Blog 
Write for Us Woolworths Complaints Continued... (Page 11)
688+ reviews added so far. Upset? Call Woolworths corporate: 1-800-638-434
I am asking why after a few months of being able to purchase White Wings GF plain and SR flour from the store in Clare SA I have been told that the product has been deleted I cook often with this product and have recommended it to lots of other unfortunate people who are GF free This product is as near as using non GF flours It is hard enough and much more expensive to cook GF without finding a product that is so good that I now have to wait to go to Adelaide and once again search for this product and stock up with it as we are 2 hrs away from the city Could you please give me a reason for not supplying this here I will be very disappointed if you say it is because of small movement Give us GF people a go Some of us do prefer to cook and not buy redi made products Looking forward to hearing from you RP
On the 29th of April 2015 I did an online order for groceries as I was offered free delivery for first time delivery. I phoned the online number and was told two times available early morning or mid morning. I also explained that the address was for friends of mine and was told that they do deliver to that address, I was also told that to place the order on Sunday morning as to do it earlier was impossible, so we placed the order at 8.30am Sunday to be delivered the following Saturday. I recieved a call at 12.00on Wednesday from Mohamad in the online dept saying that this is no longer possible and that my only option was to do click and collect or Monday delivery. As we are holidaying from Saturday to Monday at this residence that was not an option as the food would be too late. After many calls to online dept again speaking with Mohamad I was told did I realise that it was a long weekend no explanation other than he had only been told himself that day and could do nothing about it. I phoned a 1300 complaint line and was told that someone would call back in 24 hours, when that didn't happen I phoned and was told three times that I would get a call back. I phoned 4 times and said I would wait on the line for someone to be available. As my credit card had been charged with the order and no refund came through as promised by Mohamad by today Thursday I eventually spoke to Shaun at online. He said there were no notes on my file order no 12103726 but he promised he had refunded my credit card today, I asked for some compensation for the many phone calls and inconvenience and he said he would forward a 15 dollar voucher. My complaint is that the order should have never been taken if it was not possible and why so many calls to obtain a refund. I of course will never try online shopping with Woolworths again as it is not worth the hassle.
have been shopping at the woolworths narellan store for past few months and the fruit and veg section is a complete joke. always out of stock, rotten fruit left on show and the prices are usually either missing, incorrect or a completely differnt description from whats on show. Have asked to speak with the fruit manager on numerous occasions and has never been there when i have asked, hence the reason to take it further. will no longer be shopping here as its a waste of my time!
I purchased some goods from Mill park (3082) store on 29th March 2015 and kept my I phone on the counter to take out my credit card. Unfortunately I forgot to take my mobile back and I went there approx.two hours time and inquired about it. Then the supervisor checked the camera and informed me that its not clear and he cant see what has actually happened. I am pretty sure that it has been taken by one your staff as the place where I kept it cannot easily seen by a customer. I have lot of important date saved in my phone and desperately need it. Can you please investigate this and let me know what actually happened. I have the receipt with me and I can provide counter person's code no if needed.
Butchers out the front of the store smoking with their butchers coats on. Their coats also full of blood. I have watched them walk back into meat department with the contamination coats on. As a loyal customers to Woolworth I don't want to see this sort of thing especially when I buy my meat from you. It's your store at Brackenridge. 4017.
Woolworths Gateway, Cockburn Central. I went to purchase cigarettes and looked through the pricing on the sealed locker. I decided to purchase two cartons of "JPS 26 Blue" which were advertised at $129 (and change) per carton. on running these through the till the price came to $328.00. Obviously much more than the $259 (and change) as advertised. I pointed this out to the staff member who said the advertised amount was wrong as they had not had the chance to put up the correct price but the till price was correct. On hearing this I advised the staff member that the advertised price should be the amount paid as they were offering the sale of goods under "Invitation to Treat" as generally accepted. I the customer has accepted Woolworths offer to sell. The sales assistant asked the Manager who said the goods were for sale at the till price and not the offered price. The sales assistant then destroyed the ticket on display. I find this behavior very disappointing to say the least.
You have been advertising Easter bunny for 90 cent up and till Easter but they are not available in your stores
I recently purchased 12 dinner setting of Jamie Oliver in your recent promotion I fell rather cheated going to the supermarket seeing them for less than half the price I bought them.
I have been shopping at woolworths for 40 yrs,I have never complained in my life but the service at erina deli is deplorable,today the 28th march at 10 o'clock there were at least 23 customers with 2 people serving,they were talking to each other and it seemed that the customers were the last thing on their mind,after half an hour of waiting for our numbers to be called out, one of them decided to call for assistance this is so unsatisfactory,people don't have the time to do this,one guy that was waiting told another lady that had just taken a number to go and do the rest of her shopping and come back,this is a joke,this is not an isolated case at this deli,this happens quite frequently at this store and I'm considering doing my shopping else where,it's a shame because all other departments and staff r wonderful ,yours sincerely Maxine Horsnell
I have never had such bad service and rude service any where. I went to woolworths yanchep i asked for pack drum classic blue 50g and rizla papers. The woman serving me could not use the till she said she was locked out she then stated to yell at younger girl that used it before her she then asked me again what i wanted i told her again she then said to me she is not an idiot and thats no way to speak to her and kept on arguing with me i told her i did not want a argument with her and i did not know what she was talking about. The date of this 28/3/15 Saturday morning i went to the same shop last Saturday to get the same again they did not have any .i went again on Monday afternoon they did not have any. I went to the same shop and had a trolly full and there was one person serving and there was people lined up a five or six deep and there was four or five woolworths staff talking using there mobile phones just metres away. I have spoken to manager about the service how bad it was and how iga service was far better he said service was important and would look in to it. I don't think any thing has changed only got worse i also told him people would not put up with it and would use there feet and shop some where other woolworths. I never made a on line complaint before but the service was so bad .
I have shopped at your store at manly vale nsw a number of times and to be honest I don't think I have found a more discourteous group of people serving there. Yesterday I was made to feel a complete idiot by the register operator after explaining I wanted to pay partly in cash and card. The young man replied I know that what is this one hundred dollars for and obviously I said that is the cash amount I wanted to pay and the rest from my debit account. His attitude was so demeaning as if I didn't have a brain in my head .i may be sixty but I am not stupid and then as I was leaving the store the alarm went for some unknown reason so I went back in the store and said to the service desk person can I leave the store and the response was a very curt yes why not. As Coles is but a block away I will be shopping there from now after shopping at a Woolworths store for many years.thank you for reading my complaint but perhaps you could tell some of your staff that older people are not stupid people.
FALSE ADVERTISING!! I went to buy some Easter Bunnies for my family and Grandchildren that are advertised on TV for 90 cents each. First I went to Westfield Carousel Woolworths, then Bentley La Plaza Woolworths, and then Woolworths at Armadale. All supermarkets had none although your advert on TV states that you have them every day until Easter. Not Happy! I traveled in excess of 60 kilometres for nothing. We love shopping at Woolworths but this has left a bad taste in my mouth especially when the staff at Woolworths La Plazza were absolutely rude about it.
I was at woolworths Minto lady with short red hair at the smoke counter not serving smokes but scanning groceries side was so rude to me and my elderly father he couldn't hear her she said I haven't got all day well rudeness like that I will not tolerate we will shop at coles from now on this is not the first time.I did speak to people I know in the area they said that is just the way she is.
On the 26th March April, went to make a lay-bye at woolworths vereeniging. The lady who helped me by the name of Phindi/Phindile asked if I had my I'd and said yes. She told me to fill in the form while busy on the system with my application for lay-bye. She then told me to pay R210.00 and when I give her my savings card she said she cannot use that one as she can't process my payment using that card. Its a capitac card. I then told her I don't that that amount in my wallet as it was R180.00. She told me to go and withdraw and when I come back I must know that I am going to que again and said ok its fine. I then asked her to please keep those 4 pairs of shoes as I will be coming back same day to make a payment of lay-bye. When I went back for payment, quewing again, I told the different lady that I was here for lay-bye and had to come back for some reason.
She went to a back room to check for those shoes and she said she can't find them. She asked who was helping me and I said its this lady and she said Phindi or Phindile. She asked Phindi or Phindile where are those shoes. Phindi or Phindile she looked so amazed.....and she just oohhhh I left that plastic theree and maybe somebody took it.. I'm was so disappointed about the service I got as I have asked her so nicely to keep it safe for me. She said to I did not tell her to keep it safe as I will be coming. Was even told to go and check for them at shoes department. This is not the service I expected from a Company like Woolworths. The worst part this she is so serious when servicing a client...very crossed. I just had leave everything as I had to go and fetch my child from after....very very dissapointed...
I have since asked for a letter to confirm my finishing of the credit card balance but till today I have not received any response. Why are we sometimes treated nicely when our support is needed but when we need help ourselves we are ignored. Can someone who really cares about customers please respond to this!
Shopping at Woolworths, Warwick Grove approx. 12.15 on Thursday 26th March. Two checkouts open, one checkout 14 items or less, 3 - 8 items or less. At each of the two "normal" checkouts three to four customers waiting with trolleys filled to overflowing. Approached woman on the 14 items checkout who had no customers about going thro, in no uncertain terms she stated we were not allowed thro her checkout - she was doing nothing! Asked for more checkouts to be opened up, eventually they were but only when congestion was so bad no one could pass by. This is not a one off at this store, no matter what time the shopping is done there is always a lack of checkouts open, and why is this the only store not to have self serve facilities?
I can't see why I was not given two dominos at menai, when my receipt was nearly $39.00. The lady after me said she didn't want hers and the guy still didn't give me one more. A few weeks ago the elderly gentleman also didn't want his and again the girl said no to my request at receiving his. I am very disappointed at their attitude.
November of year 2014 I wrote about the problem I had with Homebrand Liquorice Allsorts. I was asked to send the photo of offending object, and following that send in via prepaid express satchel, all of which I did. I received a phone call from a young lady, of which I failed to get name of, whom after speaking to me told me I would get a voucher in post. Never receive such voucher. I also explained, after receiving another call from a young man, lost his name, who asked me about my tooth of which was cracked on the offending object. I told him I had not been to the dentist through lack of funds, as being a pensioner had to wait to be able to put my name on government dentist list. I have suffered on and , off ever since. What I am amazed at is that not once has anyone got back to me about the said offending object, since having sent it on to you. This to me is very bad customer relationship and I feel very strongly about having no explanation of what it is, how it got into confectionery, and what is going to be done about it. I would really appreciate a feed back on this subject. I feel I have been very patient due to having had Christmas and New Year to contend with, but now them well passed hope that I can get some feedback and a bit of thought to my tooth problem.
Went to Woolworths Bulimba on Monday, Tuesday and today Wednesday to buy JPS Menthol, only to be told each day for 3 days that the Cigarettes would be coming in each day and they had none. I have wasted my energy and time going there on 3 days, to be told rubbish by staff. I asked to speak to a Manager today, and was told by a 12 year old Manager that smokes come in on certain days. NOT GOOD ENOUGH, YOUR STAFF SHOULD BE ABLE TO GIVE THE CORRECT INFORMATION TO CUSTOMERS. I will not be shopping at any more Woolworths supermarkets, again. Time to give someone else a go after 30 years of Woolworths
I've been trying to buy Rubbein Magic products which are Australian made and can't find them anywhere, the are a green product and we should have the choice of buying Australian made products. I am very disappointed by this supermarket as I have found other good products removed from your shelves pick up your act and provide us with our Australian made products
We visted Woolworths in Cowra Saturday to purchase a specific cut of meat. We could not find what we wanted and look for assistance but there was no one in the department. We enquired at the Deli if there was anyone in the meat section and were informed there should be two people they called for assistance to the meat department. After waiting for over five minutes a person called Liam turned up and the first words were I'm on a break. We explained what we wanted and were advised that they don't supply the product anymore and could not order it because we live on the wrong side of the mountain. We found disappointing that we had to wait for assistance and the product not being available because we live on the wrong side of the mountain so we went to Coles who had what we wanted and received better service. It seems that customers are not a propriety for Woolworths.
Requested rain check for Rose Hip Oil, assistant manager was called,his manner was rude and arrogant, made me feel very intimidated. I normally shop at Patterson Lakes, which does not always have advertised specials. I will never put a foot in this store again. I am in my eighties, and do not need to be treated in this manner. This was on Friday 20th March.
I visited the store today 16 March 2015, around 11am to 12pm - Flamingo Vlei Woolworths in Tableview, Cape Town. The flapjacks, yet again on the shelf has already reached its sell by date (dated to be 16/3/2015), Also loads of Hot cross buns on the shelf today, which ALL of them already reached its sell by date. In the past I had issues with the long life milk, marked on the box as expire in several months time only, yet when I opened one of em (part of a 6 pack), it was off/sour, just purchased from the store and its sour. What is happening with the quality of your merchandise? This is alarming considering how you promote yourselves. Totally disappointed in Woolworths. Going there seems not worth it anymore.
I have bought hot cross buns from Woolworths (Morayfield shopping centre) on several occasions in the past and have always found them to be good. I purchased a half dozen traditional buns this morning. I was very disappointed with them. Hardly any fruit in them at all. One bun contained one lonely sultana and no other fruit whatsoever. The most fruit contained in one bun was three sultanas. The body of the buns were also a tad dry and flavorless. Did not appear to have any spices in them. Two of these buns now reside in the kitchen tidy.
There are no customer toilets available in the Cootamundra Woolworths store, there is a toilet there but approx for the last 12 months or more the customer toilet has had a sign displayed "customer toilet out of order " when my son was 3 he was toilet trained and we had frequented the toilets during a shopping trip there, shortly after the toilets became out of order, my son is now 5 and when he needs to go we have to leave our shopping in the trolley and walk to the nearest pub.. it is a bit of a joke for people with children, I could understand if they never had a customer toilet in the first place but to have one and not bother getting it fixed is a joke, when staff were asked when it would be fixed, they couldn't tell me. Not happy
My mother and I bought some bananas - in a pack labelled suitable for children to take to school. Between us we bought 3 x 1 kgs packets. They were green when we bought them and three weeks later they are still green and inedible. We have had to throw them out. I don't have my docket. These were purchased at your store at Marion Shopping Centre in Adelaide. I am really angry. Woolworths should never have sold these bananas in the first place, especially considering how expensive they are at the moment. Fresh food my arse. Next website is Facebook to vent.
I visited your Regency Plaza store on 11/03/2015, and bought Bulla original thickened cream, went to use it when I got home only to find the use by date was 09/03/2015, I threw it out as it would have cost me more in petrol to return it, on the same visit I was overcharged on 2 items, which luckily I noticed when I got to my car, I was also overcharged the week before on 1 item at another Woolworths store, as well as those problems, when I got to the checkout with my considerably amount of groceries, I found that the only checkout that was open was 12 items or less, I didn't have any choice, but had to go through this checkout, trying to put all my items on the tiny space was hard enough, but it wasn't pleasant having disgruntled shoppers behind me thinking it was my fault....please Woolworths, lift your game !!!!!, P.S I think it is illegal to sell products after their "use by date" !!!
Bought yogurt (new range - full cream) last week. Wanting to have one today (04.03.15) however it was fermented already however the "use before date is only 07.03.15.
I am so dissapointed with the experience I am getting from Woolworths Country Road Sandton. I am actually shocked as woolworths takes pride and markets their store as 1 that provides the best service and up to now, I have always believed this, however this has changed.
I called in at Sandton country road stand alone store on Tuesday 24th Feb enquiring about a country road weekender dress style 502712492 size 16. I requested Simon to check where he can get the dress for me since they didn’t have a size 16 in the store. He told me that there are 2 dresses available at Cavendish mall in Cape Town and assured me that he will order the dress for me. He called me after to advise me that he has ordered the dress and it should be in Sandton within a week or so and I then requested him to follow up on it as the dress was on promotion and I wanted to get the dress still on promotion and most importantly wanted to wear the dress on my Bday which is on the 8th March. He promised to get the dress for me.
I then called him on Friday the 27th of Feb to follow up on the order. He then told me that Cavendish Mall has misplaced the dress however he found one in a 16 at Craddle Stone Mall and has ordered it and it should be in Sandton Saturday or Sunday. I told him I will come collect the dress on Tuesday since as I am coming to the sale.
On Monday 2nd March I called and was advised that Simon is not in and Sophia who answered the phone was going to check the whereabouts of the dress and call me back. Sophia never bothered to call back. I called back and spoke to Bandile and he called me back after speaking to Craddlestone and advised me that the dress is lost, Craddlestone said they send the dress to Eastgate mall. I told him that he must look for that dress as that dress was ordered for me. He then called me back to advise that the dress in indeed on its way to Sandton (that was on Monday 2nd March)
On Tuesday I drove to Sandton to collect my dress and the dress was not there and both Sandile and Bandile were not at work. Was told that I will get a call as soon as the dress is in the shop. Today 3rd March, I have been trying to call Sandton since 9:30, the phone is just ringing. Is this the kind of service that woolworths prides themselves in? How do dresses get misplaced (Cavendish mall & Craddlestone). May I please have a competent person to assist me in getting my dress.
I am totally disappointed in Woolworths customer service I have sent numerous emails with a response from Woolworths customer service that someone would contact me within 24- 48 hours guess what no contact made. I have been reading other comments and I agree it is time for change I will now be shopping at Coles. I called Coles customer service querying the price of Jalna Greek Yogurt tub which was being charged at $11.99 and at Woolworths it was $11.20 a .79 cent difference. My query was taken on board and a week latter I received a phone call from Coles Customer Service advising me that Jalna Greek yogurt is now $10.99 I am so glad someone listened and responded and I was also told they were reviewing all dairy case prices. WELL DONE Coles you at least listen to your customers watch out Woolworths and start taking customer complaints seriously. I could write a novel on my discontent with Woolworths. Does anyone at Woolworths care.??
Hi Woolworths Forest Lake, I asked a staff member were to find salmon that was on special she told me to go to seafood counter. I was waiting at seafood counter as staff were serving a customer next to me, I was next to be served only wanting to ask where I could find the salmon that was special , Staff finished serving her then just walked off down to cold meat counter as some customers had turned up after me, I was looking at the staff member waiting to see if she was coming back she just ignored me taking slight glances in my direction to see if I was still there. then another staff member walk up straight past me & I had to call out to her & I asked where the salmon was then she walked down to the staff member that was serving then walked back past me & out the back door never told me what she was doing, Then returned a two minutes later she then walked around front of counter showed me the salmon that was there I then told her that was not the one on special she then said I will have to go ask again.
Then another staff member come out she then asked me what was it you were after I told her the salmon on special in the catalogue she went & got a catalogue & opened it did let me see it & said this is the only salmon we have if there is any more it would be in aisle thirteen & it was the select brand that was on special I took her word for it as I could not remember if it was something else I asked if that was the one for $7 she said it was I had to take her word for as I could not see catalogue. We went down to aisle thirteen it was in a part were they have there marked down items all missed up no price on anything only one select salmon there I asked will it be $ 7 she said it will go through at $ 7 I asked are you sure & she yes it will I said it was very untidy she said staff were to fix that up but the had not done it.
Went to check out, salmon come up at $ 8.99 I told the staff member it was $ 7 it was in the catalogue she said I will have to check that I told I have been through all this she got a staff member with a catalogue & it was ocean blue salmon that was the one for $ 7 I told her that other staff member told me that the select salmon was the one for $ 7 they sold it to me for that price. The first three staff members were very rude like I had taken them away from doing nothing. Two staff members at check out very helpful. Something that should have taken me two minutes took me an unpleasant 15 minutes.
Being a regular woollies shopper I was[ on not the first occasion] very disappointed again with the quality of fruit specifically the navel oranges from the USA the first one I picked up was covered in mildew I did a spot check and it was not the only one needless to say I did not buy your so called fresh food I showed the employee and he picked out the rotten ones showing maybe the whole batch should have been tossed. Then to top the shopping off when we got to the checkout the girl spotted a rotten onion in our netbag to which we threw the whole lot in the bin. after many years of regular shopping at woollies as our everyday rewards card indicates we are seriously considering changing stores. as for your NZ apricots where are they. in the bin as well sad part we had already bought them. get your act together WOOLWORTHS FRESH FOOD PEOPLE.
On an earlier date i went to Woolworths in Stirling South Australia as i do several times every day seven days a week. I went to the deli section and ordered a half and half salad. The young man that served me informed me that they do not serve half and half, as i was leaving the store i discussed this with another Woolworths worker and he said he would look into this for me as he thought it was possible to do the half and half salad. Today is the 25th of feb------- I made contact with the second worker and he had spoken to management and they had confirmed that it is possible to obtain this salad, later in the day i returned to the store to buy the salad for my family dinner. it was the same young man that served me when i placed my first order. He not only refused to fill my order but was was extremely rude and was talking down to me about where i had Received my information. Woolworths has lost me as a very regular customer and i will inform family and friends on how i was treated.
I bought this product - MOISTURISING NAIL POLISH REMOVER with Almond and Shea Butter from your MERRYLANDS NSW BRANCH. After 1 hour after use my hands starting shedding skin. My skin was burming and the skin was just peeling off both hands. I have taken photos for proof. I am disappointed that this product is actually your own brand. I have already filed a complaint well over 1 week ago but I have had no response. This is not good enough this was extremely painful and this product should be removed form your shelf.
Today we bought a kilo of brushed kefler potatoes when we came to peel them tonight they were green so spuds in bin. The half cabbage we bought was brown when cut up as was last weeks lettuce. Poor show woolies fresh food store under statement of the year. Now buying all our fruit and veg from spud shed top quality foods.
We waited in line at the bottle neck entrance to the Woolworths fuel station in Verner street, Goulburn and we attempted to buy deisel in our 200 litre capacity tank which was on the tray of our 1 ton ute. This was after specifically shopping at Woolworths supermarket in the market place and having to wait in line for 15 minutes prior to being served, because not all check outs were in operation! WHY ? This seems to be a regular occurrence within this store. [THE SECOND COMPLAINT]
Well aware that the discount docket reads 150 litres per Woolworths customer. The attendant refused to turn the pump on because she claims she was not allowed to authorise such a large amount of fuel to be purchased! We told her we had done this before without any problems and would stop at 150 litres, but she was insistent and then she directed us to the Caltex fuel outlet in Sloane street, Goulburn.
Arriving there we realised there was no Woolworths attendant and eventually became aware of the swipe card method by which to gain fuel. {This was foreign} You need not be Einstein to figure out that this adventure, that started with grocery shopping, provoked a range of emotions already, and prevented us from taking advantage of the fuel discount offer!
Why was Woolworths not listening and the fuel offer not honoured ? After refusing us service, and re directing us, why did the attendant not inform us of the method of payment and that the fuel offer would not be honoured at Caltex ?
I was driving to work about 10:12 pm Friday night 05.10.2012. I was heading northbound from Campbelltown on Campbelltown road. I noticed a heavy woolworths truck on my rear vision mirror coming up fast (woolworth's logos are on each side of the cargo trailer all in green colour-it's a delivery tuck). The truck was traveling on the left lane & was doing over the speed limit trying to overtake my vehicle. I was travelling at 80km/ph on the right lane as per speed limit sign. The left lane the truck was on was ending. The right lane I was on merges onto M5. The woolworths truck was next to my vehicle & was trying to cut me off but the truck is so long that if he merged on the lane I was on that I would've been crushed!! I had to take an evasive action by increasing my speed slightly to avoid getting crushed. His lane has ended on the left but tried to disregard my safety & life by arrogantly & dangerously attempting to run me off the road. I managed to remember the cargo trailer's plate which is the back plate number & the actual vehicle plate number which is at the front of the vehicle. I contacted the police to complain about this dangerous truck driver. The police officer I spoke to have assured me that police patrol will be alerted & my complaint was taken seriously. Cargo trailer: U96762 Vehicle plate: AW60GM. Please remember that you need to remind yur truck drivers to value other people's lives & drive safely & reponsively.
I have just returned home after my 3rd visit to Woolworths kiama store were I have spent in excess of $230 so far this week. The store lacks any management expertise, is poorly staffed and overpriced in comparison to other Woolworths Stores. Today as is usual only two major check outs open with large queques, empty trolleys left outside of cashier isles blocking exists ,also empty trolleys and steps left in grocery isles after shelf stacking and empty grocery sheleves in the dried fruit area. You need need to search for a plastic bag to put your goods into in the fruit and grocery area. and it is also not unusual to have to go looking for a shopping basket after entering the store only to find a great stack of them left in the 8 items and under cashier area. I know that KIama residents are mostly aged Pensioners (I am one of them) and that there is no other competition in town. That other custmerson on weekends are mainly tourists who wont complain about poor service rotten fruit and overpricing besides they are only here one or two days. This store needs to smarten up now not wait for competition to arrive, as Coles at Shellharbour is not that far away.
My daughter bought me some panties from Woolworths on Wednesday 31 October. Two panties were bikini style which I do not wear at all. My daughter is obviously not aware of my preferences. I went to the same Woolworth on Friday the 2nd October to ask if I can change it for a full fit panties. The lady behind the counter said she would like to help me but her manager will have to authorize it. Lerato the manager on duty of the customer care then came on the scene. She had a total unwillingness to assist me and just said it is company policy not to exchange underwear. I can understand such policies but my problem is that any one with a bit of common sense can differentiate between underwear that's been worn and those that was not. Those panties were just as it was bought in the parcel with its price tags still attached. It was not like I bought it for myself. Both cos R80-00. For me it is unacceptable to waste money like that. Can anybody reasonable maybe assist me? I've been a loyal client for more than 35 years but will truly reconsider if I am not helped with this matter. The manager did not even LOOK at the panties! She said Woolworths received complaints about underwear being used and returned and since then you do no take underwear back. Well I do have a problem with that and feel my complaint weighs equally too that you have received before. Why should we carry the cost of R160 of something I did not even fit and have no use for it. Why not even look at what I have had to return? Surely one should be able to differentiate. Must all clients be treated the same because one or two who have been abusing the system. I am not somebody that can afford to waste R160! Please assist!
Regards
Maretha Vermaak
I just went to woolworths Legana ( 1pm 19/3/13) and purchased some brie cheese for my daughter, not sure if it was the correct one i told the cashier that I would need my reciept incase it was the wrong one. when i took it back yo my daughters house ( 5 mins away) it was the wrong one.
So I returned it to the supermarket. I was met at the front counter by the front end manager she proceded to tell me that i was not suposed to return cheese that it was a new law, when I told her that I was not aware of this law and that I had mentioned that I may need to return it to the cashier and I still was not told about this law she picked the cheese up and threw it across the kiosk area and into the bin. Her atitude was extremly condescending and rude.
No where in the supermarket does it state this law, so it is very difficult for general public to know. I don't think that it is very good buisness practice to have managers that make customers feel stupid or belittled. afterall they are paid to serve.
I bought a pair of slippers for my 2yr old and it looks like two left feet when she had it on. I then took it back to woolworths. I was attended by a girl call Jesse and she then told me that she will call the manager who was anthea fountain. She came not friendly did not greet. I explain to her my problem and she told me that it was worn and she fines no fault in it.
Not even sorry. But there is nothing she can do. Then she walk away. I bought it two days ago then took it back immediately when i saw fault. I always by by woolworths and believe its quality that we get. But im not happy at all. Its not the first time. Major attitude at woolworths vangate mall. They need service training.
Friday 30 November 2012. I would like to bring to your attention my experience I had in Woolworths, Cape Gate store on Thursday 29 November, during my lunchtime. I slipped and landed on the floor in the centre of the Woolworths clothing section. When I wanted to get up using my hands, I noticed that the floor was wet. I looked around and noticed that the wet floorsign was not there.
Two of the staff were kind enough to help me up and were quite concerned. Another staff member Donovan suggested I complete a form and wanted to know If I needed a doctor and Woolworths would cover the costs. I declined at the time, as I was so embarrassed and was pressed for time. I headed towards the counter and while standing in the queue; I felt the pain in my leg. I asked the lady is she would please bring me a glass of water. She also brought me s piece of paper to write my name and phone number. Whilst in the queue I noticed 2 male Woolworths staff members chatting & looking at me.
They approached me, on my way out of the store, stopped me and asked me for my address, claiming to be the manager. He seemed more concerned about the procedures to follow than my well being. This is the lesson I have learnt. That when dealing with public and you experience a problem â What matter is â¦How quickly and efficiently you resolve the matter. If you havenât ask yourself ten times a dayâ¦.How can we do this better?
Purchased a woolworths brand of creamy potato bacon & egg salad from your cessnock store 5/10. As I was eating it tonight I bit into something hard. As I spat it out, on my finger there was a foreign object, black in colour, with similar texture to that of a small piece of wood. I'm not sure what it is, I just thought I'd let whomever is responsible for that department aware of the problem as there may be similar complaints to mine. I should not find a foreign object in my food when eating food from woolworths brands.
I have been buying the triple decker chocolate dessert since Woolworths starting putting it out on the shelves. Lately I've been noticing that the "chocolate ganache" gets spreaded around to create the impression that it makes out a whole layer... after proper inspection... that's not the case. I have tried and tested this... its a fact .. take the thing apart and you won't find any ganache in the middle. White chocolate is also mentioned on the description of the packaging. Nope.. sorry.. that's just cream you're looking at. Lots of chocolate mousse, cream and a little of the cake at the bottom. Looking at this dessert from the outside it creates a different impression. Disappointing indeed especially at R49.95 for 430g.
Dear Sir,
I am writing to register my disappoint at the Customer Service available at the Livingston Woolworths in Perth WA. This is not the first time that I have provided feedback on this issue. It seems that this subject is not being communicated to the responsible Store Manager with an expectation that things need to improve.
For quite a period of time now this store has lacked sufficient staffing levels in store at peak periods. Quite regularly on a Thursday night there is only 3 or 4 individual checkouts open. Staff are not available to serve in the deli area, and the staff in that area are so busy attending to chores such as washing / cleaning up that they quite regularly leave customer standing at the counter waiting to be served.
To add to this issue is the stock fill that is now carried out during shopping hours. We are reguarly having to dodge around stock that has been left in aisle waiting for staff to come along and put it away. Or several pallet loads of stock on trolleys with two or three staff trying to load shelves whilst customers are trying to select product or move around. Customers are not able to shop in areas where they need. I would also suggest that it would only take one customer to move a trolley of stock, resulting in injury to the Customer from falling stock or twisting to trying to move the trolley and Woolworths would be looking at a lawsuit.
The Livingston Store is now going through a refit, the stock layout is confusing and dis-organized at best. Last night we went to select mens razor blades and we found that a security lock had been placed on the prong with a message to seek sales assistance. In that area there are no sales assistants (and I wouldn't think you would want Checkout staff to walk away from their tills to help), the help desk is down the other end of the store and there were no staff in nearby aisles. This situation is intolerable!
Looking around the store, each and every check out had long queues (including the help desk selling smokes), however staff were closing checkouts to go on break or finish without any other staff to work their area. This was at 6.30pm!!!!
Please understand, I am not an impatient person, however my time is valuable and I do not like the cost cutting or the attitude that we will have to wait - which is clearly what is being suggested by the lack of service in this store.
Hope to see some improvements in this store or I will utilize my option to shop in another location. It would be nice to have the Customers in our local area receive the service that they should be entitled to.
Kind Regards
Lucinda
Went you woolworths in boval qld 4305 twice in the last fours days and found that some of there. Staff are unprofessional and full of shit the first time was friut and veg who lied to me as I was told they had run out of product but when I went back there was plentlt on the shelf.
The second time was fresh Milk the area was unclean with milk products everywhere but where there should have been when I was for a product again I was told they were out of but this time your employee laughed at me and thought it was a great joke.
And again I went back next day and there was stock on the shelf as I woolworths is my closeset store I won't be returning back there I would now prefer driving to Coles it's just down the road about five Klms rather than deal with people that treat you like sub humans and really don't give a shit.
Sending this email is most likely a waste of my time if the rest of woolworths staff are the same I would like to thank for listening my complaints if you get enough of these complaints woolworths will soon be gone.
Do yourself a favour and avoid at all costs. Where to begin..... So my little girl was getting her room redone and we decided to order her a new bed, ottoman and wardrobe from Woolworths. The ottoman showed up as in stock and during checkout gave us the option of next day delivery for a few pound extra, seeing how excited she was we decided to go for it.
Nothing showed up, phoned up a few times and every time we were told it would be delivered the following day, didn't happen. After a week we phoned again and were told that it may show up in two weeks time, that's after we paid for next day delivery. Still have not received the ottoman. The wardrobe we ordered, we were told it should be with us by the next Tuesday, nothing showed up. After a phone call we were told it's probably three or more weeks away, don't bother phoning again until then. The bed, well apparently we're looking at several months from now.
Their tracking system is the worst we've ever come across, for several days there were no updates. Then all of a sudden we received an update for three days earlier saying the item was on its way to us, useless. When we asked about a refund we were told that the supplier has the right to refuse the refund so there is very little chance of getting our money back. If you are thinking of buying something from them, DON'T. Do yourself a favour and find somewhere else, over the years we've used lots of online companies before and never once had problems like this.
I recently went shopping on the 21/11/2012 I purchased a recharge docket for my phone Vodaphone from the service desk. I then started shopping, I tried recharging whilst shopping but had no luck due to no mobile reception. While at the checkout I tried again even asking the lady if I was typing in the right number. She informed me it would work better at the front of the store and I was typing in the right number. I went to the front of the store and stood just outside the door trying to recharge. After several efforts I noticed the recharge docket was for Virgin not Vodaphone so I went back in and talked to the lady at the service desk who had served me. She was ready and waiting, no sir this is your mistake you said Virgin and you left the store so I cannot change it to Vodaphone store policy. I said I was sure I asked for Vodaphone she said no Virgin. This is my first recharge as I had been on a plan and even checked the phone before purchase it said Vodaphone Au you can see in security tapes. Well I asked if we could work this out somehow as I wasn't trying to scam or get something for free I still had my shopping $225 in my trolley. No she said I started to ask for another recharge then told her to wait can I speak to someone else. I am the manager you are speaking to someone. I then asked for the store number and her name Neresa Walker service manager. Store Huonville Tasmania store number 7011. Now I rang complaints they tried to conferance me with the store manager no answer she said someone would ring back that is now 3 days later and I would like a resolution to this problem. I have now sent you a hard copy of the complaint and will be following this up with an ombudsman soon.
On the morning of 2 Dec 2012 on my way back from work I went into Woolies Riversquare branch to buy my groceries. I spent about 10-20 minutes picking various food items in the food market section of the store. I then spent another few minutes waiting my turn to pay at the tillpoints. I paid for my groceries, packed them back into my trolley and walked torwards the door past the children clothing department. On my way a swimming trunk caught my eye which I took to clothing department cashiers, paid for it and left. I walked out of the door past a security guard who as though as a second thought called me back into the store when I had walked about 5 steps away from the door and said 'someone' was coming to talk to me. Another security guard came and mumbled inaudibly about something in the foodmarket and a cashier. At this point I just handed him the tillslip which was still lying on top of my groceries. At this point I was raving mad , paralysed and speechless with disbelief.What is the big deal, I can hear you wonder. Retail sector experience a lot of shoplifting especially during this time of the year. This shop is about the size of a 4 roomed house,(seriously) and when compared with other branches such as Eastgate where the foodmarket is bigger than the entire Riversquare store, why is it that I have not encountered this there as I frequent such stores often. Could it be that the security is oblivious to what is happenening in this small shop at any given time seeing that I had spent time going around the food market and spent time on the tillpoints waiting to pay. One might think that this was just a random search, but I have however in the not very distant past,I saw a security guard playing hide and seek with me in the very foodmarket.How ridiculous it was to be followed in a a small area on a quiet midweek afternoon. Is it possible perhaps for you to ensure that I have a pleasant shopping experience each time I visit your business without risking having your wares looted in the procees ?
I am formally emailing you this complaint. I have lived in Coorparoo for 25 years, prior to you building the new Woolies at Coorparoo, we had the shops downstairs and the car park above, exactly where it is now. There are a couple of Swallow families that have been nesting in that same car park for years now and we've noticed recently that many of their Nest have been ripped down from the marks on the walls. What the hell is wrong with your managers? These little birds Have been nesting there since before you came along, they are not doing any damage! they return every year to the same Nest and bring up their babies?
My friend and I purchased a seed ball on Thursday and hung it up out of view to the public, for the mothers To eat, yet when I went back yesterday it has been taken down? Seriously that is ridiculous, the Swallows alone? You'll never get rid of them, and why would you want to? I'm disgusted at this and would appreciate you not allowing the cleaners to continue To destroy their nests? If this isn't stopped I will make it my job to make sure it's stopped. What is wrong with you people? We're talking about beautiful tiny little birds, and lets be honest we don't have many beautiful inner City birds, Swallows are one of the few smaller birds that are left in the city. Your attention to this would be greatly appreciated.
Have feedback for Woolworths?
Thanks for your feedback!
Sorry. Please try again later!