Contact Woolworths Corporate

Purchased a hot bbq chicken from Coffs Harbour park avenue store Sunday 21st July. It was so over cooked both drumsticks were inedible, very little amount of meat on thighs. Breast meat was dry and had to dig right to back of bird to find any seasoning. The bird looked very small. Maybe this was the reason it was so over cooked

I am sick of being constantly manipulated byyour stores.Items are frequently discontinued and other items put in their place. the latest is Berries Australian grown refrigerated pulp free orange juice.The egg section at Wheelers Hill is a disgrace. I am not interested in clearing the section I want the eggs I want.Stop screw ing suppliers and manufacturers and suppliers. For once think about customer service ahead of profits.

Customer service at the self check in Berala is so disappointing. Today and a month ago during the school sticker promotion i was humiliated by the same lady at self serve check out for no good reason, a month ago after paying,packing my stuff and walking just afew steps i remembered my receipt to get stickers for my son, to which the lady yell out that im not aloud to to that, thats not mine, and even after explaining what had happened she pulls my bag and demands to check my bag infront of everyone,and after realizing she was wrong she just turns her back without an apology and carrys on,sying its her job to check bags. She could have atleast asked me nicely to step aside,rather than embarrasse me. And today, after scanning and checking out, there was a problem with my card, the red light for assistnt went off, the same worker from the first incident approached me, scanned her card and says to try again, this time while i insert my card, i noticed she was watching me type my pine. Everything went well, i got my cash out nd receipt, but than she wasnt satified nd does the exact same thing, demands to see inside my bag. It is the most humiliating thing to have people look at you and your kids with disgust like your shopliftng. When i than confronted her because that was unnecessary and humiliating,she snobs me off saying its her job to check bags. She didnt check anybody elses before me and after me. Such a horible experience to go through in front of not only other customers but most importantly my kids. The manger said he'll talk to her, but tried to defend her t the same time. So disappointed.

I shop at Bonnyrigg shops almost every day, mainly Woolworths. They have been promoting the recent Earn & Learn program running in this area. Unfortunately, during this time, I found some of the staff at the Bonnyrigg store rude and absolutely no help whatsoever.
They ran out of the printed booklets 5 weeks before the finish date, I kept asking when will they have them in as to my surprise most check out staff responses were "Ï don't think we are getting them in better to go to another store and try there."
After numerous attempts asking for the sheets, I decided to approach the front desk only to be told "We are too busy to deal with the sheets now as we are in the middle of a renovation". The last time that I checked, Woolworths had hired contractors to complete the renovations and the staff were not tasked with these duties. Their responsibility remains to fulfil customer service and ensure that they do their best to maintain the satisfaction of each customer, even by simply responding in a respectful and calm manner. Whilst I understand, that they were perhaps repeatedly asked about these sticker sheets and the stickers, and it may have been annoying or even inconveniencing to them, I believe that I asked respectfully and deserved that same treatment in return.
They never did get the sheets in. 3 1/2 weeks to go before the finish date they ran out of the stickers, I would ask every time I went in there which as mentioned prior has been almost every single day. When approaching the staff regardless of what section they worked in, most of them had responded in a rude manner.
I understand that perhaps Woolworths had not expected the influx of the promotion in the area. I also know that I have not been the only customer unhappy with the stores handling of this promotion; as I’m in the store regularly you can clearly also see the frustration in other customers who are in the checkout queue asking for stickers as well.
The sad aspect about this is that when a promotion arises like this to help disadvantaged schools in the area many people who have kids or grandchildren in the area jump at the chance to help out by changing their shopping choices from a cheaper provider such as Aldi’s. I made this choice as one of my grandchildren attends Mount Pritchard primary school which is the catchment area of the promotion.
From my experience with this promotion through my local store; in future it would be more viable for me to shop at a cheaper retailer and just make a tax deductible donation directly to the school I want to help out, rather than rely on the promotion being offered and be billed for it at the cash register.
On my final attempt before the promotion ended, I visited the store on the 24.06.19. I went to take in the sheets with my grandson as he was collecting them from another Woolworths. He had a smile on his face and was excited to put the finished sheets in the box provided by Woolworths. Upon entering the store I noticed the boxes provided were no longer in their designated spots so I asked the man at the front door where are the boxes to which he responded “I don't know, you’ll have to ask the front desk.” On asking the front desk she said the boxes had already been collected prior to the end date of the promotion, as they were more focused on the renovations, and the boxes had to be taken early due to these renovations.
I am a regular of Woolworths Bonnyrigg. I have come across many staff members who work there whom I enjoy seeing and speaking to whilst as the registers, and to say that I was disheartened by the treatment of the staff in this situation would be an understatement. If a promotion is going to be promoted within the store, then cater to that. If there are unforeseen circumstances in which a store can no longer cater to these needs, then simply putting signs around the store explaining this would take off the burden from the staff who have to constantly respond to customers regarding this whilst also advising your customers on what the situation is.
I look forward to hearing a response from your team in a prompt manner so that these issues can be resolved. Thank you.

Yesterday I bought an Easy to Cook 28-days matured Beef Rump Roast with Mustard & Barley Stuffing at Woolworths Meyersdal in Alberton.
I was looking forward to trying this and cooked it as per instructions to medium rare on the same day.
I am bitterly disappointed in the quality of beef used in this product as it is not of a good standard and is was so though and not a pleasant meal.
For this reason I will not ever try one of these products again as it is not cheap and leaves you very disappointed in the end.
Regards
Marie

In the specials brochure for week 19th June 2019 2 Cases of Tooheys Beer 30 x 375 was advertised for $98.00
On the 22nd June I went to Bomaderry bws and was told they are $54.00 I did not buy.
On the 24th June I went to Nowra Woolworths and was told they are not on special they are $54.00 each and it is a printing mistake I refused to buy.

Why have specials advertised and not honour them?

Good day

My son wants to change a chino and ordered a bigger size Chino from the Centurion Woolworths about the 14th of April. They called us about a month ago and when we went to fetch the Chino it was the same size he had. Now we hadn't heard from you since then. Can you please follow up on this for me?

Thank you.
Amanda

I lost my card about 2 months ago. I went inside a store to apply for a new card. Since then I still don't have a card or get any feedback from nobody. In this case I want this account to be closed ASAP????? Hopefully someone will respond to this ??????

I can't believe that the Green stone branch is always low on stock when a person complain they say that it is head office. Woolworths quality is not the same any more they do nothing about it
I Never ever see any white people employed at Woolworths but they want the money of the white people we should all boycott them

Today at approximately 3pm I went into my local woolworths store to buy some groceries.

After I had done my shopping I went to the self service counter and started using the first
register which was a card only machine, as I was using the register the woman (tall, blonde
with pimples on her face) stood over me in a threatening manner while I was scanning my groceries.

When I went to use my atm card to pay for my shopping she stood even closer, so close
that I had to ask the woman in the cigarette shop (Mandy) to tell her to please step back
as I did not want her to see my pin number to which Mandy replied that “No I won’t
do that as it was the womans job to stand there”.

This isn’t the first time I have had some sort of drama from this woman, if she just did her
job I would have been fine with it, but she was so aggressive she even said to me “You’re
the woman that got me Into trouble the last time and if you don’t like it then go through one
of the other registers”.

I have had enough drama for the last few months to last me a life time, I do not need any more,
So if u could please rectify this situation and maybe tell the woman to leave her personal dislikes and
aggression outside of the work place as it is very unprofessional of her.

Thankyou for your attention to this matter.

I purchased the Mongolian lamb strips . The flavours were lovely & the meat was very tender BUT the pieces weren't strips & very inconsistent in there size. Some really long pieces & then very small & also large pieces . I used scissors to cut some pieces . Presentation didn't look like the photo on the back of the Woolworths magazine where it shows similar sized pieces.

I went to Woolworths Wonderboom/Lavender Branch 6 times in the last 3 weeks. There was no Full Cream Long Life Milk in stock.
The lady /head at the cashiers took my name and telephone nr in there book done and she promise to phone me the moment it arrives. The milk was on special for R64.99 box on 6 one liteers. She also said this is not my or her fault and if the milk arrives after the special is over i will be able this still at the special price. The special was over on Sunday the 09/06 and the milk arrives on the 11/06.

I phoned there myself and speak to Eugene Ntuli {manager food section}}and ask him to look my name is in there book and i will come and buy my milk on the order.
He said i can not have this on the special price.

So actually this details was taken down in there book {names and telephone numbers} just to keep the clients quiet and they do not what they promise to do. This is very bad for Woolworth make promises to the client and not keep with there promises.
i need Woolworth to contact me and confirm this is the correct procedure to deal with there clients.
E Fourie - 072 868 2772

I went into Woolworths Brooklyn to hand in a pair of slippers I bought on Saturday which were too small. I only managed to go on Tuesday to change the slippers. The lady at the exchange counter was insisting that I wore the slippers and I told I had not. She was challenging me with her eyes and I said to her I had not worn the slippers but i agreed witb her that the sole looked as it was worn. I probably should have checked the sole of the slipoet before buying it. She kept in challenging me with her look until her colleague said something to her language. The look this lady gave me made me feel like a lier and a thief. As you can see I'm a frequent customer and a reliable one when it comes to paying my account. This incident is giving me second thoughts on whether to close my account with Woolworths. To be treated in this way is not pleasant

I was unable to find a single worker in the store to help with a query...the 2 staff members in the store were on a checkout and the self service area and too busy to interrupt altho i did try. The product I sought had an empty box on the shelf. I was disappointed to have to go elsewhere but I won't waste my time in woolies again.
T Tribes

My 82 year old mum bought a kilo of
Woolard fugi apples this morning (10/6/19) at the main Woolies shop in our town Geraldton-WA and cut them open when she got home. This is what was on the inside of a perfect on the outside apple.

Yesterday at 5.50pm at the Katoomba store my wife needed assistance at the self service register. Normally we do not use the self service cashier. When requested service 3 times the assistant present huffed and puffed as if we requested her to pay for the goods. I wish to remind Woolworths that such employees, regardless of the reasons for their behaviour, bring discredit to Woolworths. I also wish to indicate that there are alternatives to shopping at your store.

Hi
I got boots for mothersday gift and i wored it for a day but it hurt my foot and wanted to exchange it for another or other boots but the store in vangate woolies did not want to exchange so now what do i as a penssioner do with boots that cost R899.00 ii just need a more comfortable boot to wear please advise
Thank you
Latiefa Parker

I have purchased your gourmet tomatoes every week ,they are normally lovely but the past month I have discarded 3 of my purchases due to the fact that tomatoes are inedible ,
They were woody inside and even cooking them didn’t make them edible ,they are very expensive at the moment ,please pass this on to your buyer ,I shop at Warner and Eaton’s hill stores ,I will be returning the ones I purchased yesterday to the store also

Today I went into shop at this store and get a few things. Earlier that day I had purchased a water from the store and I had the receipt in my bag. I had eaten some lunch and in the trolley was the water I purchased earlier, half full. This brand of water can be purchased anywhere in the Shopping Centre.
I went to a checkout with a lady who knows me well, I have been shopping here for many years and I also know this lady from the old Woolworths store at Jackson Court, Doncaster East. She asked me where did I purchase the water, and I showed her my receipt, which she just glanced at. But its the way its done, I feel like I'm a criminal. And its happened twice before with this same person. Asking whether my other purchases were from this store. In all cases I had the proof that I bought the goods from another store.
I don't like my experience at Woolworths, I feel like a guilty shopper. And the way she asks is nasty. I know you have problems with theft. But this woman knows me, I'm a regular customer and not a thief. And I don't feel like going to this store ever again, it fills me with dread. Oh and also she should apologise to me, because I'm not a thief. I think better training of your staff would be better. I never experience this at Coles or Woolworths in other places.

I went to the Northland Safeway to get a chopping board. Got help from a person called Emma who was really helpful & pleasant to deal with (I didn't know then that she was the manager). No luck with the chopping board but while I had her there, I asked her if I could bring a blanket back I'd bought the day before at the Ivanhoe Safeway as I thought it would be good if I didn't have to drive all the way over to Ivanhoe as I had the blanket with me. She said fine, if you've got the receipt then no problem. Ok so I went out to the car and got it and then went back into the store to the service desk. The person I dealt with (unfortunately didn't get her name) looked at the receipt and said because it's got bits torn off ( I tore off the bottom section as that has the discounted petrol voucher bit on it which I keep it in my wallet) she couldn't use it for returns purposes as she couldn't read the date on it. She then said she'd have to have my identification details and said that would involve my name, address and phone number. I said that I was confused as I've bought things back before and never had to supply these details. She insisted that was the case so I asked to speak to the manager. In the interim, I looked at the receipt and could see that the date was on it and easily readable. A woman came to deal with me and for all attempts and purposes, I thought I was dealing with the manager. Her name was Vesna and she confirmed what the other assistant said that I had to give my personal details or I wouldn't get a refund. She also added this was also because the item being returned was over $20. I said I couldn't give my details as I didn't know where they would go or who would be seeing them. I said I have a silent phone no. and my address is also suppressed on the electoral role for good reason and I certainly wouldn't be giving them my details. Vesna said that was the rule and the computer wasn't letting her override this. Her attitude seemed to be, well that's it, like it or lump it. I stormed out quite frankly furious and drove all the way over to the Ivanhoe store and tried to return it there as that's where I bought it. I asked for the manager straight away and asked to return the item and get a refund and asked him what information did he need and he said the receipt is all. So I said, "Under what circumstances would you need my personal details?" And he said, "If you didn't have a receipt but you have so its' no problem. I said, "Would it have anything to do with the price of the item, say if it was over $20?" He said, "No" and looked a bit puzzled. So I easily got a refund but as I'm sure you can imagine, I was still furious as I realised I'd been blatantly lied to by the staff at Northland. So I drove back to the Northland store to let them know what had transpired. When I got there, Vesna was with a checkout assistant and this assistant pointed me out to Vesna saying something like look she's back I think you're in trouble. Vesna said something like she wasn't worried that nothing would happen. I asked for the manager straightaway and this time Emma came over who I'd dealt with previously. I told her what had occurred i.e. driving back to Ivanhoe and that I had no trouble getting the refund. She apologised and said she'd speak to Vesna to make sure she knew the proper procedure. She also confirmed that what happened at Ivanhoe was the right procedure. Emma also told me Vesna was the Service Desk supervisor. In my opinion, she shouldn't be dealing with the public at all! Such a contrast to Emma who was faultless.

The attendant at the self-serve checkouts attempted to snatch my bag from me and refused to unlock the scanner when it froze up.

Without a doubt the single worst customer service experience of my life.

I have sent additional information to 4361livingston@woolworths.com.au and copied feedback@woolworths.com.au.

hi just a quick note about a jar of dolmio creamy mushroom pasta sauce I just opened.When I opened it I got the pop but looking at the lid I noticed this black stuff on the lid ,it doesn't look right to me so I thought I would make you aware of it.The jar is dated to expire in 2020 so still in date.warm regards Katherine

Since Monday of this week Woolworths at Westfields Liverpool have not had any stickers to give to customers. They do announce they have run out but have not offered to sign our dockets so we can claim our stickers at a latter date.

Your promotion is false and many schools are missing out of there stickers.

I have been shopping at Woolworths to try and collect for my grandsons school. He was very disappointed I could not donate to his school this week.

Yours faithfully
Mrs Eileen Lees
207 Meadows Road
Mount Pritchard NSW

029823-9502

I wish to make a complaint about the new system implemented on the self serve registers in the supermarkets. Today at Woolworths Morayfield was my first experience with this system and I am unhappy about the whole experience. I have always used my own bags for at least the last 20 years (even though back then I was looked at as though I was from another planet) and now I am questioned every time I shop? The bagging area is not very roomy and now if I attempt to shift the bags into the trolley or even just rearrange them this machine questions my motifs and demands that I put them back. If I have heavy or bulky items I do place them in the bagging area after they are scanned but if I attempt to then transfer them into the trolley it tells me to place them back in the bag. This is a " Big Brother is watching you" affair and succeeds in making your customers feel guilty even though they know that they have done nothing illegal. There is surely another way to handle this. Come on Woolworths pull up your socks and stop humiliating loyal and long standing customers.

GLEN VILLAGE WOOLWORTHS - The service at your fruit and vegetable department absolutely pathetic. No matter when if i requested something from that department, there is no stock, while they were busy unpacking the new stock , but when going back after 15 min the new stock is on the selve. It happened again yesterday
and I locked a call via your customer services department by phone. There is a Mr Karabo who got an attitute thinking Woolworths belongs to him. He will decide whether or not there is stock , or he will do it his way even if he is allocated at that department .
As well as your Management department, according to me everbody is running the shop. If there is one he or she is definitly not aware of what is going on in the shop. 2 Cassiers at peak time , people standing in a long que. Sorry that is not on. Cassiers talking to each other and long conversations with customers after they had paid is also not service.
Next time I got this kind of service, i will for sure spread this on twitter and facebook with video footage

Today Saturday 25 th May I went to Woolworths greystanes to return some batteries and did not have my receipts for them the boy at the counter turned to his supervisor and she told him to scan and see how much it came to it was $50.50 now she did not explain to me before she scanned in a gift card that the limit was $30 I desperately needed the cash as I owed someone money she swipes the card and then says to me the limit is $30 it's tooo late I've scanned the gift card you have to take it I work in retail and I know she could have cancelled it and given me half the batterie back I said to her why didn't you tell me this beforehand she says really rude it's too late and walks off so she lied to me and walked off and never told me about the $30 policy beforehand I am so furious with this rudeness and deceitful behaviour I will never shop at Woolworths ever again and I am going to the social media about this and the radio and tv station it's a scam she could have reversed it and asked me what would I like to do instead she humiliated me she was wearing a Muslim outfit at greystanes service desk I would like her fired for her rudeness and lying to me I work in retail and I know how it works but I stand by 100% customer service and friendliness and I certainly did not receive that today at your store I will never go there ever again

Hi there,

Just writing to advise of the highly inappropriate security officer working in the Surry Hills Metro store today at 12pm.

I regularly shop at this location and am continually harassed and profiled, perhaps for being a young woman in my 20s with tattoos, unsure exactly what it could be.
However every single time I come to this store I am harassed at the checkout with a security guard standing behind me so close I can barely move to put things in my bag.

Today, said security guard got so close that he grazed my behind. If this happens again I will be pressing charges for sexual harassment.
It is absolutely outlandish and incredibly disrespectful, not to mention DISGUSTING.

I would suggest better training your incompetent staff, or perhaps if you have an issue with customers using a self checkout, open your registers again.

Regards,

A very angry customer!

Whist shopping at the ponds woolworths, a staff member told another employee off, I believe that the staff member was a shift supervisor. While she had every right to tell this employee off it should have been done in private, and not for all to hear. She shouted at this other lady and I would class it as verball bullying, also this shift supervisor was complaining that she had no staff to cover in three weeks, she said it was her birthday and she had the weekend off. I was uncertain who she was talking Tom but she spoke very loud for everyone to hear, again these sort of issues should be dealt with personally and not in front of customers and other staff members. The lady in question was working on j he cigarette counter where also customers get assistance with their shopping if they don't want to use the check out machines. I was inot woolworths at approx 10am this morning. I would like this matter resolved as this particular lady needs extra training on how to deal with employees. I am an x manager of a care home, and we would never speak to another person in the way she did. Fare enough she was probably frustrated with this other lady but still no excuse to talk to her like she was dirt. I would like you to contact me on how this issue will be addressed, and to prevent this occurring again, as I believe that this particular lady acted very 7nproffesnonally, in the way she spoke, and also complaining about staff issues, which surely the manager heeds to be involved if she had problems that she can't handle. My email address is jennycritcher111@gmail.com my phone number 9 6296171

I constantly go into Woolworths Raymond Terrace to shop but find the produce lacking in freshness - you advertise you are the "fresh food people" - I dont think so. The main store is sadly lacking in both freshness and customer service. Some of the "behind counter staff" certainly lack manners and helpfulness.
There always seems to be lack of product on the shelves - why is this ?

I dont normally complain but my experiences recently have led to this email.

From time to time I receive Woolworths My Rewards vouchers and find that frequently, the items listed are not available in store. The latest one listed R10 off 2 WW 400g strawberries. On my first visit to Woolworths - no strawberries, and on enquiry, none available! A few days later, they only stocked 250g strawberries, so still not able to be used! The same voucher offered a discount on Fresh butchery products, excluding poultry, so I selected red meat to the relevant value, only to find it did not qualify as is was not from the Fresh butchery section. I would have thought all the meat you sold qualified as Fresh!!!
I find your system very user unfriendly!

I would just like to know every time there is a special on something at Woolworths food in Witbank both stores there is never vegables and if I ask for a rain check they never give out any they tell me they can't provide me with a rain check for the vegables so I would just like to know why does some Woolworths food stores gives out rain check for there customers but both the Woolworths food in Witbank don't give at all

Two runaway trolleys were stem pres to be pushed into the other trolleys by the Hadfield Store Manager 18/4/19 & the trolleys did not go into the others, then came flying damaging my car.
Woolworths rejected my claim to fix my car. The store Managee Donella lied to the insurance company
I believe in Karma & will take this to woolworths CEO

I went into Woolworths Joondalup to buy my groceries and noticed the easiyo sachets were marked down to $3.50 and decided to stock up. I bought 8 sachets at that price. When I got home and checked my docket I found only 3 sachets had been scanned at $3.50 and the other 5 at $4.50. Every flavour sachet in the shop had the price tag below with $3.50 printed on it. So why was I charged the higher rate?

To whom it may concern

I have a Woolworths Credit Card and it has been block because of the FICA. I have send email 4 times already and I have been to the store in Paarl Mall and they have also email it thru twice but still nothing. I must say the Ackermans service is better then Woolworths. Can someone please be in contact with me and sort it out ASAP or I will take it further.

I always thought Woolworths is on top of everything but I was wrong.

Regards

Purchased a pack of five Lamb Chops, the top 2 looked great but they covered the bottom 3.When we took all the chops out the bottom 3 were so fatty we could not eat them and gave them to our dog. Not good how they cover fatty chops with some good chops. Should off gone to the Butcher, at least you can see what you are buying

27th April 11.30 hours my daughter and I were going through the self – serve checkout which was located next to the staff member overseeing everyone. This girl came over and asked if we had checked through and item which she proceed to use her finger to check what we had already checked through, she proceeded to do this 3-4 times, not once did she check anyone else. I understand they need to oversee customers and there are not so honest people but we were right next to her and dressed nice. I did ask if she wanted to check items through herself and if she thought we were stealing also why she was not doing the same to others, it was only then did she check 1 customer’s items. She then asked if we checked through the toilet paper and proceeded to do this herself – I went back to tell her we already did this and she had charged me twice – she sarcastically told me to go to the counter to get my money refunded. I did report her to the manager. Both my daughter and I were made to feel like thieves, humiliated and will not be returning to Pacific Fair Woolworths again, nor will our family and friends. We are well educated and felt we were undervalued as a customer. We would appreciate follow up and feedback please. - very unhappy customer.

your stores in kzn shelly beach and margate branch shocking never got stock ask promises nerver get what we ask for.... fresh fish, redt meat chicken never got a lot same to chooswe from cherry juice we buy you mix 5 lites...
yogurt ice cream... various fruit and vegs. never got variety... biscuits never got variety

margate put in book also promised never get stock BAD SERVICE NEVER GOT STOCK........ NEW STORE WAS GOOD WHEN OPENED A FEW MONTHS AGO NOW DOWN THE DRAIN.

shelly beACH NO STOCK FISH BAD SERVICE ALWWAYS SAYCOME NEXY WEEK.......

I LOVE WOOLWORTHS STAY IN PORT EDWARD TRAVEL ALL THE WAY HALF HOUR DRIVE TO YOUR SHOPS NEVER GET WHAT I WANT GETTING BAD MONTHLY...... DO SOMETHING PLEASE BREADS OLD CAKE NOT ENOUGH SELECTIONS CHECKENS READY MADE ALWAYS SAY WAIT ANOTHER HOUR.... TO COOK I CANT WAIT HAVER TO DRIVE BACK TO PORT EDWrd where i live...... 082 553 8229 cell no,..

Lack of tills being open always. Yesterday afternoon there were 3 tills open, with queues snaking around. I waited approx 15 mins, outrageous. Why?

The self service section also had a large queue. Is it that you do not wish to pay the wages by making your customers wait. This is not the only occasion and find it insulting to all of your customers. I think I will shop at Coles and Aldi and am sure not the only one if you keep making everyone wait, so unnecessary.

The branch was at Ocean Keys, WA

I layby David Jones jacket size 24 in Groblersdal mall,unfortunately I sent someone to collect it,they gave her Woolworths jacket. My worry is am working at Ermelo now and at Ermelo they could not be able to help me when I want to do the payment.

At my visit last night to the Wooloworths store in the Northside Plaza Rockhampton (at approx 8.30pm) my daughter and I were shocked to hear one of your staff , who was stocking the ice cream fridge, speak very rudely and loudly to another staff member who she called Clayton (an Aboriginal man). She spoke to him in a derogatory manner after he asked which isle he needed to take his trolley of goods to stack. She did not show him which isle to go to and her directions were abrupt and sarcastic "It's the one that says dishwashing liquid". He looked around at the isles and could not find it. I looked down the next isle and the sign was half way down the isle so i told him where it was. Then the staff member muttered rudely under her breath, she looked very annoyed rolling her eyes and ignoring the fact that we were standing in front of her watching the whole situation. It was very embarrassing for Clayton and equally embarrassing for us the customers. Clayton deserves an apology from this staff member for her lack of support and bad treatment.
The staff member mentioned (I did not see her name) was a woman, Caucasian, with short hair shaved up the sides, with a small pony tail pulled to the back of her head. She was stacking the refrigerators with ice cream and the time was approx 8.30pm.

I have just washed the Woolworth Green Bag in my washing machine.
On removing from the machine it has left a very, very bad green stain!! around the top.
I'm trying to work out how to remove it.
Please let me and other shoppers with similar experience how to remove this ugly green stain
from around the top of my washing machine.
Very annoyed that this would happen, the bags should be tested before selling to the public.
Extremely unhappy!

I purchased a couple of kilos of red nectarines yesterday from Woolworths in Emerald,
Victoria.

Eating some today they were brown inside and tasteless.

The quality was unacceptable especially when Woolworths use the slogan the "fresh food people."

This is not the only time I have had very poor quality fruits from Woolworths.

Today at our local store where we have shopped for 45 years the checkouts were terrible...room to line up is limited because of other shoppers only two were open...self service of course but I will never do that...we were not the only ones frustrated ....the staff at the store are fantastic but service desk staff were not on the ball today and it is a week away from Easter so mayb that was the reason but management has to be ready for those occasions

You have reintroduced talking self checkout machines. I hate them and will not tolerate them. Coles have turned there's off. I'm going from a dedicated Woolworths customer to embrace Coles.

I am international student from India and I am frequent visitor to your stockland Woolworths supermarket at Merrylands. This time when I billed my things and while getting out I had a really bad experience from the security guard who was standing just opposite to the billing place , where I billed my things. He asked me two three times as I billed my things or not. It was really odd that he asked me as if I was going out without billing..there were many others too..still he asked..I felt it really bad and I have to show the bill. It is not at a good customer approach from brand like Woolworths. Really disappointing.

Bought chicken on 04/04 at Town Hall n try to use today. It was smelly n slimy. Went to checkout counter n talked to supervisor who told me bring the chicken to show deli staff. Went to counter n explain to this staff who I can’t see her name tag. She was in her defence mode asked me 1. How did I handle the chicken 2. Is my fridge working probably 3. No one complaint except me since she has been working there 4. Why I don’t cook chicken on the date I bought
I’m not looking for argument n want to replace chicken. Told my experience to the checkout supervisor, she is apologetic n replaced for free. I have been shopping with Woolworth many years , this is my first complaint. She was very rude n not deal with professional service.

Regards
Wendy Mackenzie

I am so flabaghasted with the nightmare of experience I am having with my woolworths ccard. Last year woolworths handed me over for being in arrears without advising me of anything nor did they even contact me with regard to payment of the account....I hv since paid over R10000 into urlls woolworths bank account but according to ur records, it is still reflecting that the last payment that was made was only in November 2018 meanwhile urll kp telling me that ALL my payments hv been updated. Not only that to mk matters worse..after harassing urll to put my payments thru , only two wks ago do I receive a document that states I'm now owing urll an additional interest of R6500 based on ur records indicating that my last payment was only put through in November 2018 when over R10000 is sitting in urlls bank account not processed on the account?Although, Ive complained abt it, the guy in ur finance dept basically kps sending me wrong information n of latest has conveniently tried to pass the buck onto the co that woolworths just handed me over to. I refuse to deal with that co cause if woolworths personell had done their jobs properly to begin with n communicated with me with regds to the status of my acct the same way they telephonically harassed me to take the ccard to begin with.......I wdnt be in this horrific nightmare of an experience to begin with!!....Absolutely flabhaghasted!!

Today I shopped at your Golden Grove store which I shop at often. I purchased two packets of your Extra soft Jumbo Hamburger rolls with the date on the label stating that they were baked on the 3rd April 2019 and best before 6th April 2019. My husband and I had the rolls for lunch and there is no way these rolls were baked today, they were extremely stale and not at all fresh as indicated by the labelling. I am totally disappointed with this product and feel that your bakery department relabelled the bread rolls so as to sell them. I have frozen the second packet in the hopes that it may freshen the rolls up.

We go shopping in a local Woolworths Banyo QLD 4014 nearly every day, we like because has many positive things convenient, products prices, good values and nearly all employees a great.
From the beginning of the opening at the store it was an employee that really not look at me very well considering I am not Australian native may she has a discrimination issue still it is work, she is a customer representative at this store. I through may supervise should be observing her more closely at this particular issue. Maybe she should be working but at other areas that do not require customer representative services if she is not able to handle everyone on an equal matter.

I usually just don't care considering she always so rude it makes me feel like the store it is her house but I am not welcome at it. She is extremely home at her customer services overconfident to customers she accepts. Her customer services may need balance to me she looks like she just feeling at home and haven't differentiated between work and home. If she is rude to me she may definitely be to others that not acceptable by her.

I will never come back to this particular store consider spending $250 around a week at this store and trying to go at night so we will not see this employee. It is not nice if this store losing a regular customer like myself maybe has been others that not want to come back because if this particular employee services body language has a powerful influence on customer representation.
Last I shop here she was absolutely rude so I try to get her name was on her green shirt "LYLY" short solid person, shoulder hair before blond now hair brown always at the store usually were the cigarettes a sold very overconfident with a customer she accepted likely she attended like she still at her launch at home in a visiting mode. Still work is work and when comes to customer service in a big store it needs some professionalism and ethics to treat all customers an equal matter and respect.

This store it is great any other ways any other employees are an absolutely ethic and respectful.