Wyndham Hotels Complaints Continued... (Page 13)

We stayed at the Baymont Inn, West Plains Mo. Oct 19-22, 2017. When we checked out, we realized we had left an expensive Tempur-pedic pillow in the room. We were too far away to go back, so I called the hotel from Joplin, Mo., and talked to the desk clerk about this. I described the pillow in detail, that it was a queen size Tempur-pedic pillow with the name embossed in the pillow itself, in a green pillow case. I was assured that housekeeping would retrieve it, and they would ship it to us. She said she would give the information to the manager, and we would be hearing from her by email or phone. I emphasized that we would pay the shipping charges any way they would like. This started a month long fiasco of unbelievable incompetence, lies, total disregard for a customer, and the theft of our pillow.
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Oct 26: we had not heard from the hotel manager, so called the hotel again and spoke to the desk clerk again. She said she would call us back after she talked to the manager.
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Nov 1: still no contact from the hotel. Called again, talked to the desk clerk again, and was told, “Oh your pillow was shipped this week”, (lie #1). I asked how much I owed for the shipping, and she said the manager would send me an email with that information.
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Nov 7: still no contact from the hotel, and no pillow. On Nov 8, called the hotel again, asked to speak to the manager, and was transferred to her voice mail. I left a detailed message about what has transpired, and again stated that it was a Tempur-pedic pillow in a green pillow case.
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Nov 9: 11:50 am. Still no contact from the hotel. Called the Baymont again, and asked for the tracking number for the shipment that I was advised had been sent when I called on Nov. 1. Again, was told that the manager would send that information to me.
Nov 9: afternoon, received an email from Parcel Express in West Plains for $13.32. Invoice stated “Pillow left at the Baymont”, and could be paid by PayPal, which we did. This automatically updated the account at Parcel Express, and sent another invoice showing $0.00 due.
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Nov 16: 12:20 pm. Have not yet received the pillow. Contacted Parcel Express spoke with the owner, asked for the tracking number for the shipment. He stated it should be on the invoice. Told him the only thing on the invoice was “Pillow left at the Baymont”. He paused, and then said he would get back to me, and then stated that I should have an email within an hour.
Nov 16: evening. Had a new email from Parcel Express showing a shipment sent that day by USPS Priority mail, and a tracking number.
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Nov 18: a pillow was delivered to my home. This pillow had a torn and ripped brown pillow case, and was just a very dirty and stained standard size pillow. It looked like a pet pillow, and this hotel allows pets. There were a number of dogs at the hotel while we were there. This was such a ratty and torn pillow and case that I can’t imagine any person actually using it. To say that I was furious would be an understatement.
I called the hotel immediately and asked for the manager. I was told she was not in. I told the desk clerk that I had been trying to get the hotel to return my Tempur-pedic pillow in a green pillow case. She said “yes, that she had seen it in the lost and found area”. I told her that I had been shipped a dirty and torn pet pillow in a brown pillow case, I needed to speak with the manager. The desk clerk said that she would contact her and let her know of this. I then contacted Customer Service for the Wyndom Hotel group and gave a detailed account of my dealings with this Baymont hotel. I was given a reference number, and told I would be hearing from a staff member this week. As of today, Dec.2, I have not received any communication from the corporate offices.
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Nov 20: Still no contact from the hotel, as usual. I called them again, asked for the manager. The desk clerk said she would transfer me to her voicemail. I refused, and demanded that I talk to the manager about this situation. The desk clerk was familiar with it, and said she would tell the manager when she returned. About 10 minutes later, the manager, for the 1st time since all of this started, returned my call. She said she had just mailed my pillow, and gave me a tracking number. She then asked me if my pillow case had flowers on it. I told her no, it was a plain green pillow case, and I asked “are you telling me the wrong pillow was shipped again???” She said she would double check, and if so she would stop the shipment.
The manager called back that afternoon, and said it was the correct pillow. She also stated that my PayPal account would be credited tor the $13.32 I paid for the first wrong shipment (lie #2).
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Nov 22: Received the pillow from the hotel: WRONG PILLOW, CORRECT PILLOW CASE. The pillow case was the correct one, which matches our sheets and the other Tempur-pedic pillow and pillow case. However, the pillow was just standard size generic foam pillow, not a queen size, and not at all any type of Tempur-pedic. It is very obvious that someone removed our pillow, and replaced it with this one. These foam Tempur-pedic pillows fit tightly in the pillow case, and you cannot just hold the case upside down and have the pillow slide out. You have to ‘walk’ the pillow out, tugging first on one side, then the other, etc. This was a deliberate removal of our pillow from our pillow case, and replacement with a smaller size cheap foam pillow. Did they think we wouldn’t notice???
Contacted the hotel again and asked for the manager, and was informed she would not be back until Friday, the 24th. At this point I am done, done, done with trying work with the hotel about this. I have accepted the fact that I have lost a $120 pillow, and to add insult to injury, I also have had to pay $13.32 for that privilege.
...
I have written a more detailed account of this, including the person’s names that I have dealt with, pictures of the pillows and cases sent to me, pictures of my matching Tempur-pedic pillow and pillow case at home, and pictures of these pillows side by side. Also the invoice from Parcel Express, which I have never been reimbursed for either via PayPal or the credit card I used to charge the hotel room (as of today, Dec 2). These documents are being sent to the corporate offices of the Wyndam Hotel group.
...
I seriously doubt that anyone at the corporate offices will read this posting, or even care about if they do. That is why I am also posting this on social media outlets and travel web sites, so that others can avoid the problems we had.

Employee found locked in my room going through my personals while I stepped out for breakfast.

If this is for the hotels please forward to the "RESORT COMPLAINT DEPARTMENT", in August I received a phone call to tell me that I had missed my payment on the 20170728. I informed the person that called that I would pay. and the y indicated that they could use the checking account on file. I said "YES". Then September came along and you wanted payment for August. The person suggested that I use my MONEY that was in my maintenance account. I said sure that way it saved me from using money from my bank account. Now less then two weeks ago I was inform that my account was delinquent and I owed $610.00. I was told that I had missed AUGUST and SEPTEMBER and OCTOBER was due. At which time the representative asked how I wanted to pay this? I told her I did not miss any payments and refused to pay them until it had been rectified. Noone has called me to indicate that there was a problem. That evening I called Ingrid and paid with my maintenance dues account. Now with much frustration and the inability of your people not calling me back after reviewing my account and having Ingrid cross examine me as to why I would let it get so far behind. I told her it was not my FAULT. I made arrangements and trusted Wyndham to do the right thing. You didn't and you still got paid. Really dishearten with your practice of you were at FAULT for not submitting the paperwork and your follow-up. Not to mention when I asked for the COMPLAINT DEPARTMENT I was transferred to other departments that could not help and then I waited on the phone for 1.5 hours to hear nothing but music and advertisement. That was yesterday, a week ago I waited over 30 minutes. Your company owes me an explanation and a letter to the Credit Bureau indicating that I was not the cause of the above action. To further I want a written apology for my records. 901-335-9402

We booked room 113 at the Baymont in Harriman Tennessee. On the second night I made mention that we may have seen a cockroach in our room. The office sent house keeping in to clean the bathroom. No offer was made to change rooms. On the 4th night at 8pm we found a live roach in our sons crib, I notified the front desk that stated it has been an issue in that back roll. Upon packing to leave we noticed them in the fridge as well. We cut our trip short and was offered a refund for two nights. Instead of that refund the hotel charged my card an additional night and refunded the unauthorized charge but still has failed to return the original two nights offered by hotel manager RJ upon our check out. RJ was unable to give us a receipt for this transaction as he stated he needed the owners override information to do so. I have called the hotel three times with no response. I took the cockroach we found in my sons crib to the front desk, where staff tossed it in the trash. I have stayed at this hotel every year for the last four years. Please check my reservations this is totally unacceptable conditions for any hotel to operate in.

INJURY SUSTAINED DURING STAY AT SUPER 8 DAYTONA BEACH OCEANFRONT
CONFIRMATION # 98311079
WYNDHAM REWARDS #163834801G
HOTEL STAY OC.6th to OCT. 11th, 2017. ROOM 238

I AM REPORTING AN INJURY RECEIVED DURING STAY AT SUPER 8 MOTEL ABOVE.
I SUSTAINED AN INJURY TO MY LEG, CAUSED BY A METAL BAR STICKING OUT OF SIDE OF BOX SPRING MATTRESS. THIS BAR WAS HIDDEN BENEATH BED SKIRT & AND COULD NOT BE SEEN.
I WALKED BETWEEN BED & AIR CONDITIONER TO ADJUST TEMPERATURE.. ON DOING SO MY RIGHT LEG WAS GOUGED/SCRAPED ON BAR. CAUSED DEEP GOUGE. BLEEDING AND BRUISED..
THIS WAS AT APPROX. 1:15 am OCT.11th. I IMMEDIATELY CALLED DOWN TO FRONT DESK TO REPORT INCIDENT. WHEN MANAGER/SUPERVISOR (CHARLIE) WAS TOLD AT 9:00am ALL HE COULD/WOULD DO WAS REFUND 20% OF STAY. THIS AMOUNTS TO $65.72. SO FAR HAVE NOT SEEN IT AS CREDIT..
THIS IS AN INSUFFICIENT COMPENSATION FOR THE INJURY I RECEIVED. THE INJURY WAS NO FAULT OF MINE.
INJURY WAS DUE TO NEGLIGENCE BY HOTEL ITSELF. METAL BAR IS A DANGEROUS SAFETY HAZARD.
AS OF TODAY INJURY IS A DEEP GOUGE, VERY SENSITIVE, SWOLLEN AND BRUISED..
I FEEL I SHOULD BE COMPENSATED FOR THIS INJURY AS IT WAS HOTEL’S RESPOSIBILITY TO PROVIDE A SAFE ENVIRONMENT. SHOULD NOT EXPECT THERE TO BE HIDDEN METAL BARS PROTRUDING FROM BEDFRAME..

I HAVE INCLUDED PHOTOS TO BACK UP MY COMPLAINT.

PLEASE ADDRESS THIS COMPLAINT WITH THE DUE DILIGENCE IT DESERVES..
THANK YOU,
DIANA MEIJER

We recently rented seven (7) rooms at the Americinn in Madison, Wisconsin West for our family to stay for a family wedding in Madison, Wisconsin.

I am writing to your company based on our having receiving notification that your corporation has bought this company. I have filled out many complaints about our service on Friday, October 6, 2017 and Saturday, October 7, 2017 the date of the family wedding.

I am sending detailed comments to various entities and though I am VERY upset about the quality of our stay, I do not expect any action on your part to take our complaints seriously.

We paid a 'special rate' of $149.90 per night for double queen, plus tax for a total for each room of $343.28 per room all of which I charged on my American Express Card.

I am writing this with little hope that you will take any action to correct these problems because it is so obvious that our complaints would be the same for any visitor, but that few people might take the time to express these issues. But since our group was so large, and we all had the same complaints I am at least putting it on record.

The worse complaint was the staff at this motel calling the police for a smoker in a room next to ours. Our 3 year old granddaughter who is asthmatic was affected by the smoking in that room, the police came, the staff did not move the occupants and they kept smoking. THAT was outrageous.

As I mentioned we were in town for a wedding on Saturday the 7th of October and we had little choice but to stay out of that area except to sleep. It was outrageous.

So I am formally complaining with little hope of any action on your part except my ability as a consumer to spread word far and wide in every venue I can about this poor quality of stay. I am sure your company got a good buy with this motel chain because it is obvious they have skimped on maintenance and repair for a very long time. You will rehab and it will be that way and you will make your profits and people like us can jump in Lake Mendota.

I AM APPALLED with one of your employees! His name is Tony N. Brian.

After the shooting in Las Vegas, I read about a man who was shot and died while saving the life of his wife, Sonny Melton. I went to his facebook page https://www.facebook.com/sonny.melton.7 and saw the hundreds upon hundreds of people leaving their sorrow to hear about it.

Much further down Sonny's FB page was a post from Tony N. Brian saying it would never have happened if Hillary Clinton had been president! People, both parties, are pleading with him to take down his posts but he keeps going and going AND PART OF HIS PROFILE IS WORKING FOR YOU.

This is outrageous and extremely inappropriate at a time like this. I was crying while reading about this selfless man who saved his wife and all of the endearing replies about his bravery and life.

YOUR EMPLOYEE IS A THOUGHTLESS MAN! One of his dozens of posts there: Tony N Brian: this is a post from the first victim of Las Vegas to be named.. how ironic that he celebrated Hillary’s loss yet Hillary’s win would of most likely meant he would still be alive today rather than dead. #CarefulWhatYaWishFor so sad..

God is watching all and I pray Tony N. Brian gives more thought about what he says, when he says it, and who he works for.

I believe he works for you in Orlando, FL. Here is his FB page with his picture: https://www.facebook.com/tony.silva.71?fref=ufi&pnref=story

Thank you and God bless.

My wife has MS and has a hard time walking. I called your hotel and asked permission for a scooter to be delivered. I was told “no problem”. When the company went to deliver the scooter, they were told that there was nowhere to secure it. The scooter company then contacted me and told me that the delivery of the scooter was denied.

I called the hotel and the person who answered refused to give me his name. He told me that they couldn’t secure the scooter and that was their policy. I explained that my wife couldn’t walk that well (she has MS) and that we needed the scooter in order to be able to get around Las Vegas. He said that if I didn’t like the policy, I could go somewhere else.
Normally I would have canceled my reservation but I had a reservation that couldn’t be canceled. I told him that the policy was discriminating and he then hung up on me.

When I called the customer care line, I told the girl I am not looking for anything but was very frustrated by the lack of hospitality. All I could think of was that we were going to Las Vegas and would be stuck at the hotel. The customer care rep said that the hotel GM (Miguel) , would call or email me within a few days. That never happened.

All I wanted was an apology by the GM for what his employee said and did. It has been a week and this is the first contact I have received. The GM , while we were there, never made a point to talk to us. Now you have sent me a “form Letter” to promote your rewards program. This is a joke! Your hotel has discriminated against us. I have no intention of ever staying at your hotels. Discriminating is against the law. As long as the request is reasonable, then the business owner has an obligation to the customer. Do you really think anyone is going to believe you couldn’t secure the scooter for 24 hours?

Brad

This was my response from your care unit, a form letter promoting the rewards program . I have also decided to post my complaint on all travel websites as well as send my email and a copy of your email to the BBB of Las Vegas, the Chamber of Commerce, the local newspaper as well as the TV news station. When profit becomes more important than discriminating and hospitality, then that business doesn't deserve to serve the people.

From: WHG Customer Care 1 [mailto:Customer.care1@wyn.com]
Sent: Tuesday, September 19, 2017 9:39 PM
To: brad@bradw0798.com
Subject: BAY 29414 Walker 3912467

Hello Bradley,

Thank you for contacting Wyndham Hotel Group, Customer Care. We are terribly sorry to hear of your experience and greatly appreciate you sharing the experience with us, and being a partner in our success.

We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

As a thank you for your support, we would like to apply 3,000 points to your Wyndham Rewards account.

Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

If you are currently not a Wyndham Rewards member, let me share with you some of the great benefits of being a member!

Earn points at over 7,800 participating hotels around the globe, including: Baymont Inn & Suites®, Days Inn®, Dolce Hotels and Resorts®, Hawthorn Suites by Wyndham®, Howard Johnson®, Knights Inn®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, and Wyndham Grand® Hotels and Resorts Stay everywhere from North America to Europe to China and more.

Redeem Wyndham Rewards points for Go Free℠ free night stays or for Go Fast℠ discounted hotel rates at any of our participating hotels at the following brands: Baymont Inn & Suites®, Days Inn®, Dolce Hotels and Resorts®, Hawthorn Suites® by Wyndham, Howard Johnson®, Knights Inn®, Microtel Inn & Suites by Wyndham®, Ramada®, Super 8®, Travelodge®, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Hotels and Resorts®, Wyndham Garden®, Wyndham Grand® Hotels and Resorts and other exciting destinations.

Redeem points for a variety of other rewards, such as gift cards and merchandise.

Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners.

Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham Rewards® Visa Card.

Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamrewards.com.

Please respond to this email advising us you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to set up your account and apply 3,000 points as our way of saying “Thank You” for being a loyal supporter of our Wyndham properties.

Thank you for choosing Wyndham Hotel Group!

Best Regards,

Brian W.
Account Specialist
Wyndham Hotel Group
Phone: 888.775.3379
Fax: 888.565.7707

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By reading the message and opening any attachments, the recipient accepts full responsibility for any viruses or other defects that may arise, and for taking remedial action relating to such viruses and other defects.
Neither Wyndham Worldwide Corporation nor any of its affiliated entities is liable for any loss or damage arising in any way from, or for errors or omissions in the contents of, this message or its attachments.

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I hope I get a letter back from you.
I have been trying to contact the corporate offices but I am having difficulty.
I went to Nashville to escape the hurricane in boca raton Florida. once we heard it was over my daughter made a reservation for your hotel in Orlando. it was bumper to bumper traffic and it took us 22 hours to get to the hotel.we ordered two rooms with two double beds because we were 4 single women. we called to tell the hotel we would be late for we were in horrible traffic.they said no problem.we arrived at 6;30 in the morning.there was nobody to help us. okay we managed. they put us on the second floor with one bed in each room. I am 76 years old and I just had my hip replace. I had a terrible time walking up the stair and then finding our rooms were wrong. my daughter went back and complained and the manager said thats what we have . you have no choice.
this was truly horrible. one bed instead of two. no safety bars in the shower and no non skid mat.
apparently you don't care about older people.
I am so disappointed with this hotel.
I live in boca west which is a very high classed are in boca raton florid.
we all love to go to Orlando and see Mickey. I would like to write an article about the treatment in this hotel in our local magazine.
this is a very wealthy area with 3500 families and I don't want anyone to stay at your hotel;.
this was disgraceful how you handled my group.
the reservation was in the name of my daughter shari kasner and she had booked two rooms two beds in each room
the hotel was 8100 international drive Orlando
I hope you address this matter as quickly as possible with an apology and some explanation.
I am so disappointed in this experience
our room was 3541 and 519 0n the second floor
the date was Tuesday sept 12 however checking in at around 530 in the am
we slept maybe 2 hours and left.
I expect an apology and I think you need to improve your safety regulations for older people and be more helpful in times of crisis.
caryl kasner
561 483-3593
thekaz10@aol.com
if I don't hear a word from you this letter will be posted in the boca raton newspaper

I reserved three rooms in May and late July realize there was a conflict in my schedule, so the rooms were canceled. The date of check in, I have the charge for both room deducted out of my account. I called the hotel and was given the run around an hung up on. It has been three days, five including weekend so I call corporate again. The complaint I filed was never registered Friday therefore, I am still out of my money and the initial complaint finally filed. Btw, the rooms should have been cancelled with no charge on July 31st the day I cancelled the reservation.

Room wasn't cleaned the day we arrived never cleaned the whole time we were there. Had to go ask for towels and washcloths because they didn't bring them, had people outside our room at the pool until about 3 am in the morning. Found out the room phone wasn't working when I tried to call about the people at the pool at three am. Phone was finally fixed the last day. What was more distressing was the fact that when we arrived to the room on Friday Sept. 1st the room looked clean at a quick glance so we left to go enjoy the area and didn't notice until we got back that evening that there were men's swim trunks hanging on the back of the bathroom door and when we actually looked around you could tell that the bathroom had not been cleaned just straightened and toiletries towels and washcloths replaced and bed straightened. Made us afraid that the bedding had just been straightened instead of changed after last guest. Still not sure. The next day we left early came back late same thing with the room, had not been cleaned just towels replaced and beds straightened. Sunday we left again early came back late the room had not even been straightened let alone cleaned and we had to go to registration to get towels and things. This was the first visit for my friend to Charleston and I convinced her it was a good place to stay that although it is not like most of the hotels in that area it was safe and clean and in an excellent location and budget friendly, which was important to her. Needless to say she will never stay at this hotel again because of this experience even though she is planning more trips to Charleston. My husband and I have stayed here before and brought other people too but after this last experience we cannot in good conscience recommend this hotel again unless there is a drastic change. For some people vacations can be a once a year thing that people budget for take time off work for look forward too and at the very minimum you want to know that the place you are staying at is clean and safe. I did not feel this way at this hotel this time.

We stayed at your microtel in owatonna Minnesota. We had two rooms room 122 & 124. Both rooms were non smoking rooms. We stepped out for dinner in the evening upon our return we found room 124 stunk a strong order of Cannabis so strong we had to open the windows to air it out. We spoke to the attended who could explain why this occurred. There was no air -conditioning in the lobby or eating area. Needless to say it made our stay at this location very unpleasant. I believe you office should investigates this management as to why this thing are happening.

Hello,

I used a 3rd party vendor, AMOMA. After the booking, I called the hotel to confirm my reservation. They told me that the vendor had booked a smoking room. I asked Malinda several times if she could just switch me to a non-smoking room. She was adamant that your system would not allow her to make any change. I offered to pay to upgrade to a different room. Again, she stated that was not an option. I proceeded to go to the location as I needed to stay in that area for business and I went to see if I could tolerate the smoking room. When I arrived, I asked her again to move me to a non-smoking room as I am allergic to smoke, she refused again saying it was out of her control. I checked in and went to the room, the room was unbearable and I went back to the front desk. She agreed to spray the room, but I told her that the smoke was too strong. She continued to refuse so I told her I could not stay. She said she had talked to the manager and nothing could be done. At this point I am appalled at the fact that customer service is so poor that she can’t simply switch a customer to a non-smoking room especially since I told her I am not a smoker and I am allergic.

I did reached back to the vendor and the vendor stated that the hotel chooses the rooms. Since I didn’t stay, the vendor reached back to the hotel to get a refund. Malinda told their quality team that she offered to change my room for a charge. Firstly, I asked her to this from the beginning just so I could get to my business at hand. She refused. So on top of all of this, she blatantly lied to vendor as she made the same claims of not being able to anything to me and another person trying to help me get someplace to stay. Secondly, a non-smoking room is not an upgrade. IF she had offered this, why would I be charged.

This is the worst case of customer service I have ever experienced in my travels. I thought well of your brand. I was really disappointed that this establishment carries your name with such poor customer care.

Alarm went off when I turned heat up to 72, told it was from dust.
Toilet loose and making terrible sound when I sat on it, reported, it was never fixed, I was there 2 days.
TV was hard to learn to use 2 remotes, cleck didn't know how to instruct me, and no brochures.
Kitchen was filthy and I had to ask for a table to be cleaned off; also she brushed all the crumbs from the counter onto the floor to walk in.

I was a guest at this motel and they don't even serve coffee for the guests but if I'd of been Asian or from bejein or China as a tourist I'd of received a complete breakfast and coffee and juice for free I seen it with my own eyes, instead they have a restraint in same building that gives kickbacks for breakfast only, to the front desk, slot of truckdrivers stay at this motel because it's the only place near with truck parking and it's a shame that Wyndham allows this property to take advantage of guest intros manner hell even motel 6 offered coffee and that's the sad part about it knights inn is suppose to be an upper class motel with amenities for its customers my stay was on the 20th and 21st of August 2017 .ull never repeat that motel again. I checked out after prepaying a 4 day stay. It's ridiculous that corporate allows things like this to happen to paying customers who expect what every other Wyndham chain motel offers except this one
Sincerely, victor harlen

The Wyndham Hotel in Richmond VA recently turned away a person with a disability, a person who had a service dog. The manager, Titus, said he didn't believe that the dog was a service dog and wanted proof. According to the ADA there is no paperwork needed.
I can promise you I will never stay at a Wyndham hotel unless some sort of change is made. I have many family members and friends who due to circumstances beyond their control must have a service dog. Believe me, they would rather NOT have to have one, but they do. I feel that your company is being discriminatory against people with disabilities and Unfortunately for your company, this individual has lost you a lot of business.

Here is the ADA information.

Assistance Dogs in Public and in the Community
As a business owner, employee, or other member of the community, there are some important things you should be aware of regarding Hearing Dogs, Autism Assistance Dogs and other types of Assistance Dogs who have public access rights.
Assistance Dogs include Guide Dogs who are trained to help people who are visually impaired, Hearing Dogs who alert people who are deaf or hard of hearing to sounds around them, and Service Dogs who are trained to help people with mobility problems and other physical disabilities.
According to the ADA (American’s with Disabilities Act) and state laws, people with disabilities are allowed public access rights for their specially trained Assistance Dogs.  This means that their Assistance Dogs are legally allowed to accompany the person into stores, restaurants, public transportation, and other places where dogs are not normally allowed.
Along with this right, the person and his/her Assistance Dog have the following responsibilities:
The Assistance Dog must be well behaved and under control, on leash or harness.
The Assistance Dog must be well groomed.
The person is responsible for cleaning up after the Assistance Dog and for any damage the dog may do.
The Assistance Dog must be trained to perform one or more tasks for the person to help with the person’s disability.
You, as a business owner, employee, or member of the community, may ask the person the following questions if you think there is a need to verify that this is truly an Assistance Dog:
Is that your pet?
If the person says, “No, it is my Assistance Dog (Service Dog, Hearing Dog, Guide Dog),” You may then ask, “What does the dog do for you?”
In order to have public access rights, the dog must be trained to perform a physical skill.
You may NOT legally ask the person what his/her disability is or to show proof of disability or proof of where the dog was trained.

I would give you a 1/2 star if I could.

So disappointed,
Konya A Bloomquist

I got not very good customer service at your Super 8 in Pinetop Arizona. I stayed there Aug 11th and 12th. I got woken up not once but TWICE by
I hope were people from the front desk. They kept knocking and knocking until I woke up. When I opened the door, they shouted to someone else "there is someone in this room". So said they were sorry and left. Twenty minutes later, another knock on the door. Different person asking me how long I had been in this room. I was upset and said I made the reservation online for Aug 11th and 12th. I so glad they didn't rent this room to someone else and they would have walked in on me showering or sleeping. Not very happy. Thanks Patty Brady

I called the Ramada Plaza Ojibway in Sault Ste. Marie, MI, on June 20, to reserve three rooms for July 14 and 15 for the Gus Macker. Our team was unable to partake in the Macker as there were not enough teams in our division. I called the Ramada on July 10 at 9:37 a.m. to cancel my rooms, all was well. I opened my credit card statement on August 1 and was appalled to see that I had charges in the amount of $2,574.97 for the Ramada, seven different transactions on multiple different days, six of those in the amount of $350.54 and one in the amount of $350.84 (the 30 cent difference doesn't make one bit of sense), the last charge was made on July 14, now I have interest charged as well!!! I called the Ramada immediately and spoke to Tori on August 2 who said she would take care of the matter as soon as possible. One week later I talked to Joanie who also said everything was taken care of. As of today, August 9, the charges still haven't been reversed on my credit card although Tori did tell the credit union that everything had been processed on Monday, August 7, so now it's a waiting game to see if in fact this matter was taken care of. However I do not appreciate the fact that Tori told me they would do everything in their power to resolve this matter as fast as possible, then turn around a week later and make a false accusation to the credit union employee today that I was a "no show." I explained to Tori on August 2 that I have the date and time recorded of my cancellation, four days before check-in, so I gave her that information; she told me everything was legit and once again reassured me that everything would be taken care of. Something just isn't right about this whole thing.

If you are going to charge a customer at the time of the reservation, you need to inform the customer when making the reservation! One would only assume that the ONE TIME CHARGE (not 7 charges on 3 different days) is made at the time of check-out which is the norm at most hotels.

Could you please look into this matter and see if in fact the Ramada Plaza Ojibway in Sault Ste. Marie, MI, took care of this issue on Monday, August 7. I understand mistakes can happen but it should NEVER be at the cost of the customer.

I will be awaiting your response.

Thank you.

JoEllen Thoresen

Booked Wyndham la bella maison for October 28th to 31st. It was a 2 bedroom suite,which was listed and sold to me as a hotel room. After getting into our room, a girl from concierge desk with information about New Orleans and then as if we were Club Wyndham members, we told her we were rewards members, she then invited the 4 of us to have breakfast on Saturday or Sunday, we told her we were not interested in any presentation, she told us that they were not doing that and it would be just a informal gathering. So we told her we would go on Sunday.

When we got there they gave us papers to fill out and then a gentleman came out to get us. When he came out I told him that we did not come here for that and if they wanted to give us a presentation on there vacation condo's then they should have given us a special rate, but after paying $1470.00 for the room I was not about to listen to a presentation that they said was not going to happen.

He said just come in and have breakfast. We told him no and ask for our $20.00 back they had us give them to reserve our place for the breakfast. We were not the only people that refused to stay, plus she said we would get breaks on tours, would give us 1,00 points, and give a gift card of 75.00 to my son, cause he had already book tours. Well none of that happened. Also if this was sold to us as a hotel, no one made up the room and we only go 8 bath towels for the 4 of us. If we used the coffee we could purchase it, this not the case at hotels. If you don't want to do this things don't list it as a hotel.