Contact PNC Corporate

On July 1st 2019 I reported a problem with PNC mobile application. When I try using Zelle - it crashes the application. Talked to Eugene Witcher and was promised that the issue will be addressed. Since then I called several times to check the status but to no avail. This feature is really important to me. If it's not getting fixed I will be moving all my business to another bank.
Thank you,
Lina Angelov

Today I got 2 letters from PNC customer service contact about my line of credit. I requested this account be closed a few months ago. I called the number on the letter 1 800 822 5626 . I was first told on the answering machine there was a 5 minute wait.....I waited for over 30 minutes and when the young lady answered , she told me it was the wrong number and would transfer me to another representative and there would be another wait. She transferred me to a young lady who said her name was TAMINIKA...not sure about the spelling. She knew I was already upset about waiting for at least 45 min. ...The first question she asked me was the amount of the credit line...I was shocked because this LOC was one that I had for over 25 years and never used it for years....I proceeded to tell her I could answer any questions on any of our accounts and that I came through the automated system approved...She then told me she could not answer 2 simple questions. 1...is my LOC closed ? 2. Will I get paperwork showing my lien is paid ? We have had our accounts at PNC for almost 50 years and I have been an employee for 25 ...She needs to learn about good customer service...She could have asked me a few questions about our accounts but she didn’t want to bother....I worked as a teller supervisor and always found a way to ask a few questions to help our customers out....Please help me to try to understand her thinking....Thank you so much...by the way we have all our accounts plus investments with PNC...our phone I 412 833 8640.

I am in the process of completing a 4 month long re-construction of my home due to a burst pipe. The insurance company and contractors have been great. The I get to actually cashing a check from the insurance company and enter PNC. I have never dealt with more roadblocks, delays bureaucracy that this in my life. Its insulting, a mere 5oK claim. Buyer beware, these people are evil and want to hold the cash in escrow. Why, so they can profit from it!

6.26.19

William Demchak CEO
PNC (ATM inside a WAWA)

WAWA store # 8013
2535 Aramingo Ave
Philadelphia PA, 19125
P#215-426-8663
Manager on duty @ Wawa : Mike

Dear William Demchak ,CEO ,

Re: Broken ATM at WAWA /lost of funding almost unable to pay for gas
.
On 6.26.19 around 5:20 am, I attempt to use the ATM with the logo PNC on it, to withdrawal money for gas and other personal items.

Unfortunately, ATM machine kept my card and would not release my card from the ATM machine , I discovered at this time the ATM did not work adequately . After while, the ATM asked for my PIN . I enter the PIN for my card , hoping my card would be release . My card was release from the ATM after pushing the CANCEL button ten times . However, the PNC ATM machine did not dispenses my 10 dollars or a receipt . The manager Mike at the WAWA immediately provided me PNC contact, so i could call PNC for this matter . At that time PNC was closed until 9 AM.
I cannot express how embarrassed ,humiliated ,and upset I fault at that moment in front of everyone. I just wanted to run out the store and hided. I thank god i was able to get money out of the other ATM to pay for my items. I was truly afraid i would of went to jail ,due to PNC ATM machine not allowing me to get my card back or releasing my funding. I suffer from migraine, anxiety, and panic attacks .At that moment my anxiety was up. I did report this matter with the ATM to my bank institution so they could start any and all process that is needed . Also , I called to report the matter to your PNC association today, I did not receive the support i needed to solve this matter . Your employees just pointed the finger at my bank and did not take any responsibility for this issue.I did not appreciate the treatment i received . For example , waiting on hold for more then 45 minutes, not being able to speak with supervisor when asked , and being spoken to in rude way. this was so unprofessional.

I understand things happen unexpectedly in everyday life. That is not the problem , its how you apply yourself to help others especially when
you're representing a company .As you can see from the problem I have described, it could be easily solved by refunding my $ 10.00 and surge charge fee in reasonable time frame , employee being more respectful and friendly to the matter.

With that being said , to resolve the problem, I would appreciate it if you could refund my money immediately $ 10 + fee charged for taking out money i never received ,replacement for ATM machine at the WAWA, and send your employees to customer service training.

I look forward to your reply and a resolution to my problem. Please contact me at the above email address or by phone at 856-534-0585

Yours sincerely

Shainahah Johnson

I have been calling all day and I keep getting sent in circles, I am trying to pay off my loan and every department says they can't help, then get transferred and just wait for over 30 minutes at a time for no one to ever pick up. DO NOT DO BUSINESS WITH PNC. Horrible customer service!

Hi my name is Mr Eversley R Sifontes
am complaining about the ghetto mentality concerning PNC bank and its affiliate's there is no standard procedure regarding the bank procedures there is no common standard when coming to customer satisfaction complaining will do me no good but here I still need to vent my frustration and anger. I have a checking and a saving account with pnc lo and behold i was not able to get my money when i desperately needed it. Stuck 300 miles away from home no money and lost wallet after spilling out every piece of info i could possible give they denied my some much needed cash to travel am not a bum or vagrant am a customer with enough funds to get it when i most needed it.
as i see first hand the phone takers most likely have a certain numbers to produce to keep their job so they will say anything the bank has another policy and the complaint department has another how unfortunate that is that no one is on the same page no standard rules one has a different opinion as the other yet PNC can take my money hold it at their convenience so my best option is to move to a lesser evil wells Fargo or bank of America or who ever never will my situation will arise again. PNC you got my Ghetto award .

Eversley R Sifontes /973-294-2155

On today June 1st. 2019 I make a deposit at the PNC bank atm located at 201 Newark shopping center, Newark De. 19711. The atm took my cash deposit a screen came up stating that it was counting my money and then all of a sudden another screen came up saying that the atm was not in service and that a team being notified, returned my card no money no receipt with it. The bank was closed however there was someone still inside and I was able to get the attention of someone by the name of Ms Rodriguez bank manager I explained the situation to her to her credit she did try to help but she said because I had a pre paid card she could not give me my money back or look any further into it because although it is a PNC card it's really not so she had to call someone else which she did and I spoke to them but bottom line is I am out my money as of now and the creditors who are supposed to be paid on Monday will be declined because its a weekend and it may take ten days to investigate my "claim " as if I am lying about the situation. They have cameras that saw me putting my money in that machine why are they there? I am very upset and out 325.00. I was so upset in talking to them I thought I had only put 225.00 in the atm but after calming down I realized I had actually put 325.00 to cover two bills not one. I need my money I am on a fixed income and this is my money not the banks. His is not even a big problem to them but it certainly is to me. Never again will I trust my money to this bank.

I called into customer service department about some emails I am receiving from PNC. It is important to understand that I am not a current PNC customer, however I am receiving emails to the contrary. I explain the situation to Christine, the customer service representative. She did not provide a last name, and I did not ask either. After I explain the situation to Christine, she asks if I live close to a PNC branch so that I can visit there instead of over the phone. I explain that this is a complex situation and perhaps the fraud department or legal department would be better suited to assist. It is clear that my situation is above understanding for an entry-level customer service representative. I ask to be connected to a supervisor instead of visiting a PNC branch. For one, I do not reside anywhere close to a PNC branch. For second, from experience, the branch representative would most likely call or have me call the customer service number that I am already connected to after waiting for 10 minutes. This would have been a possible inefficient result and waste of time to visit the branch. In the customer service world, what Christine did is called "passing the buck." Obviously the situation is above her pay grade but that does not excuse her from providing good customer service. And good customer service would be to connect me with a supervisor. Christine, the customer service representative, replies "sure" to my request for a supervisor. After being connected to what I thought and what Christine agreed to be a supervisor, I learn that instead I was connected with the PNC Business department. THIS IS NOT A PNC Business matter! Christine decided that she knows best and connected me with the PNC Business Department, despite my request for a supervisor, and despite her agreeing to connect me with a supervisor. This was no accident either because Christine's rebuttal to my dissatisfaction with visiting a PNC branch was to connect me with the business department. This is poor customer service. Beyond poor customer service. This is not the type of behavior I would expect from a bank. If you are ever where PNC can make improvements in their service to attract more customers, improving customer service and consequences for poor performance and unprofessional behavior would be a good start. At the same time, I see that not much has improved at PNC since I used to be a customer. Do the executives not realize that if there is no constant improvement then the business will fail? I am laughing because I am confident that nothing will result from this email, and Christine will never hear about this issue. I am optimistic that there will be no follow up on this communication either because why resolve an issue for someone that could be a potential customer once again? Wouldn't it be easier to simply ignore the issue because it will not immediately affect the bank in a negative way? Either way, I did my part to reach out to the bank and inform you of potential fraudulent activities but your representatives have a difficult time understanding basic scenarios and an even worse time following requests. You can use this as an opportunity to fix areas that are clearly broken, or you can ignore and move forward without a resolution. I would be surprised if PNC Bank used this as an opportunity to improve.

I have banked at PNC for 40 years and now want to find a new Bank....
Every year I travel in Canada and every year the PNC bank in North East, Pa. exchanges currency for me. They advertise that they do this transaction FREE of charge, as a great customer service benefit. Yet, every year your bank cheats me by giving me a fraction of the Exchange Rate.
The exchange rate with the Canadian dollar is 34%.... why does PNC give me only 20% ?

Your tellers smile and exchange my money .... then smile some more when they keep $50.00 of my money by cheating me on the exchange rate.
I would rather my bank charges me a flat fee for exchanging money...so everyone knows what is what .... instead, PNC keeps the money.
And the Trust is Broken

I went to PNC on or about April 9, 2019 to open up a checking account for a disabled adult female, who my husband and I are guardians of. Her dad died March 18, 2019 which we brought in his certified death certificate. I brought in the AOC-777 form where her dad filed on Nov. 1, 2016 petitioning the judge for his daughter for us to be standby guardians/co-guardians in the event he died or was ill. PNC wanted a more current document so Margaret at the Helmwood Elizabethtown, KY office said to get a copy of that same form with a current dated stamp on it. I went to our Clerk's office as her file was transferred to our County where we live as I requested in letter to the Judge after his death. The Clerk pulled her file with that form, dated it April 16, 2019 and notarized it.

I attempted to contact PNC 4 times today as I was told me we should hear something no later than Thursday after I brought in the newly dated form on Tuesday of this week. I called and left a message. I called and the person to wait on us was busy. I called PNC 888 number and they tried getting in touch with her-she was in a meeting. I called a few minutes til 5 pm and left a message stating I went to another bank and they completed the process in 15 minutes and don't proceed further. The PNC person who was supposed to be waiting on us called within minutes stating she realized she had not called me and said it said it was denied again because an updated guardianship paper was needed. I preferred to have the account at PNC because our accounts are there. That being said, no one, absolutely no one should have to go through this ridiculous procedure to get an account open. Even more particularly when the client is deaf, mentally disabled and her guardian who is me also has another mentally disabled daughter who she is guardian of--absolutely insane to have to go through what I did to open up an account that does not need a rocket scientist to figure it out. Sincerely, Mary Morgan

I was denied the opportunity to open an account at 960 Schechter drive. They closed at 6:00pm I arrived at 5:00pm from a referral source at west Pittston which send me here because I arrived at 4:30pm and they closed at 5:00pm. At west Pittston they even wrote down my SS number and I thought I was going to be served but I was denied twice. Why if a branch stated closed at 6:00pm and I arrived at 5:00pm couldn’t help me open an account

Unbelievably unprofessional, mechanical, disrespectful and rude. Refused to transfer me to someone else when seeking to ho,d her accountable for how she was treating me. The issue was over a $5 charge, which I expressed I did not care about. Ashley Byers is probably one of the worst customer service supervisors I've ever dealt with. Horrible representation of this bank. Been a customer since 2003, and this makes me want to close all accounts.

Ashley Byers needs to be held accountable!

I received notice from Target credit card that they had not received my payment for March 2019. When I looked at my online PNC account I saw a transaction of 116.58 posted on March 7, 2019 to Target. I called customer service on March 19, 2019 and reported the dispute. I received a dispute number of 219078244061. I called back today to follow up as I had not heard anything. After an arduous phone conversation with customer service representative Coniah, I was informed that there was never a dispute filed and nothing had been done. Coniah continued to put me on hold for extended time periods until he finally told me he was unable to help and that he would need to elevate this to a supervisor. He informed me that this supervisor could call me at any time in the next 24 hours. I tried to explain to Coniah that I was unsatisfied and he continued to talk over me as if he did not care. I spent 45 minutes last week and another 47 minutes this week trying to resolve this dispute. I have been a customer of PNC Bank for many years and was surprised as to the lack of professionalism by the online department. Please HELP

Sincerely
Robert S Clancy

dear sir
My name is maged goubran and I did refinance my car throw your bank it is a Toyota rav4 2017 with a vin number 2T3BFRV2HW576860 .THE car was financed earlier with capital one bank whom took care of all process until I received the title which is cancelled due to the fact that the vehicle is refinanced .how I am experiencing a lot of issues with your staff located in OH .THEY want me to add them to the tittle which I tried to do at NY motor vehicle .the DMV SAID THAT THE TITEL I HAVE IS CANCELLED and the process of adding PNC bank should be handled throw your bank .inspite of the letters been going back and forth ,the department in OH does understand yhat i can not add them to the title becuse the one i have is allready cancelled and pnc should make this request to the DMV whom i have no control over them .the application to do this was send to MR eric escalir in PA and email throw youe branch at JQ jercey city NJ .a while afteri recived a letter from tammy webster with two phone number that do not answer at OH .i recived an application DMV NJ with wrong information including my driving licensec number .finanly i received a e mail from louis juszkiewicz at OH WHOM DOES NOT UNDERSTAND ANYTHING FRIM WHAT IS MANTIONED ABOV .
I am not happey as a custmer with this lake of understanding and un proffsionce of pnc staff .I never saw a bank asking a custmer to add the bank to the title in a way it sould be the oppsite .the vehicle is registered at NY as well as MY driving licens and they sending me a NJ application and want me to sigen .

please advice

Hello,

This afternoon I came in and asked for four rollls (40 dollars) in quarters. When my wife opened them at home there was only 144 quarters not 160 and two candian quarters. We were shocked and upset to say the least. We called the Downtown Dexter Branch to get them a resolved and ask how this could have ever transpired. We spoke to Jennifer who was helpful and illuminating. While she did credit our account the 4 dollars of missing money and told us we can bring the candian quarters in to exchange; it was the explanation of how it could occur that still upsets us. She told us that 'customers' bring them in and the bank turns them back out. Wow! You don't open them? You don't count them? As she so clearly informed us. I have been getting rolls of quarters from you bank all year. My daughter had to get to therapy my husband had doctors visits and we needed quarters for the bus and then also for parking at the hospital. We weren't counting the quarters, we were trusting what is suppose to be a reputable bank. Yet, this is most likely not the first time we have been ripped off, of our money! We are by no means rich, far from every dollar counts. We feel sick that this was probably not the first time. We got candian quarters this time around so decided to count. It is unacceptable for any banking institution to do what you are doing on what is obviously a regular basis. It is your policy not to count the rolls other people give in? People could put anything in there metal washers instead of quarters how would you know? How are we suppose to trust an institution thats intire purpose is to handle money, with these types of policies? We would like answers to these questions and we feel an amendment to your policies is required.

Our number is 734 751-9853

We await your call

Sincerely, Mr. Nelson and Mrs. Durette-Nelson

PNC POSTED TO TWO NSF CHARGES TO MY ACCOUNT ENDING IN 6033 due to two charges that posted to my account on feburayb20,2019. The charges never pended the account nor did I receive notifications via my threshold emai notification which would allow me time to add funds to the account. I’d like to request the reversal of the NSF FEES which totaled $72. As an act of good customer service to me. I’ve recently learned that the charges are capable of posting without pending first and because of this I wil keep a register of all of my charges. I’ve spoke with two reps and PNC who have declined my request. So I’ve decided to send this complaint thru the online tool.

What has happened to PNC Customer service. I have call the last 4 days and had to wait an average of 24 minutes to address a fraudulent charge on my credit card resolved and 4 days later after considerable wait times I was again asked to call back once the pending charge was posted. The lady I spoke to did not reset (as I was told) and I continued to get 8 fraud alert calls. I have been a customer for over 50 years and the service keeps getting worse. Your company has grown substantially but apparently you are not hiring enough employees to resolve problems having customers wait for 15 to 20 minutes to get service on the phone. I know this complaint is not going to get me a response because you will most likely delete it.

PNC will not renew home equity line of credit. I have been a good customer for over 35 years, Have multiple accounts in your bank with over 30,000 is your Bankt. shown I have over 7000, 000 in 401k and own two properties. I can't get a response what PNC needs to raise my DTI. I believe PNC
is discriminating because I no longer work. I have made many attempts to straighten this out but all I get from your people is MY DTI is low. I understand but living off my savings and social security should not be the reason I am refused to re-new home equity line of credit. The property should be all PNC needs to qualify for the re-newing of line of credit.

check ref number 218306004772
610-623-5156
John Kelly
44 Pennock Terrace
Lansdowne, PA 19050
email - stackie44@gmail.com

Hello
This is an email sent to Kristen Baucke at the Sunbury Ohio Branch.

Hi Kristen,
This is Kevin Hardy, a customer at your branch in Sunbury.
First of all, I hope you are well. I understand you are home on doctors orders.
Didn't know who to contact so I wanted to reach out to you regarding a situation I had at your branch over the last 5 days.
Long story short, I deposited a bank cashiers check into an account on 12-7 for $118,000 and change into my personal account. Chase is the person I worked with. I then needed to have a cashiers check in the amount of $110,000 to finance a business purchase. Chase told me I would need to give it 24 hours for the funds to clear. My wife went on Saturday and was told it still had not cleared. I went back on Monday and was told it would be available Tuesday. Again, on Tuesday I was told I could not get it because it was deposited into a personal account instead of a business account, Chase spoke to someone, somewhere and was told to transfer the money from my personal account to our business account, which Chase did with a cashiers check. Chase checked with that person as to when it would be available and was told Wednesday anytime would be available. I stopped for the 5th time Wednesday morning, Chase was not in but dealt with Jennifer...I think. Nice person. She was showing it still was not available. At that point I asked ask someone call and get this straightened out. Jennifer (I think) called in India Ruff to help. She had actually help in the process with Chase, so she was aware of the issues. She told me that because of the large amount sometimes it goes on hold, again I asked that she call. As she started the process she was very condescending to my concerns and frustration of the process. She raised her voice to the point that I asked her to lower it. She then proceeded to tell me how I was the problem and she was just trying to help. At that point I told her to stop what she was doing and need her supervisors name. I knew you were off so I asked for the regional manager. I understand his name is Jeffery Garner, which I will reach out too. She would not give me her name and asked if I wanted to transfer my account to another branch.
Even though Chase made the mistake, he tried to correct in a professional manner. India was anything but professional. Thought you would want to know of the incompetence at the branch.
Becky and I are in the process of opening accounts at another bank and will be moving our accounts out of PNC.
Thank you
Kevin Hardy
614*205*2026
-
-

postmaster@pnc.com

I over rated them 1 star way too much for them zero they deserve hilda one. Of your Human Resources a wicked bitchy slut u billing me unfairly over billing me for valid non valid transaction recognizable non recognizable I paid u 900$ u stole my payments the balance was zero based on hates and discrimination especially this bitch hilda u closed my bank account without informing me while I was overseas causing me damages and fees and fines refusing to accept payments to merchants I authorize charges balance credit card was zero after u received 900$ I never make additional charges out of the blue from no where u billing me authorized or none authorized charges u billing me even for charges cancelled u don’t have a valid receipts or transactions to bill me 4200$ u being ass holes 1331$ I never seen the refund posted to my account u never refunded my account for charges u stole the credits and billed me for your customer service especially with this wicked bitch hilda shit are gross evil and disgusting u need to fire this wicked bitch u maniacs

My account overdrafted yesterday, and i was unaware that it overdrafted, so I got charged the $36 fee. I'm going through a difficult time and do not have the money to cover the fee. If there is anyway possible i could please not have to pay the fee that would be amazing. I have already set up text alerts so that now I will be aware if i overdraft. Thank you for your time.

On Monday of this week I visited your branch location at 2537 N. US Highway 31 S in Traverse City, MI and want to let you know the employees there are always very pleasant and helpful. However, this past Monday I wanted to pay our monthly PNC credit card bill using a PNC Prepaid Debit Card. Again the employee was extremely polite in trying to assist me.
Here is my complaint and it is directed toward the upper level executive in charge of facilities and/or operations for this branch. I was told by the branch employee that the transaction I want to execute may not be possible because of equipment/connectivity problems they have had for some time with their branch card reader functionality. As was the situation, the card reader did not work and I went away not accomplishing that which I wanted to do.
I am most surprised that PNC promotes all types of services and things and yet cannot supply its branches with working equipment able to execute a very simple customer transaction via a card reader and provide its branch employees functioning equipment to allow them to assist customers.
Thus, I am extremely disappointed with the upper level executive in charge and request confirmation of this concern and notification that this branch's card reader, etc. has become significantly reliable. I will check with the branch occasionally until this is corrected.
Thank you for your time and prompt assistance.
Anthony Glaza
8/2/2018

I recently experienced a devastating barn fire , resulting in the loss of my 3 horses and 20 years of tack, saddles, equipment, etc.. My insurance company has declared it a total loss and paid $18,000- the max coverage. I built this barn well after I established my equity loan with PNC so it was never a consideration in the appraised value of my home. I am 61 years old and have no intention of reestablishing my horse hobby....however after speaking to 2 of your agents at 2 separate locations I am informed that it is PNC policy to lay claim to anything on the property and have been told I must rebuild. You are expecting me to pay taxes, maintain upkeep on a structure you have never had a real and concrete financial interest in and that I emotionally and financially am unable to do. Todays costs of rebuild are astronomical and I have not only taken a massive financial loss but do not and will never have the required money for rebuild. I suggested a better use of the insurance funds would be to upgrade my home---where you do have a financial interest and was told no....the barn has to be rebuilt to its original condition. Someone needs to work with me on this because I will not be rebuilding an emotionally painful and a financially unobtainable structure. If I can't get a reasonable resolution to this I will litigate and find as many websites as I can to expose this unfair and unreasonable policy. Sincerely Kathleen Glotz

I was a former employee left the company on good terms to pursue other interest at another bank. received my last payment from the company on Feb 2nd, and received funds from my 401k February 6. received those two and parted ways with PNC. Fast Forward to yesterday received a call from overpayment from the 1000 bonus that was given to all employees. I was informed that since I was leaving the company I wouldn't received the funds. Which I was ok with. Then I get t his call and have been very aggravated and disgusted with PNC to the point that I WOULD never come back to work for this company. The first representative couldn't answer my questions and got upset that I was asking questions to get clarity which really left a nasty taste in my mouth. While the 2nd representative was able to answer all my questions and sympathize with what happen. What really bothers me is that if its system generated I left the company January 19th my notice didn't go through processing till January 24th. Why would I still be incorporated into something when I was literally gone for almost a week? Why would I have to pay something back for the mistakes made by this Multimillion dollar company? If the company did its job and did it effectively why would I get punished for the mistakes that wasn't made by myself? questions that no one can answer and what really disgust me is that if i'm getting treated like this as former employee, I sympathize with the current employees. I really do not care for this ordeal and not understanding why the mistakes of this company fall on me.

I had a poor experience with:

Loan Officer Jason J Schrantz, Mortgage Loan Officer NMLS ID 257888
15398 Pearl Road B7-YM85-01-1
Strongsville Ohio 44136
At the Bay Village Ohio PNC Branch on Dover Center Road

Initially offered to come to my home to provide a pre-approval. When I asked him to follow through on the offer because my husband worked nights and would like to maximize his sleep time, he said it was no longer possible because he needed a printer. I asked if I needed to bring any documents he told me no. He said he had a 9am appointment so we made a 10am appointment for the following day. I showed up for the appointment on time. He printed out 1 sheet of paper and said it was a list of documents we needed to get to him. We brought copies of our banking information, pay stubs, etc. and he said he would get the information from the bank manager at a later time. He also told us that the meeting was over because his 9am arrived late, and he had a 10am conference call. When I asked why we had to come in for the printer, he responded that he would email the information and that it would take 48 hrs to get the pre-approval. He essentially double-booked himself, lied about a pre-approval taking 48 hrs. We recently had one done in minutes, and penalized us because a previous client arrived late.

I arrived at drive up to make payment on account. was addressed by young black man, who said, " its ok I will get to you just bear with me"....I hadn't said a word to him. I placed my payment only to have it returned to me with him saying, "sorry you HAVE to fill in the payment amount, don't get mad and I "GAVE YOU A PEN"!! Remind you I have not said one word only looked at him through the window. I filled in the payment amount and returned the invoice with my check. Ok now I was the only car at the drive up windows....it took him 20 minutes to stop talking to the other teller and when I pushed the "talk" button he only looked at me like I was bothering him. He finally returns me my receipt then just shrugs at me and gives me a look as though he wanted to say something else but didn't. I actually felt threatened by his actions. This transaction took place at the location Indianapolis 950 N Shadeland Ave (076) I have been in the customer service business all my like and trust me I know when an individual is being disrespectful, this young man was being disrespectful. Transaction date 8/19/2017, transaction number 00218, payment 14:15 cashbox07. I would suggest this location find a teller who can be respectful to their customers. I will not be returning to that location.

Dear PNC Management. I have been a PNC customer since I arrived in Maryland in 1987. That is 3 decades. As of today, I have an interest building checking account of which I maintain a monthly balance of over $5000, a savings account of over $4000, 2 car loans thru PNC and a trust fund for my granddaughter of over $18,000.

Recently I found out about a cash builder credit card that PNC offers with a promotion of $100 cashback if a thousand dollars is put on the card in the first 3 months. I searched for the promotion and found it on the website:
https://www.pnc.com/en (Please go to this site and focus on the promotion offered in the middle section. The cashbuilder credit card.)

There were 3 offers and I chose to apply for the Cashbuilder Visa Credit card with the $100 cash back. The offer was good until 10.31.2016. PNC accepted my application under this promotion and sent me my new PNC cashbuilder Credit card of which I began using. I put a $1000 on the card in the first month and every month since.

As time went by, I made many phone calls to PNC to check on the promotion and ask questions about the cash awards I was earning. Every phone call was met with reassurance that the promotion would be credited to my account but to give it time to post. After 4 billing cycles, I became a little more insistent and to my satisfaction a specialist named Caitlyn began investigating.

A few weeks went by and I didn’t hear anything back and after leaving quite a few messages I received a phone call today from Caitlyn telling me that the promotion would not be honored because the application was coded incorrectly. You can imagine my shock. My thoughts of fraud, deception, false advertising and utter and complete disloyalty ,all went thru went thru my mind during that conversation.

I have been loyal to PNC most of my adult life. I have trusted this establishment with my money and my life’s savings. For PNC to turn their back on me over a $100 makes me sick. It's just a $100, but it's my $100 that I have been waiting on for 5 months and been reassured with each phone call to customer service, until recently, that I would receive it in due time.

I do not care at all that my application was coded incorrectly. I went to the PNC site and applied for this card under a particular promotion that i expect to honored. Common courtesies that existed years ago such as morality, being ethical, being loyal and honest, do not exist in this world today and PNC proved that today. Thank you PNC for showing a loyal customer who has stood behind you for many years, that you do not return that favor in kind.

Do you know that I have searched for other ways to apply for the Visa Cashbuilder card just to see if it exists without the promotion, on the off chance that after reading thru the promotion offered, I inadvertently left the website, googled another website without the promotion and applied there. It doesn’t exist. And I am not stupid.

I don’t know if the person reading this letter is a customer advocate or a PNC money maker but someone over there needs to step out of their comfort zone and honor the promotion I applied for no matter what stupid code is attached to my application. Because you see, I am one of the loyal people left in this world, but I will not stay with a disloyal partner.

A mistake has been made and I have been mislead for 5 months. I need a phone call, an email, a text, or a letter with a response that this situation is being rectified.

Money stolen as a cybercrime in October 2015 and will not reimburse my money. I have tried since March 8 to close my account and customer support hotline won't let me - always an excuse. I had 4 bank accounts there and have closed mine, my savings; now my wife is moving hers and our daughters saving. Come on PNC! Do you really want more angry customers and negative reviews online?

I have had PNC bank my whole life and never had any real problems except from a women. forgive me for not knowing the name. I believe she is the only black worker in the building. I never had any disrespect from any one until she got in. She's openly calling me stupid. I'm afraid she maybe talking to others about my account, am afraid she maybe telling other people outside the company. I have been ignoring it, but now is the roughest time. this is unprofessional and needs to stop. She is not one of the front desk clerk. And again, great clerks, every one else are great. Overall decent customer service from PNC.