Contact Radio Shack Corporate

I bought a mouse at Radio Shack which didn't function properly so I went to change it with another one. They refused and said we'll send it to maintenance and that's all we can do. Radio Shack corporate complaints office called back after 2 weeks to announce its arrival and when I got it back it was still broken so I went back to them again and repeated this 2 times. They won't change it or refund it no matter what and they won't fix it. I feel like I was scammed and they don't treat their customers well. I hope they respond to this.

Your personnel are great! Your 30-day return policy is something you would expect from a third world vermin. You will never receive another dine from me!!! A Totally dissatisfied Ex-customer!

I was a loyal customer to Radio Shack until yesterday's experience I had with an employee! I purchased a Chrome Cast device from your company and was told by your employee that I broke the device, which I explained to him that never happened how he said, then I was called a liar! Which really did upset me and make me wonder why I even shop there? This employee was very rude and disrespectful! In November alone I spent $35.00 on each Chrome Cast device and purchased 3 of them. Now why would I break the device I bought for my son, no mind you this is the 3 Chrome Cast I purchased from this company, I bought 1 for me, and 1 for each of my sons (2). I don't appreciate being treated like I am stupid, dumb or even slow!

I am an educated and very hard working person, and expect to be treated a lot better and that my money and time are important to this company! I do hope something does happen to employee, on the lines being fired! If nothing gets done to him I will find a company that does appreciate me and my money. If more information is needed just email me please. I exchanged the damage one, as my receipt has been marked by the rude employee and your employee open the new box to look at the device without asking me? The store on the receipt needs to be looked into on the customer service, because if that's how I was treated, that's being done to other customers that do go there?

I work for a company in Shamrock and our company has a charge account at that store, we spend alot of money in there every month. Me and another co worker entered the store and it had been raining, we went to purchase a part for a piece of equipment, the manager met us and told us not to be spreading mud all over her store and for us to stay on the carpet which i then told her i was on the carpet. She proceeded to yell at us in front of the whole store and told us to get out, i was very confused to what we had done, then she called me a crack head and told me to get out of her store.

I proceeded to make my way out of the store when she followed me outside still cussing at me, i have never been treated so badly in a store in all my life. Radio shack will be lucky if we do not pull our account based on this complaint. Very unprofessional. I hope some kind of action will be taken against Connie Walden for her actions. Review the camera footage!

Radio Shack Logan Ohio submitted Virgin Mobile payment twice on the same day while in the store which caused an overdraft charge of 36 dollars on my daughters checking account. Spoke with the salesperson which made the mistake and her response was I am sorry but there is nothing I can do to help you but she did recall having problems setting up the payment. I will not shop at Radio Shack in Logan any longer and I will also suggest my family does not either.

The following is my return email to their email, requesting updated bank info. After paying for an insurance policy for a full year on my phone, you folks refused to repair the charge terminal. I did nothing to cause this damage. This repair would have been minimal for you. On top of this refusal to fulfill the insurance claim, you proceeded to double the coverage amount on my new phone, while continuing to charge me for the old one- the phone that you refused to repair, even after you refused to repair it and even though it was deactivated. You continued to charge me for BOTH phones after several phone conversations to correct the problem.

My husband and I went into the Radio Shack here in Brookings, OR to see if they had a battery for our camcorder. The elderly man in there said they didn't. I then asked if they still sold the $19.99 card for Tracfone, he said he had that, and the one for $29.99. I told him I only needed the one for $19.99, as I just needed the 90 days, not the extra minutes, as I still had the minutes not used for the last 90 days. I rarely used the phone since we had another cell phone my husband used, and our land phone. He said they don't sell cards, but can just call it in. I've had them do this before with no problem. I handed him my credit card, and told him again I only wanted the $19.99 card. He seemed to be having trouble, so I told him just to forget it, if he couldn't get it, I was on my way to Fred Meyer for groceries, and could get it there.

He all of a sudden was able to make it work, he said, but when he handed me the receipt to sign, I noticed he had the total as $31.99. When I told him that's not what I asked for, he said not to worry about it, and turned to wait on another customer. When he finished I asked him again, and had no response from him. I asked him when the manager Rob would be back, and he didn't know. I know Rob is not in there much of the time, but had never seen this man.

Come to find out, he is the owner of the Radio Shack here, so should have known better. This is not the only time we have had problems with this store. We bought a toy helicopter in there one time, and they tried to charge us double. I noticed that one too, but couldn't do anything until, again, Rob came back. Since then we have heard a lot of complaints from others about this store, and it leaves Radio Shack with a bad reputation. Now that you are closing stores, a lot of people in this town would like to see this store close along with some of the others that are closing.

If you care about your reputation it's not a Radio Shack that cares for their customers, they only want to make more money after cheating their customers. We felt we left with them owing us over $11.00. When I called our credit card company, they said we should also call or get in touch with you about the fraud. They gave me your phone number, but after calling several times, no one seems to want to answer the phone. How many times are you suppose to call when no one ever answers. I'm just hoping now that someone will call or e-mail us with at least a response, if not we will not be back to ever buy anything else from Radio Shack.

Few months ago I've purchased a router from the radio shack in Escanaba Michigan. the router went bad and I have a one year guarantee. the radio shack in Escanaba is closed, and the closest one is 200 miles away. I am calling and calling for some help and everybody asks me to call the stores. I'm calling the stores and I get answer that they do not have it in stock, or they can't do it because of a number of reasons.

I purchased a case for my cellphone at the Radio Shack in Greenbelt Maryland. The store employee convinced me to buy insurance for the case, in the event that the case becomes damaged. I eventually purchased the insurance as recommended by the store employee. Approximately, on November 3rd, i returned the case to the Greenbelt Maryland store because the case was damaged, and at that time, one of the store employee said he would send the case to the warranty group, and I will receive an email with an e gift card attached in a couple of days. After waiting for the email for about a week and half, I went back to the Greenbelt store, and spoke with the same associate that I originally gave the case to.

The associate was surprised to hear that I have not received the e mail with the gift card. At that time the associate called the place the case was sent to. They told him they have not received the case yet.. The store employee eventually found out from fedex that the packaging slip for the phone case was separated from the package. As a result of the misplaced package, the company that handles Radio Shack's warranty said they will issue me an e gift card without receiving the package. I waited another week without receiving the e gift card. About a week and half later, i Eventually received the e gift card I took the e gift card to a Radio Shack store in Silver Spring Maryland to get a new phone case and I was told by the store that the barcode on the e gift card was not valid.

The Radio Shack store then called the company that issued the e gift card to see why the card was not valid, the company was unable to tell the Radio Shack store associate why the card declined. At that point the insurance company said they have to reissue me another e gift card. Until today 12/13/12, I have not received the e gift card. It's been over 6 weeks that I originally took the damaged case to the store, and I have not received a replacement e gift card to purchase a new case. I am absolutely dissatisfied with the way this situation has been handled, and I WILL NEVER RECOMEND the Greenbelt Maryland Radio Shack to anyone.

I visited a Radio Shack in Deer Park Texas (store #018246) on November, 24th and purchased an HTC phone with Virgin Mobile. After only having the phone one week I decided to exchange it because I was having to many problems with it to soon! The problem that I am having with the phone is that it kicks me out when Iâ am texting, on facebook, on words, ect. and also at one point the whole screen went black then it turn gray like snow flakes. When I returned to Radio Shack last Saturday (Dec. 1st) the manager refuse to exchange it because I did not have the box with me. I explained to him that at the time of the purchase it took the clerk over 30 minutes to activate the phone.

The store was so busy that he was going back and forth with me and other customers. He kept the box because he kept using it to scan the serial number of the box since he was having problems to activate it. When he finally activated it he gave me the phone to dial out to make sure it was activated, which at the same time he was helping another customer out. When I was finally able to dial out I informed him that it was activated and thanked him and walked out. The clerk never return the box to me and I failed to realized it until I return the following week.

I was very upset at the fact that the manager was not able to help me. His immediate respond to everything I told him was that he was not able to do anything since I did not have the box. After I repeatedly told him that it was his employees error not mine that he kept the box! His response again was that he needed the box! It amazes me that after only one week of purchase and with my receipt at hand that that was not sufficient to exchange the phone. €œEspecially since the clerk kept the box.€ Something else should have been done in his behalf to accommodate me! I don't feel I should pay for the stores mistakes! Your immediate response to this matter is appreciated!

My daughter left her Ipod with the Radio Shack store in Gt. Barrington, MA so they could send it out and have the screen replaced. They told us they would contact us within a week with the cost of repairs. Almost 3 weeks later and several trips to the store they finally gave us the price. After finding out the cost of repairs were not worth it we asked them to return hers to use and we would just replace it. When we finally got it back my daughter got it home only to find out it wasn't hers.

At this point we went back to the store and they denied it up and down, even though the Ipod my daughter has has a boys name and Itunes account attached to it. After several arguments with Radio Shack they fixed the Ipod that does not belong to her for free and told her to keep it. They said my daughters Ipod would be erased by the person who has it in their possession. As of today it to the best of my knowledge, using the app "find my Iphone" and it is still showing her missing ipod as part of her account. This is absolute BS that they have done this and won't fix the issue.

My daughter doesn't have any extremely sensitive things on her Ipod but what if she did, it is no longer security locked because they made her shut off the security when she left it with them. I will never do business with Radio Shack again if this is the way they work.

On November 18, 2012 I went to radio shack store loacated on Olden Avenue, Trenton ,New Jersey to buy two button type enercell CR2032 at about 5:30 PM. I came home and tried to use the batteries but both the batteries were used batteries. As a matter of fact one of the package had Toshiba battery and not enercell. Within 30 minutes I went back to the store to complain about selling the used batteries. There was a young girl who actually sold me the defective product. She refused to replace the defective bateries stating that I put the used batteries in the packets. This is outragious and should be investigated.

I purchased a Blackberry on 4/29/2011 with a 2 yr. service plan. The phone quit working and it was returned to the Jacksonville,Tx store where it was purchased and I was given instructions on sending it in for repair The phone was returned with a note saying Physical damage external-Service denied: cracked LCD. The sales person told me that the warrenty would cover the damages and radioshack would repair or send a gift card to replace the Phone. the repair plan number was 26843545815797847 The covered item was 1705688. Thewireless rssp was miss eading and all the terms and conditions were not listed. I would like to hear your response before I call BBB and file a complaint. Jack Collins

My name is suehaydee Ramirez. Back in December I purchased a kindle fire and I was told I would get a 50 dollar coupon by email. I never received my coupon. I was told to call the 1800 number I did as I was told and still have not received my coupon. I am very upset and I feel as if it is false advertisement. I will like my coupons as soon as possible. This is my second email

I went there to buy a phone with a contract, and they showed me a phone called note 2 and they said it will be available next week, and they said to stop by next week to buy it, I said ok after one week passed and I walked inside the store I paid for the phone that was suppose to be the only one in the store (sure thing they lied because they had others inside in the stock but they sold me the one in the show case. they told me you have 14 days to cancel the contract and return your phone if you didn't like it.

after 10 days I come back to store to return the phone and cancel the contract because signal of sprint network where I Live is not good, and that's why I decided to change back to At&t but the phone wont work over ATT network and I had to return the phone as well.

however after saying that they told me we will change it to Iphone-5 , I replied and said I don't want another phone I want to cancel the contract because the signal is not good where I live. its not the matter of the phone.

and then they told that they are not going to return it or cancel the contract and they were very rude. and I had to call the cops I made a police report and I even had the police to witness and he gave me his information and his badge number and he is willing to test in court.

I have spent hundreds of dollars annually in the Radio Shack store at the Clinton, CT location. I no longer bring my business there because of the way the store manager treats me. He has very little respect for good customers. He is not only very short wit us customers but even with his own staff. I like Radio Shack and wish I was comfortable shopping at my local store. It is unfortunate that the manager is such an unprofessional person.

On February 16th between the hours of 10:30 to 11:00 am my husband and I responded to the Radio Shack in Clinton, Md we both entered the store we greeted both young ladies in the store, my husband ask Jennifer about a Cricket phone called the Alcatel. Jennifer stated that they have the phone, So my husband explained to Jennifer that he was in a Washington, D.C. store when he purchased his phone on Friday the 15th and he didnt have to go thru the many things that she was explaining to him in a very aggressive manor.

And she had a lot of attitude and was telling us that he couldnt have gotten the phone for what he said he got it for and if we brought the phone in that particular Radio Shack that we would have to be charged $15.00 dollars and that we would have to take the phone to the cricket store to get turned on. She was just so rude I told my husband to lets go to another Radio Shack because her behavior was just obsurd.

So we began to walk to the door and I decided to go back and get her name she went to the back of the store went thru a door and never came back out, so I asked the young lady who was working in the store with her what her name was and she gave me a first name, so I asked her if she could go back in the back to ask her for her last name Jennifer refused. So I obtained all the info I needed to make a complaint on Ms. Jennifer. Im hoping that she wont come off on anyone else like she came off on my husband and I.

We purchased 2 phones and my husband had the 3.99 warranty protection added for ra h month. He called radio shack in may of 2012 to tell them we had sprint service and was cancelling the warranty protection plan. They said rest assure that it would be cancelled. I was looking through our bank statements and noticed that there it was a 3.99 charge on our bank statement. We travel a lot so I wasn't really looking at our bank statements and I thought this had been taken care of.

I investigated further and realized it had not. There had been reoccurring 3.99 charges since May 3, 2012 which Dded up to almost 32.00 and yet we didn't own the phone. I called the number listed on our bank statement and they said sorry it wasn't closed. The lady told me that w e should have been given a confirmation #. She reassured me that it was closed. I asked to speak with a supervisor and after being placed on hold for at least 15 minutes I was able to speak with someone. I told him the lady said she cancelled but never gave me a confirmation #.

My whole point here is even if they yell you its cancelled its not. I want my mo.et refunded but yet they are telling me they can't so it. Then who will?

To Radio Shack Headquarters: I bought $400 dollars worth of merchandise from your Coral Springs location on Wiles & University. I had been using it and the shield came right off after the cashier installed it. That is not even the biggest issue which is that I went to your Pembroke Lakes mall and I inquired about why I was not getting any advertisements about your product. They then proceeded to tell me that Radio Shack sends gift cards every so-often depending on the amount of money.

SInce the cashier of the aforementioned Coral Springs Radio Shack neglected to sign me up, they proclaimed that there was nothing they could do and I could not even speak to a manager. This I find completely unacceptable and I will take my business elsewhere and disregard any and all deals and tell people what a fraud your company is. I have no patience for being excluded from deals because of the incompetency of an employee. Thank you for your time and consideration.

I am writing in reference to a recent encounter I had last night at the Belleville Crossing Radio Shack location, store number #01-6605. I went there to purchase a Cricket Hauwei Mercury Ice phone. The first mistake was that I was not greeted and had to actually go up to the counter and approach Angela, a sales rep, rather than her approach me. Tim, the store manager was unable to do so because he had a customer and Bill was counting down the till which were perfectly fine. I ignored her lack of experience which was evident in her inability to retrieve the desired phone unbeknown to me that mistake number two was fast approaching. As Angela rung up my transaction, she forgot to add on the rate plan which caused both Bill and Tim to come to her aid, giving her different instructions. Nevertheless, I waited patiently as Tim made her re-ring the transaction the correct way. Before we finished the transaction, I asked if I were receiving the advertised " $10 for every $50 spent promotion" being that I spent $216.

I was informed by Bill that 1) Angela had completed the transaction, 2) they could not offer me the promotion because I bought "airtime", 3) You just missed out this time. Let me mention that Bill went to the back to speak to Tom, the store manager which meant arguing the point was moot. I was dumbfounded because I had ALL three associates which included the STORE MANAGER and was not offered the promotion - not even when the two "experienced" sales reps came to Angela's aid. I thought that the purpose of training was to correctly show the trainee what to do and also to model appropriate actions when an error is made and the customer was at no fault. I did not know I had to suggest promotions that are plastered ALL over the windows and throughout the store in order to receive them.

I am going to post this on Facebook and other consumer sites because I don't believe that they were FINE with making me lose out on $30 on the phone and possibly $10 on the plan. Over the last 35 days I have spent almost $600 at Radio Shack purchasing phones and am now of the opinion that I will definitely take my business elsewhere.

I originally called radio shack corporate about the way I was treated in a store and was refused a refund and treated like I was liar. Corporate assured me that they had spoke with the employee and that it had been handled and that I could go in for my refund. When I went for my refund a few days later, a young employee told me that he had heard all about my situation and then basically accused me of lying again. I called corporate back, explained the situation, was told someone from the district would call me and then I never heard from anyone again.

I guess the only way to really make a store respect other people’s money and choices, I should stand in front of the store and notify people of the terrible treatment, and then announce it on every social media site until it starts to affect someone’s pockets, maybe then someone will care? Definitely the most awful treatment by any company I have ever experienced.

I called Radio Shak in Seat Pleasant Marylnd on 3/28/2014 at 12noon. I asked the Employee if she had a Kodak Easyshare C813 USB cable. She said I have to bring in my camera to see if they have the cable.. I asked her do they sell USB cables for other cameras. She said “yes” with a tone like she was bothered. I then said “thank you.” She did not respond and just hung up the phone.

As a customer, I am not going to this store today to check for the USB cable I am looking for. I will take my business elsewhere! Someone needs to counsel that “ghetto” employee on proper customer etiquette. Thank you and I hope this is handled

On September 28th 2013 I bought 2 Samsung galaxy s3, I also bought armor case for $99 and I bought the 2 year insurance plan for $65 on both phones, so that ruffle 130 for the insurance, I even ask the guy selling me the phone what all it covered and he said everything, he even said I go outside drop it in water and they would give me New one.

Needless to say 5 months later my phone stopped charging so I call radio shack in Bloomington indiana by state road 46 and they said bring it in we will switch them out, I get there and the person saysr our insurance has changed and no longer covers my phone. I was blown away I did not know what to say, I said I sent over $1100 on phones and you say sorry?

Needles to say I would like my phone replaced or a new one. I have had it in armour box 97% of the time and there is very little damage to it, the sales person even commented on how nice a shape it is in. Please help me out, there is no way I can afford to buy a new one and the insurance should cover it.

I bought what was supposed to be a NEW Ipod Touch 4th Gen at Radio Shack for Christmas. When my son opened it, it was a USED LOCKED Ipod registered to a MICK. This was INTENTIONAL because the item was sealed and behind the glass case in Radio Shack. I have a receipt with the serial number and the case with the serial number but the Ipod inside has a different one, I paid for a NEW one and got garbage with some other peron’s baby picture that cannot be opened.

Apple said Radio Shack is responsible and needs to give me what I paid for and also that they can check and see who is using the Ipod that I was supposed to get as well as find out who’s Ipod account is on the phone they gave me, All I know is I am a disabled veteran and single mom and that is a lot of money for me to get useless garbage. They ruined my son’s Christmas. I will see tomorrow if they make good on their mistake.

March 08, 2012. This evening about 6:30 P.M. I stopped by Radio Shack in Bell, California. There were two ladies at the store, one short, and one taller than the other. The taller lady helped me. I asked her for six batteries for cordless telephones. She offered me a special price of 9 packs for $9.99 of AAA classification. The kind of batteries she gave me did not work. She became angry because I had opened one pack, and I was asking for full refund.

I do not know the return policy, so I was naturally asking for my money back. She said: I wont give you full refund because you opened a pack. I’ll give you the remaining. I agreed to receive whatever money she would give me back. Then she said, if you want your money, you need to write your name and address in the back of this paper.

I asked her, why do you want my name and address? She said I want to send you a gift card. Finally, she gave me my refund, but she anly gave me back $7.00 and some change; I think she short me out by $2.00. As soon as she gave me the cash, she was telling me: have a nice evening,repeatedly several times, then I showed her the telephone for which I needed the batteries, and she said I am not going to sell you anything. You can go to another store. I told her that she could perform a better customer service, if she listens first ( because I specifically ask for 6 batteries for cordless telephone)she said your mom can’t teach you better.

I hope, she does not send anybody to bandalize my property, and I am going to make sure that I do not buy anything from your stores, nor my family members or my friends if you keep hostile employees like this lady. She refused to give me a receipt for the refund, and instead, she behaved very unprofessional by calling me names, and insulting my mother.

Drop Dead Radio Shack ! I went in Radio Shack at 1301 Nuuanu Ave., Honolulu, Hawai’i as I usually do to find a few parts I needed for a couple of projects. I like to look around for any new things they might have before I start looking for my parts that I need. A sales associate approached me and asked if I needed help, I looked at her and said No. In the next isle over she asked me again. I said it is irritating to be interupted while I am looking for a part trying to remember a number and again I said No. Then the other associate came over and moved me out of the way 3 times to retrieve parts for another customer.

All this in the space of 5 minutes. I go back to the search for parts that I need and again the 1st associate comes over to ask the same, can I help you with something, question. What part of No do they not understand? The ‘N’ or the’O’? I go up to the register and put my parts on the counter and the same sales associate takes the parts and shoves them roughly towards the next register. I pick them up and put the parts in front of the next register. The 1st associate opens her big mouth and tells me how she does not like my attitude after bothering me 3 times in 3 different isles. The second asso then tells me how he is going to have me banned from the shopping center

It is no wonder Radio shack is not out of business yet. The shopping mall has only 3 stores rented and is a pit to visit anyway. This particular Radio Shack the sales people don’t know their ‘A’ from a hole in the ground when it comes anything electronic. They have no idea what ohm’s law is. And, they have no idea How To Treat Good Customers. There are many OTHER electronics stores where the people are very nice and I am going to VOTE with my wallet. Drop Dead Radio Shack !

A crayon red headed sales associate made my returns experience so bad , that I had to rush my children from the store. I was being treated like a crack head with a receipt from the trash can. I had a low end soldering that was to light duty for my needs. I also had a few capacitors that were wrong for the project. She told I could not return a product that had been used. She told me it was just $7.00 worth of products.She told me that radio shack did not put the returns policy on every item. The manager allowed the return, but the associate added that “next time we wont return it”. I was so mad that I just took my products and left the store.

I had gone to Radio Shack to return an item purchased June 25, 20011. It was bought to my attention thar it had passed the 30 day refund policy. The sales representative initially tried to refund my money because it was only 3 days pass the 30 day policy. He was unsecessful and I asked to speak with the store manager, he proceeded to the back of the store and no manager, he relayed a message instead. I insisted he ask the manager to come out and speak to me directly. She appeared to have an attitude which let me to return the favor. She had back to the back of the store.

I then asked for the number to corporate. I could read the sign because I didn’t have on my glasses. the other sales rep: read the number to me and I relied thank you. A costomer came in and the sales rep: proceeded to help him while interferring with myself and the sales rep: I told her to finsih with her customer and I’ll finish with the sales rep: I stated with didn’t want to be rude unlike her. The sales reps: were very rude and unprofessional.

I called the Radio Shack at Front and Snyder avenue in Philadelphia, Pa. to ask about an issue I am having with a PC bought there. An African-American answered and I asked him. He told me to hold, then he got back on the phone using an accent, saying he can’t help me. I saw right through his bull and am very upset. My PC is still not powering up and now I’m upset over what is supposed to be a professional to some degree making me feel like an idiot for whatever reason. I just think he had better things to do and couldn’t deal with it. He needs to be fired. I called Sat. June 11th in the afternoon, so you can pinpoint the Radio Shack employee.

Dear radio shack, here is my complaint. I went to the Radio Shack in Lakemore Plaza (Akron Ohio, at 1500 Canton Rd.) I had lost my Trac phone, called Trac and they told me to go to the store where I had purchase my phone and pick out another phone and then have the sales person call them so they could instruct them on what to do so they could transfer my minutes to my new phone. Shala, the girl at the store told me that they didn’t do that. That they weren’t allowed to do it and they didn’t have the equipment to do.

I explained to her that they had done it when bought my first Trac phone, there in that store, and that Trac phone had told me it needed to to be done like this. She said, “Sorry”. I left, I was angry. I came home, got the address of the next closest Radio Shack, called them, explained ONLY my Trac phone problem and they said that they could help me. When I went in, a lovely young lady, Daniel, (Arlington Plaza, Akron Ohio) waited on me, she was very nice, very patient, very helpful, and this took quite a while to do. My total bill was nearly $150. Part of that was due to Daniel’s sales skills and showing me accessories.

I will go back to THAT Radio Shack any day and feel good about spending my money there. I will NEVER go back to the store in which Shala works. I wonder how many other customers that you will never hear from feel the same way that I do and won’t go back due to the poor service provided by Shala. Wanted you to hear both good and the bad. And if you give merit increases, I believe one is due to Daniel. She just saved a good customer.

Sincerely,
Pam Eggers

In january, i brought a Virgin Moble phone, from Radio Shack, aka (ripoff Shack) an Optimus. From day 1 it had problems… i went back twice in less 30 days. So in february i desided to get the extended warrantee. It was a $39.00 mistake. Now Target had the same phone for$ 99.99, plus a$ 20.00 gift card, to be spent in the store. In March, i started having more problems, the headset quite. So I brought another headset, now I have $ 24.00 in two headsets, $158, junk phone, and change, $39 in a extended warranty. Now I have over$ 221.00 in vested in this junk phone.

To add insalt to injury the phone headset quit all together in early April. Now Radio Shacks nightmare starts. So, I took the phone in, it was 31 after buying the extended warranty, (no monies back on that.) Radio Shack now pours salt on the wounds. When i get the new extended $ 39.00 warrant phone, I have no more extended warrant from Radio Shack. Left out in the cold, Goodbye$ 39.00, and here is the real kicker, because the phone was on a (so called sale) the phone is a regular$ 199.99, I have to make the balance up of$ 53.00! Now this junk phone cost me more then$ 274.00l

Thanks Radio Shack! !!!! Just what i needed, to get screwed by you. I will not walk through doors even if you were given your JUNK away for FREE!

I called a Radio Shack Store to see if they had an advertised item. The girl said, yes we have one. I said I would be right over to get it. Hold it for me. When I got there, nobody knew what I was talking about, they said the sale would be over tomorrow, and if any comes in they would sell it to me, they couldn’t assure me that the would get more. So after calling ahead, paying for gas to drive to the store that told me they had one, but all they had was an empty box, I said I’d like to see the manager, the sales “associate” that was waiting on me walked into the back room, and I followed him.

There was a young lady sitting there, and she yelled, get out of here or I’ll call the police, your not allowed back here, I said call the police, she and the people in the store were very dumb, and knew nothing about customer service, I wanted to pay for the item at that time, and pick it up when they got it in, but they said that is not allowed. It seems that customer service is not allowed in the store, they are very “dumb”, if it’s not on the computor, it’s impossible. Seems more like a theology than a business.

1. Why advertise an item you do not have?
2. Why tell a customer you have the item, when you do not? and have him waste expensive gas to drive to the store.
3. If out of the item advertised, why not allow rain check, or prepayment for the item at the sale price. To not do at least this could be constude as false advertising, lying,
4. If you do not want customers in the back room, don’t have associates walk back there, while you follow, put a big sign KEEP OUT…..which I will do at least in this NEWPORT KY store.

They were very BUMB….and that’s my opinion and I’m sticking to it, go call the police if you want, I want to buy something, I call ahead, they say they have it at a sale price, I rush over to buy it, NO GOT! I guess I’m the DUMB one for listening to your employees, associates, what ever you call them. bernard madoff was a fraud and so are those associated with Radio Shack. Thanks for reading, but I feel certain nothing will happen as a result of my submitting a complaint. Politically correct is all that counts, and I’m sure that’s how you want to be seen as.