Blog 
Write for Us Sprint Complaints Continued... (Page 14)
739+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
I had been a Sprint customer for over 15yrs we were up for an upgrade on our phones so we went to the Sprint store to see about getting smart phones. The customer service rep was not helpful and very rude, not wanting to answer questions or help in any way. So we went to AT&T store and switched over, while at the store my wife called to cancel service and port the numbers over which she was told there would be a early termination fee.. No problem we said.
Well a month later after we recieved our last bill (or so we thought) with the termination fee listed we recieved another monthly bill for one of the lines which after calling Sprint they said we did not cancel? Why would we keep one line and cancel the rest? Needless to say if you have a sprint line and cancel make sure you cover youself or you will have a lot of time wrapped up trying to argue your case.
I recently brought my phone to be repaired at the Sprint store in hurst tx after it flashed and all my info was lost they kept my phone for 2 + hours and did nothing to it to resolve the problem they said I needed to go home get on my computer and fix it myself my complaint is if I knew how to repair it I would not have brought it to them to begin with I told them I don't have a computer at home and didn't know what to do if I did I asked them to do it since they have 5 or 6 computers there they were not using they said ok and brought Google up on one and walked away there were no custumers in the store there were 4 of them standing talking to each other.
I repeatedly asked for help not one of them would help me I say again if I knew how to fix it why would I have even gone there the whole crew in that store needs to be replaced they are useless as custumer service
I cancelled one of my lines and paid cancellation fee plus that months Oct '11 bill. I wanted to swap phones as well due to my Blackberry malfunctioning I couldnt afford another at that time. Customer Service had no knowledge of how to swap it took a week of communicating with customer service. In trying to swap the previous line was never cancelled due to waiting for end of bill cycle which was OCT 19th.
O K hear now both phones were turned off I didnt have a phone I demanded they swap back to my broken Blackberry eventually cancelled service completely they stated we cant cancel line till billing cycle is over.
I eventually switched to cricket; Sprint charged me another month of service when I totally requested service be cancelled. Sprint robbed me out of another month of service when I clearly request my service be cancelled after I previuosly cancelled my extra line. I was with Sprint for two years with everything plan. Now they've stooped to cheating people out an extra month of service when cancelling.
I walk into a Sprint store on Thursday and order a iphone 4 for my daughters birthday on Saturday. Sprint store says no problem we will get it here tomorrow (Friday), we'll call you about 11am. Guess what call I got at 11:30am...that's right they didn't deliver it and there are no deliveries on Saturday. Now they want me to wait until Monday for the phone to come in. The store is taking no responsiblity and when I call Sprint direct they just give me a song and dance about how once the order is placed they can not do anything about it.
They can not even cancel the order knowing that I am willing to go to another further away Sprint store and get the same phone. I have been with Sprint for more years then I care to think, and this is the way they reward loyalty. Sprint phones...love em, Sprint coverage...love it, Sprint customer service...absolutely sucks. And they don't even care.
We have been customers for many years, contract ends next month, we will terminate. In the meantime, I will have to pay next months' bill and I have no phone. I washed my phone on may 3rd, on Monday may6th went sprint store, did not want to extend or buy expensive replacement, so I went back with some old phones in the hopes of having one activated. they did not work, so I decided to buy one, Ron the rep asked for my "pin" number, we have never established one, I had proper ID, my sprint statement, old receipt with blanks for pin and password (never needed it).
He says he could not activate new phone without "pin" number. Account is under my husband's name, says he can come in with ID and his pin. Again, I told him we do not have one, ok he asked a security question, I answered correctly but because the info in the sprint computer was wrong that's it. According to the sprint policies I read it doesn't say in writing that a pin number is crucial for doing business such as replacing damaged phones, etc.. Ron at store #431 here in san Antonio, texas refused to help me simply because we have no pin number.
I was a Sprint customer for over 10 years and recently had to cancel my service due to outages. My husband is a surgical nurse and actually missed a call-in due to tower maintenance that they were doing and have been doing for almost 2 months now without any explanation as to how long it will take to fix. I had to talk to them for 2 hours to finally get someone to tell me the buy-back program would take care of my ETF as it was something I was DEFINITELY not paying due to the fact that I was only cancelling because my husband HAS to have service. I received a confirmation email and she noted that I might even have dollars left to go towards my final bill.
I went into the store, gave them the confirmation and they actually processed it incorrectly. They processed it as a "recycle" and told me that I was all taken care of (bill included) and even had a $90 credit. I confirmed and re-confirmed with her that I had a $0 balance on my account and she said I had to spend the $90 in the store that day or it would go away. I bought 3 iPhone chargers and went on my way. I recently received a final bill for all of the credits and service. Apparently the girl processed incorrectly and the $90 credit could've went towards my ETF. I called customer service and they were downright awful.
I can't believe this company still has any customers. They stated there was nothing they could do since it's been more than 14 days since I "purchased" the chargers (it's been 18, just got the bill today) and I was now responsible for the full balance. I find this alarming for so many ways aside from their ridiculous dealings on the phone in that I've had them wipe complete $185 bills away before and now they can't help me with a credit for their mistake? Also, to charge me ETF when it's been reported several times (even their own employees in my area) that we are having major service issues.
I have lost all respect for this company and hope that enough people read these posts and stay far, far away from them. I know that no company is going to be 100% easy to deal with but this company should be ashamed. To have a customer service team that can literally get on the phone and yell at you and do everything they can to weasel their way out of doing the right thing is beyond horrible. I can't believe I was so loyal for so long. I would rather pay extra every month for my "unlimited data" with any other company than ever deal with them again. I hope they lose enough business they decide to come back and have some dignity in the marketplace by actually serving their customer base.
Beginning July 31, 2013 through August 10, 2013 I received limited service in my area â inability to make calls until I drove out of the area, innumerable dropped calls, no signal AT ALL in house, inability to contact my two children, and much frustration. I no longer use a home phone since Sprint has assured me of the excellent quality of their serviceâ¦.a service that was severely below par for over 10 days, regardless of what Sprintâs usage shows. Sure I used the phone, I just had to make sure I left my home and town and couldn't get through to my children if they were at home and I was out.
During the time of limited service, I had placed two phone calls complaining and was told they were documenting the complaints and Sprint would take care of me after the tower was repaired.
In light of this extremely poor service I requested a 1/3 discount on my upcoming bill for August 2013. I have now been on the phone for over 34:17 minutes and have yet to be transferred to the next level of supervision since billing rep did not have permission to commit to a reduced bill. Now, I am being given a runaround over a request for a credit of about $40.
I was finally transferred to a supervisor who informs me he will have to review the situation before he might be able to do something. Seriously??
I have been a customer for many years and I have to say, that this difficulty for such a small legitimate request is ridiculous. Sprint is fully aware that they provided poor service and that the tower in my area was under repair for OVER A WEEK and should be more fair to its customers and not make them fight for funds they have not earned.
This is horrendous customer service.
I have been a loyal Sprint customer for over two years and have had 3 other lines of my family under my account. I am sorry to say that not all experience working with Sprint has been pleasant. One recent incident at the Sprint store at Santa Monica (12011 Wilshire Blvd) was extremely upsetting and tinted our trust of your company.
Sprint Complaints Department:
In August 2013 when my Sprint contract was due for a renewal, I went in to the above-mentioned store to process the renewal on Sept 1st, 2013. The sales associate on duty, Chamira Harris, told me that if I provided my Triple A membership card, Sprint could not only give me 10% off on all the charges, but would also waive ALL the activation fees on all four existing phone lines we have with Sprint. I then went ahead reactivated my Triple A account for that purpose and had our Sprint contract renewed and phone replaced with Chamira.
When my bill for the period came later in the month, however, I was still deducted $36 for activation fee, and did not receive the promised 10% discount. I went back to the store to ask about this. Chamira in turn asked the store manager Hank Watt and Hank said that having Triple A would not waive activation fee, nor give any discount at all. Admitting it was Chamiraâs mistake to have misinformed us, both Hank and Chamira offered to compensate for our loss by giving me something from the store for the same amount of the activation fee, and promised to do so for ALL of our other phone lines as well when their renewal time comes. On that day, they did honor that for my primary phone line (310-819-6019), and Chamira also said she did put in a note in the computer about the same policy for our other lines at renewals.
Our second line (310-883-3212) was renewed on September 20th, but when I went in to pick up the iphone that just came in the store on Oct 27th, Chamira treated me completely differently: contrary to her sweet and eager attitude previously when trying to get our business, she now turned to be extremely cold and indifferent. She denied what she had promised, and told me that the store could not give us anything to offset its activation fees at all. When confronted, she admitted that it indeed was her that had misinformed us in the beginning and caused all the trouble, but still told us there would be nothing she could do about it. What upset us more was that she was being very rude, trying to tell us off, claiming that even if she had lied and misled us on purpose, there would be nothing we could do, but to pay for all the fees ourselves.
We feel that Chamira Harrisâ unprofessional, dishonest way of handling this matter has not only cost us financial loss (Triple A membership fee, and activation fees), but has ruined our trust for Sprint overall. It felt as if in order to get our business in the beginning, she was tricking us into a deal by empty promises, and turned around not honoring it later on when we had signed contracts and paid for two lines. Her rude attitude certainly set up off further more.
We strongly feel that our loss should be compensated for, and such behavior like Chamiraâs in misrepresenting Sprint and sacrificing the companyâs integrity for short-term business should not go unnoticed and uncorrected by your corporate office. Otherwise, weâd have to regretfully choose to leave Sprint for other carriers, and we reserve the rights to file further complaints to consumer rights agencies if this were not resolved in a reasonable fashion.
Dr. (Benny) Jun Lin
Disclaimer: This complaint was submitted by Jun Lin on 12/10/2013 at IP address 172.248.120.79 using our Sprint complaint form. This opinions contained in this Sprint customer review titled, "Dishonest Sales Associate Midled Me on a deal but would not make up for mistake" do not reflect the opinions of this website.
I am 72 years old and went to the kiosk at the Countryside Mall to get a new cell phone. Amelio sold me a touch screen phone and instructed me on how to use it. When I got home I was so confused that I couldn't even receive a call and I called 9 people on my contact list accidentially, couldn't find how to turn the speaker on, also couldn't answer a call, among some of many other things. I couldn't function with the phone. Totally user unfriendly, as was the Manager of th kiosk.
I wanted to return it and get my old phone back but was told they recycled it already. I had already disposed of the box and they said there was a $30 charge. I am so very disappoited in Sprint as my son worked as Manager in a Sprint store for a number of years. When I bought the phone, the salesman slid a pink cover and a black cover over to me and said which did I want. I thought it was part of the $79.99 I paid for the phone. It was an additional $24.99. Many of m friends have said derogatory things about Sprint and I always defended you, but NO LONGER WILL I DO THAT.
I'm glad my son doesn't wor for your organization any longer.
I had returned a telephone and was informed to return the non working phone. returned the phone and sprint has turned off my phone over 10 times in once month due to not recieving the non working phone. I do not have the phone and I refuse to pay for something that I dont have.
My daughters phone hasn't been working since early last year! Her phone has been replaced a multiple of times & everything they tell me to do to it, it turns out making it worse! Her phone turns itself on & off, drops calls (incoming & outgoing) and MUCH, MUCH MORE!!!!
Anything you can think of has happened to this phone & I'm sick of it! I waste my time and money going from Sprint location to Sprint location & paying a bill for a phone that half the time doesn't work!! I'm sick of the fact that no one at Sprint has done anything to compensate me for my troubles!
I would like a new, reliable phone & money from my gas & etc.
I am extremely upset with Sprint and the services that have been provided. I purchased a brand new Iphone5 from Sprint online. Since 2/23/2013 I have been without service, not being able to receive or make phone call and text. My phone is my business, I am on the road taking care of business. I have no phone to accommodate me. I am still within my 30 days to change companies and I am highly considering doing this. Not having service for 5 days is unacceptable and is causing me to lose out on money. I pay Sprint on time every month for a service I can not use. Customer service had been giving me the run around since day one. I have asked to speak with supervisors and my request were not met. I have been hung up on and given attitude from a Sprint representative. I plan on going to social media to promote the awful service I have received. As I type I have no service due to a technical issue on Sprint end. I need someone with authority, power and knowledge to resolve my problem asap.
Called to find out the date of my upgrade and proceeded to get offered tons of stuff I didn't want to and when I said my service was bad I was transferred to a supervisor who was extremely rude. I was told the hold between first car and supervisor would be 2 minutes turned out to be 10. Second supervisor to third was supposed to take2 minutes, 15 minutes later I got apologies and no resolution for my time being wasted and for getting the run around. One more supervisor, another apologist who offered zero resolution then for the third time I asked formative of any kind to fill out and he flat out lied and told me that there surveys are random and there's no way to even take a phone or online survey. Basically a 2 minute called turned into over an hour.
I did not renew my contract. I cancelled my cell phone. I paid the monthly bill. Send them an additional check in the amount of $9.00 to pay for the couple days that were not included in the normal billing cycle. On the bottom of the check left corner I typed on the check "FULL PAYMENT OF". They cashed my check. That was in 7/22/2004.
Since that time it has been turned over to several collection agencies. Currently it is in the hands of Enhanced Recovery Com. Jacksonville, Fla. They are trying to collect $195.45. I do not owe anything since you accepted my check that had full payment of on the check. My offer was $9.00 and by cashing the check -you accepted my offer. I consider your continued efforts to collect more money to be extortion.
This happened 9 years ago. I dispute the bill. I consider the account paid in full and dont owe you anything. I will be happy to provide you with a copy of the cancelled check.
I got a sprint EVO 4G and was told it would be faster than any other carriers by the sprint rep.I have had nothing but trouble with ph. connections, try to download anything is a joke, and I have complained a number of times to the local store and complaint lines. I keep getting the same answer-- the tower is down and should be fixed soon. Well for the last 90 days soon has not happened, and the service techs keep telling me that they have no answer.. I could put up a new tower in 90 days, these people do not care about the customer at all.. I had much better service--I actually had service with my pre-paid minutes.
I have been a loyal customer with Sprint for over 20 years, paying my bill on time and etc.. On 10/25/12 I spoke to a representative at a local Sprint store in my areas about adding another phone to my line. He suggested that I opt for the family plans stating that all 3-lines would have 500 min and that my bill would be lower if I went from my current plan to this new plan he had suggested.
On 11/13/12, I received a bill for the 1st time since changing to a new plan and to my surprise it was approximately 3/4 or greater in amount than my last plan. I contacted Sprint immediately and spoke with a rep which informed me that I had changed my phone plan in the middle of a billing cycle and should have waited to change it at the end of the billing cycle and I would not have incurred such high bill. I feel that prior to making any changes to my Sprint account the rep at the local Sprint store should have advised/suggested to me that it would be in my best interest to wait till the end of my billing cycle otherwise I would have to pay a bundle in fees for switching my plan in mid-cycle. I appreciate that the new phone was free, however I find that I did not save at all because prior to switching plans my monthly bill was $157... a month and after making the change I received a bill for $291... Now what type of savings is that "Sprint"
In conclusion, I find this to be unfair to any customer and especially to loyal customer. In all fairness I ask that anyone affliliate with Sprint be trained in a manner that will enable them to adequately service me the consumer. Bottom line, if you as a rep wouldn't sale it to your loved ones than don't sell it to me. Basically, Spint reps be honest to the customer.
Thanks in Advance
To whom this may concern, I have had Sprint for almost 3 months and ever since I signed up with Sprint I have experienced nothing but headaches and trouble with the service, which is really sad. I have called in numerous times to try and have the issues resolved, however the issues persist.
I have told the technicians on the phone that we get a lot of drop calls, extremely slow data connection and trouble with incoming and outgoing calls while on the phone; such as not being abe to switch back and forth between the two lines, unable to merge the two different calls when the third person call in. I have explained these issues so many times as you can see if you look up my account information.
I was even informed to take all the phones to the Sprint store to have them check it out, however when I went to the store and explained the situation to the person that was helping me I was told that because Sprint was on CDMA that function of switching back and forth was unavailable. He then told me that he would look at my phone but would have to charge me $35 for each phone, which is preposterous.
I was furious at the fact that he would even charge me over something I have no control over. I then told him to make a note so that when I call Sprint it would show up that I attempted to go to the store just as they suggested, however no one ever said they were going to charge me for it.
So basically I wasted 45 minutes of my time waiting to get help even though I made an appointment and in the end they were still unable to get what was needed done. After visiting the Sprint store I called Sprint back and spoke to a lady in the retention department and told her my problems and why I wanted to cancel with Sprint. She was really nice and understanding about it and placed me on hold while she spoke to her supervisor to see if they can waive the termination fee.
After waiting for quite some time she transferred my call over to her supervisor whose name was Robert. It was the worst customer experience I have ever encountered and I was appalled at the way he was speaking to me. I tried to explain the situation to him and he kept trying to talk over me while I was speaking at the same time.
I even addressed the problem of him speaking while I was speaking at the same time and he kept doing it. He then told me that he was unable to waive the termination fee based on looking up the percent of usage on my phone. I donât understand how my using my phone often means that Iâm not experiencing all the issues Iâve described above?
It makes no logical sense that because I make use of my phone a lot that itâs acceptable since Iâm still able to use it. Yes, Iâm able to use the phone but the fact that these problems still exist even though Iâm using it is extremely frustrating yet Sprint representatives cannot grasp that concept and all they can go by is what the numbers on the screen tell them.
I have never been this unhappy with a service provider before in my life and the fact that Sprint wonât even listen to me or try to understand my situation is just really awful. My boyfriend and I use our phones often because we have our personal business on the side and having an efficient service provider is very important, but I guess Sprint doesnât care about that.
The supervisor Robert had the audacity to suggest that we take all the phones to sell and use the money to pay for the termination fee because most likely we can sell our phones for that price. Tell me what kind of customer service that is? What kind of professional employee who works for a big company would suggest something like that?
If that was the case why wonât you guys just take back all our phones and refund us for everything back? I even asked to speak to someone else because I did not like his tone of voice with me and how rude he was being but he just told me that basically he was the only person that I could talk to and if I call back then the call would be transfer to him.
I have never had someone pissed me off as badly as he did. If that call was recorded I would like someone higher up in the company to listen to it and see if it is acceptable to talk to a customer that way. After speaking with the rudest person ever in such a well-known company I called back to a different department so I can put in a complaint about him because his attitude was much uncalled for.
The second person I spoke to that day said he escalated the complaint just as I have asked and he then again asked me about the problems I was experiencing and once again I explained to him and he told me about the percent usage just as Robert have told me. He then suggested I go back to the Sprint store and he would waive the charge that the Sprint store will charge me so I can have the issues resolved.
That frustrated me even more because now I have to take the time to go back to the store which I originally did in the first place. You guys must think I have all the time in the world to go back and forth and keep calling back to address the same problems over and over because no one write down notes when I call in or something. Iâm so sick of Sprint giving me the run around every time I speak to someone new.
I will never have anything good to say about Sprint as long as I have the service and I will never recommend Sprint to anyone that I know because of the horrible experience I have had. Iâm extremely busy and every time I take the time to call in I do it during my lunch so that is taking away my time. I am a very unhappy customer and I will do all that I can to prevent anyone else from making the same mistake I made by switching over to Sprint.
No service provider has ever given me such a hard time before. Given the circumstances I would think Sprint could sympathize with my situation and what I have been experiencing to let me out of my contract. Since the first month I have asked yet they prolong the process by sending me everywhere else to try to resolve the issues that are still not resolved. I will file a complaint about this to the BBB and post my situation all over the internet so that everyone would rethink twice about getting Sprint.
If Sprint would just honor my wish to begin with instead of making me run around like an idiot trying to prolong my service with them then I wouldnât have to waste so much of my time and I wouldnât be this angry about the situation, but the fact that Sprint doesnât seem to care about customer satisfaction would destroy their business in the long run. Just know that eventually by word of mouth Sprint will have the least customer in the wireless industry if they donât know the meaning of customer service is.
Iâm very shocked that a big company such a Sprint will force their customer to stay on a contract even with all these problems and even with the customer calling in so many times to attempt to have it fixed. Iâm through running back and forth on this but just know as long as Iâm still with Sprint I will have everything negative to stay about Sprint to everyone I cross path with. Worst wireless provider ever!
I have been a customer of Nextel/Sprint since 2006... The service of Direct Connect offered by these Companies was extremely good... but ever since December 2012 Sprint and Nextel were not longer partner and unilaterally Sprint decided to cut the Direct Connect International and National Services, but they never let us know about these changes in the company and still they were charging us 90 dollars a month for them (please note that we have two devices on this account).
On January 2013, traveling to California, we decided to check out in one of the stores what was going on and they offered us for 99 cents to exchange our devices for new ones which suppose to have the International Direct Connect Service not phone service was included due to the exchange... we accept the offer and 24 hours later the service was suspended, why?, because they said a change has been done in this type of Plans and they are not going to offer any longer the International Direct Connect, but the option was either to cancel or come t0 Mexico and negotiate with IUSACELL which is a Company that carries the TSMA techology. Nevertheless, we did so and once in the store of IUSACELL they provided us with a catalog of their services and none of them is the International Direct Connect, worse situation is that they can not install any chip in the devices we have.
Therefore, we call SPRINT up to let them know that we were very unhappy with this situation and we are not willing to pay any more for a service that is not longer delivered by the Company, their answer was if we decide to cancel they are going to charge a penalization fee in the amount of $200.00 per device THIS IS NOT FAIR and represents a fraud due to the lack of technology to performe the Plan that we have hired.
We are not willing to pay SPRINT, we demand the refund of the money we have paid in full to them for the months of January, February, 2013 and we are going to stop paying this company as of March, 2013.
Someone in your technology department with a level of security clearance that deals with text information like the type investigators have access to and can print out dates/times/texts is doing a favor for an average person that has told me word for word what I have text'd. The Sprint employee in question should be investigated. Who it is and how to do it? I don't know.
I am sure a prestigious company like Sprint would have an Internal Affairs Department. I have tried calling department numbers that your first row customer service reps have given me and have not been able to get through. When you at Sprint figure out who I need to talk to resolve this issue please reply to my e-mail (if you call me, it may alert the person doing this).
I have been trying to go through the chain of command. I will however go directly to corporate. I have been a loyal customer for many years and promoted Sprint with everyone I know. I want resolution ASAP! My right to privacy is at stake. I will keep a copy of this correspondence to send to your corporate headquarters if I feel there is no progress.
I am a military personnel. I have been deployed overseas for the next couple of years. I have been trying to place my phone on a military suspend plan. I have been provided with call numbers which I cannot connect to. Calling through sprint customer service has me jumping from department to department for hours and results in no solution. I want for a sprint representative to personally help me with this issue, because I am still being charged for this months service, I have not used it, and sprint can't help me?
when I talked to customer service about purchasing a internet broadband for my dest top computor, and other computors in my house, your agent said they have the device that will give me internet connection, so we worked out agreement" add a two yr agreement" once I got the device it was for a single computor and that it was not what I was looking for, I was looking for mutipal connections. Other things was happening drop websites, frozen pages, vary slow and no connectivity. I have complaint from day one when I got the device nothing happen. So I file a law siut with other customers over your 4G broadband device. I hope you got this messege.
I have been a Sprint customer for 7 years, no problem at all. I have always paid my bill on time. I signed a new contract a year ago and pay $170 a month for two phones 1500 minutes/internet/unlimited texting. This would be no problem if what I was promised in my contract was actually being given to me. For the last year, from the day I brought home my cell phone nothing has worked. When I called to return the phone in the 14 day time-frame I was told a tower outside my home was being prepared, internet may be unavailable for a few weeks. A year later my phone places calls 1/2 of the time and the internet has never been able to be accessed. I was informed that the tower works fine. I have called every month for a year.
After the first 6 months of calling and visiting repair stores repeatedly the company agreed to take the two non-working phones on my account back for $100 a piece and replace them under insurance. I dished out the $200 in hopes the phones would work. I received two new phones in the mail and the problems remain, however these two "new" phones that still cannot access the internet freeze anytime you try. The battery must be removed in order to restart the phone.
After this I called to complain. I was told a manager would be speaking to me and a gentlemen came on the phone to tell me I was too much of a "F****** Idiot to figure out how to make a cellphone work" and hung up. I called back and was told the gentlemen never signed into my account under his ID number so the conversation recording was pulled up and for months I received apologetic emails from Sprint. As a well educated individual who worked in IT Tech for years I am positive I know how a cellphone works. Upon calling yesterday to express that the phone does still not work I was told these were my option. 1) Cancel the plan for $500 2) Early upgrade the phones for $300 3) Send the phones in again for $100 a piece = $200 How, when I have paid my bill every month for a year no problem but have not once been able to use what I pay for, does that make sense?
Why should I continue to pay? When I asked Sprint this I was told that I promised to pay in my contract that is why I should pay. Well Sprint, you promised me an internet connection and a working phone. I still have a year left of paying $170 a month for a phone that sits on my kitchen counter and does not work. A phone that DROPPED A CALL and was UNABLE to send text messages while in the Sprint store. However the repair tech in the store told me I must have broken the phone so I needed to purchase another at $300. Yesterday I spent 8 hours on the phone, I was hung up on 6 times because customer service was frustrated. This problem will be fixed. This is completely absurd. The last person I spoke to yesterday told me they had never seen a account with so many "notes" and that my file was like a "book". . . There would not be any notes if Sprint customer service had any ethics.
I current have 5 phones thorough Sprint on our account. None of the phones have internet access as all we do is talk and text. They are not amart phones. One of the phones on our last last bill was charged $26 for data usage. I called Sprint and told them that it was a bogus charge and they finally removed the charge. At that point I told them that to be safe, I wanted all the phones blocked for data as we don't use data. I just got me new bill and I again have data use charges. After talking to Sprint they tell me there is nothing they can do as those charges accurred between the last billing cycle and when I called. I was livid.
I have been with Sprint for well over 15 years and it comes down to my word against theirs. For $40 they are going to loose a loyal customer. Sprint is either adding charges to bills in hopes that you don't notice, or they have a fraud taking place where other peoples data usage is being charged to other people. As soon as my contract expires, I will move on to another carrier. Sprint obviously does not value customer loyalty
I have been a loyal Sprint Customer, but now I am really disappointed in the level of care that their CSR's offer. I have been overcharged on my sprint account due to some computer glitch twice. I try to explain to their agents about what was going on, after waiting on the line for over 40 minutes, they wanted to blame it on me, by saying I don't know how to submit online payments. That I must have pressed the Ok button too many times. I have only been paying online for the past 5 yrs, I can't believe that was their response.
On top of all that, they have left my bank balance negative due to their overcharges and I got from their agents was, "they are reviewing your case". No apologies, no sincere interest in my case. It seems it is very difficult nowadays to find true customer service agents that care.
I had went to a sprint store in Pershing Blvd in Kenosha Wi To get services Which I did with a 100.00 deposit. The associate Lakota Lichwait activated my phone An I turn my phone in in a trade in. He had ask me if I wanted to use my credit on a case I said No And he processed to do it anyway. Then tells me to give him a rating on the survey. Told me if I didn't like the services I could disconnect the phone and I wouldn't be charge anything. I got the phone The services was horrible I was dropping calls I couldn't get online So I decided to bring it back 12 days later.
Now I'm getting charge restocking fee activation fee and time of services Which was NEVER explain to me. I go in to find out why I'm getting a bill ad where my security deposit went. The first associate That approach came to help us Then Lakota came and pushed the other guy out the way Processed to be rude to me and my mother When we were trying to figure out what's going on. It got to the point where the manager had to come and intervene Cause he was so rude. He completely Lied to me saying I was going to have 4G service Then I find out That there wasn't even 4G services. This man has no reason reason to be in retail. He has no customer services skills at all.
Dear Sprint CEO. I have tried and tried and tried to contact you. As everything else with Sprints world, it is all a promise. Thus, I will have to send the reasons why I am leaving Sprint as a user. I guess you have been busy is even a few of the 456,000 losses in users last quarter would like to discuss reason why they are leaving Sprint. Well, shame on me for trusting Sprint. Now, after spending approximately $2,000 in the last year for service that was: Voice Substandard Texting Substandard Voice Mail Below Substandard, practically unusable (could not understand messages, had to reboot phone multiple times a day for voice mails to show up on the screen, Sprint's idea of "taking care of customers" was to basically offer me their Buy Back program.
Send me your handset back, and we won't charge you the Early Termination Fees. So I have given Sprint $2,000 in a year for a service that was barely usable, PLUS $400.00 to purchase handsets that now they want returned. I was not planning on having to spend $400.00 for two new handsets in one years' time. I'm sorry you had an issue. Keep the old handsets and sell them to see if you can recoup some of the funds in order to purchase new hardware with another carrier.
If Sprint would have at least tried to take care of the customer, I may have said I'd at least keep an open mind and maybe tried them again at a later time/date.
I've been a Sprint customer for about 8 years. Since relocating from Las Cruces, NM to Roswell, NM on mid-eastern side of the state my service has been horrible almost on a daily basis. I have sent an email to Sprint Cust Service days ago and haven't heard a word from them.
Sprint had an informal complaint issued against them last Spring by NM PRC and promised to clear up the poor service problem. It still exists, and I believe will not change. I can rarely access WWW, accuweather, etc. and now and then can send a picture to another Sprint phone.
I have no service in most buildings in this town. Had I been informed that service was poor when I relocated, I would not have kept renewing the contract. I was not informed and after a year or so looked at the coverage map for NM.....it is practically non-existent.
Therefore, I am fed up and want my contract cancelled and no lingering financial obligations attached. I've honored my responsibilities to you; Sprint has failed to do the same for me and other residents of this part of the state of New Mexico.
I entered the Sprint store at 10600 Tamiami Trail N #602, Naples, FL and was immediately treated with disrespect. The manager and store associates were just standing around when I walked in. They acted like I was bothering them. I asked a few simple questions about the phones and plans and was just answered in very short sentences and belittled that I did not know the answers. They were extremely rude and disrespectful to me. I had intended on switching my service to Sprint with 3 new phones for my family. As of now that will never happen and I will make sure that everyone I know does not use Sprint. I left that store feeling belittled and harassed and extremely upset. Something needs to be done with the staff of the Naples, FL store.
I have had issues with my phone resetting for months. I have called numerous times and visited a sprint store in Huber Heights August 8th where a tech told me he replaced my ear piece, took everything apart and put it back together. If it continued to give me problems I was assured they would order me a new one. As a busy father of 3 I work 12 hr thirds so did not apprciate when I called back tonight being asked why I hadnt taken it back since. I had a rep take my info last Wednesday, confirm with me it was on it's way and I even had a phoneway survey about the experience! When the phone didn't arrive Friday.I called and another rep told me it was in transit. Today I am told NONE of this waa documented and made to feel like a liar and an idiot. For an issue as simple as my evo 3d not working as it should I am shocked I was liedto and trwated so rude. I pay nearky $200 a month and we pay for insurance on equationour phones. I expect MUCH better treatment for a company I pay my hard earned money to! I have dwcided to.contact the bbb if this is not resolved as I have in my phone history the times I called AND it should be documented in my sprint bill. Nice try sprint, I can prove I was told a new phone was coming, twice. Even though you claim there is jo call record.
I have met all the requirements for the $50.00 rebate and responded to the denial with a letter dated July 3, 2013. Each and every item listed on the denial card was addressed. The rebate form was completed in the Sprint store by a Sprint employee. There is no reason to deny the rebate incentive. If I am denied the rebate, I will be happy to return the phone after the entire contract is voided. I would like to have this resolved without having to filed complaints with whatever consumer agencies I can find along with the BBB and internet postings.
The Sprint store in Portage, Michigan have made unauthorized changes on my account which include more than one of the individuals under my account. The pin number nor the security question, nor anything was asked to authorize anyone in my account. One of the individuals under my account phone stopped working so they took it to this store and was told it would cost them $100.00 to get a new one as they could not repair it, their contract was not up until December 2013.
The representative went into my account without my authorization, pin , etc and told them there was a upgrade due for another individual on my account whose contract had expired and if they wanted they would use that upgrade for them which gave them a brand new Iphone4 and their contract still ends in December 2013. The individuals upgrade now has a contract which expires 2015 and can't even upgrade if they wanted to because Sprint store used theirs so that the other person did not have to pay a $100 to have theirs replaced.
I have gotten the run around at Sprint its self and the store. I wasn't aware of this issue until a much later date which I called and tried to fix this issue and not getting anywhere with the store or Sprint. What can I do next please, I am frustrated and one of the individuals as stuck with a contract no new phone while the other has the new phone and the same contract. Doing this also was without any permission, authorization, etc.
I have been a Sprint Customer for years and always had great service until about (5) months ago. I have (4) phones on my plan that cost dearly. None of us get service, lose calls all day and we own a company and are losing our customer because of this service.
We have made numerous complaints with Sprint to no avail. They keep saying these have two towers down, which is not my problem and I don't feel like I should have to keep paying for such lousy service. I want out of my contract so I can go and find better service, however; Sprint said I would still have to pay the early out contract fee. I do not feel I should have to pay this as it is not my fault that we have no service!!!!!!!!!!!!!!!!!!!!!
My family switched to Sprint at the end of last year. We ordered 3 of the Samsung Galaxy S2's. Ever since we received the phones we have had problems with them. And not just one of them, all 3! They continuously power off by themselves, the menu button freaks out and pops up and down all the time when you are trying to do something, like send a text message.
dMy husband has spent HOURS, at this point probably days if you add up all of the hours, speaking with Sprint about our problems. Whoever he talks to always says, let me talk to my supervisor and get back to you. I bet only about half of those people have actually called my husband back, most of the time he has to call them again. We have replaced the phones with the same model phone twice! We have asked to be switched to a different model.
After much arguing, and even my husband saying that we are willing to pay for the upgrade, we finally spoke with someone who we thought was going to help us. This was in February. The agent told my husband that because of our continuous problems, he would upgrade us to the s3's, at no cost to us since we should not have to pay because of our problems.
When we got the new phones in the mail, they were S2's again!! My husband has called and called and called and no one is willing to help us. The only option that we are given is getting yet ANOTHER S2. my poor husband has spent so much time arguing with Sprint that are ready to just go to another company. But of course as we all know, we are now under contract and do not have that option. Please someone help me.
I do not want another call from a representative that cannot help us. I want results! If Sprint really cares about their customers as they claim they do, someone higher up should get involved and send us new phones. All I am asking is that we get something comparable to what we have now. I do not think it is fair to ask us to downgrade.
And since we were promised the S3's, I think that Sprint should keep good to their word and send us the S3's. Sprint is a corporation that makes billions of dollars every year off of poor suckers like me, they need to stand up and do what's right!
I canceled my sprint service November 16th 2011. I have just learned that I will be billed for the entire month because I did not cancel my service at the end of the old cycle ( Nov 9th ) If I had canceled my service Nov. 9th then I would have had an early termination fee. Now I expect my service to be canceled effective 11/14/2011 as requested via chat on line. The new charges should be prorated for the few days I took to cancel. The closest billing cycle is the past billing cycle. I will be submitting a formal compliant with the FTC and I'm considering a small claims court.
Our plan with Sprint-to whom we have been loyal customers for a number of years-was to expire in October so we went in to the Sprint store in San Diego to renew our plan and to upgrade our phones. I had received an $80 service credit 'coupon' to be used at the time of renewal so was expecting to be able to use it that at that time. However, when looking more carefully at the "gift" it said it expired in September. WHY would we renew our plan the month before it expired?!? rather than doing it when the time to do it was in October?!? I tried talking to your customer service department and did NOT receive any satisfaction and need a better explanation of the benefits of being loyal Sprint customers for so many years. Is this the way you treat your loyal clients?
I am currently in another state handling a family emergency. The home I am staying in I am not getting services, I have had important phone calls lost due to lack of services. I have called customer service to resolve this issue, seeing that I have been with sprint for approximately 8 years. They were unable to resolve the issue because my services do not quailfy for the signal tower. The reason my account does not qualify is because I do not have multiple lines on my account. My complaint is that because I do not have 4 or more lines on my account I can not receive the service I am needing with out paying out of pocket. I feel this is unfair to those persons that are single and without multiple lines. I am considering taking my services elsewhere if this issue can not be resolved.
Thank you for your help in resolving the issue.
From the first day of my business association with Sprint, I have encountered incompetence to a degree I never knew existed. We were lied to about the financing arrangements, lied to about the lack of contract, and the worst part is that every single Sprint representative tells us different things. Naturally there's more. We are moving to an area where the only coverage would be "off-network roaming", and this, in an area of forests and hills. Despite the fact they have no real coverage, and NO ONE in the area uses Sprint. Regardless, Sprint refuses to eradicate the $200 "termination fee". I know, no logic is required. (And several Sprint representatives have admitted as much.) Now we have been told repeatedly that we have a contract on a phone that we were assured, time and again when we opened the account, we wouldn't have a contract with. Lies, deceit, obfuscation, games. But then, to some degree, that's how many corporations work.
I have been charged for over a year for a product I never asked for with Sprint. I'm being told a supervisor will contact me and my case is under investigation. Never have been contacted! Sprint keeps harassing me to pay $ I do not owe, and has turned off my service! More than once, then it's turned on again for a while with NO resolution! It's off again with no communication, except a electronic message saying my service will be turned off if I don't pay, that I don't owe!
I have been a Sprint customer since 1998. I moved and had a coverage problem that they could not fix. I canceled both phone lines and paid all the early termination fees. Not one person from Sprint has called or e-mailed to find out why I dropped them after so many years. Hell of a way to run a company with no customer service.
I have called Sprint 5 times to try and cancel my account. Each time they tell me this time it will be cancelled and then I receive another bill. Today I received a letter from a collection agency stating I owed monthly for 4 months of billing past my original cancellation call. I was disconnected twice when I called today. I also tried to find somewhere on their website where I could give feedback and there is not any easy way to do so.
I received a bill for early termination when I switched carriers. On December of 2013 I visited a Sprint outlet (Costco) with a service complaint that service was not consistent where we were living and that it was equally bad on both phones we were using. I was told the new Samsung galaxy would eliminate the problem and that it was free to upgrade. I did that and signed everything so they would activate the Phone. I was told that I had 14 days to return.
The first bill arrived and was completely different from the initial quote as well as the service had not improved that I went to return the phone. Costco of course said they would not take it back but called the factory store and they agreed to take it back. I returned the phone and they reinstated the original contract and"cancelled the new contract". I continued on the old plan until I had enough and install as land line. I then went to the Sprint store and was informed there was nothing they could do but there was no problem switching and porting over the numbers.
All was fine until the final bill from Sprint had early termination charges on both phones. I called and they stated that the contract was valid but would offer 150 dollars as compensation. i then received the (turn you over to collection letter) and called again. I was told the same thing as before including the 150 dollar compensation. I decided to go to the store and find out if the rep had made the commitment to me was still there, he wasn't. They did find the transaction returning the phone but no mention of any contact although the bill showed the old contract charges. I feel the termination fee is not justified on both phones but will concede the second line was 2 weeks short of 2 years,
The whole experience with Sprint started out very good but on 2 occasions trying to improve the service and function turned into a disaster. I feel being threatened and unable to receive any flexibility even though i was told what happen would not happen is very sad.
I am writing this letter with an open mind and humble heart. I have had the worst experience with Sprint ever. This company is terrible, and very unprofessional. My service was horrible and I was never accommodated for this. On top of all that, they canceled my service and charged me all these fees. Now I am with a collection agency that I am in the process of paying off so that I can get out from under sprint for ever. I am going to report this company to the better business bureau.
I have been a customer of Sprint for 14 years and have 5 active lines on said account. I pay for insurance and pay extra for each phone every month because they are newer phones, that's stinks. I have unlimited everything phone, text and data. in the 14 years with Sprint I have seen advancements but I have also seen the lack of administrative requirement of company and employee accountability. I pay hard earned money for services and have to question why? Why can't I get insurance for my phone from my choice of insurers instead of being forced to have whatever insurance Sprint corporation is supporting. This monopolistic tactic should be as illegal as a car company telling you that you must have their company supported insurance instead of being able to choose your own. Also why do we pay a $200 deductible Every Time something happens to our phone? That is why I have insurance; my phone cost $600 that means the insurance is charging me one third the cost of my phone Each Time something is fixed, that is besides the $125 I pay per year per phone for that insurance. Can you imagine your car insurance charging you one third the cost of your car each time something is fixed. I want to choose my own insurance not have someone or some company choose it for me.
On Wednesday January 14th, I connected Sprint to inquire about the Hotspot Option for my iPhone5C. I orginally spoke with a customer service agent...who then transferred me to a a gentleman "that could help me" (I'm thinking technical support). I was told there was a special where I could get 1G for free, 2G for $20/month or 6G for $60/month. He had an indepth conversation and he explained which would work best for what I wanted to do. I decided to get the 1G for free, and will upgrade later if needed. The gentleman went forward attempting to add the HotSpot feature to my phone. I was on the call for about 15 mins, because he was receiving an error message while trying to install the featuer. The call was somehow dropped and didn't get a call back. I called Sprint to inquire about the HotSpot feature because it was not added onto my phone.The customer service representative and supervisor told me there wasn't such an option as the 1G for free. I explained in detail as to the conversation I had with the gentleman.I requested to be transferred to technical support, because I thought that was the department which began the process of the HotSpot installation, but the agent refused to transfer me. When asked if they would review my account and see who I spoke with, conveintantly, the conversation from Wednesday wasn't logged (or so I was told). This is the same type of poor service I received in the pass, when I changed service providers. All I am asking, is that I be given what I agreed to, and nothing more. After speaking with the gentleman on Wednesday, disconnected my home internet service, expecting to have my HotSpot installed. This situation has inconvienced my majorily.
Back in October 2014 there was a special advertised on tv for the iPhone 6, unlimited talk, text and data for $50monthly. This caught my attention so I call somewhere around October 23, 2014. The representative (I don't remember her name, But sure its on file) talk with me about the plan, advising me that the plan is available for me, however I would have to pay $150 dollar deposit and pay $24.99 monthly for two years. I was not acceptable to the plan so she offer another plan for a free iPhone 5c at $60 dollars monthly with unlimited talk, text and data and a 2 year contract alone with the home line of $19.99 monthly and taxes equaling around $95 dollars. She also mention of the free iPod they was running and the router to hook up for service on my laptop. I accepted the plan on those condition. She went on to say that the shipping of the phones and fees will be waved and my first month bill will be a little more (month and a half due to the billing cycle). Again I agreed to this and was please, UNTIL I Received a email of my bill. Now everything drops on me, I called and was told totally different information and given the run around to store location (no positive help). The rep advise me the plan I'm on is the $60 dollar plan, $30.00 for unlimited data and $19.99 for home plus tax and a two year contract, I proceeded to explain what plan I was offered(which was mislead information) and was will to keep the plan in exchange of removing the home line in place of the iPod and or router. The rep said I could not change the plan because it's after 14day (well I wasn't even told that) and nothing they can do but cancel the plan and I pay the cancellation fee $550.00 dollars. I live from pay check to pay check and on a tight budget and only is asking for assistance that suits me. This is very unfair and NOT professional that sprint would do this. Please provide a feedback I will not stop until something is done.
Was contacted in August of 2014 about a free upgrade and a free tablet. Told the representative I was unemployed and could not afford any changes in my plan and was given the reply "this is a free upgrade mam" I received my new phone ( which I found out by going to a verizon store was 5 years old) and free tablet in the mail with the return envelope for my "buy back" and to be given a credit of 300 dollars. in order to activate these new free products I had to call Sprint. In doing so, I waited 20 min. for a rep. Then he began to talk to me about kigs and things I do not understand. Again I explained, I am unemployed and can not afford any changes to my plan. He then told me this would only be an increase of 10 dollars a month more than my current payment. I agreed, and then received a bill for $278.00. All my bills for the last 12 years has not been more than $75.00. So I called Sprint 12 times and spoke to 5 different people to get my old service returned to me. I received threats on my phone that my service would be disconnected if payments were not received. On December 5th 2014 I got my old plan back after being billed all these months and I now have a free tablet with no service. So I ask Sprint, what is free and what do you consider loyalty to your long term customers.
We have been with Sprint for years if you see all your notes on my account, I have called continuously prior to my contract breakage. I had called to see why we had no service in my home, they said they are working on towers. That's all we kept getting is the run around, I spoke with managers, whom stated they would send a tech to check our home and issue a Turbo to get better service, that never happened. I am a police officer and in need of my phone. Sprint left me no choice but to break my contract. We called after we received our bill, my wife's phone was out of contract as per your personal we spoke to other phone the same we did not have a contract. My phone was the only one left. When we called they rep stated it was a high balance due to the phone, Sprint was charging me for my phone, I told her we would gladly send it back, she stated she would send the package for the phones to be returned. We never saw an envelope, we have called several times after that for months I have been calling as I feel this balance is not correct! I have had the worse service from Sprint and just excuse after excuse! I want to clear this up ASAP!!! If I can get anyone to call me, so we may resolve this.
Thank you
Luis
Today I received in my mail, a faux handwritten Thank You, for my 10 years of service with Sprint. This 10 year acknowledgement contained no discount notices, deals, nothing. What a pathetic PR move. I currently pay approx. $70 per month for a flip phone with no Text Ability, Web. Now I see your Family Plan charges $25 for all this? Ready to go to T-Mobile. I don’t think they send fake handwritten thank you notes. You’ll have to do way better for my 10 years. You have my contact info.
could not use cell phone 815 403 3095 in fl, so I used a landline to call ,my il,cell phone 815 403 4595.if my cellphone 815 403 3095 had worked ,I would not have been charged overage charge ,I talked to sprint ,they said they are sorry but there is nothing they can do, sprint is not being fair, it is their phone that did not work , cell phone to cell phone no charge ,land line to cell 40 cents a minute . I pay $207.69 a month ,I am retired ,this will inadvertently make me loose my phone . I you can call me at 815-403-4595 . no charge ,I think! thanks Arlene Weber
I called sprint about our phone not charging, was told I will have to take it to a service center.
we went to the service center “a 60 mile ride” told them what was wrong I was asked if I had insurance on phone told them no. the manager said come back in 1-2 hours and the phone would be fixed. when we got back to the store the phone was not fixed he said it would be a $75.00 charge since I didn’t have insurance or I could send it to Samsung under warranty. but I would be without a phone for 4-6 weeks, I bought the phone from sprint they should take care of the phone or at least give me a loaner.
Sprint gave us a tablet and wi-fi,saying first 30 days were free. We got charged and had them shut it off and cancelled. After it was sent back, they charged us agIn!! Tbey refuse to remove the second charge. We didn’t want them to start with but tried them anyway. So we paid for first month but keep getting charged for something we don’t even have. Someone needs to fix this before they get sued!!!
Hello. I visited the Towson location of sprint a week ago because my phone was not working. The sales person didn’t have one in stock so they ordered me a new phone and I went in today to pick it up. I was assured last week that all information in my phone ie: phone contacts, text, email addresses, photo’s, video’s etc. would be transferred to the new phone. I just stormed out of the store because the sales person wiped out absolutely everything in my phone. I want this to be looked into now. Please contact me immediately at my phone number to discuss this. My phone number is: 443-982-3579 The above email address is my girlfriends email address.
I had an issue with the ear piece recently. After going to the Apple Ave. store 3 times so they could “fix” it they finally said the would order me a new phone. I specifically asked if it was going to be a new phone because I didn’t want a refubished one ( someone else’s junk). Marcus and the tech (I can’t remember his name right now but it wasn’t Joe) assured me more than once that it would be a new phone.
I got the phone had an issue with it the second week I had it. I was a little upset about that because it was a “new” phone.
Then yesterday I get a call about a family member that is real sick and in the hospital so I sent a text about it to my 3 kids. My daughter said Mom who’s number is coming up with all of your texts? It’s not yours. I wasn’t thinking straight because of my family member and mistook the number for another family member’s. I called the number thinking I would get my family member but it was some total stranger that wasn’t very happy with me having his phone number and therefore VERY rude. I made this call from my home phone and since he has called my home at least twice. Turns out your employees lied to me and this is a refurbished phone and that number was programmed in settings to come up with all the texts.
So, Vergie Jackson is a customer of yours and is very upset with me. Thing is, he has my home phone number and it is not hard to get an address with that information. This all could have been avoided if I wasn’t lied to and given a new phone or at least if you are going to cover up refurbished ones to be sure to delete all of the previous information before sneaking it to another customer! I am very, very upset over all of this and will be changing providers when my contract is up. I’d like to change it today but I guess I have to fulfill my contract but I will be spreading the word about how I was scammed and the trouble it has caused me. I am on Devin Vega’s account if you need that information.
Have feedback for Sprint?
Thanks for your feedback!
Sorry. Please try again later!