leaked and burned too. Well it took the driver over an hour and fifteen minutes to bring the second pizza back and she was in a hell of a hurry to get out of there. So after she sprinted to her car, guess what we both looked at each other, and knew something was up. It was the same pizza. They had taken it back and put it in the warmer or ran it through the oven, to make it even worse I pulled back the top crust it has two of them and the cheese was not even melted it had congealed back together, the sausage was ice cold, and the bottom crust was doughy.
It was nasty where it had been hot and in a box but cooled off and condensation had formed and turned the crust into the spongy nasty mess. Long story short Concordia Kansas Pizza Hut is trying to pull a fast one. If we had wanted to reheat the POS pizza, we could have saved a few hours and did it on our own. My friend was livid, went to the Pizza Hut website, and filed three or four complaints like that will do any good. I just want everyone to know to never ever stop and eat at the Concordia KS Pizza Hut; it is a privately owned store, and their horrible. They pull things like this all the time; they do not owner coupons, or specials, anything that other stores do. When he placed the order he called it in, but the pizza was so new that it was not even in the registers yet so he had to place the order on-line and deal with all that mess. I want him to call the State of KS and see if anything can be done. However, I am doubting that they will you have to love a Republican State.
No rules and no morals when it comes to anything that really matters. In addition, as long as the store gets to make a profit. WE took many pictures to post online along with the story; the store Manager is some college girl and lies like there is no tomorrow on the phone. My friend put down that he wants to be called by Pizza Hut to resolve this matter ASAP anyone want to make a bet if they will and if anything will come from it. I am betting a complete blow off with nothing happening at all to the store. The pizza is on the counter neither of us will touch it; he paid $21.68 for nothing.
That is the last time any Pizza Hut in America gets any of his or my money ever! Joys of being in a small town with only a limited selection of places to eat and almost all owned by the same people, at one time the same people that own Pizza Hut owned every restaurant in the town. Therefore, no matter where you eat you got screwed one way or the other now it is just selective bending over and taking it. Anyone want a $21.68 stuffed pizza that has been heated twice and was not fit to eat the first time? I bet the cats out at the dumpster will not even touch it. I told my buddy to hang on to it for a could of days to see if anyone has the balls to call him, I know that if they do that they are in for an ear full and then some. I would love to be in the room for that one. He has a way of getting his points across and making you feel like you want the carpet to open up so you can crawl in and die. I have seen him bring Marines to there knees and cry like babies.
He calls it a come to Jesus talk, funny thing neither one of us cares about Jesus. He gets it form his Grandmother and I love him for it. It is not as if Pizza Hut does not have it coming and has not for a very long time. Well not we have to figure out what to eat the only thing open is Wal-Mart so I am guessing one or both of us are cooking, then dishes, all that fun its 10:14pm at night and we both are hungry did not eat today. That will teach us to rely on a Pizza Hut for good quality food at a good price. I guess what were we thinking to want to get full value for his money I mean it was only $21.68! It was not $2,100.68 right! I am the type to get pissed if I am screwed over on $0.21 that's 21 cents if you make a big deal out of it and try to get away with something, and that is what Concordia, KS Pizza Hut did.
Hello to whom it may concern: I would like to let you know that I will no longer be ordering from your company any longer (frequent customer). I ordered my pizza like always online and had my husband got pick up the order. Never had a problem before. It was my first time ordering from 1102 E Highland Ave San Bernardino, CA 92404 (store number #024867) . I have always given my husband my atm card to take to pay for our purchase and this time he went to pick up and they refused to give him the order or run my card. They said that I had to be there and with my id to even pay. So then my husband said deliever it because I was at home sick. They delievered it and then called to tell us they were there outside our apartment which in fact they were not.
Then he said I had to go to the apartment office to pick up my order. So then I had to drive over to the apartment office to pick up, he parked in the dark when there were plenty of spots open with lights on. Then he wouldnt even get out of his car, I did! Mind you that I had been sick all weekend with morning sickness and flu. He didnt even look at my id that I was told was needed by the rude manager on duty that night. Her name was Jessica, the manager.
He got upset that I didnt tip even though I just had to pay for delivery service that really wasnt delievered, I had to go pick up for $3.00. Then finally we got our pizza which was cold, soggie, and ( I thought all your sauces came remade same receipe) was over seasoned and discusting! Called manager Jessica again and she heared my voice and hung up on me. Wont be ordering from this company again, Sincerely pissed off customer, Amanda Meyer
Hello, I'm just writing because I think it's a shame how Pizza Hut has changed. I have not been in a Pizza Hut for many years but was passing by one in Centereach, N.Y and decided to eat there with my son. Although the employee was very nice and courteous, the place itself looked and felt unclean. When my son went to use the restroom, the door wouldn't lock, the urinal was covered and there was no soap. We had just placed a simple order of 2 personal pan pizzas. After 15 or 20 minutes the waitress brought back one pizza and we had to wait for the other because the order wasn't put in properly. I think Undercover boss should go there and just realize that the place needs some work and updating. It wasn't like this many years ago. I don't think I'll patronize another one.
Ive been a faithful customer of your establishment for years, but here over the past several months, my continous poor experiences at the syore located in nederland texas, ranging from employess hanging up in my face because they dont wanna make a delievery, to employees lying abput how long a delivery might take, i.e, two hours or more, only to recieve cold pizza. I understand these employees dont make millions of dollats, but i myself am a manager in the food industry, and how you treat the consumer ultimatly determine the future growth of ANY company. I am sad to say must take a break from your establishment until the conditions, the managment, or both improve, i also will be notifying all my employees, as well as any of my guest about the "unprofessional" atmosphere at your nederland texas location.
Sincerly, one disapointed guest.
I ordered a pizza from great barr pizza hut in birmingham west midlands. I ordered the pizza over the phone for delivery it was the first time i ordered pizza from this place and was very disappointed with the pizza. I ordered a chicken pizza wih onions peppers sweetcorn and pepperoni and ham. The pizza tasted horrible and bland there was too much cheese and less toppings, there was no taste to the pizza all you could taste was the cheese, the base from underneath was all wet and soggy. I did call the pizza hut in great barr and told the lady I have only tasted 1 bite of the slice it was horrible she said I would have to wait 45 mins for another pizza and would have to give this pizza back which was not a problem but I did not want to wait another 45 minutes for my pizza. The lady was very unhelpful she said the person who made the pizza had gone home but she would let them know that the pizza was not nice. She was not bothered at all. I wasted my money on a pizza that had to go in the bin as it was tasteless and horrible.
Never in my life have I seen a restraunt so dirty. Me and my family are from San Antonio, Tx. We decided to stop at Pizza Hut in Carlsbad, Nm. Which was the biggest mistake ever. As we walked in the restraunt I could already see what a mess this place was; and we noticed a lot of health hazards as we waited to be seated. By the way which took 10 minutes.
The restraunt wasn't full it was that all the tables were occupied with dirty dishes n about 3 tables were taken. Finally when the waitress came to seat us, after she was done talking on her cellphone.
Anywho, we were going to walk out but my daughter wanted pizza. So I ordered her a small pepperoni pizza. It took almost an hour in a half to receive one small personal pizza. I asked to speak to the manager and the waitress in a rude manner stated that if I wasn't happy for me not to return.
So I asked again to speak to the manager. She just ignored me and said some very harsh words. So I walked up to see if I can see a manager or anybody to complain to and nothing. So I go outside and go out to the back, and low and behold there was the manager smoking with our next to a gold car. I looked at them and smiled.
I went back inside to get my family and stormed out. That place has to be the worse in every category! I will be in contact with corporate as soon as possible! This issue has definitely been so bothersome for me and my family.
On Super Bowl Sunday I called Pizza Hut @ 5:36 pm to place an order of a large dinner box and 2 liter of Pepsi. After I was done the person taking my order advised me that delivery was 1 hr and 30 mins long. I had no problem with that. I called Pizza Hut at 7:05 pm to check my order and was told it was on the way and should arrive in 20 minutes. I called again at 7:30 pm because I didn't receive my order yet. The employee who answered said delivery was up to 2 hours long, I explain I called 25 minutes ago and was told it was on the way.
He ask for my phone number which I gave, after being placed on hold for 5 minutes he returned to tell me that my order wasn't made yet that is why I hadn't received it. I was very upset! I told the employee I should get my order free or discount, something. He then said "You will get this order you placed "FREE". I ask to speak to a Manager. Placed on hold again for 5 minutes. The manager answers my call and I explain everything to him, he said "We will give you the order "FREE", but couldn't promise what time I will receive it because of delivery. I told him I didn't want my order anymore because it's been 2 hours already, and explain how could they do this to customers. He didn't have much to say after that. I again told him to cancel my order and I would order from Toppers Pizza and would get my pizza in 30 minutes.
Around 8:05 pm a call came through my phone and it was the delivery person from Pizza Hut, I ask was the pizza "FREE" like I was told on the phone by the Manager and she said "No, it doesn't say that on here". I said "Return it, I don't want it". This Pizza Hut is very unorganized, disrespectful and rude. Place customers on hold for 20 minutes, sometimes they don't even answer their phones. The Pizza Hut Store I'm complaining about is in Milwaukee, Wisconsin 1515 West Burnham (414) 643-6200.
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