Blog 
Write for Us Wyndham Hotels Complaints Continued... (Page 14)
1240+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
I paid cash for a 2 night hotel stay. I was forced to leave a $100 cash deposit which I should have received back when I checked out. This did not happen. I was told they did not have access to the safe and I should call on Monday. I have done that (today is Monday) and I have been given the run around each time I call to speak with Angela the manager. I've been told all day "she is in a meeting". Trust me, I've stayed at your hotel and there is no meeting going on there I can assure you.
When we checked in on 7/4/2019 the front desk clerk had to leave, get in the elevator and go upstairs to see if our room was available. It was a complete mess. Then, in front of my children, the front desk clerk proceeds to tell me how I will receive a "$250 fine for smoking a blunt in my room". Who says that in front of children? 4 children! I will continue to write bad reviews and make complaints until I get my $100 back. My cell phone number is 618-638-0687 and I would like to be contacted right away. Thank you.
I am writing to inform Wyndham that the Super 8 By Wyndham located in Red Wing MN is not by any means near Wyndham standards. We actually had to leave the hotel and get fresh air. My husband had a very hard time breathing because the room was damp and musty, he's got a compromised immune system. We both had a bug crawl on us once we touched the bedding. There was a shattered window adjacent to the check in desk, there was no security whatsoever in the hotel, we entered without needing a key pass through the back of the hotel. The Jacuzzi was 1/3 filled with water, when we turned it on, the jets were clearly out of the water. There was a 8" hole in the wall behind the door patched with what looked like medical tape and the toilet rocked on the floor. Unfortunately we canceled our 2 night stay and were charged $107.00 for walking in the door. I would not have my name on this hotel if I were Wyndham.
According to the better (Wyndham) hotel we ended up staying at that very night,
we were informed that the police are called to that hotel (Super 8) often.
We stay at Wyndhams because we trust their standards, If I were you, I'd pull out of the Super 8's
This is a first complaint ever sent by me. We stayed in LaQuinta by Wyndham in Doswell Va. on 7/6 room 132. The room had a smell was drab but the bathroom was awful. The tub was black and rusted, chalking was missing. We would not even take a shower and left the next morning without showering. To charge anyone $200.00 for these conditions is a disgrace to the Wyndham Corp. I will be posting this so no one I know stays there and is exposed to this. Left without breakfast due to lack of comfort in the hotel. I wish I had taken picture but did not think of it.
I feel I was pressured into signing a contract My daughter and I were constaling being separated by sales persons I was told I,had 30 45 days to cancel When we tried to cancel I was told I only had 10 days ( which were in small print ) I need to cancel due to health and mental reasons Also Financial reasons I'm 76 years old and when my family called to explain my situation They were told there was no way to cancel They are now ready to contact the BBA and if not a lawyer If nothing can be done to resolve this I don't have the money and if my credit score is effected so be it I'm having a good day today, but have been getting more forgetful everyday
My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.
My family and I brook with Wingate in Columbus Ms. for four day and there night. We received the worst service one can possibly received. We have a disable daughter who was with us and it is very important to have a clean place to stay when a way from home.The housekeeping staff was horrible. We were there for a sick family member and, received the worst service ever, only received housekeeping services once, We brook on July 3-6on the 5 of July (which was my husband and my anniversary ) we came to an unclean room Tiffany at the desk had someone to clean it about 9pm.
The very next day about 10:45am we when out again to came back about 10pm to a unclean room. I was not happy with what I had to bring my daughter to. But this time Tiffany had a diffrent attitude she act as if she did not care and, when I seen that, I demand that she get her supervisor on the phone. At that point because, of my demand she said she feel threaten. I told her me being no please with the sevice was not dereactor to her, at that point she made up in her mind that she felt threaten, I said to her you feel threaten because, I asked to spoke your supervisor. After walking away from someone who turn my complaint into a made of lie as threat to her which never happened. When I was her feel was hurt behind me try to look out for my daughter as a mother my hart whe out to her and, I apologize to her and thinking and, thinking that she thought my disappointment was at her. But littler did I know that this conniving person would make up a story and call the police men on my family, keep in main this is about 10:30 at night. We had to pact-up and leave with a disable child and, look for a place to stay at that time it was after 11pm. After talking to many of people in Columbus about Wingat, I found out the it is a pattern for this hotels to call the police on guess that are not happy with their sever. But I will have this matter look into further, because of what happen to my family in the late night. Thank you for taking my complaint. By the way someone that can be understanding of a caregiver of a special need child and, feel they need to call the police on a family that paying for sever they didn't received do not need to be working for a hotel or anything dealing with customer sever.
Me and my family stayed at Hawthorne by Wyndham in Jacksonville Fl. This was the most terrible hotel experience i've ever experienced. We got locked out our room at least 4 times during our stay. I had to walk to front desk to ask for a blanket for our bed because it only had sheets on it. There were no extra blanket and sheets for the sofa bed, I had to walk and get that either. I recieved no room service at all. I asked for clean towels and wash clothes and I was told I had to go the front desk to get it my self they had no one to bring it. The lady serving the breakfast was rude to everyone because she was upset she was the only one working. I was told I would have a $100 deposit at check in that I knew nothing about. I was told it would be release back to my card at check out but I have yet to receive it. The stay and customer service was horrible and ruin my family vacation.
Do not stay here. First of all my husband and I are disabled. We called far enough ahead and were assurred we would have a 1st floor accomodation. Second the bed had cigarette ash bug debris and rocks on and in it. Third the floor had what at first was a huge red stain which looked like blood. there were three such spots. thankfully a very nice housekeeper came and explained it was a juice stain. Fourth the air conditioner only worked part of the time. Fifth there were curly fries on the stairs leading down to the 1st floor. all over.
1 bright spot. The steak and shrimp supper was amazing from their in house restaurant. Both of the receptionists were great.
We just expected a clean 1st floor hotel room for one night. that did not happen.
Finally we were assured by the receptionist the supervisor would be notified and we would be contacted. that didnt happen.
if u dont mind dirty carpet and dirty beds well enough said.
This hotel should be closed for a complete makeover. Our room was dank and smelled moldy. Anything left on the floor was damp. We stayed two nights and although room was made up with clean towels, the carpet was not vacuumed, the sinks were not cleaned and the bathroom floor was dirty. The toilet was loose on the floor. The phone was broken - the message light blinked and clicked constantly. We reported it both days asking for it to be fixed or switched off but nothing was done so we had to unplug it. That meant we couldn't receive a wake up call. Security was nonexistent as the outside doors on the side and rear of hotel were propped open because they were broken. And the desk knew about it. There was no restaurant, although the listing said there was one. The provided breakfast was almost inedible - some sort of pre-made egg squares and the breads were the cheapest. This hotel gives all Ramadas a bad name.
Super 8 by Wyndham - Raton, NM --- Stayed in room 114, June 2019. Room was dirty, laminate bedroom floor had not been mopped. No toilet tissue holder. No TV remote. Room card had to be renewed (scanned) numerous times. Grounds littered and parking lot has broken pavement. This is a Wyndham property (!!!!!); they should be ashamed to have their name on this property. Do not stay here.
I recently stayed at Travelodge Seattle (hotel id: 07033)
We were not offered 20% for a 2 night stay and the only thing I can say positive is the beds were very comfortable.
The bathroom was scary. It had a rusty kleenex box that fell off the wall when used. The wall paper was scotch taped to the wall by the toilet. The linolium was coming away from the wall and the fixtures in the shower were rusted and falling off the wall. You could also tell where there was extensive mold damage in the shower.
The front desk could have cared less that they had given us and others wrong information about the fireworks which is the one reason I chose Travelodge. For the cost, I won't return.
Juanda Schatz
On July 5th 2019 my wife and I made reservations at the Days Inn in Jefferson, North Carolina. We were attending the Christmas in July celebration in West Jefferson. Having stayed at Wyndam facilities many times before and this being a Wyndam associate we thought we could trust the accomodations at the Days Inn. We were assigned room 146.
As we opened the door to the room we were overwhelmed with the odor of what smelled like a wet dirty dog. The odor almost made us sick. The room was also not as clean as we are accustom. We went back to the front desk and ask the desk clerk to come check this room out and verify this condition and we requested another room. The desk clerk indicated there was no other rooms available, would not come to verify the condition of the room and would not refund our money.
Having no other options we tried to stay in this cruddy room. We did not get much sleep and the next morning our clothes even had the odor of this room. This disgusting room ruined our vacation. We were very disappointed
If this is the best Wyndam has to offer. I suggest you close this motel and go out of the motel business.
This event and complaint was also filed at the office at Days Inn however we were told that general manager P.K. Sinhai would be out of the country for several weeks.
Please email me at Thomas.bulman@gmail,com or call me at 864 576 3574 if you have questions or need more information.
Please confirm receipt of the complaint.
We stayed ar Baymont in Springfield, Il. We stay at a lot of hotels but this was just gross. Room was dirty could tell it hadn't been cleaned. Sheets had stains on them. Tiles around hot tub were broken. Tub was missing screw on the drain. Pool was nasty cloudy and smelled funny. Outside furniture was half broken. Elevator buttons had shit on them. Skipped breakfast as we were grossed out. Would not stay at another one of these hotels.
We just checked in after a long drive, got to our room. It smells, towels look dirty and the toilet was full of poop! It was so nasty and smelly that when the lady come up to clean it the toilet overflowed. She had to go back downstairs to get a plunger. The hotel is booked and all hotels around are booked so we have no choice but to stay at this nasty place.
To whom it may concern,
I recently became an owner as of May of this year Wyndham Resort. I first brought into the Discovery Plan back in March and I booked my first stay at The Bonnet Creek location for about a week and I loved my stay there. They stated due to me being on that plan, I was mandated to attend another timeshare back in May while I was staying at Bonnet Creek resort location and due to me seeing value I brought into it and became an owner. Now, I'm on my second trip at the Wyndham Cypress resort with my family and I'm being harassed to attend another 90 minute presentation to the point where it actually made me feel some type of way , not in a good way neither. I'm already an owner and I'm on a trip with my love ones. We have a very tight schedule and it seems everytime I stay at the resort , I'm pressure to attend another sale presentation at check in and I dont feel I should have had to sit through another sales presentation being an owner already. So I attended the presentation and that's when the Sale Rep told me after he reviewed my account I had gotten a terrible deal especially when it comes to the point if I ever chose to upgrade my membership, it will cost me thousands of dollars in its difference. He made it seem as if I gotten scam. My membership number is 00203586082 and I attend the 90 mins presentation at 10:30am and left after 1pm. My plans was to visit the parks today not to sit through another sales presentation and especially not one that made me feel stupid with my first dealing with you all. I'll like someone to contact me about this because I'm very upset about how I was dealt with as an owner. My name is Sherline 813-485-1873.
I arrived at the Days Inn in Bishop California with my family, having made the reservation weeks ago. The room is in very poor condition with stains all over the carpet, see attached pictures, The pool is closed and the spa timer is broken. Were I not 300 miles from home I would leave now.
I stay in the wyndam Travelodge with my fiance almost every weekend in new Philadelphia, Ohio. I work out of town during the week and we usually see each other 2-3 nights on weekends before I travel back for my job. My name is Erik Franklin and my fiance is Samantha Luxemberg so u can check records to see that we start here regularly. Last night on the night of the 4th we entered our room to find three dirty Kleenexs and two dead bugs on the sink and blood on one of the pillow cases. I'm not normally one to complain or to expect compensation but I've spent allot of money the past two months in that hotel and I'm pretty shocked that we walked into that last night n the pull down the covers to a bloody pillow case. I took picture also. And front desk offered to move our room. Which it was almost 1130 and I had a long drive n just want in the mood. If u have any questions please call me 216-415-4545. My fiance wants to check the other hotels in the area but I really have never had bad experience with Travelodge. I'm sorry this has happened
This is the 4th time I have written and NO RESPONSE. I also called the phone number and waited on hold for over 6 minutes and NOTHING! I really do not want to write this same stuff over and over. On June 27th, at 11pm me and my sister checked in the gettysburg wyndham and had a terrible situation. After traveling 300 miles, we were tired and did NOT want to smell SMOKE!! The facility is non-smoking. As we approached our room, 504, there was definitely smoking going on in a room, as the hall stunk! We called the front desk and a female said they would send housekeeping, but NOTHING! We waited and waited and the smell persisted!! The next morning we had to leave early and this time, the smell was under out door by our bath and made us nausea. We do NOT SMOKE. Once again, we called down and another female answered and said it would be checked out. NO RESPONSE upstairs. As we left, my sister smoke to a male and he said it would be checked into, but of course, that did us no good. The hotel was very nice and clean and we eventually came back the next Sunday night and stayed, yet to experience both our keys not working. All I can say, is when you are exhausted, you don't want to walk or take the elevator up and down to be able to check in your room. I can handle that, but the SMOKING is NOT ACCEPTABLE. AND THE FACT THAT NOONE ANSWERED MY FIRST THREE EMAILS IS RIDICULOUS. I expect to hear from you and I definitely want me $ 95.00 refunded for the smoking night.
So, not answering my first three emails, and then noone answering on the customer care phone for 6 minutes does not sit well with me.
Please respond by email and I expect my refund to be mailed to : Linda HInckley, 11017 Heathstead Rd. Chester, Va 23831.
I will stay again, but I expect fairness on this issue. SMOKING IS JUST NOT ACCEPTABLE AND NOTHING DONE!!!
Thanks
Linda Hinckley
I stay at days inn in byron ga several times a week however I will no longer stay there because I have had a problem with soneobe stalking me and he was able to go to the desk and find out if i was or wasn't there this morning he was told I did not check in yesterday therefore I feel like my safety and privacy. Is not a concern. I am livid and wyndham hasreally let me down.i now hace to find another hotel chain to use
You need to clean up your act and quit discriminating against people who are in wheelchairs. I am staying at the La Quinta Inn and I was required to pay for a taxi service from Houston Airport to the Hotel, while the other guests were picked up by the Shuttle service. And the young man who was working the front desk, thought it was funny that I am not entitled to the Shuttle service and even hung up the phone on me. So I guess I will have to take you to court for violating the A D A law.
Lots of bedbugs in bed,,,we have bites all over the body,,at first we thought it’s mosquitoes maybe bite us when we were out but when I took the sheet off in the night there were bedbugs,,cought one and showed it to manager,,,they told us you can have $70 worth of food in any restaurants but who is going to take care of the bites and pain which we have in our body .hope they should deep clean and spray all over.i don't know how can they get rid off but very scary to stay in Windham now,,,managements please take care of it before they close the buildings,,poor rating
Stayed at wyndham providence airport, the room was given first was very dirty room 445 and then moved to room 545, the ac was not working. Called hotel manager Maria and reply waz she can not do any thing. What a honorable night spend at this location
La Quinta hotlels are OK. Wyndham is the problem! Prior to joining Wydham, my LaQuinta account # was W1970786. During a trip to Washington in Nov 2018, I was told that my account # should be 111232531D. In Dec 2018, however, they failed to credit me for 6 days stay in LaQuinta, Irvine, saying that they couldn’t find my account #.. In June 2019 I checked in again at LaQuinta Irvine (Sand Canyon) and was told me my number should be 175018556J. I was advised to call (someone, but no suggestions on whom to call) and have the accounts merged. They have now failed to credit me with 13 nights stay there. I found a number and talked to a woman with an extreme accent. I gave her all the numbers and dates of stay. After nearly a half hour struggling to understand her, she said that I would need to send proofs of ID and they would need to verify my stays and maybe I could be credited. I finally gave up struggling to understand the strange accent and hung up. Now I receive ads by e-mail from Wyndham now to the account they fail to recognize, 111232531D. What is the REAL #?
Wyndham, you have cheated me out of at least 13 stays at this hotel where my wife and I have stayed 40 times or more. We now consider Wyndham as a hotel chain with no free days, no matter how many time we stay there.
Clare Keeney
408-378-6799
My name is Samuel H. Motos Jr. I was approached in Panama City Fl,by Wyndham salespeople,went to a presentation,received a 8 day vacation certificate to be used within a year.The salespitch was good,and being a family that vacations often,i could see how purchasing a membership would save me some money.We decided to use our week in Panama City FL,but it was all booked out, so we looked to see what was available,there wasnt much left,we had apparently waited to long .So we found an availivbility in Crossvill TN.,atHiawatha Manor at Lake Tansiroom 105 n-2 for 6/14/2019 thru 6/21.We made the trip following 6 other family members who had booked a room at a local motel.Opening the door to the room, I noticed a very large spider on the counter,so having a 1,4and 5 year old kid with me ,I then went back inside and killed the spider. Then I noticed after the front door was shut that it didnt seal properly so any insect could crawl in.We walked thru the rooms and they were all with dirty floors,carpet,fireplace,and the walls had paint peeling off.The two bedrooms had doors that would not close,one door was falling apart.The bathtub was dirty,the commode would not flush properly.We inspected the kitchen and found the stove venthood had been removed,so we knew not to cook anything on it.The toaster was rusty.While looking at the toaster ,i looked to see why my youngest child was chocking,he had found a plastic screw sticking out of the refridgeratior and put it in his mouth, this was very scary.We started to leave,we stayed because we had followed six family members to Tennessee for a vacation.We settled in, trying to make the best of the situation.We went out the back door to relax on the porch and found broken patio chairs and tables , also covered with mildew so we did not sit.I was walking down the steps from the porch and caught my hand on a nail sticking out of the handrail board,then fell on the bottom step breaking a rotten board,then falling on a sewer pipe cleanout plug that was sticking out of the groung right in front of the bottom step.I hurt my back bad, for days i could hardly walk.We left a day early,just cutting our nightmare vacation short.This place is a health hazzard.The salespeople at the presentation worked hardand almost sold me a membership,I hope Wynnham has better to offer than this.My Families vacation that we wanted at the new resort in Panama City FL,turned out to be a nughtmare in Tennessee.I took pictures of everything i mentioned in this complaint,if any at Wynnham is interested ,let me know and i will send them.I would like a week at thenew resort in Panama City FL. Please.
Thank you, Sam Motos 706-329-7121
Im a diamond member which only sounds good on paper, and is good for absolutely nothing else.. After spending around $8000 on your hotels over this last year alone, I find it hard to believe that they couldn't get me one night free due to flight reservation (unexpected) change. Wyndam customer care and rewards dept. pass me back and forrth between the depts each one had a excuse why other one should do it. So tell me whats the point of being a diamond member if it does absolutely nothing. Only bright spot our hotel was very nice and clean, and Jack and hotel staff made stay enjoyable for m uhh family. Dont think i will be a Wyndam Diamond Rewards Member much longer.
TV not working and desk personnel suggested moving to a “luxe” room at a higher price. Very unssacceptable customer service. Without a manager on premises or access to a manager, the desk was not willing to move us to a room at the same price. Unacceptable!
Also: the room was in poor condition with a spider web on the ceiling and enough dirt specs on the floor to belie the floor had been vacuumed.
Suggest a Manager be accessible 24 hours even if not on premises. In addition, suggest maintenance be available in case of any customer issue such as the TV not working. If a more serious issue such as a plumbing or a/c problem came up especially for seniors, maintenance could be a critical factor.
Also suggest an inspection by Wyndom (room 132) to view the furniture especially a chair that must have been a thrift shop reject. Curtains appear to need cleaning as well. Shame on Wyndham for allowing this condition.
Spoke to Brad at Wyndham Customer Service about these issues and anticipating follow up.
I was referred to your hotel down by Chicago ‘s O’h airport,I wanted to make a reservation
The person was rude and was unable to assist me.He hung up on me
I will never use your business ever and I will make sure I tell everyone I know
Also social media is a great way to inform people
Shane I work for a very big organization and I will inform my company to not use you,
It’s Lexus by the way you may have heard of us.
Good day
On June 27th we stayed at your hotel. As we walked to our room around 11pm at night, room 504, the corridor DEFINITELY smelled like smoke. I do NOT smoke, and my sister is an ex-smoker, so we smelled it right away and it makes us sick!!! My sister called the front desk and a female answered the phone. My sister explained the situation and she said she would send housekeeping up, but NOTHING. The smell persisted. The next morning, we woke up and it was still there, and this time, it was in our room (by the bathroom), and she called again. They said it would be checked out. Heard nothing. WE left and as we left, my sister spoke to a gentleman at the front desk and he said he would check it out. Your sign says..no smoking facility..250.00 fine. Of course, this did not help us!! It should have been addressed that night and we should have been informed of the outcome. So, obviously, this did not make us happy. Smoking is disgusting!
The hotel is very clean so this just was not acceptable. We were traveling to New York and on our way back, we did stop to stay again. We thought we would give it another try. This time, no smoke, but both keys did not work!! Again, we were tired and had been traveling and we had to call for help. Then, back down to get keys that worked. There is no excuse for this either. This is not as bad as the smoking, but this was just another thing that was annoying when you just want to go in to your room and relax.
In any case, the smoking situation I can't get over, the key..ok. I feel that we deserve our night (June 27th) refunded to us. Going to be with the hall smelling and waking up smelling it under the door is awful.
Sorry to complain, but we were only there for a few hours and paid good money and smoke smell is not what I want to pay for.
Linda Hinckley
11017 Heathstead Road
Chester, Va 23831
My mother was dying of lung cancer so my brother and I booked an inexpensive room at the Days Inn Jacksonville airport last minute based on pictures I saw online. The room looked nice, nothing fancy but nice enough. Boy was I wrong! Attached are pictures of the second room they offered us, so you can imagine how horrible the first room was! Dirty, run down, moldy, smelly, damaged and unsafe are the words that come to mind to describe this room. This motel reminded me of a homeless shelter and I definitely wasn't going to stay the night let alone the week! I called Expedia and they were able to cancel the remainder of my reservation, but I was told that I'm obligated to pay for this one night. Even though I was going to have to pay for the nights stay there was no way I was spending another moment in that disgusting room, so I went across the street and booked my entire weeks stay at the Crowne Plaza, who were so sympathetic of my situation that I got a seven nights stay for $99/night! Needless to say I will never again book any of Wyndham's hotels because of this atrocious experience.
The travel lodge by Wyndam in Colorado Springs Hwy 24 East I Checked in on July 1 which I was going to stay for a week due to waiting on my apartment to be ready on the 6th July. This is the one of the worst places I have ever stayed in. I got put into a smoking room which I did not request. It took the front desk lady 20 minutes to even come up to the counter to be checked in. The black lady (I'm Black) who was working the desk that morning was very rude. I ended up checking out this morning to find somewhere else to stay (July 2nd). I CAN NOT BELIEVE YOU ALL HAVE YOUR NAME ON THIS PLACE!!!!!!!!!!! I see why the ratings are BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This Place STINKS Literally. The elevator, the halls and the room had a unpleasant smell. The hotel looked dirty and outdated. We had to clean the Jacuzzi before using it due to the strange amounts of hair lingering in the tub. The furniture in the room was stained. The only good thing about our stay was the pleasant staff. So much for a nice weekend get-a-away to celebrate our anniversary. This room was not worth the $424.86 we paid for 2 nights!!!!!
I was charged for a no show at Super 8 West Yellowstone in May because according to them I made a reservation. On their end they have a confirmation and my credit card info, but on my end I never received a confirmation email about the reservation nor did the reservation ever showed up on the Wyndham app or website. I was planning 2 vacations within weeks of each other and so actually had another booking for Canmore which I had a confirmation email for AND it showed up on my app and website. How was I supposed to be aware of a booking when on my end there was no evidence of such booking? Initially I thought maybe I made a mistake and forgot to cancel but that's how I came to realize I never received any confirmation of a booking or else I would have canceled as I found hotels within Yellowstone. I tried to reach out to Wyndham for them to do the right thing but their response was "I don't know why it didn't show up in your inbox and I don't know why it wasn't on the website, but it's still your fault because we have a booking on our end." I regret trusting a website from a supposedly large company that you would think believe in customer service and admit fault but now I will never use it again after they scammed me. I will stick with Expedia and other travel booking websites that's proven their reliability.
Hello, we were in Long Island California and Stayed at Travelodge by Wyndham from Friday June 28 they Sunday June 30. I stayed in room 353. When I woke up the following day all of a sudden I get itching and kept getting worse and worse. I am not a very happy customer it is so darn embarrassing and very irritating with the itching. I have bites all over my back, arms, hand and shoulders. I have tried 4 times calling Travelodge in Long Beach and have not gotten a return call. I am so irritated and disappointed and would like my money refunded ASAP
I was atbthe San Diego County Fair and was invited to spin a wheel by one of your employees. I won the grand prize. I asked whatnI won and was told a $100 gift card from several, restaurants located in San Diego. Then Imwasmasked forr a credit card to recieve my prize. This does not make since to me. You tell me I won a $100 gift card and thats what i expected, not giving my credit card to,someone for the prize. I should of have been told that if i win we will need your credit card information to claim your prize from the beginning. Instead of the old bait and switch routine. I travel internationally along with my wife, and after i won, i told my mwife that we are staying at a Wyndham in Italy. Well that wont be happening. The lady that invited me started raising her voice at me. I immediately ask for a supervisor. The supervisor informed me that I will not get my prize if i dont give them my credit card information. I told her that your company needs to be honest up front about how this scam works. Wyndham is well established, but wont continue to be successful with this type of behavior. I really would like an apology from the lady that lied to me. She even threatened to call security on me. I also want my $100 gift card.
Baymont Inn 6/20/3019
Staff was very friendly. However the room was horrible. Curtains barely hanging. Broken faucet handles. Torn shower curtain. Door let in a lot of light.
See attached photos. Not a very good start to our vacation. This place should not use my rewards.
This hotel is OK. However, they have failed to credit me with 13 nights stay there. After they joined Wyndham, they changed my account # upon check-in Dec, 2018. They failed to recognize this number on my next check in (June 8, 2019) and said that I would need to call someone to issue a new # and credit my stay. I found a number and talked to a women with an extreme accent. After nearly a half hour she said that I would need to send proofs of ID and they would need to verify my stays and maybe IO could be credited. I finally gave up struggling to under stand the strange accent and hung up.
Wyndham, you have cheated me out of 13 stays at this hotel where we have stayed 40 times or more.
Clare Keeney
Baymontt in Dunn NC. Staff very pleasnt but room conditions were horrible. Curtains barely hanging. Shower curain ripped. Siink faucets handles broken. Better check for bugs.
See attached photos.
I should not have to use my reward pointts due to these conditions.
I recently stayed at a Baymont Inn in Stevensville, MI. I was so displeased with my stay. The rooms were dirty. There was someone bringing down stained yellow pillows before I checked in. I felt like I needed to check for bedbugs before putting my things down. The rooms were also humid and musty. All of our things felt damp from the humidity. Following our stay and on the drive home- I had a headache and stomach ache. I am guessing it is due to mold build up in your hotel. That hotel needs to be completely gutted and renovated. I would not even let my kids swim in the indoor pool- as it too looked questionable. I will never be staying at Baymont Inn again.
Some one has used my credit card to reserve a room under my name that I was unaware of. On Sunday 6/30/2019, I noticed from my bank statement that the amount of 176.19 was taken out of my account from Wyndham Sterling Heights. I called your resort and spoke with Erica and asked her who stayed at the room under my name, she stated "no one" so then I asked why was money being withdrawn and she advised me that someone reserved a room but didn't stay there. I told her I never reserved a room or have never stayed at your hotel and I would like a refund. She transferred me to the manager someone named T. Moore who was very rude and unprofessional and also hung up on me when I asked for her name. I have never ever stayed at your hotel and from this experience I don't plan on it. I am asking for a refund as soon as possible as I have other things that needs to be paid, please and thank you.
My family just stayed at the Microtel Location in Chattanooga, TN. I am a rewards member and normally WYNDHAM is my go to but after this stay I am reconsidering this. The front desk lady didn’t have shoes on when we arrived. The hotel smelled like mildew & cigarettes. The carpets were completely stained, our sheets were stained and shower was dirty. The bath towels wouldn’t even cover my 12 year olds body, let alone mine. When I asked the front desk attendant for a bigger towel she said that’s all the give us, it’s stupid. I woke up at 5:45 am after a horrible night sleep honestly. The hotel was like a 711 for traffic in & out. When I returned to the bed from the restroom I had a BED BUG crawling on my pillow. After this experience it makes me want to boycott WYNDHAM hotels.
My name is mala I was in the room 103 and the manager changed my room saying that other guests are complaining but it is a total lie I was staying there for almost 4months in that hotel first he was very nice but just last 4days he started to try and remove mistakes which never occurred and put false accusations on my family and abused my dog by saying she is a wild dog and the couple who is there in room 104 who is a liar and told me that they are checking out and tried to support them that lady has lied but never believed me and yelling and abusing and threatening me and my family about the police he is acting very smart that is why I am pressing charges in the court a civil case this has got nothing to do with my husband he is not involved in this
On a recent stay at a Howard Johnson in Niagara Falls Ontario having stayed at many wyndham hotels we felt the service and rooms would be excellent as always .
The reception was good but we found after leaving my wife and I both had a rash within two days .
When I contacted the hotel to advise them the doctor had found we had been in contact with not only scabies but bed bugs and telling them we did not ask for any financial concern , only to advise them of a problem to be checked into .
I was very rudely told there was no refund and after all they were not a five star hotel.
I tried to explain I did not ask for or expect a refund , at this time they hung up on me .
This is in no way a refection on Howard Johnson or Wyndham nor would I make a public review of my problem .
I am looking forward to four more visits to other Howard Johnson hotels in the next month all that I have stayed at on many occasions as well as many stays at Travelodge in Niagara falls ..
I booked a hotel through Expedia for three nights starting 6/27/19 for La Quinta by Wyndham in Salisbury, Maryland 21801. When I arrived I was given a room on the fourth floor which was under construction and wreaked of heavy paint and glue fumes. When I went to call the front desk from the room to request a transfer, there was no phone cord connecting the phone to the wall. I was later transferred a room on the second floor which had a dirty bed skirt and a broken entertainment center. I took pictures at that time planning to complain about paying roughly $200 a night for such awful conditions. On 6/29/19, I had several glasses of wine at the hotel bar, The Edge. I admit I drank more than I should have and was verbally obnoxious but I did not break any laws. The manager of the hotel called the local police department and had me arrested for trespassing. The police officer waited for me as he insisted that I pack my belongings and removed me from my room because the hotel manager wanted me to leave. If I had gotten into my car at that point (to find another hotel) I could have gotten arrested for a DWI or worse. I spent the night in jail as I had nowhere to go. I have to appear in court on August 14th, 2019. Depending on the result of the hearing I may lose my lose my professional license. The charges are trespassing at a Hotel that I paid for through Expedia and failing to obey a lawful order (to leave the hotel where I was a paying customer and had been served the alcohol at the hotel bar). I did not break any laws. Furthermore, my credit card was charged $492.04 by Expedia on June 18th for the room. It was again charged on 6/29/19 for $494.83 by La Quinta and again on 6/29/19 for $50.00 by La Quinta. And I am now paying for another hotel for the remainder of my stay and will likely be retaining a lawyer when I return home. I look forward to hearing how this situation will be rectified.
I went today 29/6 for Sunday lunch at Bliss Southport.
There was no Sunday lunch menus, which used to be 2 courses including a roast for £14:95 . We were offered a bar snack type menu which cost £21 for two courses. When you restart the Sunday lunch menu, please let me know, and we will come again. Until you do, we will eat elsewhere
We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!
We just stayed at the Wyndham Garden Atlanta North. Staff was not friendly, they had no clue how to answer if coffee was complimentary, there was left over water in our ice bucket, pillows were flat and made sleeping difficult. Made us wonder if the sheets were even changed. For a total of $141 for the night I would expect better service, friendlier staff and the room to be clean. We will not be staying at ANY Wyndham Garden in the future. We will be going back to Marriott where they care about there guest!
I checked into my room and the A/C doesn't work. Called front desk they gave me a fan it's hot as hell. Front desk won't move us so we paid almost $80 for a room to hot to be in
I had a reservation at the Days Inn at Miami, Ok and when I went to check in they refused Cash I was using my card and I had a small dog and they had canceled my reservation and I was told by the desk clerk the manager kept canceling my reservation didn’t know why, so when I went to check in they were putting me in a pet friendly room so I asked to see it and when I went in there it smelled so bad if dog urine and when the clerk told him he told me I would have to wait another 30 minutes so they can put a machine in the room to get the smell out . I told him that wouldn’t work my husband was on oxygen and you can’t get that smell out. I told him I ran a hotel for 10 years an the only way to get that out was to tear up carpet and redo the whole room. He told me that is all he has and I told him that I would have been in a different room if he hadn’t been canceling it. He got very nasty for a manager and I told him I was reporting him and he could loose his license and he said go head I don’t care if I loose my license. That is not the way to run a hotel st all . The staff even told me he was getting really bad lately.He also said there was nothing you could do about it. I told him to go back to his country if he didn’t care about America.
I stayed at the La Quinta in Pensacola, Fl on 6/28/2019. It was horrible, disgusting and a nightmare. The property is so old, outdated, and not fit to stay in. I was charged $150 for my one night stay! Ridiculous!! The carpet was filthy, air conditioning was dripping everywhere. The bathroom was awful, old and dirty. It was the worst experience I have ever had at a hotel. I had to get help from another guest to open the door to my room. I have let everyone know not to stay at La Quinta. Ruined my trip! If there was a negative rating, that is what I would rate the hotel -10!
Baymont by Wyndham Indianapolis South was in need of major repair. Our toilet flushed very slow and the room has unusual outside noise! The manager didn't seem concerned about our comfort when I explained the problem and asked for another room. Additionally, we left for the day at 11:30am and upon our return at 5:30pm our room was not cleaned. I asked management to have our room cleaned but two later no housekeeping. Finally, I persisted in asking for housekeeping only to be told they had left for the day. This situation really spoiled my family's getaway!
Please help!!!
Have feedback for Wyndham Hotels?
Thanks for your feedback!
Sorry. Please try again later!