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Write for Us Wyndham Hotels Complaints Continued... (Page 24)
1240+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
WORST HOTEL EVER!!!
I am very disappointed with the service provided by your front desk this morning. Today 17th June, we booked 3 rooms and my 4 years son mistakenly closed the door for room 204 while we were in different room. I called the room service from other room to open the door. They asked me to go to front desk. I was waiting and asked front desk lady I believe her name was Ms. Carley; while I tried to talk to her she didn't even answer. After several minutes, she was very rude and said will call cops on us. She also mentioned she is not going to help us to open the door." She also suggested to go and talk to my manager, I don’t care".
By this time another lady asked me from your front desk and she was very customer friendly and finally she helped and we were able to go inside our room but it was after 30/40 minutes.I have contacted hotel manager Ms Nicki right way but she said she will call me back and I never heard from her. Awful!!
I recently stayed at the Microtel Inn Riverwatch in Augusta Georgia June 17_19. I had a reservation for a room with a hot tub for a total of $161.80. The front desk clerks refused to honor the rate, and tried to give me a queen suite instead. In all fairness it may have been a system glitch, but it was clear to them what my reservation was, because I showed them on my phone. To say they were unprofessional would be putting it kindly. I ended up calling customer care myself, and they spoke with them as well. Customer Care advised they must honor the rate, or potentially face a $1000 fine. The
My child got locked in the bathroom,he is ten,they didn't want to damage door,so they said they would call maintenance,25 minutes later cops where called,cops was gonna bust down door to get him out,hotel did nothing,no upgrade no free night nothing,they was very rude to me and my family!!! The threatened to charge me for the damages to the door!!!! My son was locked in!!!! OMG! Manager just wanted up to walk out with nothing!!! I will never stay at any of these locations again!! And checking out,they booked the same room right after us without fixing the door!!! Wow people are sick!
I had a package mailed to Microtel in Chattooga, TN that I never received. Upon calling the local post office I was informed the package was delivered to the front desk. Front desk to this day denies receiving the package even though it was scanned to the hotels location. This is the last step before I involve law enforcement. My package says it was delivered and your company denies receiving it. The post office has instructed me to get the postal inspector involved.
I booked a room at the Burlington days inn colchester VT for 7/1 through 4 at total$224.24.It had 2 double beds. I went back to check the price of 1 king or queen bed room and when I went back to my original it had gone up to 246.04 !
Why ??? Res # 139.833.814 made first on 6/13. My husband is having a heart procedure at the Burlington Univercity Hospital he is 92 and a WW2 vet I am 86 and we live on social security so this means a lot to us. Besides being married
for 66 years we are used to sharing a bed. Please try and correct this before our 7/1 arrival.
Janet Pacciano 518 359 2728
My wife and I stayed at the Wingate by Wyndham in Charleston, S.C. 9280 University Blvd. I'm a disabled Veteran with a service dog, we checked in the hotel on 6/15/18 and checked out on 6/18/18 my dog stayed in the room and in the lobby with me. The children there played with the dog no complaints from parents or the children. When we checked out paid our bill, the next day the hotel took an additional $250.00 stating that the dog had "Fleas" Not true, I took my dog back to my veterinarian and had him checked out, the vet check his medical records all the way back to 2008 "No" fleas were ever noted, and there were no fleas now. How many of you have gone to that hotel with a pet, and after you left you were hit with a bogus charge for your pet. The hotel in my opinion is ripping off disabled vets.
My room was switched 3 times I never got the suite I was promised. Was forced to pay for an extra room my car was damaged by someone trying to break in. I had a late check out. They knocked on my door every half hour. I e never been in a noisier hotel
WE STAYED AT THE KLAMATH FALLS OREGON MICROTEL / WYNDHAM ON JUNE 16, 2018. THE ROOMS WERE FILTHY AND THE ELEVATOR. WE ASKED FOR A RECEIPT, THE LADY AT THE FRONT DESK REFUSED TO GIVE US ONE. WE PAID $185.00 ROOM - TOTALLY NOT ACCEPTABLE. WE TOLD THE FRONT DESK PERSON ABOUT THE PROBLEMS, SHE ACTED LIKE SHE COULD CARE LESS. THE ELEVATOR WAS FILTHY, SOMEONE SNEEZED ALL OVER THE DOOR AND THERE WAS FILTH ALL OVER THE FLOOR. NO HAND RAILS IN THE BATHROOM TO GET IN AND OUT OF THE BATH TUB. VERY BAD PLACE TO STAY.
WE REQUEST A REFUND.
we in in tomah wis,the bedspead was stained and dirty, we stayed in a pet friendly room we have a small pug, the floor was stained, even big black spots on the floor, had to cover it up with newspaper. it smelled like pee.it was so bad it made me sick to my stomach told the front desk they told me that was there pet friendly room. the screens were tore out of a lot of the windows, weeds all over not keep up.dirty outside dirty inside.I HOPE THIS HELPS and you can do something about this, we wont stop again I cant give this place 0 stars but that what it gets
sorry I didn't take picks we stayed in room 113
I reserved a room at the ramada on international drive. It was suppose to be for june 10-11th but somehow when I checked that Friday evening I seen my reservation was booked for june 8-9th apparently my phone must have changed the dates without me noticing. So I called ramada who transferred me to reservation who told me my booking was cancelled when I never cancelled it. They told me I had to call the general manager carrie, who I called two days in a row, left my name and number with the service desk and emailed only to not get a response back at all. I really didnt want a refund I just wanted to book the day I truly wanted so that I could come down and enjoy my birthday. Now that my birthday has past, I would like to know if you all would be able to refund me or allow me to book another day either or. This is very upsetting so I hope i get a response and not completely ignored as I did before. Thank you for your time. - Danielle
I am currently a guest at the Days Inn in Towson Maryland. This is not a bad motel with the exception of the staff and the cleanliness. Upon checking in the woman behind the desk was rude and did not want to give us a room because we had a small dog. she argued with me and told me that I should have called first, even though my reservation was made online and it clearly stated that they were pet friendly. That in itself was enough to make a bad impression. we got into the room and one of the beds had no blanket. my daughter went back to the same lady and asked for a blanket and got another hard time about it. Then I get into the shower and the shower curtain was blood stained...absolutely disgusting!! the only friendly, professional employee was the housekeeper. the next day she immediately changed the shower curtain. i did call to talk to the general manager Kim and was told she wasn't there. I left a voicemail yesterday and have not heard a word back. looking into the customer reviews, she does not respond and takes up for the staff even when they are wrong. And then to top it all off, this morning, went to breakfast, and there was a nice big cockroach in the container that the coffee creamers are kept. it was dead in the bottom of the container... I did take pictures and will keep them.
Bottom line, you really need to get a whole new staff, including a new manager. I am surprised that more hasn't been done into providing a positive experience for your guests. In the lobby of the motel there are signs everywhere stating that Wyndham will do everything to provide an excellent experience, but that remains to be seen.
Made a reservation at Knights Inn in St. Clairsville, Ohio. Smoking queen. Was there early but not in time to cancel room. Clerk set us in room and had us sign paper that only one at a time could smoke in room as too much smoke in room would set off fire alarm and would be a 150 charge to them if fire department was sent out. Then when we went to room and inside it was not smell of smoke in room but cleaners in room and hallway that my wife could not handle. Turned in key and did not stay there the night. Clerk said manager would be in later to take room charge off our credit card. We made several calls to hotel to talk to manager before I got to speak to him. He refused to refund the whole room amount and took off 40.00 off. I became every demanding of him over the phone. Still feel we were not treated right. And hotel is not even a one star in condition.
I have made several, several complaints about my stay at the Ramada inn in Warner Robins, GA. I was not able to get any towels from the front desk. Ever. Because they didn't have any. I gave them my blankets to wash and never got them back. I had to get blankets on my own. There was black mold in my shower and when I checked in, I paid with cash. I gave a $30 cash deposit. My dad paid for my last night at the hotel with his credit card and the front desk refunded my cash deposit to his credit card. I have called customer service over and over and filed complaint after complaint and nothing has been done. The manager Russ, talked to me like I was stupid. He was very disrespectful and condescending. He told me that I would not be able to stay at his hotel another night and that I had to check out. This is ridiculous! My children and I were staying at the property becasue my husband passed and I lost everything. We are homeless and I am waiting on my social security check to be deposited into my account. I will never stay at this location again and I have posted my experience everywhere. I want all of my Wyndham rewards points as well as the same amount of nights that I stayed at the Ramada, at another property. I was at the Ramada from May 29-June 4. I want a week's worth of stays either as Wyndham rewards points or as a week at another property. This is jsut nad in you Wyndham.
After taking a shower I had 4 “ of standing water in my tub. I informed the front desk and ask them if they could be fixed before I came home from work. I worked a 12 hour shift went to the front desk before going to my room and asked if the drain is fixed, they told me yes ,I walked into my room to find the same four inches of standing water still in the tub and my room wasn’t even cleaned! When I approach the front desk and asked for a new room they gave me the room next-door which I was told the day before was not Available due to an Awful odor in the room, I took the room key and went to room 146 only to find an ungodly smell! The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day and I found it acceptable note I have not yet taken a shower! The fact that The representative at the front desk made no attempt to come and check the room with me or for me I found that very unprofessional! I was given a third room that day I found it acceptable note I have not yet taken a shower! The company I work for gets me these rooms so I am forced to stay here but I will be having a talk with my boss because I will no late longer tolerate staying in a subpar hotel like this, they truly do not care about their customers!
Mike Berk very Disappointed customer
I dealt with your reservation center. Talked to the most incompetent and rude person I have ever dealt with over the phone for a cooperation. Please contact if you desire more information.
Ok. I have to complain but I have a major issue that needs to be addressed before I seek counsel to address it. My dog was shocked by a light or something that's in the ground in the back of the building. I was walking her and she let out this scream that was terrible! She is my service dog and she means a lot to my family. Contact me asap! Thanks.
Because I still have no AC at my house, a friend of mine was kind enough to pay for a hotel room for us after we were done driving for Uber early Saturday morning May 26, 2018. I have had poor experiences with this Baymont before, but it is the only hotel in Warner Robins, GA not completely full. When we checked in at 4:30-5:00, we were reassured but the gentleman at the desk that we would not be checking gonna out until Sunday. This is the only reason that we paid for the room. I was informed at 9:40 this morning that we are supposed to check out at 11:00 am today. So we paid $75 for 6 hours? Come on Wyndham, you have got to do better.
My son and I checked into the Ramada inn Warner robins, Ga after leaving the Baymont and a horrible experience on Sunday May 20, 2018. The room was not very clean. There were bugs on the curtains. Stains on the chair. It was horrible. The towels smelled like fry grease and there were no clean towels at the desk. I did not get my reward points. I want my points plus a refund. I have been offered a 50% off stay due to a bad experience at the Baymont the night before, but I didn't get my points then either. I want my points for that stay on may 19, 2018 as well as a refund.
In November of 2017 I booked five rooms for a stay at the Tryp Hotel during the Thanksgiving weekend for my staff. The very next day I needed to cancel all rooms as some members of my company could not be counted on to go so the trip was put off. In cancelling, I spoke with the desk clerk at the hotel and let them know we would not need the rooms and was told all was taken care of. I did not check any further to verify a credit to my card until March. Having noticed no credit was given at all, I called the hotel and they state I was a no-show and was not due a credit. There wasn't much more the clerk said and I thereafter contacted Wyndham Hotels via email. There was responses from three different representatives, each offering their apologies and that they would look into the situation. Finally, after several weeks of back and forth, I received news that I would be credited half of the total room charges which was better than nothing as this has drawn out so long. Well, that was many weeks ago and still no credit. When I emailed one of the reps to ask when I may receive the funds, I was told to work that out with the hotel which of course would have gotten me nowhere. I've since then emailed the reps with my complaint and received no response so I now write my complaint once again in hopes that this hotel chain will step up and do what they said they would and return my funds. My name is Edward Thomas and the reference number given to me by Wyndham is: 4001512
They double charged me on a room and refused to refund the extra charge. Case #4004732.
We booked on line the Days Inn just north of Carlisle Pennsylvania for Tuesday April 24. We arrived in the rain and found the front entrance locked (construction) and needed to drive to the side door, but there were no parking spaces so walked a distance in the rain to get inside to register. Our room was at the very far end of the hotel so walked a long hallway to a room that was not made up!! So we walked back again with all our luggage and were told to wait (in a filthy lobby under construction) while they made up the room. We asked for our money back so we could leave, but were then escorted to another room close to the lobby. At that point, all I really wanted was to have a long hot bath after our 11 hour drive, but the tub's plug did not work. As I looked around it was clear the bathroom had obviously been used, as the faucets and mirror were filthy and the floor un-swept. We decided then to get dinner and upon our return the room key did not work! So, back to the front desk to get a working key! We then changed to go to bed, noticing how very dusty everything was...(we could actually write on the dusty furniture.) When I got up the next morning I notice several LARGE RED WELTS on my left leg where I obviously had been bitten during the night!!! AAACH!!!!! THAT WAS THE FINAL STRAW. ALL I WANTED WAS TO GET OUT OF THERE AS FAST AS POSSIBLE.
Once home, I did take pictures of my leg with the huge, distressing welts, which I would be happy to email or send to you.( which are on my i-phone which will show the date).
I find it unbelievable that we could be charged over $100 for this incredibly dirty, bug infested room, where management made things worse by their complete lack of efficiency or attention to the needs of their customers.
I am asking for a full refund and look forward to hearing from you either by phone (613-544-6068), email or letter (105 Country Club Drive, Kingston , Ontario K7M 7B8)
Our Wyndham membership number is :135313024H,
From two very disgruntled customers,
Cathy & David McCart
I’m writing to express my sincere dissatisfaction and concern with the level of service I’ve received from the manager on duty - “William” - just now during the beginning minutes of my stay at the Wyndham Garden Pittsburgh Airport just outside Pittsburgh, PA on 4/28/2018.
I reserved and prepaid via Hotels Tonight. I booked late because I am visiting the area for my grandfather’s funeral which occurred earlier on April 28th. My family home became overfilled with family unexpectedly, so I volunteered to check-in to a nearby hotel last minute. I checked in very late (10:45 pm) to the hotel. The front desk was unattended; I waited, looked around, nobody came. I was extremely tired and hungry from traveling to the area, grieving, and caring for my family, so I was quite bothered that the front desk was unattended. However, I noticed that just couple feet from the front counter was a folded piece of paper with registration information and my name in plane view with two room keys paper clipped to it. I assumed this meant that the front desk attendant was intentionally not going to be returning and had left my key out for me to retrieve. This has happened to me two other times when I have stayed at smaller hotels and checked in very late.
Upon dropping my bags off, I immediately left to return to the front desk, but I encountered a young African American male staff person who was coming to my room to check on me. He said that the owner had seen me on camera grabbing something from behind the counter and they wanted to confirm what I was doing. This gentlemen expressed that there had been some issues with the property, so they just wanted to make sure what I grabbed. It was at this moment that I told this young man that I apologized if I had broken protocol, but I was very tired and in town for a funeral, that I had been waiting and saw the room keys with my name, and that I took the room keys assuming it was ok since they were set out in plane view. He was very kind and respectful.
I then left the property to get something to eat. I returned within 30 minutes. The young man was standing at the front desk and said, “the manager is looking for you! He’s on your floor now!” - as if I was about to be yelled at. I went up to my floor and the manager, William, was knocking on my door (at this point it’s about 11:30 pm). I called out to him and he said very aggravated my “is this your room? You took my cord.” I was completely confused and couldn’t even understand him. He was quite rude in tone, demeanor, and content of his words. I said I was confused and that i did not have his cord. He then repeated himself and said “we have you in camera stealing my cell phone cord!” I said that he was wrong and rude and that I was shocked at his customer service. Rather than talking through the confusion, he just started walking away from me threatening me that he was going to get proof of my theft.
I then went into my room, picked up the two room keys and registration paper and immediately returned to the front desk. I ran into the manager near the front desk with another customer. He said he couldn’t address our issue because he was tending to that other customer. I waited at the front desk with the young African American male staff member. I told him what happened and how flabbergasted and offended I was by the entire demeanor, approach and accusations made by the manager. When William returned, he just continued to fight (literally verbally fight) with me about his missing phone cord. I asked him to show me the film that has me taking the phone cord and he refuses to show it to me. I asked to speak with the owner who apparently has video of this. He refused to give me the phone number and instead gave me the front desk phone number. He closed the conversation by saying “you know what, you can just keep the cord” and proceeded to stare me down! I asked him directly to apologize to me for his rude behavior. He refused.
I realize fully that in the grand scheme of complaints and issues that you must deal with at Wyndham, this might not be very large. However, for me, on the day I buried my last living grandparent and was unable to stay with my family in my family home - this was a very hard and upsetting experience. I’ve never had a hospitality professional treat me this way. I wanted to raise it to your attention in the hopes this entire situation does not happen again.
Thank you for your support. I appreciate your response and time to resolve this matter.
I AM WILLING TO SUBMIT ALL CONTACT WITH STEPHANIE JUSTIN, ROSS STEINMANN AND MICHAEL NUNES SINCE 2/19/2018. ALL 4 OF US WANT TO RESCIND BUT WERE ADVISED WE WERE OUT OF THE LAS VEGAS 5 DAY RESCISSION PERIOD. PER YOUR REAL ESTATE LESSEE AGREEMENT WE WERE TO BE FULLY INFORMED AND MAY I ADD ACCURATELY. WE WERE ADVISED WE HAD 30 DAYS FOR RESCISSION AND 45 DAYS TO RECEIVE BONUS POINTS OF 174,000 PLUS OTHER BONUSES. UNBEKNOWST TO US WE WERE DUPPED AND PROVIDED FALSE/MISLEADING INFORMATION. YOUR TEAM OF EMPLOYEES ESPECIALLY MICHAEL NUNES HAS DROPPED THE BALL ON THE CASE.HE DID NO FOLLOW THROUGH NOR IS HE RESPONDING TO ANY EMAILS. I SENT AN EMAIL TO WYNDHAMMEDIA -AS THEY HAVE NOT RESPONDED EITHER. WE HAVE GONE TO RI ATTY GENERAL, BBB AND NEXT IS LAS VEGAS ATTY GENERAL ALONG WITH SOCIAL MEDIA.False or misleading representations and deceptive marketing practices under the Competition Act
The Competition Act contains provisions addressing false or misleading representations and deceptive marketing practices in promoting the supply or use of a product or any business interest. All representations, in any form whatever, that are false or misleading in a material respect are subject to the Act. If a representation could influence a consumer to buy or use the product or service advertised, it is material. To determine whether a representation is false or misleading, the courts consider the "general impression" it conveys, as well as its literal meaning.
The Act provides two adjudicative regimes to address false or misleading representations and deceptive marketing practices.
Under the criminal regime, the general provision prohibits all materially false or misleading representations made knowingly or recklessly. Other provisions specifically forbid deceptive telemarketing, deceptive notices of winning a prize, double ticketing, and schemes of pyramid selling. The multi level marketing provisions prohibit certain types of representations relating to compensation.
We stayed at Motel 8 in Davenport, Ia from 3/8/18 - 3/11/18. We had reserved 2 rooms, 1 had no heat, our card keys had to be reactivated at least 2 times each. The manager said we would be reimbursed for the inconvenience. They reimbursed my account & then took the money back out of my account. I have called the manager numerous times to no avail. She emailed me 1 time. I responded & called numerous times & she has not tried to contact me since. Its disheartening when a manager cares so little about customers. We also expected it to be brand new or at the least completely renovated. It was not!!!
When we return to the area we will not return to this particular hotel.
I had previously spoke to customer care & this person assured me the manger would get back with me & make any necessary changes. She gave me Ref#3993638, as of yet there's not a person with this company that cares about our accommodations or lack thereof.
I will be awaiting a response!
I just received a call from one of your wyndam rewards customer service people. First off I told him that i have been receiving numerous calls from las vegas area stating they are wyndham rewards and that I wasn't interested at this time. He flew off the handle and told me that they only call members once a year and that they haven't called me. I tried explaining to him about the other calls and he stated and I quote, I don't fucking care who those callers were, they were not from wyndham rewards and i don't care about who was calling you. I then said to him that he was very rude.. He then told me to FUCK OFF and he would remove me from being a rewards member as i obviously wasn't interested in what the promotion he was trying to tell me about. I am appalled that you allow such people to call rewards members and act they way this asshole did. I am going to file a complaint with the BBB and anywhere else that my attorney says i should. this is an outrage. I will no longer stay in your establishments and will be going online to let everyone i can know how i was treated. by the way the number came from las vegas and it was 7028230538.
Booked through Casablanca Express for a 2 night stay at the Microtel Inn & Suites by Wyndham Long Island City. Wyndham sold them/us accommodations for a hotel that doesn't exists! It's not even built! We drove without exaggeration more than 5 hours circling the block and surrounding areas. At closed to 11:45 PM we stopped to look for an alternate place to stay or park the rental car and sleep and we were stopped my NYPD who told us we were sitting in front of a extremely dangerous housing projects area. They escorted us out to a safe area and gave us directions towards Manhatten. We had already book with Wynham 45th so we drove there and they were able to give us a room for 1 night at 1"30 AM. YOU idiots could have gotten us killed! Don't believe me, just ask any New York cop! Thank god we didn't get hurt.
I called the motel where I had stayed with my complaint twice and was told that I would receive a call from the manager, which I never did. Next I called the complaint number and was told that they would contact the same motel and they would call me. Again, no call. I received an e-mail from the manager. This did not resolve my complaint, which was being charged $28. for a remote that they accused me of stealing. Then when I complained on their social media site I received a canned thank you saying that it would help them to serve their customers better, as if that brings any resolution to my problem.
I had been a repeat customer at the Sault Ste. Marie Microtel almost since the first day it had opened and was shocked at this treatment. As a owner/manager of several of my own businesses I found it very foolish on this managers part to make the decision he did. Here is the letter I sent:
Mr. Marini
I will start by saying that you needn't thank me for my understanding, as I absolutely do not understand why a manager would make the call you made of losing a loyal and repeat customer over a bloody $5. remote. Yes, I don't believe for one minute that the remote that was stolen cost any $28. But this is beside the point.
I will give you a little back ground about myself. I am a 62 year old retired owner/manager of many businesses. My husband and I bought our first grocery store back in the 1990. We then went on to purchase a restaurant, and later a Shell gas station. When we sold our businesses we decided we wanted to explore the North, so we became managers for other companies in the Yukon and the NWT. I tell you this so you can understand that I, sir, am not a novice when it comes to understanding all about managing businesses. I can tell you that in managing these businesses I treasured my customers and had to, on more than one occasion, make exception and even lose money to keep their loyalty and return business. I realize that you don't have a penny of your own money in Microtel, that Wyndham's is a huge conglomerate, but I too was a manager in a company that had nearly sixty like businesses and I still made decisions based on my prior 30 years of experience in serving the public. Please note I said serving, Mr. Marini.
I can't begin to tell you how offended I am to be falsely accused of stealing a bloody TV remote. Really? I'm 62 years old, I own four TVs which all have their own remotes, plus a drawer full of remotes I've kept from old TVs and you think I'm going to sneak some cheap remote, from heaven know what model of TV, home with me. I don't have a clue as to what happened to your remote, but I suggest that you might start looking at the statistics for employee theft. In my over 35 years of business management I haven't owned/managed a single business where at least one of the employees didn't steal from the company.
At first I was really saddened by this whole debacle, considering that Microtel has been our favorite place to stay from the time it first opened there in the Soo. We have even recommended it to our family and friends who are often traveling through the city. In the beginning I was willing to forgive and forget if my money had been refunded to me and the acknowledgement that I was falsely accused, without a stitch of evidence other than a housekeepers word. Now, however, I feel that it's my duty to let all of my friends, my family and all of the people on social media to beware of the Sault Ste. Marie Microtel and any other Wyndham Motel as they too may find themselves falsely charged of stealing.
It's been a real pleasure staying at Microtel all these years that you have been open in the Soo, thank yourself Mr. Marini, for never having to expect my patronage ever again.
Most sincerely,
Kimberly Lowes
BTW-You might consider having your remotes checked in and out at the customer service desk since they are so priceless to you.
I live 15 miles from this hotel. Being 35 weeks pregnant, I wanted to utilize the indoor heated pool. The pool was not warm, the pool room was cold and the a/c was on. Along with other families, I complained to the manager. She said she couldn't do anything about it because corporate was in control. Then, a large group came in with food, drinks, and alcohol. The desk clerk asked the people to pour the alcohol into styrofoam cups and throw away the glass bottles. I told the clerk that the signs say, "no food, no drinks, no alcohol". She said, "well, there's just not supposed to be glass bottles". I am extremely disappointed and expected to get the 100% satisfaction guaranteed but apparently I have to contact corporate for that also.
I live 15 miles from this hotel. Being 35 weeks pregnant, I wanted to utilize the indoor heated pool. The pool was not warm, the pool room was cold and the a/c was on. Along with other families, I complained to the manager. She said she couldn't do anything about it because corporate was in control. Then, a large group came in with food, drinks, and alcohol. The desk clerk asked the people to pour the alcohol into styrofoam cups and throw away the glass bottles. I told the clerk that the signs say, "no food, no drinks, no alcohol". She said, "well, there's just not supposed to be glass bottles". I am extremely disappointed and expected to get the 100% satisfaction guaranteed but apparently I have to contact corporate for that also.
I stayed at the travel lodge in Raton NM on April 1, 2018 in room 136. I tried to reach front desk via phone several times to report a lot of loud noise from room above. I walked down to front to let them know about loud noises disturbing our sleep. It never stopped and continued to be loud from 9pm till 4am.
Best regards
Hi cant seem to log in to my account 166223013d I am in UK, password or user id will not reset called Ramada north they could not help.
I want to use my points to book a stay at Ramada north pls advise
My stay at the Knights Inn of Aurora, Colorado from 03/11-03/18/2018 was very disappointing. On 03/15, I returned after work in the evening to find that my 9mm automatic CZ pistol and belt holster were missing. They were hidden in a drawer underneath my clothes. The only people with access to the room were the maid, the manager, and the person who moved a refrigerator and microwave into the room that day. I reported the theft immediately to the manager and police. The management has been totally uncooperative, insisting the employee would never do that. They have offered no help whatsoever, even stating that they couldn’t be blamed. I would at least expect them to question the employees and check the surveillance tapes. Their actions violate your business practices.
My employer did not extend our stay at the hotel, moving our entire crew to a different hotel.
The Wyndham email/online system is confusing, and it cost me $125. They also should NOT charge if you book a room and don't check in! I had a problem because since I didn't receive a confirmation email from Wyndham (when I booked a reservation online), but HAD received other emails from Wyndham's marketing/Wyndham Rewards, I forgot I had made the reservation and made a second one for the same weekend a week or so later. Anyway, normally if you don't show up they would not charge you anything. But Wyndham charged me twice in the same weekend, even though it's all physically impossible and all for me to stay in 2 different rooms at the same weekend. When I called the lady was very unhelpful and, while they already gave me a refund for part of the money charged for one of the reservations, REFUSED to refund a $125 that was charged for one of the nights. So I got back some money, but not the entire amount? On the phone it was just a bunch of confusing, bullshit excuses. I will never stay there again. I went there to see a friend in Indianapolis and go to an anime convention. But I will ask the convention people not to use this hotel in the future. I will tell this story through all possible social media channels. I don't want anyone else to go to a Wyndham hotel because I don't want anyone else to get scammed. I'm broke. I saved up a specific amount of money in advance for the convention. Now I have to eat ramen for the rest of the month because they refused to give me a refund. A normal hotel would be kissing my ass and not only giving me a refund, but offering me a perk like a discount on a future stay or a free night or SOMETHING. No. No courtesy or decency or respect. I didn't feel like I was being treated fairly. I feel like both times I talked to them on the phone, 1) their calling system is so messed up, you push the button for the accounting dept. and it just takes you back to the menu again, so you have to push '0', talk to an operator, and ASK for the accounting dept., which is bullshit, 2) when I DID get through to someone I felt like she was condescending and just wanted RID of me, and didn't act like she was seriously concerned about helping me or fixing my problem. The hotel was old and rinky-dink anyway. The elevator in the back of it broke in the middle of the convention. Not impressed. Probably won't be going back and like I said, I'll urge anime fans to have the convention somewhere else. There's a LOT of hotels in the area, who needs them?
Hello,
On Saturday March 10th, my brother and I stayed at the Knights Inn in Orlando, FL. We do not usually complain, however, our stay was far from comfortable.
We were in Florida just for the night until we flew back to Minnesota the next morning. After we got to our room, we noticed a unpleasant odor in the room, trash on the floor left behind from the previous guest, and the shower faucet had a constant leak. None of this bothered us to much, and we let it go.
Several hours went by, and we woke up from a nap, and went to use the microwave. This is when we found several cockroaches on top of the fridge/underneath the microwave. We do have photo evidence which I will attach below. Immediately after finding the bugs, we went to the office and explained what happened and asked to be switched to a different room, the employee explained that they had no more vacant rooms. Then we asked for a refund so we could try to go stay somewhere else, or go and sleep in the airport - after this, the employee called the assistant manager to see about a refund and told us she would come and knock on our room door when she received any further information.
Several minutes later, the employee came to our room while on the phone with her manager and said that we can't get a refund because we already stayed in the room for several hours. At this point, we were noticeably frustrated because anybody should be able to understand that we would have tried to leave earlier had we known there were cockroaches in the room - in addition, we explained the bugs must surely be a health concern.
The employee later let us speak to the manager on the phone, who in return ended up telling us via phone call to, "SHUT THE HELL UP," after expressing that cockroaches are a health concern. After being sworn at, we called Wyndham's corporate office to explain the situation. They were very friendly and helped us file a complaint - we were told that the property manager was legally binded to contact us within seven days.
We uncomfortably slept in the bug infested room since there were no other hotels available in the area, and a refund nor a room switch was offered. In the morning we flew back to MN, and then waited several days until the hotel contacted us regarding our complaint.
We eventually received a call from the "operating manager" of the property who basically said they will not be giving us any sort of refund, and denied the possibility that her employees swore at us - she justified her reasoning by saying, "we don't hire employees that would say that." - doesn't really seem like a professional mindset to me, considering she wasn't there - at this point, the situation in completely laughable.
We talked on the phone for several minutes until she said if you email me a picture of the cockroaches, you will get a 100% refund. So I emailed her a picture of the cockroaches + pictures of trash left behind. Two things happened when she responded:
1) Instead of following through with her previous statement of a 100% refund if I send her pictures of the bugs, she changed it a 25% sales allowance.
2) I realized I was not even in contact with the property manager or the operations manager, I was in the contact with the assistant manager who told us to, "shut the hell up." Are you kidding me???
We went back and forth for awhile via email, and eventually the assistant manager cc'd the operations manager into the final emails. Doesn't really seem fair. The name of the operations manager who was eventually cc'd in is, Shawna Hubert Miller. It would be great if she made some sort of communication, as well.
Anyways, in a competitive market, customer reviews mean everything. If cockroaches, being sworn at, and lies do not constitute a refund, I'm not sure what does. I have stayed at other Wyndham hotels in the past and never had any problems. We paid $171 on a card and would like a full refund.
We look forward to hearing back from your corporation,
Thanks
Clay Ebertowski
I spent five nights at your Wyndham Garden Barrone plaza in NOLA. I was there March 8-13. I was unable to get a good nights sleep on two of those days On Friday night, I was awaken at 1:40 am by loud yelling. Was unable to fall back asleep for awhile. Complained that morning to the front desk. Young man there said that he would inform the manager. Next night I was awaken at 11:00 PM by loud music. This time I called the front desk and recorded it. I can send you this recording, if you want. Someone came up and asked them to be quiet. Management apologized and promised it wouldn’t happen again. It didn’t. I was offered a future 30% discount. Well, I am 74 years old and probably won’t be going to NOLA again. I feel I should have been given the discount now. Also, reservations were made under my daughters name. Melanie Schwartz Sincerely, Elsie Ng
Extremely poor treatment and very poor customer service.
We are RCI members that booked a two bedroom two bath deluxe at the Wyndham Nashville from March 3, 2018 to March 10, 2018. I was traveling with my husband and two young adult daughters. On March 3rd, as a result of storms in the northeast, our plane was delayed. We called ahead to tell the resort that we would be late. We did not arrive to the resort until about midnight.. When we arrived, we were told that out reservation had been given away because "it is corporate policy to overbook". There was no apology.
They had no idea what to do with us. That was clear. They had us wait while they figured it out. That took them approximately an hour or more.
When they finally did assist us, it was to give us two one bedrooms that were not near each other, at some time after 1am. They said someone would contact us the next day to change our room.
The next day we did not hear from anyone until approximately 4pm. At that time, we were pulling into the registration area, to inquire about changing the room as they had promised. My husband told the caller, Matt, that I would be right in to pick up the keys as we were in the parking lot and there were no spaces.
I went inside with my older daughter and Matt was nowhere to be found. We found an employee, Theresa, who directed us to the manager, Marguerita who was assisting someone else. After waiting to speak to Marguerita, approximately another 45 minutes, she gave us the keys that Matt had by then provided to her (approx. 30 minutes after the phone call) and two fifty dollar gift cards that she said we should use to have dinner as an apology from Wyndham.
We did in fact attempt to use the gift cards at a local restaurant. The waiter attempted to run them three times but they were declined, much to my family's embarrassment. When I called the front desk from the restaurant, the manager, Devon Taranto, said he could not hear me.
I called when I returned to the resort from the room phone and I was disconnected three times. When I finally did speak to Devon, he explained that it was the restaurant's fault. Once again, Wyndham taking no responsibility for their part in any of this. Marguerita never explained to us how to use the cards. The fact that we were embarrassed when trying to use the cards given to us by the resort, was of no consequence to this employee.
I did speak to Lisa Hagewood the next day who told me to fill out the Wyndham survey and ask to be contacted because she did not know what she could do for me. I have not heard from Wyndham.
Well, now I telling my story yet again. I hope that someone can be of assistance.
Thank you,
Rosanna Cardone
Horrible Experience- I had a none working TV, a beeping smoke alarm next door that kept me up all night and woke up with bites on my arm from sleeping on your property.
It took two days for someone to come and fix the TV, and to go next door to stop the beeping.
I think that the fact your point system deletes someone's points after a certain amount of time really is UNPROFESSIONAL system. Yes I knew that they would expire but it still is unprofessional as not everyone gets to go and stay in your very expensive hotels all the time or for that matter gets to travel. I know for a fact I will NEVER stay in one of your hotels again.
On 02/26/2018, I arrived in Rock Hill, SC and choose Wingate by Wyndham. I requested a room for the night, indicating that I had a pet, a cat (7 pound Cornish Rex) that I even showed to the employees. I was charged an additional USD$25 for the pet, which I had no problem with.
The next morning, we were very satisfied with the room, the hotel and the breakfast.
But, as we were about to leave, an employee noticed that my pet was a 'CAT'. She indicated that cats were not allowed, and we were asked to "not leave" until she had checked the room to ensure that no damage had been done. Of course there was no damage to the room, not even cat litter on the rug as we had protected the Cat litter box area to avoid any additional work for the staff.
We found this to be utterly insulting, being treated almost like criminals by an establishment that had accepted the pet, fully aware that it was a cat beforehand and that charged $25 for the night. At the minimum, they should have reimbursed us the $25 if this is a "Dog only charge"!
In the last year since I started choosing Wyndham hotels during my travels, I have been satisfied except at that Wingate by Wyndham of Rock Hill, SC. Please let me know what you propose to do to resolve this issue.
Yours truly,
Johanne Dalton
daljoh@aol.com
Good Morning,
I am highly disturbed by your message. I'm not understanding how you are even attempting to CHARGE my card when I was assured that my card would not be charged, during booking, because I would be paying when I arrived at the hotel.
I have a confirmation emaik that reflects that all considerstion woukd be paid during my arrival at your hotel. And this was the bilateral agreement that was offered and accepted on the website that you've chosen to promote your services.
And I'm appauled that you have casually emailed me a week out to tell me there is a problem with my reservation due to payment that should be nonexistent, based on the agreement -thus, attempting to breach your agreement.
And when I called at about 8:07am this morning, Mary, who was very rude by hanging up in my ear, told me that its all for a dollar. She told me that you suddenly charge in advance for basketball stays. I'm not sure what that has to do with me and my reservation.
The cruz of the matter is that I booked under the agreement that YOUR company presented and that was to book now and pay later. And that because I am not in the position to pay now, hence why I chose YOUR company. So I'm hoping that Wyndham will not casually inconvenience me or others, who have made other arrangements to be there at that time. And if I never checked my emaik in time, then how would you handle this?
This is simply a breach of your agreement and I'm hoping you'll make the human choice and think of the inconvenience you'll put me, your consistent consumer, in when all you have to do is make good on your promise.
Thanks.
Arrived at the hotel came to check in and the front desk manager Mike Issac started off nice but got snotty fast. We were here 3 weeks ago for medical reasons. I had booked both rooms a while back so had both employee vouchers with me. The front desk agent at the time said it was fine to leave both here. He got rude because I didn't have it in my hand, then gets worse because I didn't have a credit card. I had my company one which does not have my name on it so last time I did a debit deposit and was told it would be fine for this reservation. Instead of looking into anything he refuse the deposit and when asked what he wanted me to do cause I don't have one he repeated you need a credit card. Then I said so what your not letting us stay he got really rude and now my husband is getting angry we are here for medical and don't have one. Then Mike said he didn't need this behaviour from us and threatened to cancel our Reservation. I have never seen anyone so rude and argumentative as Mike
I completely accidentally double booked for the same night instead of 2 nights for myself and my fiance.last night. However I didnt become aware. Of it until around 11am when i went to the front deak because i forgot my key card .The woman behind tge desk eas curt and just not very welcoming or friendly to the guest ahead of me. When iy eas my turn she quickly said are you checking out ? I said no yhat i had booked a room on the Wyndam website that i had joined for this 2nd night. She eas irritated and said she didbt have a reservation for me and that i needed to make a new one ! I looked on my phone to give her the confirmation number.. Thats when i realuzed i had made the resevation for the night we had already spent! I apologized several times. And asked her what could be done to remedy my obvious mistake.. I explained i had just driven 12 hrs from No California the day this happened (yesterday) She snapoed at me in fromt of other guests thst i needed to pay or leave in under 10 min. I decided that id talk to Wyndam later today and just pay fir this night again feeling like Wyndam would see this and credit the night or apply to a nights stay. I informed 'Anna' that I had to deposit some money into my account since she told me she couldnt take cash and Id be right back with my confirmation #in hand! She snapoef again that i had until 1130am to do all of that! I said its 11:21 NOW ! Theres no way i could get to the bank (in a city im unfamiliar with)depisit money, get on Wyndam site, reserve room and get back in 9 minutes! She didnt care sge said for the 3rd time she would take out $25 of my $100 depisit for late fees for anything past 1130am ! Flabbergasted i i waljed back to my room and told my fiance what had jyst happened. I called the 1 800 number i pulled up for Wyndam ..i handed my fiance $100 cash and asjed him to go pay for the night and Id be in touch with Wyndam in a few minutes and im sure they will be reasonable...boy was I wrong ! On the hotel phone i calked the front desk tell say that Derrin was coming yo pay AGAIN and asked what the tital would be since it was the second time we paid and we got a decent rate on the website.. A different woman eas on the phone now.. Shawnee is her name I found out wheni asked both of their names. She said she could not give me the rate without a reservation number I tried to explain the situation she said she knew because she was there when it all started and that she has a business to run and if I couldnt give a number then i was gonna have to leave! I was blown away ! I said ee will be checking out.. She snarled that that was a very good idea ! We packed up and i waited for 25 min for them to tell me that the maid said my room smelled like marijuana !And that she could keep my entire $100 drposit but she would return half of it ! I was getting angry by this time and told ger in no uncertain terms that she was unprofesdional and rude! How dare she soeak to a guest like this! Not that its your or her business but I do not smoke marijuana and i do not appreciate being treated like we were today.. Being accused and essentially robbed ! I took my 50 and decided to not let these 2 women represnting Wyndam Hotels to be able to escalate this further and left to go find accomedations for the night. I eas told by a rep. Of Eyndam on the phone that someone would call me ..that was 12 yrs ago... No call!
It was the Ramada near ASU in Tempe Az
This is the second complaint that I am writing as my husband wrote one and you never answered him. As well I had spoken to a service representative from Wyndham on your site and after waiting on the phone for a long and being transferred many times was told there was nothing they could do for me except say.... I am very sorry
Briefly I was in Myrtle Beach and was solicited for a Wyndham presentation at their office in Myrtle Beach on Jan 4th, 2018 at 9AM with breakfast
We gave $20. and was promised 30,000 Wyndham points to listen to the presentation see the unit.
The person who solicited us Stephen Glassman, a wonderful person told us that we had to bring two picture ID.I brought my Canadian drivers license and medicare picture health care
My husband and I being on vacation had to get up early and drive a half hour to get to the place. When we arrived after being processed to see a representative waited awhile . Then we were then told that because we did not have our Canadian passport we could not attend the presentation . The staff that told us this was very rude . She did not offer for us to come back at another time or day which we would have gladly done), nor did she offer us even a cup of coffee for our inconvenience .Our money was refunded.I already own 3 timeshares and was interested in the Wyndham presentation as I already am a points club member of your organization . Aside by having been inconvenienced on my vacation , I have never been treated so rudely, poorly and unprofessionally by a customer representation in such a situation . Being in this type of business your staff should have treated us in a more respectful manner and offered us some compensation . I would appreciate it if there is anything you can do for us. (i.e points) Thanking you inadvance.
I have no complaints so far and I have stayed at several Wyndham Hotels. Great job Wyndham !!
On 10th December 2017 I had to visit a dying relative in Newcastle upon Tyne and booked a single night at the Ramada Newcastle Gateshead via Amoma on the internet. I paid for the room in full at the time of booking but upon arrival they wanted to charge me again. I showed that I'd paid and they seemed happy. We had a (dreadful) evening meal and at 09:00 the next morning went for breakfast, additional charge, to find everything had been cleared away. The cooked food provided was completely dried up and mostly inedible.
When I checked out I paid for the extras - evening meal, breakfast and parking.
Later I checked my credit card bill to find they had also charged me for the room that I'd already paid Amoma for. Customer Services initially claimed that they couldn't find my booking, then said they couldn't find it without the hotel reservation number. A quick contact with the reception desk was able to find this. Customer Services simply stopped responding to emails. This appears to be simple theft.
My wife and I were recruited at a Myrtle Beach outdoor location during a rather cold Jan. 2nd to attend a tour presentation in exchange for breakfast and 30,000 Wyndham points, We filled out the form, put down the 20$ deposit and were told that we needed to bring 2 pieces of ID to the meeting the following morning. We showed up this morning and were refused entry because we did not have a passport or nexus card (we are Canadians but did provide a picture ID (Quebec Drivers license, Quebec Medicare card and a valid credit card). The lady at the Wyndham Preview center in North Myrtle beach was extremely rigid, cold and unfriendly. We were given our $20 back and basically ushered out! The least she could have offered us was the breakfast promised if not more (like to come back another day with the correct documents). This rigid adherence to a rule that we were not privy to or knew nothing about and obviously could do nothing about after having gotten up early on vacation and driven a good half hour in inclement weather is unacceptable. We are good standing members of RCI for over 25 years and have never been treated so discourteously. .If this lady worked for me she would have been dismissed.
We are disappointed and annoyed and will definitely have nothing nice to day about Wyndham,
I respectfully request that you grant us at a minimum 15,000 Wyndham points, My time is a as valuable as yours and I do not appreciated it being wasted.
Thank you for your time
Danny and Sandy Rossner
514 996-5533
rossner@videotron.ca
Good afternoon,
I checked in to Wyndham garden in Lafayette la on 12-19-2017.
The room was not up to standard condition.
I didn't mind the current conditions but later on I discovered that:
1. The bathroom door wasn't closing.
2. Air conditioning system was a making a terrible and scary noise.
3. TV has a split lines on the screen.
4. The room has a bad and humid smell.
5. Room was outdated as far as the finishing touches.
I did complain to management and they did send someone to talk to me, his answer was that he couldn't not fix it and it has to wait for the next day.
Nothing has been done yet.
Please advice.
Name: Nedal Qamhiyeh
Cellphone: 337-501-3894
Email:Qamhiyehnedal@yahoo.com
I thank you in advance
The following is submitted as a formal complaint regarding The Wyndham Group Reservations:
I had phoned Wyndham Group reservations at about 3 pm on 5 September and made a reservation for Super 8 on the 5th of September, using a credit card. I later received two identical email messages with a confirmation and a hotel address in Joliet, IL. When I arrived at the hotel in Joliet around 10 pm, I was told that they had no reservation information. I telephoned Wyndham Group customer service and was told that the reservation was for a hotel 22 miles back in the direction I had just traveled. This information was never transmitted to me before I traveled to Joliet. When I talked with customer service, I was told that the reservation was for super 8 in Mokena, IL and there was nothing they could do because it was past the 4 pm cancellation period. My impression was that Customer Service could care less. I was passed to two other customer service reps and when I asked to talk with a supervisor, I was disconnected. The hotel person in Joliet told me that I could stay there at a higher rate than quoted in the email message but would also forfeit my credit card payment at the other hotel. I elected to drive back to Mokena and stayed there.
I feel that the Wyndham Group owes me compensation because Wyndham Group directed me to the wrong hotel causing me to drive about 44 miles out of the way which took nearly an hour's driving time and made for a very late arrival in Mokena, IL.
I don't know where to start from! I'm so piss off and its almost a week since I stop by this fucking hotel that i book a reservation 2 weeks ahead of time !
Confirmation Number: xxxxxxxxx
Wyndham Rewards #: xxxxxxxxx Tier: GOLD.
After our day in a Disney park that Saturday the9th we try to check in for the night and the front desk lady advice us they had no room for us no reservation or nothing . I show her a print out of our confirmation number and shit and she really didn't giver a fuck to even to attempt to find out what happen or take responsibility or even the courtesy to review the issue and resolve it. I had to call 5 times to all the fuck'n numbers I was given must talk to 10 fuck'n ppl in the US and over seas all which had VERIFY I have a fuck'n reservation and fucking confirmation number but the front desk in the hotel didn't !!!
Spend 2-3 hrs on the fuck'n front desk trying to get this shit done so i can take my family in the fuck'n room for the night but this shit never happen .
I don't know who the fuck drop the fuck'n ball but I ended up driving back home that same day .
You are the worst fucken place to book a reservation , I don't know if I had book a longer multiple stay what would i had done in this same situation !!!!
I try to keep my cool and not blow up and go ape in the lobbey and get my self a free stay in a jail cell !!
You guys drop the ball and all I got was the run around for 2 hrs on the phone and a front desk rep who she didn't give a FUCK !!!
I would like to not be fuck'n charge for that "stay" that never happen if I see a charge in AMEX not only I will charge it back but will be happy to pay 2500 for a lawyer !!
Please remove my name from you hotel and cancel my fuck'n Wyndham Rewards #: xxxxxxxxxx Tier: GOLD since you don't give a FUCK of LOYALTY and have no fuck'n Idea bought customer service .
That front desk clerk if she knew how to FUCK to do her job she could easy take charge and resolve the issue .
She could have check if they had a FUCK'N room available and easy book us that fuck'n room for that night and charge me the fuck'n price for that room !!!
But she just didn't what to do shit or offer an option or even any solution !!
Also you fuck'n reps on the phone didn't give a fuck and was telling I DO HAVE A RESERVATION and keep sending me FUCK'N e-mails with it LMAO .
None of them FUCKER's even offer to re-book one even for a different fuck'n hotel if a room was not available in that shit whole .
You guys when down hill big time since you took over this low rated shit grade hotels .
You not the same as you was!!
I know i'm a drop in the big bucket of water and this bitch-out will be deleted as you don't give a FUCK but this big bucket has a whole and you lousing drop by drop and one day it will be empty .
Good buy wyndham and I'm defiantly will be trashing you ass every I go online and in social media mouth to mouth !!!
I booked a reservation through Wyndham, When I reached to hotel at midnight, hotel people couldn't find any reservation on my name. So I reached out to wyndham for the refunds. They are not ready to help me out with refunds nor the hotel people. These customer care people are so rude and not helping out with this issue. And i am still struggling for the refunds. Never ever book hotel through whndham.
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