Woolworths Complaints Continued... (Page 7)

On Saturday the 6th October at around 1.15pm myself and my husband sat down to enjoy a meal at your woolworths coffee shop at Design quartes in JHB. the food was delicious as always but when paying the account strange events took place. firstly the lady seated to my left complained that the waiters were busy in their own little discussion and took forever to see that she wanted the bill. When informing my waiter that we were going to pay by credit card he informed us that we need to go inside as the machine was out of use. no problem but upon doing so the lady at the till asked if we were going to pay cash as her machine did not work, I aksed for the printed bill to see my total and she said that the total came to R210.00 again i asked her for the bill as i wanted to see if all was correct, she then said that the waiter would print it. my husband accopanied the waiter to the computer where only then did he enter the food that we ordered. my husband had to tell him what we had????? We own a restaurant and we know how the systems work. how could the waiter not have the table already opened on the computer?? PS the computers were working fine as when i insisted that i was going to pay with my credit card she put the transaction through!!! strange how the computer was working then !!!!

After many years of keeping quiet as a consumer I have finally decided to take action when things go wrong. I have tried to complain politely to the respective branches, but that is a whole story on its own. First I would like to say that your staffs attitude varies from branch to branch.

I travel for work with my hubby as this is all we can get, so I get to see many towns/countries, and branches of Woolworths. I have met some very polite and helpful staff and then there are the rotten apples. I think the worst attitude I've had from a Woolworths branch was in Eastgate in 2009. I was trying on shoes and I needed a pair of boots. I have a 'high arch' as does my husband and I was trying to get a staff member to help me.

When I had to explain that I needed a few sizes of the same shoe, she first rolled her eyes before assisting me. When that style could not accomodate my foot, I asked if she could recommend another wider style. She threw the boxes to the floor, had a chat to a mate, before taking 27 minutes to come back with another boot in one size, the shop wasn't busy, it was Tuesday morning just after opening time, in March.

I asked politely if I could try two other sizes to see which were more comfortable. She then told me the boot fits and I said yes, but maybe a bigger size would feel more comfortable as my foot is wider than most. She stood there for a few seconds then wandered off, I assumed to help me. She never came back. I walked around the shop and found another assistant who told me it wasn't her department.

I went to a cashier and asked if she could help but she told me to just look for someone on the floor. I approached the cosmetic counter and found two ladies chatting away. I waited ten minutes before they acknowledged me, then one slowly walked me through the shop to find help. She told me she would send someone to the shoe area, I must go and wait there.

An hour passed and nobody showed up. I eventually noticed the first assistant who had helped me. I approached her, trying to control my temper, and asked if she could kindly help me now with some different size boots in three styles. She said to me 'I thought you were finished'. She then turned to seek the boots. 42 minutes later she came back with one box and said they out of stock. I asked to speak to the manager and got told 'the manager not here today'. I asked to speak to the assistant manager. She asked why.

I said I have a complaint that she's not helping me well enough. She then said it's not her fault I have fat feet. My husband removed me from the shop before I killed her. I went to another shop to purchase boots. They were more than willing to help me, and gain my money, so I bought two pairs instead of one and a good pair of sports shoes.

In 2005 I purchased from the Pavillion, Westville branch, a full set of clothes from Woolworths for a new job, grateful I had one after being unemployed so long. I went to a final interview and was wearing a black pencil type skirt and a short sleeve embroidered shirt. As I got up to shake my new boss's hand, I bent over to pick up my hand bag only to hear a funny noise.

Realising that my skirt had just given up, up the back seam I asked to be shown to the ladies room. Luckily his female assistant was with him, and she took over and he left. The seam up the back of the skirt had given way - all the way to the waiste band - it was brand new, the first time I had worn it - and no, it wasn't too small for me. The assistant offered her help via me lending her scarf to tie around my waiste and then said, 'you should have invested in woolworths'. I said 'I did, and am I sorry!'.

The shirt I wore that day came undone by the third use. First the hems on the sleeve then the embroidery unravelled. I lost a button the first day I wore it. This is quite common with Woolworths clothes now.

A month later, I was wearing a pair of black high heel shoes, also purchased from Woolworths, Gateway. I climbed a staircase at my new job only to almost break my neck as the left hand heel broke clean off the shoe! It was only the second time I had worn the shoes. I took them back and got a credit, purchased a more 'sensible heel' shoe.

These shoes started to seperate and landed up in a divorce as the inside padding came unstuck and the souls left home. In relation, I bought a 3/4 heel black pair of shoes from Main Street, Port Elizabeth branch in 1992 - I wore these shoes at least once, every week and they lasted me 9 years!!! Now that's quality!! Also about your shoes, you used to give 1/2 sizes, like size 3and1/2, now I either have to chose a 3 or 4 or 5, pending the bad cut of the shoe. What happened to the 1/2's.

Later in 2005, I tried on a dress in the shop, and made a note to the assistant in the department that the cut is wrong. She looked at me as if I was a mad. So I put the dress on came back to her, and showed her I couldn't lift my arms as it seemed the seam that stitched the sleeve to the dress was sewn on to long or deep. She went on to tell me that was the style? I wasn't the only one that complained.

In 2006 I purchased vests and undies for my father from a the Vryheid branch. I followed the instructions as per washing and keeping them good, but to my disappointment, the vests 'stretched' beyond shape within a month. I regret to say that the undies are not stocked anymore. They have a wide band of elastic at the waiste, with a cross over feature at the front, which is like a flap, enabling a man to whip it out instead of pushing the undies down.

These undies I was told, were 'obviously not popular and now are not stocked'. How true this is?

In 2008 I purchased bras for myself from Greenstone, Johannesburg branch. My size bra has not changed since I was married and as they have a 'no return' policy on underwear, I took an old bra with to make sure it was the same type, brand and size - although the price had increased. I asked for assistance too. When I got home and tried them on, I found that the bras seeemed very tight and small cupped.

On measuring them against the old ones, the material was less in the cup, and the sides were narrower. Before you say, yes but that's old it's stretched, in my 'hospital bag', I pulled out a Woolworths bra, same everything, still in it's packaging with receipt, and found that indeed, upon measuring up, the new bras have "shrunk".

In 2011, scared to purchase bras again from Woolworths but determined that the quality must have been checked, I purchased again. The bras are still not the right size. To prove it, I bought 3 different size bras and took them home to compare them. If anyone of your staff can show me the difference in size - I will eat them!!!

In 2012 I purchased new undies from the Phalaborwa branch. Again, I took a sample with and again I was disappointed. Only this time I've kept the receipts and underwear. The panties I bought started to come apart after the first wash. Now, I have never had domestic help, no one else washes my clothes, especially my underwear and I follow the instructions. By the second wash, the seams at the elastic edge had all but given away.

I bought eight (5) packs, allowing me to change underwear enough times even in bad weather when washing can't dry. The panties I bought in January this year, I'm sad to say lie in a heap in a box in my cupboard with their receipt. I used them three times.

Comparing these new panties with some from a purchase in 2006 is so funny I cry. The lack of quality can be seen a mile off. Thankfully I keep a 'hospital bag' for emergencies, and keep 'proof' of the decline of Woolworths merchandise.
My husband is furious as we are just starting to come right financially and he refers to Woolworths as disposable clothing.

He told me if I buy anything at Woolworths again, he will divorce me, unless you have given me a refund or gift card. I have to agree with him - what a waste of hard earned good money!!!

I'm happy to report that I buy good fitting bras at Pep stores and they have lasted, kept their shape and not 'shrunk'. I buy my panties at various outlets, I'm still testing the quality of different stores.

There are many more items of clothing I have bought over the years, but I must be honest, these of the ones that stick out the most. I will also admit that the quality started to decline around 2005 across your branches, and one could easily see and compare this when they found old and new items on the same shelf.

I feel sorry for those that have climbed up in their lives from poverty to a sustainable income only to be let down by the quality of woolworths. I know a lady who comes from such a background. Her main ambition in life was to shop at Woolworths when she made it to a decent income. She is also 37 years old, and she has just got her degree, after many years working and earning her way up and now is able to afford to shop at 'quality shops'.

She purchased some nightware and a winter coat, a week later she phoned me to tell me the lining in the coat had come undone, as had the sleeve stitching, two buttons had fallen off. She had bought it for her mother, as a thank you gift, who had worked three jobs, 16 hour days, 7 days a week, to keep her in school so she could go on to a better life. Sadly, her mother passed away and never really got to wear a good quality coat in winter.

I don't mind paying the price as long as the quality keeps up. Everyone who knows me knows, I only buy All Gold Tomato Sauce (all gold all gold tastes so good!!!) and Mrs Balls Chutney. As poor as I've been at times, these are things I don't compromise. And I can't complain, their quality has never disappointed me.

Woolworths, you can keep putting your prices up, but your customers are getting wise and angry and are going to keep leaving. - But don't worry, there is a sucker born everyday that will support your name; I'm just not one of them.

To whom it may concern.
I am not happy with the rewards as i am an interstate owner Driver. I always shop at Woolworhts or Safeways all around Australia lately i have picked
up work going from Sydney to Hobart, Which i still classe Hobart as Australia. When i was In Hobart i stoped at Woolworths on Sandy bay road and
done some shoping when i got to the cash regierter the store manger served me Nannette served me i went to give her my everyday rewards card only
to be told they are no good in Tasmanina this was such a disapointment i was under the understanding this could be used any werer in Austrtila so i left the store so dissapointed that when i need fuel i pulled up at a Woolworth Caltex filled up used my eeverydayrewards card no promblems why is this so or have i been told bulshite and sandy bay Woolworths did not wont to give me any points because i was out of town can you please look in to this for me and get back to me you can contact me buy email or buy phone 0410615775 thank you for your time

My wife ordered soup which was delivered to out table without a spoon. I asked the waiter where the spoon was, and he responded, "sorry sir, we have no spoons". There we were, sitting with a bowl of soup (not a mug) and not knowing what to do. Pathetic - that's the only way I can describe our experience at the Main Road, Sea Point Woolworths Cafe at 11h00 this morning. I was so taken aback that I approached the manager who apologised but confirmed they didn't have spoons. Minutes later, the waiter came out running and offered a teaspoon. Soup with a teaspoon? The "bread basket" we ordered was 3 slices toast, no butter and no jams, just 3 dry pieces of toast! The Red cappuccino came cold after I specifically requested it to be extra hot. After a long wait for sweetener, I found the waiter returning from the store as they had no sweetener at the restaurant. If it was April, I would swear it was an April fools joke. 

My son an his friends were abused an threaten today by the sucurity guy on duty, I find this very disgusting an feel very racially discriminated for my child an his friends. The security guy was following them around in the store an one of the kids said to him we have money soo why are you watching us the security guy started yelling at the kid then my son tried too help his friend out an say dnt yell at him for nothing an the security guy got all up in his face an was screaming an yelling at my son, an even threatend too hit him with his battern..

The security guy also said that you brown kids are banned from here now, soo tonite I call the store too tell the manager on duty what had happend too my son an his friends an the manager said the security guy was doin his job soo tell me is that his job??? I'm very disappointed in the woolworths store in Port Augusta an will be taken further action unless, someone from this store follow ups on this very disturbed disgusting incident that happend today to my harmless innocent son who I must say is only 13yrs old.. Very disappointed an upset ATM :@

I was driving to work about 10:12 pm Friday night 05.10.2012. I was heading northbound from Campbelltown on Campbelltown road. I noticed a heavy woolworths truck on my rear vision mirror coming up fast (woolworth's logos are on each side of the cargo trailer all in green colour-it's a delivery tuck). The truck was traveling on the left lane & was doing over the speed limit trying to overtake my vehicle. I was travelling at 80km/ph on the right lane as per speed limit sign. The left lane the truck was on was ending. The right lane I was on merges onto M5. The woolworths truck was next to my vehicle & was trying to cut me off but the truck is so long that if he merged on the lane I was on that I would've been crushed!! I had to take an evasive action by increasing my speed slightly to avoid getting crushed. His lane has ended on the left but tried to disregard my safety & life by arrogantly & dangerously attempting to run me off the road. I managed to remember the cargo trailer's plate which is the back plate number & the actual vehicle plate number which is at the front of the vehicle. I contacted the police to complain about this dangerous truck driver. The police officer I spoke to have assured me that police patrol will be alerted & my complaint was taken seriously. Cargo trailer: U96762 Vehicle plate: AW60GM. Please remember that you need to remind yur truck drivers to value other people's lives & drive safely & reponsively.

I am disgusted at the amount of money I pay for your so called fresh food, for it either to be shocking the day I buy it, or for it to look okay in the shop and then the next day it is rotten. Yesterday I bought a few bananas, and went to eat one today, only to find it was all mushy and rotten (even though it had been firm the day before). It took less than 24 hours for it to be rotten. This is not the first time. I buy lettuce very regularly, and every single time, the price is ridiculously high, and the lettuce is tiny!!! once you take away the bitter leaves of the lettuce, hardly anything is left. I cannot believe it costs that much for the tiny vegetable. Another fruit I am very displeased about is the apples. For months pink lady apples were terrible and bruised and flavourless! I decided to start buying granny smiths but then they began to have mould growing inside them, and I wouldn't find out until I cut it open. I have wasted so much money on your products and I am sick of this so called freshness. It is not fresh at all and Woolworths need to fix this. If you don't do anything about this, make a new slogan, because that is false advertising!

I went to woolwoths sammy marks in pretoria on the 23/02/2012 where I was ill treated by their staff member. I was buying using my account where I was told that my signature was not the same as on the card. Immediately I gave the cashier my ID book,she then call their supervisor to comfirm, the name of the supervisor is Thabang he did took both my card and my ID to verify then after ±10 min he did come back and apologize.

While I was asking the supervisor what must I do because I don't want this to happen to me again,the lady called Tshepisi she did ask what was happening then Thabang did explain to her immediately she took my ID and my card at Thabang. She then start complaining that in their store they have a dispute where their Admin manager have to investigate and 2 of the staff member are involve. I did tell her that Thabang have already helped me she must bring my card back then she refuse.

She then told me that Thabang he doesn't know anything about terminals then I ask why did the cashier called her at the first place if he doesn't know anything. Then she kept on going on and on about their store disputes. The I immediately as to speak to the store manager,she then told me he was day off,she will call the admin manager,while we were still waiting for the manager she was still going on and on about the store procedure and the dispute of their store,she even mention that the food bank its her baby she need to check everything.

She then explain the story to the other staffmember in front of the customers,the othert staff member his name was also Thabang,then Thabang did ask her to keep quit all customer at the food bank where looking at us but she keep on going on and on. She then decided to go and check the admin manager. I did tell her that she have my ID yes can go and check on my detail and interview me or she can phone their fraud department.

The admin manager did come and I did explain how I was treated in front of other customers. She did call Tshepiso in but she did not even fill guilty of his ill treatment she gave in front of customers. The reason I an saying this is because I was labeled as a criminal as when I was in a taxi the other lady inside the taxi did ask me what happen in there store,she did hear staff members talking about my incident,were the same lady Tshepiso was telling his friend that they are coming from mamelodi I won't do anything to them.

The next time when I go shopping at this woolworths I will be yreated as a criminal. Maybe even when I go to other stores around pretoria CBD because this happen on the floor next to food court. I was humiliated by all this it have spoil my shopping around CBD.

Purchased a woolworths brand of creamy potato bacon & egg salad from your cessnock store 5/10. As I was eating it tonight I bit into something hard. As I spat it out, on my finger there was a foreign object, black in colour, with similar texture to that of a small piece of wood. I'm not sure what it is, I just thought I'd let whomever is responsible for that department aware of the problem as there may be similar complaints to mine. I should not find a foreign object in my food when eating food from woolworths brands. 

I don't think that's very professional and wouldn't u like to improve your business to be the best. And Secondly, trying to buy a lighter at your macqurie pk outlet proved to be very difficult because your staff couldn't keep up with business (even though they have time to stand there talking to each other). And after going up to a register and asking if I could buy a lighter there, they decided to laugh at me and say I'll have to line up for cigarettes, I told them I don't want any tobacco I just need a lighter. I dont see the reason to line up half an hour for a lighter just because your staff is Imcompetant.

I have been a loyal woolworths shopper for several years spending at least $200.00 per week. Lately I have been throwing out quite a bit of produce as it has not been lasting more then 2 days. Last week it was strawberries and peaches. Yesteday I purchased what was called living basil. It still had the root attached and instuctions were to place in glass of water on window sill.

This morning it is completley dead. I know I can go back to the store and have these things replaced but I shouldn't have to. I shop mainly at Woolworths Mona Vale however yesterday I shopped at the new Woolworths at Manly Vale so t doesn't seem to matter where I shop.

My daughter shops at Woolworths Frenchs Forest and is having the same problems. Unless there is an improvement I will be changing to another supermarket.

Yesterday (4/11/2012 at 7.15pm) I had visited one of your Woolworths shops at Rockdale, NSW which I do a lot of my groceries shopping at. I had chosen to use the self-serve as the lines for the check-out personal were extremely busy. I finished scanning my items in and had noticed that two of my items had not scanned up as per the special ticketed price. I waited for the customer service lady who was helping others at the time. Once I had informed of her my predicament, she walked off and calls someone from the back to come up and asked if I was in a rush and I responded yes I need to pick up my partner. She then processed remove my order from the machine and advise me to wait for someone to come from the back to clarify the price, stating they are extremely busy and need to push people through. I look back at the line to see two other customers waiting to use the self-service machines.

The extremely friendly and polite gentleman came and asked where the item was and I showed him the price. He advised me that it was last week’s special but he will give the two items to me for that price. As I came back to where I left my groceries I come to find them moved and waiting on the front desk. The Lady at the front desk was advised of my situation was finishing an transaction with another customer and left the front counter for 10 minutes. Not only leaving myself but two other women how have been waiting on her service. When the front desk lady finally returns she removes both items which was not scanning up at the original price and advises me to pay without informing me what she has just completed.

I then find out that the was giving them to me free of charge. When I got home that evening I was unpacking my groceries and I come to the realization that she had only put one of the two items which were on sale back into my back and another two more items which I had purchase were removed from my bag. I did not return to the shop as it was 1 hour and half after the incented and it would have been a waste of my time. The service plus the way I was treat by both the customer service lady on the self-service machines and the front desk lady was disgusting and made me feel like less of a personal for bringing to the attention of two of my items which did not scan up correctly.

Then on top of that to find items which I had paid for and one of the items I was told I will have free of charge to be removed from my shopping bag. This has not been a pleasurable shopping exercise and I will not rush back into your shop after the way I have been treated. I will be informing other of the lack of customer service which I had received from your shop. I do hope this is not the way all staff carrying on as you will quickly loss shoppers. Yours sincerely a very disgusted shopper awaiting your response.

For the first time on Sunday 5th may 2013 I used a kind of new trolley at Woolworths in Benmore (less deep than the standard ones). The front wheels of these new modern trolleys stick out further than the handle bars which is dangerous. I turned quickly to get some vegetables and caught the front wheels. I went flying flat onto the floor and the trolley fell over too. Luckily I was not hurt just shocked...I would advise Woolworths to re assess these trolleys or face the consequences of accident claims in the shops.

My wife and I live on the Woy Woy peninsular in NSW and shop at both Woy Woy and Umina Woolworths stores for our needs on a regular basis.
Last week Woolworths put out a brochure advertising Natures Own Odourless 1500ml Fish Oil 200 caps, and 100g Moccona Classic Medium Roast coffee for 1/2 price.
We could not find either item available on the first day Wednesday 16th January 2013 in the Woy Woy store or on several other visits to both stores on subsequent days.
There were many other similar varieties on the shelves but it would appear the items offered on special were made available in very limited numbers or shelves not replenished adequately to supply customers' demands.city

Someone from woolworths credit card division contacted me on the 26th June 2013 to advise that I pre-qualify for a Gold Woolworths credit card because I was such a good payer on my store card. I advised that I accepted, he did a credit check on me and approved me for R29500 on the credit card. I received an sms on the 3 July 2013 to say my credit card is ready for collection. I went in with my required documents (my ID is on my maiden surname and proof of address on maiden surname but my credit card was approved on married surname of which I took marriage certificate with as well) which was approved in store and my credit card was open and made available to me. I used approximately R9000 on the credit card and went into a Pick n Pay 2 weeks later and the card wouldn’t work, I phoned into the credit card division and was told that my card was blocked because my fica documentation wasn’t correct.

My question is, how can Woolworths/Absa approve me with a credit card without validating my Fica documentation first? And how can they block my card after providing me with the credit? According to the consumer protection act I am In all right to not pay that credit card and service fees for a service I do not have? I have an Absa credit card which is also on my married surname and have no issues with that so I don’t understand and I have a woolworths store card which is also on my married surname?

I went to the woolworths branch in kerk street to exchange my son's boxers.. I understand that your policy states yhst underwear can not be exchanged but exceptions csn be made especial when you can see thst there is no ways thst that those could have been worn. I was referred to a supervisor/Manager (Pacience Ledumo)and I explained to her that my x took our son for shopping and the bought 2 of those 3sets boxer shorts of the same colour and socks which are not his size and that all I wanted was to get a different colour of the boxer shorts and the correct size of socks.

The lady advised that she can see that those were not opened but they need to be consistent in a sence that they cant exchange for one person and not do for the next which I do not agree with as situations and circumstances are different. I could not speak to the store manager ss I was advised he is on leave. All I want isto exchange which to me seems reasonable since I have explained my reasons. I hope someone will be able to make a decision.

Woolworths have now redone the isles in the Fruit and Veg Isles. Where as before the fruit used to be in the front isles and the vegetables at the back, Woolworths have now mixed up the Isles so that they are intermingled. Whoever came up with this stupid idea obviously does not do the shopping. It has now become very time consuming to find items. I will now be shopping at Coles as I haven't the time to go up and down isles looking for what I want.

I have been a customer at Dianella, W.A store since it was first opened, and at the moment will be very glad when Coles will soon take over the IGA store . Firstly, why can't more than one checkout be opened when there is a queue - this seems to be the norm Australia wide. My main complaint is the quality of the meat - I buy Lamb Steaks - tasteless and not tender as lamb should be, but the Scotch fillet steak which we had for dinner tonight was absolutely tasteless and tough. The wording on the back of the package goes.. We Aussies are passionate about our food which is grown by Aussie farmers and supposed to be top quality meat etc. a laugh!! The mince hasn't even got the taste as it has in years gone by . It's no wonder there is now a queue at the Butcher Shop,which I will be joining, until Coles opens and then I'll see what their meat is like, otherwise back to the Butchers.

On 22/01/15 I 'bought midnight beauty seedless grapes' from Woolworths store in Croydon (store Id 3216). There was no price tag at the shelf where we picked up the grapes... At the self-scan counter I was surprised to find that the grapes were priced $8.98/kg. I walked back to the shelf to check the price again, when I found that the price was not displayed at the shelf, I asked the attendant if the price was correct.. She assured me that the grapes were indeed $8.98/kg. by this time my husband had finished scanning all the items and we didn't bother about returning the extravagantly expensive grapes (we paid $9.74 for 1.085 kg grapes).

Next day my husband happened to go to the same store again to buy something else. He was shocked to find that the same 'midnight beauty seedless grapes' has a display stating 'was $2.89 now selling @ $1.89/kg '. He called me immediately to find out if I still had the receipt from previous night's purchase. Fortunately I still had the receipt in my wallet. When we questioned the staff at the customer service about the price difference, she said it was the fault of the scanning machine and refunded the extra money charged for the purchase (it was a refund of about $8.00).

My question is how does such a thing happen and customer is overcharged 8 times? Does the Woolworths store know how many customers bought those overpriced grapes that day and never realised they paid 8 times the correct price? How often does this happen at Woolworths? It is impossible to check the correct price of every item from the grocery trolley . Woolworths should track all the sales for those overpriced grapes and refund the money to the customers. Very annoyed about this lapse from such a reputed retail giant..!!!

I will never buy fruit and vegetables from Woolworths again. I am sick of throwing out rotten avocados. No more! Does anyone else shop their and find the quality of their food to be going down lately? I would be curious if you had the same response!

To the Hierarchy of Woolworths management, I'm a loyal customer who shops at the end of the day after work and I find it excessively inconvenient when I purchase items and the express lane at Woolworths Chester Hill is unopened due to in sufficient staffing. What is the point of having an express lane when it is un staffed? How come Woolworths doesn't hire staff when they are needed. Every time I go there it is an on going scenario, same situation where the staff there simply say use the self service lane or wait behind the heavy trolleyed shoppers. How inconvenient is that when every second counts? I don't want to use automated or self service, I want a person to serve me. I am un satisfied with the customer service to a degree that a lot of my friends and colleagues agree with me. I hope this matter resolves quickly

To whom it may concern, Woolworths are advertising Australian prawns at a discounted price for Easter unfortunately, I have had two unpalatable experiences with Australian prawns which I purchased from two different Woolworths stores…the prawns were bought about four years ago…too afraid to buy since then.

My complaint is; the prawns are too salty…my Aunty also bought prawns from East of Perth, Belmont area (I live North of Perth) and had to throw them away, too salty.

I am annoyed because I am a weekly shopper at Woolworths and am unable to take advantage of Woolworths Australian prawns when on special.
Prawns are the only seafood that is inedible at Woolworths…salmon, lobster, and other sea food is fine.

Kindest regards,
Lesley.

Normally if a pruduct I buy is unsatisfactory I either throw it away or never buy that product again. However this seems to be happening more frequently especially with Woolworths Home Brand. Many named brands that you used to stock seem now to be unavailable. It wouldn’t be a problem if your Home Brand was of equal quality

Woolworths Home Brand Fishfingers – absolutely tasteless, appeared to be some form of mash inside the crumbs that was a grey colour. No sign of any fish flakes whatsoever. Will definately not buy again.

Woolworths Home Brand Pizza – a cheaper product than McCann or similar but you seem to have forgotten the topping. We had to add cheese, ham etc to try and make it edible. Very poor quality and will definately not buy again.

Woolworths Broad Beans – please bring back Birds Eye. Your product is inferior and a strange muddy green colour. I bought two bags and had to throw both away.

Today I cooked a piece of Shoulder Pork (1.9kg) that was purchased at Woolworths Dural. There waws so much fat which had obviously been added to make up the weight. After having the pork for dinner (for two people) there is about 250g left. I intend to return the product to Woolworths tomorrow

This is really just a small sample of my gripe against Woolworths. You’re making massive profits so why are you trying to rip off customers. Maybe you have such a huge market share that you are becoming blase and as a result quality is suffering. I’m thinking of shopping at Aldi’s instead.

We bought some mince from Woolworths Beenleigh on 25th march 2014, this mince had a used by date of the 27th march 2014. We cooked the mince on the date of purchase and noticed a rather foul smell emanating from the mince. After trying the mince once cooked the smell and taste was still not right. We believe this product may have been already out of date.

This has cost us an entire meals worth of products as we had bolognaise that night so we used sauce pasta and cheese for this meal. Feeding 2 adults and 5 children is expensive enough without having to throw out an entire meals worth of food because the product is not edible.

We anticipate that woolworths will respond to this matter.

I bought a pair of size 13 school shoes at Festival mall in July 2013. I could not understand why the one shoe after six months are torn in the front. Just to discover that one shoe is a size 12 and the other one a size 13. How did something like this happen as the cashiers at Woolworths check everyting thoroughly? The size 13 is still in a good condition.

For the past two to three years, I have been buying uniform for staff at Woolworth Alberton branch and I never had any problem. However, this year things seems to have changed. This afterI requested the branch management to sign a declaration of interest form (which is a pre-requisite for for all suppliers rendering a service to the company I am working for). The declaration letter only serve the purpose of confirming that Woolworth is independant and has no business interests in the company that I am working for. The branch management indicated that they could not help me because they are not allowed to sign such documents, which I find strange considering that the letter does not bind Woolworth to anything, but just need a declataion to be made. Please help me in sorting this problem, out because I have R8,414.00 to spend, which I will forfeit if I do not get any resolution to this matter soon.

One teller was available and I waited in the queue for a few minutes when i was approached by a staff member who asked if i am paying by card or cash because they only accept cards. When i answered that i am paying by cash he asked if i don’t have a card. I then couldn’t pay for my goods and left the store.

I bought my 6 year old boy some brown boots for winter at woolies and he wore them twice only but already they are peeling off on the the top. Those boots cost R270.00 and they are the new arrivals for this winter at woolies. I am disappointed because i don’t go anywhere else to buy my kids some clothes. My account is forever up todate but today i have to understand that my R270 is gone in just 2 days.

I want to return the boots since i have the slip still. How am i going to get help!!!

I made an order on the 8th of February ( order no: 5487706) for a woolworths online delivery. The time I was allocated was between 5-8. 8 was the latest time I could have anything delivered as I started work at 8.30. The driver was over an hour later than 8 and arrived at quarter past 9 in the evening with melted prawns and fish. I rang up at 7 to ask when the food would be delivered and I was told 7.45! I called up again at 9 and spoke to the manager to express my frustration. This is unnacceptable. I was an hour late for work and had to pay a fine as well as not being able to eat dinner before going and having to buy dinner elsewhere. We had to throw the fish away as we couldn’t put it back in the freezer and had no time to eat it. I was told by the manager we would get a refund for the frozen goods but we haven’t and it has now been 2 weeks. This is extremely poor service from woolworths, it is clear that they don’t care about customer satisfaction and ensuring that their customers return. A refund on the frozen food (which we still haven’t received) is simply not good enough to resolve this matter. I spent over $300 on the order and expect to receive the service I pay for and I have received not even a fraction of it.

Honey

I bought a bunch of what looked like good bananas on mon.7-1-13 at the Ermington branch of Woolworths and they were absolutely awful. They were black on the inside (not outside )and tasted chalky without any flavour.I was unable to eat them ,so just wasted money.iInow remember why I NEVER buy fruit and vegetables at a super market.It is time our super markets shaped up and stop serving us crappy food.

I have been a Woolworths shopper for many many years. Slowly over the last couple of years I have been disenchanted with initially the meat and then the fruit and vegetables, so much so, that I have found myself buying those products from independents in the same area. I shop at Victoria Point in Queensland. Over this Christmas period while doing my normal weekly shop and rather than making another trip elsewhere, I bought some lady finger bananas. Typically, as I had found previously, they soon became over ripe in a matter of days. Roughly a week later doing the same thing, I though I would give Woolworth’s bananas another chance. These lady fingers, even after 4 days at home, were still as hard as a rock and you could have thrown then against the wall and damaged the wall. I am afraid that the fruit. veges and meat will remain with the independents from now on.

I am absolutely appalled at your service 3 times I have phoned and been on hold an hour which has no doubt cost me a fortune when my bill comes in just to be cut off my poor daughter has not been able to play with her Xmas percent which is broke and all I am trying to do is return it I want someone to call me over this matter as I want to log an official complaint,as soon as my account is paid I will be cancelling this account, 07946739441

I write to complain of a forced bagcheck that occured between late Nov & early Dec 2011 at Dapto Woolworths.
The facts and circumstances are that a female superviser asked to check a bag I was holding. The bag was a backpack packed with the kids pre-school cloths. I refused to open it while explaining my rights under the Bagcheck Guidlines. The superviser became agitated and begun arguing – demanding that I open the bag while co-workers blocked the exits. Eventually a male male night manager or something came and told me to open the bag. With the exits blocked by staff members and security guards, I had no choice but to open the bag. No stolen items were found.
Fair Trading has made an attempt to resolve the matter, but the Woolworths manger denies any breach took place based on signs of entry to do with bagchecks. However, that has nothing to do with Forced Bagchecks .
In view of the above, I seek to have the matter resolved with the scandalous Prohibiting Entry Notices issued against my wife and I revoked, otherwise Ill seek legal action to sue.

I recently was trying to take up a online offer from 14/12/12 for 66% off canvas prints which was valid till 18/12/12 but your server was having issues and I was unable to create canvas on your site from 14/12/12 till 18/12/12. On approximately 15th or 16th December I called both woolworths online and woolworths photo department at George street to report the problem and no one was able to assist and all I got was hang ups by woolworths online operators and promises of phone calls back to help resolve within 24 to 48 hours.

I continued to try and log onto woolworths site and create canvas about 8 times a day every day until finally on the 18/12/12 I was able to log on and created 6 canvas prints when I finally got a call back from a male rep from woolworths online to try and help me resolve the issue. I advised him that after 5 days I’ve finally been able to get on and have created 6 of them but advised him due to offer expirying today at midnight I’m not going to be able to complete all canvas prints that I was after. He asked me to relax and advised that it would be fine and I would be able to get same offer at later date and to ensure this he would need to create a log to guarantee me that I would get this offer at later date. I went through all issues with him and he created log and provided me with log number.

He advised me that at a later date once created other canvas I would need to call up and provide log number and they would have to provide me with a manual code to get the 66% off as per the original offer. The second part was he said let’s stay on the line and make sure that your able to complete your checkout with 6 canvas that are there now with the code that was valid with offer untill midnight that day. 4 of them worked fine with the code provided and other 2 canvas needed staff to give me manual code for as your system started to play up again which they did.

Once this was completed and I was happy with result of completing part of order and being promised extra time to complete rest due to system being down for 5 days I asked to speak to supervisor in regards to having previous staff hanging up on me and receiving poor service. Supervisor provided me with a further discount code of 20% off valid for 1 year as compensation.

On 24/12/12 I called woolworths online to get manual code for 66% off for rest of canvas that I was ready to complete and spoke with Beth whom advised had no employee number and she advised me that this was fine once looking up my account but advised me that canvas items would need to be in my checkout online before code could be provided so as I do not have Internet at home I drove 40 minutes to a Internet cafe on 31/12/12 and created new 4 canvas’s and put them in my checkout which took 2 hours to complete and called back up and spoke to Beth on 2/1/13 again whom advised will not do now and placed me on hold and went to speak to manager with same result even after seeing log created. I asked to stay on hold to speak to supervisor and was advised that I couldn’t and I couldn’t hold as had other calls. I even asked to speak with Nother representative which was declined and Beth then hung up on me.

I ask that you guys stick to your word and provide me with manual code for 66% off canvas as per promise and original offer and also that you train all staff involved with customer service skills and also reprimand staff that hung up on me. My items are in my checkout now and it took a lot of effort from me to travel to Internet cafe and create canvas as per request from your staff.

I was shopping at umina woolies on sat 29-12-12 at abt 6:15 there were 2 big registers open plus 3 items regusters & 3 self checkouts opened & at least 30people lined up at items & self checkouts & 4 at normal registers as i am a local & its holiday time i feel that to stand in a lineup for more than 5mins i find very annoying & the young at self checkouts never appologised for the wait but was too busy swinging her keys around while customers where getting annoyed with the wait because 2 self checkouts were closed apparently due to crashing all we asked as customers is to be informed of what wait was all about but the young wasnt even intetested in her job i will never shop at that store again to incompotent staff members ….

I recently shopped at Woolworth Nightcliff in Darwin nt, I was extremely disappointed and angry in the customer service I received, I was there to ask for a refund on two item I ha brought which I was charged wrong for I receive emails from you and I know that if a customer is charger wrong they then get the whole amount of the item refunded to them which I was not.

The ladies at the service desk continued to argue with me and tell me I was wrong.! They. Then only refunded one amount of part of the item. I am upset as I have received shocking customer service and was not even helped correctly in the end. I will NOT be shopping at woolworths Nightcliff again because of those two ladies!.

I purchased a pack of Chistmas Mince Pies this morning as a treat for my colleagues. When opened, they were pale and tasted dreadful. We had to hunt for the filling and the pastry was really disgusting. What a disappointment! Although – why was I disappointed? The hot cross buns I purchased at Easter were as insipid and doughy as these pies. I am 61 years old and have supported Woolworths always but I will not be purchasing anything again. I’m wasting my hard-earned cash. This is not my only complaint as I have had bas service and clothing incorrectly sized during the last two years. What has happened to good old Wollies where you got value for money?

On Monday the 5th of march i went into woolworths at bateau bay bay village I was In the dairy department when I slipped on some water in the middle of the isle I was lucky I didn’t fall to the floor but was quite concerned that this may happen to someone else so I approached a gentlemen in the isle who was a senior and told him that he required a wet floor sign in that part.

he just looked at me and said there is paper towel there when I looked backed there was paper towel over the whole isle that clearly wasn’t doing anything I am disgusted at this response I am 3 months pregnant and classed as a high risk pregnancy due to previous miscarries if I had in fact fallen to the floor I would have no doubt that is possibly could have caused another miscarry I understand that there was water.

but I am not happy at the fact that the whole store including the meat department had paper towel shoved over leaking water but not one wet floor sign I am so angry that I will never shop at a woolworths store again I will now be going to Coles. I am not upset about the water I am upset at the response of the team member and at the fact it was obvious that there was a freezer and no signs to warn customers of the slip

Hello, For the first time ever I took Woolworths advertising to heart and planned our Xmas fare around the exciting special menu and products – punted in the magazine. Imagine my huge disappoitment and frustration when I got to the Sandton store only to find ….firstly staff didnt really know what I was talking about and secondly after being pretty persistent and finding someone who did have a clue….. to be told “Sorry No Stock” Out wonderful Xmas meal deteriorated into one or two items that I finally located at the Hyde Park store – where staff were again clueless.

I have spent a fair bit with Wollies – not all of which is visible because I dont always have my card on me and felt pretty aggrieved. Lets say loyalty has slipped quite a bit. Im finding Spar a lot more helpful and friendly …….. and its a shame really cause the one or 2 products I did manage to get gave me a taste of what we had missed. You should have visited the store earlier I hear you say ………… and/or we didnt realize the items would be so popular and under ordered……excuses really….not reasons.

When going into redeem the Herald Sun voucher Woolwoths Eastwood Street outlet. What a disappointment it was to have only 4 legs available to purchase all priced between$45-$66 range.On enquiring if there was other legs available the answer was a big NO. Registered disappointment with Manager and told No Rain Checks, but there was a new supply coming tomorrow 24th Jan still no good to take advantage of $10 saving. My feeling was on this promotional gimmick that there was only going to have large legs available.

Cant say it was a rip off because I made no purchase at that extremely inflated price.

I am a pensioner residing in the Lower South Coast KZN and where we do not have many shopping options. I have always been an avid Woolworths supporter but am getting very disillusioned by the poor standard of food items available to us at the Shelley Beach branch.
Yesterday was a good example – Your full cream milk has as little cream as your low fat and fat free versions. Are you trying to save by dispensing inferior products into Full Cream bottles? I think YES. The fat free Sweet Thai Chilli cream cheese container was only 2/3 full – again, are Woolworths stealing from the public? YES

Worst case was your chocolate cream cake!! This delicious looking item has supposedly a layer of cream in the middle throughout. We happened to open the cake up and there is only about 15 mm of actual tasteless cream on the outer circumference of the cake – nothing on the inside at all. Come on you Woolworths guys, is there no Quality Control or is Shelley Beach just a poor relation being supplied with second rate products. I hope someone at WW has the courage to address these complaints of mine.

I went to woolworths Maponya mall yesterday with my sister inlaw who is over 8 months pregnant we purchased a few items left and we got home she realised she left her phone in the woolworths trolley we were using. We called the phone it was still ringing so we hurried back to the parking area trying to locate the trolley. We were told that the trolleys had been taken in we got there and found that they were letting the last few customers out and but the security gaurd Mxolisi was there he was not helpful at all was not intrested in trying to hear what we were telling him.

Some other gentle man called Vusi who also works for woolworths was going out to either lock the doors we explained our issue and he listened let us in, Mxolisi was shouting at him for letting us in and continued to make an ass out of himself in our presence. We got to the trolley and when we called it we could hear that the cellphone was in one of the trolleys and we managed to find it. This really tarnished my image of woolworths don’t the security gaurds who work for woolworths get proper training inregards to customer service.

Had he handled the issue differently if he thought we were going in to try shop he could have found someone to escourt us to go look for the phone. We would like to also thank Vusi for assisting us to find phone.

On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card. The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. I then explained to the lady behind the counter as per my reason for being in the store she then pulled the pack from my hand in a very rude manner without saying a word back to me she left with the item.

Within 3to 5min she came back with another lady whom approached me to say No we cannot except the item I then immediately said to HER but I got the cash payment receipt .she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could . she then turned around to say no she had to go get her manager as she couldn’t give me anything the manager guy by the name of Tebogo very arrogant said to me the jacket has some Odor smell under the arms I then disputed that as I know for the fact that the jacket was never been abused in any way since I was under the same roof with my brother.

I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my receipt. I then called the customer service on the same day to lay my complain up till today I never had from Woolworths.

I went into Woolworths in Jean avenue Centurion. Bought a few things like I always do. Went to the cashier, she scanned the items. I gave her my standard bank card. She swiped it 3 times and said it was declined. I said I would draw the money but for some odd reason none of the ATM’s worked, I guessed standard bank must be off line. So I drove to the next place, to see if I could draw money. Due to me not be able to buy it there I went to another store to buy the things I needed. To my surprise it went off from my account. So now what?

I was humiliated in front of a whole store, I didn’t took my items home as my card was declined 3 times according to the cashier, so I paid for what exactly?