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Write for Us Wyndham Hotels Complaints Continued... (Page 18)
1240+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
I was ripped off my deposit after i was told i smoked when I dont smoke. The rooms were disgusting smelled of human urine dirty floors and hair in bathtub. A empty baggie on the floor next to the bed. Clearly the room was not cleaned. And to be called a lier and have them steel my deposit because they dident clean is the most horrific treatment I've ever had then i was told to leave or she would call the police when i was waiting for the manager. She knew exactly what she was doing and probably even pocketed my deposit. So i had to leave with it or talking to management.
Please check the travel lodge in tacoma wa by the army base they are attaching the Wyndham name to a very shady place not.only very dirty it's expensive and unsafe with terrible front desk people .I truly think you should have them stop using your good name ..its the worst.place I have ever seen in my life
I have called the front desk a total of 4 times (1 on 5/16/2019 and 3 on today 5/17/2019) complaining about the same issue. The TV channels are intermittently fuzzy and a message keeps popping up on the screen to purchase the channel. It happens on all channels. The clerk on the evening shift was the one who answered the phone each time. He said he would come up to check it but never did. Over a 5 hour span, I called 3 times. He seemed genuinely UNCONCERNED with my issue. I paid for 4 nights and I want 4 nights to watch TV.
Dealing with Wyndham Customer Service is at best frustrating. Their English as a 3rd language call centers make communication difficult. The alternative email option to their complaint dept is a farce in that they limit the input. The corporate message becomes, "we want to appear to know where our problems lie, but we don't really care for the details. We hope to give you the impression we care if you have issues with a property, but we're not going to do any follow-up, so the details aren't important." The fact there is no ability to add pictures to an email nor the ability to contact anyone in the corporate hierarchy speaks volumes.
Howard Johnsons Hotel in ST. Augustine's Historical District Fl Room 162 from May 12th to the 14th' sink backed up constant, gross matter. badly rotted.
Tub rotted, lined with fabric, gross to stand on. mold on ceiling across room. Floors filthy.
Very poor Service ... trying to file Complaint: filed Complaint on-line, #1334794, was sent a “blanket e-mail”, to call Customer Service, directly: did that, on 5/16/19, my Complaint was not found: Account Supervisor, was rude, did not offer any Resolution ( Jessica / Canada Office ).
Have never experienced such rude discourse, for a Complaint: cannot get Situation resolved.
Found fresh blood stains, on my Pillow Case ( 5-6 ): took Pillow Case to Front Desk, upon checking out: was told to call Manager, on Mon., did that, still only given a 50-60% discount, at that particular Wingate/Wyndham Hotel: Blue Ash, Cincinnati, Ohio
Followed up with Account Supervisor, Jessica, who was extremely rude & did not aide in getting Sotuation resolved.
We recently stayed at the Days Inn by Wyndham in Bowling Green. Knowing the quality of Wyndham hotels, I chose it over other properties, with the idea Wyndham would not be affiliated with a subpar property. I was wrong. The property was unclean, poorly appointed, my husband wouldn’t even shower in the bathroom (let alone me). There were homeless people in the parking lot and we were put on a smoking floor. All together, one of the worst experiences I’ve had at a hotel.
Wyndam Destination - 515 Gravier Street, Suite 200, New Orleans, LA 70130, (504) 558-5887. My girlfriend and I were on vacation on 10-13 May in New Orleans and experience one the most unprofessional form of behavior by your Wyndam Destination sales team during our visit. We happen to stroll into one of your Travel locations looking for places to go during our visit. We agreed to listen to the Wyndam 90 minute sales pitch about buying into the Wyndam Destination property. During the initial pitch, there was no obligation that we had to make a decision. For sitting through the 90 minute overview, we would be given a Riverboat cruise along the Mississippi that included a buffet for $20. However, two of your sales personnel, Scott, Branden and some other unknown person tried to box the two us into a corner into signing up to Wyndam property utilizing unprofessional behavior or rudeness, intimidation, stall tactics, played the guilt card, lack of patience, lack of candor, and many of their failed leadership traits. They even had the nerve to blame me and my girlfriend of wasting their time. They could not answer any of our questions pertaining to taxes, property value, etc. When shown one of your properties, it was as if we didn't matter. They tried to continue to force us to sign up to a Wyndam Property. As a result, we spent over two-half hours of our vacation dealing with this. They refunded our $20 but knew that the Riverboat cruise that we signed up was sold out the day prior, but provided us a $25 gift card. But, nothing can erase the unprofessionalism we experience. I spoke Joseph J. Simons - FTC that your team in New Orleans may have violated the law in Truth in Hotel Advertising Act of 2016; and USC 3617 (Interference, coercion, or intimidation). Our vacation was almost ruin because of your Wyndam Team.
I sent in a request for a corporate account in February 2019 and received a response asking for additional information. The email said we would receive a response from Corporate Sales after reviewing our information. However, to date I haven't received any further communication from Wyndham. I'm disappointed in Wyndham that I went through the effort to get the requested information, answer all the questions, and send you our response. Below is the body of the response I sent.
Thank you for your interest in obtaining a corporate rate with Wyndham Hotels & Resorts, Inc. While your interest may be in a single property, if a corporate rate is granted, you may be able to gain access to all of our hotels. Wyndham Hotels & Resorts is the largest hotel franchising Company in the world, with nearly 9,000 hotels across more than 80 countries on six continents. Through our network of approximately 790,000 rooms, we appeal to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®.
To get started with the review process of your request, we need some additional information from you. This information allows us to better understand your lodging needs. Please note, it is important to look at the overall needs of your organization, not just one department.
• Does your organization have an existing travel program for your employees?
A. We are an oil field service company whose employees work at remote drilling rig locations. Crews of 2 to 6 usually stay at the nearest motel and sleep two per room – one during the day and one during the night.
• If so, who is responsible for program?
A. Diversified Well Logging, LLC has four divisions located in Reserve, LA; Corpus Christi, TX; Odessa, TX; and Eighty Four, PA. Each Area Manager is responsible for employees in their own divisions, with COO Aaron Swanson in overall charge of Operations.
• Last year, what was your current lodging spend in revenue and/or room nights?
A. $673,850.34 spent on rooms booked through CLS for the period 1/1/18-12/31/18.
• What primary cities do you require lodging for your travelers?
A. Our employees usually stay in mid- to large-sized towns and cities throughout Texas, Louisiana, Pennsylvania, West Virginia, Ohio, Wyoming, Colorado, New Mexico, Oklahoma, etc.
• Please describe how your employees make hotel reservations today?
A. We have been using a booking company called Creative Lodging Solutions to book rooms. Area Managers, Field Supervisors, and Administrative Assistants then call CLS with the lodging request. For purposes of a Wyndham account, these individuals would contact motels directly to arrange rooms.
• Currently, which brands of hotels do your employees typically stay?
A. Baymont Inn & Suites, Grand Eagle Ford Lodge, Ramada Inn, Microtel, Hampton, America’s Best Value, etc. – many (but not always) at motel chains that operate under the Wyndham brand.
• Is there anything else we should know about your lodging needs which would help us determine if a corporate rate is necessary?
A. Our crews generally occupy rooms for durations ranging from a week to 2-3 months, sometimes longer. Considering that our crews consist of a day sleeper and a night sleeper, room cleaning is only requested as needed.
After careful review of your information, a team member from our global sales organization will be in touch to review your responses to the above questions.
Sincerely,
Wyndham Hotels & Resorts, Inc.
--Original Message--
From: donotreply@wyndham.com
Date: 02/12/2019 12:24 PM
To: corpsales@wyndham.com
Subject: Corporate Request
Topic : Corporate request
Brand ID : WHG
Brands :
1. All Brands
First Name : Casey
Last Name : Clark
Address 1 : 4929 Neptune
Address 2 :
City : Corpus Christi
State / Province : TX
Zip Code : 78405
Country : US
Contact Phone : 361-654-3106
Fax Number :
Email Address : caseyclark@dwl-usa.com
Company/Organization Name : Diversified Well Logging, LLC
Additional Information : I'm interested in what benefits having a corporate account will provide for our company. We currently use Creative Lodging Solutions, but are interested in changing how we book hotels. We book rooms regularly for our employees located in the field on a regular basis. Many of the hotels we used are part of your brand. Please contact me so that I can ask more questions.
05/15/2019
I filed a complaint on May 5,2019 with Safe Harbor about one of your hotels the Super 8 in Taylor Michigan. Below you will find the letter that I submitted to Safe Harbor after getting no resolution through Super 8. Out of respect for your company I felt it only right to inform you of my actions. I understand that this hotel is independently owned but the name Wyndham is associated with this hotel . As I stated in the letter below I do have photos to verify my complaints.I would appreciate a response.
Safe Harbor
PO Box 30495
Tampa FL 33630-3495
This is in regard to your letter dated 4/23/19. You have ask for more information about my dispute of a bill at Super 8 Motel on 4/13/19 reference #24690519104036803350241.
We arrived at the Super 8 on 4/12/19 around 11:30 pm and checked in. When I got to the room the key wouldn’t work. I went back to ask for another key and met the manager at the elevator, he came to my room and tried his key. His master key didn’t work either. We found out later the room was under construction, I would of thought the manager would of known.
He then directed us to a second room 5 rooms down form the first room. He used his master key and opened the door and let us in. I noticed right away that the window was open all the way without a screen. I thought to myself maybe housekeeping had forgotten to close the window. The manager said I could come and get the key in the morning. At which point the manger had left and as I always do I checked the beds. When I pulled down the covers on one of the beds it hadn’t been cleaned. There was grass, dirt and leaves in the bed. I went directly down to the desk and told the manager that the bed was dirty and requested another room. By now it is after midnight and I had no choice but to stay there because there weren’t any other hotels with vacancies available in the area.
The manager now gives me the key to my third room. When I got to the room it was apparent that the door had been damaged at some point and the door was extremely hard to open and close. First thing I noticed when I entered was the strong smoke odor. I checked the beds and they were clean, at this point I just want a shower and go to bed. As I went to close the bathroom door I noticed that the door had been damaged by what looked to be a fist. The hole had been covered up with a brown looking contact paper that didn’t even match the door. I then noticed as I tried to close the door that the door handle was loose coming off the door. I went to use the toilet I about fell due to the fact the seat was loose. I got in the shower I then noticed the grout was nasty and looked like it hadn’t been cleaned in ages. I heard the rattle of the exhaust fan when I looked up I realized that the cover was hanging from the ceiling. Needless to say my shower was not relaxing after almost falling, the nasty walls and annoying noise in the small bathroom. At that point we all went to bed exhausted from four hour drive and being shuffled from one room to another then another.
The next morning we realized there were only 2 bath towels and two wash cloths for the room. I had already used one of each and my daughter and son-in-law needed to shower. My son-in-law went down and ask for two more towels and wash clothes. My son-in-law was told he had to bring the dirty ones which he tried to explain were being used by my daughter. The day manager wouldn’t give us any more towels. While he was trying to get towels I decided to get dressed. I had left my bag next to the refrigerator and as luck would have it the refrigerator had leaked water all in the floor which saturated my bag!!!!! Needless to say I had the pleasure of putting on wet clothes from top to bottom and even underneath!!! I at that point I went down to the desk to have a conversation with the manager again.
I explained to him my issues from start to finished and said we would like to cancel the night of the 14th. The manager said I didn’t give a 24 notice so I couldn‘t cancel the room reservation for that evening. I said I wasn’t paying for that evening I was cancelling. I also told him that I felt I shouldn’t pay for the previous night because of all the issues. He said I could check out and cancel the room for that evening but I was going to be charged for the previous night. I ask to speak to someone else he said he was the person. There I was 270 miles form home and now had to find a room. Fortunately we were able to find another place for the evening.
I tried to resolve the issue by calling the Super 8 on April16th by asking to speak to the manger. It took three calls before reaching her on April 17th. I talked with her and explained what all had happened. I explained to her the details of my experience and that I wanted a full refund. The manger refused but did offer a 10% discount of a room for a next stay there. Really? Did she really think I would go back there? I told her that her offer wasn’t acceptable. Then she said she would talk to the other two men and get their side of the story and call me back before 5:00pm that day. The manager didn’t return my call that day or the next day. I had to call back repeatedly to speak with her. After two days of trying to contact her I reached her on April 18th. At that time she offered me a refund of 50%, which I refused because it is the principal of the issue. To me that is saying it is acceptable for the Super 8 to treat guests the way were treated. It is also false advertisement when you look on the website and view how the rooms are presented.
To sum it up I was not pleased in any way from the moment I registered until I checked out. Due to all of the issues, some of which were safety issues I feel I am due a full refund. I do have photos as proof of neglect at Super 8.
Thank you I look to resolving this issue.
Claim Number: D1910601078
Jessie Morton
My daughter in law and I stayed at your Port Angeles Wa Super 8 on May 9-10 and in those 2 days we were moved into 3 different rooms. The first one had a stopped up toilet. So they moved us to a second room which we couldn’t stay in the next day because it was already reserved. So they moved us to a third room and when we returned to our room at 7 pm we found some beverages missing and some food.Getting settled we went to close the window and noticed it wouldn’t lock. On further examination we found the locking mechanism had been filed off and the filings were still on the sill. I will attach an image. Hopefully they have checked all the windows since because we didn’t feel safe all night. I have a license to carry and had someone tried to enter through the window someone would have been shot and it would have been on you. I’m hoping you refund her money and make this terrible experience worth our while. The room was reserved under Corey Boston and we were in 213-209- and I believe 203....... my phone # is 406-366-3098..... Mrs Boston’s is 425-346-3641 ..... thank you Jo Buchholz
Stayed 5/11/2019 to 5/13 at Baymont by Wyndham in Canton, MI.. Was charged a 150.00 smoking fee. Did not smoke in room. Also charged 85.00 for something else. I got the smoking fee reversed (house keeping checked our room and agreed we were NOT smoking). However there is still an 85.00 charge on my Visa and no explanation from the hotel. I've called Baymont Inn and Suiteds in Canton 743-981-3796 and have received absolutely no assistance. I'm very disappointed in my stay and also the way they handled this fee. Do they charge everyone this nonsense and hope they get away with it? You may respond to me at jimlitwiller@yahoo.com or call 989-455-1160.
Stayed at the micro hotel at 550 Hamilton street. Geneva, NY. We had a bad experience there and we will never return.we stayed two nights that were free with our points. The dates were May 3 to May 5 .first complaint a large bug my wife found in drawer wereyou store your clothes. She freaked out and is still sick over it.manager Erin was called to room and she removed bug with rubber gloves and also bathroom was dirty. Manager moved us to another room and black dirt behind toilet. We are in our mid 70’s and my wife has a medical condition,especially finding a bug in the room .Second complaint. On Sunday May
5 we came down for breakfast at 9:15 am and nothing was out on counters. No food no juice,no silverware, no cups no milk, nothing. I went over to main desk and no one was there. I look in door way and saw three people laughing and sitting there including manager. I yelled at them and told them they are people out here waiting for food to be brought out. Then a young boy came out and slowly brought out food. I spent thousands of dollars at the Wyndham in flordia and other micro hotels and never saw anything like this tone. My wife will never stay at one of your hotels again nor I will to.
Thank you David Stefanoski 570 6558056
We tried to rent two rooms for 2 days due to construction work being done on our home. We were told it was policy not to rent to locals. We had to have a place that allowed pets, so we were limited on places we could stay at. So we had to go to another hotel just down the street, which had higher rates.
We have always used Wyndham when traveling and reserving for when family was coming in town. We will no longer be a loyal customer and made sure our friends an family new of their policy not to rent to "locals"
Allie Walden
The staff Tio was extremely rude and disrespectful. After speaking to January Wilkinson I thought that the issues have been rectified to date this issues has still not been resolved. This hotel turned my families joyous experience into a nightmare. I would not recommend this hotel to someone that I strongly dislike. Also as my daughter has an event for her business this hotel being the closet to her event, I would rather recommend an extended stay to for the attendees in lieu of this hotel due to the experience that was given and received.
After talking to Wyndham hotels customer service about a serious complaint on one of their hotels. I was told a supervisor would call me for my address to issue a refund within 48 hours. That was two weeks ago. Now I can not get a response from anyone and no refund was issued. I had to leave their hotel because the room was a safety hazard and completely unsanitary. Stains, odder, and black mold to list only a few.
Our room was a sticky, filthy, grimey, moldy, bed bug ridden hell hole and I have pictures to prove it. I booked our room for several days. At noon on the second day, Reena came and pounded on the door, then yelled at me that it was past check out time. In my pajamas, I informed her that we had planned on several days. She went to verify, returning with the same pounding on the door. It was not noted that we were there for several days, so she told me to go to the front desk. It comes as no surprise that this was missed due to two police cars, an ambulance and two fire trucks arriving at the same time. Then, as soon as I was showered, she was back with the same pounding on the door, wanting to know if we'd be using the same card for payment. Shortly thereafter, I checked my account and she'd charged it already. This place is beyond needing to be condemned. It should be burned to the ground. I would not be surprised if they offered an hourly rate judging by the low class druggies hanging out everywhere.
I stayed at the Days Inn Hotel in Denton, TX May 9 thru May 11, 2019. The entire experience was unbelievably negative and unpleasant. Because we were arriving after 12 Midnight, I needed to notify he hotel of this. When I did, I was told that I needed to call that evening by 11 PM . I explained that I would be flying and unable to call. I was then told that I needed to send an email confirming that I would be arriving late. I did this and had a friend who arrived earlier confirm that we were coming. I realized that for some reason the room was booked for 3 nights. I explained that I would only need 2 night. I was questioned as to why the change. I said that I did not realize the reservation was for 3 nights but that we would need to return home because a family member was ill and had been placed on Hospice. No concern was voiced by Rhema, I think that was her name. She told me that it would not be a problem but I needed to contact Expedia. I told her that the reservation was through Travelocity. I contacted Travelocity and was told that there would be a rate change because of changing the room dates. I agreed to a change as it seemed a small amount.Neither party ever told me that I had the option of cancelling the room. On arrival at the hotel, I was told that we would be given a single queen bed. I said that I had requested two beds. I was told they didn't have any and was given a king bed. The room had an old, musty smell. The towels were thin. We heard noises coming from behind the wall which may have been rodents. Our room was not refreshed during our stay. The staff walked past customers and did not speak. The dining area was dilapidated with holes in the walls. The sausage looked dry on both days. There was not even any tea bags. However, my worst experience at this place was on checkout. I questioned my bill. I was told that the extra charge was because I had requested a king bed. I said I had requested 2 beds and was given a king bed and never was I told that there was a change in the price. In front of me Rhema called the person who checked me in. I said you don't believe me? She said I do, I just have to verify. After calling she then said that the price change was because I changed the number of nights and this caused a rate changed. When I questioned this further, the manager, Max, came charging out of of what appeared to be an office, yelling at me, saying this was the way it was. I told him that I was going to get my husband because no man was going to speak to me this way. Rhema then said she was calling 911 because I was creating a disturbance. I decided to leave because i was already stressed out. I told them that I would be contacting corporate and they said go ahead. I have never been treated in such a terrible manner in a hotel. The room was terrible, the hotel was terrible and the staff was terrible. I will not be returning to Days Inn or any Wyndham property.I will look forward to hearing from you to resolve this issue. If I could give 0 stars, I would.
I tried to get a room this pass Saturday and was refused by two of the front desk clerks.Alex and Mark.both told me that they don't rent to local people. After reviewing your policy, I didn't not see anything like it. Please elaborate
TO WHOM IT MAY CONCERN:
I'm having big issues with your Microtel at 155 South Stewart Ave, Ridley Park, this evening.
When making reservations, I was originally told that I could get shuttle service between the Philadelphia International Airport and Microtel Inn & Suites by Wyndham.
Upon arrival at the airport on 11-May (Saturday), I phoned the desk for a shuttle pickup and spoke to Carley. Carley informed me that the shuttle was unavailable. Carley told me to take a taxi, keep a receipt, and she could reimburse me.
On the phone, I expressed concern of a 4:00am shuttle to the Airport on Sunday morning (12-May), and she reassured me that there would be a shuttle available at that time.
Upon my arrival, I presented the taxi receipt, and Carley informed me that she doesn't have enough cash to cover the receipt, and I'd have to wait until Sunday morning when you arrive to obtain reimbursement. The taxi fare was $18.60, and admittedly, it is very unbelievable that Microtel doesn't have enough cash on-hand to cover this level of expenses.
When I asked if there would be a manager (Brian Carlson) or assistant manager (Jessica Beckett White) at the Microtel by 4:00am to reimburse me,...and she said no. Carley gave me the assistant manager's business card to send Jessica an email on the issues. I emailed the manager and assistant manager about what transpired, but I haven't heard a word from them to-date.
At this juncture, I was concerned and skeptical that it there 'might not' be a shuttle at 4:00am, then I'd be responsible for my own transport back to the Airport. Admittedly, my concerns for a return transport was alleviated the next morning, since Eric (the driver) was present to provide transportation.
Additionally, at 10:30pm that evening of 11-May, my wife phoned Carley at the front desk to provide our room 206 with bath towels. There were none in the room.
Carley stated that she'd have them delivered soon.
My wife fell asleep in her clothes on the bed with the expectations that the towels would arrive momentarily,.....BUT they never arrived. She ended-up just sleeping all night in her clothes by-default.
The following morning at approximately 3:30am, we phoned the front desk and spoke to Joann at the front desk. We asked her for bath towels and told her of our story from the previous evening.
Joann had the towels delivered to our room within about 10-minutes after speaking to her.
We can see that there are issues at the Microtel Inn & Suites in Ridley Park, NJ for which the management needs to address.
We request full reimbursement per Carley's promised on the $18.60 taxi that got me to the Microtel on 11-May.
Additionally, we request partial or full reimbursement for the $126.55
Thank you for any consideration.
Respectfully,
Linas Roe
4914 Lowell Drive
Ave Maria, FL 34142
239-228-7161
We had booked 2 hotel rooms online on a website that we assumed was a Wyndham site but it seems that it isn't. We called the number that website to cancell the reservation because something came up and we weren't going to be able to go. We were informed there is a no cancellation clause at the bottom of the website.i know it is partly my fault for not paying closer attention. I can not believe that a company of your size would source out your reservation department to another company that is so slimy. Our reservation number 16781606438 for the microtel inn and suites in bonnyville Alberta, I could understand if I was trying to cancell a couple of days before we were supposed to check in but this 6 weeks away. I know you are going to tell me, if you get back to me!! That you didn't make the reservation but the company that did does represent Wyndham doesn't make your company look to good. I am sure you dont care. Jim
Wyndham Denton / Days Inn.
I have stayed for pleasure and business with Wyndham for many years in the states and abroad and have never received such terrible accommodations. My husband and son and I went up to Denton to look at UNT as a possible school for my son. We were supposed to stay for two nights and only stayed one and moved to another hotel.
When we arrived my husband and my room's bed had springs coming out of it and we needed to switch rooms. In the new room, you had to be careful when taking a shower to not cut your feet on the broken plaster. My son's room had big stains on his bed cover and sheets that made me google how to detect bed bugs. Something that I have never thought needed to be done before. The rooms smelled musty and the A/C units were so loud that we had to turn it off. In the morning I went to get coffee and there was absolutely no sugar. When I ask for some, I was informed they ran out and to drink it without.
The people working there were very hard to understand and did not want to have questions posed to them politely. The woman behind the counter just stared at you until I asked if she understood what I was saying and stared back until she made a comment. Seriously, unprofessional made me feel very uninvited.
I understand that this property is not fully owned by Wyndham instead run by a subsidiary; that said, I would not have booked a room if not for your name on the property. We went across the street to a Hyatt that was $20.00 less and very comfortable. We will be going to different colleges and will not be staying in any Wyndham properties since I can not be sure that the accommodations will be up to par with what Wyndham use to stand for.
I informed Booking.com of the terrible service.
Respectfully,
Mona D'Aunno
The customer service we received was horrible!! The front desk representative was rude, did not answer any questions, did not know much about the hotel, and was unprofessional.
Our room was extremely hot upon walking in, and had a foul odor. We are extremely disappointed with Wyndham!! We remember when this hotel chain had amazing service with beautiful hotels statewide. It is sad how Wyndham have dropped so far.
I used the Wyndham Rewards app to make a reservation at the La Quinta in Brownwood, Texas. After my 5.5 hour trip, I arrived in Brownwood and drive straight to my daughter’s college apartment to help her pack up for the summer. We worked until midnight and I left to go to the hotel where I was told that my room had been given away! The employee on duty said I didn’t have a credit card in file and when I wasn’t at the hotel at 7, they decided to give my room to someone else. I pulled up the Wyndham app on my phone and showed him the credit card that is on the app! It didn’t matter, he didn’t care. They had no rooms. I told him that I have been staying at this La Quinta for three years and I always show up! I’m completely disappointed in how I was treated. I will never stay here again. This is unacceptable. You can’t treat people like this!I didn’t arrive in Brownwood until 8:30 because I was driving from Houston!
We checked into this motel Super 8 in Carter Lake Iowa. The motel personal was very rude. We were moved a total of 3 times. We waited 3 hours for another room. We are very unhappy with the experience.
Arrived at my prepaid accommodations on 5/7/19 at 11:45 pm at the Super 8 Hotel in Winona Minnesota. the room was clearly not vacuumed/cleaned in some time as there were tree branches/twigs under the covers draped over the bed when I pulled back part of the bedspread. Was afraid to sleep in the bed so laid on top just to get through the night. Checked out around 8 am. Will never stay at this establishment again. Stayed here over a year ago and it wasn't as bad. They clearly do not care what happens to the place. Called to make a complaint and they wouldn't do anything.
Hello-
I received two charges on my credit card, each for $131.50 for May 4th-5th. I did not stay at the hotel as I had booked these rooms over a year ago and had no confirmation or e-mails from the hotel in regards to an upcoming stay, ect. Therefore, I booked another hotel in town and stayed there. The only e-mail I received was in regards to rating our stay here on Sunday, May 5th. I did contact the front desk and was re-routed to the general manager. He was polite, however he told me there was absolutely nothing that he could do, which I know is not true. I was not offered a single thing for a $263 one night stay. I feel this is very poor customer service on the hotels part and I would not stay at a Wyndham Hotel in the future as they do not support their guests!
My son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Not once did the website say that this hotel is making changes, or things are broken and not available. Such a disappointment and so dishonest!
We made reservations 6-16-2018 for 5/31/2019-6/3/2019 at Ramada by Wyndham Virg Beach only to be told 5/7 that my reservations have been cancelled. We had plans to meet my nephew who is in Army whom I haven’t seen in over 3 yrs, and now are stuck w/ nothing. No one from cust service has helped, after speaking to 7 workers and 3 supervisors! How can a company not stand behind their reservations, bought a book bought boom??? Bullshit! I should be offered equal comparable accommodations with no additional $. It is not customers fault that you decided to close or not be affiliated with Ramada! & I’m sure this did not just happen 5/7!
Bali Hai Princeville Kauai
In the description it says that it is a quiet place for down time..... Not a chance.... Screaming kids at 6:00 a.m. not to mention late night bag playing at the pool area.... The resort itself is beautiful the staff is awesome... But a few are looking for peace and quiet and relaxation this is definitely not the resort for you.. Now for a family vacation with the little ones perfect place. Also do not count on any help from the concierge if you have made reservations for any activities online it seems they want nothing to do with helping you if you have not made the reservations with them.... I have something to add to this review we attended a local luau and since we did not attend their sales pitch on buying a time share here, they let 26 people go on ahead of us that had attended the sales pitch. We had paid for our luau and our transportation we had no voucher. And little did they know we already own a timeshare here (RCI)but we will never come back And I will never recommend this place to anyone all they want is your money.... Like I said the grounds are beautiful and the regular staff is awesome but the concierge is terrible they literally ignore you since you did not book with them or attend their sales pitch... Everybody is a paying guest here no matter if they own a timeshare or not everybody should be treated equally .
Kelly Snyder 309-502-1852
On 5/7/2019 I called to make a reservation for my parents at the Days Inn, Jellico TN. I am scheduled for a procedure at the local hospital on 5/20/19. I did not want my parents to have to commute back an forth from home, yet not try to spend the night in the hospital. I had looked online, saw that it was listed as $59.00. Rather than going through a booking company, I wanted to deal directly with the local Days Inn. I was offered a senior rate of $79.00, and could pick up a coupon at the welcome center approximately 1 mile away as we came into town. After some further discussion with Dylan, the stated manager, apparently our home residence is within a radius considered off limits to renting a room for the night. When I explained I was having a procedure at the local hospital, Jellico Community Hospital, I was told there were strict rules between the hospital & hotel. The only thing I could get from Dylan was no visitors after 8:30 PM. I explained to him, as a patient in the hospital, I would not be visiting my parents in the hotel. Requested to make a reservation. Begged to make a reservation. I was told I could not be trusted. He eventually hung up on me. Though I did reserve on line, I found another Wyndham hotel 10 miles away cheaper, more cooperative, courteous. I canceled my reservation with said Days Inn so my parents would not have their reservation canceled in their face, & I would not be available to make alternate plans. Jellico is a dear community that I worked in for 10 years. My preference was to support local economy at whatever cost. Sadly, the office manager of your Days Inn by Wyndham is driving clientele to other businesses. I wish him the best, but cannot recommend Days Inn at Jellico if the manager is suspicious of al semi local potential customers.
Hello, my name is Maria Hampton and I was a guest this past weekend at your hotel. Unfortunately, I am very displeased with the service and quality of your establishment. I am especially upset because my family and I were visiting guests this weekend for my daughter’s graduation from the University of Florida.
To begin, we checked in on Friday, May 3rd around 7PM. There was a large water stain in the ceiling above one of the beds and the room was not vacuumed or prepped for a new guest. I also issued a complaint for loud music playing next door that was not addressed. My room number was 144.
On Saturday, May 4th, my disabled sister was changing in the other room I rented, room 146, when one of your employees walked in on her changing. They did not knock on the door or apologize for the incident. When her husband went to the front desk they said, “Oh, we should have given you a ‘DO NOT DISTURB’ sign, sorry.” Why was this not included during our check in? I also did not get one. I am curious on your employee standards for cleaning rooms and if this is taken seriously at your hotel. This especially concerns me because my towels were also not changed.
To continue, there were more problems this day. When I returned from my daughter’s graduation dinner around 12AM there was a group of people smoking marijuana and drinking very heavily outside of our room. I was especially disturbed because I had my 12-year-old son and mother with me. This is incredibly inappropriate. Not only was this an issue, but also when I quickly tried to enter my room my room key was not working! When I went to the front desk there were a number of issues wrong. First, your employee for the night was not wearing a uniform or name-tag. How am I supposed to know who to address or know who your workers are if they do not adhere to uniform standards? He also was not present at the front desk and took about 15 minutes to come out. Why was he not there?
Regrettably, your establishment did not address these major concerns with any care or efficiency. My family and I checked out of the hotel at 2:45AM on Sunday, May 5th. I was concerned for the safety of my family and should not have been succumbed to these pressing concerns. I need to know what can be done about my payment to your establishment because they did not meet any expectations. Your website specifies, “Hometown Hospitality”. This weekend was far from it.
Again, Baymont by Wyndham suggested they provided, “Signature hometown hospitality. Listening to our guests and treating them like neighbors is what we do best.” Another quote provided by your website. I would like to discuss how we could resolve this manner. The amount I paid does not equal the service I was guaranteed and received.
I can't stress enough how bad this property is. The photos on the website are very misleading. The room was dark, dingy and dirty. The bathroom was very dirty with who-knows-what on the walls. I requested three times that this be cleaned and even with me standing in the room the maid didn't get it done. The beds sagged, the linens felt threadbare and dingy. The bedspreads were dirty and full of holes. We would not have stayed more than one night except that the town was totally booked for a big motorcycle rally. Carpet had not been vacuumed and the furniture must have come from some discount thrift store going out of business. Breakfast was a joke. Just a few items served in a silent room that did not feel safe. One morning we were locked out of the room that had been paid for making a trip to the lobby necessary. While I was there I asked AGAIN to have the bathroom cleaned. Other things: Old food left by other guests in the refrigerator proving that the maid never looked in there. Had to call several times for towels. We felt gross and dirty ourselves after staying there. Nasty, nasty place. It has totally discredited the Wyndam brand and the Days Inn brand as well.
my son and were so excited to spend time at the Garden Hotel in Phoenix. The pictures of the pool looked wonderful, and having the tennis quarts and restaurant for evening dining was a definite selling point. It turned out to be such a disappointment.
It started off with the room we checked into...the garbage's were all full which made us wonder if the room had even been cleaned and then we looked closer at the bathroom and it was clear, it had not been cleaned. There was no remote control for the tv, which after turning on the tv, we realized it was broken, so no wonder. There was no iron, no hair dryer. No refrigerator or microwave. This room had been stripped of any extras. The furniture was in terrible condition. We went to the front desk asking for help with tv and some other issues of cleanliness. The maintenance man said it was the service in the building. We went back to the front desk, and the lady there said the rooms on the lower levels were not as good as the rooms on the higher levels. (did she really just say that?) She said we could change rooms but she sent us on the journey of look at rooms. We found one that was acceptable.
I wish I could stop there but the challenges did not stop. We were excited to try out the tennis courts but the front desk did not have any rackets or balls we could use. I said " you have a court but no rackets or balls for your customers?” She said, “yes, you should have brought them with you.” She told me I could go buy them. I needed to jump on the light rail, and ride 15 minutes and then walk another 15 minutes and go buy them at a target, which we did. We were not able to play that day until because we of the time of day so we had to wait, wake up early to go look for the rackets. We bought them and the desk help said they would purchase them back from me. I left them with them when we checked out. I have never been paid back. I have called at least 10 times, last time the woman on the phone said, the lady that said you could be paid for them no longer works here. I will mail them to you... it has been 2 weeks and they have not yet been delivered.
The pool looked so fun to us, the water feature looked amazing! Until we went outside and it was dried up with a big whole in it. The maintenance crew (who we saw one time the entire week) told us it would be running the following day. We stayed Monday-sat. No one ever worked on it while we were there to get it running. As we entered a key, we pulled out our key card and noticed that there were no latches on the door. Anyone, could walk in off the streets, even children could walk right through the door. The pool was so poorly designed that there was no were to sit longer than 25 minutes and you would have to get up and move your chair back into the sun. When we looked for a chair, there were massive amounts of bird poop on every chair except 3 chairs on the deck. No one around to clean them, Stock the towels, or even skim the pool that was full of tree debris. There was construction west of the pool and a jack hammer going all day every day and it did not provide for a calm time at the pool. The guests were picking up the pool skimmer and cleaning it so they could get in and cool off.
The dining restaurant was closed with no chef. We had to once again, leave the hotel every time we wanted to eat lunch or dinner with the exception of breakfast. We had to ride the light rail again 15-25 minutes to find some place to eat because had tried the only two restaurants near the hotel, the Mexican restaurant and Alexis. They were a walk as well, which is ok, but when you are walking at night as a woman and 16 year old in a sketchy part of town it can be unsettling. Especially, when there are homeless men rummaging through the garbage cans and watching you. I asked to talk with a manager many times and got the run around, he was always in a meeting, or we just changed management and he is away at meetings. We later found out that they were male prostitutes and that the area we stayed in was saturated with adult themes bars.
Because the Hotel was changing management I feel the staff had the green light to say, sorry we can’t help you with that either! I looked long and hard for a nice place to stay. The selling points of the reasons why I picked this one were not available to us because of the time we happened to go there. We were there the last week in March. Tennis courts (no rackets or balls) no evening dining and drinks available, the beautiful water feature was broken. Such a disappointment and I don’t think I will use Wyndam Hotels again
Recently stayed at La Quinta in Claremore, Oklahoma. Was shocked to find out I had to pay $20 per night (two night stay) to have my small dog in the room. I was a La Quinta Rewards Club member for several years and went out of my way to stay at La Quinta because the properties were generally nice and more importantly, they allowed pets with no add-on fees. Now that Wyndham has taken over I am being forced to find other hotels to stay at. I will NOT pay $40 for a two night stay again, that is RIDICULOUS!!! What is that $$ going towards. It's nothing more that a "money grab" because more and more people are traveling with pets. I belong to a dog club that has competitions every week all across the country and will now be looking elsewhere to stay. It's too bad greed for the almighty dollar has taken over what was once a staple for my travels.
Mike W.
Mold in the shower upon arrival, stink smell in the room. filthy carpets with stains? rotten front security door that twists in half almost, and dirt and rocks on the floor under AC unit. room 157 near pool with continuous running water from the south end of pool. into the parking lot for hours at a time. wrote letter to GM at lq0597 and never received and contact back, this place is a dive. look into it i even asked for half the funds back because of the nastyness of this place. i have tried to attach photos and they wont attach but i have short video of the mold and dirt and rock. hopefully someone gets this place straightened out
I was recently traveling through Parkersburg, West Virginia and had to stop for the evening. It was very late. I found several hotels in the area but chose Travellodge by Wyndham because of your good name. I was very surprised at the condition of the room. It was absolutely filthy! I was told it was non-smoking yet it smelled like smoke, had ashes behind the night stand on the floor, the carpets look like they had not been vacuumed in a very long time, the bathroom sink, shower and toilet were all dirty and falling apart. The door frame leading into the bathroom was completely falling off the wall, the lock was broken. The lights were falling off the ceiling...it was awful. Naturally, I couldn’t sleep not knowing what was in the bed. Complaining to the night time employee went no where. I must say I’m very disappointed that a place run by Wyndham was this bad. Look at the utter filth in the picture attached. I wish I could send more so you can see for yourself! I’ll think twice next time when looking for a place to stay.
I was unable to use a reservation at the Wyndham New Orleans Airport due to a snowstorm at the Denver airport and called the night before to cancel the reservation. Although I understood that the reservation was non refundable within 48 hours the management understood my issue and allowed a refund. I was informed that it would take about a week to show up on my Visa. I was thankful for their understanding.
It has now been four weeks since the conversation and I have reached out to the hotel and customer service multiple times. I have called the hotel ten times and customer care service three times. I have sent emails to the management and was informed by customer care service that I would receive an answer within 48 hours on May 2. As of May 6, I have yet to hear back from them.
Frustration does not begin to cover how I feel.
I have just returned from a 6 night stay at Wyndham Grand Orlando Resort Bonnet Creek. I am absolutely disgusted with the sneaky way your Hotel does business. From charges not disclosed when checking in, to a free upgrade that we were suppose to receive that we are now being charged for, outrageous resort fees for services not used, and either none or awful housekeeping for half our stay. We were lied to about the gift we were receiving to do a 90 minute timeshare tour that actually took 5 hours. I have never had such terrible customer service or been lied to by so many ever at any other hotel I've ever stayed at in the past. I am hoping to be contacted by someone in corporate to try to resolve this situation and make good on what has turned into an absolute horrible experience.
My wife and I plan trips months in advanced to refresh ourselves .I'm a home health nurse and she's a stay at home who takes care of our autistic /adhd child .These trips are to refresh us .we never have a problem at any of the other Wyndham hotels we've stayed at . It was a good stay until my wife had woke up and saw a bed bug on her pillow .we've shown a picture to the manager??? Assistant manager??? Someone who was acting like a manger but didn't have a name tag on . And he said it's just a water bug no big deal . As a nurse I've seen many bed bugs to know that this definitely was one and for an acting manager to blow it off as no big deal has left us leaving disgusted.
At the location in San Antonio on 281 highway.i withdrawing from my training.This place is so unprofessional he needs to be shut down
My husband & I stayed at your super 8 in Chandler AZ. We had to change our room twice. The first room was filled with paint & work supplies. In the second room I found a black bra when I pulled back the covers. When we got to the third room I had to dust everything
With a washcloth. The floors turned my socks black & the sheets had holes in them. Needless to say I sprayed the entire room with Lysol. A couple who checked in across the hall from u s found water on the floor. When I checked out I was told the bra was probably in the sheets. How can you miss a large black bra on white sheets. When I told them about the dust they just said they'd tell housekeeping. We've stayed at other super 8's before with no complaints. Had we not been charged when we made the reservations we would have left. We spent two nights there. I'd be ashamed to have them as part of Wyndham.
Thank you
Bonnie Bryan
We checked out of days inn at Batavia, Ohio. This was undoubtedly the worst experience I’ve ever had at a Wyndham hotel. The room was recently renovated and some dangerous things that I have photo’s of was present in the room but the main reason I’ve contacted you, is the accusation that we smoked in the room and charged my credit card 150.00. This is unacceptable. I argued with them over and over. They made a claim against me that was untrue and claim to have photos of ashes but if there were ashes in the window sill, it certainly was NOT us. I think this is wrong to charge someone’s card and I have no way to even prove that no one smoked in that room. I do not smoke at all and never have. My husband smokes but went to the parking lot every time he smoked. I am going to attach some photos of the things in the room that was terrible and I am so disappointed in Wyndham for having this policy to charge a card without any evidence. If they have a pic then they planted the ashes there and took the picture. When we arrived the refrigerator didn’t work and the self declared manager had her husband who is not an employee, replace the refrigerator. He was also hanging out and working every shift that she worked. The last complaint in the reviews was the exact same problem we had where they accused her family of smoking too. The pics I am sending are the jacuzzi controls that had bare wires covered with masking tape and filthy. The bathroom photos show holes in wall and ceiling. As well as holes around light fixtures and on the on the wall. The dirty floor behind the door in the bathroom. Also no privacy curtains on door to the balcony overlooking the pool where everyone could see into our room. There were nails in the wall sticking out that could seriously injure someone. I want my money back. This 150 dollars for an accusation with literally no way to prove out innocence is ridiculous. I am a gold member who exclusively stays at Wyndham hotels and I feel so disappointed and let down right now. I plan our hotel stays and save so we can get away and I can’t afford an extra 150. This is just so ridiculous, I promise you that absolutely NO ONE smoked in that room during our stay.
Room # 111 -4/26/19 4/29/19 / Confirmation # 3248825214 / La Quinta Inn & Suites Brunswick / 165 Warren 1st
1st let me say that we love staying at La Quinta and have always had a good experience until now. Our room was very clean and good service, but
we started noticing bites on us the 2nd night and by the time we left had a lot more. I had our Beagle treated as we always do for fleas so we knew that we didn't bring anything in with us. I called the Manager once we got home because we now are covered with bites. We keep missing each
other, so I thought I would just email this to corporate.I have had to go and buy stuff to treat our home and washed all clothes in hot water in case it was bed bugs I went to the Dr and he said they are either bed bug bites or body lice !I did leave a couple of messages for the front desk to let the Manager know my concerns so they could have the room inspected/treated for the next occupants. I feel we should be compensated for our inconvenience of all of this and have attached pictures to show the bites. Please let me know what you feel is fair, as we have always received good customer service and want to continue to stay at Wyndham hotels in the future. Shirley and David Cutliff
If there was a "0" stars - the Days Inn (Wyndham brand) Hotel in Prescott, AZ would rate zero or somewhere far below. Our lengthy drive of several hours took us to where we had reserved a room at this Days Inn for the night. I am a "Blue" level rewards member (lowest level). We were tired from the drive and arrived at the hotel just over an hour before the official check-in time of 3:00PM. Upon entering the lobby - we asked about check-in and were told crisply that check-in is at 3PM. When she heard that we had no where to go and would stay in the lobby - the desk clerk proceeded to inform us that "We don't like people waiting in the lobby." For a hospitality operation - this place wants your money but does NOT want YOU. It would really be nice to be welcome at a hotel. What a concept.
I’m standing in line at the Daytona Beach Wyndham resort, i have been in like for over 2 hours to check in where the filthy waiting room is filled with employees standing around talking to each other and only one girl behind the desk checking people in. Multiple people here have waited longer than me and this is my first and last time here, ever. Horrible system, dirty hotel, terrible staff. Do something before you go under
To whom it may concern:
My family stayed in a Wyndham in the French Quarter from March 24-28. My daughter left her bathing suit on the day we left. We noticed within an hour of our departure from the hotel and called through to the front desk and housekeeping. They told us we needed to file our missing item on ilostmystuff.com. I requested that housekeeping immediately check vs using this process because we knew 100% sure that my daughter's suit was hanging in the closet. Regretfully, the hotel would not accommodate our request. I then called daily, leaving message after message. I knew the suit was there. Nobody would call me back. When I finally got somebody from the hotel to respond, they indicated that they couldn't find the suit and would now have to file an "investigation" with hotel security. I know that either somebody from the hotel stole the suit, or they hotel just took too long to follow up with all of my requests (which could have been handled EASILY within the first hour of us leaving the hotel and saved me all of this work). I then emailed headquarters, called the person handling the "investigation", asked to be put through to the hotel manager (who also never called me back). The past couple of weeks I have just requested to simply be reimbursed. I have spent HOURS trying to get back a $60 bathing suit. We paid a lot of money to stay at the hotel and expect a certain level of service. I complied with the hotel policy of using ileftmystuff.com and clearly it did not work in my favor. I offered to pay the shipping on the suit to get it back. At this point, I have left reviews on various websites. I am not sure why this is so hard to resolve. I would just like to be compensated for the hotels lack of followthrough.
Julie Salski
1342 Kettering Rd
Mundelein, IL 60060
(847)652-7924
If you type in worst hotels DETROIT metro airport up pops Wyndham. The hotel lives up to these reviews. Bottom line DO NOT STAY THERE
I am a loyal La Quinta customer. Wyndham has destroyed everything customers love about La Quinta within a few months of taking them over. You now charge fees at almost all locations for pets, their reservation people are now all foreigners that are difficult to understand and in general “don’t have a clue”, you changed the cancellation policy from 6pm on the day of arrival to 24hrs in advance, you did away with the Rewards program for a not as lucrative Wyndham program. What are you fiendish people planning to do next? When I stay at La Quinta I hear many customers commenting how Wyndham is terrible for what they have done. The La Quinta employees at the hotels are inundated with complaints. I will never stay at a Wyndham, and I have already started exploring other options other La Quinta. The Wyndham management that put these ridiculous changes in place should be terminated, especially the fool that changed the pet policy. You totally underestimated the loyalty that program brought to La Quinta. When sales drop, look internally for the cause.
Let me explain, my wife and I decided to take our 3 boys to Disney world Florida. We called Wyndham back in February to book a room, bought park passes back home which cost over 3,000.00, rented a van which cost over 800.00. We arrived Saturday 4/20/19 at Wyndham Cypress Palms and stayed until 4/25/19. Our plans were to visit Disney world first on Sunday morning, however at our arrival we were offered Blue Man Group tickets at a great discount if we went to a seminar for one hour between 8:00 and 9:00AM, we thought that works because the park opens at 10:00 anyway so why not. After the boxed breakfast and the introduction we were taken into a more private area and was discussing our current timeshare which we purchased on 6/1/18 at Myrtle beach. During the course of our conversation it was explained to us that our current timeshare was characterized as silver with 400,000 points, however we currently own 126,000 points and back in 2018 when purchasing our original timeshare it was my understanding that that’s what we are purchasing. After sitting down with the representatives for Wyndham in Florida there was some confusion as to what we originally purchased. A man came into the room and pointed out the difference from our original points purchased and the 400,000 points to be silver. This became very confusing for me and I was led to believe I would have to purchase the remaining points to bring us to the 400,000 points and silver. I was very confused with their fast talk if you would and honestly thought I had to purchase the additional points, may I add a one hour meeting turned into almost 4 hours and myself my wife and 3 boys with us were very ambitious to get to the park, we were getting somewhat rushed do to our complaining and voicing our desire to be at the park already. Somehow we were coaxed into believing we would of had to buy these points anyway so we went through the process and even in the final steps we were stressing that this is not what we planned to be sitting in there office signing these papers, we really wanted to start our vacation at the parks so we were kind of rushing through this as well. The final paperwork was done by a gentleman which I forget his name but do remember he said he was retired from the military after shrapnel wounds to his head. After him hearing my wife and I talking about our disappointment of still being there and not in the park yet he told us almost done. When we got back home I looked at my original purchase and there was nothing there about the requirement of having to buy the remaining points before December 2018. Meghan was the one who made us believe we were required to buy the additional points by December 2018, there was a mix up with a piece of mail she claimed we should of got but we did not. She told us she was our contact if we need anything however with trying to contact her she never even replied. We text, we called, left messages, no reply. my wife and I looked at new contract and decided to cancel our contract. We wrote a letter to Account Services Operations- Rescission Dept on 4/26/19 and mailed it priority on the 27th and was supposed to arrive on Monday 4/29/19.
My wife and I still want to cancel the new contract # 00021-1900286 and want to keep our original contract #00028-1813105. If this letter reached you in error I ask that you please forward it to
Corporate, CEO Michael D. Brown of Wyndham.
Thank you,
Vincent and Prisca Ouellette.
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