Contact Bank of America Corporate

Nov 30, 2023

My name is Michael Skorichenko. My wife, Inna, & I just left your North Royalton branch and would like to file a complaint about the service we received. We stopped in to deposit funds into my wife's account. The representative met us in the lobby and attempted to enter the check via the tablet which did not work, I made the comment that this didn't work that last time I was there and how things were so much simpler just dealing with a teller. She stated that we might have to do that if the second tablet didn't work - but it worked. She went on to explain that this was an ongoing problem and that it was supposed to be corrected by Nov. 22 and it's now the 30th. My wife had to present both a Driver's License and enter her SSN. I made the comment that this was the first time we were required to provide both, She replied that she came from another bank 2 months ago and they had the same policy and this was the only way to verify my wife's profile. I deal with 3 other banks and none of them have this policy - usually one or the other, but not both, especially for a deposit, not a withdrawal and not a large sum of money. When she brought us the receipt I inquired how soon the funds would be available and was told it was indicated on the receipt. I did not see it and asked where on the receipt - she did not show me just repeated that it was there on the receipt. I still did not located it and again asked "where on the receipt" and show3ed it to her - I never did get an answer. My wife then stepped in telling the rep she was being extremely rude, at which point the rep turned and walked away leaving us alone in the lobby. This is a horrible way to treat your customers. Never a smile or any greeting & not only not offering if any other assist is needed, but refusing to assist when asked to & just turn and walk away - just abandoning the customer. She did not even hand my wife's ID back - just left it on the table. We tried to get someone to assist us and yelled out in the lobby until a second representative came out. We asked to see the manager & were told he was out. She refused to give us the name of the rep that we dealt with and at first would not give us the manager's name - only when I started to look through the business cards in the lobby did she assist us. Her name was Bree (off her name tag as she also refused to give her name) - the first rep we deal with was not wearing a name tag - she came out later and I double checked and again asked for her name, which she refused. My wife started to video our interaction, but we were told to leave the bank. The rep was an over-weight female with dark hair in her late 29's or 30's - working Thur Nov. 30 at apporox. 3pm. My wife is amazed - she has not been treated this rudely by anyone at any business institution in her life. I have worked in management myself and I would not tolerated such behavior from my employees. Customers are to be treated in a courteous manner - even a "difficult" customer should be treated with respect - not being argumentative to everything they say and not to complain to the customer about how the equipment not working. I also believe that it is every company's policy that the employees wear ID tags so the public can identify them as employees. HR should have a program instructing how your institution should interact with its customers. She would benefit from a review of your policies and perhaps a refreshing course from HR. I personally would not conduct any of my business with any bank that treated its customers in such a manner or tolerate such behavior from one of my employees.

ON August 30th Edd paid me a little over $4,000.
Then they tranfered my money to some account that is not mine.. they did it to me teice. Last remburstment i got was October 28th.. they transfered my money again to that account... it is not mine.. now they are denying me my m
Claim.. it was there mess uo.. i will sue them if i dont get my money. I ha e records everytime i called.. when calling it always someone different state.. you ask to do some like delete the account from me they didnt. They say they wete they sent my money
. Ip address tells u where you are sending stuff.. people they hire are mot doing there job.. please help ... im not jokung i will be getting a lawyer if this doesnt get fiixed..

Great

We would like to complain regarding apparent continuing damage to my account, no , ...3111, regarding your staff not acting for almost a month on fraud that you allowed to debit me the next day of your received report from me.

On Sept 7 I was called by fake Amazon fraud team pretending they will hea bew vanlp ne in reversing an order of $999 iPhone which they asked if I ordered but did not.They hacked my phone and had me take selfie pictures to them "for government reporting". Giving his Amazon ID number and asking his supervisor" to help, they made me give copy of my bank if America card and log in and allow 3 debits to moon pay, $452. each, and international transfer fees of $30. and and get Google play cards of $500 which I pictured to them . At this point of getting of more play cards, I knew this was a scam and while on the phone with the fraudster supervisor named Sarah, we drove to our personal banker Ms Krystal and Ms Moon in BOA branch in Millbrae CA who were unavailable but staff dialed your fraud line and I narrated all.
My husband and I were promised cancellation of these ongoing 3 international transfers,which they said have not been completed, and issuance of a new bank debit card ( I later received this,but no mailed pin). I changed all passwords, sim cards and put both lifelock and exoerian securities,, but we are still in the dark web.
On octolober 1, 22 days later, I found on line, that, the transactions were allowed to be completed the next day, and I called your fraud dept again. After a 30 min wait, iI found out that I have to ve transferd waiting another 30 min, for the "Claims" office, separate from fraud office. 2nd error on your part wad that no filing of this sept 7 report was done. This report was verified that upon my first call, your fraud dept received the fraud narrative from your internal phone, personally called at millbrae CA branch by me . However, no filing of this personally delivered , called report to you, on the fraud date, sept 7, 2021, was ever done. As a result, wiring and money loss to me if about $1700 continued in checked despite all our efforts. Thirdly, despite all your errors on Oct 1, I was told that it will not be till Oct. 18 that a "temporary credit" will be issued to me, "pending investigation of the problem".
Fourth, 2 days ago, I got an email from you that there were continuing montly remittances to this fraudulent Moon account ,that from you,and this"was stopped",a full 1month from the date of my first fraud complaint t you!
We demand permanent credit of moneys to our account,, and correction. Further inaction or continuing damaging procedures from you will not be tolerated by us, without legal action, as we deserve better service and justice in our failed trust in you.
Thank you and please call me at other numbers too other than recorded, to assure recovery: tel 2156301361, xxxxx, and our listed home numbers including 2154970669, and 6503483511

Myrna for Carlos and Myrba Soriano

I order checks on the 9/19/2021 Bank of America assured me the delivery will be before October 1st/2021. Nothing was sent and I called them on September 28th to verify the order and reps tells me the order won’t be for 2 weeks and charge me $25.19 fee. A supervisor told me to call back and have the fee waived and reimbursement for the inconvenience and delay in delivery and false information given. I call back October 1st after 1 hold time and Bank of America refuses to issues the check fees as told by the supervisor. Giving me a run around and false information. Now still no checks and being charged a fee for Bank of America False information.

Bank of America refuses to cash checks that are drawn on Bank of America account with no explication.

I would like to start with the fact that for the amount of time I was a Bank of America customer I deposited over $50,000 between my checking and savings accounts. Not a sizable amount to a multi billion dollar company but to a single mother of 4 with no real support from the confirmed father's of my children, who works 70 plus hours a week, who transports, feeds and provides all other needed care (I should not have to list the million daily tasks I undertake for 4 children under 13) $50,000 is remarkably difficult to come by.
After 2 years of red tape, chasing behind and attending ever court hearing, county required intervention and mounds of paper pushing my children were gracefully gifted by the father (that felt his money was more well suited for strange woman, illegal gambling and funding the drug trade of heroin and methamphetamine) with a small check of less than $5,640. The money was deposited into an account that had been closed by Bank of America to cover an "outstanding balance". Unfortunately this "balance" had been addressed to a local branch employee as fradulant charges and my attempts at correcting the issue was met with, "you'll have to contact customer service number". Which I attempted and was met with,"you'll have to contact a local branch". As my frustrations grew I realized that I, the tiny speck of cash flow was the victim of both the scammer but also now the victim of big banks!
I don't have$3,750. So I had to let the account close. Once my children's small percentage of child support came it was sent to Bank of America. The amount was for well over the $3,750 I was "responsible for", no one would help me in the bank or on the phone and I was told I should be more careful about who I give my account information to.
I have now not only paid $3,750 to some internet hacker but also the overage of $1,890, that the bank claims they cannot access because the account is closed.
I am requesting that I be refunded my children's $5,640. I have copies all transactions, conversations on recording and video of multiple branch visits. I do not want to go through more head aches with courts, paperwork and any other unnecessary posts on social media, claims with BBB or subsequent actions incurring any further financial hard ship.

Please contact me as soon as possible I will be glad to provide all needed information for identification purposes and necessary proofs.

Thank you,
Mallory Durrance
470-652-9494

I have several rentals. I have written checks to Workman who cannot cash their checks because of Bank of America' policies. They will not cash a check over $2,500. If you use a nickname instead of a full name they will refuse to cash a check. They have inconvenienced a lot of good hard working people who have had to return twice get money from a check that was written. I might add it took my workers an hour and a half to get to a local BOA.
It's infuriating and unnecessary. This is my husband's account not mine. I would never ever bank with BOA!

Uninformed customer service personal. Supervisors no better j formed. Besides the scandles with management no one will answer a call. Why is upper management hiding. Why no cooprate numbers availble? Because of a greedy prick ceo. Rated worst bank in us. To the greedy prick brian get a lusted number you scumbag

This is the worst bank out there!!!!
I have been banking with Bank of America for over 5 years an I asked them a simple removal of 3 overdraft fees, an they told me NO they can not help me or remove any fees!!!! Horrible customer service!!!!!!!!

I have a EDD card that is issued by Bank Of America. On or about 04/27/2021, I went to use my card and it would not work,so I called the number on the back of the card and was told that my card had been suspended due to suspicious activity and was put through to a live person. Together we concluded that over $500 had been taken off my card that I knew nothing about and by someone I do not even know.And at places and cities I had not been. The first person I talked to said she was going to issue me a new card and said she was putting me through to a dept that would put the money back onto my card. I was on hold for over 30 minutes then disconnect. That happened 3 times then I finally reached another live person who proceeded to tell me that I was going to have to go into a Bank Of America in person and prove my identity . So I had to do that the next day as it was already late afternoon. I went first thing in the morning and did as the bank asked,then I had to call again was then told that there would be a investigation and that it would be up to ninety business days for them to make a decision as to if they will even return the money to my acct. And she told me that she was sending me some paperwork that I had to fill out and the longer it took me to get it back to them the longer it would take. As of today 05/03/2021 I still have not received any paperwork. I do not feel it is fair that I have to be the one who has to go through all of this and wait that long to have money that was stolen from my card at no fault of mine returned to my acct. Every other bank I know of returns the money to the acct then does a investigation and if the owner of the acct is found at fault then they take it back out. $500 dollars is alot of money to me and being a victim of fraud and being treated like this is something I caused and not returning the money for up to 90 business day's is putting myself behind on all my responsibilities. This just does seem right to me. Janet Lawson

Contacted Bank of America via phone last week in regards to paper statements, given that I'm an elderly and can not navigate through the bank portal.
The bank portal provides too much information and the possibility of being manipulated by Bank of America's marketing materials is high.
Customer Service (will not place name due to confidentiality) stated that I cannot access my business bank account because I don't have a signature card. He told me to go to a branch with 2 forms of ID and register the signature card.
This signature card, I understand that I have to provide, given that my account is 20+ years old. Next day, I register for an appointment 3 days later at Leland Avenue SF location. Given my age, I bring the necessary documents and head to appointment. The branch manger at the Leland Avenue attempts to hover over the banker and take control of the banker's activities. Given that the branch manager attempts to identify me, asks for multiple documents that weren't listed as forms of ID. He then proceeds to continue barking at me, pushes back my check book, states that "I am the manager" and then refuses to set up my signature card. At this point, I leave, go to another bank branch that speaks my language and continue to set up my signature card.

Either that was elderly abuse or a use of Branch Manager power, this isn't the bank that should hold my business cash, which then earns THEIR INTEREST INCOME ON MY CASH.

I lost 520 dollars at the atm it fell inside during a withdrawal. I filed a claim and was denied with no explanation. I don’t know if the balance on that atm was over or not if it was not I want to file criminal charges on the individual who balanced it. I have no idea if they reviewed the footage on the atm . I am basically robbed of 520 dollars and can’t do anything about it

No once seem to care for the customer. For any support they just give you a number to call and when we call those numbers 9 out of 10 times we find people who don't seem to care for the customer. I wish the services were such that we felt that we were taken care of .

This pandemic has hit us very badly .Bank of America had received the stimulus checks yesterday May 17th and still waiting for it to get deposited ! This is frustrating ! Hopefully they could pay me my bills ! I would definitely change soon of bank

I am trying to get in contact with someone regarding some fraudulent claims I made with regards to several purchases made through an app called booking.com for hotel stays. I called BofA’s customer service and made the claims against these charges. The total charges are $878.91. The credit card ending in **** was canceled and a new one was issued. The information listed on the site booking.com was all erased and accounts were terminated. I received an email today regarding the investigation on these claims and it was determined that my card ending in **** was in fact used for these charges. The email I received says that the chip was read and my pin was entered and I signed for these transactions. I am extremely upset that BofA made these accusations without even properly investigating the situations. How does one use a chip, enter a pin and sign when all of these transactions were made through an app booking.com ?

I WANT TO USE MY ONLINE BANKING.TO CHECK MY BALANCE AND TRANSFER MONEY BETWEEN MY SAVINGS AND CHECKING ACCOUNTA. BUT THE SCREEN ASKS FOR MY SECURITY CODE.

I HAVE BEEN CALLING THE CUSTOMER SERVICE FOR DAYS.BUT COULD NOT GET TO SPEAK TO ANY ONE.
WHAT IS THE BEST PHONE NUMBER TO CALL?

SECONDLY,I PLAN TO VISIT AUSTRALIA.I UNDERSTAND THAT WESTPAC BANK IN AUSTRALIA HAS PARTNERSHIP COMNECTION TO BANK OF AMERICA.BEFORE I GO,IF I WERE TO DEPOSIT A LARGE SUM IN BANK OF AMERICA,CAN I DRAW THAT MONEY IN AUSTRALIA,WITHOUT HAVING TO PAY COMMISSION ON CURRENCY CONVERSION?I UNDERSTAND THAT A US CITIZEN IS ALLOWED MAXIMUM US$10,000 CASH TO TAKE OVERSEAS.
I WANT TO FIND A JOB IN BRISBANE,AND LIVE THERE. YEARS AGO,I USED TO LIVE IN AUSTRALIA.WANT TO GO BACK.

Thank you for reading my complaint. On July 16, I called in to ask for a reversal on a late charge of $28 due to an error I made when I changed my payment date to a later time but I didn't realize at the time, it would not change my due date. (It is a credit card account with Bank of America whose last four digits are 4987.)

While I freely admitted my mistake to Amber, the customer service representative, I was hopeful that due to my very long history with Bank of America and to the fact that the error was unintentional, that a reversal would be a recognition of my long time faithfulness to Bank of America. By the way, I have NEVER made a late payment on THREE different credit card accounts with Bank of America, so I've never had to call in to reverse a late payment before.

Amber said that she would not reverse the charge, and although she said that she was very sorry, I was dumbfounded. She also gave me no reason why a reversal was not possible, other than company policy.

On the Bank of America website, I reviewed Amber's performance and gave her a rating of 2 our of 10, and included most everything I am writing to you about now. My reason for the low score was not just because she refused to take away the late fee, but rather her cavalier attitude towards the whole situation. When I tried to get an address to someone higher up where I could voice my dissatisfaction, she didn't give me that. Finally, as I started to ask her another question regarding my account, she hung up on me without notice, never telling me at any time during our conversation that I was a valued customer. Rather, I seemed to be an annoyance to her.

Having worked customer service myself in the past, I would never have treated a customer like that, especially one who has three different credit card accounts that span over many years, as I do. In the end, I had to look up on the Internet someone I could write to in order to see if this really is the policy of Bank of America.

In these very difficult times, when I have been furloughed and now recently terminated from the company I worked for, I really felt that some empathy would have been in order, but none was forthcoming. I don't understand why the $28 late fee was so adamantly defended, and, needless to say, I've been very upset since then.

I hope that whoever reads this will ask Bank of America to do the right thing. If that doesn't happen, then, I will be very disappointed that this credit card company values a $28 late fee over the good will of a long-time customer.

Thank you again for reading this complaint, and I look forward to hearing from you soon!

I recently applied for a Home Equity Loan, I had additional questions and called the loan officer. She never returned my calls or email requests. I had to call a customer service representative to find out I did not qualify for the loan. I am customer of this bank over 20 years and she did not even have the courtesy to call and advise me that I was declined. I also had a similar situation with them months ago. Very rude company. Do not know how they get away with it.

My sister is 81 years old, handicapped and needs a walker, weak immune system due to leukemia. Today at your Holyoke branch she wasn't allowed to use the rest room. She had an appointment to remove her deceased husband from their joint account. She had all the documentation requested. After nearly an hour the process still wasn't completed. She had to leave to go home to use a toilet. Later your employee called and said she would need to return tomorrow. This is extremely difficult for her due to her weak condition and also the threat of exposure to COVID-19. I explained the situation to her and stated I would go and get anything that needed to be signed and bring it to my sister for signature. She said that wasn't allowed and she would need to come in person. Isn't it common decency to allow a frail, old, handicapped person the use of a toilet in an emergency?. She also has been a long term customer of BOA. Also you make it very difficult to file a complaint. I tried earlier on your chat line and was directed to a law service with a $5 fee. I wasn't even allowed to respond to that. I will not give my credit card information to a service I do not want. Evidently BOA doesn't want to maintain long term customers.

My wife visited BOA branch in Colleyville TX to cash a check payable to me for $110 today. I even furnished her with a signed note that it was OK for her to do so. My wife is on all of our BOA accounts and we have been BOA customers for decades (currently Platinum Honors), living in Colleyville for over 25 years now. The bank manager refused to cash the check for my wife, Talking about BOA policy. This, to me, is NUTS, and needs to be changed if so. We usually bank at the BOA Southlake TX branch where we have had no problem cashing each other's endorsed checks.

You force closed my checking account I have been a customer for about 17years. Their is a global pandemic Covid -19. We went over 2 months without work and are account was overdrawn by $877.00, $689.00 were fees we were charged by you. I called and paid the balance once we finally received unemployment payments that we were entitled to due to the global pandemic. Now you have reported me to the Checks system and I am unable to open a checking account anywhere. You have also denied my application to open a new account. this seems extremely un-ethical given the unique circumstances surround this negative balance. we have 17 plus years of proof that we are responsible and one global pandemic where millions are out of work and you close our account without notice.

I have over 15 accounts at Bank of America and have been a customer for 40 plus years. I have very large sums of money in deposit and they could care less. I am only imagine how a smaller customer is treated. Time to leave for a smaller more customer service oriented financial institution. See ya BofA. Good riddance

I called customer service about depositing checks using the mobile app. I was told my wait time is 6 mins; after 25 minutes I gave up. With so many people out of work, you should be able to hire more reps!!! This is terrible

B of A took a $35 overdraft fee from my checking account when there was no overdraft. They gave two contradictory reasons why they could do this to me - and, no doubt, many others, The (auto insurance) payment was not posted until after the close of business on Wednesday and my WEEKLY paycheck was direct deposited at 4 AM on Thursday. Debits are not transparent as to when they actually arrive, while deposits are shown at their exact time. This incredibly large and wealthy bank will fight you tooth and nail over any requests to return the fee. I also question whether their "agents", who are scattered across the country, receive commissions when declining requests for fee refunds of any kind.

I have been a customer and buisness owner of Band of America for 16 years.My business check we deposit are always on a huge hold, I can never get my checks to release. This causes me to constanly over draft my account! On top of that have to pay huge fees! Stay overdafted for a long period of time. Every time I call to speak with someone regarding a check on hold customer service say's there is nothing they can do. I ask to speak to with a manager, they stat its policy there is nothing they can do!
Its fustrating expectially durning the holidays!!! I have wasted too much time on the phone hold! I am currently going to find another bank for the New Year!
These people do not support small business or long term Customers!!
Wish I could rate you a NO star since this is the image you give your Customers!!
I have Paid You People way tooo Much Money!!

bank of america claims department mishandled my dispute against the merchant abdelrahman mussa who forged and submitted documents to bank of america. Bank of america claims department filled out incorrect code and information in regard my my dispute , dont know how and where bank of america got the information when they filled out this form, had they filled out accurate information on my claim i believe the outcome may be differnt but regardless what the outcome is the form and information on my claim was incorrect , i will soon be filing a complaaint with the federal reserve against bank of america and possible filing in small claims court against bank of america for mishandling my claim .

A 7 day business hold was placed on my deposit of $10,000. I contacted customer support and they explained that this is due to the Federal Reserve. I asked for contact information for the Federal Reserve and both the Associate and the Supervisor had no information for me to be able to contact the Federal Reserve. I questioned how they could do business with a Government Agency or any other business for that matter without a way to contact/refer someone. They answered that this is all done electronically.
I am not questioning a hold, but the severity of waiting 10 days (7 business days) for my funds to be held in limbo without any alternative means of redressing the delay in the posting of my funds. If this is all "done electronically" the delay I am experiencing should be minimal or at most a couple of business days.

I have been fighting for about a month over getting money back into my account that was taken out on a bill that I had set up an arrangement with, in which i ended up paying early. I contacted BOA customer service and the money was temporarily returned to my account. There was a lot of miscommunication and i turned in the paperwork that was sent to me. I did not sign it where it should have been signed, because there was no place for me to sign. Two months later they took out the money out of my account again which put my account into the negative. With much anger, I contacted customer service, they told me I did not mail back in the paperwork, which I knew I did. Then they tell me that I did not sign it, which again I knew I did, then I was told I did sign it but it was in the wrong place. That all documentation had to be signed in the proper places. They emailed the document again. I went to the local branch, they printed it, I again signed it, and they faxed it back to the claims department. I explained I am not rich, and I needed that money ASAP. I was reassured that it would be 3-5 days. I asked to speak with the branch manager. He did not allow me a word in edge wise. He came up to me telling me, "I am sorry you do not know how to sign a document, it will be back into your account in 3-5 days." and walked away from me. I was told to call to see if they had received the faxed copy, which I did, and they confirmed they received it. The representative that I spoke to when I got back home confirmed that they would attach it to the claim and reopen the investigation and the money would be back into my account in 3-5 days, that they had placed in under an escalated case. On the 4th day, I thought I would call to see if there was any information on the refund. The lady was nice, she stated that the document was attached to the claim and it should be in my account the next day. I checked the next day, and there was no change. I called to see what the hold up was. I ended up getting a young lady who was very rude and nasty. I explained what I had been told, and she came back with "we do not give time frames on reopened cases". I explained that is was an escalated case and I needed my money. At which time she basically called me a lair. I became extremely angry and demanded to speak to a supervisor. She stated she was a supervisor, so I asked to speak to a manager. She said nothing and put me on hold. About 5 minutes later a man came on line and I explained the whole story all over again, (mind you, I have explained this a total of like 10 times by this time) He came on telling me all kinds of different things from you all did not receive the paperwork, to I did not sign it, to they do not give time frames, to they have 10 days to refund my money. I began to ask questions because this man was talking in circles and contradicting everything he was saying. He refused to answer any questions at this point. I became more angry so since he would not answer any of my questions, I hung up. I have had a woman who is supposed to be a CEO call me because I made a complaint to a board complaint. She called once, left a message, and I could not get a hold of her. I kept getting messages stating she was unable to take my call and she did not have a voicemail set up. Finally about 3 weeks later i finally got a call back from this Carry and she refunded the overdraft fee, but is now telling me it could take up to 60 days to refund my money. They told me that Verison must have my money. I explained that I contacted them and they have stated they do not have the money, that they are only showing the 1 payment that I had made. When I initially made the complaint back in April, the representative stated he saw where the money was taken out twice, but now when I look on my statement, it only shows once. There was no increase of my money to reflect that the payment had indeed been returned.I did speak to one of the representatives from BOA and she stated that it must be lost in YOUR ACH, since Verison does not have it. It has now been almost a month, I keep getting the run around. I am a single parent of a special needs child. I do not have money to just let people take away from me, and because of the foul up from your representatives, I am behind on many of my bills. It is in the amount of $172.33. I am going to file a complaint with the Better Business Bureau, and Consumer Affairs. I have been with your bank since either 2008 or 2009. Is this the way your bank shows your customers gratitude? If I would have known all of this was going to happen, I would have never opened an account with our bank. I would like some answers as to where my money is and when I will get it back. My name is Patricia Garris, my number is 757-359-6588.

I have made several attempts and complied with BOA requests n to include a written statement regarding a fraudulent charge on my checking account thru a publix supermarket It has been 5 months now , I am disabled and soley rely on monies I have this occurance caused me and still is great hardship forcing me to take a high interest loan a nd pawning two family rings, I have been a good customer since 1986 and am disgusted at the manner this has been handled and what I was told by the claims department on three occasions of broken promises, I truly do not want to have to file and outside complaint I am not well but I will if necessary Thank you for youre time Donna Wojtasinski Claim # 190115508652

I go to BOA bravern branch (11060 NE 6th St Ste 80, Bellevue, WA 98004) and tried to deposit cash to my friend's account around 1pm 6/4/2019. However, the girl in the counter told me that BOA does not accept cash. I later searched online and did not find such policy. A big waste of my time.

I have money in your bank … and every 3 weeks you all won't let me access my account online ...I have to call in and change my passcode … which I did this evening … and when I tried to get to it with the NEW passcode … it says I need to get a authorization code … I want to take my money and hire a attorney... if You will let me have MY money .. please contact me at 703-615-2167 … check your memos … it SHOULD show you every call and contact I have had with your company … I am tired of dealing with the bank in general … I think the public should know … Susan Clawson ..I would l leave my account number … but I know you wound'nt want any buddy to take my money ...especially me ...or my identity …

Yesterday 4 April 2019, I was at Bank of America branch in 400 El Camino Real, Burlingame, CA. I am withdrawing $5,000.00 from
my savings account, when the bank manager (Marlene) told me I cannot withdraw the sum since my account was "blocked". I cannot
get a clear explanation, I cannot get any other explanation except that the account was blocked. Kindly inform me what is the reason
for denying me of my own money.

I worked all week got paid on Friday the guy I have been working for paid me from his bank of America check went to bank to cash it manger said he can't cash it cause it was too big of a check 4000 dollars the manger was so rude to me cause I not have lots of money in there bank I have been all weekend with no money couldnt pay my men for working I have talked to so many people they have the same problem with Bank of America they treat hard working people like dirt my sister and dad has closed there account and two of my friends they have not right to treat hard working American like dirt thank u

On 1/4/19 and again 1/5/19 I received NO service from your On Line Depts. I am an established on line customer and can not access my long established on line information. Suddenly, my long established information is not valid and many, many attempts to set up new information is not accepted. The screen page will not proceed. It freezes.
In addition your automated system is worthless. I am on a call back list which was supposed to be returned in 30 minutes. It is now 60 minutes and countinWhy did you without notice disable my on-line banking? I have lost confidence in BofA's on-line ability & effficiency.

I had blind loyalty to Bank of America and that was all on me. But Bank of America didn't have any loyalty to me. The minute that something went wrong Bank of America throw me underneath the bus. What happen to me is one day I went to check my account and found out that I owe Bank of America money. I had ideal that the guy that I had worked for paid me with a counterfeit check. When I call and told the guy at Bank of America my story. He just told me that since I work for the guy I can just go to him and ask him for the money to pay Bank of America back. So I call back and talk to someone else, that I wasn't anything that they can do. Because it was a good faith check. I felt look I was just kick in the gut. All the years banking with Bank of America and the moment that something had to me. This is the Bank of America treats me. Now they have closed my account and now there treating me like a criminal. The crime was committed to me not them.

Put on hold!!! After escalating 3 times @ fees charged to my account!!!
Over an hour!!!
Bank of America is worse!
After 20 years with this bank!
You call that customer service??
BS!!!

In 2013 I purchased a vehicle with credit through Resslers Toyota of Bozeman Montana. I subsequently refinanced the car loan at a lower rate. On August 7, 2013 I received a letter from Bank of America stating my loan was 'PAID IN FULL'. Great, except I did not receive the necessary lien satisfaction to remove the lien from the vehicle title. Recently I tried contacting your vehicle loan department only to be run around and around on your computer answering service. I then sent an email to the department asking for assistance in removing the lien. Nothing happened. I am going to give your bank one more chance to do something simple to correct the situation before I contact the Montana Division of Banking regarding this issue.
My account number on the letter from your bank is XXXXX033497064. The vehicle in question is a 2013 Toyota Tundra serial number 5TFDY5F14DX320250. My address is 202 Circle Drive, Bozeman, Montana 59715. Please send a release for the lien that has now been paid off for over four years. Without the release I cannot sell the vehicle.

this letter is to file a complaint about claudia guardado she is employed at bank of america in graham nc she is making money on the side notarizing paper for customers and charging a lot of money she also runs her own office inside bank of america she helps people filing paperwork for inmigration also translating documents when she is on the clock, pretending that she is working on bank of america matter instead she runs her own business there she have filed forms for my sister and charged her 450.00

B of A has screwed this up so bad not sure where to start, your employees have lied to me every way possible. This is in regard to the Klum Corp . Your people have called me to try to apologize for some for the mistakes of holding funds to long. Then I am told it will be fixed in the ten days from the call. Then some dumb ass sends a check for 2200 in stead of the full amount $ 8,795.88 for the balance that they had frozen. The amount suppose to be $8,795.88 and that's on record. Now I am told that the funds are being checked out from the check they already cleared form Coates electrical company. I have contacted Coates to inform them of this. You have lied to myself and my lawyer. I have filed you against the FEDs already and now I am going after damages. Not sure who the dumb ass is but please tell them this is coming from their actions. Scott Miller

I contacted B of A oneweek ago my email address is mmiller4@hotmail.com
the last four of my Social are 2325.
i paid off my motor home mortage eight weeksa go and still do not have the title
and the lien is still active with Ohio BMV. Mynext step isto see a lawyer.

I have not received a cheque reorder which the bank says was filled on april 19th. The branch I deal with at 34421 Monteray Ave. Palm Desert.The associate is Shonna Goya. but I cant reach her by phone.My phone is 250 675 3874. Have her call me.

My name is Helen Eastman Black. I have been a customer of B of A for over 20 years. My resume includes retiring from First Interbank in 1995 as Assistant Vice President (Trust Officer)/Manager of the Trust Tax Dept due to breast cancer. I was the first African American female to be hired as a Bank Examiner with the Federal Reserve 6th District.

On June 14, 2018 at approximately 10:15AM, I went inside the branch located at 2080 E. Baseline Rd. It was mandatory that I go inside to deposit my saved coins of various denominations (pennies, nickles, dimes and quarters) totaling approximately $25 to $30. There was one customer in front of me and she was finishing up when I got in line. There were no other customers in the bank and definitely no one was behind me. When the teller finished with the paperwork, I informed her that I was also wanted to deposit $25 in cash (one $20 and one $5) to my checking account. The told me "you must go outside and use the ATM" to make the cash deposit. I asked if she was kidding to which she replied "No", B of A wants to make sure the every customer knows how to use the ATM. I informed her that 99% of my banking is done at the ATM and I absolutely know how to use the ATM but she would take the deposit. I live in Phoenix, AZ and it was approximately 105 degrees outside.

I requested to talk to the manager...he was laughing it up with another employee (I assume she was a customer service representative). When the teller informed Erich T. Weisman, Financial Center Manager, that I wanted to speak with him, she promptly left his office. He came out to the lobby area to greet me, I expected to be invited into his office. I told him my name, how long I had been a customer of B of A and my financial background. I protested being forced to outside to make a second deposit to checking account in the form of cash since I was forced inside due to depositing coins and I resented that that teller refused to make the deposit. I might add, that not one single customer entered the bank during this entire ordeal. Again, he tried to explain the B of A was forcing all of its customer to learn how to use the ATM. It did not matter to him that I knew how to use the ATM, there were no customers in the bank and it was very very hot side. In fact, when I asked what was suppose to when I wanted to deposit coins which the ATM would not take. He told me to go to Coin Star. I was furious! I expected him to walk me back to the teller and instruct her to make he deposit. But your decorated manager, stood his ground. I asked for business card and left...very angry and upset. I am due an apology from Mr. Weisman and B of A. I have always bragged about the customer service that I have received for over 20 years from the employees of B of A but as of today, I will not continue to brag. I immediately called in my complaint. I spoke with "Hector" in Texas who gave me this complaint #: 180714CP001936. In fact, I am sincerely considering closing my accounts.

An Angry and Dissatisfied 20 year Customer,
Helen Eastman Black

I was booking a trip on Amtrak and when I was checking out it had a advertisement at the top from Bank of America that said if you were accepted for the Amtrak Worldwide MasterCard then you would receive a $100 credit on your statement. So instead of paying the original $210 for the tickets I would really only be paying $110. I received my bill and it showed I owe $210. I called Bank of America and the woman I talked to said I would have to wait until the end of the month for the $100 credit to show up, so I waited. I've been waiting for 2 months for this problem to get fixed. I've talked to Bank of America and Amtrak over 6 times. It's ridiculous! Don't advertise for something like this and then make it a giant pain in the ass!!! I will never use this card again and refuse to have business with Bank of America.

I've been with bank Of America for 28 yrs. On 01/23/18, I needed to talk /w a loan officer about paying off my mortgage. I asked Veronica at the podium, she called Gerardo Valenzuela, NMLS ID: 772351, I talked to him, he gave me an App't. 9:30, 1/26/18. we got there, he wasn't there, Veronica called him & he was at a meeting. She gave him our number, said he'll call that day, but he didn't..... now it's Mon. 01/29/18, no call.. I called him, then he called back..
He submitted a request for loan..... on Mon. 02/05/18 my Package of papers came, I called to let him know. he gave us ( my son & I ) an, app't for today Thurs.2/5 at 9:00. we got there & he wasn't, Veronica called, he said he had "an emergency meeting" he said Veronica can help... she calls a number, hands me the phone, Robert on there said he has a number, Veronica calls, hands it to me, spoke to a nice girl Genivive, tells me with my income, we can't proceed w/loan
I said, if Gerry knew, he couldn't help, why did he put us through this for nothing I am very upset now. Carol Bourdy

On 5/10/16 I took out 260 from ATM in Yucca Valley, ca I never received money. ATM totally shut down. Filed a complaint, but Bank of America stated I got my money. They debited my account June 9 2016 and closed this matter. Omg they steal from the poor. I asked to please get Atmr pictures and tapes. And they said I got my money. Why would I lie? That ATM should have been closed and balance immediately. If I had lots of money in that rip off bank they would have credited my account, but big businesses always go after the little poor person. Because they don't want to lose the rich people. So we pay! Never ever use ATM s at Bank of America.

Chatsworth California branch is the worst branch of bank of America. Lanes are always super long, only one or two teller, and the manager?

I am a senior citizen who In November 2008 got a mortgage loan with country wide and the loan agent forged my signature on additional loan applications changing my 30yr. Fixed with payment amount $1480 to $2330 dollars after feeling pinched to make the payment BoA incurred the loan willing knowing after OCC report suspicious of fraud then BoA said I had the loan before they brought it from country wide an it's not there problem and continuous to deny all modification request and when I write to them inquiring about the reason for the denial ....

I get no written response back. I have been in the review process for two years waiting to receive a Home Alternativ FORECLOSURE package after six months of waiting for it, I found out by getting a consumer advocate involved that the Home Alternative package was never sent out and my account went into the Foreclosure department. I never receive any information addressing me being declined or notice to accelerate the account, or even a notice of default. On February 6 2011 I received a debt collection letter from reconstrust, then the trustees sale notice came Foreclosure sell on June 6 2011.

If it had not being for the help of a four year college student help me by fighting the Foreclosure process I would be out of my home. Bank of America had denied me postponments and have schedule a sell date for 12/21/11 knowing that there is a discrepancy in the loans.

This is a real story. I went to work this morning and I was checking my email. I saw an alert form BoA stating that my balance is zero on my checking account. I logged in to online banking and almost had an heart attack. My checking was $0 and my savings was all gone. I immediately thought, somebody compromised my account. There was a check taken out of my account. Check was amounted to $51,815.28 and taken from my checking and rest from my savings, since I have draft protection backed by my savings account, everything was swept.

Check was not mine, signature was not mine, name on the check was not mine. It turned out that this was a legitimate check sent out to a real person. Teller said the digital reader (optical reader) has failed to read the "8"s in the check so it matched my account number, and funds are drawn. After spending 5-6 hours on the phone and speaking to countless people, they said they are very sorry and they will fix it in 24 to 48 hours. And by the way they said they are going to send me an apology letter with a $50 gift card from amazon.com

This is just insane, I have no words to describe how bad this bank is. Stay away!