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Write for Us Pizza Hut Complaints Continued... (Page 26)
1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
Hello to whom it may concern: I would like to let you know that I will no longer be ordering from your company any longer (frequent customer). I ordered my pizza like always online and had my husband got pick up the order. Never had a problem before. It was my first time ordering from 1102 E Highland Ave San Bernardino, CA 92404 (store number #024867) . I have always given my husband my atm card to take to pay for our purchase and this time he went to pick up and they refused to give him the order or run my card. They said that I had to be there and with my id to even pay. So then my husband said deliever it because I was at home sick. They delievered it and then called to tell us they were there outside our apartment which in fact they were not.
Then he said I had to go to the apartment office to pick up my order. So then I had to drive over to the apartment office to pick up, he parked in the dark when there were plenty of spots open with lights on. Then he wouldnt even get out of his car, I did! Mind you that I had been sick all weekend with morning sickness and flu. He didnt even look at my id that I was told was needed by the rude manager on duty that night. Her name was Jessica, the manager.
He got upset that I didnt tip even though I just had to pay for delivery service that really wasnt delievered, I had to go pick up for $3.00. Then finally we got our pizza which was cold, soggie, and ( I thought all your sauces came remade same receipe) was over seasoned and discusting! Called manager Jessica again and she heared my voice and hung up on me. Wont be ordering from this company again, Sincerely pissed off customer, Amanda Meyer
Hello, I'm just writing because I think it's a shame how Pizza Hut has changed. I have not been in a Pizza Hut for many years but was passing by one in Centereach, N.Y and decided to eat there with my son. Although the employee was very nice and courteous, the place itself looked and felt unclean. When my son went to use the restroom, the door wouldn't lock, the urinal was covered and there was no soap. We had just placed a simple order of 2 personal pan pizzas. After 15 or 20 minutes the waitress brought back one pizza and we had to wait for the other because the order wasn't put in properly. I think Undercover boss should go there and just realize that the place needs some work and updating. It wasn't like this many years ago. I don't think I'll patronize another one.
Ive been a faithful customer of your establishment for years, but here over the past several months, my continous poor experiences at the syore located in nederland texas, ranging from employess hanging up in my face because they dont wanna make a delievery, to employees lying abput how long a delivery might take, i.e, two hours or more, only to recieve cold pizza. I understand these employees dont make millions of dollats, but i myself am a manager in the food industry, and how you treat the consumer ultimatly determine the future growth of ANY company. I am sad to say must take a break from your establishment until the conditions, the managment, or both improve, i also will be notifying all my employees, as well as any of my guest about the "unprofessional" atmosphere at your nederland texas location.
Sincerly, one disapointed guest.
I ordered a pizza from great barr pizza hut in birmingham west midlands. I ordered the pizza over the phone for delivery it was the first time i ordered pizza from this place and was very disappointed with the pizza. I ordered a chicken pizza wih onions peppers sweetcorn and pepperoni and ham. The pizza tasted horrible and bland there was too much cheese and less toppings, there was no taste to the pizza all you could taste was the cheese, the base from underneath was all wet and soggy. I did call the pizza hut in great barr and told the lady I have only tasted 1 bite of the slice it was horrible she said I would have to wait 45 mins for another pizza and would have to give this pizza back which was not a problem but I did not want to wait another 45 minutes for my pizza. The lady was very unhelpful she said the person who made the pizza had gone home but she would let them know that the pizza was not nice. She was not bothered at all. I wasted my money on a pizza that had to go in the bin as it was tasteless and horrible.
Never in my life have I seen a restraunt so dirty. Me and my family are from San Antonio, Tx. We decided to stop at Pizza Hut in Carlsbad, Nm. Which was the biggest mistake ever. As we walked in the restraunt I could already see what a mess this place was; and we noticed a lot of health hazards as we waited to be seated. By the way which took 10 minutes.
The restraunt wasn't full it was that all the tables were occupied with dirty dishes n about 3 tables were taken. Finally when the waitress came to seat us, after she was done talking on her cellphone.
Anywho, we were going to walk out but my daughter wanted pizza. So I ordered her a small pepperoni pizza. It took almost an hour in a half to receive one small personal pizza. I asked to speak to the manager and the waitress in a rude manner stated that if I wasn't happy for me not to return.
So I asked again to speak to the manager. She just ignored me and said some very harsh words. So I walked up to see if I can see a manager or anybody to complain to and nothing. So I go outside and go out to the back, and low and behold there was the manager smoking with our next to a gold car. I looked at them and smiled.
I went back inside to get my family and stormed out. That place has to be the worse in every category! I will be in contact with corporate as soon as possible! This issue has definitely been so bothersome for me and my family.
On Super Bowl Sunday I called Pizza Hut @ 5:36 pm to place an order of a large dinner box and 2 liter of Pepsi. After I was done the person taking my order advised me that delivery was 1 hr and 30 mins long. I had no problem with that. I called Pizza Hut at 7:05 pm to check my order and was told it was on the way and should arrive in 20 minutes. I called again at 7:30 pm because I didn't receive my order yet. The employee who answered said delivery was up to 2 hours long, I explain I called 25 minutes ago and was told it was on the way.
He ask for my phone number which I gave, after being placed on hold for 5 minutes he returned to tell me that my order wasn't made yet that is why I hadn't received it. I was very upset! I told the employee I should get my order free or discount, something. He then said "You will get this order you placed "FREE". I ask to speak to a Manager. Placed on hold again for 5 minutes. The manager answers my call and I explain everything to him, he said "We will give you the order "FREE", but couldn't promise what time I will receive it because of delivery. I told him I didn't want my order anymore because it's been 2 hours already, and explain how could they do this to customers. He didn't have much to say after that. I again told him to cancel my order and I would order from Toppers Pizza and would get my pizza in 30 minutes.
Around 8:05 pm a call came through my phone and it was the delivery person from Pizza Hut, I ask was the pizza "FREE" like I was told on the phone by the Manager and she said "No, it doesn't say that on here". I said "Return it, I don't want it". This Pizza Hut is very unorganized, disrespectful and rude. Place customers on hold for 20 minutes, sometimes they don't even answer their phones. The Pizza Hut Store I'm complaining about is in Milwaukee, Wisconsin 1515 West Burnham (414) 643-6200.
I will NEVER order from Pizza Hut again and heres why. My debit card was fraudulently used on 9/6/2012. There were 2 fraudulent charges.on my debit card from Pizza Hut on the same day. Apparently, my card was used to order pizza online. Pizza Hut is supposed to get a imprint of the debit card & view a picture id at delivery to make sure it matches the name on the card. Pizza Hut failed to do so. The reason I know they didnt do it is because my debit card was fraudulently used but it or my id never left my possession. I called the two different Pizza Huts where my card was used & even though I caught the charge within the first two days they were not willing to refund my money & both managers were very rude! I was told that I had to fight it through my bank. In my opinion Pizza Hut promotes fraud because had they followed their own procedures then this never would have happened!
I ordered my pizza for carryout. I go to Pizza Hut#024503 and stand at the counter for more than fifteen minutes,just to pickup? No one there to help.Employees walk by and no one greets me last least. Until I stop someone's that walks by and ask for the manager. Then they want to help me. So I still ask for the manager. And one young guy comes to me and said his the manager. No name batch? He said,ooh I forgot it?? Then he said his name was Dennis and that his the manager. I didnt believe that! He said I'm wearing a shirt and as tie. I told him what happen but he was careless. I will NEVER go back!
I place my order online and requested delivery. My order consisted of a dinner box and added 8 wings this was at 5:40 pm once order was approved my quoted wait time was 7:35 pm almost 2 hours later I assumed this was just to be on safe side. At 7:20 i still had yet to get order I placed a call just to see if at the very least it was on way the woman that answered was very rude put me on hold before i could even respond to the request to hold then when I explained reason for call she informed me that i have not waited 2 hours it was only 74 min (only longer then I have ever waited) and was very rude and snippy as she told me that I am next delivery out the door. I place my 2nd call 40 min later to asked what was going on ans asked to speak with a manger I was placed on hold for 12 min and 3 different times someone came to the phone and asked what I would like and I had to repeat 3 times I was holding for a manger whom never came to line I finally got my order 3 hours later. I think this kind of service is 100% inexcusable and I will never order from them again.
Me and my family attended Pizza Hut leamington spa Tuesday 7th may 2013 after waiting along time for our pizza to come out. When it finally came out the pizza was like water in middle which didn't look cooked properly they took pizza back to cook more by this time the kids were gettin restless and didn't want to wait any longer. The pizza finally came out and was cooked in middle and hard round edge. We use Pizza Hut a lot but am very disappointed and will find it hard to use Pizza Hut again.
I just purchased 3 pizzas at the helensvale store at 18;58 pm according to my invoice which I will be faxing to fair trading on monday. I was charged an additional 10% public holiday surcharge. I told the young lady it was not a public holiday and what they are doing is illegall. Anyway what a ripoff.
On February 20, 2013 at 6:45 i place a order with pizza hut (which i paid wit my cc) at the 7996 Miramar Pkwy
Miramarâ Floridaâ 33023 after waiting 1 hour n half I decided to call Pizza Hut to inquire about my order which than i was told that the driver tried calling (which i have ordered from that located Multiple times) that he tried calling me n was Unsuccessful which i Received no call from the driver nor the Location informing me that these attempts were made after asking to speak to a Manager i was told that the wait was going to be a Addition 45 to hour wait wit no Sympathy or a knowledge of my bad Experience
I eat Pizza hut almost 3 times a week because they deliver to my job. this has been the worse experience that i have ever had the food was cold and wasnt fresh... the estimated wait time time was supposed to be 30 minutes and to arrive at 3:52 and the food arrived at 3:37 and i place the order at about 3:22 meaning the food was already done and they just decided to get it to me. I did not like that and i do not appreciate that at all
Today my 67 year old mom went to get our family dinner from Pizza Hut in Mauston, WI. Our first mistake!!! Like so many times before nothing but disappointment. She ordered wings, Alfredo, Stuffed crust pizza, and bread sticks to go. They said it would be ready in 25 min. My mother left and went to do some shopping. She came back in 20 min. and yes she waited and waited and waited. When they finally came over they said they forgot the wings. She said forget them and went to the car. When she got to the car she noticed no Alfredo.
So she went back in and they blamed her saying she didnât order it. So now she orders it and yes she waits and waits and waits. Now our pizza has grease forming on the top and the food is cold. She gets the food home and the Alfredo is is cold in the middle. I call the manager and he to blames it mostly on my mom and then tries to humor me with a free order of wings. What a disgrace, they disrespected my mother, and then my intelligence.
With the economy being this hard you would think they would work harder to keep customers not drive them away. I hope this manager gets taught what it takes to make a good manager and no its not to insult the customers...
To whom it may concern: On Friday Jan 18, 2013 we ordered 2 large pan pizzas and chicken wings online for delivery. Our order came to $33.24 and I entered my visa card number for payment. When the driver arrived, he said he had forgotten the credit card slip for me to sign and that I'd have to pay cash. So we paid cash. The next morning, Saturday Jan 19, 2013 I called my bank and found out my credit card was still charged $33.24. I called pizza hut and asked to speak to the manager. He didn't give his name, just said he was the manager. I explained what had happened and that he may want to see if this driver was pocketing the cash. He said, no the driver had told him about what happened.
He then went on to Tell me that I needed to bring in a bank statement showing I was indeed charged along with my I.D. and credit card. I work every day except Sunday and am unable to just run to the bank to get a statement. I can wait til I get a statement in the mail, but my question is this: why, if the manager knew what happened do I have to do all this running around? Shouldn't they be able to tell at closing when they do a deposit that they were over in their totals? The pizza hut we ordered from is on Sunny Lane in Del City, Oklahoma. We live on Askew Dr in Midwest City. I'd appreciate you looking into this and letting me know why I have to jump through hoops to get my money back.
Dear Pizza Hut. I'm writing you today because of the local Pizza Hut in my area. It seems like every time I call in an order they seem to make up excuses for delevery time so I won't try and place order but I do anyways they always tell me "it's gonna be like an hour or two before my order will leave. My pizza always end up wrong or when I order a lovers pizza there isn't anything lovers about "hardly any topping" and the dine inn service it bad cause no one ever wants to want on us Pizza Hut is my favorite pizza I don't wanna stop eating it just wish the service was better.
On March 22, 2013 my wife ordered a pizza from the Pizza Hut at 1965 Coliseum Blvd Montgomery Alabama at 6:30 p.m. The Pizza was a store credit because the week before the pizza we order and picked up was terrible, cold and was not able to eat it. When we arrived at the store I went inside and told the cashier why I was there. She said in a mean voice, " a store credit" I said " Yes " itwas becuase ya'll messed up our pizza so bad last week the manager gave us a store credit and my wife called ahead talked to the manager and he made sure all was ok. The cashier chose to be rude in front of customers that were in line and standing around so I didn't hesitate to tell her how sorry the servcie was and that she needed to check with her manager. She just walked off.
When she came back I told her the name and she looked around then started waiting on other customers. I asked her again about the order she replied it's coming! I stood inside for over an hour and others there to was there for a long time and I could hear them complaining so we all talked about the terrible way things were at the Piza Hut. One family of eight had waited hours at a table for their to be completed and finally went to the counter told them they were leaving and only paying for two drinks since no one was concerned about serving them.
After I was there over an hour or more I asked about my pizza the server kept saying three minutes, then about 25 min's later I asked again she said three min's. My wife said for us to just leave so I asked to see a manager. It took awhile for them to get one because all the cooks were in the back talking and laughing and not cooking. This type of service is uncalled for and we will not go back and I will report this to the local newspaper section that talks about local places to eat.
We called in our order for some boneless wings tonight and was told they would be ready in 20 minutes. I arrived at store 30 minutes later and still had to wait 40 minutes on my food. When I finally asked for my money back, the lady at the front laughed and told me that my food was ready. As cold as the wings were, I can only assume they had been sitting there for at least 20 minutes. The store was filthy and the staff was very unprofessional. Most of them were either standing around talking on their personsl cell phones or leaning up against the walls. (Guess this is why my food sat for so long). And while they were all doing nothing, the store phone was ringing off the hook. The floor looked like it had not been swept in months and the tables had not been wiped down. It was disgusting!! I will not be back.
My husband and I went to Pizza Hut in Chippewa, Pa. we noticed a long wait in the line for window service . But we were seated inside immediately. We placed and order for 2 personal size pizzas , 2 drinks and breadsticks. We recieved our drinks immediately . We noticed no one had any food infront of them. We waited and I finished my soda . About 40 minutes later, I noticed an older lady and man who came in after us left, the people outside were leaving the outside window without their order. Our waiter never came back to refill our sodas or to bring our breadsticks. Finally a waitress who was waiting on another table came and refilled our drinks. We waited another 15 minutes and finally our breadsticks came with no explantion, just I am so sorry. We ate our breadsticks and about 30 minutes later still no pizza, so we went up to the register and paid for our breadsticks and sodas, never an apology, or an explanation. The waiter said I can give your pizza for you to go, I said no thank you. I am sure they lost alot of business tonight. I think someone better see whats up there. My husband and I ended up at Wendys and the little girl apologized because I waited about 3 minutes for a burger and I said believe me this is nothing. I told her what happened and another server over heard me and said another women came in there and said she had a 2 hour wait !!! I love pizza hut , but I will never go in there again. I definetly know it is courteous for the manager to come out and go table to table to explain the wait or apologize, he never came out. I seen alot of very disappointed consumers there.
On Dec. 10, 2013 my stusents were on an outing. Pizza Hut was where we called earlier and placed the order for our students. When we got there I waited at least 10 minutes for service. Along came two of my students wanting to place an order for carry out. I told them to wait because ai had not given my order so tha I could eat from the salad bar. The supervisor proceeded to take their order. I told her that I had been waiting a while and that the students already had food at the table. She ignored me. Therefore I asked another employee to take my order. She told both employees not to because she was going to take it when she finished. I told her that because of her rudness, she could not wait on me.
She was adamant about not havcing anyone take my order. I am a diabetic. I left and went elsewhere to eat. I am asking that thhis supervisor be reprimanded and if possib le suspended for a few days. I also demand an apology from her. This incident took place around 12:40 p.m. at the pizza hut on the waterfront in ST. Thomas, USVI I am consulting an attorney.
I went to Pizza Hut located at 1420 NE Evangeline Thruway at about 2:30 PM on 12/15/12. My grandson ordered the meal which included a personal Pizza Hut pan pizza, 3 breadsticks and a drink. When his order came out, there were no breadsticks. He asked the server (a black male) when he would be bringing his breadsticks.
The server told him that meal did not come with breadsticks, so I asked to see a menu. Sure enough, breadsticks were part of the meal. Server had gone back behind counter to ring up an order, so I went to counter and pointed out order and that breadsticks were part of it.
A Pizza Hut co-worker of his (black female) asked him why he had warmed breadsticks. His reply: "I'm go'in tell ya'. He went to her, leaned in close, and told her something which I could not hear, but I can imagine. Anyway, we finished our meal and I went to the counter to get a to go box and to also collect the breadsticks which he had never brought.
After he gave me the to go box, I still had to ask for the breadsticks to be boxed also. We were the only customers, so it's not like it just "slipp-ed his mind". I found the food to be of poor quality and the staff to be rude.
Not a Pizza Hut location I will visit again. I will also recommend that friends avoid going there.
My wife ordered a pizza online at the Pizza Hut website for the 35th ave and thunderbird location. The order got messed up and they sent a pizza with onions instead of black olives. Not a big deal. We called the store and said we still have the whole pizza but we would like our correct pizza. He said a couple things that are really bad. One he said because the order was an online error that they are not responsible for that. It is pizza huts website. Yes it is your problem. Second we asked for the corporate number and he said that the location was franchised so he didn't have a number to the corporate office. Are you kidding me right now. Are you not one company. His name was Edward and was a supervisor there. Please do something about this or I will report this incident to the BBB. Also, the fact you are not one company is really embarrassing. It's sad that a 10 dollar pizza ruined my night. I hope to hear from you soon.
Recently, my cousin & I decided to go to Pizza Hutt for some yummy pizza for lunch. As soon as we sat down we were told REPEATEDLY that the buffet was closing in 8 min & to get what we wanted. We assumed the remaining food at the buffet would remain & no new pizzas would be cooked.
Like a countdown, we were told we only had 5 min to get our food or we wouldn't get any at all. I did not enjoy my lunch as I was rushed! I won't be eating there again. The pizza & Dr pepper were delicious were delicious but it was not a pleasant experience.
Me and my family and friends went to Pizza Hut in Tarboro, North Carolina. Once waitress finally took our orders she brought plates and they fell on table, water got on one of family members, the waitress never said she was sorry and just walked away. It took three workers to come to our table to ask what our orders were. They kept bringing the wrong orders and some of us never got our food while others did and finished eating. The waitress never came to table to refill our drinks. By the time we were leaving is when our food was ready but we asked to box it up. It was the worst experience in a restaurant we have ever experienced
I call around 9 o'clock n ask for their specials and they told that they were out of special and they only had the thin crust. I would of not have made this complain if it wouldn't had been the first time they wer out of something. So i went on and call a different location and made my order there at 50 n L.
Once i got home n ready to eat the pizza was a little burn from the crust on top of that when i open my wings only 3/4 of the wing was covered with sauce. Not a happy dinner for me i was upset and didnt even bother calling back because they were already closing when i was picking up my order...
Placed an order online with Pizza Hut in Midland Texas at the Wadley Drive location. Went to pick up my order and the order was never made. Had to wait for another to be made. The staff was yelling back and forth and seems there was no manager in the store because I could not imagine a manager allowing the yelling that was going on back in the kitchen area. The floors were filthy and probably will never order from Pizza Hut again, or at least from that location. It's a shame that such a big name corporation cannot manage their restaurants.
I order the Margireta Pizza sometimes its moist which that is how I like it. Sometimes has d instead of. The the sliced ones. And most of the time the green basil isn't on it. Don't they have a chart to go by. It kinda makes you not wanting to go back. I really like that pizza cause I dislike your pizza sauce. I wish you would bring back the cavitini surpreme again. My favorite. I eat there quite a bit. But this new pizza hut isn't like the old one. Miss the salad bar terribly. This is the Pizza Hut in Valentine. NE
I placed an order online (2 medium 2 toppings, bread sticks and 2-liter drink) and everything seemed to go just fine until I received a message from "Michael" that my order was cancelled. It was very hard to understand him because he spoke so fast and he did not leave a call back #. I called the number back from the caller id and spoke with Megan. I had called the Pittsburgh customer service. Megan could not tell why my order was cancelled other than my card had been declined. She did not know why the card was declined. She then would allow me to order again and I would need to give her my card #.
At no time did Pizza Hut make me feel my card was secure or that I was really speaking to Pizza Hut. I tried to order again online but was not able. I called my local store, 11018 Old Saint Augustine Rd, Jacksonville, FL, 32257. The young man I spoke with was nice and courteous. He understand my problem, placed my order for me again and worked through the kinks that my first cancelled order had caused (that I was now out of the delivering area and my order had to be overruled by the manager).
My order was placed and was upgraded. I was given the total of $27.11. I didn't realize this was now almost $7.00 than my order online($20.67). I called the store back. The person I spoke with explained that I could not change an online order. I then explained that it wasn't an online order. I asked to speak with the manager. I was told she was too busy to speak with me. The person I was speaking with finally just discounted my order to $19.51. Although, I am grateful that my order was reduced to close to the correct total, I was made to feel like they were doing me a favor.
I didn't need two large pizzas as we will not eat them all. I spent 40 minutes just trying to order dinner for my family that should have taken me no more than 10 minutes. I first thought the store was helpful but in the end they were just like Megan I spoke with in Pittsburgh, not willing to take the time to listen or answer my questions. I am depending on Pizza Hut to keep my credit card secure and in the end and I am not sure that they are. The whole experience has made me question if I will ever order from Pizza Hut again.
12/30/12 I called in an order for carry out today from the Fort Worth, Tx. 76116 Hwy. 80 location. I was told that it would be ready in 45 minutes. I showed up about 50 minutes later, waited in line for about another 15 minutes or so. When it was my turn in line, I was told that it was going to be another 45 to 60 minutes before my order would be ready.
I said excuse me, what did you say? Employee said very rudely and loud, " didn't you here me the first time, it will be 45 to 60 minutes. Are you going to wait, or cancel your order"? After exchanging a few words, I cancelled my order and walked out. I settled for Papa Johns instead because it was going to be quicker. It was almost 10pm.
Tonight I ordered online a large half pepperoni half Hawaiian pizza. I realized after I placed the order that I made it Carrie out instead of delivery, so I quickly called in and changed the order to delivery. An hour goes by and no pizza. So I call in to see what the hold up is. The girl said that the order was a carry out and I told her that originally it was but I had called in to change it to delivery. She apologized and said that she would send it right away and it would be here in a few minutes. Thirty minutes go by and no pizza. I call back to ask again what the hold up is. The man said that the address they had written down was wrong so I gave him the address again and he said the pizza would be there shortly (haven't heard that before) at this point I am extremely frustrated with 4 very hungry tired children.
So I start watching for the delivery guy. I finally see a small SUV drive fast up and down the street about three times and eventually he slows down enough for me to flag him down. By the time I got the pizza it had been 2 hours!!! And I had very grumpy kids! The pizza was cold and the kids didn't really want to eat it because it was not fresh anymore. You guy officially suck! The. Moral of this story is hire people that can execute there job efficiently and don't offer a service that you can't get done in a timely manner. Thanks so much! Sincerely a very annoyed coustomer.
I visited your pizza hut in Greenwood, Ms . I enjoyed over all good customer service at PizzaHut. I am from New Albany, Ms and enjoyed great service back when Tina was RGM and its not bad now. This store in Greenwood should be closed down. The manager and waitress working the nite shift on 11/14/2012 was the worst I had ever seen. We could not get refills on our drinks and our hotwings and pizza was served with no forks. We just went without refills because of the altitude of this waitress. She should be fired immediately and the manger with her. We got there about 9pm. We ordered two large meat lovers and 14 mild wings. We got our glasses taken away while we ware still eating and then they cut the lights out on us. I no this was a security risk. Its people out there that would treat us with respect. I am begging you to fire them both. I would also like my money refunded. I paid over 41 dollars.
I just would like to say the Pizza Hut that I live near has the worst customer service. The few times I have interacted with the employees I've had a horrible experience. I was ignored for 20 minutes when I went to pick up my pizza. No one greeted me even though they saw me. When someone finally came out because they had to deliver an order, even then I still had to wait another ten minutes for my pizza.
Another incident was tonight. I ordered online, and got a call right away. The manager let me know that it will take them over 45 minutes to get my order to me. Then she said it will take an hour when I asked if I could switch out the bread sticks for something else she said there's no way I could. Then I suggested I could pick up the pizza instead of delivery, and she quoted the same one hour wait. Her name is Ashley.
I proceeded to ask her to cancel my order since that did seem a little late. She didn't thank me or apologize for the inconvenience. She just hung up on me. I called her back to let her know she was rude for hanging up and I wanted to make sure she wasn't going to charge me at all since I paid with my card online. She insisted my card was cancelled. I really hope so.
The worst customer service ever!
Jan 31st order i order the 19.99 Big pizza box two pep pizza with cinna sticks and mild wings.When they pizza was received it looked old there was not enough cheese on it.When i called bac and talked to Tommy who is the store manager he was saying I had ordered pizza before and sent them back if my pizza is not correct I willsend long story short me being a customer he should of never hung up on me twice also he was talking about fraud account on my address I have lived at my address fraud for ruffley sept.
I dnt kno whats goin on in regards to that I dnt have any idea about any fraud.I have my money a prepaid cards to order and pay.I have worked in customer for aleast 5 yrs years and hanging up on a customer is unacceptable. I have called district manager store# 421 franklin ky I let a vm to call me back.I personally t hink it was rude 42and very unprofressional.
A manager should be hanging up on customer's show bad leadership.The Better Business Bureau would love to hear about this.This gives Pizza Hut a a bad name and false advertisment.
My name is Matthew and I live in Las Vegas Nevada and my father lives in olive branch Mississippi. I'm currently jobless and have no money. I'm starving and I wanted food from Pizza Hut. My dad was going to order and pay with his card and have it delivered to me. When he called the manager refused the payment due to him not being able to show card and id? First off people order pizza for other people all the time and they never ask for id an card like your policy supposedly says. The fact that our payment was refused is unnacceptable. Maka the manager for store number 026610 Las Vegas is a poor manager and a complete bitch. I demand something be done about this. What if your kids were starving and got refused service because someone else was ordering the food for them? It's cruel and it's wrong. I'm a former employee of Pizza Hut and my father currently works for Pizza Hut in southaven Mississippi. We expected better from this company. Very disappointed. That manager was also very rude to the both of us. Maybe you need to check your employees better.
I've sent in complaints to the store manager in Ventura California of Victoria in zip code 93004. I order pizza there and every time I ask for extra sauce and still I get pizza I can hold upside down and cheese and toppings stick to pizza crust. Big part about pizza is the zest and tang in the sauce. However pizza huts sauce is like pouring water on the pizza no thickness no flavor.
Even with sauce " on side it's like pouring koo aide on my slice of pizza and takes almost half of it just to get the water on the pizza to taste. I am having to make sauce for pizza huts pepperoni lovers with catchup not very tasty with ranch either. When is Pizza Hut planing on real sauce how do I get my pizza so its not crackers
I am writing in regards to the Pizza Hut located in Burbank, CA on Magnolia Blvd. I spoke to the manager named Hector on 9-28 -12 at 10:15 pm. I told him that one of his drivers almost hit me and my dog crossing the street because he was driving so fast. The doped limit in residential area if not posted is 25 MPH. Here appeared to be going past due and took no precautions to slow or stop to a pedestrian UN the street but instead opted to swerve around me. Hector knew exactly who I was talking about since he mentioned the make and model of the vehicle.
Hector states that he could not do anything about it since he did not see it. I told him that he has constructive knowledge now of one if his drivers driving in a willful and wanton disregard for public safety and he did not seem concerned instead told me to call the police since there was nothing he could do. I told him my background is in law and Pizza Hut would be held responsible for their driver's behavior if they had notice of said behavior and failed to take reasonable precautions to correct the behavior. Is this the type of personnel you wish to represent the company? I think not. Be warned you have a liability at hand.
I order from pizza hut on easton and buckner on a reg. basics. The last few times I've ordered they seem to always be out of the dough for the pizza rollers. Why do they not order enough dough to make the products they have on the menu? This is getting frustrating when I spend between $20-$60 a week. Please fix this problem before I stop ordering from your company all together. I understand that it happens from time to time but it shouldn't happen 3-4 time in 2 weeks.
Local store (562)-983-1177 in long beach on 4th st We just ordered a "big box" online from Pizza Hut. Within the order, we selected sauce for the wings and breadsticks. Not only was our order 20 minutes later than they said it would be, imagine my disappointment when we open box and there is no sauce.
I immediately call the one that delivered- and kid on the phone is clueless about what to do- says "I don't know what we could do for you- can you callback in 5 min" So I wait- food getting cold- pizza was fantastical though! I call back, ask to speak to manager, same poor kid, says she's on break. So I keep him on phone till she's back ( her name starts with M) she takes the phone and before I can even finish my sentence- she snaps and says the driver is bringing "yo" sauce and I say oh, well.
Then she hangs up on me mid-word. At least the kid was nice, give him the power to make the big call on returning with sauce. She was a b*%#^. It reflects horribly on the company and location that she is manager. The pizza was good- but the rest cold and wasted. I am a trainer for customer service for a large corporation- customers are the lifeblood of any business, and with staff like that, I don't see customers returning. Thank you
I was told it was going to take an hour. Hour and a half later, I called and they told me because they didn't have a telephi ne number for me that my order was cancelled. Not once was I imformed that you need a telephone number to have a pizza delivered. My son and I were waiting for over 2 hours for a cancelled order. He's hungry, im hungry and not once did they apologize for not informing me of "the must have phone to get delivery " policy. Here I am thinking all I needed for delivery was an address. I didn't get a discount or even a 2.99 liter soda. I felt unappreciated and promise myself to not go to this pizza hut anymore. Maybe never go to a pizza hut ever again. I might be over reactting but when my child hunger is involved, its just unacceptable. Pizza hut has lost a dedicated loyal customer to this.
I placed a delivery order online about an hour ago and I ordered the $10 pizza box with a medium bacon pizza with light sauce. When the order finally got to my house, they gave me a pepperoni pizza with what seemed to be extra sauce. Also, they set me a time that my order would be delivered by and they got here about 20 minutes after the time they sent me. After already waiting 45 minutes for a simple pizza order, they delayed an extra 20 minutes. I always order online for them to deliver and this is the worst ever! Definitely not ordering from pizza hut again until you fix your company.
I am never one to complain about an establishment. I honestly don't think I ever have filed a complaint. I am so upset though with the pizza we received at the Cochran, GA Pizza Hut. One half of the pizza didn't even have cheese on it! I took pictures. We live in a rural area, so when we noticed half way home, at 8:40 at night....it was a list cause. We tried to eat the other half, and it truly tasted like cardboard. Hard crust (we ordered pan tossed$, hardly any cheese at all. I hate that we paid $15.00 for a pizza we literally threw out. I also tried to order online because the website said a large for 7.99, online only. It kept kicking me back out. When I asked on the phone when I ordered it, if they would honor it, they said no. I have had issues in the past with this location but never did anything. Enough is enough.
Had a very bad experience last visit in houston tx zip code 77064 address is 17254 state hwy 249.manager TAMMY was extremely rude to me because the computers were down and I asked her if my online order was placed or if I had to redo it and also she was screaming at some employees while there was about 12 customers in this location. I came back today 2/12/14 to same location and was treated much better by an employee named jennifer . I hope to never have this experience again especially coming from a manager that should be highly trained. I love pizza hut but rather go to another location for future reference.
Pizza Hut at hwy 27 in Vaughan Ontario is very unorganized and rude. Made a pick up order at 7 00, they promised me pick will be ready at 7 30. I showed up at 8 pm my pick up was not ready they forgot. And did not apologize or made any efforts to reconcile. Bad bad experience never going back to Pizza Hut.
I ordered two pizzas online tonight. One was completely wrong, I ordered three toppings and got three totally different toppings. Both pizzas were cold and the other one was half cheese and half pepperoni, it had no cheese on it and was thin crust. It was like a cold cracker!! This happens all the time at our local restaurant, never any cheese on a cheese pizza.
Have a problem with a late delivery on order and ride manager when called to ask about it. I called twice to complain about my two hour wait on pizza hut pizza only to get a sarcastic manager named Tracy who would only tell me " we only have one driver and he's busy " the Pizza Hut that I'm referring to is on pike street in Parkersburg, WV.
Let me start by saying that I love pizza hut pizza but now they did it. I live in the middle of 3 pizza huts and not one of them will deliver too me. I'm 2 blocks from all there limits and none of them will deliver. If it doesn't change soon then I'm going to change my pizza place.
I came on Thursday and was lil bit upset but on Sunday it was already too much. Really way send people from Laredo to come and help if all they're going to do is sit around and watch football and don't care about customers that are trying to order. Its like I mentioned before Zapata is not his store so he just don't care about what was going on at that time of the game he was cheering and clapping all excited because his team was winning. Where are the supervisors when you need them just come to Zapata so we can talk I have some pictures to show you Maria or Martin thank concerned customer Tino H......
A new Pizza Hut has recently opened in gig harbor wa. We decided to try their pizza...mistake. We ordered two large pizzas costing us $35.00. The crust was so overdone and dry my Labrador refused to eat it, if there was a tablespoon of cheese on the entire pizza I would be surprised.the sausage had little flavor, it was simply a very poor product. We have a Papa Johns, Dominos, Papa Murphy's take and bake all In the same area, and these chains provide an excellent product at a much more reasonable price. Shame on Pizza Hut for putting profit before quality.
I love pizza Hut Hot wings I won't order them anymore how you gonna sell hot wings and ranch don't come with them you really trying to safe money that much you got make your customers pay 60 cent for ranch I have never ate at restaurants and you order hot wing and ranch don't come with it I took the wing back and told the manager I don't want it and the manager refuse to give my money because I didn't want to give her my address she was rude and unprofessional I will never go to pizza Hut again... keep your damn wings
I made a sizable order online for the Columbus Ohio Parsons Ave location and only after I placed the order was I made aware that delivery would be 2 hours and 40 min and since this would be to late because my children would be in bed for school I called to cancel the order then was told it would be 3-5 days for my money to go back on my card so that left me with nothing left to maybe order from somewhere else is there a way to make the customer aware of the wait time BEFORE payment is made also is this delivery time usual for a Wednesday at 7:20 pm Also why the long wait to refund money if order was canceled and never made ? Do you take payment before customer receives products or its even prepared?
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