Vodacom Complaints Continued... (Page 10)

I ask Vodacom four months ago to send my statement by email according to the Vodacom worker that she change it and will be done. This is now the 4th time that I must struggle to get my statement on time.
I want a letter from Vodacom to confirm that the statement will be send by email on time. After 30 plus years the Vodacom service are turning in a circus. to much advertising messages while waiting to be help on your customer services lines. Very irritating -- I want to be serve with the problem I am phoning for. Not buying exstra things I do not need or can not afford.

I have been billed TWICE for the month of December 2015 and this was a great cause of anxiety. Received an sms from Vodacom stating they have made an error. How did that happen. Its a very callous thing to do. Also during December the network esp.for internet and browsing was absolutely pathetic. Vodacom Account number:I3030851-7.

I applied for a mortgage bond and was advised that I am in arrears with my Vodacom account. I called the customer care line on 4th January 2016 to get details of arrears as the only account I have with Vodacom I cancelled around March 2015. the call center agent advised that the account has been handed over to BBM attorneys , I called BBM attorney and they advised that they cannot pick up my account on their system.

I then called the customer care department again and they advised that they would resolve and revert back to me. I called the customer care line again on the 5th January 2016 and advised that I need to understand why I have arrears account and I need a letter detailing the information with the amount outstanding and banking details. The customer care department advised that I must wait for BBM to get back to me around the 15th January 2016.

I asked that the consultant send me a letter confirming that I am trying to resolve this issue so I can submit to my financial institution and proceed with my mortgage bond application, the consultant advised that they cannot assist and I must wait until the 15th. I find this unacceptable that Vodacom process design cannot accommodate my request and is putting my entire bond application at risk for an account which I had cancelled. All I am asking is the details the amount and where I can make payment .

I have been a customer with Vodacom for over 4 years. I was now due for an upgrade on 1 October 2015. When I wanted to do the actual upgrade, I contacted the Vodacom Key West branch to assist me. The person that was assisting me informed me that I had a P400 portfolio and I needed a P600 portfolio in order to upgrade. When I asked what it meant, he said that there is 2 ITC listings on my name and that is the reason why Vodacom cannot upgrade me. I then argued to say that I know that I do not have any listings on my name, he said I can then contact TransUnion to get my report and email it through to them, he can then motivate to say that the information regarding my profile on Vodacom's system is incorrect. I contacted TransUnion and had to wait 10 working days to get my report, when I received the report, I immediately sent it to Vodacom. The report was completely clear with no defaults, judgements, notarial bonds or trace alerts on my name. I then waited another 2 days for Vodacom to just get back to me, so I had to phone them to request feedback. Then he said that the ITC report does not suffice and I must contact Experian as well, since there is negative results on my name from Experian as well.

I then went back to the drawing board and requested my Experian check as well, which also came back negative with no defaults, judgements, notarial bonds or trace alerts on my name. I also pulled a RefCheck report on my name which has ITC, Experian as well as XDS results on, which is all negative and completely clear of any listings. After another wait of 3 days, he came back to me to say that Vodacom won't be able to assist me at all. I then contacted the Vodacom upgrades department to see if they can assist, they were more pathetic than the branch! I dealt with one of the agents called Chantell, who said she will assist me and requested that I send through all the reports with the negative results, which I did. She then never came back to me and I had to contact her again, I left 2 messages for her, as she was not available, upon which she never returned my calls. I then escalated it to her Manager, Charlene who kept on putting me on hold and eventually put Chantell back on the phone. Charlene did not once try and resolve my query or assist in escalating it to the correct person. Chantell then eventually said they cannot assist me, I asked to then speak to Charlene's boss's boss's boss, Chantell could not even tell me who that person is, how does Vodacom's employees NOT KNOW who they are working for?

If this is what the customer service with Vodacom is, I am absolutely HORRIFIED !!!! I am not a customer trying to do a new application, I am an existing customer trying to keep giving Vodacom business, which they are obviously not interested in. The call centre is actually PATHETIC to say the least and the branch isn't much better. I demand that someone from Vodacom contact me immediately and make sure that I can upgrade. There is no actual valid reason why this is being declined, as I have 3 reports to show that my name is clear. The lack of responsibility and 'passing the buck' with Vodacom is SHOCKING and HORRENDOUS, I can actually not believe how these people are still in business.

On the 14/04/2015 I bought at phone at Vodacom Rivonia. I pointed at the phone I wanted and then subsequent to that I was issued with a wrong phone which is Nokia Lumia 530. The explanation I got after my complaint when I asked for the correct phone "Is that once a box is opened there's nothing they can do" I then bought another phone and requested a refund. It is now 6x months of waiting. On Friday 30th October'15 I went back and requested a refund or the phone to be fixed. I was told by the customer service manager we'll call you tomorrow by the manager between 09h. No one bothered to call, I then decided to go back again and got to the shop at 12h. I was told the phone has been sent to head office,'we will call you on Monday morning. I am still waiting... I have had enough of these incompetent individuals at this shop. I am extremely upset, don't want anything to do with the Vodacom company. Please give me the phone back or my refund. It is enough now!

I am paying for three data bundle contracts. Two of 2GB and one for 500MB. I am using this especially for e-mails that are work related. My balances are zero and when I enquired at a Vodacom shop they informed me that I am not getting data on any of these accounts since August, although I am paying the prescription amounts. They lodged a complaint and told me that it will take between 2 to 4 weeks for a response. My reference number is 53-9JY22-25vH7. This it totally unacceptable and I insist that me accounts be reinstated immediately and that I am refunded for the months I paid and did not receive any data.

I have just phoned at 12.30 pm on the 16 October 2015, and the customer service person slammed the phone on me, when I asked him for the Customer Service Manager. He ask if he could help, I told him that this my third call therefore I would like to speak to a Manager who is in charge of the customer service people. I am really disappointed in the service but I have been with Altech AutoPage of rover 30 years, this this is the service I get. I need this guy disciplined and an apology. All I am query is that I received my phone last week, and now it’s a week and I am still not on the network. I phone through and did the sim swap twice now with two customer service consultant. If, I am still now on the new by Monday morning, please collect the phone from where you have deliver and cancel my contract, I will go to Cell C or Vodacom.

For about four years i had a contract through Real People Cellular. In December 2014 my contract comes to an end and i continue to use the applicable number on prepaid. Since Sunday 13 September 2015 it gives me a supplementary error. I phoned Real People and they referred me to Vodacom. I visit the Vodacom Golden Acre branch in Cape Town to Rica my simcard as it was barged according to Real People. Robin the person at Vodacom was very rude in helping me. He told me he can only help me if i do have the simcard number.

He told me that the phone has been Stolen Lock (P) Full. He told me to phone Customer Care and so that they can unlocked the card, I've done that and they told me to go back to the shop so that they at the shop can Rica the simcard. Again the person that helped me said that the Sim has already been registered and it shows still Stolen Locked (P) Full. I phone Customer Care again and after quite a argue with one of the consultants there he finally understood my problem and referred me back to the shop.

I told him that i will go back tomorrow with the necessary details and the Simcard so that we can put this problem to rest.

I wanted to migrate to Vodacom from Cell C I went to Vodacom and was assisted by the Manager Kate who told me I have to cancel my Cell C want a month and then hand in relevant documents to her for the migration the expiry date for Cell C was 28 August 2015 a week before I took all documents to Kate and she promised to get it all ready and to call if she needed anything else as I only wanted a sim card contract and the contract Kate suggested was Smart 5 for R209-00 a month. I wanted to put it through my company and handed all relevant documents to her.

September 05, 2015 I went in to Vodacom as she did not contact me. I was then told that the company registration as incorrect!!! The company has been going since 1985 has bank accounts etc with good income and I don't think the R209-00 per month. I filled out another form and after confirming that it is the right registration no Kate told me be buy a sim card for R105-00 and it will be activated within 24 hr - it was not! I have contacted her how many time. She first told me the IT dept. was working on in & when I contact her today she sent me a message " Its declined"! Without an explination How is it possible.

I upgraded on 8 May and was told by Aaron from Vodacom Horison that my phone will be delivered on Tuesday 12 May. It did not happen until I phoned and phoned and they became rather annoyed with me. My blackberry passport was eventually delivered on 18 May. Which I reported faulty the very next day as it gives me an error message and would not pass that message.

I was told by Aaron that someone will pick the phone up from me and they will sort it and have it back to me in two days. This is now day 4, still waiting for them to pick up the phone...I am so disgusted in the service I am getting I can pull my hair out, and just because there's no Vodacom employee to bash in the face.

Besides having to sit with this very expensive phone in the office the whole week, my bill for the month has already been amended on the 10th of May already. That's even before the phone was delivered. And by the rate the service is going now, I bet they will charge me before this phone is back in my hands.

I have been with Vodacom for eight solid years and has always just sang praises about their service, now I don't know anymore. This is beyond pathetic. The incompetence is killing me. What do I have to do to get proper service here? I want my bill to be fixed, I want you to pick up this faulty phone and replace it, and I want to be compensated for my inconvenience....

With all this being said, I PRAY I GET A BETTER RESPONSE FROM THE ONE ON HELLO PETER !!!!!

My son's almost new Sony Xperia's screen stopped working in the middle of March. The phone still worked, but the display was dead. He walked down to Strand Square Vodacom to explain the problem as we saw on the internet that it was a much discussed problem on certain batches of the Xperia. He was told by the staff that he had to take the phone to the repair centre at Somerset Mall (The Circle @ 5 Flags Centre).

As I work out of town and my son doesn't have transport, he had to wait a few days before we could do this. We took the phone there on about 20 or 21 March. Unfortunately he dropped the phone on the way to the shop and it had a small crack on the back plate by the time we got to the shop. I understand that Sony refuses any warranty repairs if there is any damage on the phone. I accepted this reluctantly, and asked them to supply us with a quote.

On 26 March 2015, I received a phone call from Stacey-Lee Manuel with the quote for the repairs and asked her to email it to me, which she did. I told her to give me a little time as it was a lot of money and I needed to arrange for the funds to be available.

On 31 March 2015 at 12h57 PM I sent an email to vodacomrepairs.somersetwest@vodacom.co.za to confirm that they should continue with the repairs as I have the money available. About a week later, we saw on the Vodacom website that the phone was back at the Repair Centre in Somerset West.

When we arrived at the Repair Centre we went to the counter to collect the phone. They went to collect it and to our surprise the phone was not repaired at all. When I asked them why it was not repaired, they informed me that it was sent back to them from the 3rd party as the quote was never accepted. I insisted that I accepted the quote and at first it seemed like the staff member didn't believe me as it clearly states on the document that the quote went unanswered.

At this point I really lost my cool and insisted that the situation get sorted out as soon as possible. Eventually she apologized and agreed to send the phone back to be repaired with a priority notice. I am not 100% sure of the dates, but after this last conversation the phone has been away for more than a month.

The worst of this whole situation is that we have received no communication from Vodacom whatsoever. TOTAL SILENCE. According to the website, the phone is still at the 3rd party repairer (for more than a month). My son actually phoned the Repair Centre last week to enquire about the status of the phone and was told that it's still being repaired and they will contact the 3rd party and ask for priority service.

In the meantime, I have spoken to some other repair centres and they all confirmed that it was at worst 1 days work to repair the stated problem according to the quote provided by Vodacom.

The level of service my son received from Vodacom is appalling, and it seems that there is no urgency from there side whatsoever to help. Every time either of us have contacted them, it ended up with an apology from them and promises to have it sorted out as soon as possible.

Of course, this would never happen and they never communicated any follow up news to us. Every time we had to contact them again, they never had the courtesy to phone, email or sms us once after the phone was sent away for the second time.

With all of this happening, he still pays his account every month!!

I have spent my whole life in the service and sales industry, and I have never experienced such bad service. The attitude of Vodacom's staff is so bad that it seems they really don't care about their customers. This experience with Vodacom will be spread far and wide and everyone who is willing to listen will hear this story.

My Daughter's, who works on cruise liners, cell phone was stolen while she was home in November 2013, and this was 2 days after taking out the contract. As a result, when my husband was due for an upgrade last year in May 2014 we got a Nokia Lumia 720 for her as her contract had 18 months to go. We tested it and then put it away until she returned from overseas in Mid July 2014.

In August 2014 the phone's sound started coming and going. The phone was then taken into Tyger Valley Vodacare store and at the time told them that this was urgent as she was returning overseas on the 11 September. The updates and responses were very poor and we had to phone on a weekly basis to chase things up only to discover that the phone was sent to Johannesburg only a week before she was due to leave. I then had to phone on a daily basis and it was eventually sent back to the store 2 hours before she was due to leave for the airport.

6 weeks later, the same problem occurred but now she was on a ship and only returning 17 March 2015. so nothing could be done, and to add insult to injury the battery packed up as well at 7 months

On her return, the phone was taken back to Tyger Valley Vodacare on the 23rd March 2015 and again told them that this was an urgent job as she was going back overseas. and here the fun began again. ...... the previous job had not been closed and as a result a job number could not be provided. This they said had to be done by head office. After 4 phone calls and going to the store 3 times this was eventually achieved on the 17th of April. Again after various calls I was eventually told today 4 May 2015 that the phone is on the way to Johannesburg and has not arrived yet. 17 days after the job was allocated and 42 days after the phone was handed in.

My daughter is leaving on 11 May which is in 7 days time and no repair has even been started. This phone is still under Warranty, and I now demand a replacement as I do not trust that: number 1 it will be repaired correctly and number 2 continue to work once she leaves again and then at that stage the warranty will have expired.

I am in the service industry and have never in my life received such appalling service. All I receive is the run around by everyone I have spoken too including Managers at the Customer Relations. This phone must be replaced and ready for collection by Thursday 7th May at the very latest

My contract phone (Samsung S5 Mini) was stolen 2 months ago and I am struggling to claim my phone back because some genius never activated my insurance, which I signed for on my contract. So now for the last 2 months I have been paying for a phone I dont have, Vodacom please sort out your mess and fast.

I took my phone for repairs on 11-04-2015 at Vodacom repair centre in Polokwane. The phone had a problem of a thick line on the left screen of the phone. The job number is 10736102 and they collected the phone on 23-04-2015 and the problem was fixed but they upgraded my phone with a new software which I don't like (not user friendly).

I then went back to Vodacom repairs centre to ask them to reinstate the software which came with the phone, I was told that is not possible. I as a customer not happy with this software version 5.0.2. I know for a fact that it is possible as I have knowledge of this, so please my request is straight forward.

My sim card for my data device was hacked in June 2014 and the data usage alone was R4,000. I was actually in the hospital during this time and Vodacom agreed to reverse the amount of R4,000. Vodacom confirmed that they could not find any sign of data usage on my service and also confirmed that this was indeed someone hacking in.

Then, on the 1st of January 2015, an amount of approximately R6,500 was debited from my account and I immediately then reversed the debit order with my bank. I called Vodacom Customer Care immediately afterwards to inform them that I had reversed the debit order and my reason for doing so. This is when the 1st service request was logged and after 21 days it was closed without any feedback. Needless to say, I eventually landed up logging 4 different service requests and after 2months of ongoing calls to Vodacom I apparently owed R30,000 for data usage. I have been into a large Vodacom store and still have had no joy in getting to the bottom of this. All that I am told is that "the agreement states that you pay for data used no matter who uses it." Yet again, I am told that they cannot find any data usage in their records and they don't know the reason for the high billing.

I am a 62 year old woman and nowhere in my wildest dreams would I use R30,000 worth of data. If I check back in my records, I seldom exceeded my monthly data usage and for me to spend such a large amount on data is purely impossible. I also received no notifications on any of my data devices that I had exceeded my monthly usage and anything stating that any further data usage would be for my own account. My data stats on both devices show that I’ve used 32 GB since 2012. Even my daughter has tried to rectify this matter but to no avail.

Lastly, being a loyal customer to Vodacom for over 15 Years, every single payment has been made to Vodacom, and my account is up to date and paid timeously every single month! All my numbers have been terminated for life, so I'm told, and I'm being sued for the outstanding amount, but Vodacom is not prepared to resolve this issue with me. I think it's absolutely disgraceful and I am not the only person that has experienced this with Vodacom

I did apply for a business contract from vodacom on Tuesday 14 April 2015 via online services, on Wednesday Vodacom phoned me and my contract was approved, they also send me a mail to say the contract was approved. On Thursday a Lady called me and confirm my package and also on mail again. She inform me someone will call me for telephonic confirmation on Thursday the 16th April, the the phone will be delivered via courier on Friday. On Monday the 20th of April I phoned 0821945 and they put me through to 15 different people where I have to tell them the same story over and over, eventually I got to the right division.

They promise me early during the morning somebody will phone me on Monday, to confirm whatever they need to know before they send out my cell. So I phoned again 3 times during Tuesday because I have to give training and cant take my cellphone with me, and get the same promise over and over, somebody will call me immediately, they have send emails to the "CONFIRMING" definition. I lost 2 days at work. A lady was very rude to me yesterday, but that was the same lady that told me lies about phoning me back. I overspend my calls to vodacom and it is now furious because they cant do their jobs and made false promises to the customers. If you phoned 0821945 it sound like a lot of bees they laugh and speak loud, why are the in a position if they can not act professional.

After all these years this is the first time that I have been disappointed by Vodacom service. I have been a customer of Vodacom since the beginning of cellular service in S.A. You can check my records and see all my contracts over the years not to mention how many I have personally at the moment for my wife and kids. I hope you can assist me as this is the first time ever that I am need of
your assistance.

I have been using a Samsung Note 3 over the past years and got stolen recently. I need an Android Phone as I am an Auto Electrician and do diagnostics with a Bluetooth diagnostic device to allocate faults as well as an independent business with a print out report. After this phone got stolen I took out another contract as I needed an Android phone urgently. The phone I took was a Sony Z3 as it was advertised as waterproof that you can take photos while swimming and thought it may be an extra feature when swimming with kids. A month later my son spilled coffee on the phone and I thought it is water proof, I can clean it with water. I did dip it in water and dried it with a cloth. After that the phone was working but speakers did not work.

I handed it in with this complaint on the 25 March 2015 in Vodacom Brits Mall(JOB NO.10702495). I had this phone one month Only. I received messages that it has gone to Four ways mall, then advance repair center, then again four ways mall and again to advance repair center etc. This phone seems to have a problem from beginning or it was falsely advertised, never the less it costed me a loss of clients as I can not help them. I beg of you not to send back that phone. I fear I may endure further problems and loose more clients.

Vodacom used to be a wonderful network, however it has gone extremeley useless. I recharged with a R12.00 vodacom this morning and I hardley used my phone. At half past 10, I tried to send a message only to find out that my balance was R0.00. Many times this had occured and when I called in they couldnt explain why. In one case, the lady said that vodacom was experiencing problems and that the airtime would be restored shortly which never happened! R12.00 is alot of money and what should one do when they are in an emergency? I expect an email back from somebody in vodacom, acknowledging my complaint!

Phoned Thursday midday my voice mail was deleted..i phoned 121..they logged the call and said voice mail will be active in 24hrs..why .. I have been with vodacom for many years and could activate voice mail within minutes..now over 36hrs..still no connection? I reactivated my second cell on the same afternoon in 5 mins...my business is 24hrs per day ..really need VM..can you assist..your help desk said I must wait another 24hrs??..Ii use vodacom for many gsm controllers for access to complexes

I want to lay a official complaint this morning against Vodacom as well as a certain Leroy at the Bay side Vodacom walk in store in Bloubergstrand. Apparently he is the Branch manager at this store. I am a long life customer of Vodacom and if you go into my history, you will find me with your company for many years and i was always receiving the best service yet.However, i am very disappointed with the service i received from your walk in shop in the Bayside centre in Bloubergstrand. I do have a ADSl line with Telkom and was using it to do my work with the Bank who i am contracted with. All my administrative work was done on the Bank's system and ADSl was working just fine for me in the area.

Last week i experienced problems with my ADSl line and my computer and my husband that's always dealing with this, was not at home. I panicked and ran down to the Bay side centre to obtain help from your local walk in store on the 02nd April 2015. I did sign a contract and a package was handed over to me in the form of a Internet stick and a Sim card. The salesman wanted to open it for me and i requested him not to do so because i know what it is all about. i did have this same product before. I left and because the next day was the start of the long weekend, i didn't open the product neither connecting it with my computer.

My husband arrived back on Saturday the 4th April 2015 and fixed the problem for me. it was just a setting according to Telkom. My son and husband re minded me that i can still go and cancel the product because the NCA specifically allow a period for a "cooling of" on any contact. i am a Bond Specialist as well and was aware of this legal point. I went back to this walk in store on the 6th April 2015 and requested the salesman to cancel the contract. He said to me he can't do it because it is a walk in deal. If it was done telephonic, it was differently. My husband ask him what the difference was. He then turn around and said he will call his Manager. A unknown person approached us and he identify himself as 'Leroy" He confirm the statement of his salesman and said the contract is binding for 2 years and there is no way the contract will be cancelled.

Me as well as my husband indicated to this manager that he is busy misleading us and that he is committing a illegal action against the New Credit ACT. He then claimed Vodacom was not binding by this . My
husband informed him that we will lay a complaint against him at the Credit Regulator. He invited us to proceed. We left the store. I then contacted Vodacom help line on the 6th April 2015 at 15H50. I spoke to a certain Fatima. I informed her the reason of my call and i ask her if this call are busy getting recorded. She confirmed it. I cant believe that a big company as Vodacom are, will commit such a atrocity against a Law of the Republic of South Africa,. A further disturbing point is as i understood Fatima, that this product was not even activated on the 6th April 2015 although it was already taken on the 2nd April.Leroy still have the audacity to tell me that there is nothing i can do.

I had been incorrectly billed on my account, I realized in July 2014 that I had been paying exorbitant amount for this number. I stopped using the number and kept the Sim card where nobody could find it. To my surprise on the 6th December 2014 when I checked my bank statement I found out that Vodacom had been deducting the same amount (about R 911.45 or so) for all this months for the number that it is not in use. Despite contacting Vodacom to rectify the situation they had continued to deduct this amount until end of January. Their explanation of deducting such exorbitant amount was because I subscribed for Virus protection with a certain company of which I had never subscribed for such service neither did I give anyone consent to deduct my money through Vodacom. The money that was deducted was unreasonable for Virus protection. This is completely unacceptable situation and I would like Vodacom to reimburse all the money they have deducted for this data service with interest. I must mention that Vodacom customer service is really poor. I am willing to provide my bank statement and invoices, if required.

This is my exact complaint to vodacom I just wonder if the person at the advanced IT center know how to log off a pc DAMN !!! i am losing customers because of them. From: Kobus - To: 'customercare@vodacom.co.za.' Subject: poor service: Hi, I am very upset at your service ! I have a small PC shop in Underberg KZN . I load monthly bundles for my own use Then I load daily bundles that expire the same day loaded at 12 in the evening All of this depend on the amount of customers I get . when one wants to send an email I charge them R20 . I will then buy 20mb for R5 as maximum size per email is around 3Mb per attachment.

Now : after I have bought the daily bundle then one cannot log on to your server! When one do lodge a valid complaint for 6 times a day you get barred from calling the Helpdesk for a month !!! This is totally unacceptable if the problem persists on YOUR SIDE. When I buy daily bundles from *111# it don’t tell me your server is down The daily bundle expire at 12 the very same day. When one request detailed balances from *111# there is always *text missing*! Even when you send it via sms! I have lodged a formal complaint as one of the Vodacom numbers I use Then I got barred from calling your helpdesk for a month because I have exceeded the amount of calls to you. Again the problem still persists on your side !!! one moment one can log in to your server and the next moment everything is down! Even your email server crash for some unknown reason to me!

On Thursday even I have spoken to one of your IT personnel. The only one admitting to a problem … and I cant get hold of her again as one cannot select who to speak to. Yea Vodacom refunded me R10 airtime and 5oMB data But it is nothing compared to my clients that’s lost interest in my computer shop because of YOUR POOR SERVICE. I do hold A+++ and C+++ certificates and know each and every operating system available in SA from Win 3.11 to Win 9 as well as Dos 6 to Dos 6.6 that windows 8 use as well as any setting for Vodacom. How are YOU going to rectify this situation? I am tired of getting run around and when one have paid for a service and you don’t get , then one is allowed to get angry! Should I take this up with the Ombutsman ? This situation is totally unacceptable!

I am waiting your response witch I will publish on any website available to me as I am an MTN and Cell C user as well.

I had a awesome experience with vodacom up until now that i feel thay are breaking signed contracts I have the following a contract flexi 100 and a contract top up 315 i pay R756 each month I have signed a contract with vodacom and now that i have approximately 4 months left to upgrade as per telephonic conversation they tell me the packages has been discontinued and as of 1 may 2015 the flexi 100 will be flexi 110 and the top up 315 will be a top up 335 yes the customer call center and then the vodacom branch pick n pay said its the rates that went up. Well now i must pay more than R756 per month here is news for you I did not give them permission to change it as of 1 of may 2015 and therefor i have signed a contract to agree on the R756 per month and did not sign and agree on the change of price plan. I will refuse to pay that extra money each month and will now stop my debit order and pay monthly bill in cash and only the amount i signed for and stated in the contract on February 06 2014 and the t and c's that i just went through on my contract does not list these actions as part as t and c's!

Hi, I am really annoyed with Vodacome using other companies ad their whatever they call it. I have received a call frim Elite Mobile offering me a R79 package. The guy who sold it to me told me so many lies that my sim will syat prepaid but now my phone has been stolen and I find out that im now a contract user. I am so angry with Vodacom. I hate it. And worse part is the contact is not longer according to the agreement. If vocacom continue using these people it will loose customers. This is really annoying, I cant stand this. I am so angry right now. I need my sim card back and not on Contract Please!